See the experts at Health Complex Medical for oxygen concentrators, sleep apnea therapy equipment like CPAP machines, and nebulizers for adults … See more
Read More| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
84 Progress Ln, Waterbury, CT 06705
The technician Brian was absolutely fantastic, patient extremely professional. Highly recommended.
Nancy was great, she was very personable, knowledgeable and took her time going over and explaining the machine
They got me going down the road in a hurry and that made me happy
Very nice staff Jeannie
Quick service, Friendly Technition. Replaced my faulty oxygen equipment upon inspection in my home. Thanks!
Nancy is an amazing therapist!
I had an appointment for a respiratory therapist to come to my home on July 12. Fifteen minutes before the appointment I received a call that there was a problem with the company car and the therapist could not make it. It was rescheduled …
Fast and reliable great customer service
Diane was awesome. Very knowledgeable and helpful.
Kelly was very helpful and knowledgeable. I had an amazing experience.
Problem with sound level of CPAP machine which I told the therapist over phone, came in, he checked the pressure, “Machine is working fine” I did not come there for the pressure, really wasn’t listening, was blunt, “you can’t get a new …
The ladies were helpful in explaining the machine. Answered questions and kind people to deal with
Daria took the time to see the problem with my machine.
Prompted service , knowledgeable personnel , ready with equipment needed by me. What more could I ask for. Thanks,
The provider was very helpful in assisting me setup and understand my new device.
My doctor recommended health complex. After numerous issues, I finally received my CPAP supplies. I had discussed many times the equipment I used and needed replaced. When the supplies came in I began using them only to get notice my …
Never dealt with a company with such poor customer service before. Tried half a dozen times to get info on a medically necessary device and have yet to talk to anyone who can help. If I could have given less than 1 star I would have.
Ordered new CPAP supplies in late November through the Waterbury Office. I had a bill coming for monthly machine payments due on December 21st. Today I still hadn’t received the supplies so I called the company and they said were holding …
Very good experience, knowledgeable and sincere.
Roberto was my technician he was awesome very thorough kind and knowledgeable. He is an asset to your company
Daria was extremely helpful and made me feel very comfortable with my new machine.
Diana provided a comprehensive look at my needs, and was courteous, and extremely helpful not only with her instructions but also information going forward.
This place has zero consideration for the elderly. We’re talking about elderly with breathing issues here my dad called them because his machine is acting up and they could care less. No courtesy visits or anything for over two weeks to try …
Smooth and complete review of what it will take to use and maintain my sleep machine and attachments. Ready to wear it tonight and hoping for better sleep and a better day after.
The team there is excellent. Diana is awesome and was such a great help. Can’t say enough great things about this team.
Christian was great. He made sure I understood everything before he left, and made sure I knew what number to call if I had a problem.
Diana is a great professional, thank you very much!
Professional, knowledgeable and friendly staff! Dena was fabulous and thoroughly explained everything! Great equipment!
Great experience. Nancy was very thorough in walking me through the entire process, and showing me all of my options.
Need 02 24/7 .not only did the company come out to my home in wallingford ct.i received a new Portable oxygen concentrator and a large concentrator. With all supplies that i need. So far they are super
I never get a call back i ordered sleep supplies and no one ever called to tell me they were shipped back to supplier, so i called a week later and was told that! So i called to get more information and again no callback , so i call …
Brenda was very helpful. She tended to my service needs promptly and with courtesy.
AWESOME! DENA WAS DEFINITELY A SWEETHEART
Great staff very helpful with all . Highly recommended.
I am sick and tired of this place ! My husband has sleep apnea diagnosed 2019 went to sleep study and for c pap fitting here was given the machine. It’s 2021 and he has not received any resupply bc they never submitted to insurance. And I …
It feels good on my face.Very Comfortable
I see where there’s a few people that give them low ratings, I gave them a 5 I’m handling my problem and coming right out to the house and solving it they was very professional and right to the point I’ve had experience problems from the …
Dena was great. Professional and great personality 🤗 …
Diana was exceptionally professional and informative in providing information and description of the CPAP machine. I will highly recommend a new patient already afraid of a sleep disorder diagnosis and needing a CPAP to see Diana.
