Scheduling regular doctor and dental care appointments are critical for the wellness of you and your family. The award-winning HealthPoint Family Care makes it easy for patients in Northern Kentucky, and surrounding communities to get the medical attention they need in a professional and accommodating environment. HealthPoint Family Care goes beyond offering standard check-ups with a family doctor. They use a holistic approach to health by providing dental care services such as teeth cleaning, fluoride treatments, and fillings. They also specialize in women’s health with OB-GYN services, giving women a place to go for Pap screenings, family planning, and pregnancy care. When it comes to medical services, the professional staff also offers immunizations and wellness check-ups for people of all ages. Additionally, HealthPoint Family Care is a supportive and discreet destination for behavioral health and substance abuse treatments for alcohol, opiates, and other drugs.
| Friday | 8AM to 7:30PM |
| Saturday | 9AM to 4:30PM |
| Sunday | Closed |
| Monday | 8AM to 7:30PM |
| Tuesday | 8AM to 7:30PM |
| Wednesday | 8AM to 7:30PM |
| Thursday | 8AM to 7:30PM |
1401 Madison Ave, Covington, KY 41011
Its dirty.
Friendly and helpful
Good service.
Nice
Excellent care!
It’s a Drs office
Doctor was great.
The mental health department is a joke!
I dont on week days it takes forever but on sat it doable
Good place for minor health issues. Good staff and doctors.
Good for walk INS very helpful
I had a doctor named dr. RazzaqPut
Joeye is very nice at the front desk, very helpful and also very beautiful personality.
I LOVE spending a hour and a half in the WAITING room EVERY SINGLE TIME I come to this god forsaken place .
UNACCEPTABLE!!! They can’t even move a Appointment correctly…
Been seeing the same doctor here for a little under a year. Very pleased.
Dr Martin is an amazing ped Dr. Friendly staff pretty clean.
Sitting at any Doctors office can be trying but not a bad experience here today
Amazing service – thank you
The staff at the reception/insurance section seem to ruin most visits. More customer service skills needed.
Unprofessional, treated poorly. I thought this was an establishment that genuinely cared for others- not the case.
They are every every slow
Did not answer the phone after I called 5-6 times to make an appointment.
Dr Mayer it’s wonderful she always care about you she is patient with me and she always answer my question
Just so many things to list.
The place in Florence needs to be shut down due to improper employee training and lack of overall care for patients there.
Im not allowed to go back because im a father and not mother of my child. Then i wait hours on my wife because the staff is slow. Horrible
I called and made an appointment at the open of business at 9:40am. Arrived to check in at 9:30. I’ve been waiting for almost two hours at this point! Seems a bit excessive.
Takes forever. Might as well take a blanket and pillow although i dont suggest doing that cuz its little dirty. 2 out of 5 drs are noce.
Fast getting checked in and very understanding Dr and nurses. I absolutely love healthpoint and the service they provied…
I been waiting for 2 hrs to be seen by the doctor my appointment was at 4:15 they forgot about me then questioned me again now I’m in the room waiting on the doctor it’s almost 6:30 this place gona down hill
One of the worst places to get Dental work ever, every single time I came out with issues with my gums or teeth that I did not have problems with before I went there!
Yeah I’m sure this place would b nice if they actually answered their phones. Been on hold for two hours. Y’all r doing a great job 😂 …
Refused to give corporate number got hung up on many times calling about a patient abusing medication. They could care less. Management is non existent. You’ve been warned…
Just tried to call and it is 5:17 p.m. they are listed as being open until 7:30 p.m. but they have their after hours answering machine on. Do not have that you’re open if you are not open.
Dr. Tignor is awesome for the dentistry part. I absolutely love the medical team of Blecher and Parker! Very caring and straight to the point!!
They did a wonderful job. Wasn’t there as long as I was at a regular doctor office
I couldn’t even get past being on the phone trying to make an appointment. The rudest scheduler I’ve ever talked to. Questioning your symptoms like you’re lying about it. Just so unprofessional.
Unnecessarily SLOW!! Bedside manner was also nothing they should be proud of. Went in for their walk in hours on a Tuesday night and sat there for over 2 hours before even seeing a doctor.
The staff is excellent – Friendly, polite, and professional. I’ve been to a lot of different dentists and have received better care here than palaces that cost me thousands to pay for.
