Healthy Living provides home delivery for diabetes supplies, including diabetic testing supplies, insulin pumps and related supplies, and CGM to … See more
Read More| Friday | 8:30AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 6PM |
| Tuesday | 8:30AM to 6PM |
| Wednesday | 8:30AM to 6PM |
| Thursday | 8:30AM to 6PM |
2111 Woodward Ave Ste 1100, Detroit, MI 48201
This is a wonderful company to give business to. Very well trained…professional, courteous, quick to respond, knowledgeable and friendly. I have been a T1 Diabetic for over 40 years and dealt with many medical supply companies. I’ve …
My supplies always come on time, and in excellent condition.
Excellent company great friendly service
I like that I can do most of my conversing with them via text.
Very responsive human to deal with.
Been a wonderful help. Done everything that I need. Thank you so much.
Fantastic customer service – very much appreciated!
Great service and kept me informed.
They ship out the supplies on a very timley bases. I live this company for my supplies.
This company is the worst I have ever seen.
I am a new customer and was treated like a king very nice experience with highly recommend it.
Always super friendly and incredibly helpful. I’ve never had a bad experience!
Besides waiting on the phone and jumping through hoops before I talk with a human, when I call, They do a very good job.
Very efficient and helpful when you have questions.
I would highly recommend healthy living to anyone, the customer service is great and if you have e an issue they are on it to resolve the problem.
Just ordered a CGM for my son today! Great customer service.
Amazing! Always on time, easy to reorder, couldn’t be happier. They really care.
Very easy company to deal with. Very nice people. I highly recommend them for your medical supplies.
Thank you Christina for all your help with getting me up and running with my CGM and insulin pump!!
Excellent company for Diabetes supplies! Placed our first order and I can’t believe how fast and accurate it was !
Such am Amazing company!!! Helpful knowledgeable and quick. I love working through them!!
Bad customer service they stop the shipment without telling us ahead they don’t want accept Medicaid for soncer supplies any more for my son who has two disorders who is depending on the soncer all the time
So far so good- I am switching from another supply company and Christine went above and beyond to ensure I received my supplies quickly!
Healthy Living Medical Supply has always been helpful with my supplies. I get them sent to me when they say they are going to be.
Michael was a very helpful young man and got the job done fast! Best employee i’ve spoken with by far!!
Sat on hold almost an hour with a message saying I would not be waiting more then 4 minutes. To someone finally answering who then could not even help me.
Excellent diabetic supplies distributor! Staff is helpful, efficient and quick. Highly recommend!
Called them today as soon as I received my voicemail during a work break. Called them 22 mins before they closed according to their hours on their website of 6pm. NO ONE answered the phone!! Waited until about 6:08 after hearing the queue music and messages for 30 mins!
Best service, I am a new customer and everyone has helped so much. A special thank you to Chayla, who really stepped up and got control over my diabetic Omni Pods. Thanks again!!!!
I have been getting my insulin pump and now CGM supplies through them for 5 years. I have always gotten my supplies on time, spoken with the friendliest people, and had my questions answered quickly!!!
Healthy Living is an amazing place they’re always there when you need them and I double check to make sure everything is correct with your order and that your address is right before sending things out and don’t let other people make changes for you
Service was great. My Dr. Sent the paperwork after my 4pm appointment on Monday and everything was complete by 1pm Wednesday. Way better than the company I used before.
Healthy Living Medical Supply is great! Customer service is always helpful and quick to respond. The refill reminder texts are so helpful! I highly recommend Healthy Living Medical Supply!
At first, people were helpful and it was an easy process. Since my 2nd child was diagnosed in January, it has been such a hassle. Do not get the supplies needed, lack of communication, unfriendly employees.
Tried calling several times was hung up twice and the other waited over 15 minutes and still nobody answered. I will never use them again for my supplies. They did not ship what I ordered the last time like I asked
My son needed a new insulin pump, and his representative went above and beyond to help him get it. I highly recommend Healthy living for diabetic supplies. Thank you CH!
Ordered blood sugar test strips on a Friday, 3/15/19. On 3/22/19 I still have not received my test strips, I am on a sliding scale for my insulin and I am out of strips! I called Healthy Living today, Friday 3/22/19, she said that I would not get my test strips until Monday 3/25/19! 10 days, that’s UNEXCEPTABLE!!!
