Herokee Water & Sanitation District (CO) Reviews ( 85 )
Cherokee metropolitan district is a bad joke. The water is horrible and it is damaging my faucets and water appliances. Why doesn’t the state officials investigate Cherokee? Something isn’t right here.
My bill went from about $80.00 to $90.00 a month for 5 years to $241.00. They told me that there was an excessive amount of water being used. They told me l went from 4% to 25% over night. They sent a gentleman out to look for a leak. He …
Terribly expensive (no competition – monopoly) and water quality is awful. The board is a “good ‘ole boy” system and nothing changes. Wish I had know before I bought a house in this area. Zero stars if possible.
I have lived in 15 different places … By far the worst water ever and prices are extremely high , do not move into a area where they supply your water , you will regret it
Overpriced and shut my water off right before they closed for the day instead of at 8AM like they say. $65 reconnect fee! Because its such a complicated task.
Low-class Colorado Springs with poor utility company over here. Charging up the ying yang. Moving back to Highlands Ranch with smart government and low cost utilities.
Rude and heartless customer service and yes including management plus they are way over priced. I would give negative stars if I could. They don’t appreicate or willing to work with customers showing effort in making payments.
Just moved back into my house on Saturday only to find my water was shutoff and nobody could turn it on over the weekend. Oh yeah, I also called them one week ago and they said it would be turned on by the time I arrived. I wish there was another water option.
Terrible company. Stupidly overpriced. And when we finally were moving away from the this terrible company, they turned our water off FOUR DAYS EARLY. Not only was it too soon, but they weren’t supposed to turn it off in the first place, only transfer the name.
I think the prices are a little high and I don’t like how they charge extra to make a payment with a debit card but every time I have called their curtomer service line, they have been really helpful and nice. I’m surprised by all the negative reviews.
Cherokee Metro is absolutely overpriced and supplies sub-par water (especially for this area). I’ve lived all over the US and the water price is outlandish in it’s entirety. I thought others were blowing it out of proportion.. Until I got my first water bill.
It is completely REDICULOUS to be charged for being a good citizen and paying your complete bill immediately on time electronically. There is no intelligent reason as this electronic check is instant and the hand written check still has to be processed by a human. WE ARE NOT IDIOTS, YOU NEED TO RE ENGINEER YOUR DEMANDS.
If only you could give negative stars. This company sucks in every way. Customer service, price, web access is a joke, no bill balancing, no auto pay. Charge me for street lights that are half burned out. This is what a monopoly looks like!
Cherokee Metro District has the absolute WORST customer service I have ever experienced. The after hours technician was rude, snappy, and unwilling to help, or even ACKNOWLEDGE my concern. If you can avoid this company, do.
Over priced crooks! They shock our water twice a month since we live in a sub division outside of Cos. Twice a month we have strong clorine water. Just like we got out of a swimming pool and the rest of the time the water makes everything so nasty.
This water is poisonious. It kills organisms. My daughter has lost three pets due to this water . i had no idea it was this bad now after living here for two years im learning this water is so healthy that it kills living things. I had to put a star to write this but its more like -21 stars .
The customer service is absolutely HORRIBLE! The attitude and huffs through the phone are outrageous! God forbid I ask my bill total amount so I can pay it and they actually have to DO THEIR JOB and look up the amount! From the phone …
Water is disgusting. Way overpriced. Customer service is extremely rude. If you hate your job so much, quit. Wish I could use Colorado Springs utilities.
I have recently moved into this water district and am now paying two times what I used to for half the water usage. These crooks are running away with our money while serving us water that tastes like sulfur. …
Water is VERY hard, gross, overpriced and currently smells like SEWAGE!!! If I leave my bedroom door closed the entire room smells like sewage because of the master bathroom. Un_ing believable.
I came here only to laud Arthur for being so amazing at his job! He went above and beyond to help me when he didn’t have to. I got a notice that I needed to schedule for a meter change. He came by the very next day; he was prompt, polite, & …
Wish I could rate 0 stars. Horrible quality of water. New payment system is a joke. Been trying to pay for weeks and went from owing nothing to showing i owed $8,858.00 to showing nothing due to showing the correct amount. Now I can’t by …
I have known and worked with Cherokee water since May of 1994. My mother Margaret DeFeo passed away recently and unexpectedly. There has been a lot of things we have to do to make sure the house is in good order as always but things just …
Worst water I’ve ever consumed. Destroyed my refrigerator water lines. No customer service to speak of. Prices are high. Payment methods are awful, need to improve phone payment service and overall service from top to bottom.
