(Translated by Google) Home Point Financial, was in charge of the refinancing of my house, the most important thing is that the communication was always in Spanish and that way I could understand the terms of the contract, and when I had a …
THEY TOOK MY PAYMENT AND LOWERED IT ON THEIR OWN WITHOUT ME GIVING PERMISSION . TRY CALLING AT ALL HRS .TO NO RESPONSE. GETTING AWAY FROM THEM FOR THIS PLUS A FEW MORE REASONS OF SHADY PRACTICES
It started out well, but got slowed down as we were on a trip for two weeks. Thanks to presitance and Keona Young, got through it only a few days late.
Terrible company with absolutely no ability to communicate. I have been trying to get checks endorsed by them for an insurance claim for over 3 months! If you can, avoid this company!
The 31st 1099-INT due date and the day is almost over and I am yet to see it in my statement online or by mail. Disappointed and specially if this is all I need to file taxes.
Their online system is absolutely horrible. If I could give 0 stars I would. Time to catch up Slow Point. Get a new system. Your’s is clearly from 1992.
They will charge you for ther mistakes. Do not care about customers. Wish I would have checked them out better before I went with them on my home loan. No I would not recommend them!!!!!!!.
Terrible at communication, their number from their site is disconnected????, won’t answer emails and when I went on disability they were the opposite of helpful to figure out my payments. Even as I tried to pay my first payment, and many times after that, their website kept crashing.
If they hired the lady back id keep it at 5 stars. Freedom of speech is what this country is founded on. Her job is to look respectable on the clock not off it.
I’ve emailed multiple times about my account, no response. Called and chose the option to have them call me back instead of waiting 10 minutes, waited an hour and nobody called back. Such a pain to deal with.
Terrible customer service. This is the third time I’ve called and the hold time is over 30 min. No joke! When I actually talk with someone they tell me they are sending the documents I’m requesting but it never happens. I can’t believe a company like this can stay in business!
Absolutely trash scammy company that robocalls and they aren’t even good at that! Spammed robocalled me all day today. You’re better off going with someone else
Their customers service is what to expect for a debt collector never missed a payment and was inquiring about something completely different than my amount owed and the smug customer service representative at first said my loan was not able …
Terrible service. The right hand doesn’t ever seem to know what the left hand is doing. When I refinance I will find a different company. I do not recommend this company to anyone at all for anything.
Not a good experience working with the PMI deparment to get the PMI removed has been a nightmare and taken over a month to get a clear answer on how to get it removed. Don’t use them if you can help it.
I can’t ever get them to respond to a email. Got a updated property tax and submitted it via email and got no answer & it yet has been received. Absolutely awful with communications. I need to get a new mortgage company.
I had a great broker experience from submission through the process and ending in closing, great AE great underwriting manager, Jennifer
Really recommend this bank
Do not use this company!!!!!!!
We are selling our house and just found out that HomePoint hasn’t paid the taxes from the first half of 2017 even though they escrowed them. They also raised our escrow payment even though taxes and insurance went down!
Worst customer service we’ve ever encountered. Sold our house, escrow company and ourselves contacted million times the last 2 weeks only to request the payout statement and to date no response from them. …
Honestly, you’re better off selling your house if HPF buys your loan. They are incompetent, inconsistent, and blatantly hide information from you, the customer. They can’t even handle simple escrow payments…
Amber was so easy to get this deal done, she was though, detailed oriented, and accurate. I highly recommend Amber and her company to make your process easy . Thanks Amber
We received a homeowners insurance check in the amount required that our mortgage company be included on the check for some reason so I’ve been trying to reach them for days but their system is down I have no idea where to send this check I …
This company is absolutely atrocious to work with. The customer service employees are brainless and I have been told multiple times a task was completed when it was not. I can’t wait for this loan company to bottom up like the rest of them so I can get transferred to another loan company.
I work for a broker so having options is important but Home Point is one of the Best Lenders we work with. Thank You to Home Point for your fast turn times, great rates and great staff. Gabriella Godde -California Mortgage Girl
Willie and Janell were extremely helpful and communicative through the whole process. They responded quickly to any and all of my queries and were very polite and helpful. It was a pleasure working with them!
Great lender and great people. Its great to have a company that values you as a partner and is willing to work with you to get deals done. Everyone that works there is so helpful and nice and it has been a great experience
Customer service is improving. Since I had such bad experiences in the past, I cannot give this company a higher star review. BUT my last 3 experiences has taken my reviews out of the negative stars.
Dealing with home point over the past 6 months has been a nightmare. They are administering our FHA 203k loan and simply do not respond when we ask for clarification or for help regarding this loan. Worst customer service ever.
Pathetic service!! Struggle for for more than a month to get even our money from Escrow account. Team is not friendly and processes are long & bad. Emails are not even responded. Would never recommend anyone!!
Spoke with a rep named Peter Klein via email. When I was finally able to call him directly, he hung up the phone. (I thought it was just an accidental disconnection). I called him right back, and Klein did not respond. He simply stayed on …
Honestly the worst company I’ve ever had to deal with repeatedly. Slow to respond to inquires and requests (if they decide to respond at all), maybe 1 in 5 customer service reps are knowledgeable about their products, and plan on at least 20 minutes on hold to reach that person if you’re lucky enough to find them.
Robert has been such a great help this year for me. His communication has been top notch and it has made my life a whole lot easier! I will be working with Homepoint a lot this year.