Disorganized, Rude, Neglectful of Patients’ Health, Commit Fraud with Insurance Companies
This company continually makes errors in sending medical supplies. Most …
Do yourself a favor and go with another DME supplier. The people at the Waterbury location are incompetent! …
They are both knowledgeable and helpful. A great experience!!!
Nancy was knowledgeable and addressed all of my concerns.
Dena was very helpful and friendly and was very knowledgeable and helpful
Nancy was fantastic to work with. She was very thorough when explaining on how to use the CPAP machine.
The service technician, Cristian, was extremely knowledgeable and helpful!
I rarely post a negative review, however the customer service experience I have had recently (4-14-2021) with Health Complex Medical, in Waterbury, CT was horrible. In attempting to schedule an appointment, I was placed in voicemail on …
Good job. Kelly did an excellent job explaining how to use the machine and how to set it up.
Excellent communication and explanation of the equipment and how to use it!
Very detailed and helpful.. definitely recommend them
I enjoyed the hands on demonstration and thorough explanation of how everything works
The experience was so pleasant & simple. I really felt like that enjoy helping people with their sleeping issues.
Great experience with Kevin. He was very thorough in taking his time to explain everything I possibly needed to know as well as taking time for any questions I may have had.
Nancy was wonderful. This is not a pleasant reality and she made it tolerable.
Dana was the best she walked me through everything
I was so impressed with Diane on how thorough and pleasant she was!So nice to meet someone in the medical field that truly cares about your health.
I’d give zero stars if the system wouod allow. My 72 year old mother had pnemonia that almost killed her. This company took 3 days to deliver the necessary oxygen tank .. and it turned out to be faulty. Then it took 3 more days to …
BEYOND TERRIBLE. ABSOLUTELY THE HELLISH WORST.
They’ve had my Rx for over a month now and have done nothing with it — no …
was very professional, informative with very personal attention to my new equipment. would recommend to all my family and friends
Bad service even when I told them my insurance cover everything they did put it in the system right had an old insurance of mine never updated and still waiting on my supplies it mess idk mg with apnea not having updated equipment. …
Really bad customer service,when you finally gets to speak with a representative its always with bad attitud, they dont want to solve the problem becuase you get tranfer to another representative and then they say we will call you back and …
Diania was friendly, welcoming and really knew
Her stuff ! She answered all my questions and explained everything I needed to know!
Renee was very helpful in the instructions on how to work my machine. She answered all my questions and was very positive that the new mask and machine would change my sleep apnea for the better.
Christian is a great asset to your organization. He is a pleasure to work with.
Thank you for providing great service.
They made sure I left with all the information I needed and they were great explaining the different mask types and fittings.
Scott was very helpful and was thorough with explaining everything ! Looking forward to continually using the CPAP machine !
Health Complex uses a re-order system on-line that is anything but user friendly. My main issue is that prices are not shown neither before insurance coverage or after. I have called and requested that they call with my cost before …
My visit with Dena was very reassuring and helpful. She is a great addition to the company. Thanks for listening.
Wonderful Experience. Your rep was informative and very friendly and was extremely helpful to assure my comfortability with my new CPAP. Great Job!
Staff was very helpful, sincere, and knowledgeable about the products they provide.
My husband has used Health Complex for many years with great satisfaction. I decided to use them too. I am a new c-pap user. I expect the same great service
Laura was extremely helpful and kind during our appointment.
The building was nice and neat and Mary Beth was very helpful with showing how to set up and use my machine as well as picking out a mask that worked for me
The tech couldn’t have been more helpful she knew what she was talking about and explained everything the way its SUPPOSED TO BE DONE unlike the other company out there and fitted everything properly again THE WAY ITS SUPPOSED TO BE DONE extremely happy and satisfied with their services and CARE AND COMPASSION about/for the patients
Diana was super friendly, helpful and very efficient. I could tell she was knowledgeable and was trying to help me find the right fit within my budget. Highly recommend this location of Health Complex.
