Combining the latest technology, years of expertise and compassionate patient care, Helm Vision Group is Santa Clarita’s trusted source of complete … See more
After seeing the same Dr for 48 years a change was a little daunting. However, I am happy with the new start! The office was very professional and efficient! I look forward to many years hopefully with this office.
Office staff are all super polite and friendly. The doctor seems extremely knowledgeable and the wait times have been minimal even when they were very busy.
The total experience starting from the checking staff to to the eye exam and the the doctor has been an absolutely wonderful experience. If you have to put yourself into the hands of an expert then this is the place you need to visit for your eyes. My experience has been absolutely flawless.
Thanks…
The service was okay, but, I got told one price, and when it got time to pay, It cost me a lot more than the quoted price, for no extra service, just a normal eye exam for a prescription.
Horrible experience appointment was scheduled for 930. An hour later have yet not been seen.on top of that after complaining they thought putting me in a room and waiting was better than waiting in the lobby. Will not be using them again!
The office is Always so professional and efficient. During this time of COVID, I appreciated that they sanitized items as they brought me in the room and I could see it happening.
My daughter got hurt in her eyes. Called and got an appointment in an hour. The service was prompt and the Dr was very friendly and helpful.
Loved the service.
Dr. Helm was the 3rd specialist I had seen in the past 2 years. He found the problem and I’m on the road to recovery totally stoked.
He actually saw the problem before I even opened my mouth.
This is a HUGE thank you to the Helm Vision Group (Valencia, CA.). Thank you to Lou, Alexis, and the rest of their staff for their professionalism, expertise and organization and all the while they each were pleasant to me throughout my visit(s) at this office. Thank you, Helm Vision Group of Valencia, CA.
They managed schedule poorly, usually you need to wait two hours or more for a scheduled laser surgery. The nurse was not professional at all and give a group of patients eye drops before surgery without gloves.
Our son saw a “Dr. Gross” at Helm Vision Center and it was the worst level of “care” I have ever heard of or experienced. He offered no diagnosis and simple said come back if it got worst. He then proceeded to charge us for a “medical” …
It a nice well organized place and everything was well explained to me and the problem to solve the issue I had with my eyes so I definitely recommend this optician to anyone out their looking for a good one
I received cataract surgery from Helm Vision Group about 5 or 6 weeks ago and everything went fine. I discovered I needed that surgery after my regular eye Doc.gave me a new prescription that I could not use. …
Always a pleasure! Even after years of nit needling glasses due to lasik, i am still treated with the best customer service! I always feel so welcome and everyone is so kind! Thank you!
I chose Helm Vision Group to perform my LASIK surgery procedure recently and I am very pleased with my experience. I was immediately impressed with the immaculate and well-run office during my initial consultation. Dr. Helm is very …
I’ve purchased several glasses from here and they have such amazing selection for everyone’s budget and style.
I, then, decided to finally get the surgery. …
Since I waited about an hour on my previous visit to be seen, I called ahead to see if they were running on time. I was told they were and still ended up waiting over 1/2 hour. The front office staff are very unfriendly and don’t seem to …
I had an absolutely wonderful experience with the Helms Vision Group. From the state-of-the-art facility and equipment to the professional, caring, and highly talented medical staff and surgical team–the Helms Vision Group is the best …
I have been going to Helm Vision for quite a few years. I was seeing another doctor but at one visit I saw Dr. Guan. I love, love, love her. She is so thorough and fitted me with Scleral contacts because I could not wear regular lenses. She …
Nice group and I like my doctor but the wait times are insane. I was here for over 2 hours during my first visit, just an exam and contact lens prescription. Came back to pick up the contact lenses and I waited 30 minutes before I even spoke to anyone, and they had my chart wrong. Will wait to see what happens next…
I went to Helm Vision Group for laysik eye surgery and had an amazing experience. Erica was a big help for me prior to my surgery day, helping me with timing and returning all of my calls promptly. She was so sweet, comforting and helpful …
My son and I were first time patients. Everyone in the office was extremely courteous and professional. All COVID precautions were handled. Dr Benosa was great, I highly recommend this practice.
Do NOT go here anymore!!! Been a customer for over a decade and they have forever lost my business. If I could give negative stars I would. Glasses and contacts are a joke and the technicians for the glass fitting are extremely rude; nor do …
5 weeks.