In Nov 2019 my loan was acquired by Home Point Financial and got sold to another company in Jan. In that 2 months I found Home Point Financial customer support very poor: 1) call center apparently even wouldn’t look at my payment history …
This company bought our mortgage about 5 months ago and it was one of the worst things to happen in my life. I don’t want to call it “costumer service” because on multiple occasions they have failed to serve me with anything I ask about. I wish i could give 0 stars.
I have one word…..RUN…..Yes, if you have ANY other choice use anyone other than HOMEPOINT FIASCO! RUN, and run far from them. The company is an ugly mess. They have made HUGE mistakes and now we are left with how to clean them up. …
Worst company I’ve ever dealt with. Customer service reps sound like they just graduated middle school. They refuse to answer my legitimate questions. And unable to explain why my taxes on their website are triple what my assessors office …
We have been working for many years with David Olsen and his team(s) and he is by far our favorite rep with outstanding customer service, great pricing and gets the job done!
Knowledgeable, attentive, friendly and professional are just a few of the words describing my experience with Jorge Lerma and Michele Young of HomePoint Financial. Would highly recommend this lender! They can help make your dreams come true!
Dyan Nill-Finnicum and Home Point Financial are one of the top lenders we work with and aside from great pricing and service, they know how to get it done. Can’t say thank you enough for all you do!
Home Point with Team Adelfo, doing a great job despite heavy volume currently the entire mortgage industry is going through. Also backed by industry recognized Eric Yang and appreciate his hard work too.
One of the most customer service driven wholesale lenders I’ve worked with. Really do things right for clients. They are very broker friendly and enable brokers to help more clients.
Very poor customer service, was treated extremely poorly over the phone by someone named Lisa when calling to inquire about paying off the remainder of my mortgage. She was very rude and ended up hanging up on me. I called back and the …
I am only giving the one star because 0 stars is not an option. Been trying to make my mortgage payment for 2 weeks. They have a new online system and I can not log-on. Have called SEVERAL times only to be disconnected after waiting up …
Stacy Hartmann, our account exec is fantastic and has gotten all of my loans closed quickly, easily, and with the best rate possible! HIGHLY recommend.
Love doing business with Home Point. My AE, Dyan Nill-Finnicum, is the best in the biz. They work hard to meet our deadlines and work with us on conditions. They are a true partner and highly recommend to any MLO.
Really loved working with the team at Home Point Financial. They were very understanding and answered all my questions (and believe me… I had A LOTTTT). I wouldn’t recommend going to any other company. 10/10 if I could give them it.
My Account executive Robert Rodriguez goes above and beyond to get us to the closing table. Always answers his phone and stays in communication throughout the process. Will do whatever it takes to make it a smooth process.
Very Shady. You try and call them and no matter what time of day you will be told they have high call volumes so they can’t take your call… that’s right CAN’T take my call not put you on hold or call you back, they will just blatantly …
We appreciate our partnership with Homepoint Financial wholesale lending. Using a mortgage broker is the best way to get a mortgage. Be sure to contact a mortgage broker and ask if they use Homepoint Financial.
Brian is a “hands on” AE & simply the best. The most efficient , reliable, & knowledgeable AE I have worked with in over 20 years. Brian pursued working with Homeland Lending for well over 2 years before receiving a steady flow of our …
I applied for a position with Homepoint Financial, excited that I may have an opportunity to remain in the mortgage industry with ‘new blood’ in Richmond, VA. After several days and this being my #1 priority for an employment opportunity, I …
Literally the worst customer service I have ever received. We had our house burn down last year and Homepoint has been a nightmare to deal with. If you are contemplating using the company RUN AS FAST AS YOU CAN. THEY ARE TERRIBLE TO WORK WITH.
I had some financial issues just do to changing jobs and new pay schedule I asked if I could get an extension on my payment for 1 month I was told I had a grace period til the 16th and if not paid would have late fees. I feel like it’s not …
Steve Clarke is an excellent AE! The underwriting staff is quick and consistent. Also, the closers are very flexible and willing to go the extra mile to fund our purchases on time. Keep up the great work!
Having Homepoint as a loan partner has been a wonderful experience. From the account rep to the closers, they have delivered on there promise. Thank you Home Point.
Useless. We have made 5 calls to customer service. On hold at 30-40 minutes each time. Tonight we were on hold for almost 2 hours to speak to a supervisor. They closed while we were on hold. Worse lending company out there. Will be looking …
I have been told by customer representative Angela Massie to send a required insurance from my HOA and in same day I have provided requested document and asked for a confirmation. Since I havent heard anything, 2 days later I have follow up …
I like so many before me would give zero stars if it was an option. If you want to know what your bill will be and that your payments will go where you asked them to go, find another company! If you want someone to treat you like you are …
I’ve been working with Doug Bland at Home Point Financial for long time and I’m always very satisfied with his great expertise as AE.
I’m definitely keep working with him many more years to come.
Terrible experience overall. 5 minutes on an automated call attempting to talk to a person only to be hung up on by the system. Inaccurate correspondence regarding escrow amounts, and random payment increases without explanation. Weeks to …
Worst company ever i really dont understand how they are in business. They recently reported my account that i paid off 1 year ago delinquent!! They destroyed my credit, it went down by 100 points!!! They were supposed to fix the issue but …
It takes 10 minutes to get someone on the phone who can’t answer your question and transfers that never go through. To pay down mortgage, one associate says to just pay any extra with monthly payment. I did this and the extra was not paid …
Home Point has been great to work with! The entire team has been super helpful and really jumps in when files need to be worked. They really help me meet my deadlines. Definitely my go to lender!