Absolutely excellent and thank you for having such amazing respiratory staff.
Marybeth was the lady I met with to pick up my CPAP machine, she was so thorough and knowledgeable! My experience today was wonderful!
Marybeth was awesome. Knowledgeable and thorough. Great experience.
Diane was welcoming, thorough and answered all my questions.
Jeanie and the others changed my life with their services. Can’t thank them enough.
Fantastic experience with the respiratory therapist Nancy who was so knowledgable and helpful with re-fitting me to a mask which works! Everyone who helped transfer my records to appointment scheduling was friendly and professional.
My machine was checked out thoroughly. Was not rushed. Very happy.
Was very pleasant experience. Exchanged my machine for a loaner until mine is repaired. Only took about ten minutes.
Great service. Tech that delivered was courtesy and very informative.
Friendly staff and very helpful. Dena was very thorough in the explanations on how to use the equipment and made herself available for any follow questions or concerns.
Waited for a order gave run-around back and forth with doctors didn’t get my order but a bill for an old order that insurance didn’t pay because they did not put it in right very rude, unorganized will not use again
Diana was absolutely a pleasure to meet and work with. I am very happy with the service provided. She answered all of my questions and helped me through my reservations.
Dena and Nancy were so nice and extremely professional. They showed me everything I needed to know about my new cpap machine. I can’t wait to try it out tonight!
Renae was professional knowledgable and very patient explaining the information to me
Very nice office, professional and polite went over everything.
Diane was great on how she explain everything to me😃 …
Nancy was very helpful she explained how to take care of my machine how to rinse the tubing and hang to dry make sure that I use distilled water and how to show me how to do my mask to adjust were no air with escape she is a wonderful person thank you Nancy
I received a very well thought out instructions on how to operate the CPAP device and some relevant general guidelines.
She did a great job And was very patient with me and made sure I understood everything pertaining to my therapy
my wife and i had a great experience with Brian! He explained everything to a T! very helpful, answered my wife’s questions with no hesitation. very respectful and knowledgeable.
very professional. give him a raise!!
I can say so far I have had a wonderful experience especially with I believe her name is Kinish
Laura was great. She relieve any anxiety I was having about my new CPAP machine. She also fully explained that machine, and everything else I needed to.
Great place! I went to Wethersfield location. Nancy was well detailed about the equipment and very knowledgeable about sleep apnea. I highly recommend working with her! My appointment went by very smoothly and she was able to answer any questions I asked.
Juliette was awesome! Very professional and a very nice person!!!
You’re associate, Ms. Diana was very informative and extremely knowledgeable about my CPAP machine I was getting. She explained in detail the entire process in using the CPAP full face apparatus and the hygiene usage of the machine. …
Jeff is absolutely superb at his job! His command of the subject is awesome and provides the reassurance that is needed to absorb the health issues that the patient faces. I must add that professionalism and patient care is the hallmark of …
They guided me through the whole process and explained everything well.. and the lady was so patient with me .. thank you 💕 …
Appreciate Juliette fixing the machine and taking the time to explain how to change the settings. And being extremely nice while doing so.
My husband and I went to
Healthcomplex for our cpap machines. We had machines for 5 years. We had a recall and was able to get new machines. We chose healthcomplex local. We walked in …
Resp Therapist was great. patient and took the time to show me what I needed
Outstanding customer services as well as the associates who deliver the medical equipment. This is my first I’ve had to work with the type of services you provide. Thank for making this expereince painless. Blessings to your entire company! …
Christian is a delight to work with. He helped me tremendously and will always ask to have him deliver when I need supplies. If not him his brother. Both extremely helpful always.
