Health System Services’s home medical equipment services and patient care coordination / discharge services include respiratory therapy and home medical equipment, home modifications, mobility and home accessibility, and disease management for those with chronic and progressive diseases.
| Monday 10:30AM–4PM Tuesday 10:30AM–4PM Wednesday 10:30AM–4PM Thursday 10:30AM–4PM Friday 10:30AM–4PM Saturday Closed Sunday Closed |
6867 Williams Rd, Niagara Falls, NY 14304
Must bring $$$ CASH, CASH, CASH…I attempted to acquire a wheelchair for my patient she has Medicare/Medicaid coverage and a prescription for the wheelchair. Josh called back within an hour of my message and let me know that they are only …
Busy signal
Great employees and great products
Love the staff! Very helpful!
Excellent service & very kind staff!
Always helpful staff, great variety of products.
Very professional and accommodating staff. Thanks Big Bob!
Safe according to Covid19 requirements and friendly and efficient
Knowledgeable, kind, and truly understanding of my needs…a one-stop shop.
Best Philly Cheesesteak I’ve ever had!
Byron was very helpful and answered all of my questions.
Nice place very short hours. if you have all the time in the world, i don’t.
bad staffing and cant keep any insurance information straight, expect to not get billed till a year later in one large lump.
Happy with the quick in and out
Very professional services
Excellent
Very helpful and friendly staff. Welcoming environment, would definitely recommend to others!
Very RUDE, cold, heavy set sarcastic guy here. Asked about 1 item I needed and knew all about and was treated like an idiot. Needs to close and move elsewhere.
Great company and great people. Always deliver on their promises and on time!
They never get your supplies on time and they won’t let you change company
They are outstanding!! Excellent service, always willing to help us problem solve.
I was treated quite rudely and will not be returning. The female person working on Friday, March 16 at 3:45 should not be dealing with the public. Horrible salesman.
Very friendly staff! Great customer service and has been a great help to my grandparents and entire family!
Great service, great people, fair rates. I will be returning next time myself or a family member is need of the services offered by Health System Services.
Thankyou Health System Services for making sure my needs were met. Great people to do business with for medical needs.
I rarely give out five star reviews, but could not help myself after the fantastic service provided by Health System Services. Would highly recommend!
Nothing but fantastic experiences being serviced by this organization – each time they’ve been painless, quick, efficient, and courteous. Highly recommended, yo.
Very nice staff. She was really nice to me took time to explain everything and respond to all my questions
It is close to home and has most health items you need to get around or use in your house. It is one floor and you just walk in. If you drive and you are in a wheelchair, you might need help to open the door. There isn’t a door opener there.
I’ve known this company for a long time. Fantastic people work there. Compassionate service, and just steps from El Cubilete.
Amazing customer service!! Super fast shipping( order was shipped and we received next day). Highly recommend company!!
Went to pick up my CPAP parts yesterday, they were right,and will credit the incorrect parts. Their getting better. Therefore I give them 3 stars.
Purchased knee brace 2 years ago. Still in great shape, a quality item. Very pleasant and knowledgeable staff. Will return again.
Outstanding experience with Health System Services. I was visiting the store for the first time and the staff was white-glove. …
The lady was friendly and professional. She was also well educated on how insurance and everything works. Just wish I had more options for what I needed.
THIS PLACE IS A JOKE Called twice, someone finally answered. I asked how much a Walker with a seat was , woman literally sounds like she’s half asleep.” Uh uhh I don’t know. ” she transfers me to someone’s voicemail. . Great. . this place is obviously not worth anyone’s time. How they stayed open this long is beyond me.
I met with Byron today and he was terrific!! He was very knowledgeable and helpful. He gave me a CPAP machine. I am Looking forward to using it.
An elderly relative had some serious health issues recently and we had to buy a lift chair, went in about 2 pm and received excellent customer service from Jamie, got a great lift chair at a fair price and it was delivered and set up the next morning at 9:30 am.
I had a great experience speaking with Rob this afternoon, he genuinely cares about the customer and strives to raise the bar for his clients shopping experience. Jeff should be proud of his team. …
Highly recommend, I went to them for my cpap about a year ago and have been using them ever since. The staff is very helpful. I was able to get my unit for a fair price.
A few months back my grandfathers catheters were giving him some trouble. We simply could not get them to work. We were directed to Health System Services and the staff could not have been nicer. One of the employees was kind enough to show …
Courteous , professional staff, the big Vin Diesel looking Respiratory Therapist was very thorough with my cpap setup. Best game in town, hands down. Thank you Health Sysyem Services !
We were changed over to them for my husbands cpap equipment when the other place closed up about 6 months ago. All of a sudden we get a monthly bill in the mail for the equipment. Told them to come and get it and we were not paying as the other company did not bill us. Won’t deal with them again.
