An acute general hospital is an institution whose primary function is to provide inpatient diagnostic and therapeutic services for a variety of … See more
Who would not consider a trip to the ER as an enormously anxiety inducing event?? I was actually impressed by the caring, respect and overwhelming attention to every detail relayed by the staff thru out my recent visit to the ER @ Heywood … even in this day and age!!
They Have My Sister There,And Treating her Like A Prisoner! She Is 65 YEARS OLD,A cockroach should not be treated like this! They lied to Me About So Much!!! Do Yourself A Favor Don’t Go There! If I Could Give No Stars I Would! The same …
Nightmare experience in ER. NP Margot Wood stapled my knee laceration 20 times without pain medicine. It was such a poor outcome that I ended up at the UMASS wound clinic due to poor wound healing. Do not accept treatment from this person. …
My one star goes to only the Assistant’s, the one nurse on staff rude and not caring…doctor about business only…they need more training on health care!
The lack of care they give most patients is sickening, rude emergency staff, and very unreasonably long waiting periods between seeing a nurse and a doctor. If you are looking to die, come here!!😡 …
It’s dirty environment the staff are horrible they don’t know what there doing just a horrible experience they shouldn’t be up and running with the staff they have. There incompetent. I wouldn’t recommend for anyone to go there ever
Terrible. Sat in the emergency room for 15 hours without speaking with a doctor. Finally left and went to Umass Worcester. I spoke with a doctor and was treated within a hour
Yes the wait was long , but obviously there were more critical cases including a cardiac , the triage nurse told me right away that it was a full night for them and there would be a wait my tests were done pain treated nurses were not warm …
I have a very good experience at this hospital first time visit emergency room and the doctor and nurses treat me very good. I’m so happy with then. Thanks a lot.
I went to heywood the twice in two days for side pain the didnt nothing for me i hate them they nurses are rude what if there was something wrong with me they should. Have keep me now they think i gall stones
i used to work at heywood not only is this new president and all his cronnies ruining the hospital the doctors get anything they want and the way they treat other employees the hospital for the most part treat guests and visitors like …
Heywood hospital has rude nurses and every time i go for medical health why did they take away the coke and people bring stuff in ot is not fair to us because staff can have soda but not us i rather go to Leominster hospital so much better
The Rudest nurses , I mean they flat out insult you. No wonder the suicide rate around here is SO high but go somewhere else if you want to be treated with respect…I’m not kidding!
Horrifying stories about births here. Would not recommend if you are not into the hospital doing whatever it wants to you and your new baby and taking massive action against you if you don’t comply.
Been waiting on results from my heart monitor for TWO weeks now; and I’m left with no answers while the symptoms increase and chest pain worsens; but ya know it’s just my heart,I can live without it 😒 …
This place has always been extremely good to me. No long waits, no sitting in waiting room feeling like your gonna die, they are quick. Highly recommend
I wish I could give this hospital a zero. The doctors here do not listen to their patients and are 100% liable for the death of my unborn daughter and I’m currently in the process of suing them.
Don’t go here or send your loved ones here. I deeply regret it. Bad communication from staff, lack of professionalism and my mom was never the same after leaving this hospital.
The the nurses were super sweet and very patient with their patients but if you ever come at night and the doctor is Chen you might as well walk out now and not waste your time you’ll spend hours upon hours just sitting there waiting for …
My daughter was brought in by ambulance at the end of July and was treated great! Amazing staff, very helpful and knowledgeable. We would definitely use again and recommended to anyone.
Hate Heywood family medicine but love Dr. Fitzgerald. Can’t talk to anyone. Can’t get in no matter what. People that answer the phones are rude and disrespectful. Office manager doesn’t care. I can’t believe they let this office run so poorly. It’s extremely frustrating as a patient.
Interesting reviews. I will wait and see because my mom was just admitted to geri psych today because this hospital was the only one with a bed available. We are keeping close eye on the staff and recommendations for treatment.
If I could give no stars I would. The who heywood system lacks integrity. So disappointing that when you need emergency care you have to drive towns away to get appropriate care.
The surgeon who fixed me up seemed like the only one who actually knew what he was doing. The emergency room was a joke, I had at least 5 broken bones and they said it was only one until I called them out and had another opinion on the images. Don’t waste your time here
Terrible communication! Dr Hook says “we’re putting your puzzle together”..well, when WILL YOUR PIECE OF THE PUZZLE SHOW UP??!! I saw you on 4-15-21, it’s now 5-3-21, I have TRIED calling, you can’t talk with anyone, and left 2 messages. I wouldn’t recommend this office at all.
I have a pinched nerve root in my back. The pain clinic well i’ll tell the whole story, some good and some bad. The steroid injections worked good the first time but only lasted a few months but that was a relief to me because every day in …
The worst emergency room ever!! t. I rather gone to Brigham and Women’s in Boston. At least they treat me with respect I’m never going back there ever ever again . All the nuse is that on the job and the nuse tock a hour to help me.
Great ER at this hospital — better experience here than at UMASS or Med City in Worcester, or MGH in Boston. They stay safely within their capabilities and don’t put patients at risk by trying to do things that shoulod be left for larger, …
Worst emergency room ever if you can wait 15 minutes drive to Leominster. Always only have 1 dr on call this trip will take hours to even be seen to talk to a dr! This is not my first experience it’s happened several times, my family and I learned our lesson.