I know there’s only five stores but I give Diane 10 Stars from 1 to 10:00 and every area she was professional she let me speak but she also wanted to make sure that I understood everything she was trying to educate me on the new CPAP …
Diane was so knowledgeable and helpful. She answered all my questions and went above what I expected. Thank you Diane for the help and the great experience
Our technician, Perrin, was very professional, knowledgeable and friendly. He took the time to demonstrate and explain my husband’s nebulizer machine and medications. I highly recommend Health Complex to anyone in need of respiratory care.
Renee was the person to get me all set up today with my first CPAP. She was fantastic, very great with every little detail as to how to use and clean.
Laura was the most experienced and professional technician I have had the pleasure to be her patient since I started using CPAP in 1996. Kudos to her.
Laura was amazing and helped me tremendously in learning how to use the cpap machine. The facility is easily located and very quick to get to. It’s also clean and tidy. Thank you.
RT Diane was very knowledgeable and explained the cpap in a way that I could understand.
Daine did an excellent job of educating me on how to use the cpap machine she also made sure that the mask I selected was a good match for me and I felt comfortable knowing if I run into any problems I would have someone to call for …
The people in the office and 1-2 customer service reps have been very helpful, unfortunately those experiences are few and far between. Like other reviewers, I have a major problem with not knowing what to expect in regards to cost when …
Juliette explained everything wonderfully. My first night with the equipment was a great experience.
Daria was a great help on showing me how to use my machine.
Nancy – thank you so much for all the help you gave me today – walking thru the process and explaining what I need to do and how to do it was so very helpful – my wife and I thank you – Mike
Answered all questions about how to operate new CPAP machine. Juliet was very knowledgeable and patient. She made the transition very easy.
Laura was very professional and kind , she explained everything I needed to know with my equipment .. thanks 👍🏻 …
I was having issues with my machine. Kevin was a great help and very informative. It was totally worth taking the time to meet with him. I recommend that you request an appointment with Kevin if you are having issues with your machine. Thank you!!
My appointment was for 1:00 and they were ready, no waiting. I received clear instructions and all my questions were answered. very good experience
Daria was professional extremely knowledgeable and very helpful.
She also was very pleasant to deal withAnd we’re out of our way to solve a problem we were having. She deserves a 10 star reading
Christian was a joy to work with. He is professional kind and patient. He has all the ingredients to represent your company. He took all the time I needed to go over everything. An all-around terrific guy. …
Great place, very informative and Diane was extremely personable and made everything make sense to me.
Diana was wonderful, professional and very informative. She took the time to go over all the information that I needed to properly use my machine. It was a very pleasurable experience dealing with her.
Kelly was truly phenomenal with extensive knowledge and exceptional customer service. Well done!
Very helpful. Was having a hard time adjusting and Kevin gave me some great tips!
The therapist, Diana, was excellent. She was knowledgeable, courteous, and altogether professional.
Diane was very helpful explaining what I needed to know and got everything setup for me.
setup went very easy, all questions answered, Great job Brian!
Robert is an outstanding representative of your company. Adapt health is a great company to deal with.
The woman who I dealt with on the phone was very friendly& helpful. The other woman,who was charged with setting up my cpap was patient with my being late, thorough with explaining every aspect of the equipment and paperwork. I would happily recommend their services to you! (2thumbs up)
Dena made the experience both personable and stress free, freely offering up advice about something I have little experience with.
It was fun the lady was very polite and patient explaining to me every detail of how to use my cpack machine
Technician Jeanie was very professional and customer service oriented.
Mary Beth Shelly was most helpful! She fitted me with a new mask which is a huge improvement over the old one, much more comfortable. She offered some useful tips. The entire visit was very enjoyable.
Thank you! Roberto was very polite and took the time to explain how to use the equipment.
Juliette was very informative and helpful in educational information for my new therapy.
The Clinician, Renee that I received my new CPAP machine from was fantastic, she went above and beyond to take care of my issue and delivered the correct machine to me , thanks again Renee 👍👍👍👍 …
The building is easy to find and accessible. The technician is knowledgeable and friendly. a good experience overall.
in and out on time covered everything and answered all my questions . very well done
The tech was amazing,thorough and dircet She new exactly what was going on no delays
Nancy was great , very informative and genuine and stressing the importance of sleep the complete explanation. And a real concern, which you normally don’t get at that level of an office visit. Thank you Nancy
I had a machine that was not recording data, and Diana was very helpful, and got me a new one , and took the time to make sure everything was set up correctly going forward.