They are the epitome of customer service. Absolutely polite and focused on listening to your needs and delivering on all of their commitments. Everything question I asked was promptly and clearly answered. Truly a team of professionals that serve the patient first, last and always.
They are Amazing and Dependable!
Thank you All so very much and God Bless everyone!🙏 …
I have been working with a different supplier for a couple years. I had nothing but trouble. I was referred to Healthy Living. Let me tell you, nothing but AMAZING!! The difference is hard to put in words in this review. The service and support is 2nd to none!! Keep up the great work!!
Absolutely world class customer service! Christina exemplifies customer communication and urgency. In a world that devalues the actual customer experience, Healthy Living makes it a priority and the results are clear. Thank you for your help!
Adam, Marsha, Dave and all the staff at HLMS!!! I appreciate all of your help and patience with me in getting my new pump and CGM. T1D is already challenging and stressful sometimes and you all made this experience so smooth and relaxed! Thank you so much, this is life changing for me and I am so glad that HLMS has been there for me!
This company is wonderful. Especially __Jackie, whom is efficient, thorough,keeps her word,is clear, explains very well, is detailed, AND SHE LISTENS !!! Guess what else? She knows her job well. Helps you immediately. With RESULTS. She understood me right away. Thank you Jackie. That is rare.
Fantastic customer service! Matt went out of his way to make sure I got my sensor supplies in time to take them on vacation with me, despite the Christmas holiday. They are so easy to communicate with via text and always answer promptly. Great company and people!
Healthy Living has been very easy to work with in getting my diabetic supplies. The people who work there are very knowledgable about the issues I deal with and helping get pre-authorizations or getting me in contact with the people I need to. I have yet to have a problem with them. Very easy to work this. Thanks!
Where to begin. Well, they DO usually respond rather quickly, but I’m disappointed that they made so many changes to the formulary. Cut rate drugs are fine if you want acetaminophen that doesn’t carry a Tylenol price, but it’s not a good …
Knowing that you will always get your medical supplies on time Healthy Living is a service that will be there for you. I’m a witness to it and I trust them.
Healthy Living was there when I needed them. When my meter was stolen right out of my house I called my insurance company Merderian. And they put me in touch with Healthy living medical supply. They shipped me a glucosemeter, lancets, …
I had to switch from a big name company due to horrible service and HLMS went ABOVE and beyond to get my supplies to me correctly and quickly. Even in the pandemic I was kept in the loop about the details of my order and it was so …
I have had the pleasure of working for over a year with Louis and now Adam from Healthy Living…They are pleasant helpful knowledgeable and best of Patience beyond words…This system works so well for me because I have 3 blood clotting …
EDIT: I’ve texted both BEFORE and AFTER their comment response with zero actionable difference on their end, and now they’ve stopped answering phone calls. …
Switched Insurance companies to Priority Health, which required a change to DME provider for Omnipod pump sites and Libre CGM sensors. Called on a Thursday, they had to reach out to doctors office (previously a challenge with old insurance …
I am a type 1 diabetic who has been going through them for the longest time and they are always so polite and on point. I like that they remind you to order supplies because my life as a single mom of three gets a little crazy sometimes LOL
They did a great job at first, then i woke up this morning to a text saying i was denied for my insulin pump. I called my insurance company and found out that i write down my blood sugar 1-3 times a day but they want 4 times a day. I feel …
One of the worse companies i have ever dealth with. When i was on insulin, it would arrive warm. Testing suplies are never sent the same time. Sometimes its 5 weeks. This is unacceptable. You are putting some peoples lives in jeopary by your actions. Why does it take a week to get supplies after ordered?
In the last few days of 2020, I found myself in need of a CGM. By purchasing in 2020 I would be able to save $1000s of $$$ before my deductable reset on January 1, 2021. Chris Pentescu listened to my concerns and needs. He worked tirelessly …
I was recently suggested to change my diabetic medical supply company to Healthy Living instead of a prior company, and I am so happy to be making the change! They’re great at communicating, following through, and providing informational and helpful support. Highly recommend, especially Christina!
Being a caregiver can be extremely stressful, but I am especially grateful for Chris who has been outstanding to go the extra mile to help in every way. He is the definition of what customer service should be. He was always cheerful, …
The ease of doing business and the absolute care shown by the members of Healthy Living is such a breath of fresh air. Wish all providers were as caring as them. Would give more stars if possible!