I didn’t know places like this still existed. I would give it negative stars if the site allowed. Disgraceful, heartbreaking lack of geri psych patient care. Avoid sending any loved one here. In particular there was a horrific “head nurse” …
I have to say that this Hospital is better than the Leominster one. Waiting time is good, the staff and doctors are great. I have been there 3 times. 1 for my mom and the other 2 for the kids. And so far I have nothing bad to say. I hope I never do. God bless.
I recently had hernia surgery at Heywood Hospital, and I was impressed with the competence, professionalism, and friendliness of everyone involved. Dr. Scalfarotto, the staff at Heywood Surgical Services, and the staff of Surgical Day Care were all exceptional.
If I could give a 0 star I would .Who do they think they are .THE NURSES AND DOCTORS.making people cry.There so disrespectful and disgustingly to their patients if you wanna get screamed at and basically be bullied this is your place.This …
This place is terrible I don’t normally do this but I got in at 830pm in so much pain and felt like I was gunna pass out I got in no problem but after that I didn’t see anyone for 5 hours! And I asked for my nurse 3 times begging to see her …
I went to Heywood April 3 @ 11:50pm in extreme labor… the lady in registration was in no rush getting me in… my water broke in the chair and i had to lay down on the floor (gross!!) where i was CROWNING!!.. eventually the lady took me …
Heart doctor calls me at 1:40- tells me potassium is critically low. To go straight to ER! ER doc says I will be admitted! Mind you I checked in right before 2pm. Well midnight rolls around still no bed! Still in ER! I asked if I …
I brought my almost 2 year old son in there to get an object removed from his nose on a Thursday night. It was a large scented bead designed to make rooms smell better. When we went in he was coughing, complaining of a sore throat, and his …
ER Doctor tells us our son is most likely having seizures. We get transferred to UMass only to be told he has 0 signs of seizures and they’re not sure why the doctor would say that. Absolutely awful thing to do to parents.
My father was admitted to geri psych last year because it was the only place available with a bed. If I could give a “0” star I would. It is too upsetting for me to go into all the details but he was neglected and not taken care of with any …
In a recent 11 day stay at Heywood, I experienced the most competent, caring and skilled doctors, nurses and aides I’ve ever had. Everyone I came in contact with was top-notch. My surgery was successful and the follow-thru care amazing. Highly recommend.
I have personally heard them violating HIPA laws, they make fun of their patients openly a lot and they made my dad who is currently bed ridden wet himself because the nurse didn’t believe him nor read his file to know that he need help to …
Horrible hospital. The staff are incredibly disrespectful and rude. I came with my sister because she was going to be induced and the nurses were sitting at their desks on their phones and told us to go away. They looked at and talked to us …
I have a problem with the hiring department. Her name is Maureen. Many times I have applied for a job at the Heywood Hospital, and finally when I was called for an interview That was the end of any correspondence in regards to my career …
I’m surprised by the dichotomy of the reviews for this hospital, from 1 star to 5 stars. Are you all talking about the same hospital? I understand that people will have differing experiences and expectations when entering a medical …
Just dealt w Matthew C, charge nurse at 630am Christmas day. My other nurse left, without answering important questions. Asked for charge nurse and said he was it. I told him about her leaving me hanging. He said he ” really didn’t care.” …
Went to the Er for extreme pain and was told over and over I had a yeast infection. I went three separate times because the pain was so bad. My GP was finally able to see my and told me I had a bacterial infection. I was misdiagnosed 3 …
Unfortunately this hospital does not employ the cream of the crop. They diagnosed my major heart attack as food poisoning and I can still see the ER check in nurse slapping my hand out of my mouth. I will locate her and post her name …
Typically when you go to an emergency room, for a intense pain and pressure in your head, you expect someone to help. Not tell you it’s “just anxiety” and “you need therapy” just saying
Had to go to the ER. The staff was top notch. Was seen in a timely, professional and friendly manner. The Dr that saw me in the ER was great. He covered all bases and was very informative. Will definitely return if I find the need.
All I’m saying is my nephew has been to the doctors multiple times for a “diaper rash” and it’s gotten so bad that he’s bleeding. We have done everything and more to get it better. If I hear that you don’t do anything again I will lose my …
Horrible ER, took my infant for severe constipation and sat around in a near empty room for hours while my daughter screamed in pain. She was not seen by a doctor or even a nurse even though there were about 25 people standing just outside …
It’s been over a year since my sister gave birth at this hospital and I still can’t get over how awful the experience was. The nurses reported my sister to the state saying she was incapable of caring for an infant all because she cried …
I was very disappointed in the after care in the surgical day care. I worked in hospital administration for several years and patient care after recovery was less than caring. When I say recovery it’s not recovery room, nursing staff were …
The staff at Heywood hospital are doing their best to keep everyone safe during this pandemic and because of this they are requiring everyone entering the hospital to wear the three layer disposable surgical masks instead of cloth masks. …
I tried to see my doctor and the security guard cody threatened me with arrest because I wouldnt tell him my doctors name, what specific treatment i was receiving and what medical conditions i suffered from. …
The nurses were great and the Drs were great. My complaint, the beds are horrible. Instead of the fancy TVs they should of spent the money on the beds. I just came home yesterday, I went by ambulance Thursday at 3 in the am The ambulance …
Last night on 10/22 I felt they did a horrible job taking care of me when I started to have breathing problems and other symptoms. I waited for about an 1hr and 30mins until they find me a room then I was quickly treated just by a …
I don’t understand the low rating for Heywood Hospital. My ER visit and admission was 10 star. The doctors, nurses, all support staff including technicians, lab, PT, dietary, and lovely wheelchair lady Mary, were top of the line. As a …
The only reason I give them a start because the security guard was nice enough end advice me to go to another hospital my daughter was in pain while we were on vacation at the great wolf lodge no one came out or even bored to came out to …
Terrible care. Dismissive and rude staff. Attending ED doc was rude and nasty cause he felt I should not have been their with blood pressure problems. What the hell..DO NOT get any care here. Or send anyone you may love. I get better hath advice from my 4 cats. Really Sad.
