At Hiway, the financial success of our members means everything to us. That’s because we’re owned wholly by our members, and exist solely to serve them. Joining Hiway ensures a lifetime of continuous savings, friendly experiences and unparalleled service from employees passionate about your absolute satisfaction.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday 9AM–12PM Sunday Closed |
111 Empire Dr, Saint Paul, MN 55103
I’ve been a member for like 50 years. Best Credit Union ever!
I’ve never had more issues with a bank. They also charge overdraft like crazy.
Good on general account.
Nice people and quick working
Great loan experience!
Best place and they all very nice.
Very awesome they get to know you
One word to describe this credit union, awesome.
People are awesome….ATMs are slow and obsolete
Great facility & very handy for the North End – Rice St neighborhood. ….
In and out, very nice customer service, bank with them for 2 years now
Very nice customer service. No waiting, you can get in and out fast
People are nice, rates are awesome, service is awesome. Just an all around awesome experience.
Banked with them for 17 years. Nothing, but problems with online banking and staff.
I have been a member for more than 50 years. ALWAYS have received excellent service!
Pulled a hard inquiry of credit without my consent and they refused to remove it .
Slow, archaic in terms of technology, and not the friendliest staff. Do not recommend this bank.
Terrible website and customer service…will never take out another load with them ever again!
They will take your money and tell you it your falt
They just did a credit pull on me for absolutely no reason and damaged my score.
You guys should really check your Facebook reviews, there’s some stuff on there you should probably be aware of. Wow.
The personal are always friendly and helpful! I never have to wait long for service even to talk to a banker!
Friendly and great place for banking and auto loans. Shop around if you are looking for recreational loans.
Rude and unprofessional customer service. Cash deposits are not same day! I’ll be bringing my business to another institution! Hiway = GarbageWay!
The person who helped me was friendly, helpful and took care of my needs no matter how grumpy I was. I would recommend Leah Baize to all.
The change in how the entrance driveway is laid out confused a lot of people, , as always, the service was exceptional and everyone is welcome!
Spoke with Victor. Call kept getting disconnected. I called back and he picked up and hung up. Was also rude and sighing a lot. I took my bussiness else where.
There is no reason to have one teller at 1 pm on a holiday week. I have been here for over an hour and I want my time back! Get it together!
Hiway federal credit union has always been there for me. VA Hospital location employees are the best!
I have used Hiway for over 10 years and think it is a wonderful credit union. I have been very pleased with the service and rates. Thanks Hiway!
For some reason, I have for almost 20 years saying I will open an account, but I have not done it. Support my YouTube channel Jacob and Dad. Subscribe
If you like Credit Unions b/c they have cheaper loan rates, offer better savings rates, and do the best they can to compete with national banks as far as accessibility, then you should def consider Hiway Federal. Just sayin’
Tony was very nice very helpful
First verified me the he took care of business
I’ve tried to call many times and they never answer and when they answer system is down
Went inside the bank yesterday and was racially profiled. I’m filing a compliant because I’m sure Im not the only only one. I guess the only option is to switch This credit union is going down hill.
Very friendly employees they are always very helpful. Thank you to everyone there.🤩 …
Terrible! Went to a mortgage advisor worst possible situation. Never communicates, forgets appointments, and doesn’t even apologize after we tried contacting him so many times! Smh.
Worst experience ever. Drive in took over 30 minutes. I’m not sure if they are under staff or not but if a rush is anticipated most places would try their best to accommodate that time frame as to ease work load on staff and increase customer service. But this place did not care. 30 minutes to deposit a check is ridiculous!
in 40 plus years ago the CU was the best in service.
Now that the CU has expanded funny things have happend. …
This is the best credit union in the United States. The friendliest loan group, great rates, and nicest management. Highly recommend
Katie, the first person you get while speaking on the phone, was very disrespectful and did not seem interested in helping me with my concern or questions. I was placed on hold multiple times only to have my concerns pushed aside and then …
Every time I deposit and withdrawal and transfer money there’s always a problem. Money is always on hold and etc. Hiway App is stupid also. Will always have an error on the app while transferring money also.
I’ve been a long time member. My wife & I purchase a vehicle in WI and was told the that title will be sent to Hiway Federal Credit Union because they are the lienholder and we can pickup the title there to go get it register at DMV in MN. …
I been waiting for my replacement card. It’s been a month!!!
I really like this hiway bank! Nice staffs and great teller! Every time I have a problem with my bank accounts or anything I always see Tou Xiong(one of the bank teller), he’s awesome and super nice and great full, tells everything that you need to know and helps you so much and makes you feel welcome!