We had a pleasurable experience with this company. From my initial phone call, basically gathering information, and was instantly told, “Yes”, they could help and we were eligible to move forward. They were in constant contact and willing …
I can’t say enough about Home POint and Kriss Rico my account rep. I can always get the hard loans done here. The communiction and willingness to get loans done is second to none! Kriss is a superstar, she makes this business fun and rewarding by being such a great example of hard work. Her Team including Andria are all amazing!
First, Jodi is a PRO! Does she ever stop working? Easy to find and if she doesn’t know the answer(rare), you can bet you will get “guideline” correct answers in short order. Urgent help needed on a file, you want her on your team! It takes more than just great rates/pricing- 5 stars to her associates too, it takes a gang to close loans.
They are so bad I believe any positive review listed here is fake or a brand new customer that hasn’t had to really deal with them for all thats involved in a 30 year mortgage relationship. I’d give them a 0 if I could. These people are …
I’m a mortgage broker and having a great lender like Home Point is amazing. They’re so responsive and the best customer service. Looking forward to working with them more!
Jodi Moran is a consummate professional in every sense of the word. Her honesty, loyalty and integrity are unparalleled. Her commitment to her clients, that is us, is clearly demonstrated not only in the way she handles each transaction but …
Took over my house loan from bank of england and ever since has been nothing but a hassle. They also stopped paying my house insurance company thus causing my home insurance to be cancelled causing me to not have insurance for 3 months …
Rapid Mortgage sold our loan to Home Point and frankly invisible to us as we pay our bills on time and don’t wait for their mail coupon to pay. I hate illogical things thus when I receive by mail coupon/statement on 10/3 for a payment due …
I am 6 months into my first mortgage with Home Point and I would never recommend them. Their website is terrible to use and glitchy – wrong due dates stated on the dashboard (ie next payment due Feb 1 when payment is actually due Jan 1), …
I’m property tax exempt disabled veteran and after contacting these people many times . I pay my own home owners insurance and I am exempt from having an escrow account. But, Home Point Financial continues to add this to my monthly house …
Our AE Bryan has been phenomenal. I sent homepoint one, their team earned 5 more the following month – this wholesaler has quickly become among my top favorites – the people here have their attitudes dialed in correctly which makes working together even during challenges very refreshing
Home Point had a glitch in their system in May of 2018. This system error resulted in them reporting my wife and I as 90+ days delinquent to all three credit bureaus. Our 800+ credit ratings dropped by almost 100 points….we find this to …
First off, whoever wrote they are a “good company” is a FRAUD and obviously works for the company. Let’s tell you my experience with this illustrious company. Here’s the story: …
ATTN Wholesale Mortgage Brokers!!! DO NOT send your loans here. I have been a mortgage broker for 18 years and I have NEVER experienced such horrible support. Initial UW took 30 days and the UW missed half of the conditions, then the UW …
Beware and dont use this company. I paid off my mortgage in good standing a year and half ago and out of the blue they started reporting it late even though it is paid in full — dropped my credit score 150 points . we have to get …
Hompeoint Financial is the very best lender to work with, Team Foster rocks! They make us feel like they really care about our clients experience and how we look to all parties. I can not imagine doing this challenging job without Nichole …
I am a mortgage broker, and I have been working with Home Point Financial for the past 4 or 5 months. My AE, Brook-lyn Hibbs, is awesome and Home Point offers some of the best rates and loan programs on the market. I highly recommend them!
If I could give 0 stars I would. Every single time you call, you receive different information. I’ve had issues with my escrow account in the past. They are not helpful whatsoever. One person tells you to upload documents online, then …
I filed bankruptcy over 2 years ago and reaffirmed the house. I have been getting the run around from home Point, they open the account on my credit, then they close it! They keep telling me it reporting open on all 3 credit bureaus, but …
Finally, I have completed my refinance paperwork and done with Home Point Financial (HPF), ending my five months nightmare. Basically, the customer service of HPF is trash. Wherever you get the loan, you need to remind your lender to avoid …
Absolute worst customer service!! Rude, combative, not helpful, blaming me for what happened. Complete waste of 40 minutes of my life that I’ll never get back. My bank, Wells Fargo, was bought out my Flagstar in Dec. 2018 timeline and I was …
Aa MLO I had a great experience working with Home Point Financial. Our account executive Mary Johnson is very professional and helpful. They also providing very good rates. I look forward working with them again.
My AE Ben Harrison is great! I love to work with Ben and his team Loan Coordinator Lucas Taylor and UW Jerrie McCormick, Ryan Pennington. Ben take care of my main issues after we sign with homepoint, he is very experienced and you can …
Home Point Financial and Debbie Parker are the best to work with!! Always responsive , professional and will go the extra mile to offer the best service. Whether it’s a rate extension needed or help securing the client the most competitive rate Debbie is always there to help!!
I have been in the mortgage business longer than I would like to admit. But one thing is for certain and that is you will not find a more dedicated, hard working professional than Leanne Bohlender!! It is people…great people that make the difference!! I’m very fortunate to have Leanne on my team!!