That’s how long it’s been and we still don’t have my daughters glasses. For the last two weeks we were given different stories as to their readiness date, only …
Dr. Helm did an exceptional job for us on my daughter’s Lasik Surgery. I compared several choices and researched all the technology, and, in the Santa Clarita Valley, Dr. Helm was the only choice that made sense! He is the only doctor in …
I really like the Helm group. They were very accommodating when I had an emergency when I cut my eye. The pain was just awful and they got me in quickly, took care of the pain and were great with answering my questions. They even humored me by laughing at my corny jokes.
This vision group is cold, poorly managed, and more concerned with making money than serving patients. I’ve been seeing Dr. Engh for decades and moved to Helm Vision Group with him when he closed his private practice. …
I have been a patient of Dr Gross and Dr Helm for years and will not go anywhere else for my vision care! I know they are very knowledgeable and caring, and highly professional. You may fault them for taking their time with each patient in …
Had Lasik surgery here about 2 months ago, and I’m extremely happy with my results and the procedure! I really wish I had done this sooner. Dr. Helm was great – he did an exceptional job. I compared several choices and he was the only …
My family & I have been coming here for years!! We absolutely love this place! Highly recommend it!! So professional by all the staff & doctors!! Always super helpful & informative! I have horrible eyesight & every visit I go to they always make me feel safe!!!
I was seen in the emergency room for sudden onset of flashing lights in my eye.but they did not have the proper equipment not perform the necessary tests so I called Helm Vision Group to see when I could get in. I got an appointment for 45 …
All I can say is Dr. Helm is amazing. New PANOPTIX® TRIFOCAL LENS IMPLANT surgery last August. No glasses, period. Not for reading or driving 20/20 lifetime change for sure.
I ended up having to go to Henry Mayo ER with eye pain and redness. The nurse practitioner there was phenomenal and ended up consulting with Dr Helm, who in a stunning act of selflessness, agreed to see me on a Sunday, over a HOLIDAY …
From the receptionist to the doctors to the sales reps, your group/team was engaging, professional and knowledgeable in every area. It didn’t hurt that every person there was very beautiful as well…lol. I would recommend this office …
Typically would give them a 5 star review, but after a few recent visits it is apparent that staffing does not communicate, they do not follow up with their clients, return calls or follow through with something as simple as a prescription. Business has been lost.
Dr. Benoso is our Optometrist and has been for a few years now and she is great. The staff are all very friendly and accommodating. Chad who has helped me with my last two fittings is very patient, calm and friendly. He is very knowledgeable in his field.
Helm Vision Group is awesome! We had no wait time! Everything is clean and orderly. They are very organized and the staff is very courteous. The doctors and assistants were very informative during examinations and gave thorough explanations afterwards. We were very happy with our experience there.
Helm Vision has helped my entire family! They take their time with you and really try to do quality work. They are friendly and make us feel so comfortable! I will refer everyone I know to this office.
My eye exam and Dr. Guan was great! She is sweet and compassionate. I appreciate her taking her time to explain and show concern for me. It was beyond my expectations! I am truly grateful! However and this is ABSOLUTELY NO REFLECTION OF …
They were so nice and I only waited 5min I barely got to sit down, the girls were fast, knew what they were doing and very professional. Dr. Engh is so kind and patient he let me ask a lot of questions and answered them all🤗 When you go to …
To Dr Craig Helm,
You are one of a kind. Thank you for making me see clearly after a few hours of laser surgery. The atmosphere in your office is always welcoming but the most important thing is professionalism. Thank you for making me feel better.
I would not dream of going anywhere else even though I drive almost an hour to get there. The staff is amazing their office is clean and I absolutely Believe in Dr Helm, he’s the best!
Would leave zero stars if possible!! Horrendous customer service. I’ve been going to Dr Fitzgerald for 32 years at his original location. They moved to Helm and supposedly Helm has no way to assess our 32 years of vision records. They would …
I experienced an emergency. I was worried about what was happening with my vision. One call to Dr. Gross and he put my fears at rest. Dr. Gross was patient, clear in his explanations and most of all reassuring. He made room in his schedule …
Excellent Customer Service from the time i walked in the door. Dr. Bajas (hope i spelled her name correctly) was very detailed in the way she explained what she saw and recommended.
I been coming here for many years and very happy with the service. Great customer service! Knowledgeable doctors! Highly recommend this office for all of you!!!
My cataract/IOL surgery process seemed like an assembly line operation: very rushed appointments, very poor (if any) explanations, and even worse responses to questions. That and very poor results requiring additional surgery and months of …
My first appointment & experience was excellent. From the beginning to the end.