Horrible company to deal with, they send the wrong resupply equipment and then refuse to do anything about it. It is impossible to reach anyone who is not just scripted to refuse to help.
The person I dealt with was very courteous and knowledgeable of the equipment and explained everything very well.
She was very kind and made sure I knew everything and felt comfortable
Deena was fantastic! She explained all the features of my new Resmed CPAP, went over any questions I may have had. What a pleasure dealing with a warm, genuine professional.
Great visit. Technician explained everything clearly and was very pleasant to work with.
Excellent and thorough training of CPAP. Kevin was terrific and relieved all my concerns.
I am very pleased with the cpap machine. Nancy explained everything so well and made it a ‘hands on’ experience. She was sooo helpful with the tech stuff. I am terrible at it and I am very grateful to her to that help. I was very …
Very helpful teaching me my new equipment and setting up an account so I can use an app with this device
Amazing service from Diane she was very informative with the information needed for my specific needs!! Thank u so much
Diane and team were great did phenomenal job and was pleased with visit.
The experience was very positive. Diana was very patient and knowledgable -and explained everything very clearly. I have only just begun with this treatment but I am hoping that further treatments will improve my sleep problem issues – Thank you
Juliet in the ffld office was amazing. Walked me through things even the sleep center didn’t. Thank you
The staff was great! My husband was VERY apprehensive about getting his machine but Dena made him feel comfortable and relaxed. I would recommend them to everyone who needs sleep apnea equipment
My experience was very positive. My therapist was both knowledgeable and engaging.
Nancy was awesome. She was very patient, knowledgeable and helpful to a first time user.
Our technician’s name was Brian, he was very knowledgeable, polite, courteous and professional. My husband and I had appointments back to back and we were very pleased. He was ready willing and able. He answered my questions with no hesitation. He’s knowledgeable at his profession and deserves recognition.
Kristina did an excellent job of educating me on what I needed to do to operate the CPAP machine. She also insured that the mask that was selected was a good match for me. I felt comfortable knowing that if I ran into any problem I could …
Every tech that have delivered oxygen tanks have been awesome. They always ask me if everything is working and if I need anything. Roberto Millan Jr is the best. He’s always pleasant. He always ask me if everything is good. I always …
Excellent service. Quick, friendly, cordial professional. Thank you Mary and Roberto for being so responsive to my needs.
Diane was wonderful! She was very informative and very knowledgeable about sleep apnea obstruction.
Mary is a valuable asset to your Company. This is my first CPAP machine and she explained any of my questions that I had to my satisfaction
The lady who hlep me at the Silas Deane highway was fantastic, easy to speak to and and answered all my questions! great customer service
Nancy was very thorough and explained the equipment very well. She was personable and answered all my questions. Thank you!
My clinician, Kelley, was very pleasant, professional, knowledgeable and passionate about fitting me with my apparatus. Kelly walked me through the set up process and assisted me in setting the app up. Kelly is an asset to the organization.
They were very detail oriented went over everything from a to B and ensure that I have an understanding of how to use the equipment I highly recommend.
Diana was great she showed me step by step answered all my questions she made me feel comfortable with using my equipment
Diane the respiratory therapist was excellent !! Personable , detailed , and very accommodating.
Diane was so awesome. She is very professional and knowledgeable and is great at transferring her knowledge. Great experience!!!
Representative was direct and explained slowly how to operate and clean machine and also stop between each step to see if I had any questions. For the first time I do not need a YouTube video to explain to me what I was tought the first time.
I was given instructions on how to use the Mask and the Pap Device for Sleep Apnea. The actual Device was not available. So I assume that will finally happen in mid January due to Back order problems
My tech was great, she explained everything that I needed to know so that I can get started right away with my CPAP machine.