As a proud business owner that has the pleasure of serving the disabled community, I knew I needed to install a handicap accessibility ramp at my office ASAP. Health System Services went above and beyond to get everything I needed, and on a …
Understanding and compassionate. Completely helpful in every manner from the second you walk through the door. Great knowledge in all aspects of medical care. Received great advise on which motorized chair was best for me and “oh boy it works perfectly”.
Charged my insurance for filters but didn’t want to give them to me. Then only gave me half of them and sent me on my way. Clearly cheated my insurance company. Equipment is good but tech can’t read / understand the receipt or is cheating …
My doctor’s office sent over a script for a walking boot for a fractured foot. Stopped by and called today to try and get one. Both times I was told that they were “not open to the public” at this time. I understand the current virus …
We were basically forced into this company after the other company that delivered my mother oxygen every other week folded. We were told the schedule would not change (2 places every other week), but they failed to deliver to the second …
I highly recommend HSS. I order all of my CPAP supplies through HSS and my customer service rep, Angela, does a professional, fast and extremely thorough job of placing and completing my order and getting it delivered right to me via …
About three years ago I had purchased a cpap from hear I asked at the time if I could pay for it in full. I was advised yea and they brought it out to the home. I switched insurance and the biller said the machine was not paid in full. This …
I get all my cpap equipment from here. I am up dated on all the new items. No pressure to purchase anything. They let me tell them what I am most comfortable with. I am also enlightened on how to use my equipment… something the previous company didn’t do. I will only go to see them for my needs. Excellent customer service!
Friendly staff who are always very helpful. As a first time customer I was pleased to get a call from Arvinder who was packing my supplies at that very moment to ensure I was okay with a alternative mask since they did not have stock of …
You’ll have to have a masters degree in accounting to understand their billing procedures. Tried to upgrade my system and have to pay a bill from 2 years ago. Sent to collections but ironically never received a bill. I guess I’m just …
They are very friendly and personable. They took the time to answer all my questions, explained their processes and best practices, and made a few suggestions and recommendations of their own. …
The customer service at Williams Rd. in Niagara Falls is second to none. Have problem?? Jamie or Beth greet you at the front desk with a hearty welcome and smile and then they proceed to own your problem until it is solved or made right. …
Staff is not properly trained. I purchased an ankle boot today. The first staff person was unable to properly fit it. She told me that I could drive with it. Just prior to my leaving, another staff person stated” oh no, you can’t drive – …
I have an Agreement with this company for my CPAP equipment to pay an initial payment of $49.67 than $11 a month for 12 months. Today I see this company took $158.00 out of my account. I spoke to a woman who had no clue what she was doing …
Communication is not a priority with this company. My wife needed an oxygen concentrator for a brief period of time. The concentrator that was delivered in early June kept emitting an alarm as if the tubing was kinked. It took two tries to …
We had Lead installer, Mike and his assistant Shawn. They recently installed an aluminum wheelchair ramp and did a screen door for my 4 year old son. Mike and Shawn were exceptional in every sense of the word. They were fast but …
They’re absolutely amazing here in the Niagara Falls Ny location!! They’ll walk you through every step of whatever you need n with work with your insurance to get it the product coveted and your doctor, so it’s stress free on you, I’ve had …
I just wanted to say thank you to the entire staff/team from HSS! I recently injured my knee in a skiing accident and needed crutches and a specific brace to ensure stability in my leg and they bent over backwards to accommodate my needs! …
I’m giving them 2 stars only because their equipment works and was easy to use, but this place is awful. …
They sent the machine in the mail. I have asked for training and support and got NONE. They do not follow up with customer at all. I do not recommend this company. They provide absolutely no service. I still haven’t been able to use the …
I previously posted a negative review because I had an issue with obtaining training and service from HSS. Without the proper training I was not able to use my medical equipment. I also received an invoice billing me for my co-pay during …
Every experience we have had with this company has been five star!!! From delivering and setting up a hospital bed to installing a wheelchair ramp. Everyone has been respectful and helpful.
This company is not answering my calls nor calling me back. They delivered a walker to my mother today and it is too short. I tried to call and let them know she needs a walker whose handles are at least 41 inches high, but this company …
I’ve received numerous incorrect invoices (incorrect amounts, incomplete amounts, and for things I’ve already paid for) with the same response from Health System Services: We’re upgrading our systems. How about check you invoices before …
Best company to deal with! Been over a year now & I have had consistently excellent customer service-from the office/billing dept to Matt in delivery! Could not be more pleased with how kind and thoughtful the staff is -making being in a …
I can’t say enough about this company. I was diagnosed with sleep apnea and referred to Health System Services for a CPAP machine. The staff could not have been more helpful in training me on how to use the machine and providing me with all …
Reviews on here are now very very hard to believe. I sat last night reading several very negative comments. I know now first hand that the folks at this site are second to none when it comes to customer service and caring. I am not a normal …