1. This company decided to change their website (which they can) without notification. I went on their old website to pay my mortgage and was directed to the new one. I was asked to create a new account, which I did (no problem) but I can’t …
Seems like they want to do everything to keep me from making a payment. My account is ineligible to pay online or phone due to their mistakes. I send a check and it takes them 3 weeks to process, so they’re constantly calling me wanting to …
BUYER BEWARE!!! I chose to do business with HPF initially because they offered the ability to recast the mortgage for my new home purchase after a few payments. This plan fit my circumstances well so I could purchase a new home, move and …
Absolute easiest portal. Love my AE, Leanne and my LC Terry. If they don’t know the answer they work hard to find it. They both are prompt and attentive. Underwriters and closers are great to work with too. LOVE HOMEPOINT! If you aren’t signed up do it now.
I got two home loans for the same amount from different lenders for two separate houses. The terms looked the same, but somehow Home Point had a payment that was $200 more a month. Later I sold the house with the Home Point loan. They never …
I have had a very positive experience with this company. This my second time doing business with them and as before it went smoothly; no red tape or jumping through hoops to get things accomplished. They are accommodating, truthful and …
I am a mortgage broker, recently sent my file to Home Point Financial. Great experience. My account executive David Olsen did a phenomenal job to assist with my first deal, Highly likely to recommend. I will send more deals soon. Thank You !
agreed! HORRIBLE experience with them and SLS. My mortgage was sold right after I sent my first payment and now my mortgage is past due. Both companies told me I need to call the other one in order to get the payment sent over. The …
If I could give them 0 stars I would! The most unorganized company I have ever dealt with! Employees are incompitent and inconsistent. You get a different answer from every employee you talk to there. I’ve had multiple issues with this …
Home Point has done an amazing job for me with underwriting and getting a CTC on time. One turned in now is a refi, and they will have it completed in less than a month! Unheard of right now during the massive amount of refinances coming …
I have a mortgage with this company but when I called to refinance, they weren’t very helpful, or I can say not helpful at all. I called two times and they said someone will call me back but never received a single call then I emailed. I …
Homepoint is a great lender. Our account executive Leo Armada is exceptionally well! Always available to take my calls and i can tell he truly cares. Communication is everything in this business so it is greatly appreciated! Thank you guys.
Home Point purchased our mortgage after closing, and I guess their online servicing is okay; it has the basics. However, their support for my current insurance claim is borderline fraudulent. After a broken pipe made our house un-livable, …
I am beyond frustrated with Home Point Financial. I contacted my mortgage banker to see if I can switch lenders. I will pay money to not have Home Point anymore. …
Home Point Financial provided excellent service and the best rate + closing costs I found (got 3 offers from different companies to compare). Matthew Stewart and Keona Young were trustworthy, responsive and helpful; it was a pleasure to …
I had 2 rates locked (which were competitive with each other) when I was offered an even better rate (with lower costs) by HomePlus. It was so much better (saving me out-of-pocket over $8,000 on a $700,000 loan) that I could not ignore it. …
Homepoint is a great lender & John Lally is an amazing Account Executive. I’m very happy with their turn times, underwriting process & pricing and I recommend everyone to use Homepoint. John is a fantastic AE, previously an Underwriter & …
If someone ever tells me that their loan has been sold to Home Point Financial, I will immediately and unequivocally tell them to run to their nearest mortgage broker and start the refinance process. Dealing with Home Point Financial has …
My long term experience in the mortgage industry has introduced me to several mortgage lenders and their representatives. After 46 years of brokering loans, I have chosen to concentrate on working with the most reliable lenders that offer …
Home point is a great refi lender. I had a borrower that had multiple investment properties on an adjustable rate 5.5%+. Most of the lenders I brought this file to required more cash reserve than borrower had on hand. Home point was able to …
Nichole and the rest of the team at Home Point have not only worked to ensure all my questions and issues were addressed but also made sure my clients received the best service possible. In the crazy times we’re in where most people are …
As a lot of people here have stated, run run run! Home Point picked up our loan from. Mortgage company and it has been a headache since day one. We have been with them for a year and a half now, and are currently saving up to refinance. …
1 star only because zero stars is not an option. Unfortunately I am stuck with Home Point because they merged with my previous mortgage company. I have not 1, but 2 tales of horrible experiences with Home Point. First, I changed homeowners …
Homepoint did an amazing job and providing a smooth closing for our client. It was a pleasure working with Brook-Lyn as she kept us up to date every step of the way. She was very professional and knowledgeable!
I am a Realtor in Florida and I work with lenders many times during the year. I worked with Jodi for a loan for the purchase of my own home recently. She was great to work with. Always quick to respond to any requests. She was very professional and went beyond the call of duty. I would be happy to work with her again
I am very satisfied with Home Point’s product, pricing and services. My account executive, Bryan Ravitz, always available to answer my questions, coordinate the partners to resolve if there is any issue and make sure every loan closed smoothly from the beginning to the end. Thank you Bryan and Home Point.
Please don’t utilize them for refi. I started with them at the end of July with great credit and never closed. The communication is subpar and my numbers changed several times. They took so long to refi my mortgage was sold and now I have …
Home Point provided an excellent closing experience! They were very fast, thorough, and low stress. This is my second mortgage experience with Home Point, as I have never had any issues with them – so, I used them for my new Florida home. Would highly recommend!