All loan departments need to inform their clients of hidden loan fees!! Also if the loan officer opens a joint account she should say so instead of claiming it’s a single account! This bank is all messed up!! Be more informative! It’s your job!
The most overall positive experience I have ever had with any financial institution. I’m sure it isn’t a perfect fit for everyone, but it has definitely been a good for for me for many years…They should consider selling candy bars in the lobby again.
Worse bank!! Why the heck do they charge NSF Fee on pending transactions that they don’t know will come through. On top of that they don’t treat cash as same day deposits!! WF never did that and cash gets treated as same day deposits. Good bye Hiway!!! Taking all business to another bank.
I called this credit union to ask if they would do a medallion stamp for us even if we are NOT members the lady who answered the phone said she asked a manager and they told her yes they will so she set us up for an appointment. Of course …
The worst bank I every been with. If you deposit cash in the atm they hold it for 3 business days! So if had any plans to do anything like I did, I have to wait on my money!!!😤😤😤😤😤😤 Nonsense!!! what gives you the right to hold my cash??????😣😣😣Wells Fargo never did that! I’m going back to Wells Fargo!#PISSEDOFF! …
My wife and I want to thanks Kenich Vang for helping us to get pre-approval for auto loans and also helped my wife refinance her vehicle. Everything went smoothly and easy. Ken answered all of our question that we ask for. Again big thanks to brother Kenrich Vang! Recommended!!!
I’ll be banking elsewhere once my loans are paid off.
Recently went to Hiway (STP location) to open an account for my daughter. Beware, this may not be the right bank for you…. Complaint>First: Attempt to open a simple account which literally took 2 hours!!! Second: I hate the fact that …
Hiway is a great place to bank. I use both the main branch and the online banking and I’ve never had an issue. Also appreciate all their community support, esp around St. Paul. Hometown feel kind of place.
I know people have their bad day at work but if you can’t deal with what you do at your job then don’t work there I just call to payoff a loan and patiencely waited for 20min then someone decided to click on me through the process and was given a bad attitude to start with I was just trying to make this a smooth transaction.
These Consumer Loan Officers never respond to emails or voicemails geezzz……
They are a small Credit Union that doesn’t offer every thing under the sun, but they have good rates and I’ve never had issues with customer service or random balance fees like Wells Fargo. I frequent the Mpls branch off 54th. Recently, received my 3rd car loan through Hiway and at lower rate then the dealer.
I received my 401k funds in a certified check from TSP. They placed a ten day hold on the funds! How much was the certified check for? $1100.00 …
Excellent services! No matter what time of the day or what needs you have HFCU bank is always there for you. Also we would like to take the opportunity and thank Cami Horan for helping us always with the loans. Keep up the great work!
You want to screw up your credit score then this bank is for you. And the employees have the audacity to talk to you with disrespect on top of that.
Can’t cash a check that is drawn off of them do of COVID.
How dose that make sense when every other bank can.
Definitely avoid this Credit union at all costs there a joke.
I was told that once they receive my payment they would call me back to set up the skip program for us. Once I didn’t receive a call back, I called them. He told me it doesn’t work with the car program and that he will talk to the person …
Your Loan Officer, Katelyn Kanuit, is EXTREMELY RUDE and UNPROFESSIONAL. She has the audacity to SIT THERE AND REPLY TO MY EMAILS ONLY AFTER I TELL HER I’M WORKING WITH SOMEONE ELSE AND CONTINUES TO ARGUE WITH ME OVER EMAIL. I couldn’t …
So, they have been taking money out of one of my children’s accounts for over a year and a half, while he has been overseas in Iraq. I have tried to get them to help us with the IRS, who got the wrong social security number from Hi-way. …
My wife and I have been members of Hiway FCU for a long time. Over this time we have tried to shop around, but always seem to come back to Hiway. They are one of the few that consistently make banking an enjoyable experience. We always …
This is literally the worst bank. If you ever wanna use the drive thru plan on spending 45-1hr here no matter what time of day or what day it is. Even if the inside is open too it still will take way longer then any other bank I’ve been a …
10/26/19 Retraction has been received by the court.
This company is obituary surfing. My mom passed away and their attorney claimed …
I love how they have an app to go anywhere and you can snap a photo of your check right through your phone without going to the bank. I’m glad that they are very friendly and all the staff are very helpful around when needed help. This bank …
I have been banking with Hiway for years now, and it has always been a good experience. I have my motorcycle loan through their CU, and was offered the lowest interest rate through them than the dealership or even through USAA. The people …
If you ever get Operator Number 580, just know she has an attitude.