What a piece of work this place is. They claimed to put a water shut off on the door on Friday 8/21/20 which was never placed there weather they had the wrong door or what, when I called to explain the situation about today 8/24 because the …
I have lived in the Cimarron Hills and/or Springs Ranch area for several years and I must say my biggest complaint is the water supply. The quality of the water is awful. It is very difficult to keep your sinks and bathtubs clean, and you …
Water quality seemed very poor along with high cost no matter how little water consumed, would not ever recommend moving to a location that used their water services. Single person with a daily shower and weekly use of dishwasher and washer …
What can our community do to put this company out of business. It is absolutely bullshit that we have to pay 3 times the amount in water just because they claimed the water rights. Colorado Springs Utilities could supply water at a much …
Literally worst company I’ve ever dealt with via phone.. I am the owner of a home and had an ex roommate move out, water was in his name due to me traveling. As soon as he moved out I put my name on the bill and asked this company to …
Staff was very helpful and courteous. Water appears clear and clean to me, with no issues. Not sure on how expensive it is, I guess it depends on how many gallons I use a month.
I wish I wasn’t forced to use this company. I have two people living in my house and we keep our usage extremely low and our bill is always ridiculous. I was living in a house 3x this size with 4 people and paid half of what I pay with this …
They don’t even deserve my 1 star. They change policy like overnight and don’t notify anyone. I had to leave work an hour early, rush to borrow money, then use an atm that charged me a fee to get the rest of the money because now all of a …
Their website sucks and wouldn’t let me make an account to set up auto pay. It’s the only bill I have that isn’t on auto pay as a result. Plus their website keeps changing to different setups and won’t store my account info anymore which …
Don’t know why you have the park on Jeanette Way still listed on your website since you just recently decided to stop maintaining it due to your weird vendetta against the residents of that neighborhood
Could not agree More!! Water tastes horrible. Can’t clean with it. Can’t drink it. Leaves a white film on my black plates. I left a little bit of standing water on one of my plates and when it dried, there was a white stain like I never …
The water shutoff valve to our house was broken at the street. I called Cherokee and talked to Mary Ann who was very friendly and professional. She immediately dispatched Michele to take a look. Michele arrived quickly and found the …
It should be illegal to be providing water this disgusting. And on top of that, we’re forced to pay for it! Customer service is a joke, I dread having to cLl and speak to someone. I have only ever dealt with rude, impatient, downright awful …
Really upset with how they went about turning our water off. We have lived here for 3 years now and haven’t had a problem but with covid and everything going on lately haven’t checked the mail and they sent a disconnection letter… instead …
Haven’t even lived in this district that long and they are already earning this review. Renting a place and asked for them to keep service running but undet my name starting on 15th. They still sent a tech who showed up expecting to turn …
I usually pay in advance to make sure that my water is flowing. I believed that my previous and credits to my account would at least have this company some form of communication…but…no.
Terrible water it’s beyond hard and I have to do extra maintenance on my appliances because of it. It’s awful for bathing and heaven forbid anyone try to drink it or brush their teeth with this water
Water is a little hard, but not unbearable. Pricing for water and sewer seems reasonable and doesn’t fluctuate much throughout the year. My complaint, is the online bill pay is outdated and I have to login as a guest to pay the bill.
The worst customer service! We pay for their water but my household buys bottled water because Cherokee Metropolitan District water is absolutely DISGUSTING! They are ALL about payment! I wish I knew this before buying my house that I would be stuck with a$$holes like them every month!
