Operational since 1935, Hillsboro Garbage Disposal is a garbage collection and disposal company.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
4945 SW Minter Bridge Rd, Hillsboro, OR 97123
(Translated by Google) The service is very good
(Original)
El servicio es muy bueno
The garbage service itself is great, when I have called the office any issues are promptly and courteously dealt with. The only issue I have is their online bill pay and information website. I can’t see any statement, billing or payment …
Horrible, blows my mind.
Poor customer service
careless.
Laziest garbage people ever. Never pick anything up.
Close at 4pm!? Must be nice.
They will ding you for any little thing they can.
Worst service ever. No notice about days they aren’t coming or coming a day late.
Not impressed at all. Drivers are very rude and incompetent at the least.
The customer service people are always very friendly and answer any questions I might have.
My recycle containers are move to the middle of the street for no reason 3 times
These folks are friendly honest hard working people. Great service from a tidy facility.
They do a great job. Had them since I moved here in 2013. No complaints.
Worst customer service ever the reps must hate their jobs because they treat you like crap! Prices are outrageous! Would never ever use again!
We have done business with Hillsboro garbage disposal for over 20 years. excellent customer service.
I have to call and remind them that they didn’t pick up my trash…again. Terrible customer service too.
We have been with Hillsboro Garbage for over thirty years and always had excellent service provided by them and when we call they are polite and courteous. “Great” Job Hillsboro Garbage.
Overcharge for service, run their trucks at 6am in violation of Hillsboro noise ordinance, and often leave trash spread in your street. …
They were always friendly and helpful. Never had any problems with trash. They get the job done and they don’t charge an arm and a leg!
I’ve lived in Hillsboro on and off for 20 years. Although I’ve never interacted with the drivers, every time I’ve called the service is fast and polite.
They are a horrible company who charges too much. And then after you cancel they make a bill for the times the garbage guys come to empty your trash and take your cans. And then send the bill to collections. They ROB you. BE CAREFUL!
every month I take my monthly payment … I personally go to the mailbox … since the mail reaches me the bills from months behind where I only have a medium-sized garbage service … and you have not raised it
Extremely unprofessional driver. For no reason at all as I’m driving past puts his hand up in the window and flips me off. Called the manager Tim to see what it was all about, never heard back as expected. Very unprofessional and rude especially for my 6yo to witness and ask why.
I just called 7/10/2020 and there customer service is horrible! I asked them to break down how much it cost for a dumpster and she was very rude and she didn’t want to answer the question. Avoid! Also, management doesn’t respond to bad reviews which indicates they just don’t care about you!
As the other posters mentioned, TERRIBLE company to deal with! Inaccurate billing, RUDE employees and the LAZIEST employees I have ever seen. Amazing they are still in business but, as a monopoly, it makes sense. Thankfully, they do not provide my home service!
The lady who answers the phone – Donna – is one of the rudest people I have ever had to deal with. She is rude to the point where I do not understand how she is still employed there, or anywhere for that matter. This woman should be …
They frequently do not pick up the garbage. Shame on them.
We are a jewish family and mentioned that we do not appreciate how they write “Merry Christmas” on the bill, they don’t seem to care. …
The garbage hasn’t been picked up for 2 days…reason…Due to Hazardous conditions…meaning smoke in the air. These people sit in an air conditioned cab…they don’t have to get out of the truck…yet they can’t pick up garbage…they work at the dump…so what do I do with my garbage?
The women who answered the phone on 1/19/2022 at 9:30am, was so pleasant, she was very helpful and we shared a deep belly laugh, she represents this company well.
Incompetent drivers, very rude!!
2 of the drivers decided to do less than 30mph in a 55mph zone. Backed up …
their drivers are rude to homeowners, have been flipped off by them and yelled at by them. Completely unprofessional and the worst garbage company I have ever had. put my yard debris out last week and they didn’t pick it up, so I put it out again this week and they threw it all over the ground!
They do a fine job in collecting my garbage – it’s never spilled and the cans are always emptied completely. I rececived a refund for an overpayment I made promptly, without any issue, from the office folk when I requested the check.
Hillsboro Garbage Disposal does not have any way to leave a message during non-business hours. They don’t even provide an email option. This is just ridiculous! It’s almost impossible to reach them when you have a day time job.
They didn’t pick-up my trash AGAIN!!!!! What is wrong with you people!
We were late putting our can out on Black Friday. We live in a townhouse complex and the truck was literally 50 feet down the private road and had to turn around and come up and do the other side and the driver refused to allow us to put …
I’ve both been to this dump multiple times and called in to request services multiple times. I’ve never had a bad experience. They deliver great customer service with a smile and are very helpful in explaining things.
Horrible customer service. I have had them for 6 years now and have never had such awful service. My main issue is that one person says one thing then u get a complete different answer from the other person. It is also the way they say it. …
Customer service will charge you a contaminant fee without explanation, solution? All recycling goes in the trash now.. the manager? Tim Brady will not answer questions or even call you back! Amazes me a place like this is able to conduct business.
Called in to arrange for service and the lady answering the phone is not cut out for customer service.. as stated multiple times in other reviews she is just a angry and miserable person.. …
Garbage was left in our can after pickup. I called the next day and spoke to a very pleasant and professional woman on the phone who advised she would send someone out to recollect the trash the next day.
Do they not tip the can when the dump it in the truck. Every time it still is halfway full of garbage. My bill always has a overfill charge on it. This company is a joke, we need Waste Management in here or some other competition to get some actual customer service.
