Worst property management company every apparently yesterday someone climbed on my balcony to do some maintenance with out any notifications or anything. Bad enough they didn’t notify anyone of any work they moved everything around on my …
This company decided to pave the parking lots the last weekend of the month, with a few days notice. All cars had to be parked on a busy side street or small community park parking lot. I called the office 4 separate times and when someone …
We have worked as a vendor side by side with Hillcrest Property Management for years now. They are excellent with communication, and we enjoy working for several managers in particular- who are always friendly and positive. We see that they …
This place is the most incompetent management company I’ve ever seen. They are inaccessible, they are lazy and they are inept. You can’t contact anyone at the office. You can’t go into the office. You can’t get anyone on the phone. It’s …
I desperately wish I would have read the reviews on this place before I bought a condo here. They have totally ruined my first time homeowner experience. …
This is unquestionably the most poorly managed HOA i’ve ever been involved with. They don’t answer the phone, they don’t respond to emails, they don’t return messages. It’s amazing that we’re paying such high monthly fees for such poor …
4 STARS is for the lovely lady, Robin, that helped me today. The lack of 1 star is because I have had difficulty in the past obtaining any sort of information from Hillcrest, but Robin has been a saint for help and I will be asking to speak …
This management company is awful. We pay over $300 a month for almost no amenities. They don’t update their website with proper meeting minutes, current rules and regulations, etc even if they were never provided. Instead of having …
Worst property management company in all of Illinois. Big time scammers.They’re only there to collect our money. We pay for their high fees for nothing in return. They don’t return phone calls or emails. Even if it’s an emergency. Nothing …
Hillcrest management is probably one of the most poorly operated companies I have ever come across. They manage our building where we have a unit at the Gallery of Park Ridge. Every time we have had to deal with them and other tenants we …
Have worked with several managing agents in past years, difficult to contact and get return replyes (I was on the board). Poor response to owners concerns.
Since this review a few weeks ago we have yet another managing agent. There …
Hillcrest has been very unresponsive and unhelpful. Our condo association decided to hire another company but Hillcrest has been terrible to work with through the transition process. They continued to be next to impossible to reach and …
Bad experience, stay away. Never had any issues with previous property management company. And having problems with Hillcrest since day 1. Whoever sign the contract with them should check the reviews first and think twice before dealing with them
The Hillcrest Property management company will only be actively looking for new employment fairly soon. My friend lived
In the Lombard location on Highland. We have started to take action. My …
Unquestionably the worst property management company we have ever come across and we own a few rental properties in Illinois. Snow plowing is almost non-existent. Very high payments-for poor return. Untrained staff with no real way to …
The management is worse, no matter how much you complain about anything they will not do anything to fix it. Won’t give you ETA, ticket number or resolution. Ongoing bugs Issue and rain water damages.
The ladies in the closing department are fantastic! We needed an updated paid assessment letter for a recent closing. There was a minor error in the buyer forms, which Jenny helped us correct. We ended up getting the updated PAL within a …
In the property management business, you get to hear all the compaints from concerned home owners. It’s just one of the things they do. Rarely do you hear the good things happening around us from homeowners but there are many. My experience …
This is a message for Robin and her superior. The lack of professionalism this woman has is appalling. Absolutely no class. Called about a leakage that this property management has neglected to fix for a long time, causing us to pay out of …
I’m a Realtor in the area and have had two transactions in the building in the last few months. On NUMEROUS occasions I’ve reached out to Lindsay Diaferia to inquire about parking passes, garage door openers, rules and regulations relating …
I have been living in this place for 16 yrs but having lot of issues for the last couple of years. I have emailed several times regarding wrong parking and broken fence. Trespassing has created nuisance to us but no response.kindly look …
This 5 stars is for Valeria Kast as she has been the person to quickly resolve issues that we had. 2 months ago I purchased an apartment in Aurora and on two different ocasions when I tried to commicate with the office for help, they did …
horrible management ! no one answers the calls or replies to you emails/messages. they need to get a new management or new and more responsible employees
WORST EVER COMPANY!!!! NEVER RETURNS VOICE MESSAGES OR EMAILS; DOESN’T PROCESS CHECKS/DRAFTS FOR OVER A YEAR’S TIME. YOUR ARE A BIG “ZERO” HPM. THE GOVERNMENT SHOULD SHUT YOU DOWN!!!
