If you want a comprehensive physical exam but don’t want to wait for your doctor, visit Hilo Urgent Care. We offer walk-in exams without the hassle. Whether you have minor lacerations or broken bones, our board-certified providers will ensure your auto accident injuries are properly cared for.
| Friday | 8:30AM to 6:30PM |
| Saturday | 8:30AM to 4:30PM |
| Sunday | 8:30AM to 4:30PM |
| Monday | 8:30AM to 6:30PM |
| Tuesday | 8:30AM to 6:30PM |
| Wednesday | 8:30AM to 6:30PM |
| Thursday | 8:30AM to 6:30PM |
670 Kekuanaoa St, Hilo, HI 96720
don’t come here
Works great love it
Rather go to them, than Bay clinic.
Waited for 2.5 hours to be seen…not a good experience!! Not very helpful. Don’t call people in order either..
The wait wasn’t too long and they seemed to do their job well.
BE WARNED: They do NOT take out of state insurance.
Quick, easy, and they accept Kaiser insurance.
Doctor wasn’t as friendly, but did his job.
Very kind, professional and understanding. I highly recommend going here.
Very nice staff! Thank you for a easy and pleasant experience!
Fast friendly service every time I go there.
Easy check-in, shorter than expected wait, and courteous staff.
Over half of these reviews are 1 star, please don’t go here, very rude people!
Very rude response, see below…
Super friendly staff! In and out quickly. I definitely like their new location!
I ended up in tears several times during this visit even before getting back to see the doctor. The receptionists were very rude. It was a terrible experience.
Scuffed leg and it got infected, 125 dollars to see the doc plus any other services price. No insurance, run!
Thank you to the urgent care staff even though my wife signed in first she was called in 3rd.but no matter perhaps the 2 had worse things and she came out first.Mahalo so much
I was just refused service because I have a balance of $20 … I am in so much pain and have to suffer because they care more about $20 than actually treating someone who needs it!
I will never come back to this facility again
Waited over 1.5hrs when the Dr came in she did not introduce herself no name tag.. asked what happened then replied your not Brittney? Ohh they gave me the wrong paper work for your son
Very slow service. Workers would not answer questions and would give attitude. Took 50 minutes for us to finally get into a room only to wait for another 35 minutes just for service. …
I had an excellent experience here. Check-in was easy, efficient, and I got seen, treated, and out the door pretty quickly.
one star just based on the fact I’ve been here 2 hours and I still haven’t been seen by a doctor or APRN. why stick me in an exam room if I’m just going to keep waiting? so not my understanding of the word urgent. slow motion up in here.
I cant see how they can actually turn someone away that needs help
I arrived 20 minutes before open. They opened on time. Staff was knowledgeable. APRN Andrea took care of my injury, and was very caring. I appreciate the care I received. Thanks!
I like the hilo urgent care they helped me in a couple situations. And the staff if very friendly and upbeat. Closes at 830 pm opens 830 am. Close to my home and work.
We were visiting and my husband had developed pneumonia. They saw us fairly quickly and were excellent. We saw Dr Kurap and I would would highly recommend him.
Poor insurance coverage. Accepted all versions of insurance absolutely not. United Health Care has been accepted all over the Big Island, just not at Urgent Care Hilo.
Second time here and both times waiting over two hours… Front desk staff not friendly at all. This is the last time I come here. Bay clinic walk-ins are faster and more friendly.
Poor customer service I call for medical advice of why I’m vomiting and the front desk rings me to a.. haha “nurse” to hang up on me and make me wait 15 minutes to get her to yell in the phone “Michelle!” I was really wondering why this place had a 2.8 rating for caring for people..
Thank you very much for the care and immediate diagnosis and ability to help me with my ailments this time around. This facility was very effective and the staff here were handling a lot of people and very grateful for the option of having …
My granddaughter was suffering with a very bad earache, on a Saturday with her doctors office closed.
Thank God they are there, took great care of her. …
Very rude receptionists. I work at the hospital as a traveler and tried to go here for treatment. They don’t accept “out of state” insurance (I have United). Receptionist was rude about the whole situation and wouldn’t even tell me another urgent care I could go to and be treated. So much for aloha
This place doesn’t accept insurance from out of state. We are living here for 3 months but our insurance company isn’t in Hawaii sotgey refused to accept it. It feels like discrimination to us. If you aren’t Hawaiian they won’t see you. They said they have had many problems with united Healthcare.
Last night I was there with my wife and daughter and I was feeling very sick and became grumpy when the doctor appeared not to be listening to me. I felt offended and left with a prescription for cough and antibiotic. I woke up this morning …
Treated well at every step. All of the staff were polite, thorough, & efficient. I was happy to have my injury cared for quickly. Don’t understand the bad reviews. Of course, I’m polite to all people perhaps that helps.
Front desk was kind and helpful. The provider,
Leilani, could have cared less about me. She made a few snide comments during our VERY short visit. I will try a different urgent care next time.
These folks are the bomb !
They really care and they are excellent healthcare-wise.