I came in for a simple transaction (deposit, make a payment, and withdraw). She doesn’t follow the deposit slip. I ask to put the deposit to my checking, she …
I have been a member for almost 4 years, now. Some things they are great at, while others, they are horrible. They do not cash third party checks, even a business check. They charge members fees for cashing checks and money orders. They do …
Besides giving me two auto loans I really don’t care for Hiway .
The first loan I received I worked with an old high school friend by the name of Choua. …
I love this credit union and the interest rates they offer. Nice people all around. I have been with them for 14+ years. I do not recommend dealing with their employee Victor who was unable to help me today or a couple years ago when I …
Worst drive up tellers, always a 20-30 wait. When you do make it to the drive up teller another 10 or more fir a simple deposit.
If I can give zero stars I would! Member for 15+ years. Never had an issue whatsoever with tellers verifying my account information until tonight going in for a deposit. I went in to deposit a few checks into a joint account and the bank …
This is the place for you if you desire:
1. Ancient technology- in 2017 they make moving and managing your money from any other account that is not theirs a 2 week process to setup. ACH setup going on …
Count your money before leaving the bank they might not give all your money to you I lost 100 dollars today not a good bank peoples
I’ve been a loyal member for years, never missed a single payment or went negative. I have very good credit with good DTI ratio and plenty of assets. Very disappointed they denied me a simple loan, not to mention the manager there gave me a …
Excellent financial institution by all means
Highway has kind of gone down hell compared to the last time I visited there. I’ve recently met two employees, that may have been the same person due to their bad habit of poor listening skills and attention to detail. I met one in person …
Weird that there are 1 star ratings in here…. I would be inclined to think that most of them are hired to make comments, hired by who else, but the larger banks. Just my gut feeling on this. No evidence other than I have been a member …
hi-way bank should be investigate by the FBI and U.S Government. i suspect one of their employee is a thieves, stealing money from the customer account. there was many charge on Amazon & Ebay on my card. we call and had gotten a refund on …
FYI, I am not broke even though my debit card has been getting declined at stores and online shops recently. Though, there was a good reason for it. After a few failed attempts with my card, I went to check in with the bank. They showed me …
So i came to hiway for an auto loan after seeing and ad about having a great interest rate and that really is the only part that was good. Other than that the customer service is terrible, online loan management is a mess. I traded my …
I have an account with them and I don’t have the best credit history but that’s fine but they won’t let me make electric deposits. I mean cash deposits on line and can’t tell me why only that it’s is there policy and that’s that. If u have …
Hiway has been a hugely wonderful place to keep money for many years! Every single time, without fail, the people from Hiway are extremely kind, patient, and exceptionally helpful! I stay there because of their kindness, flexibility, and …
Cannot recommend. I was with them for 15+ years with many loans paid on time and in full. During the market crash of 2008, when everyone was struggling, they treated me like yesterday newspaper & helped to destroy my credit! So here we are …
If you’re looking for an easy & quick experience with taking out an auto loan I highly recommend Karen Malecha! …
Member here for 10+ years with very little issues. I can’t say I’ve never had an issue, but the ones I have had have always been fixed with one phone call. Saved my family $90/mo. when we refinanced my wife’s car. They have a shared branch …
I have had my business account with Hiway for about 20 years now. They have been great to deal with, I am not burdened with excessive fees for having a business account, if I had my business account with anyone else I know i would be …
Can’t say I’ve ever had a worse experience with a bank in my life. From simple things like getting times correct to basic communication like telling people when they are being placed on hold…these guys find a way to screw it up. …
As a member for over 20 years and other family members for over 45 years. I can say this place has gone down hill exponentially in the last 5-6 years. Terrible customer service, long wait times, failing to return calls after leaving …
I have been there 8 yrs in can’t even get a checking act only savings wit my CS-690 only ATM card can’t pay bills over the phone.i?hate this CU
By far the worst customer service I’ve ever had. I tried to work out an issue with an incorrect address they had on file (they never resolved it) then I tried calling for WEEKS and left voicemails trying to get ahold of them to pay a loan …
I’ve worked for them in the early stages of diversification. I had coworkers that were not used to working with minorities which made it very unbearably place to work. I then quit and filed bankruptcy. At the time I was employed there, a …
This is the worst banking institution I have ever dealt with. They make it next to impossible to open a checking account. Then when you have a loan with them they want to charge almost 13 dollars on top of the interest just to make a payment. What crooks !!!