I got switched over to healthy living a couple of months ago by my Dr and have been working with Christina and she has been truly amazing to work with. Her response time on voicemails and texts have been unbelievable her knowledge on what I need and how to do it is wonderful. Truly a wonderful experience all round. Thank you young lady.
Christina from Healthy living is an amazing employee. She is always prompt, courteous and makes sure that all supplies for my son re taken care of quickly. I love the ease it is to contact them via phone call or text.
I have had nothing, but problems with is company! I literally got 3 different amounts for a order from three different people in one day! When asked why they had no idea and could not give me a reason. They always mess up. I just want a …
This company is the MOST responsive I have ever encountered! They know what customer service is about. I previously dealt with another medical supply company for almost 2 months to get my CGM. What the other company didn’t do in those 2 …
Lost package of diabetes device sensor occurred last week, and while investigation occurs Jackie has issued two week supply to cover! Professional, calm, and patient with my questions and even suggested alternate delivery address to family …
I have always been happy with Healthy Living Medical Supply’s great customer service, but today they really exceeded my expectations! I was supposed to receive a shipment containing Dexcom sensors on Friday, but the shipment was delayed by …
George from healthy living was incredibly helpful in getting me the life sustaining medical supplies I need. He was very patient in explaining my benefits, sharing alternative options that were available to me, and helped me every step of the way. I would recommend healthy living and “George” in particular to ANYONE. Hats off to him!
Healthy Living is absolutely amazing. I switched to them a few years ago for all of my medical supplies and am so glad I did. They are efficient, thorough, and supportive. The fact that they are able to communicate through text message takes the added stress of reorders effortless. Thank you Healthy Living for all you do!
Hi. I have been diabetic/T1D since 78′. I have been a customer of Healthy Living for years. Best service. Friendly crew. Very knowledgeable. …
The best, I mean the BESTEST representative customer EVER!!! Christina are so helpful for what I NEED!!! I love them all! 5 stars?! No, 20 star rating, PERIOD!!! NO DISCUSSION!
Great service from this company. This is the first company that I have dealt with that provides service at this level. Michelle, the representative, was extremely helpful, patient, and diligent with getting my order processed.
Thanks Healthy Living Medical Supply. I hope you keep up the superior service!
Adriann called me yesterday and this was my first dealing with a new company. She was Absolutely Fantastic. It is hard enough trying to keep up with all of the Diabetic supplies for my daughter and she made is so easy. Highly recommend Healthy Living Medical Supply and Highly recommend Adriann as she was an Awesome Person
I’ve been diabetic for 31 years (diagnosed at age 2) so my parents and I have dealt with many medical supply companies. One part about living with chronic disease that many people don’t consider is how much time is spent on the phone with …
Never receive my supplies talk to 6 different people on the phone someone was to call me back never got the call. Now its 5 months later still nothing.
Nice people and I like the texting updates feature, but if you don’t stay on top of them you will be waiting about a month to get your supplies – which we all know is not possible sometimes. They are slow!! They don’t follow up with your doctors office or often they place blame on doctor’s office for not placing an order.
I am diabetic type 1 for 61 years and decided to start with the insulin pump (Omnipod) and Dexcom 6 system in August 2018. This was a very positive experience. However the medical supply company (Solara) was a disaster!. Supply’s were send …
I have been a diabetic for 15 years, and I was previously getting my supplies from Medtronic, and when I tell anyone who will listen, it is night vs day experience between healthy living supplies and Medtronic! The people who work through …
I was totally pleased after speaking with John regarding missing items from my order. He was very professional and provided excellent customer service. He researched the issue, obtained an answer and communicated the result by calling me …
After several accounts of me trying to get a hold of Solara medical supply I was put to voicemail multiple times, I was on hold for probably four hours altogether, well I finally made the decision to call healthy medical supply and it was …
Excellent company to deal with for Type 1 diabetes testing supplies. Adriann was extremely helpful, Healthy Living Medical Supply has been working with my insurance company, they’re helping me with a new CGM which will hopefully help me get …
I have loved working with Healthy Living. We switched from a different company that we had been with for years, but whose customer service was just getting terrible. Healthy Living made the switch so easy and have been great …
By far the best medical company I’ve ever dealt with. I’ve been a type one diabetic for 20 years and this past 2 weeks I’ve been fighting to get a new pump and within 2 business days Healthy Living Medical (Specifically Chris, Kim, and …
Been with them for years…have NEVER had a problem! Great company! Very pleasant employees worked very quickly to add new supplies for me. Couldn’t be more satisfied. Notifications given before supplies are due, and deliveries are always on time. 5 stars…very happy with this company!