Front desk, to each staff who helped.
Dr. BRIAN GROSS was excellent and did a thorough exam on my eyes. He was nice, …
Brought my child here for an eye exam, recommended by a friend. The location was clean and modern. The employees were pleasant and helpful. The eye doctor was kind, professional, and knowledgeable. We came back to this clinic again when my …
They were quite busy but I got in pretty quick. The lady that had me do the vision test was very nice. The dr was also very nice. It was pretty smooth and they were understanding when I told them my eyes don’t like drops. They made sure it was comfortable for me.
Very professional, friendly and helpful staff. The facility is very comfortable and well appointed. Doctors and techs are attentive to patient needs and concerns. Overall first time experience was very positive.
I have been a patient at Helm Vision Group and Dr. Helm for many years. Their offices are conveniently located for anyone that lives in the Santa Clarita Valley and their staff is amazing. They always take great care to make sure they cover …
This is, by far, the best experience I’ve had with a vision group! I had complained about my glasses after every new prescription I got. There was just always something not quite right. Not only were they thorough and detailed, this …
(Translated by Google) I loved this big and very clean place, very kind people. I recommend it 100% …
After seeing the same Dr for 48 years a change was a little daunting. However, I am happy with the new start! The office was very professional and efficient! I look forward to many years hopefully with this office.
Office staff are all super polite and friendly. The doctor seems extremely knowledgeable and the wait times have been minimal even when they were very busy.
The total experience starting from the checking staff to to the eye exam and the the doctor has been an absolutely wonderful experience. If you have to put yourself into the hands of an expert then this is the place you need to visit for your eyes. My experience has been absolutely flawless.
Thanks…
Professional
Great team.
Great group
Great place Great service
Excellent
Very professional. I trust them.
Everyone is kind and professional both Dr.s and techs.
Very friendly, knowledgeable and professional.
Exellent ! Good price , didn’t have to wait and saved out road trip !
Very nice place! Everyone is very personable so far!
Great staff. Wonderful service
Schedule appointment for my wife 9 am was supposed to be first ha. Wait Ed over 30 minutes.
Everyone was very helpful especially Marco
Great staff, friendly environment, all my questions were thoroughly and patiently answered. Would highly recommend.
Looking for specialist who treats double vision. Found it at Helm. I appreciate courtesy and expertise of all staff there.
Dr Helm is the Best in Santa Clarita valley for sure!
The staff is friendly and efficient. Dr Helm is very knowledgeable and answers questions thoroughly
Scratched cornea and they got me in quickly and Dr. Gross got me on my way to healing right away.
Never got it right, made it feel like it was our fault. We gave up and ate the money. Never went back. Glasses sit in my drawer.
I had my eye surgery there and the experience was wonderful. Plus the service and staff was absolutely awesome.
Everyone was attentive and the process of getting medical attention went smoothly. The staff was supportive and friendly.
Extremely professional and caring staff! I would definitely be a long-term patient with this wonderful practice!
Courteous, clean, and pretty good with keeping the scheduled appointment time. Friendly, professional staff.
The service was okay, but, I got told one price, and when it got time to pay, It cost me a lot more than the quoted price, for no extra service, just a normal eye exam for a prescription.
Horrible experience appointment was scheduled for 930. An hour later have yet not been seen.on top of that after complaining they thought putting me in a room and waiting was better than waiting in the lobby. Will not be using them again!
The office is Always so professional and efficient. During this time of COVID, I appreciated that they sanitized items as they brought me in the room and I could see it happening.
My daughter got hurt in her eyes. Called and got an appointment in an hour. The service was prompt and the Dr was very friendly and helpful.
Loved the service.
They are always friendly, professional, and thorough.
Friendly, knowledgeable and very efficient staff and office.
The Team at Helm Vision Group are Fast, Friendly, and Efficient….
Dr. Helm was the 3rd specialist I had seen in the past 2 years. He found the problem and I’m on the road to recovery totally stoked.
He actually saw the problem before I even opened my mouth.
This is a HUGE thank you to the Helm Vision Group (Valencia, CA.). Thank you to Lou, Alexis, and the rest of their staff for their professionalism, expertise and organization and all the while they each were pleasant to me throughout my visit(s) at this office. Thank you, Helm Vision Group of Valencia, CA.
They managed schedule poorly, usually you need to wait two hours or more for a scheduled laser surgery. The nurse was not professional at all and give a group of patients eye drops before surgery without gloves.