First time a dentist ever hurt me in my 64 yrs. I am not a happy patient. I dont think Tignor knows what he’s doing or he likes to hurt people I am not sure which it is. I WILL NOT BE GOING BACK !
Went with a friend to take her to her appointment waited literally 4 in a half hours ! I wouldn’t recommend this place at all !
Dr.Patrica Broughton abuses her position by giving patients unnecessary medications. I have called several times and complained about a patient abusing medications and they will do nothing to stop it. I will be filing a complaint with the state to see if they will do something. This doctor needs to lose their license.
I literally took a day off to come and see a doctor because of the fact that you can come in after 5 and now they said you can’t be seen after 7:30 due to COVID. Well don’t you guys think you could have changed that online so people would know. Instead of now messing with my job by taking a point now.
Dr.Beth Myers is awesome she puts me in the mind of like a laid back kinda hippie gal.lol that’s not to be taken as she doesn’t know her stuff just real easy to communicate and lays it out for you the patient to understand. Thanks Dr. Myers
I would give zero stars if i could. I never minded waiting hrs to see someone but i call for a seriouse pain and they say oh well we cant get you in for a few weeks. Omg what is wrong with our heathcare system.
This location needs shut down! Place is always dirty and the workers are very rude and incompetent… save yourself alot of aggravation and time and go to the Newport location…. Covington location needs bulldozed over and everyone fired….
I absolutely love Dr meyers. She does not make you feel rushed. And takes the time to explain everything to you. Very sweet.
I don’t know who got paid to write good reviews, but this place sucks. Rude, un-caring, condescending bunch. Everyone who comes there is not out to use or screw the system, just people man, trying to get the medical attention they need!!!! …
UNACCEPTABLE UNACCEPTABLE WE WAITED 2 HOURS 7 MINUTES TO BE SEEN TO BE TAKEN BACK TO A ROOM and after being seen never got a call back for results and when I called they never answered back !! UPDATE NEXT VISIT WENT MUCH FASTER BUT SAME …
The staff at the dental side is friendly and kind. It took a while to be seen the first time so I got the first appointment of the day for a teeth cleaning and it was right on time. Smooth, easy, quick.
They took me in last minute for my prenatal when noone else would. They were busy but provided good service.
I walk in because I have a appointment and everyone is standing in line to register for their appointments. They have no order to the place.
Trying to get a refill is rediculus. Ive been waiting over a week still nothing. Waiting to get checked in rediculus one staff member sees theres a line and leaves her space makes checking in late half the time.
Was seen on a Wednesday and was told I would get my test results early the following week. This is now 2 weeks later and I finally sign up for test results through the company the tests are sent to and see very scary results. I have been …
This place sucks very rude and takes hours. There excuse is they are always running behind. The only two good ones in that place were Dr. Lowe and Amanda Dalhover who left because that place is just nasty and they are very disrespectful especially the new obgyn they have. Never have felt so mistreated in my whole life….
You can say what you want about the front desk but they have always been nice to me. True you do sit and wait forever. But to me it is worth it because I have an awesome dr. It is Dr Lowe and he is worth waiting on.
I feel mistreated and it’s sad because I went in for a Obgyn appointment not that long ago and I need a physical exam I didn’t know that the dr was male I was thinking it was Dr. Meyers and I was wrong it was a make Dr. and I do not like a …
Pathetic excuse of a medical records clerk. I called atleast 4 times leaving the information they requested to no avail. I got no call back nothing, went to pick up a copy of my daughters immunization record today and what do you know? They …
The staff is friendly and professional. The wait time is average for an inner city clinic. The waiting area was clean and the restroom smelled of disinfectants. Overall the visit was pleasant and convenient with the added walk-in hours.