I have been trying to refinance my house through Home Point for TWO MONTHS!!! I signed all the necessary loan documents and signed the loan payoff docs and that was a month ago. Andrea was my processor and she never called me back and I …
Homepoint is not just “another mortgage company”. They provide mortgages through the brokerage channel with excellent results. My Account Executive is Kelley Sweetin, who takes action as needed to make the process effective. Kelley’s team …
Home Point Wholesale offer something that is rare into days Wholesale Environment. They simply are willing to do what is necessary to close your loan file in a reasonable timeline. Stacey and Chris are a great responsive team and represent a go to investor for me
As a broker, great team to work with. Originating loans my account executive and underwriters and closers always get the job done. I have never had one borrower call me to complain about the servicing side of things, but I know if they did my team would take care of that too.
I had a great experience refinancing my mortgage with Home Point Financial. The process was fast, easy and painless. Imelda was a great loan officer and Janet was a great processor. I could not believe how fast the process was. My loan closed so quickly and with no issues. I am grateful. Thank you, Home Point Financial!
I am a new customer to Home Point and I have 2 mortgage loans with them. Initially I tried to set up payments online but was given an erroneous loan number. I called customer service and had the matter cleared up by a very knowledgeable …
Homepoint has a large variety of mortgage programs. Their website is easy to use. But what really sets them apart is my Account Executive, Bryan Ravitz, who is always available, very knowledgeable and knows how to assist me in getting …
Home Point is an excellent company and partner in my business as a broker. We work primarily with Agents and Builders. They have never missed a closing for me. I recommend them to all of my Broker friends. Thanks again HP for the excellent job that everyone their does for us.
My mortgage was sold to this company and immediately they somehow lost track of the first payment and wanted a double payment. This took a month to settle. I figured no big deal they fixed the issue, then when I changed insurance companies …
I have done couple loans with Cathy Bonfiglio and team, they are very prompt, professional, honest and emphatic dealing with their clients, I would go back to them without any hesitation, their pricing was very competitive, both loans were …
Bureaucratic process with red tape for simple matters in managing the mortgage they give you. Reps are kind yet the process is convoluted, slow, inefficient once you get your mortgage with Homepoint. I do not recommend getting your mortgage …
Working with Adrian Santos is as good as it gets! He is the by far the best account executive I have ever worked with in the past 35 years. His knowledge is unsurpassed by any account exec I have known. He is more knowledgeable than most …
Great bank, great rep, solid pricing and underwriting. Communication is very important to me and my team. and David Olsen always picks up the phone and takes care of rushes when needed, and works with the underwriters to address any concerns’ we have. Just a good choice. Cheers
Absolutely terrible & horrible experience I ever had with any mortgage co’s. Not all the CS are nice, they will cut you off while you are talking & they sounded like just woke up or don’t want to talk to you and get of the phone and leave …
I wanted to take a minute to share my experience with Home Point Financial. I recently refinanced 6 of my clients on the VA and FHA Streamline programs. Their pricing was better than all the lenders that I priced them with. My Rep Jenny …
Really a trash company. Have never had a late payment in decades. They had an issue with their computer system and my auto payment was not withdrawn. Instead of making it correct they will not take responsibility. I highly would recommend getting a loan anywhere else.
Cannot get through to anyone on the customer service line. The outbound message says they have “high call volume” and to please call back later in the day. Who doesn’t have a “leave your number and we’ll return your call” feature? Ready to do a payoff and can’t talk to a human. Totally unacceptable.
I have been trying to handle an issue with my property taxes and escrow through Home Point Financial for several months now. This company has basically doubled my mortgage payment as of June 2022 because they are charging me for my property …
Absolute crooks. I am considering refinancing my mortgage at a higher rate to switch lenders that is how terrible their service is. They have yet to pay out an escrow overage from December of 2021. Every time I attempt to inquire it is an …
first off, if i could give a negative star i would! this is the worst customer service i have ever dealt with in my life! they work from home and has no ability to do anything so why even have them. they processed 2 payments in one month …
I have had a baffling experience with this company. My mortgage was sold to Homepoint; three months later it was sold to ServiceMac (which apparently is related to HomePoint,) and then it was sold back to Homepoint. I have been trying to …
(Translated by Google) Home Point Financial, was in charge of the refinancing of my house, the most important thing is that the communication was always in Spanish and that way I could understand the terms of the contract, and when I had a …
Easy process
Great experience
Great Service
Fire Lisa Greenwood. 😊 …
Great partner!
Awesome company!
Great team!
Efficiency, knowledge, friendliness
Great company to work with.
Great lender to work with
Love Gala and Home Point!
Great experience with Homepoint!
very great experience.
Great team! Thanks!
Awesome, fast and efficient!
Excellent advise, guidance and pricing.
excellent pricing and support!
Worst customer service I have ever had
Excellent customer service.
Homepoint is a great lender!
Debbie Parker is awesome!
Terrible company, avoid if you can.
Outstanding AE in Jeff Lynch.
I highly recommend Home Point Financial!
Great lender with great pricing!
It is always a pleasure to work with Homepoint
Fantastic wholesale lender to work with.
Great Rates and Great Customer Support.
Great experience. Professional and efficient.
Highest quality service and best pricing!
Manny was great and kept to his word.
Run from this company they are out to make you default and try to get you on fees !!
Nichole Foster best AE in the biz…
Very good follow through and a smooth process. Thanks.
Great experience. Highly recommend Homepoint Financial!
Home Point is customer friendly and broker friendly lender.
worst customer service ever, very shady company, refuses to speak with the consumer if the consumer advises them the line is recorded
Great company, great leaders in place, clear direction into the future.