I really hate this place. I can not wait to move so I can discontinue this horrible horrible service ASAP. These people are annoying first and foremost. I wish I could screen shot a few of my issues with this place smh starting with my …
My recommendation would be to not buy a house where Cherokee metro is your water company. They are terrible. I have had so many problems with them over the years. They are unprofessional, do not offer help for low income, do not offer …
Always friendly staff. Prices might seem expensive but it’s the cost of water delivery to rural Colorado. Web service isn’t great but I am not paying them to manage a website. I am paying them to deliver water, and on that great service. …
The water here is horrible. I do not recommend drinking the water and especially would not use it on any of your plants without a filter if you are actually trying to eat them. My tub spout is currently leaking due to how hard the water is …
The water is the dirtiest water any utility company has ever let flow through their pipes. They won’t take responsibility for their own pipes bursting and ruining peoples homes.
This is by far the worst water company I have ever had the displeasure of doing business with. They were the most expensive I have ever seen and I’ve seen quite a few over the last 40 years. God only knows where they get off charging the …
If I could give 0 stars I would. The water is the WORST. Its beyond hard and over disinfected. Its like bathing in dirty swimming pool every day. Their water also tested positive for PFOS according to a recent EWG test. Disappointed.
The most disgusting water ever!
Plus it ruins all your fixtures. I have had them out to address huge black chunks from all my faucets and they say it is not their issue….So Ok plumber says …
The water is filthy! It leaves stains in my toilet that I scrub out, then returns. I bought the blue toilet cleaner that cleans every stain, but that doesn’t do anything for the issue. I stop buying water filters for my refrigerator because …
I am very disappointed with the water. It is way too hard and I have lived in Pasadena, California; Johnstown, Colorado, and western Lakewood, Colorado and this water is just the worst. It causes stains and residue that is hard to remove …
I am truly shocked by the low rating! Cherokee customer service has been consistently excellent! We have NEVER had any issues with office staff. Once, a gentleman came to our house unannounced to turn off our water. He explained they do not …
I have lived now almost 3 years with Cherokee water and it’s quite simply terrible. It clogs up everything it touches. Constantly ruining outdoor spigots, it ruined my HVAC’s humidifier, have to constantly descale coffee pots, small …
You could be on your death bed get a late fee and a text the next day reminding you that your water service will be disconnected no respect to you at all the customer if you are going through difficult times they want their money they don’t …
Today is Sept. 1st and it’s after 9am, I have tried calling to make a payment arrangement and I keep getting the after hours representatives. They are no help, they keep telling me to try calling back: So most likely I will forget, and …
Water is expensive and dirty. Just had water tested cause our neighbors told us about how gross the water is. Sure enough it is. If we would have known about it ahead of time we would have moved into a house serviced by the other water …
Had left message with supervisor to verify balance due. Never got a call back, called this morning and was given the correct info because their supervisor was to lazy to get a call back.
Absolutely the worst water company and a bad company in general. Insanely expensive! In Briargate I paid maybe $80 – $120 for gas, water, and electricity combined and now my water bill alone is $160. They also came by and painted a blue …
$175 deposit for anyone renting. They know they got you because they service the area so you HAVE to use them. I was $7 short after paying my deposit on my new place and they wouldn’t even offer to tack it on the 1st bill. Pathetic.
We don’t accept credit cards, wait now we do and you can autopay, now we don’t and there will be a fee to autopay… Several monthes later this fee has cost me more even though I never knew they were charging. I live here, so they will get …
Self serving company with trash water and ridiculous fees that effectively triple your bill just for existing. These fees conveniently DON’T go back into supporting the community or the local residents who pay them. All the old member on …
Cherokee metropolitan district is a bad joke. The water is horrible and it is damaging my faucets and water appliances. Why doesn’t the state officials investigate Cherokee? Something isn’t right here.
My bill went from about $80.00 to $90.00 a month for 5 years to $241.00. They told me that there was an excessive amount of water being used. They told me l went from 4% to 25% over night. They sent a gentleman out to look for a leak. He …
Terribly expensive (no competition – monopoly) and water quality is awful. The board is a “good ‘ole boy” system and nothing changes. Wish I had know before I bought a house in this area. Zero stars if possible.
Friendly Staff
Worst company ever!!!!!!
no one answers the phone…
Great customer service
Poor service, no auto-pay, high price, and monopoly over areas.
Overpriced and low quality. How we allow a company like this to stay in business is beyond me.
Nice staff. Be nice if you have an issue. they will go out of the way to help.
