(Translated by Google) I don’t doubt their abilities as specialists, but I’ve been calling for 2 days to see my son who has a scratch on his cornea, and no one answers the phone, they only give the option to leave a voice message, and they …
(Translated by Google) Very good attention from the reception and the doctor has a lot of patience with the children, everything was fast, highly recommended …
While on vacation our daughter had an eye infection, they fit her in on a moment’s notice and took the time to explain what was going on to us. They were phenomenal.
Dr. Lopez needs to work on his bedside manner. Rough and insensitive with a 3 month old baby. Wish I would have seen any of the other Ophthalmologists.
We love Dr Roland. She is patient and kind and answers all 799 of my questions when we come in. Well worry the drive to st Pete. We also see her in Odessa.
I have yet to see a Dr for my 1 year old son…and they scheduled me an appt for a day they are NOT EVEN OPEN. This is outrageous. We do not live close to this Dr and drove all the way there for nothing. Apparently this is something they do according to previous reviews. This is not acceptable.
We went here 2 times. We had an appointment and the first time we waited an entire hour in the wait room. The dr never called. We had to reschedule. We are here for the rescheduled appointment, and it is the same story. Appt was for 2:10, …
Have had maybe 5 appointments so far, and not once have I waited less than an 45-minutes to an hour from my scheduled time. Soo frustrating. No respect for other people’s time. I have to leave work early to be at my appointment on time, but …
They may be great at what they do, but the wait is unreasonable. I wasn’t told it would take 3 hours. With having small children it’s hard for them to wait so long. Other parents had snacks for their kids so they knew about the long wait. …
So far I been going to Dr Hess for 5years he is really sweet and we never have to wait long to be seen. My son hates any kind of doctor and start to scream as soon as the Dr walks in but the Dr always stays calm and sweet to him.
Dr. Hess is a jerk and doesn’t care that his staff doesn’t help. They don’t answer the phone and you can’t leave a message. We have a billing problem with them. Our sons have been visiting him for years. The last time we went the bill was …
Love the doctors but not a fan of the fact I call to confirm an appointment(since this is one of the only doctors I have ever taken my kids to or seen even myself in general that doesn’t do reminder calls. Which is fine normally but i am …
They never ever answer their phones even on “operating hours” no matter what day of the week you call. Don’t bother leaving messages it’s pointless. I couldn’t imagine the way they treat the kids if they cant even simply answer their phones.
Dr. Elliott is one of the best physicians my children (ages 3 & 5) have ever seen. He is thorough, patient, and great with kids. He takes time to get to know his patients and their families. Having such a great physician-patient …
Dr. Roland is fantastic. After my daughter was misdiagnosed by another doctor, she immediately recognized my daughter had strabismus that was quite severe (I noticed the eye turning, that’s why we went in) and came up with a plan, which …
Dr.Derek Hess is awesome! A little bit over a year ago my now 3 yr old got into a accident and needed immediate care that the Ophthalmologist (Then) stopped caring for due to her insurance. Not only did Dr.Hess squeeze her in with in the …
I’m a med student that was diagnosed with strabismus last year. My ophthalmologist referred me to Dr. Hess, because my prism glasses were not helping to correct my double vision. …
Dr Joshua . Elliot is the best im so happy i found him he changed my life i’ve had strabismus for the last 23 year of my life doctor elliot was the only doctor that finally corrected my eye im so grateful he’s such a kind person
Dr. Rolland (Odessa location) is fabulous with my son. She’s patient, kind and able to do exam in a way to make it enjoyable for a 4-5yo. Odessa office is much closer for us than St. Pete location which is why we chose it. Only downside is it’s not open every day, but we love Dr. Rolland so we just book 6 months in advance.
Dr. Elliot was fantastic! I’ve never seen my son laugh and have a good time (the eye drop portion doesn’t count lol) during an eye exam. He can’t wait to go back and show off his “strong eye!” Lol!!!
They’re very unprofessional 9/10 you won’t get an answer from their phone although it’s their hours. If you do finally get to speak with someone they “take your info down” but they won’t ever call you. I feel like the quality of care in pinellas county sucks.
Dr Hess is an amazing Doctor. His staff aren’t too bright. My daughter was scheduled for an appointment on Sept 5th. Yes, it was labor day but I assumed that if they made the appreciate then they must be open. Well, that was my mistake. …
My son Aiden just had surgery a week ago with Dr.Elliott he was amazing with him in the intial examine since my son is only 5 not the best to keep him still.Dr.Elliott did all kinds of cute techniques to get him focused.Before my son went …
Dr. Hess has been wonderful for our son. He has a great bedside manner and really takes the time to talk to my child. We have been going to this practice for awhile and my son had a successful eye surgery with them 5 years ago. We are so grateful for their care.