Very frustrating to work with! With the exception of Peggy..Peggy needs a raise.
Just seeing a member of your company post racist remarks about the First Lady of the United States on Social Media is disgusting..
Everything went smoothly and we were able to close on time
Great company to work with and broker loans through.
Top notch service and low rates. This place is legit!
Homepoint has been our preferred lender for the past 4 years!
Glen and Homepoint have been amazing for me!
Great lender great rep Kelley Sweetin thank you all so much
Great lender to work with. Outstanding service and great employees!
Jodi Moran is the Best Account Executive ever.
Great company! Really takes care of its partners.
I love working with Home Point. Great company
Always great with pricing and super helpful with any client needs.
Homepoint was great to deal with, I highly recommend them.
Very positive experience. Responsive and attentive team. Would highly recommend.
Home Point is one of the best wholesale lenders in the business.
Lone officer posted unflattering comment about the First Lady of the United States. May not be a place minorities want to do business.
Home Point is at the top of our list for agency loans for many reasons.
HPF is an incredible wholesale partner. Consistently excellent.
Awesome Account Exec/Awesome rates…everything you need in one lender!
Staff members post racist statuses. Definitely not a place minorities should feel comfortable going to.
Customer service is the worst! Call center is nonresponsive!! Run!! Take your mortgage somewhere else!!
Homepoint is a great TPO partner for mortgage brokers
Robert is definitely a outstanding and efficient account representative!
They’re great if you want unexplained increases to your payments.
Never Saw such unprofessional mortgage company. Will never use again
Got my mortgage through Home Point and didn’t have any trouble.
Great customer service, common sense Underwriting and quick and responsive turn times.
THEY TOOK MY PAYMENT AND LOWERED IT ON THEIR OWN WITHOUT ME GIVING PERMISSION . TRY CALLING AT ALL HRS .TO NO RESPONSE. GETTING AWAY FROM THEM FOR THIS PLUS A FEW MORE REASONS OF SHADY PRACTICES
Homepoint is an amazing lender and they are always their to assist their clients.
If zero stars was an option I’d be going with that. I have never dealt with a more disorganized, untruthful, disrespectful company in my life.
First time user of Homepoint. Very happy with the process and support I received.
Been trying for 2 months to get a payoff on a loan. Keep getting transferred from person to person who refuse to answer any questions.
Gala is the most responsive AE we have and is always willing to help.
Terrific service, knowledgeable account exec and great programs that have helped me for many years.
Love working with the team we all work hard to get the best deals for our clients!
As a broker, I always recommend my loan agents to use HomePoint Financial.
Adelfo and Home Point Financial are definitely rock-solid. Thank you for the partnership.
It started out well, but got slowed down as we were on a trip for two weeks. Thanks to presitance and Keona Young, got through it only a few days late.
Ralph and Home Point find solutions to problems and these days with Covid overlays, there seem to be a lot of them. Thanks Ralph and Home Point!
Todd at Home Point is very knowledgeable and responsive day and night. I can always trust what he tells me.
Great company to work with. They treat their customers as mortgage companies should. A+
This company is terrible to deal with. If your mortgage was sold to Home Point you are being punished for evil deeds in previous lives.
Love this company, steller rates and even better people! Turn times got a little crazy for a second but this is my number 1 lender I do business with.
Excellent mortgage loan assistance. I 100% highly recommend Home Point Financial!
The AE, Doug Bland is great, always helpful and very knowledgeable of their products. Thanks for being there all the time to help!
Always a pleasure working with the team at Homepoint. I highly recommend sending your loans to them.
Terrible company with absolutely no ability to communicate. I have been trying to get checks endorsed by them for an insurance claim for over 3 months! If you can, avoid this company!
I love working with Homepoint. The AE Jenny Gibbons is always willing to help out and is a pleasure to work with.
The 31st 1099-INT due date and the day is almost over and I am yet to see it in my statement online or by mail. Disappointed and specially if this is all I need to file taxes.
Great Rates! Great Service. Even though turn times are lengthy, knowing that your client is getting the best rate, it is worth the wait.
Their online system is absolutely horrible. If I could give 0 stars I would. Time to catch up Slow Point. Get a new system. Your’s is clearly from 1992.
I received a great rate and the process was super easy! The customer service was top notch, I would highly recommend Home Point Financial.
0/5 customer service
0/5 response time
0/5 overall satisfaction …
They will charge you for ther mistakes. Do not care about customers. Wish I would have checked them out better before I went with them on my home loan. No I would not recommend them!!!!!!!.
Working with home point has been great, if you have a loan that isn’t cookie cutter they will do their best to make the loan work.
Love Home Point, and I love my account Executive Chris Camirand, always available and ready to help me and my clients.
Terrible at communication, their number from their site is disconnected????, won’t answer emails and when I went on disability they were the opposite of helpful to figure out my payments. Even as I tried to pay my first payment, and many times after that, their website kept crashing.
If they hired the lady back id keep it at 5 stars. Freedom of speech is what this country is founded on. Her job is to look respectable on the clock not off it.
I’ve emailed multiple times about my account, no response. Called and chose the option to have them call me back instead of waiting 10 minutes, waited an hour and nobody called back. Such a pain to deal with.
Terrible customer service. This is the third time I’ve called and the hold time is over 30 min. No joke! When I actually talk with someone they tell me they are sending the documents I’m requesting but it never happens. I can’t believe a company like this can stay in business!
We have the best AE at Home Point, and their rates are great and underwriters are definitely make sense underwriters.