Health Complex is such a great company. Everyone is always so pleasent and helpful. I would reccomend them to anyone.
Had a long and very productive discussion with Diane Santoro about using the mask and supporting equipment for my sleep therapy. I asked lots of questions and got genuinely thoughtful answers.
Jeanie did a great job explaining the new Cpap machine. Provided answer before I could even think of questions. Great Job Jeanie!
Scott was very knowledgeable and friendly. We were all ser up in 30 minutes. Definitely a pleasure to deal with. ☺️
Diane was great, through, patient, articulate and professional.
Excellent experience, I’d be happy to work with her again
They were great they literally took their time and showed me everything and how to remove and replace foot rests. And very respectful
Friendly knowledgeable staff who took the time to go over all of the various controls and options of my new machine. Highly recommend to request Nancy when you call in.
Roberto delivered supplies and informed me how the machinery worked. He was very professional, knowledgeable, considerate and answered all my questions and concerns. Thank you Roberto!
The staff are wonderful. They are really good explaining everything. I was truly comfortable in this facility. I give them 5 star for there awesomeness.
the staff at health complex medical was very positive. kevin worked with me and made sure i knew what i was doing. the only issue i had was that the building was marked weird and was hard to find. I feel bad for the staff at health …
Diane Santoro, Clinical Services at HealthComplex was very professional. She took her time to explain to me the CPAP machine and the need for a good sleep therapy. I was ver pleased with the results.
Diane was very thorough in explaining why the equipment was needed. She took her time to demonstrate how to set up the equipment with along with the app that needed to be downloaded to my phone.
The guy who helped me out did an fantastic job!!! Stop in between to make sure I get what he’s saying and I think he did a perfect job he knows exactly what to say and do!! I give him 5 stars 😁 …
Horrible company that doesn’t even think about being empathetic. Assistants call in sick the day before an appointment and then the schedulers make you wait a week for further assistance, and when you turn your life upside down to try and …
Excellent service and great experience overall. Very happy with my order for my CPAP through AdaptHealth, particularly with Juliette, the technician who introduced me to all the equipment and showed me how to use it.
Roberto was exceptional! Not only was he well versed in his job he was also kind and patient with me. Thank You so much!
This was the second time I needed assistance and I was lucky enough to have …
I had a really great experience with my respiratory therapist, Diane. She was extremely thorough in explaining my new cpap machine and helping me get it set up! I would highly recommend them!
Dena was absolutely so educated and so helpful. First time use made it very easy. Thank you
Very kind & professional people. I had some issues in regards to scheduling, the first available appointment would have been over a month out, and the woman in scheduling got me in within a week considering the circumstances. The person who …
Nancy was Amazing and really helped me get my settings to where they needed to be. Great experience.
I went to my appointment to get fitted and receive a CPAP machine. My respiratory specialist was Diane. She fitted me for my mask and went over everything about the mask and machine. She was great friendly and professional and very attentive to my needs. I highly recommend them.
Scott was professional and informative. He listened to my concerns and made the necessary adjustments to make the cpap as comfortable as possible.
I was very satisfied with the information and instructions provided to me on the use of the c-pap machine. Darla was knowledgeable and patient.
The staff is very accommodating, my bipap has always been ready and since this is my third time picking up a device my my experiences have been positive.
Daria was lovely. Great customer service! She helped me understand what I needed to do.
The therapist was very kind, helpful, patient, answered all of our questions, and explained everything we needed to know in a very timely manner.
Million thanks!
Mrs Behrend
I usually always get good service at Health Complex. Today I needed a service call and was so pleased with the way that it went. Roberto Milan was the tech that came out and he was great. Can’t say enough about this young man.
Health Complex Medical has been my medical supplier for my oxygen needs and my Bi-Pap. …
Brought in my CPap thinking that it might have to be replaced but once Diana looked at it she miraculously found the problem. I could not be more satisfied with the outcome and her expertise. I highly recommend her services.