Heaven forbid you have any kind of urgent issue where you need them to answer or respond. In our instance the issue was a plumbing issue that was flooding our entire kitchen. We NEVER HEARD BACK from them about it. …
I just want to express my sincere thanks to the manager of Bay Colony 1 in Des Plaines. Mr. Bennett has been our property manager for the past I think 3 years. I have never seen a more professional manager than he. This last snow fall we …
Absolutely the worst. I’ve been trying to get a hold of him this whole month to resolve an issue about payment for the assessment. Never received any correspondence from them which is typical this is not the first time that I have not …
I have dealt with property management businesses for a rental property from many years and it has typically been an unpleasant experience. However, I recently dealt with Heather Strauts at Hillcrest and she was pleasant and very helpful …
LINDA DOES NOT KNOW WHERE AND WHAT SHE IS DOING she needs to be taken off her post and the whole staff under her too. These people will never help you out except they will start pointing fingers at customers who have lived in their complexes for longer than they have been working. I would absolutely not suggest this to anyone.
Agree with what everyone is stating. I never leave reviews, but I am fed up beyond belief. It’s been weeks. I’ve called 26 times! I’ve left voicemails and sent emails. 3 times someone answered, and instead of helping, they transfer you. I …
After having several of the problems many others had and listed them on their reviews, of course they should clean house. That’s not good enough. For an owner or supposed owner if he/she read those reviews heads should roll. It wasn’t one …
Anna is amazing!! She’s professional, returns phone calls in a timely manner, listens to property concerns and expeditiously addresses the matter and follows up with action plan. OUTSTANDING!! Please keep up the great work!!
Worst possible management company out there!
Very little is done to our property and they keep raising rates every year. No one answers the phone they don’t return your calls still don’t have 2023 association fees and it’s January 20. nowI get to pay two months in a row back to back?!
Have been trying to get ahold of someone for 2 weeks, after leaving several voice messages, I have yet to hear from anyone. No one ever picks up the phone during business hours. …
Worst association company more than year I have lick from roof they don’t even wanna talk about I went to office and they saying I’m rude they don’t feel safe while I’m there lol and on top they wanna call police on me they promise somebody will come but nobody coming what kind associated is this worst company ever they don’t do nothing
The worst property management ever! Do not move to Nantucket unless you want to be harassed, stalked and ticketed for every little thing by treasure of Hoa. If I could show proof on here I would but having a hard time tryin to post pics.
This is the worst management company you can ever sign up for. For last 2 years we have gone through numerous property managers. They are unresponsive- they ghost you- no email communication or phone communication. I would never recommend them. Please be ware
Moved into my townhome a month ago…have sent numerous emails NO RESPONSE. I hope this is not a sign of things to come. They have incorrect contact info for me yet confirmed they have all of my forms with information (required at closing)…in the meantime no response to any questions.
Thank you so much for keeping our complex so safe and clean special. Thanks to Dennis she always makes sure that the problem is been taking care job well done Dennis thank you again.
Unfortunately I had to leave one star so I can leave a review but please disregard that. This is what happened to unit and my building while Hillcrest management company was in control. Needless to say our building is being demolished and …
I’d give them zero if I could. My kitchen has been flooding since yesterday and I can’t get anyone on the phone. This is a scam of a company. Slum lords. Do not buy or rent from them.
I can go only give these stars to the one person who has helped me in the past and hopefully now and the future.
The property management might not be that great but ANNA LAMPHERE personally is …
I don’t know how you can have such bad business practices and stay in business. They will make changes without communication with the owners and surprise you with late fees 6 months later. We have be trying to contact their office of weeks …
I have been a member of bay colony phase one association for over 7 years now. It’s definitely had its ups and downs. LARRY BENNETT has been such an amazing asset to the association. I can always count on him for understanding me and …
If I could give zero stars I would. This is the worst association I have ever dealt with. You couldn’t reach anyone before covid and now its 100 times worse. You can send emails and call the office for months and no one will get back to …
THIS COMPANY IS TRASH AND STEALS MONEY. If i could give negative stars I would. They stole my move out security deposit after I had already moved out and no damage was done. They don’t return phone calls or emails and lie about why you aren’t getting answers.