I’m new to this area and wasn’t informed that this is a drug addict, court ordered facility. That’s exactly how I was treated. I was treatedLike a drug addict criminal begging for drugs(with a broken heel).I never once asked for a pill but …
Had some issues with my pharmacy getting my prescription. I talked with Sandy from triage and she was an absolute gem. Empathetic till the end. I have had nothing but positive interactions with all the staff but Sandy stood out among …
HORRIBLE! ! The appointment scheduling never calls you back! When they do they act like they are doctors! They are rude! And When you do make an appointment you get there and sit forever!! The doctors act like they could care less about …
Nothing lower than a 1 star I actually feel bad for the people that people that go here. This has to be one of the worst health places known to man. This place should be investigated. But its in the inner city so wht do u expect. From the …
Their scheduling is horrible. Our last visit, we were told they had a cancellation so we could get right in. We waited an hour. I approached the receptionist and asked how much longer it would be and you could read on her face she forgot to …
It close to home, and the staff does their best considering they serve so many patients with a huge range of needs, but it’s commonly slow and overcrowded. I sometimes feel like I’m being rushed through an assembly line. …
I have a lot of experience in Healthcare myself, greatly. Healthpoint is very respectful dealing with low income and walk in treatments to the community. The staff are courteous and knowledgeable. …
This place sucks you get a appointment to wait hours to be seen just for them to give you a script without knowing whats wrong with. You. The nurse practitioner says she wants to give me meds for my problem without a ex ray or anything so I …
I have been trying to get properly medication for my metal health care and I have been mistreated by a male unnamed doctor who i have been able to get properly info to the best person I have faith that I will be able to take care of just as well as the next person
I have been trying to contact the dental for an hour now. I reached the medical receptionist who sits right next to the dental receptionist, told her my issues. She was very rude an said she would transfer me. Stayed on hold for twenty more …
Healthpoint is the most unprofessional, and medically dangerous facility I have ever been in contact with. My issues were brought to the attention of management and were disregarded. My NP incorrectly prescribed medications on multiple …
Very difficult to work with. In order to get refills on perscriptions you’ve been taking for years you have to be seen every three months so they can bill an office visit. Then you see a doctor for 10 minutes. The staff is very friendly and I’ve had good experiences with Drs. but routine refills are problematic.
Disappointed. On my first visit I waited about five minutes before someone came to the front desk. I inquired about paperwork being new a patient, in an irritated tone I was told, “write your name down and we will get to you when we can.” …
My Dr. is awesome! I see Dr. Lowe. This man TRULY cares about his patients. He could go anywhere and make tons of money, yet he stays where he is to help the poor and needy. As for waiting to be seen, that’s a different story. I have literally sat there for HOURS. Other time’s it’s not so bad.
They have been helping my mom for years and my aunt. I would recommend them to a friend.
I waited a total of 90 minutes for my doctor before I left on a scheduled appointment. The lobby was npt even half full my whole visit. I witnessed everyone that had come in before and after me get looked over and leave. Even a woman who …
I’ll say this with as much decency as I can muster. If you have ANY other options do not go to this place. My wife waited in a room for 2 hours and when she politely asked if she had been forgotten about she heard the doctor go into the …
Had a recent apt for blood work and vision. Requested to have access to the portal to see my results myself. It’s been 7 days and my lab results still are not updated on the portal also I found out from my chart that I was cervical high …
I went in to have a broken tooth pulled, there wasn’t any pain at all. Great dentist
Have depression and a history of suicide attempts but HealthPoint won’t refill my prescription until my upcoming appointment. Yes, I messed up and set-up my appointment too late, which is par for the course with depression, but I’m out of …
If it were possible to give 0 stars, I would have. This practice is the worst I’ve ever been to. Instead of calling me when they ran into issues (didn’t have my SS number, so couldn’t get insurance to approve what I needed), they waited …
Horrible absolutely terrible. I took my girlfriend to have a baby check up and we are supposed to have an appointment at 9:30. We sit for an hour and then call to see what’s the hold up. Mind you we had been here and they couldn’t see us. …
The service is fine but they never, ever answer the phone anymore no matter the day of week or time of day. What’s the deal with that?
I called a month ahead to make a psychiatrist appointment to get meds I desperately needed but I get there to find out they booked me with a counselor who can’t prescribe meds but she was really nice and got me into a actual psychiatrist the next day but make sure you are going to see who you want to see before you go
My niece had a 1030 appointment. The staff was busy chatting and signed us in 10 mins late. Then called everyone that was signed in after us ahead of us. Then the people who had come in while we had been waiting were called ahead of us. …
You know what, this place isn’t perfect but I’ve had staff really help me out when I was down on my luck. …
These people do NOT care about your health! They lied and said they did not have a doctor on call to refill my medication and then when I go back to speak to them again they finally said they do have a doctor on call just not in the …
The care providers at Health Point Dental Covington were extremely helpful and caring. Took care of my needs that day. They helped calm my nerves yet perform the professional work needed.