I was with another company for my diabetes supplies. My order was placed with the company June 5th. I had received phone calls about it being time to reorder. As of July 10th and after all the documents were sent more than once, I was …
Wonderful company – After having problems fulfilling supply orders with U of M Med Equip, our family switched to Healthy Living on the recommendation of another family. I have been so impressed by their kind, professional response to all …
Healthy living has been the easiest part of my daughters diabetic journey so far! They are always are friendly and accommodating on the phone, I feel like I never have to wait on hold! They text me updates as needed, and respond with an actual person! My orders are on time and complete!
I have been with various companies for diabetic supplies for my children for over 15 years. This company is BY FAR the best company I have ever used for their pump and CGM supplies! Christina is so awesome. She is quick to respond, great …
Louis was above and beyond! I’ve never had better customer service! He dealt with all the headache of dealing with delayed test results and doctor’s offices that never called back. I can’t speak highly enough of his professionalism and …
I am very upset with this company. The communication is very poor. I sent my insurance information to them with no response for 3 weeks until I called them. Then when I did call them they expressed they were shipping my supplies out on …
UPDATE 02/07/2022: Honestly we had no issues with this company up until the past couple months. The text messages no longer come and if we do receive one it goes unnoticed. My husbands doctor sent over a new RX for his test strips on the …
Just switched from another supplier to Healthy Living. Outstanding experience from first step until I got the first shipment. They made the switch so easy and painful. Thank you Adam for your help. They followed up with me by phone and by …
Initially I was satisfied with their service. Last 2 orders have been a problem. They use text message to communicate but it’s an automated system that requires a specific text in response. If their system doesn’t “understand” the response …
This is the best diabetic supply company ever! Everyone I have spoken to has been courteous and extremely helpful. One of the staff made a recommendation for an upgrade for some of my equipment, it has made a huge difference. And they …
The gentleman I work with was very very helpful. My daughter had sent me a plane ticket to go see her oh, and we planned it after the 13th knowing that I would get my supplies sent out on the 13th. The day before I was to leave I had not …
In the past I have been dealing with a different supplier and my experience was horrible. I became eligible for a new insulin pump. Medtronic directed me to Healthy Living. I can not believe how great my experience has been. Their …
What a great experience. My agent, Kim was very helpful and genuinely concerned over my problems. She was very thorough and worked to fill my order as quickly as possible. I highly recommend HLMS for great, caring service for all your medical supply needs. Thank you so much for a totally satisfying experience. Job well done!
Great customer service, fast, responsive, and clear communication! Why can’t more supply houses be like this? Honestly my favorite part of this supply house is that they send you order confirmation emails that show you what supplies are …
I had been with Solara for almost 10 years. In 2019, starting before the pandemic, I started having issues with getting my supplies, and then not being able to get a hold of anyone. Throughout 2020, I ran out of supplies multiple times, …
I wasn’t told my doctor declined my order for diabetic supply (I had switched doctors) if I had been told this when it got declined I wouldn’t be in the situation I’m in now. Now Ive been waiting 2 days and now the weekend and who knows how …
PRAISE GOD for those who REALLY CARE!! I am BLESSED to be working with Jeff and Christina at Healthy Living Medical Supply. My son is a newly diagnosed Type 1 Diabetic. I am my sons medical advocate…he is a full time college student. I …
If you have a choice to go some where else do it customer service is not good you can call and call and no one answers and when they do they act like they can’t hear you. They will automatically send you stuff half the time then when you …
Horrible service and procedures, but when HLMS is your DME provider you have to just accept it. Same ordered placed 3 different times with the first 2 being relayed “your order will arrive on that day” no email or call when both orders …
There was equipment failure (my old equipment) after the package of needed supplies had mailed to me. There was zero hesitation to get my needed supplies mailed out despite having already mailed me a package that week. Wonderful communication and prompt service.
This is by far the BEST medical supply company that I have used. They are extremely competent which is very rare in today’s world. They understand their job, they have follow through, and are also fast. I love dealing with people that …
I have had an excellent relationship with Healthy Living. I never have to call to order my supplies. They notify me via text and email when they are due to be refilled. I have never had to wonder if I will have enough supplies. Quick delivery.