Our son saw a “Dr. Gross” at Helm Vision Center and it was the worst level of “care” I have ever heard of or experienced. He offered no diagnosis and simple said come back if it got worst. He then proceeded to charge us for a “medical” …
It a nice well organized place and everything was well explained to me and the problem to solve the issue I had with my eyes so I definitely recommend this optician to anyone out their looking for a good one
Dr. Guan at Helm Vision does a wonderful job! She is very thorough, friendly, and efficient. I highly recommend Dr. Guan for contact fittings!
I received cataract surgery from Helm Vision Group about 5 or 6 weeks ago and everything went fine. I discovered I needed that surgery after my regular eye Doc.gave me a new prescription that I could not use. …
Always a pleasure! Even after years of nit needling glasses due to lasik, i am still treated with the best customer service! I always feel so welcome and everyone is so kind! Thank you!
I chose Helm Vision Group to perform my LASIK surgery procedure recently and I am very pleased with my experience. I was immediately impressed with the immaculate and well-run office during my initial consultation. Dr. Helm is very …
I’ve purchased several glasses from here and they have such amazing selection for everyone’s budget and style.
I, then, decided to finally get the surgery. …
Since I waited about an hour on my previous visit to be seen, I called ahead to see if they were running on time. I was told they were and still ended up waiting over 1/2 hour. The front office staff are very unfriendly and don’t seem to …
I had an absolutely wonderful experience with the Helms Vision Group. From the state-of-the-art facility and equipment to the professional, caring, and highly talented medical staff and surgical team–the Helms Vision Group is the best …
They were so helpful and able to see me immediately with an urgent eye appointment. My eyes are already feeling much better.
I have been going to Helm Vision for quite a few years. I was seeing another doctor but at one visit I saw Dr. Guan. I love, love, love her. She is so thorough and fitted me with Scleral contacts because I could not wear regular lenses. She …
Nice group and I like my doctor but the wait times are insane. I was here for over 2 hours during my first visit, just an exam and contact lens prescription. Came back to pick up the contact lenses and I waited 30 minutes before I even spoke to anyone, and they had my chart wrong. Will wait to see what happens next…
I went to Helm Vision Group for laysik eye surgery and had an amazing experience. Erica was a big help for me prior to my surgery day, helping me with timing and returning all of my calls promptly. She was so sweet, comforting and helpful …
My son and I were first time patients. Everyone in the office was extremely courteous and professional. All COVID precautions were handled. Dr Benosa was great, I highly recommend this practice.
Do NOT go here anymore!!! Been a customer for over a decade and they have forever lost my business. If I could give negative stars I would. Glasses and contacts are a joke and the technicians for the glass fitting are extremely rude; nor do …
5 weeks.
That’s how long it’s been and we still don’t have my daughters glasses. For the last two weeks we were given different stories as to their readiness date, only …
Dr. Helm did an exceptional job for us on my daughter’s Lasik Surgery. I compared several choices and researched all the technology, and, in the Santa Clarita Valley, Dr. Helm was the only choice that made sense! He is the only doctor in …
I really like the Helm group. They were very accommodating when I had an emergency when I cut my eye. The pain was just awful and they got me in quickly, took care of the pain and were great with answering my questions. They even humored me by laughing at my corny jokes.
This vision group is cold, poorly managed, and more concerned with making money than serving patients. I’ve been seeing Dr. Engh for decades and moved to Helm Vision Group with him when he closed his private practice. …
I have been a patient of Dr Gross and Dr Helm for years and will not go anywhere else for my vision care! I know they are very knowledgeable and caring, and highly professional. You may fault them for taking their time with each patient in …
Had Lasik surgery here about 2 months ago, and I’m extremely happy with my results and the procedure! I really wish I had done this sooner. Dr. Helm was great – he did an exceptional job. I compared several choices and he was the only …
My family & I have been coming here for years!! We absolutely love this place! Highly recommend it!! So professional by all the staff & doctors!! Always super helpful & informative! I have horrible eyesight & every visit I go to they always make me feel safe!!!
I was seen in the emergency room for sudden onset of flashing lights in my eye.but they did not have the proper equipment not perform the necessary tests so I called Helm Vision Group to see when I could get in. I got an appointment for 45 …
All I can say is Dr. Helm is amazing. New PANOPTIX® TRIFOCAL LENS IMPLANT surgery last August. No glasses, period. Not for reading or driving 20/20 lifetime change for sure.
