Bank/credit union, Heritage Grove Federal Credit Union
Heritage Grove is a credit union serving member financial needs with a variety of services, from auto loans to mortgages in the Salem Oregon … See more
Always friendly and they work hard to make sure that everything you need will be shown to you.
Been members for 25 years and never had a bad experience.
It’s always the same. I have had my account for over 30 years and have never seen any employee mistreat or misspoke to any customer or fellow employee. Highly professional.
I have dealt with this company for quite some time I was with them when they were originally Oregon Employees Federal Credit Union now they’re the Heritage Grove Federal Credit Union I love the workers they are very friendly caring and …
This place has never been great, but now they are using Covid as an excuse for extremely poor management. The lack of competent management has caused them to fail in providing the most basic banking services. I don’t think this is a …
I’ve had an account here as long as I can remember. My mom helped me open my first account here when I was a child. I’ve been a member for at least 15 years. I’ve finally had enough. Tonight while making typical home town transactions, …
Uncharacteristically, I was given widely different answer to the same question by different staff. I reported a lost or stolen debit card and was told by one staff it would take two weeks to get a new card and if I didn’t like that, there …
I was so happy my family recommended working with Heritage Grove for my auto loan. They were great with getting helping me find an auto loan for a good rate. Also I was approved and financed in the same day, awesome!
Update:::
Recieved a call from the credit union and it was a miscommunication. It wasn’t the date on the check that caused the issue at all, it was a flaw in their …
Decent bank. Just don’t file any disputes. They won’t help you and will find any reason not to. I’ll probably go to a different bank that cares about their customers. I filed a dispute because a company isn’t fulfilling their warranty and …
Heritage Grove randomly decided to perform online banking “scheduled maintenance” that was not posted on their website, Facebook, or Twitter. They sent no emails in advance, no texts, and gave no warning that their entire online banking …
I called the bank twice today and my husband called 2 times as well. My husband left a detailed message as asked in the recording since teller line was busy. No one called us back. Pulled up at Drive Through at 5:06 pm. The teller Sandra …
Terrible company, extremely high and unfair interest rates and they said my insurance didn’t have the proper coverage so I made the changes they requested and they are still saying it’s not the proper coverage. I am taking my loan elsewhere and advise anyone else to do the same.
What can I say
Great bank
Very friendly..
Great
Awesome
I called to ask a question and got hung up on. Not good customer service.
This place is only out to serve it’s own interests. I highly suggest trying another place first.
Great bank! very friendly and awesome customer service!
I have banked here for years and am veru happy. The staff is wonderful.
They have always been quick to solve my issues. Best Credit Union in Salem.
Always friendly and they work hard to make sure that everything you need will be shown to you.
Been members for 25 years and never had a bad experience.
It’s always the same. I have had my account for over 30 years and have never seen any employee mistreat or misspoke to any customer or fellow employee. Highly professional.
Have been a member of Heritage Grove for over 25 years. Have always had wonderful customer & banking service. Can’t imagine banking anywhere else!
I have dealt with this company for quite some time I was with them when they were originally Oregon Employees Federal Credit Union now they’re the Heritage Grove Federal Credit Union I love the workers they are very friendly caring and …
This place has never been great, but now they are using Covid as an excuse for extremely poor management. The lack of competent management has caused them to fail in providing the most basic banking services. I don’t think this is a …
I’ve had an account here as long as I can remember. My mom helped me open my first account here when I was a child. I’ve been a member for at least 15 years. I’ve finally had enough. Tonight while making typical home town transactions, …
You cant call any of there numbers after 5pm to get help with your cards. There toll free number is disconnected that it shows in there mobile app. …
Uncharacteristically, I was given widely different answer to the same question by different staff. I reported a lost or stolen debit card and was told by one staff it would take two weeks to get a new card and if I didn’t like that, there …
I was so happy my family recommended working with Heritage Grove for my auto loan. They were great with getting helping me find an auto loan for a good rate. Also I was approved and financed in the same day, awesome!
Update:::
Recieved a call from the credit union and it was a miscommunication. It wasn’t the date on the check that caused the issue at all, it was a flaw in their …
Decent bank. Just don’t file any disputes. They won’t help you and will find any reason not to. I’ll probably go to a different bank that cares about their customers. I filed a dispute because a company isn’t fulfilling their warranty and …
Heritage Grove randomly decided to perform online banking “scheduled maintenance” that was not posted on their website, Facebook, or Twitter. They sent no emails in advance, no texts, and gave no warning that their entire online banking …
I called the bank twice today and my husband called 2 times as well. My husband left a detailed message as asked in the recording since teller line was busy. No one called us back. Pulled up at Drive Through at 5:06 pm. The teller Sandra …
Terrible company, extremely high and unfair interest rates and they said my insurance didn’t have the proper coverage so I made the changes they requested and they are still saying it’s not the proper coverage. I am taking my loan elsewhere and advise anyone else to do the same.