Help treated me like a drug seeker. Didn’t even examine me threw me to a quack hippie x ray guy that couldn’t see the screen never saw a Dr going for a second opinion.
The emergency room staff need some sort of retraining when it comes to dealing with people. I went in because I was in extreme pain, and it was too late to go to a dentist, and I was treated like some sort of junkie, and the doctor kept …
Absolutely a horrible behavioral staff unit working in the emergency room with young adolescents. Parents should be very concerned to speak to any of them. They are poorly skilled judgemental disgustingly bias individuals who have total …
worst service my boyfriend in the emergency room they left him in the in hall way not put in a room saying they were busy they did the cleanup and put shot in front of people which didnt work they scrub his cut like he had glue on skin …
Auto accident Dec 23, under protest, I was taken to Heywood. Chest scan and released with collapsed lung. Plastic tube to breath into was given to me in order to help my lung inflate and breathe. The attending nurse, who was involved in …
This place should be taken down due to blatant negligence, I had a very close family member pass to the very fact they kept dismissing her symptoms. I wouldn’t even give 1 star makes me sick
I was transported to Heywood from the Athol ER with a broken leg. It was pretty bad and I needed surgery. Was there from Friday night-Monday. Fantastic hospital! Unfortunately I’ve stayed at quite a few. The rooms are big and I love that …
Why is this hospital so terrible? Who allows the rude and inattentive culture to continue? Its ridiculous. I recently went to the emergency room and was treated poorly, was out right disrespected by the ER nursing staff AND misdiagnosed. I …
Today I had some procedures done at Surgical Daycare. I just want to say the staff was awesome and very compassionate. It was with Dr.Ancowitz and his assistants in the am on Monday August 30th. So again thank you for being so caring and compassionate.
Never going there when I have a kidney stone doc looked rite at my face and said no stone 2days later went to a new er. Sir you do still have a stone. Same scan both docs looked at. Worst pain of my life.
I went to the ER here with a dislocated shoulder. Was brought back immediately and every staff member I interacted with was very pleasant. Nurses and X-ray tech were all thoughtful and nice. Dr. Greenbaum did an awesome job talking me …
Editing to say that after watching a maskless Domino’s worker deliver food to the ER desk and hospital employees hugging (obviously they’re very worried about Covid 🙄) the nurse manager did come to inform the ER reception and security that …
My mother recently had an appointment with Dr. Kavala and a subsequent procedure at the Day Surgery Center. Everyone involved in her care could not have been more professional and caring. Many thanks to the registration person, the medical …
I was Treated extremely unprofessional in mammography . The manager blamed it on the stress of Covid for her actions towards me. We are all a little off due to Covid but She was very rude, mean and shouldn’t be working with public . I was …
I gave birth at this hospital and it was a horrible experience. I can’t say all of the nurses where awful because a couple of them were actually great, but they were exceptions in my experience. The nurse that was with me during my active …
I have gone to this hospital 3 times waited 30-45 mins to be called and taken to room then another 30-45 mins more to be seen by doctor or nurse never seen any bad attitudes from either one till the last nurse I saw she acted like if I was …
Could have been a more positive experience. When my wife went into labor, we were put into a room that was once used for covid 19 patients. The window had to be open at all times. It was twelve hours of being cold on one side of the room …
At this point call everyone you can to report them, don’t bother with their patient advocate who exists to turn bury your complaints. Kicking patients who are having heart issues, Patients who are still bleeding onto the street is what some 3rd world dictatorship promotes. You should be ashamed to behave like such egotistical monsters.
Doctors, NPs and other staff acting like rapid weight loss is something to strive for and not dangerous is not ok. Stop brushing off patients concerns!
I don’t normally review places but I feel I HAVE to because the nurses in the maternity need to be recognized for how amazing they are. I gave birth to my daughter 3 weeks ago tomorrow, and I had a rough labor and an extended stay. The …
My fiancé was there for Covid and was on bipap, when you are on that you are supposed to be NPO but they took it off her to eat and she went into a cardiac arrest and needed to be put on a vent and put into a coma. They didn’t listen to me …
Nurse Diane(older one) in Dr. Katherine Fitzgerald office is straight RUDE. Every time I call & my bad luck that she’s the one who calls me back with nasty attitude. It’s been like that few years by now not once or 3times. Find a better job with good manners Diane, I don’t think you’re enjoying working with patients. Good luck!
I was a patient here during my pregnancy up until about 36 or 37 weeks. I ended up switching to Emerson Hospital in Concord, and had such a better experience. at heywood, They took no time to listen to my concerns. I’ll ask my doctor about …
Got blood work done , hate coming here , had to change pain management drs , .. Dr kalava is probably one of the worse drs , spent 16 months under his care , he’s judgemental , kept telling him for months about my Paget’s disease , which …
I was put on in room 208. That nurses and Cna and aides are amazing. My nurse Jess was amazing! compassionate and went out oh heresy for me,the nurseSydney has great energy and made sure I had every thing I needed
My family received Excellent care at Heywood Hospital. The check in was easy and quick. My Mom saw three different Dr’s during her ER visit and all of them were superb. Her nurse went above and beyond for her. I would definitely go to this ER again. They have an excellent team.