We have 1 meeting a year. No elections. Board members the same for 10 years. Many problems in building and they don’t do anything. Property management gets our money only .I’m calling and nobody answer me. Management blame the board …
By far the worst property manager I have ever experienced. They don’t communicate. They make decisions based on the board members that don’t truly get consensus. And they will cost you money due to their lack of knowledge, lack of experience, and inappropriate relationships with vendors.
I’m exhausted from trying to deal with Hillcrest. We’re on our fourth property manager from there within this year.
We’ve received two different sets of coupon books in 2022. No one can give me an …
Leida Perkins and Ashley McKinney are doing an excellent job on behalf of Hillcrest Property Management! I have found them to be professional, hard-working, caring and kind. In my humble opinion, I have found Leida to be the best Property …
This is the worst property management I have ever worked with. We have a leakage on Sunday. We reported the issue on Sunday，and did everything they adviced，arranging two different companies trying to fix the problem in our house. Both …
I have tried to be understanding and patient with this company, but it is so hard when there is no effort coming from the other side. I understand that some companies are understaffed and stressed, but it’s getting to the point where it’s …
I had a great experience with Hillcrest. I called them at 10PM because I had a problem with my plumbing and they had a plumber out to my apartment within 40 minutes. He was able to fix the problem. Very happy with the service they provided.
OMG. Stay away from Hillcrest management at Lombad location especially the property manager Linda Stanko, She is the worst along with entire staff non cooperative and do help you with your problems rather behave in offensive manner. It’s …
The staff responded to the door bell immediately. They also gave me detailed instructions regarding my question. I had a good experience with in-person services but I would suggest they should improve online communication systems. Just meet them in person if you have a hard time reaching out to them.
Worst property management company every apparently yesterday someone climbed on my balcony to do some maintenance with out any notifications or anything. Bad enough they didn’t notify anyone of any work they moved everything around on my …
This company decided to pave the parking lots the last weekend of the month, with a few days notice. All cars had to be parked on a busy side street or small community park parking lot. I called the office 4 separate times and when someone …
We have worked as a vendor side by side with Hillcrest Property Management for years now. They are excellent with communication, and we enjoy working for several managers in particular- who are always friendly and positive. We see that they …
This place is the most incompetent management company I’ve ever seen. They are inaccessible, they are lazy and they are inept. You can’t contact anyone at the office. You can’t go into the office. You can’t get anyone on the phone. It’s …
I desperately wish I would have read the reviews on this place before I bought a condo here. They have totally ruined my first time homeowner experience. …
This is unquestionably the most poorly managed HOA i’ve ever been involved with. They don’t answer the phone, they don’t respond to emails, they don’t return messages. It’s amazing that we’re paying such high monthly fees for such poor …
4 STARS is for the lovely lady, Robin, that helped me today. The lack of 1 star is because I have had difficulty in the past obtaining any sort of information from Hillcrest, but Robin has been a saint for help and I will be asking to speak …
This management company is awful. We pay over $300 a month for almost no amenities. They don’t update their website with proper meeting minutes, current rules and regulations, etc even if they were never provided. Instead of having …
Worst property management company in all of Illinois. Big time scammers.They’re only there to collect our money. We pay for their high fees for nothing in return. They don’t return phone calls or emails. Even if it’s an emergency. Nothing …
Hillcrest management is probably one of the most poorly operated companies I have ever come across. They manage our building where we have a unit at the Gallery of Park Ridge. Every time we have had to deal with them and other tenants we …
Nobody ever responds or bother to give answer to any question.
Worst property management.
Have worked with several managing agents in past years, difficult to contact and get return replyes (I was on the board). Poor response to owners concerns.
Since this review a few weeks ago we have yet another managing agent. There …
Extremely unresponsive and unprofessional. Avoid at all costs.