I know they’re so busy sometimes, but that’s because they’re very popular for …
Front desk rude and not helpful
Waited for about 2 hrs to been seen
I was told that I did the iPad at front desk wrong and therefore did not have an …
I see you took down my last review. Can someone please take responsibility of the negligence happening at your facilities. It’s just a matter of time that somenthing serious happens, in consecuence of your negligence. You are health care provider, private or not and there are some basic important standards that are not met.
literally wouldn’t recommend coming here. had to wait 3 hours to get a checkup, and it’s not like i can’t just leave or anything. i paid money and leaving would mean it went to waste
I went here after developing an ear infection from snorkling. The service was fast and professional. The staff was knowledgeable, friendly, and funny.
The ABSOLUTE WORST EXPERIENCE EVER!!! Denied my daughter and I medical treatment for absolutely no reason. After being referred there by my pediatrician in order to avoid an ER visit (because they knew for a fact they could see us), they …
Once they finally see you doctors are very friendly and helpful. However when it comes to billing they charge everyone a $20 processing fee even if your insurance pays 100% like mine does – it’s a great way to make extra money under the …
Horrible experience with them, went there cause they had an X-ray machine. They said my 1yr old was fine, “noticeable swelling” wouldn’t be there if he was!! Brushed it off and gave me a phony prescription for his pain after waiting in town …
Very polite and prompt service. I got a COVID-19 test in about 20 minutes and the results in ten. They are very organized! You check in at the window and on an I pad. Wait in your car and get the test through another window. Good to go early !
Good protocols for covid precautions. You wait on your car and they call your cell phone when you can go inside to see your Dr. very cool system! Dr. Warsh is very kind, considerate, and thorough. Good bedside manner. I will ask if it’s …
I walked in with a referal for staph in my eye, from bay clinic. The lady didn’t even look at me when I tried to hand the paper, she just waved me over to some iPad on the wall. Why are there even 3 women in the front? Needless to say I …
Felt generally comfortable and cared for. I did not have to wait more than 20 mins to be seen and did not get forgotten about in the exam room. Dr. Gutteling was prompt about getting me an ultrasound at the Radiologist in town and had my …
I fell on lava rocks and totally cut up my hand. We went strait to this Urgent Care place and waited for about a hour. When we got inside the nurses were very friendly and attentive to me and made sure I was as comfortable as I could be. Michelle and Christine was my doctor and nurse.
First of all, the receptionist was lazy. She was on a personal phone call (on company phone, on company time) asking someone “what they wanted” while I signed in. Then she made another call to place a personal food order (while SICK …
I was in and out within 2 hours. Reception Staff was courteous but very mechanical , could be friendlier and give out more smiles.
Same with medical staff, except Jason Chan, PA who deserves 5 stars because of …
First, there is absolutely no urgency at Urgent Care Center.
I spent over an hour waiting in a nearly-empty waiting room. …
Staff very professional got the care needed,anyone need medical care, bring it right here, Ashley & Sylvia Nurse Team, fast efficient, and no playing around.
Dr. Warsh very good and quick to diagonse about your illness🤙🏾 i recommend!!! …
Staff were not friendly. Receptionist were sassy. Nurses were not compassionate. I Will not go there anymore after 3 bad experiences with the staff. First, was me getting treatment. Second, when I took my 5 years old boy. Third, my husband. Poor customer service.
Dr. Jason Chan was rude, didn’t know his name because he literally didn’t even introduce himself or wear a name tag. Like others said, all in all he was just off putting and bedside manner was the worst I’ve ever encountered. He asked more questions about my mothers emotional support dog sitting in her lap than why I was even there.
Easy iPad check in. Staff was super sweet did have to wait a bit after being put in a room, but overall good. Was treated within five mins after doctor saw me and on my way.
Absolutely terrible! The receptionist is unqualified, rude ,and useless..Went for medication w/out my insurance card. Made excuse after excuse why she could not do her job and confirm my insurance. During a Pandemic she told me to “Go to …
Good Covid precautions and great front desk and nursing staff. Jason Chan, the physician’s assistant leaves much to be desired. I’ve met radiologists with better bedside manner. He didn’t introduce himself, spend 60 seconds in the room with me and left. He’s abrupt and off putting.
Teenager son sprained his ankle badly and we made sure since it is Good Friday, to be at Urgent Care before they opened. Sure enough everyone else had the same idea. Lots of needy patients signing up for a visit. Kaleila was working the …
Went in at 7:00pm on a Wednesday, waited in 3 different rooms for about 45 min despite being the only person in the waiting room. Then after seeing the doctor for 30 sec he said my antibiotics would be at the downtown longs in 30 min…. 30 …
I had to visit the urgent care and was very sick with a sinus infection. I could barely tolerate air conditioning due to my cough and stuffy nose. I was shocked that my wait time to be screened by the nurse and put into an exam room was …
Skip it and go to the ER if you have insurance. Staff is rude and very disorganized. Wait time will have your children sick with strep puking all over the lobby. The new iPad check in covered with post it notes is confusing. After …
My husband had to come here while we were vacationing. They saw him promptly, prescribed the appropriate medication and did so in less than 30 minutes. Thank you.