If I could give zero stars I would. These people are horrible! I was cussed out by April (office employee) 2 weeks ago and today I was cussed out by Ruben (actual driver). He actually cussed me out while I was in my 2nd story window and …
Got a past due notice in the mail when I had my account set up with auto-pay. I double checked before calling to check out the problem. Online it shows my account is set up for auto-pay and does not show I owe anything. The person who …
We’ve had our fair share of half-empty cans, but we’ve actually had them come back a second time to make sure it got emptied. They’re not all that bad, our driver is actually really nice and waves to us as he passes by. There’s been a few …
I’ve had their service for many years and have never had a problem. They drop off and pick up extra cans when requested and bill me according. Never missed a pickup or overcharged. I even have the can stuffed to where the lid won’t close and don’t get charged extra
Yard debris dump fees are outrageous! Don’t get a dump box to clean up – they don’t weigh it, they simply multiply the rated capacity in yards by $17/yard disposal fee. So a 20 yard dump box to a Hillsboro address used to clean up branches, …
I completely spaced that it was garbage day as my husband had just gotten surgery and I forgot what day it was. I ran out in my pajamas to take the dumpster down as fast as I could. The truck had already gone two houses past but made sure …
My husband and I would like to tell our garbage technicians “thank you for the wonderful job you do for us”. We live on 2065 NE Darby Street, and we know how much skill it must take to move their trucks so expertly amongst all the vehicles the neighbors line the cul-de-sac with! Again, thank you! David and Ina Chase
Worst customer service ever! The receptionist who answers is extremely rude, they are unwilling to work with customers. They have an insane fee for their driver to come out again if you forget to put your can out that is nearly equal to the …
They are the rudest people . They do not return call . They forgot to pick up I trash . I call twice to reschedule . Twice they did not come . I spoke to Tamara she said they would , did not happen I spoke to violet very rude . I ask to …
Absolute worst garbage company ever! A neighbor (3-4 houses down) parked their camper in the alley way behind our houses where the trash and recycling are picked up (there are signs posted that NOTHING is supposed to be parked in the alley …
18+ years ago we moved to Hillsboro. I called HGD Inc. to begin our trash service. Jackie took our order and was nice enough to provide me with all the other utility phone numbers. Move-in was a cinch. …
They are in such a hurry to empty garbage they don’t even try to fully dump the garbage cans. After getting charged for over-filled cans which was caused because they were half full we started complaining when they don’t empty the can all …
I see a lot of neg. reviews, but I have been a customer for 8 years and have always had a great experience with hillsboro garbage! Great customer service, and the drivers waive at the kiddos when they pick up. They will wait for me if I …
This is by far the most unprofessional company I have ever dealt with. Had their service for almost a decade.. and never had an issue til now. Called in for an explanation on my bill, first operator had no clue what she was doing, and …
I forgot to call and tell them the yard debris bin got broken the last time. They apparently knew, remembered, and dropped off a new one today! Yay for not having to call places!! I’ve also seen them always help my elderly neighbor by …
I’ve always had good luck and pleasant experiences with these folks. A few years back I had forgotten to order a needed clean up bin before the weekend. It was Friday morning and I called them hoping there was some-way I could get one …
Since this is the only option in Hillsboro, everyone is complacent. About once a month my garbage/recycle/yard debris is half full. Like others have stated, it is not packed in and should slide out easily. I have recently watched their …
Monopolies lead to to terrible customer focus because the customers have no choice, this company is currently a textbook example. Customer service on the phone is unecessarily frustrating/rude. Some of the drivers pride in their work …
Billed for 10 yards of removal when only 4yds were removed.
Bad billing practices.
I have been a Hillsboro garbage customer for 17 years. Most of the time service is fine. I have definitely had issues with cans only being dumped half way when there was NO stuffing or cramming of the cans. Regular garbage, recycle and …
I love Hillsboro garbage. I have been a customer for a least 25yrs. They have done my personal residence and my rentals garbage services. I have never had a problem with any of their services. Cans picked up, set down right side up, …
Very unprofessional overall and hard to talk to it’s possible the front desk was just having a bad day every time they received my calls… Several times they did not pick up my garbage and for some reason they canceled my Online auto payments
Hate that this company has a monopoly on garbage service, which isn’t right . They leave garbage & recycling in the street CONSTANTLY. They charge more than other companies and provide less, and customer service is awful if you call with a …
Perfect example of a company that ONLY exists due to a monopoly on area services and no competition. Inconsistent pick up times, forgotten/skipped pick ups, extra fees charged when THEY make a mistake and have to fix it, and the rudest, …
We just got assigned to this company for garbage service. They left all of our boxes for recycling on our street on their first day and we can’t reach them or leave a message. Bummed with the new service 🙁
What is the point of business hours if you’re going to close early? It’s frustrating to call at 3:50 to make a payment because the website is not allowing me in, and to hear the message say call back during customer support hours which end at 4:00.
They skip picking up my trash about ever other week. When called out on it they say the driver says my can wasn’t there. Surprise, I have video cams on my house. They pick up my neighbors right next to it and skip mine.
I signed up for services and asked for auto pay. No notification and no bills were sent to me, only the cans. My garbage wasn’t picked up for 3 weeks, but my neighbors’ garbage was. On the fourth week all of the cans were taken back. Now …
This company needs to get investigated by the city of Hillsboro for mal practice, the shady things that go on behind close doors, not only do they drink on the job the service that the residents that pay for service the way they get treated …