I ended up having to go to Henry Mayo ER with eye pain and redness. The nurse practitioner there was phenomenal and ended up consulting with Dr Helm, who in a stunning act of selflessness, agreed to see me on a Sunday, over a HOLIDAY …
From the receptionist to the doctors to the sales reps, your group/team was engaging, professional and knowledgeable in every area. It didn’t hurt that every person there was very beautiful as well…lol. I would recommend this office …
Very happy with service. Wait time was reasonable. Staff is very nice.
Typically would give them a 5 star review, but after a few recent visits it is apparent that staffing does not communicate, they do not follow up with their clients, return calls or follow through with something as simple as a prescription. Business has been lost.
The doctor I was supposed to see called out and they failed to contact me. Wasted my time and they could not see me that day. I won’t be coming back.
Dr. Benoso is our Optometrist and has been for a few years now and she is great. The staff are all very friendly and accommodating. Chad who has helped me with my last two fittings is very patient, calm and friendly. He is very knowledgeable in his field.
Helm Vision Group is awesome! We had no wait time! Everything is clean and orderly. They are very organized and the staff is very courteous. The doctors and assistants were very informative during examinations and gave thorough explanations afterwards. We were very happy with our experience there.
Helm Vision has helped my entire family! They take their time with you and really try to do quality work. They are friendly and make us feel so comfortable! I will refer everyone I know to this office.
My eye exam and Dr. Guan was great! She is sweet and compassionate. I appreciate her taking her time to explain and show concern for me. It was beyond my expectations! I am truly grateful! However and this is ABSOLUTELY NO REFLECTION OF …
They were so nice and I only waited 5min I barely got to sit down, the girls were fast, knew what they were doing and very professional. Dr. Engh is so kind and patient he let me ask a lot of questions and answered them all🤗 When you go to …
To Dr Craig Helm,
You are one of a kind. Thank you for making me see clearly after a few hours of laser surgery. The atmosphere in your office is always welcoming but the most important thing is professionalism. Thank you for making me feel better.
I’ve been seeing Dr Gross for many years, and since he’s been with the Helm group it’s been very nice also. Thank you.
If one pays for an eye exam they should fill out the prescription completely. Not withhold information to force them to buy glasses from them.
I would not dream of going anywhere else even though I drive almost an hour to get there. The staff is amazing their office is clean and I absolutely Believe in Dr Helm, he’s the best!
Would leave zero stars if possible!! Horrendous customer service. I’ve been going to Dr Fitzgerald for 32 years at his original location. They moved to Helm and supposedly Helm has no way to assess our 32 years of vision records. They would …
I experienced an emergency. I was worried about what was happening with my vision. One call to Dr. Gross and he put my fears at rest. Dr. Gross was patient, clear in his explanations and most of all reassuring. He made room in his schedule …
Lots of waiting patients and long wait time.
But Dr. Gross was very thorough and professional.
Excellent Customer Service from the time i walked in the door. Dr. Bajas (hope i spelled her name correctly) was very detailed in the way she explained what she saw and recommended.
I been coming here for many years and very happy with the service. Great customer service! Knowledgeable doctors! Highly recommend this office for all of you!!!
My cataract/IOL surgery process seemed like an assembly line operation: very rushed appointments, very poor (if any) explanations, and even worse responses to questions. That and very poor results requiring additional surgery and months of …
My first appointment & experience was excellent. From the beginning to the end.
Front desk, to each staff who helped.
Dr. BRIAN GROSS was excellent and did a thorough exam on my eyes. He was nice, …
Brought my child here for an eye exam, recommended by a friend. The location was clean and modern. The employees were pleasant and helpful. The eye doctor was kind, professional, and knowledgeable. We came back to this clinic again when my …
They were quite busy but I got in pretty quick. The lady that had me do the vision test was very nice. The dr was also very nice. It was pretty smooth and they were understanding when I told them my eyes don’t like drops. They made sure it was comfortable for me.
Dr. Guan was exceptional. She and the other staff members gave me an excellent exam. I will certainly be going there too order my new glasses.
Very professional, friendly and helpful staff. The facility is very comfortable and well appointed. Doctors and techs are attentive to patient needs and concerns. Overall first time experience was very positive.
I have been a patient at Helm Vision Group and Dr. Helm for many years. Their offices are conveniently located for anyone that lives in the Santa Clarita Valley and their staff is amazing. They always take great care to make sure they cover …
This is, by far, the best experience I’ve had with a vision group! I had complained about my glasses after every new prescription I got. There was just always something not quite right. Not only were they thorough and detailed, this …