Deposited my check through the camera thing and it said the back of my check photo was bad so I redid it so many times to even count and it finally gave me money. So I spent the money and they took away the same amount later on complaining …
Exceptional customer service at every level. Diverse staff that reflects the community. Large enough to provide every service yet small enough to feel very personal. I’m proud to be a member and do all of my banking at Hiway Credit Union.
I have recently gotten an auto loan with this bank and it is the worst loan officers I’ve ever met over the phone he was very rude I try to set up auto pay With their help And the way they set it up caused me to be late on my payment when I …
This bank is the WORST BANK IN THE WORLD. They will reject your deposits whenever they like to require you to walk into their bank – which is by appointment. The teller lines are crazy long – expect to spend over an hour to do transactions at this bank. This bank is the worst bank!
Never disappointed with service at this Credit Union. People at this location are always friendly, very helpful and professional. Can’t say enough good things about them!!
This is horrible. They take out my sister bank without my acknowledge authorization permission. Never go back this. Negative and does not honestly for theirs branch.
I’ve been a member for over 35 years and I’ve never been not able to get a loan of any type. They have always been very helpful.
35 plus year member, HFCU service continues to decline. Now you have to do your own title work with an auto loan, go to the DMV pay the money to list HFCU as lender. I thought that is part of the lenders job in the loan process.Just a member number now. They forget the employees and families that this institution was started for.
I can not explain the frustration I’m feeling. I have a car loan with this company. Times are very hard with covid past, present. I realized I can’t afford the loan. I Voluntarily surrendered my car on February 11th to the bank. Sign the …
This bank has too many sign in problems with online banking when it’s payday. It’s funny how I can sign in fine on every other day, but on payday I am unable to see how much money I have or if my money has been deposited. It’s really …
Member since 1989. Very happy. Outstanding service from Ong. Highly recommend Hiway Federal Credit Union.
This was my first bank place to start off with my debit card. When I first enter the building, it wasn’t busy since I’ve came there during the time when it wasn’t busy. The center person was polite and was helpful. Though I was nerves …
I moved from Huntington bank to Hiway Credit Union and it has been the BEST choice! Many of my friends urged me to switch from my “for profit Bank” and I have to say the feel is so much better and the employees all seem like they LOVE their job. Very different feel, I am so happy I switched banks!!
If your looking for a job here, don’t apply here… last thing is you want is a employees talking behind your back, you see the word sss at the end? Most of them will act kind to you but when they know your doing better then them. They will …
They never send my replacement card and they already took out the payment for replacement card. When I call them they only told me to wait. It’s has already been more than weeks now, not really helpful. I can’t use my bank at all, can’t use my card neither withdraws, and I have bills to pay.
Today I went to this branch to request assistance on getting a quote for a personal loan. I was setup with Deedra a loan officer. As I was sitting at her desk providing her information she had asked I was not made aware that a hard credit …
Terrible experience! I applied for a credit card over a month ago. Never once heard anything in regards to my application. Called numerous times and was continuously told someone would get back to me about my it. Of course, no one did. I …
If you are ever planning on using their drive thru services, know that you will be waiting FOREVER for them to complete your transaction(s). I recommend going inside instead. …
Horrible horrible horrible customer service. I wasn’t aware my payments weren’t going through as I thought I set up autopay. I then look outside to a tow truck taking my car away. I recently lost my job and was out of town for some time. …
Pretty behind on times.
I’ve been with the bank for 20 years. I grew up with it being my main bank. They …
I have been a member of the St.Paul Branch for approximately 40 YEARS. These past couple years customer service and working with my account has been difficult to say the least. The upgrade that was recently done made things even more …
I have been with this credit union since 1989. Back then it was the best in the nation. And for the first 15 years or so it continued to be great. The first time I was not happy with Hiway was when we went to get a mortgage to build a new …
I used to love Credit Union. now every time I have to deal with them I cringe.
The most recent is dealing with consumer loan. firstly they did not get back in a timely fashion plus the more I contacted them they more they implied I did not …
After going through the process of setting up an external payment method so I could make simple advance payments on my car loan to lower the principal, just as the Toyota dealership insisted I could do, I discover this bank only allows …
Used to be a wonderful credit Union once upon a time. Been banking here for over 2 decades. Now you can’t get answers to any questions and they can’t get the simplest of things done right it seems. Too many bad situations to list. …