I needed my main water shutoff valve replaced because the old valve would not completely shut off the water supply to my home so I could perform maintenace to a leaking shower valve in my home. I called today and put in a request to have …
The way they welcome new customers is to turn your water off during you’re good faith application process without notice. An invoice/bill to be paid is usually customary. Welcome home to Navarre!
I don’t get the $3 per month convenience fee to pay online. Seems like it would be more cost effective for them for us to pay online. I think its a way of extra revenue for out of state owners but it’s hurting everyone. STUPID!
There is a current public outcry for power around here but what about water?? Seems this company is over-charging by a long shot! I have lived in multiple states and never paid other $80 for water, in the summer time too and my first winter bill with HNWS is $130! Absolutely wild to me!! Something needs to be done.
If I could give HNWS zero stars, I would! Terrible customer service. They all have a condescending tone when they speak to you. Their automated system says all conversations are recorded but when I asked Monica if conversations are …
Called spoke to a woman who answered the phone to ask a question, she was extremely rude!!! Extremely!! I never post about bad experiences but this one needed one. I only called to ask a question and she wanted to escalate the conversation, …
Just called to report a leak at my residence, the woman that answered said she could not verify it was me who was calling about my account. I’m the home owner and live at the address I was reporting about. After that conversation she …
Some of the policies really need to be changed. The people that work there just say they didn’t make the policies, which I’m sure they didn’t. I asked if I could sign up for direct withdrawal from my checking account now and get my deposit …
I needed my main water shutoff valve replaced because the old valve would not completely shut off the water supply to my home so I could perform maintenace to a leaking shower valve in my home. I called today and put in a request to have …
The way they welcome new customers is to turn your water off during you’re good faith application process without notice. An invoice/bill to be paid is usually customary. Welcome home to Navarre!
I don’t get the $3 per month convenience fee to pay online. Seems like it would be more cost effective for them for us to pay online. I think its a way of extra revenue for out of state owners but it’s hurting everyone. STUPID!
There is a current public outcry for power around here but what about water?? Seems this company is over-charging by a long shot! I have lived in multiple states and never paid other $80 for water, in the summer time too and my first winter bill with HNWS is $130! Absolutely wild to me!! Something needs to be done.
Excellent customer service. The office is being remodeled but if you call when you arrive, they will come out and take care of you.
If I could give HNWS zero stars, I would! Terrible customer service. They all have a condescending tone when they speak to you. Their automated system says all conversations are recorded but when I asked Monica if conversations are …
Called spoke to a woman who answered the phone to ask a question, she was extremely rude!!! Extremely!! I never post about bad experiences but this one needed one. I only called to ask a question and she wanted to escalate the conversation, …
Just called to report a leak at my residence, the woman that answered said she could not verify it was me who was calling about my account. I’m the home owner and live at the address I was reporting about. After that conversation she …
Some of the policies really need to be changed. The people that work there just say they didn’t make the policies, which I’m sure they didn’t. I asked if I could sign up for direct withdrawal from my checking account now and get my deposit …
I love HNWS❣️In a crisis they’re understanding and they will assist you with a fabulous payment plan! Thanks for your KINDNESS ❣️