Er room review, some bad expereinces in the emergency room, always diagnosed the same thing no no tests done and discharged in pain. I went for a toothache that had me in 9/10 pain and wasn’t given anything to stop the pain, cant get …
My mother hadn’t had anything to eat or drink in 2 days and was experiencing constant nausea. They sent her home in 3 hours with no improvement. As the nurse was helping her into the car she said “I know you are in a hurry to get home.” …
I do not recommend this place for treatment. When I went to the ER, there was minimal communication. Barely anything was being explained as to why they were doing test x,y, and z, and I had to ask a variety of questions. The nurse blamed me …
You can tell they don’t staff this place enough and that’s sad. The nurse serving food to patients also has to stop what she is doing to help my sick dad to the bathroom mid task because no one else is there. These people work hard and have …
There is no doubt that the doctors, nurses and support staff are great people. I hate needles and the worked tirelessly to help me overcome that. But man, all I needed was a boil drained. It ended up being a 2 day stay with a 3rd and 4th …
My 85 year old father came in to Heywood Hospital’s Geriatric Psychiatric Ward after being diagnosed with depression. He was sent to this hospital one hour away from where he lives and from the hospital that initially made this diagnosis. …
Both my husband & I came here within 24 hrs of each other, due to Covid complications. While he had to wait a bit to be admitted, I was in within 3.5 hrs, diagnosed with pneumonia. For me, I was seen/treated in a reasonable amount of time, …
Ridiculously rude staff, most are completely lacking in bed side manner and could care less about the patients it seems.
Get your act together heywood, before somebody dies from your idiocy and apathy.
The hospital personnel have the worst case of narcissistic and sociopathic attitudes ever imaginable and that’s definitely not acceptable also medical gaslighting disability patients again that’s not acceptable in a healthcare facility whatsoever
Spent 2 1/2 hours in the er waiting room. Doctor’s and nurses are rude. Would not go back after witnessing a doctor threatening to call the police on an elderly woman who was sick of waiting..
Worst place to get emergency care. Unprofessional, no respect for hippa laws when being registered in the covid waiting area. Front desk receptionist told the waiting patients to “have fun” while waiting. Not the first time either but will be the last.
Spent three days at Heywood Hospital. DON’T EVER VOLUNTARILY GO HERE. One night I didn’t get my blood pressure medication. The doctor delivered news of my condition to my sister first who then had to give me the diagnoses. While she is a …
I’ve had a few good experiences but mostly so so. Last one I had a stomach bug and they wanted to run a ton of non related tests on me. After I declined, within an hour the nurse came in, pulled out the iv pretty rough cause I was bruised, …
Unethical billing practices. Beware of utterly incompetent billing department. They will try to defraud you. Repeatedly. This hospital needs to be shut down or sold off to a competent organization.
Son who is Afghanistan Veteran arrived at ER with his fully accredited service dog. ER physician, YELLING AND USING PROFANITY demanded that the dog get ‘out of his ER’ and ended up booting son and dog out of ER without being examined. Son and dog were forced to walk 2 miles home alone at night on damaged ankles.
They did not properly bill my insurance. Then did not get in contact with me after they billed the wrong insurance and just immediately sent my bill to collections. AVOID this hospital. The service is trash and they cannot properly figure …
went in for extreme back pain I had been enduring for 5 days straight. i’m not sure what my nurses name was but he kept saying my doctor in the ER was Kyle. after dismissing my back pain, which wasn’t exaggerated seeing as I walked in the …
Had to have a surgery and had to stay in the hospital for 5 days. I was on the 2nd floor room 201 and I had the most amazing RN name Carol. Let me tell you Carol knows exactly how to treat a sick patient. Carol was …
Accompanied my spouse who had severe abdominal pain to the ER at Heywood Hospital on a quiet Wednesday night. There were 2 people waiting before us who were seen within 1.5 hour. We waited 3 hours to get beyond the waiting room. 3 hours. …
My Sister Debbie is 61 years old and has had mental health issues for many years, she has been to a few different hospitals for her mental illness, and this last time she was sent to Haywood , all I can say is in less than 4 weeks she came …
Who would not consider a trip to the ER as an enormously anxiety inducing event?? I was actually impressed by the caring, respect and overwhelming attention to every detail relayed by the staff thru out my recent visit to the ER @ Heywood … even in this day and age!!
They Have My Sister There,And Treating her Like A Prisoner! She Is 65 YEARS OLD,A cockroach should not be treated like this! They lied to Me About So Much!!! Do Yourself A Favor Don’t Go There! If I Could Give No Stars I Would! The same …
Nightmare experience in ER. NP Margot Wood stapled my knee laceration 20 times without pain medicine. It was such a poor outcome that I ended up at the UMASS wound clinic due to poor wound healing. Do not accept treatment from this person. …
good & bad
Very friendly
Love heywood!!
Great hospital!
Horrible
Better second time going. Makes changes to what’s wrong.
Go to Fitchburg or Leominster hospital dont waste your time
ALWAYS A GREAT EXPERIENCE .. ALWAYS GREAT CARE , VERY PROFESSIONAL, MY CHOICE OVER LEOMINSTER ANY DAY 🙂
Real is a crime how bad this hospital is
the worst hospital ever bad nursing bad doctors !