Dr. Gutteling’s office is wonderful. The staff and medical care exceeded my expectations. Friendly and quality service means a lot in the medical field.
DO NOT come here looking for help this is the worst urgent care I’ve ever been too. Went in 3 weeks ago due to an ear pain doctor prescribed me a medication that was for running nose/allergies 🥴 so after 3 weeks my ear pain just gets worse …
The MD at Okumura is UnProfessional in the way she handles patients. I was in the lobby talking to the receptionist to see if I can get an X-ray of my neck due to my car accident. My mom and I went to urgent care because we were …
Awesome staff. Was traveling and got to feeling bad so I stopped by the Urgent Care in Hilo, Hi.
Staff was nice and efficient. Definitely recommend them for your medical needs.
Save yourself the hassle and go somewhere else! My daughter and I were both sick came to this clinic not only did the doctor berate me for picking up my sick six-year-old daughter and putting her on the table by telling me she should be …
Just went to Hilo Urgent Care for the 4th time this year. This time was for my 11 year old son who needed x-rays for his leg. My son is never comfortable with going to a doctor but he felt very safe with the care he received from Jason Chan …
Doctor Steele was great! Very knowledgeable and professional! She was able to make a quick and accurate diagnosis and prescribed excellent treatment options!
I don’t understand why they are not rated better. Explore some of my other reviews of medical providers. This place is what every primary Care doctor’s office should be. …
Bad cut on leg was infected. This was a Sunday. The morning looked so crowded I left and returned in the afternoon. Signed in and told to wait in my car. Due to the 1 1/2 hour – 2 hour wait I asked if I could run errands. Yes! Ran an …
Love these folks. My wife and I have gone there for about the last 12 years for various colds, injuries, scrapes, allergies. They always appear to be up on the signs & symptoms of whatever flu or cold is currently making the rounds. They …
If you are at all tested positive for Covid with the rapid tests which aren’t 100% correct as I know too well working in the ER. They will no longer see you or hear of your ailments and help you if you clearly have sinusitis common for people with polyps. This is a disgraceful practice where is the hippocratic oath.
I caught a bad cold and went to the doctor’s office. The doctor’s assistant at the counter was rude when the tablet login didn’t work (I’m a tourist and don’t have an American phone number). I was then helped by another doctor’s assistant …
This place is fine if you don’t mind waiting several hours in your car to be seen, and if you don’t care that your personal information and health records will be loudly broadcast to the entire building by staff completely insensitive to …
Horrible. Told us to go back to our country. “You guys think you’re coming to paradise but you’re not” is what a doctor said to a sick person. This place is awful.
Just plain terrible, from waiting hours just to be checked in at the window then have them tell you to check in again using the iPad. Having people come hours after you and they still get checked in first. Workers talking stories while …
Miss diagnosed …
Dr. Got to get her facts in order. Didn’t read urine test right. Tell me that I have diabetes.. went to my own Dr… My Dr was baffled by urgent care diagnosis!!
General urgent care. Have had issues with tests and getting results. They seem okay with other general issues. …
Best place to go if need to see a doctor or need an X-ray when your PCP is unavailable. They have great hours and offer quick friendly service. The staff has always been so helpful, upbeat and positive. They sincerely care and always make us feel special. A+++
Absolutely disgusted after doing my due dilligence to check hours of operation today New Years Eve with your office by phone only to be turned away because management made a last minute call to close early. As a mom of five with a sick 14 month old this was completely devastating.
Great medical facility! Wait time was extremely long but ‘well worth it!’. Employees are very cordial & very, very nice. Other medical offices should follow Urgent Care’s ‘how to’ services!
Horrible!!! We called and they told us they close at 6:30pm. We arrived at 6pm and they turned us away because apparently the provider didn’t want to work late due to patient load. I just needed an xray of my foot because I can’t put …
Usually, the doctors here are very kind and caring when I have come in the past for a consult about a sudden urgent health concern. This time I had the very bad luck to be assigned the “doctor” Seren Tokumura. She came into the patient …
Friendliest clinic I have ever visited. Very helpful staff, short wait time and quick access to xray and diagnosis. Very positive experience. Receptionists in particular were very helpful.
The staff at Keaau urgent care are phenomenal! I am forever grateful for how quickly they got John tested and treated so that he could breathe again! Their friendly and efficient service calmed us both as we were terrified that he had …
Staff was beyond amazing. Broke my hand and had to get an x-ray done and the staff was so compassionate and caring. X-ray tech was amazing, and when the staff had to put a splint on my hand they took extra care to be sure that I was comfortable. This is the best urgent care I have visited by far.
As an immigrant from Iraq needing medical care, it was very upsetting to visit urgent care only to see huge posters and photos on the walls glorifying the illegal invasion of my country which left my ancestral home in ruins, and my mother …