Diane did a great job making sure my cpap was working right and explaining everything clearly. Totally professional and competent.
Diane was Very helpful, teaches you step by step how to use the my cpap machine, very friendly, even setting up my account she never gave up until I understood everything on how to use and clean the machine and fitting of my mask and finding the right mask for me , makes sure I was completely with everything, thanks Diane 😊 …
Renae was/is an awesome representative for Health Complex or AdaptHealth. I was not really convinced that I needed CPAP and was even uncomfortable with picking it up. Renae not only made me feel comfortable but also made me understand the …
This was my second meeting with a rep from this company (Scott in New London, CT). Very positive experience. My first meeting with another (unnamed “person”) was in Waterbury, CT. As unprofessional as it could be; a waste of time. Someone …
I Dino was great, she was very thorough and explaining all of the equipment and how it worked. She was also very prompt. Overall a great experience.
Diana was an absolute breath of fresh air! She made the whole process painless and easy. She was so thorough in explaining everything to me!
Went to the NEW LONDON,CT office to get fitted for my new machine mask. Scott is very knowledgeable and helpful. Answers all questions. Love this location as it is in a good location and easy to get too.
The Technician was nothing but POSITIVE VIBES. VERY KNOWLEDGEABLE, PROFESSIONAL, PLEASANT, ON POINT, FRIENDLY AND HELPFUL. I WAS HONESTLY SURPRISED SINCE MY SLEEP STUDY TECH. WASNT THE BEST EXPERIENCE NOR FRIENDLY. BUT IM GLAD Juliette made …
I really enjoyed speaking with Deana. She is very helpful. And she is delightful to speak with. She has a great knowledge of the c -pap machine.
I had a great experience with My Health Complex respiratory therapist Jeanne. She thoroughly explained my new Resmed machine. Hoping for good results with their quality assistance.
Christian was terrific. He called me earlyish in the morning and arrived within 10 minutes of his after lunchtime estimated arrival. He identified and gathered all the oxygen items. He was efficient, friendly and considerate. He …
Dena was very informative, personable and very friendly. Made me feel at ease and comfortable asking questions. She took plenty of time w/me which meant a lot.
Brian was so pleasant and knowledgeable. I was very comfortable when he came in to set up my Ventilator. He did a great job and showed great concern for my well-being. Thank you so much for your great service.
The technician, Jeanie, was really friendly and answered all my questions. She set up my CPAP machine for me and helped me with setting up the app on my phone.
The facility, at 1331 Silas Deane Hwy in Wethersfield, was very easy to access …
The staff at Health Complex in Waterbury were great. Got right in and was taken care of in a very professional manner. They took the time to understand my concerns and handled the exam flawlessly.
Daria was SO great. When I left with my machine I felt that I knew how to use it, what to expect , how to correct any problems and how to reach out if I needed additional assistance. Thank you for having someone like Daria there to get us started with Cpap.
Health Complex made my visit informative and comfortable. Mary Beth was absolutely helpful, knowledgeable patient and kind. My experience was by far better then the one I experienced with their competitor.
Denise was amazing! She explained everything so well and made me feel comfortable. She knew I was nervous about getting a CPap and helped me through my stress. She really helped me a lot.
My tech Brian is always prompt and friendly. He quickly addresses any issues and makes sure I’m all set before departing. I appreciate his attention to detail.
Brian listens (even though I cannot speak) and adjusted my machine so it’s perfect! He changes everything out and takes the time to make sure I am satisfied. Excellent service!!
Nancy was SO incredibly helpful and kind. She made it very easy to understand the process of the machine and went through everything thoroughly. She was so nice and funny and very personable.
Very knowledgeable and friendly. they had all the supplies there to try on and get fitted. the c-pap mask that I picked out fits mew well and I got set up to get my future part replaced. I would highly recommend them for anyone that needs medical supplies.