Would give them no stars if it was a option
I’ve been waiting for 11 hours.
Caring and competent ER staff, appreciate that the ER Doc SAT down and discussed the situation and options with us.
The ER is really bad the nurse and the doctors never find nothing in my daughters and us every time they discharge us
My one star goes to only the Assistant’s, the one nurse on staff rude and not caring…doctor about business only…they need more training on health care!
I loved the nurses and other staff on Watkins 2!
Always the worst time at the e.r. here. Just terrible, ive called the complaint line and they did nothing
Heywood hospital sucks. The wait is too long. The doctors don’t even treat you right. I went in for back pain and they gave me allergy medicine.
I was so nervous, but everyone was so amazing. I can not say enough about how great my experience was!!!
The operators are very rude they give you the wrong extension then they laugh at you when you call back ty
Worst hospital I’ve ever been to
The lack of care they give most patients is sickening, rude emergency staff, and very unreasonably long waiting periods between seeing a nurse and a doctor. If you are looking to die, come here!!😡 …
Misdiagnosed my family members pregnancy condition which lead to a full term stillbirth that did not have to happen. STAY AWAY!!!!!!!!!
Love this hospital they go out of the way to make you feel welcome. My friend Kim Redmand worked there and she loved her Co employees.
It’s dirty environment the staff are horrible they don’t know what there doing just a horrible experience they shouldn’t be up and running with the staff they have. There incompetent. I wouldn’t recommend for anyone to go there ever
Liars!
Terrible. Sat in the emergency room for 15 hours without speaking with a doctor. Finally left and went to Umass Worcester. I spoke with a doctor and was treated within a hour
Yes the wait was long , but obviously there were more critical cases including a cardiac , the triage nurse told me right away that it was a full night for them and there would be a wait my tests were done pain treated nurses were not warm …
I have a very good experience at this hospital first time visit emergency room and the doctor and nurses treat me very good. I’m so happy with then. Thanks a lot.
I went to heywood the twice in two days for side pain the didnt nothing for me i hate them they nurses are rude what if there was something wrong with me they should. Have keep me now they think i gall stones
i used to work at heywood not only is this new president and all his cronnies ruining the hospital the doctors get anything they want and the way they treat other employees the hospital for the most part treat guests and visitors like …
Heywood hospital has rude nurses and every time i go for medical health why did they take away the coke and people bring stuff in ot is not fair to us because staff can have soda but not us i rather go to Leominster hospital so much better
The Rudest nurses , I mean they flat out insult you. No wonder the suicide rate around here is SO high but go somewhere else if you want to be treated with respect…I’m not kidding!
Horrifying stories about births here. Would not recommend if you are not into the hospital doing whatever it wants to you and your new baby and taking massive action against you if you don’t comply.
Been waiting on results from my heart monitor for TWO weeks now; and I’m left with no answers while the symptoms increase and chest pain worsens; but ya know it’s just my heart,I can live without it 😒 …
I was here as an outpatient to get some lab work done. Everything was excellent (well organized, fast checking, no wait time, etc.).
This place has always been extremely good to me. No long waits, no sitting in waiting room feeling like your gonna die, they are quick. Highly recommend
I wish I could give this hospital a zero. The doctors here do not listen to their patients and are 100% liable for the death of my unborn daughter and I’m currently in the process of suing them.
If it was possible to give a lower rating I would
Don’t go here or send your loved ones here. I deeply regret it. Bad communication from staff, lack of professionalism and my mom was never the same after leaving this hospital.
The the nurses were super sweet and very patient with their patients but if you ever come at night and the doctor is Chen you might as well walk out now and not waste your time you’ll spend hours upon hours just sitting there waiting for …
Just like every hospital you have your superstars and those who should be terminated immediately. …
It’s that bad. All the time. From the front desk to the ER.
In general if you are not going to die soon but you are worried you need professional care, go to Leominster. Just skip it. …
My daughter was brought in by ambulance at the end of July and was treated great! Amazing staff, very helpful and knowledgeable. We would definitely use again and recommended to anyone.
Hate Heywood family medicine but love Dr. Fitzgerald. Can’t talk to anyone. Can’t get in no matter what. People that answer the phones are rude and disrespectful. Office manager doesn’t care. I can’t believe they let this office run so poorly. It’s extremely frustrating as a patient.
Interesting reviews. I will wait and see because my mom was just admitted to geri psych today because this hospital was the only one with a bed available. We are keeping close eye on the staff and recommendations for treatment.
If I could give no stars I would. The who heywood system lacks integrity. So disappointing that when you need emergency care you have to drive towns away to get appropriate care.
I recently had day surgery and everyone was wonderful to me. All departments took excellent care of me. Thank you 😊 …
The surgeon who fixed me up seemed like the only one who actually knew what he was doing. The emergency room was a joke, I had at least 5 broken bones and they said it was only one until I called them out and had another opinion on the images. Don’t waste your time here
Terrible communication! Dr Hook says “we’re putting your puzzle together”..well, when WILL YOUR PIECE OF THE PUZZLE SHOW UP??!! I saw you on 4-15-21, it’s now 5-3-21, I have TRIED calling, you can’t talk with anyone, and left 2 messages. I wouldn’t recommend this office at all.
I have a pinched nerve root in my back. The pain clinic well i’ll tell the whole story, some good and some bad. The steroid injections worked good the first time but only lasted a few months but that was a relief to me because every day in …
The worst emergency room ever!! t. I rather gone to Brigham and Women’s in Boston. At least they treat me with respect I’m never going back there ever ever again . All the nuse is that on the job and the nuse tock a hour to help me.