I moved four(4) years ago and updated Hillcrest on my new address through their …
Hillcrest has been very unresponsive and unhelpful. Our condo association decided to hire another company but Hillcrest has been terrible to work with through the transition process. They continued to be next to impossible to reach and …
Bad experience, stay away. Never had any issues with previous property management company. And having problems with Hillcrest since day 1. Whoever sign the contract with them should check the reviews first and think twice before dealing with them
The Hillcrest Property management company will only be actively looking for new employment fairly soon. My friend lived
In the Lombard location on Highland. We have started to take action. My …
Unquestionably the worst property management company we have ever come across and we own a few rental properties in Illinois. Snow plowing is almost non-existent. Very high payments-for poor return. Untrained staff with no real way to …
The management is worse, no matter how much you complain about anything they will not do anything to fix it. Won’t give you ETA, ticket number or resolution. Ongoing bugs Issue and rain water damages.
The ladies in the closing department are fantastic! We needed an updated paid assessment letter for a recent closing. There was a minor error in the buyer forms, which Jenny helped us correct. We ended up getting the updated PAL within a …
In the property management business, you get to hear all the compaints from concerned home owners. It’s just one of the things they do. Rarely do you hear the good things happening around us from homeowners but there are many. My experience …
This is a message for Robin and her superior. The lack of professionalism this woman has is appalling. Absolutely no class. Called about a leakage that this property management has neglected to fix for a long time, causing us to pay out of …
I’m a Realtor in the area and have had two transactions in the building in the last few months. On NUMEROUS occasions I’ve reached out to Lindsay Diaferia to inquire about parking passes, garage door openers, rules and regulations relating …
I have been living in this place for 16 yrs but having lot of issues for the last couple of years. I have emailed several times regarding wrong parking and broken fence. Trespassing has created nuisance to us but no response.kindly look …
This 5 stars is for Valeria Kast as she has been the person to quickly resolve issues that we had. 2 months ago I purchased an apartment in Aurora and on two different ocasions when I tried to commicate with the office for help, they did …
horrible management ! no one answers the calls or replies to you emails/messages. they need to get a new management or new and more responsible employees
WORST EVER COMPANY!!!! NEVER RETURNS VOICE MESSAGES OR EMAILS; DOESN’T PROCESS CHECKS/DRAFTS FOR OVER A YEAR’S TIME. YOUR ARE A BIG “ZERO” HPM. THE GOVERNMENT SHOULD SHUT YOU DOWN!!!
Heaven forbid you have any kind of urgent issue where you need them to answer or respond. In our instance the issue was a plumbing issue that was flooding our entire kitchen. We NEVER HEARD BACK from them about it. …
Robin was very prompt helping with the bee issue at 1 cedar Ct U4 and beeping noise issue at 18 parkside U3 at century park.
If you like prompt service–this place is not for you.
If you like to work with a company that picks up the phone when you call–this …
I just want to express my sincere thanks to the manager of Bay Colony 1 in Des Plaines. Mr. Bennett has been our property manager for the past I think 3 years. I have never seen a more professional manager than he. This last snow fall we …
Absolutely the worst. I’ve been trying to get a hold of him this whole month to resolve an issue about payment for the assessment. Never received any correspondence from them which is typical this is not the first time that I have not …
I have dealt with property management businesses for a rental property from many years and it has typically been an unpleasant experience. However, I recently dealt with Heather Strauts at Hillcrest and she was pleasant and very helpful …
LINDA DOES NOT KNOW WHERE AND WHAT SHE IS DOING she needs to be taken off her post and the whole staff under her too. These people will never help you out except they will start pointing fingers at customers who have lived in their complexes for longer than they have been working. I would absolutely not suggest this to anyone.
Agree with what everyone is stating. I never leave reviews, but I am fed up beyond belief. It’s been weeks. I’ve called 26 times! I’ve left voicemails and sent emails. 3 times someone answered, and instead of helping, they transfer you. I …
After having several of the problems many others had and listed them on their reviews, of course they should clean house. That’s not good enough. For an owner or supposed owner if he/she read those reviews heads should roll. It wasn’t one …
Anna is amazing!! She’s professional, returns phone calls in a timely manner, listens to property concerns and expeditiously addresses the matter and follows up with action plan. OUTSTANDING!! Please keep up the great work!!
Worst possible management company out there!
Very little is done to our property and they keep raising rates every year. No one answers the phone they don’t return your calls still don’t have 2023 association fees and it’s January 20. nowI get to pay two months in a row back to back?!