Overpriced water. Poor customer service and fees to pay bill online. Worst water service I’ve ever had.
FINALLY got automatic bill pay, but we’ll see if it works. Terrible customer service and they don’t care about their customers.
Overpriced, poor quality, very hard water. Somebody please get 8 feet of pipe and connect us to COS Utilities.
Cost twice as much as anywhere else, tastes like pool water, and leaves heinous white stains of dishes. Basically what everyone else unanimously says.
Awful. The prices are outrageous and now we have to pay $6 a month for a water treatment facility as ANOTHER fee .
Outrageous price and Extremely hard water..
This rating reflects the price and quality only, not the customer service…
Horrible water quality, overpriced, and they somehow turned off auto pay for me after I set it up, leading to a late bill.
This water ruins everything it touches clogs new faucets and shower heads within weeks. I would never trust drinking it
They hold checks for the entire month, then cash them the day before payday at the end of the month. Water is hard and tastes terrible.
I have lived in 15 different places … By far the worst water ever and prices are extremely high , do not move into a area where they supply your water , you will regret it
Overpriced and shut my water off right before they closed for the day instead of at 8AM like they say. $65 reconnect fee! Because its such a complicated task.
Phone number never works. I have been calling for two days now and all I receive is a dial tone
Low-class Colorado Springs with poor utility company over here. Charging up the ying yang. Moving back to Highlands Ranch with smart government and low cost utilities.
Rude and heartless customer service and yes including management plus they are way over priced. I would give negative stars if I could. They don’t appreicate or willing to work with customers showing effort in making payments.
Just moved back into my house on Saturday only to find my water was shutoff and nobody could turn it on over the weekend. Oh yeah, I also called them one week ago and they said it would be turned on by the time I arrived. I wish there was another water option.
Terrible company. Stupidly overpriced. And when we finally were moving away from the this terrible company, they turned our water off FOUR DAYS EARLY. Not only was it too soon, but they weren’t supposed to turn it off in the first place, only transfer the name.
I think the prices are a little high and I don’t like how they charge extra to make a payment with a debit card but every time I have called their curtomer service line, they have been really helpful and nice. I’m surprised by all the negative reviews.
Cherokee Metro is absolutely overpriced and supplies sub-par water (especially for this area). I’ve lived all over the US and the water price is outlandish in it’s entirety. I thought others were blowing it out of proportion.. Until I got my first water bill.
After calling to ask about my bill ( and get no response) my bill went from $92 to $182. Now when I call they pick up and hang back up.
It is completely REDICULOUS to be charged for being a good citizen and paying your complete bill immediately on time electronically. There is no intelligent reason as this electronic check is instant and the hand written check still has to be processed by a human. WE ARE NOT IDIOTS, YOU NEED TO RE ENGINEER YOUR DEMANDS.
A 20 $ bill turns into 91$ after fees. Absolutely stupid.
If only you could give negative stars. This company sucks in every way. Customer service, price, web access is a joke, no bill balancing, no auto pay. Charge me for street lights that are half burned out. This is what a monopoly looks like!
Cherokee Metro District has the absolute WORST customer service I have ever experienced. The after hours technician was rude, snappy, and unwilling to help, or even ACKNOWLEDGE my concern. If you can avoid this company, do.
Over priced crooks! They shock our water twice a month since we live in a sub division outside of Cos. Twice a month we have strong clorine water. Just like we got out of a swimming pool and the rest of the time the water makes everything so nasty.
ok let’s really break this down
quality of service hey its a water company, water works, not brown and our water …
This water is poisonious. It kills organisms. My daughter has lost three pets due to this water . i had no idea it was this bad now after living here for two years im learning this water is so healthy that it kills living things. I had to put a star to write this but its more like -21 stars .
The customer service is absolutely HORRIBLE! The attitude and huffs through the phone are outrageous! God forbid I ask my bill total amount so I can pay it and they actually have to DO THEIR JOB and look up the amount! From the phone …
Water is disgusting. Way overpriced. Customer service is extremely rude. If you hate your job so much, quit. Wish I could use Colorado Springs utilities.