Absolutely trash scammy company that robocalls and they aren’t even good at that! Spammed robocalled me all day today. You’re better off going with someone else
Homepoint did an excellent job getting this loan done for my cusdtomer. Our rep Brian is on top of his game!@
Great company, fast processing times and awesome support. I fund 90% of my loan through HPF.
Their customers service is what to expect for a debt collector never missed a payment and was inquiring about something completely different than my amount owed and the smug customer service representative at first said my loan was not able …
Home Point, along with my AE, Robert Rodriguez is my #1 go to wholesale lender. Top notch service and closing everything that I submit.
Terrible service. The right hand doesn’t ever seem to know what the left hand is doing. When I refinance I will find a different company. I do not recommend this company to anyone at all for anything.
Trey Reymond was the best AE and Very responsive . Help me to close the loan file on time.
Not a good experience working with the PMI deparment to get the PMI removed has been a nightmare and taken over a month to get a clear answer on how to get it removed. Don’t use them if you can help it.
I can’t ever get them to respond to a email. Got a updated property tax and submitted it via email and got no answer & it yet has been received. Absolutely awful with communications. I need to get a new mortgage company.
I had a great broker experience from submission through the process and ending in closing, great AE great underwriting manager, Jennifer
Really recommend this bank
Do not use this company!!!!!!!
We are selling our house and just found out that HomePoint hasn’t paid the taxes from the first half of 2017 even though they escrowed them. They also raised our escrow payment even though taxes and insurance went down!
Worst customer service we’ve ever encountered. Sold our house, escrow company and ourselves contacted million times the last 2 weeks only to request the payout statement and to date no response from them. …
Homepoint closes loans! I love working with them. They are a fantastic partner for us at 9x Mortgage.
I have had nothing but problems from this company
Kelley Sweetin and her team are great to work with. A company that cares about their clients and broker partners. Cheers!
Catherine Boyle has been great! Company culture puts the loan originator and customer first. Really grateful to be partnered with Homepoint.
Honestly, you’re better off selling your house if HPF buys your loan. They are incompetent, inconsistent, and blatantly hide information from you, the customer. They can’t even handle simple escrow payments…
Amber was so easy to get this deal done, she was though, detailed oriented, and accurate. I highly recommend Amber and her company to make your process easy . Thanks Amber
We received a homeowners insurance check in the amount required that our mortgage company be included on the check for some reason so I’ve been trying to reach them for days but their system is down I have no idea where to send this check I …
This company is absolutely atrocious to work with. The customer service employees are brainless and I have been told multiple times a task was completed when it was not. I can’t wait for this loan company to bottom up like the rest of them so I can get transferred to another loan company.
I work for a broker so having options is important but Home Point is one of the Best Lenders we work with. Thank You to Home Point for your fast turn times, great rates and great staff. Gabriella Godde -California Mortgage Girl
Willie and Janell were extremely helpful and communicative through the whole process. They responded quickly to any and all of my queries and were very polite and helpful. It was a pleasure working with them!
Great lender and great people. Its great to have a company that values you as a partner and is willing to work with you to get deals done. Everyone that works there is so helpful and nice and it has been a great experience
Customer service is improving. Since I had such bad experiences in the past, I cannot give this company a higher star review. BUT my last 3 experiences has taken my reviews out of the negative stars.
Dealing with home point over the past 6 months has been a nightmare. They are administering our FHA 203k loan and simply do not respond when we ask for clarification or for help regarding this loan. Worst customer service ever.
One of The best account executives and mortgage professionals in the business. It is an pleasure working with Gala. She always gets the job done.!
Pathetic service!! Struggle for for more than a month to get even our money from Escrow account. Team is not friendly and processes are long & bad. Emails are not even responded. Would never recommend anyone!!
Spoke with a rep named Peter Klein via email. When I was finally able to call him directly, he hung up the phone. (I thought it was just an accidental disconnection). I called him right back, and Klein did not respond. He simply stayed on …
Honestly the worst company I’ve ever had to deal with repeatedly. Slow to respond to inquires and requests (if they decide to respond at all), maybe 1 in 5 customer service reps are knowledgeable about their products, and plan on at least 20 minutes on hold to reach that person if you’re lucky enough to find them.
Robert has been such a great help this year for me. His communication has been top notch and it has made my life a whole lot easier! I will be working with Homepoint a lot this year.
In Nov 2019 my loan was acquired by Home Point Financial and got sold to another company in Jan. In that 2 months I found Home Point Financial customer support very poor: 1) call center apparently even wouldn’t look at my payment history …
This company bought our mortgage about 5 months ago and it was one of the worst things to happen in my life. I don’t want to call it “costumer service” because on multiple occasions they have failed to serve me with anything I ask about. I wish i could give 0 stars.
I have one word…..RUN…..Yes, if you have ANY other choice use anyone other than HOMEPOINT FIASCO! RUN, and run far from them. The company is an ugly mess. They have made HUGE mistakes and now we are left with how to clean them up. …
Worst company I’ve ever dealt with. Customer service reps sound like they just graduated middle school. They refuse to answer my legitimate questions. And unable to explain why my taxes on their website are triple what my assessors office …
We have been working for many years with David Olsen and his team(s) and he is by far our favorite rep with outstanding customer service, great pricing and gets the job done!
Knowledgeable, attentive, friendly and professional are just a few of the words describing my experience with Jorge Lerma and Michele Young of HomePoint Financial. Would highly recommend this lender! They can help make your dreams come true!