Wait time is unacceptable. Waited 3+ hours for our first visit and have not been back, it’s such a shame because it’s one of the only pediatric ophthalmologists on our insurance plan. We actually pay out of pocket somewhere else to NOT have …
Dr. Josh is phenomenal! He’s been seeing our now 10 month old for a few months and he’s great with her. He’s so knowledgeable and really takes the time to answer all questions & make sure you understand everything. We always leave this …
Absolutely fantastic. We took our daughter in to see Dr. Roland today and I just do not have enough good things to say about her. Her bedside manner is wonderful, she took the time to answer all of our questions and never made us feel …
My daughter first started seeing Dr. Lopez when she was just over 1 1/2 years old for strabismus. He relates so well to the kids and gave us all the information straight. We ended up needing surgery and it went perfectly! My daughter recovered well and her eyes are great now! Thank you Dr. Lopez!
My daughter has a turn in her eye when she focuses on things up close and it’s going to be like that for the rest of her life. I’ve taken her to Hess since she was born, she’s now 9. …
How can you run a practice if you never answer the phone? Every experience I’ve had calling the office, I get the same recording with no answer. I have tried multiple times, several days a week during “normal” business hours. Doesn’t matter …
Dr Lopez was rude, belittled me and shrugged off everything I said concerning my sons eye. He told me basically the steps I had taken before coming to see him were a waste of time and ineffective. Questioned the medicine I gave my own son …
I give Dr. Lopez 5 stars. He is great with kids. The last 2 appointments I had brought my daughter to the office didn’t have her in the computer even though both times I was given an appointment card with the date and time which they …
If there was a way to give 0 stars I would. I first brought my child in after her 6month appt for congenital strabismus. Dr Lopez never introduced himself or told me he was dialating the child’s eye (which is not supposed to occur prior to …
Waited here for 2+ hours while multiple other families that got there AFTER US went BEFORE we did. TERRIBLE SERVICE, RUDE STAFF, DO NOT GO IF YOU LOVE YOUR CHILDREN AND VALUE YOUR TIME!!!
If I could give zero stars, I would. After weeks of trying to get a hold of anyone back in March, I finally was able to get an appointment for my daughter….in October. Yes, the wait is THAT long. Ok, fine. I’ll wait. …
My son has seen Dr. Hess at his St. Pete office and Odessa office. I can say without hesitation that both offices have exceeded my expectations. Dr. Hess is the most kind and patient doctor. He gives us his full attention at each …
(Translated by Google) Excellent service!!!!
(Original)
Excelente service!!!!
(Translated by Google) I don’t doubt their abilities as specialists, but I’ve been calling for 2 days to see my son who has a scratch on his cornea, and no one answers the phone, they only give the option to leave a voice message, and they …
(Translated by Google) Very good attention from the reception and the doctor has a lot of patience with the children, everything was fast, highly recommended …
Absolutely amazing staff! They go above and beyond and have been nothing short of perfect. You rock Dr Roland and Valerie!
While on vacation our daughter had an eye infection, they fit her in on a moment’s notice and took the time to explain what was going on to us. They were phenomenal.
My daughter has been going here for 12 years and I wouldn’t go anywhere else.
Dr. Lopez needs to work on his bedside manner. Rough and insensitive with a 3 month old baby. Wish I would have seen any of the other Ophthalmologists.
We love Dr Roland. She is patient and kind and answers all 799 of my questions when we come in. Well worry the drive to st Pete. We also see her in Odessa.
Dr. Roland has a fantastic manner with kids. They are clearly up to date on technology and do an excellent job with kids vision!
I have yet to see a Dr for my 1 year old son…and they scheduled me an appt for a day they are NOT EVEN OPEN. This is outrageous. We do not live close to this Dr and drove all the way there for nothing. Apparently this is something they do according to previous reviews. This is not acceptable.
We went here 2 times. We had an appointment and the first time we waited an entire hour in the wait room. The dr never called. We had to reschedule. We are here for the rescheduled appointment, and it is the same story. Appt was for 2:10, …
Have had maybe 5 appointments so far, and not once have I waited less than an 45-minutes to an hour from my scheduled time. Soo frustrating. No respect for other people’s time. I have to leave work early to be at my appointment on time, but …
They may be great at what they do, but the wait is unreasonable. I wasn’t told it would take 3 hours. With having small children it’s hard for them to wait so long. Other parents had snacks for their kids so they knew about the long wait. …
So far I been going to Dr Hess for 5years he is really sweet and we never have to wait long to be seen. My son hates any kind of doctor and start to scream as soon as the Dr walks in but the Dr always stays calm and sweet to him.
Dr. Hess is a jerk and doesn’t care that his staff doesn’t help. They don’t answer the phone and you can’t leave a message. We have a billing problem with them. Our sons have been visiting him for years. The last time we went the bill was …
Love the doctors but not a fan of the fact I call to confirm an appointment(since this is one of the only doctors I have ever taken my kids to or seen even myself in general that doesn’t do reminder calls. Which is fine normally but i am …
They never ever answer their phones even on “operating hours” no matter what day of the week you call. Don’t bother leaving messages it’s pointless. I couldn’t imagine the way they treat the kids if they cant even simply answer their phones.