I switched to Healthy Living a little less than a year ago to order my insulin pump and CGMS supplies. After a few orders I am still amazed at how smoothly things are done and on top of my account and needs they are. With my old medical …
Don’t listen to comprehend what you are saying. They are just waiting to give you their script answer. Now thanks to their lies and lack of comprehension, I have to go a week without my CGM and possibly run out of insulin pump supplies too waiting for them to be delivered.
Emily bent over backward to work with me and make certain I had the supplies I needed in a timely fashion. I appreciate her help – and that has been a consistent feature of working with this company!
Hving an extremly hard time getting in contact with anyone for reorders it took 9 days for some one to text me asking to charge my card and the amounts show drasticly diffrent on the website im like nooooo u cannot charge my card cause that …
I love that HLMS for the fact that send me “reminder texts” to approve my next order due (or not). I also love that HLMS sends my items FedEX OVERNIGHT. I ALSO am so happy about the friendliness of the staff and how helpful they are. Way to go, HLMS!!! ☆☆☆☆☆
I have ordered supplies from Health Living Medical Supply in Detroit, MI for years. Adam was my first contact at the company. If there is ever a problem with my order or insurance information, I go directly to Adam and he has always …
They have completely dropped the ball on my reorder of insulin pump supplies and put my life in danger. My Doctor faxed back my new prescription on the same day they requested it. When nothing arrived, I contacted them. The person said he …
I can’t say enough good things about this company. I have loved them from the start with how friendly everyone is and they get your supplies to you so quickly, not ever a hassle or fight to get supplies like it is with some other companies …
We began using Healthy Living last year, at the recommendation from my T1D’s doctor. At first, they seemed to be much better than our previous supplier. It was a few shipments in when the issues began. …
Poor customer service, poor attention to detail and no follow up. I had an issue with an order, not only did they put the insurance company and myself on hold until after business hours and never followed up. They messed up the order 2 more …
I appreciate the promptness in shipping my supplies. I don’t need to call and ask when the supplies are coming, as I have them in a very timely manner. Thank You!!
Sent me wrong supplies said i had to pay to ship back, ship back on your mistake and never received a call back. I feel like small claims will be happening due to delay of medical supplies NOT IMPRESSED ONE BIT
Going on day 4 now with no transmitter for my Dexcom. This quagmire of a company insists it shipped one to me. Which they did not. This his how I use my Tslim pump. They put my life in danger rather than fix their own blunder. This is a horrible company.
Horrible customer service. The call center is now out of the country and they are useless. They wait until you submit a refill request to see if your script needs to be updated. They miss things from the order and you have to call back multiple times. I too switched on the recommendation from my Drs office. Big mistake.
This place is always a source of frustration for us. We’re supposed to receive 2 boxes of omnipods. They fail to give both most of the time. When I called to order a refill of dexcoms, they failed to ship omnipods. Despite the fact I …
HORRIBLE SERVICE, I called to find out when my supplies would be delivered, I had placed my order on Wednesday and was told that the shipment had not be placed and that it would shipped out on Monday. I told them that I needed my medical …
This medical supply is very reliable and efficient! They sent us medical supplies every month for a few years and the supplies never came late and always in perfect condition. In addition one time we were stuck and they helped us and went above and beyond!
I cannot express how happy I am to be switching supply companies and how helpful Healthy Living has been making the transition. Christina H. has been amazing! She handled it all and followed up to keep me updated the entire time. So happy!
I have been getting my CGM supplies for several years through Healthy Living. When you could talk to someone locally to process your order their service was five stars every time. They changed to an overseas call center over a year ago and …
Healthy Living is the supplier for diabetes supplies for my kids. They are great to work with – good communication, always easy to get in touch with them, and they fill orders and ship very promptly. I always get a friendly person on the phone when I need to call them. Thanks Healthy Living!!
This is my first time using a medical supply company for T1D and using an insulin pump, CGM, etc. …
My wife and I had to be in India past several months. We are now just returned to Novi. We needed the sensors to be sent over to our daughter in Bloomfield Hills. The agent was very helpful In getting this organized well in time so my …
Always friendly customer service as well as super quick responses to messages. Supplies are shipped the next day and arrive very quickly! We are so thankful we have Healthy Living Medical Supply on our team to keep things smooth for our newly diagnosed son! Thank you so much!