I’ve always had good experiences with this place for my pregnancy. Except their mental health
Well, making a dental appointment is close to impossible. By the time your appointment date comes up, your teeth will have likely already rotted out of your skull. …
The front desk were so great and welcoming! They made my entire experience so easy and I actually left the dentist happy!!! The dental staff were just as helpful and friendly as well! I was definitely nervous coming in, and satisfied with a smile going out! Thanks y’all for all you do!!!!
Terrible patient phone service, takes forever to get a call back or someone to help you. They make you wait 2 hours when you have an appointment scheduled but take walk ins before scheduled appointments. Also I was waiting in the room for …
Superior care for my special needs son by Dr. Lowe and staff. Highly recommend!
Took my granddaughter to see the dentist and the staff was so kind and friendly and fast today 😊 Thank you 😁 …
cannot recommend their mental health services. they cancelled on me three times, resulting in medication refill issues twice. i showed up in person to ask for help, and they told me to go to sun. literally the worst mental health service …
For the most part the doctors have been great they listen to what’s wrong with you and they care about you as a person and a patient
This place is a joke anymore. Had an appointment for my mom at 10:40 and it’s been almost two hours of sitting in a room and all we have done is filled out some papers! What’s the point of making an appointment when they have you waiting …
I can’t speak on the dentists themselves because I was too busy waiting FIVE HOURS for nothing!!! I got there at 9:30 am for a walk-in dental visit. I got signed in, did my papers and then waited. 11:45 am came around and I was told that …
Came in as a walkin and was seen right away, couldn’t have been treated any better, they are now my new PCP, good by to st.elizabeth.
Have been with health point and especially
Dr. Elmer Martin, pediatrician …. for all my kiddos, ages range from newborn to 17….. …
I’m just disappointed.
I went in for an appointment at 12:30. I didn’t get out until almost 4pm because they put this blonde lady on a filling duty. She filled in my filling too much …
Alex H. Is my the best doctor i have had since i have been coming to health point. She shows concern for her clients and treats you with respect the way it to be. Thank you health point.
I can’t believe they consider themselves dentist/doctors! I had two fillings come out and was told they couldn’t save my teeth and the next available after that appointment wouldn’t be until 6+ months later!!!! I have the appointment …
Walk ins have a looooong wait. Appointments are scheduled far out. But understandable given what this place is. With that aside super nice nurses/dentist. Treated me great. Wish other dentists had this staff.
**3 months later it has now taken
ALMOST TWO MONTHS FOR HEALTHPOINT TO RELEASW MY CHILDRENS MEDICAL RECORDS AND THEY LITERALLY TOLD MY HUSBAND HE WASNT ALLOWED TO PHYSICALLY GET OUR CHILDS …
Horrible physicians and staff, Do not care about the health of their patients. Never going again and will tell everyone I know not to go to Healthpoint.
I always have great experiences with HealthPoint in Covington. Normally I have an appointment but due to a dental issue needing immediate attention, I opted for a walk in today. To my surprise, I was very quickly called back and had x-rays …
The only reason why I’m giving 2* is because the people are generally nice. Why even bother making an appointment? I was coerced into making an appointment for 11 because I need my birth control to script to be reapproved and I have been …
I come here occassionally to see the dentists and hygenists, they’re professionals and are very good at what they do. Their wonderful staff will take care of your plaque covered, damaged, and cavity ridden teeth; restoring them to new like …
Doctor was given exact address for my pharmacy and still managed to send my prescription to 3 different pharmacies in 2 different states. They themselves never managed to get it straight, the pharmacist had to do it. Would give a negative star rating if possible
I visit the dentists here and theyre amazing. I had some issues with my last dentist but Dr Tignor has put my anxiety at ease when taking care of me, he’s polite and always reassures me and is quick when doing the work, I was really …
If I could give zero stars I would, multiple times I have scheduled an appointment and showed up 30 mins early to be told my appointment was hours ago. Mind you we don’t get reminder calls or anything to help with that remember the days or …
Was the most unprofessional “therapist” I’d ever seen. After a very brief interaction 10 minutes max I some how was wrongfully diagnosed without any testing, my current issues were all bc of my childhood, “therapist” wanted to build trust, …