Dr. Elliott is one of the best physicians my children (ages 3 & 5) have ever seen. He is thorough, patient, and great with kids. He takes time to get to know his patients and their families. Having such a great physician-patient …
Dr. Roland is fantastic. After my daughter was misdiagnosed by another doctor, she immediately recognized my daughter had strabismus that was quite severe (I noticed the eye turning, that’s why we went in) and came up with a plan, which …
Dr.Derek Hess is awesome! A little bit over a year ago my now 3 yr old got into a accident and needed immediate care that the Ophthalmologist (Then) stopped caring for due to her insurance. Not only did Dr.Hess squeeze her in with in the …
I’m a med student that was diagnosed with strabismus last year. My ophthalmologist referred me to Dr. Hess, because my prism glasses were not helping to correct my double vision. …
Dr Joshua . Elliot is the best im so happy i found him he changed my life i’ve had strabismus for the last 23 year of my life doctor elliot was the only doctor that finally corrected my eye im so grateful he’s such a kind person
Dr. Rolland (Odessa location) is fabulous with my son. She’s patient, kind and able to do exam in a way to make it enjoyable for a 4-5yo. Odessa office is much closer for us than St. Pete location which is why we chose it. Only downside is it’s not open every day, but we love Dr. Rolland so we just book 6 months in advance.
Dr. Elliot was fantastic! I’ve never seen my son laugh and have a good time (the eye drop portion doesn’t count lol) during an eye exam. He can’t wait to go back and show off his “strong eye!” Lol!!!
They’re very unprofessional 9/10 you won’t get an answer from their phone although it’s their hours. If you do finally get to speak with someone they “take your info down” but they won’t ever call you. I feel like the quality of care in pinellas county sucks.
Dr Hess is an amazing Doctor. His staff aren’t too bright. My daughter was scheduled for an appointment on Sept 5th. Yes, it was labor day but I assumed that if they made the appreciate then they must be open. Well, that was my mistake. …
My son Aiden just had surgery a week ago with Dr.Elliott he was amazing with him in the intial examine since my son is only 5 not the best to keep him still.Dr.Elliott did all kinds of cute techniques to get him focused.Before my son went …
Dr. Hess has been wonderful for our son. He has a great bedside manner and really takes the time to talk to my child. We have been going to this practice for awhile and my son had a successful eye surgery with them 5 years ago. We are so grateful for their care.
Wait time is unacceptable. Waited 3+ hours for our first visit and have not been back, it’s such a shame because it’s one of the only pediatric ophthalmologists on our insurance plan. We actually pay out of pocket somewhere else to NOT have …
Dr. Josh is phenomenal! He’s been seeing our now 10 month old for a few months and he’s great with her. He’s so knowledgeable and really takes the time to answer all questions & make sure you understand everything. We always leave this …
Absolutely fantastic. We took our daughter in to see Dr. Roland today and I just do not have enough good things to say about her. Her bedside manner is wonderful, she took the time to answer all of our questions and never made us feel …
My daughter first started seeing Dr. Lopez when she was just over 1 1/2 years old for strabismus. He relates so well to the kids and gave us all the information straight. We ended up needing surgery and it went perfectly! My daughter recovered well and her eyes are great now! Thank you Dr. Lopez!
My daughter has a turn in her eye when she focuses on things up close and it’s going to be like that for the rest of her life. I’ve taken her to Hess since she was born, she’s now 9. …
How can you run a practice if you never answer the phone? Every experience I’ve had calling the office, I get the same recording with no answer. I have tried multiple times, several days a week during “normal” business hours. Doesn’t matter …
Dr Lopez was rude, belittled me and shrugged off everything I said concerning my sons eye. He told me basically the steps I had taken before coming to see him were a waste of time and ineffective. Questioned the medicine I gave my own son …
I give Dr. Lopez 5 stars. He is great with kids. The last 2 appointments I had brought my daughter to the office didn’t have her in the computer even though both times I was given an appointment card with the date and time which they …
If there was a way to give 0 stars I would. I first brought my child in after her 6month appt for congenital strabismus. Dr Lopez never introduced himself or told me he was dialating the child’s eye (which is not supposed to occur prior to …
Waited here for 2+ hours while multiple other families that got there AFTER US went BEFORE we did. TERRIBLE SERVICE, RUDE STAFF, DO NOT GO IF YOU LOVE YOUR CHILDREN AND VALUE YOUR TIME!!!
If I could give zero stars, I would. After weeks of trying to get a hold of anyone back in March, I finally was able to get an appointment for my daughter….in October. Yes, the wait is THAT long. Ok, fine. I’ll wait. …
My son has seen Dr. Hess at his St. Pete office and Odessa office. I can say without hesitation that both offices have exceeded my expectations. Dr. Hess is the most kind and patient doctor. He gives us his full attention at each …