Great ER at this hospital — better experience here than at UMASS or Med City in Worcester, or MGH in Boston. They stay safely within their capabilities and don’t put patients at risk by trying to do things that shoulod be left for larger, …
Worst emergency room ever if you can wait 15 minutes drive to Leominster. Always only have 1 dr on call this trip will take hours to even be seen to talk to a dr! This is not my first experience it’s happened several times, my family and I learned our lesson.
Couple of months ago I landed in Gardner from Athol.
Athol staff took my orders and male nurse enforced them and took care of me. …
I didn’t know places like this still existed. I would give it negative stars if the site allowed. Disgraceful, heartbreaking lack of geri psych patient care. Avoid sending any loved one here. In particular there was a horrific “head nurse” …
I have to say that this Hospital is better than the Leominster one. Waiting time is good, the staff and doctors are great. I have been there 3 times. 1 for my mom and the other 2 for the kids. And so far I have nothing bad to say. I hope I never do. God bless.
I recently had hernia surgery at Heywood Hospital, and I was impressed with the competence, professionalism, and friendliness of everyone involved. Dr. Scalfarotto, the staff at Heywood Surgical Services, and the staff of Surgical Day Care were all exceptional.
If I could give a 0 star I would .Who do they think they are .THE NURSES AND DOCTORS.making people cry.There so disrespectful and disgustingly to their patients if you wanna get screamed at and basically be bullied this is your place.This …
This place is terrible I don’t normally do this but I got in at 830pm in so much pain and felt like I was gunna pass out I got in no problem but after that I didn’t see anyone for 5 hours! And I asked for my nurse 3 times begging to see her …
I went to Heywood April 3 @ 11:50pm in extreme labor… the lady in registration was in no rush getting me in… my water broke in the chair and i had to lay down on the floor (gross!!) where i was CROWNING!!.. eventually the lady took me …
Heart doctor calls me at 1:40- tells me potassium is critically low. To go straight to ER! ER doc says I will be admitted! Mind you I checked in right before 2pm. Well midnight rolls around still no bed! Still in ER! I asked if I …
I brought my almost 2 year old son in there to get an object removed from his nose on a Thursday night. It was a large scented bead designed to make rooms smell better. When we went in he was coughing, complaining of a sore throat, and his …
ER Doctor tells us our son is most likely having seizures. We get transferred to UMass only to be told he has 0 signs of seizures and they’re not sure why the doctor would say that. Absolutely awful thing to do to parents.
My father was admitted to geri psych last year because it was the only place available with a bed. If I could give a “0” star I would. It is too upsetting for me to go into all the details but he was neglected and not taken care of with any …
In a recent 11 day stay at Heywood, I experienced the most competent, caring and skilled doctors, nurses and aides I’ve ever had. Everyone I came in contact with was top-notch. My surgery was successful and the follow-thru care amazing. Highly recommend.
I have personally heard them violating HIPA laws, they make fun of their patients openly a lot and they made my dad who is currently bed ridden wet himself because the nurse didn’t believe him nor read his file to know that he need help to …
Horrible hospital. The staff are incredibly disrespectful and rude. I came with my sister because she was going to be induced and the nurses were sitting at their desks on their phones and told us to go away. They looked at and talked to us …
I have a problem with the hiring department. Her name is Maureen. Many times I have applied for a job at the Heywood Hospital, and finally when I was called for an interview That was the end of any correspondence in regards to my career …
No Longer a “FAN” !!!
I still find the doctors and staff to be mostly friendly, helpful and competent, …
I’m surprised by the dichotomy of the reviews for this hospital, from 1 star to 5 stars. Are you all talking about the same hospital? I understand that people will have differing experiences and expectations when entering a medical …
Just dealt w Matthew C, charge nurse at 630am Christmas day. My other nurse left, without answering important questions. Asked for charge nurse and said he was it. I told him about her leaving me hanging. He said he ” really didn’t care.” …
Went to the Er for extreme pain and was told over and over I had a yeast infection. I went three separate times because the pain was so bad. My GP was finally able to see my and told me I had a bacterial infection. I was misdiagnosed 3 …
Unfortunately this hospital does not employ the cream of the crop. They diagnosed my major heart attack as food poisoning and I can still see the ER check in nurse slapping my hand out of my mouth. I will locate her and post her name …
Typically when you go to an emergency room, for a intense pain and pressure in your head, you expect someone to help. Not tell you it’s “just anxiety” and “you need therapy” just saying
Had to go to the ER. The staff was top notch. Was seen in a timely, professional and friendly manner. The Dr that saw me in the ER was great. He covered all bases and was very informative. Will definitely return if I find the need.