I was able to go receive my CPAP device yesterday. Kevin was wonderful. He explained everything very carefully and repeatedly. He is a very caring person and I am very grateful for the support and encouragement he provided
Diane Santoro was my Adapt Heath technician/representative . She was VERY knowledgeable on all levels. She was patient with all my questions and made me feel very comfortable. I have been wearing a Cpap for years and this was the first …
Christian was very friendly and professional. He explained how the nebulizer works what to clean etc.
He also explained when to order new filters, tubing etc. To sum it up he made me feel confident about use and everything else.
Great job!
Dena helped me at the Wethersfield office today. She was extremely helpful and attentive to the issues I was experiencing with my cpap machine. She provided prompt support, interacting with the Health Complex staff, and corrected the …
I was very nervous coming in to my appointment for various reasons. Daria (sp?) was amazing and calmed me to a level where I was excited to use my machine for a full night’s sleep. I cannot properly convey the amazing level of care that I received at this office.
Nancy was outstanding in explaining the full process of my new machine. She was very thorough and making sure I had the right mask and her explanation of how to fit it.
I and my wife met with Diane at Health Complex in Waterbury. She was on time and extremely knowledgeable and detailed in every aspect presented.She took her time and spent over an hour with us making sure we understood everything. We were very pleased with our experience.
Diane was great One to five a ten. She was so knowledgeable and professional. Answered all my questions and when I left I confident in using my new machine. Asset to the company
I was struggling with the performance of my CPAP machine for several months. I made numerous calls to different resources with no resolution of my issues. When I called Adapt Health to have them test my machine I was told a Respiratory …
The staff are wonderful ! I was greeted and seen within minutes of entering. Diane was very knowledgeable and great at informing me on my situation. She went above and beyond to make sure I felt comfortable.
My consultant, Dianne was wonderful. Incredibly insightful about my problem and precise on its remedy.
Getting an appointment was a nuisance. Being shuffled from Tenn. to an …
EXCELLENT service……very patient in dealing with me. The receptionist helped me set up the app on my phone and walked me through once it was set up. 🌟 Dena was also patient and very helpful in going over all aspects of using my new CPAP. …
Juliette was great. She asked the right questions. She was incredibly knowledgeable of CPAP machine I was being fitted for. She was personable and made the time fly by. I left very impressed pertaining to the attention to detail she displayed during the appointment
Great experience. Had Diane as my expert trainer and she did a fantastic job. Went through the ins and outs of what I needed to know and she has a way with teaching that makes you very comfortable.
Kevin did an excellent job setting up my CPAP machine. However since Adapt has now taken over, it’s almost impossible to get the supply order correct. It was nice to be able to walk in and get what I needed. They understood what I needed …
Diana is very thorough and patient. When we first got set up for CPAP for my husband, she went through everything with us and answered all our questions. Later we had to go back for a refit and she listened to our concern and addressed it. Thank you so much! I highly recommend Diana.
Diane the respiratory therapist was fantastic. This was my first experience with Heath Complex Medical and I couldn’t have had a better interaction. Diane took the time to explain and demonstrate the features of my new BIPAP machine. She …
The clinicians here know their business well. They are courteous, friendly and easy to work with. Nancy has been wonderful every time she’s seen us. She takes the time to make sure you understand all aspects of your treatment and helps to set general expectations. If you’re in need of their services, this is the place to go.
Although it took a while to get a cpap machine, like everyone else, Diana was GREAT!! She walked me through the machine and supplies, as well as, making sure the mask and parts fit to me. I have been using Health Complex for over 10 years. Been with Diana from the beginning and highly recommend her and the Company.
Had a great time getting my new machine. Laura was so patient and helpful in explaining the use of the new cpap She spent lots of time going over all the features and how to use them. Answered all of my questions and concerns. I did not …
Diane was so professional,caring and respectful to my needs. She has the ability to work with people.
I was very late, No excuse, not feeling well; with migraine so everything was a …
Just picked up my equipment and it was a very easy process. Diana was very informative and helpful with explaining the equipment and necessary maintenance needed. Made sure I was comfortable with the size of mask needed for my CPAP machine. …