I have recently moved into this water district and am now paying two times what I used to for half the water usage. These crooks are running away with our money while serving us water that tastes like sulfur. …
Water is VERY hard, gross, overpriced and currently smells like SEWAGE!!! If I leave my bedroom door closed the entire room smells like sewage because of the master bathroom. Un_ing believable.
I came here only to laud Arthur for being so amazing at his job! He went above and beyond to help me when he didn’t have to. I got a notice that I needed to schedule for a meter change. He came by the very next day; he was prompt, polite, & …
Wish I could rate 0 stars. Horrible quality of water. New payment system is a joke. Been trying to pay for weeks and went from owing nothing to showing i owed $8,858.00 to showing nothing due to showing the correct amount. Now I can’t by …
Once again…..
We received an email saying I have “elected to receive ebill notifications” …
I have known and worked with Cherokee water since May of 1994. My mother Margaret DeFeo passed away recently and unexpectedly. There has been a lot of things we have to do to make sure the house is in good order as always but things just …
Worst water I’ve ever consumed. Destroyed my refrigerator water lines. No customer service to speak of. Prices are high. Payment methods are awful, need to improve phone payment service and overall service from top to bottom.
What a piece of work this place is. They claimed to put a water shut off on the door on Friday 8/21/20 which was never placed there weather they had the wrong door or what, when I called to explain the situation about today 8/24 because the …
I have lived in the Cimarron Hills and/or Springs Ranch area for several years and I must say my biggest complaint is the water supply. The quality of the water is awful. It is very difficult to keep your sinks and bathtubs clean, and you …
Water quality seemed very poor along with high cost no matter how little water consumed, would not ever recommend moving to a location that used their water services. Single person with a daily shower and weekly use of dishwasher and washer …
What can our community do to put this company out of business. It is absolutely bullshit that we have to pay 3 times the amount in water just because they claimed the water rights. Colorado Springs Utilities could supply water at a much …
Literally worst company I’ve ever dealt with via phone.. I am the owner of a home and had an ex roommate move out, water was in his name due to me traveling. As soon as he moved out I put my name on the bill and asked this company to …
Staff was very helpful and courteous. Water appears clear and clean to me, with no issues. Not sure on how expensive it is, I guess it depends on how many gallons I use a month.
I wish I wasn’t forced to use this company. I have two people living in my house and we keep our usage extremely low and our bill is always ridiculous. I was living in a house 3x this size with 4 people and paid half of what I pay with this …
They don’t even deserve my 1 star. They change policy like overnight and don’t notify anyone. I had to leave work an hour early, rush to borrow money, then use an atm that charged me a fee to get the rest of the money because now all of a …
Their website sucks and wouldn’t let me make an account to set up auto pay. It’s the only bill I have that isn’t on auto pay as a result. Plus their website keeps changing to different setups and won’t store my account info anymore which …
Don’t know why you have the park on Jeanette Way still listed on your website since you just recently decided to stop maintaining it due to your weird vendetta against the residents of that neighborhood
Could not agree More!! Water tastes horrible. Can’t clean with it. Can’t drink it. Leaves a white film on my black plates. I left a little bit of standing water on one of my plates and when it dried, there was a white stain like I never …
The water shutoff valve to our house was broken at the street. I called Cherokee and talked to Mary Ann who was very friendly and professional. She immediately dispatched Michele to take a look. Michele arrived quickly and found the …
It should be illegal to be providing water this disgusting. And on top of that, we’re forced to pay for it! Customer service is a joke, I dread having to cLl and speak to someone. I have only ever dealt with rude, impatient, downright awful …
Really upset with how they went about turning our water off. We have lived here for 3 years now and haven’t had a problem but with covid and everything going on lately haven’t checked the mail and they sent a disconnection letter… instead …
Haven’t even lived in this district that long and they are already earning this review. Renting a place and asked for them to keep service running but undet my name starting on 15th. They still sent a tech who showed up expecting to turn …
I usually pay in advance to make sure that my water is flowing. I believed that my previous and credits to my account would at least have this company some form of communication…but…no.