All I’m saying is my nephew has been to the doctors multiple times for a “diaper rash” and it’s gotten so bad that he’s bleeding. We have done everything and more to get it better. If I hear that you don’t do anything again I will lose my …
Horrible ER, took my infant for severe constipation and sat around in a near empty room for hours while my daughter screamed in pain. She was not seen by a doctor or even a nurse even though there were about 25 people standing just outside …
It’s been over a year since my sister gave birth at this hospital and I still can’t get over how awful the experience was. The nurses reported my sister to the state saying she was incapable of caring for an infant all because she cried …
I was very disappointed in the after care in the surgical day care. I worked in hospital administration for several years and patient care after recovery was less than caring. When I say recovery it’s not recovery room, nursing staff were …
The staff at Heywood hospital are doing their best to keep everyone safe during this pandemic and because of this they are requiring everyone entering the hospital to wear the three layer disposable surgical masks instead of cloth masks. …
I tried to see my doctor and the security guard cody threatened me with arrest because I wouldnt tell him my doctors name, what specific treatment i was receiving and what medical conditions i suffered from. …
The nurses were great and the Drs were great. My complaint, the beds are horrible. Instead of the fancy TVs they should of spent the money on the beds. I just came home yesterday, I went by ambulance Thursday at 3 in the am The ambulance …
Last night on 10/22 I felt they did a horrible job taking care of me when I started to have breathing problems and other symptoms. I waited for about an 1hr and 30mins until they find me a room then I was quickly treated just by a …
I don’t understand the low rating for Heywood Hospital. My ER visit and admission was 10 star. The doctors, nurses, all support staff including technicians, lab, PT, dietary, and lovely wheelchair lady Mary, were top of the line. As a …
The only reason I give them a start because the security guard was nice enough end advice me to go to another hospital my daughter was in pain while we were on vacation at the great wolf lodge no one came out or even bored to came out to …
Terrible care. Dismissive and rude staff. Attending ED doc was rude and nasty cause he felt I should not have been their with blood pressure problems. What the hell..DO NOT get any care here. Or send anyone you may love. I get better hath advice from my 4 cats. Really Sad.
Help treated me like a drug seeker. Didn’t even examine me threw me to a quack hippie x ray guy that couldn’t see the screen never saw a Dr going for a second opinion.
The emergency room staff need some sort of retraining when it comes to dealing with people. I went in because I was in extreme pain, and it was too late to go to a dentist, and I was treated like some sort of junkie, and the doctor kept …
Absolutely a horrible behavioral staff unit working in the emergency room with young adolescents. Parents should be very concerned to speak to any of them. They are poorly skilled judgemental disgustingly bias individuals who have total …
Billing errors for free VA contracted C&P exams.
If you are a veteran sent here by QTC or any other VA contracted company for a …
worst service my boyfriend in the emergency room they left him in the in hall way not put in a room saying they were busy they did the cleanup and put shot in front of people which didnt work they scrub his cut like he had glue on skin …
Auto accident Dec 23, under protest, I was taken to Heywood. Chest scan and released with collapsed lung. Plastic tube to breath into was given to me in order to help my lung inflate and breathe. The attending nurse, who was involved in …
This place should be taken down due to blatant negligence, I had a very close family member pass to the very fact they kept dismissing her symptoms. I wouldn’t even give 1 star makes me sick
I was transported to Heywood from the Athol ER with a broken leg. It was pretty bad and I needed surgery. Was there from Friday night-Monday. Fantastic hospital! Unfortunately I’ve stayed at quite a few. The rooms are big and I love that …
Why is this hospital so terrible? Who allows the rude and inattentive culture to continue? Its ridiculous. I recently went to the emergency room and was treated poorly, was out right disrespected by the ER nursing staff AND misdiagnosed. I …
Today I had some procedures done at Surgical Daycare. I just want to say the staff was awesome and very compassionate. It was with Dr.Ancowitz and his assistants in the am on Monday August 30th. So again thank you for being so caring and compassionate.
Never going there when I have a kidney stone doc looked rite at my face and said no stone 2days later went to a new er. Sir you do still have a stone. Same scan both docs looked at. Worst pain of my life.
I went to the ER here with a dislocated shoulder. Was brought back immediately and every staff member I interacted with was very pleasant. Nurses and X-ray tech were all thoughtful and nice. Dr. Greenbaum did an awesome job talking me …
Editing to say that after watching a maskless Domino’s worker deliver food to the ER desk and hospital employees hugging (obviously they’re very worried about Covid 🙄) the nurse manager did come to inform the ER reception and security that …
My mother recently had an appointment with Dr. Kavala and a subsequent procedure at the Day Surgery Center. Everyone involved in her care could not have been more professional and caring. Many thanks to the registration person, the medical …
I was Treated extremely unprofessional in mammography . The manager blamed it on the stress of Covid for her actions towards me. We are all a little off due to Covid but She was very rude, mean and shouldn’t be working with public . I was …
I gave birth at this hospital and it was a horrible experience. I can’t say all of the nurses where awful because a couple of them were actually great, but they were exceptions in my experience. The nurse that was with me during my active …
I have gone to this hospital 3 times waited 30-45 mins to be called and taken to room then another 30-45 mins more to be seen by doctor or nurse never seen any bad attitudes from either one till the last nurse I saw she acted like if I was …
Could have been a more positive experience. When my wife went into labor, we were put into a room that was once used for covid 19 patients. The window had to be open at all times. It was twelve hours of being cold on one side of the room …
At this point call everyone you can to report them, don’t bother with their patient advocate who exists to turn bury your complaints. Kicking patients who are having heart issues, Patients who are still bleeding onto the street is what some 3rd world dictatorship promotes. You should be ashamed to behave like such egotistical monsters.
Doctors, NPs and other staff acting like rapid weight loss is something to strive for and not dangerous is not ok. Stop brushing off patients concerns!