Have been trying to get ahold of someone for 2 weeks, after leaving several voice messages, I have yet to hear from anyone. No one ever picks up the phone during business hours. …
Worst association company more than year I have lick from roof they don’t even wanna talk about I went to office and they saying I’m rude they don’t feel safe while I’m there lol and on top they wanna call police on me they promise somebody will come but nobody coming what kind associated is this worst company ever they don’t do nothing
The worst property management ever! Do not move to Nantucket unless you want to be harassed, stalked and ticketed for every little thing by treasure of Hoa. If I could show proof on here I would but having a hard time tryin to post pics.
This is the worst management company you can ever sign up for. For last 2 years we have gone through numerous property managers. They are unresponsive- they ghost you- no email communication or phone communication. I would never recommend them. Please be ware
Moved into my townhome a month ago…have sent numerous emails NO RESPONSE. I hope this is not a sign of things to come. They have incorrect contact info for me yet confirmed they have all of my forms with information (required at closing)…in the meantime no response to any questions.
Valerie at Hillcrest has been outstanding with communicating if I have any concerns. She ensures I get my answers. Hillcrest is lucky to have her.
Thank you so much for keeping our complex so safe and clean special. Thanks to Dennis she always makes sure that the problem is been taking care job well done Dennis thank you again.
Unfortunately I had to leave one star so I can leave a review but please disregard that. This is what happened to unit and my building while Hillcrest management company was in control. Needless to say our building is being demolished and …
I’d give them zero if I could. My kitchen has been flooding since yesterday and I can’t get anyone on the phone. This is a scam of a company. Slum lords. Do not buy or rent from them.
I can go only give these stars to the one person who has helped me in the past and hopefully now and the future.
The property management might not be that great but ANNA LAMPHERE personally is …
I don’t know how you can have such bad business practices and stay in business. They will make changes without communication with the owners and surprise you with late fees 6 months later. We have be trying to contact their office of weeks …
I have been a member of bay colony phase one association for over 7 years now. It’s definitely had its ups and downs. LARRY BENNETT has been such an amazing asset to the association. I can always count on him for understanding me and …
If I could give zero stars I would. This is the worst association I have ever dealt with. You couldn’t reach anyone before covid and now its 100 times worse. You can send emails and call the office for months and no one will get back to …
THIS COMPANY IS TRASH AND STEALS MONEY. If i could give negative stars I would. They stole my move out security deposit after I had already moved out and no damage was done. They don’t return phone calls or emails and lie about why you aren’t getting answers.
We have 1 meeting a year. No elections. Board members the same for 10 years. Many problems in building and they don’t do anything. Property management gets our money only .I’m calling and nobody answer me. Management blame the board …
By far the worst property manager I have ever experienced. They don’t communicate. They make decisions based on the board members that don’t truly get consensus. And they will cost you money due to their lack of knowledge, lack of experience, and inappropriate relationships with vendors.
I’m exhausted from trying to deal with Hillcrest. We’re on our fourth property manager from there within this year.
We’ve received two different sets of coupon books in 2022. No one can give me an …
Leida Perkins and Ashley McKinney are doing an excellent job on behalf of Hillcrest Property Management! I have found them to be professional, hard-working, caring and kind. In my humble opinion, I have found Leida to be the best Property …
This is the worst property management I have ever worked with. We have a leakage on Sunday. We reported the issue on Sunday，and did everything they adviced，arranging two different companies trying to fix the problem in our house. Both …
I have tried to be understanding and patient with this company, but it is so hard when there is no effort coming from the other side. I understand that some companies are understaffed and stressed, but it’s getting to the point where it’s …
I had a great experience with Hillcrest. I called them at 10PM because I had a problem with my plumbing and they had a plumber out to my apartment within 40 minutes. He was able to fix the problem. Very happy with the service they provided.
OMG. Stay away from Hillcrest management at Lombad location especially the property manager Linda Stanko, She is the worst along with entire staff non cooperative and do help you with your problems rather behave in offensive manner. It’s …
The staff responded to the door bell immediately. They also gave me detailed instructions regarding my question. I had a good experience with in-person services but I would suggest they should improve online communication systems. Just meet them in person if you have a hard time reaching out to them.