Terrible water it’s beyond hard and I have to do extra maintenance on my appliances because of it. It’s awful for bathing and heaven forbid anyone try to drink it or brush their teeth with this water
Water is a little hard, but not unbearable. Pricing for water and sewer seems reasonable and doesn’t fluctuate much throughout the year. My complaint, is the online bill pay is outdated and I have to login as a guest to pay the bill.
The worst customer service! We pay for their water but my household buys bottled water because Cherokee Metropolitan District water is absolutely DISGUSTING! They are ALL about payment! I wish I knew this before buying my house that I would be stuck with a$$holes like them every month!
I really hate this place. I can not wait to move so I can discontinue this horrible horrible service ASAP. These people are annoying first and foremost. I wish I could screen shot a few of my issues with this place smh starting with my …
My recommendation would be to not buy a house where Cherokee metro is your water company. They are terrible. I have had so many problems with them over the years. They are unprofessional, do not offer help for low income, do not offer …
Always friendly staff. Prices might seem expensive but it’s the cost of water delivery to rural Colorado. Web service isn’t great but I am not paying them to manage a website. I am paying them to deliver water, and on that great service. …
The water here is horrible. I do not recommend drinking the water and especially would not use it on any of your plants without a filter if you are actually trying to eat them. My tub spout is currently leaking due to how hard the water is …
The water is the dirtiest water any utility company has ever let flow through their pipes. They won’t take responsibility for their own pipes bursting and ruining peoples homes.
This is by far the worst water company I have ever had the displeasure of doing business with. They were the most expensive I have ever seen and I’ve seen quite a few over the last 40 years. God only knows where they get off charging the …
If I could give 0 stars I would. The water is the WORST. Its beyond hard and over disinfected. Its like bathing in dirty swimming pool every day. Their water also tested positive for PFOS according to a recent EWG test. Disappointed.
The most disgusting water ever!
Plus it ruins all your fixtures. I have had them out to address huge black chunks from all my faucets and they say it is not their issue….So Ok plumber says …
The water is filthy! It leaves stains in my toilet that I scrub out, then returns. I bought the blue toilet cleaner that cleans every stain, but that doesn’t do anything for the issue. I stop buying water filters for my refrigerator because …
I am very disappointed with the water. It is way too hard and I have lived in Pasadena, California; Johnstown, Colorado, and western Lakewood, Colorado and this water is just the worst. It causes stains and residue that is hard to remove …
I am truly shocked by the low rating! Cherokee customer service has been consistently excellent! We have NEVER had any issues with office staff. Once, a gentleman came to our house unannounced to turn off our water. He explained they do not …
I have lived now almost 3 years with Cherokee water and it’s quite simply terrible. It clogs up everything it touches. Constantly ruining outdoor spigots, it ruined my HVAC’s humidifier, have to constantly descale coffee pots, small …
You could be on your death bed get a late fee and a text the next day reminding you that your water service will be disconnected no respect to you at all the customer if you are going through difficult times they want their money they don’t …
Today is Sept. 1st and it’s after 9am, I have tried calling to make a payment arrangement and I keep getting the after hours representatives. They are no help, they keep telling me to try calling back: So most likely I will forget, and …
Water is expensive and dirty. Just had water tested cause our neighbors told us about how gross the water is. Sure enough it is. If we would have known about it ahead of time we would have moved into a house serviced by the other water …
Had left message with supervisor to verify balance due. Never got a call back, called this morning and was given the correct info because their supervisor was to lazy to get a call back.
Absolutely the worst water company and a bad company in general. Insanely expensive! In Briargate I paid maybe $80 – $120 for gas, water, and electricity combined and now my water bill alone is $160. They also came by and painted a blue …
$175 deposit for anyone renting. They know they got you because they service the area so you HAVE to use them. I was $7 short after paying my deposit on my new place and they wouldn’t even offer to tack it on the 1st bill. Pathetic.
Horrible water quality, users should get reimbursed by this company. The water looks like it is pumped straight from the well into the houses, nasty.
We don’t accept credit cards, wait now we do and you can autopay, now we don’t and there will be a fee to autopay… Several monthes later this fee has cost me more even though I never knew they were charging. I live here, so they will get …
Self serving company with trash water and ridiculous fees that effectively triple your bill just for existing. These fees conveniently DON’T go back into supporting the community or the local residents who pay them. All the old member on …