I don’t normally review places but I feel I HAVE to because the nurses in the maternity need to be recognized for how amazing they are. I gave birth to my daughter 3 weeks ago tomorrow, and I had a rough labor and an extended stay. The …
My fiancé was there for Covid and was on bipap, when you are on that you are supposed to be NPO but they took it off her to eat and she went into a cardiac arrest and needed to be put on a vent and put into a coma. They didn’t listen to me …
Nurse Diane(older one) in Dr. Katherine Fitzgerald office is straight RUDE. Every time I call & my bad luck that she’s the one who calls me back with nasty attitude. It’s been like that few years by now not once or 3times. Find a better job with good manners Diane, I don’t think you’re enjoying working with patients. Good luck!
I was a patient here during my pregnancy up until about 36 or 37 weeks. I ended up switching to Emerson Hospital in Concord, and had such a better experience. at heywood, They took no time to listen to my concerns. I’ll ask my doctor about …
Got blood work done , hate coming here , had to change pain management drs , .. Dr kalava is probably one of the worse drs , spent 16 months under his care , he’s judgemental , kept telling him for months about my Paget’s disease , which …
I was put on in room 208. That nurses and Cna and aides are amazing. My nurse Jess was amazing! compassionate and went out oh heresy for me,the nurseSydney has great energy and made sure I had every thing I needed
My family received Excellent care at Heywood Hospital. The check in was easy and quick. My Mom saw three different Dr’s during her ER visit and all of them were superb. Her nurse went above and beyond for her. I would definitely go to this ER again. They have an excellent team.
Er room review, some bad expereinces in the emergency room, always diagnosed the same thing no no tests done and discharged in pain. I went for a toothache that had me in 9/10 pain and wasn’t given anything to stop the pain, cant get …
My mother hadn’t had anything to eat or drink in 2 days and was experiencing constant nausea. They sent her home in 3 hours with no improvement. As the nurse was helping her into the car she said “I know you are in a hurry to get home.” …
I do not recommend this place for treatment. When I went to the ER, there was minimal communication. Barely anything was being explained as to why they were doing test x,y, and z, and I had to ask a variety of questions. The nurse blamed me …
Im struggling to give them even one star
Ive been here twice for psychiatric reasons, and. Multiple for physical. Not one …
You can tell they don’t staff this place enough and that’s sad. The nurse serving food to patients also has to stop what she is doing to help my sick dad to the bathroom mid task because no one else is there. These people work hard and have …
There is no doubt that the doctors, nurses and support staff are great people. I hate needles and the worked tirelessly to help me overcome that. But man, all I needed was a boil drained. It ended up being a 2 day stay with a 3rd and 4th …
My 85 year old father came in to Heywood Hospital’s Geriatric Psychiatric Ward after being diagnosed with depression. He was sent to this hospital one hour away from where he lives and from the hospital that initially made this diagnosis. …
Both my husband & I came here within 24 hrs of each other, due to Covid complications. While he had to wait a bit to be admitted, I was in within 3.5 hrs, diagnosed with pneumonia. For me, I was seen/treated in a reasonable amount of time, …
Ridiculously rude staff, most are completely lacking in bed side manner and could care less about the patients it seems.
Get your act together heywood, before somebody dies from your idiocy and apathy.
The hospital personnel have the worst case of narcissistic and sociopathic attitudes ever imaginable and that’s definitely not acceptable also medical gaslighting disability patients again that’s not acceptable in a healthcare facility whatsoever
Spent 2 1/2 hours in the er waiting room. Doctor’s and nurses are rude. Would not go back after witnessing a doctor threatening to call the police on an elderly woman who was sick of waiting..
Worst place to get emergency care. Unprofessional, no respect for hippa laws when being registered in the covid waiting area. Front desk receptionist told the waiting patients to “have fun” while waiting. Not the first time either but will be the last.
Spent three days at Heywood Hospital. DON’T EVER VOLUNTARILY GO HERE. One night I didn’t get my blood pressure medication. The doctor delivered news of my condition to my sister first who then had to give me the diagnoses. While she is a …
I’ve had a few good experiences but mostly so so. Last one I had a stomach bug and they wanted to run a ton of non related tests on me. After I declined, within an hour the nurse came in, pulled out the iv pretty rough cause I was bruised, …
Unethical billing practices. Beware of utterly incompetent billing department. They will try to defraud you. Repeatedly. This hospital needs to be shut down or sold off to a competent organization.
Son who is Afghanistan Veteran arrived at ER with his fully accredited service dog. ER physician, YELLING AND USING PROFANITY demanded that the dog get ‘out of his ER’ and ended up booting son and dog out of ER without being examined. Son and dog were forced to walk 2 miles home alone at night on damaged ankles.
They did not properly bill my insurance. Then did not get in contact with me after they billed the wrong insurance and just immediately sent my bill to collections. AVOID this hospital. The service is trash and they cannot properly figure …
went in for extreme back pain I had been enduring for 5 days straight. i’m not sure what my nurses name was but he kept saying my doctor in the ER was Kyle. after dismissing my back pain, which wasn’t exaggerated seeing as I walked in the …
Had to have a surgery and had to stay in the hospital for 5 days. I was on the 2nd floor room 201 and I had the most amazing RN name Carol. Let me tell you Carol knows exactly how to treat a sick patient. Carol was …
Accompanied my spouse who had severe abdominal pain to the ER at Heywood Hospital on a quiet Wednesday night. There were 2 people waiting before us who were seen within 1.5 hour. We waited 3 hours to get beyond the waiting room. 3 hours. …
My Sister Debbie is 61 years old and has had mental health issues for many years, she has been to a few different hospitals for her mental illness, and this last time she was sent to Haywood , all I can say is in less than 4 weeks she came …