Dyan Nill-Finnicum and Home Point Financial are one of the top lenders we work with and aside from great pricing and service, they know how to get it done. Can’t say thank you enough for all you do!
Home Point with Team Adelfo, doing a great job despite heavy volume currently the entire mortgage industry is going through. Also backed by industry recognized Eric Yang and appreciate his hard work too.
One of the most customer service driven wholesale lenders I’ve worked with. Really do things right for clients. They are very broker friendly and enable brokers to help more clients.
Very poor customer service, was treated extremely poorly over the phone by someone named Lisa when calling to inquire about paying off the remainder of my mortgage. She was very rude and ended up hanging up on me. I called back and the …
I am only giving the one star because 0 stars is not an option. Been trying to make my mortgage payment for 2 weeks. They have a new online system and I can not log-on. Have called SEVERAL times only to be disconnected after waiting up …
Stacy Hartmann, our account exec is fantastic and has gotten all of my loans closed quickly, easily, and with the best rate possible! HIGHLY recommend.
Love doing business with Home Point. My AE, Dyan Nill-Finnicum, is the best in the biz. They work hard to meet our deadlines and work with us on conditions. They are a true partner and highly recommend to any MLO.
Really loved working with the team at Home Point Financial. They were very understanding and answered all my questions (and believe me… I had A LOTTTT). I wouldn’t recommend going to any other company. 10/10 if I could give them it.
I have to give 5 stars for my experience with my Processor, Scott White! He was very prompt and helpful throughout my re-finance! He deserves a raise!
My Account executive Robert Rodriguez goes above and beyond to get us to the closing table. Always answers his phone and stays in communication throughout the process. Will do whatever it takes to make it a smooth process.
Very Shady. You try and call them and no matter what time of day you will be told they have high call volumes so they can’t take your call… that’s right CAN’T take my call not put you on hold or call you back, they will just blatantly …
Homepoint has great rates and an outstanding staff. They’re very aware of deadlines and work with the broker to exceed our borrower’s expectations.
We appreciate our partnership with Homepoint Financial wholesale lending. Using a mortgage broker is the best way to get a mortgage. Be sure to contact a mortgage broker and ask if they use Homepoint Financial.
Brian is a “hands on” AE & simply the best. The most efficient , reliable, & knowledgeable AE I have worked with in over 20 years. Brian pursued working with Homeland Lending for well over 2 years before receiving a steady flow of our …
I applied for a position with Homepoint Financial, excited that I may have an opportunity to remain in the mortgage industry with ‘new blood’ in Richmond, VA. After several days and this being my #1 priority for an employment opportunity, I …
Literally the worst customer service I have ever received. We had our house burn down last year and Homepoint has been a nightmare to deal with. If you are contemplating using the company RUN AS FAST AS YOU CAN. THEY ARE TERRIBLE TO WORK WITH.
I had some financial issues just do to changing jobs and new pay schedule I asked if I could get an extension on my payment for 1 month I was told I had a grace period til the 16th and if not paid would have late fees. I feel like it’s not …
Steve Clarke is an excellent AE! The underwriting staff is quick and consistent. Also, the closers are very flexible and willing to go the extra mile to fund our purchases on time. Keep up the great work!
Having Homepoint as a loan partner has been a wonderful experience. From the account rep to the closers, they have delivered on there promise. Thank you Home Point.
Useless. We have made 5 calls to customer service. On hold at 30-40 minutes each time. Tonight we were on hold for almost 2 hours to speak to a supervisor. They closed while we were on hold. Worse lending company out there. Will be looking …
I have been told by customer representative Angela Massie to send a required insurance from my HOA and in same day I have provided requested document and asked for a confirmation. Since I havent heard anything, 2 days later I have follow up …
I like so many before me would give zero stars if it was an option. If you want to know what your bill will be and that your payments will go where you asked them to go, find another company! If you want someone to treat you like you are …
I’ve been working with Doug Bland at Home Point Financial for long time and I’m always very satisfied with his great expertise as AE.
I’m definitely keep working with him many more years to come.
Terrible experience overall. 5 minutes on an automated call attempting to talk to a person only to be hung up on by the system. Inaccurate correspondence regarding escrow amounts, and random payment increases without explanation. Weeks to …
Lost my payment 1 time but find it after a month and apply it to my account
Worst company ever i really dont understand how they are in business. They recently reported my account that i paid off 1 year ago delinquent!! They destroyed my credit, it went down by 100 points!!! They were supposed to fix the issue but …
I DO NOT SAY THIS LIGHTLY.
Do not do any kind of business with this company. From the very beginning …
It takes 10 minutes to get someone on the phone who can’t answer your question and transfers that never go through. To pay down mortgage, one associate says to just pay any extra with monthly payment. I did this and the extra was not paid …
Home Point has been great to work with! The entire team has been super helpful and really jumps in when files need to be worked. They really help me meet my deadlines. Definitely my go to lender!
We had a pleasurable experience with this company. From my initial phone call, basically gathering information, and was instantly told, “Yes”, they could help and we were eligible to move forward. They were in constant contact and willing …
I can’t say enough about Home POint and Kriss Rico my account rep. I can always get the hard loans done here. The communiction and willingness to get loans done is second to none! Kriss is a superstar, she makes this business fun and rewarding by being such a great example of hard work. Her Team including Andria are all amazing!
First, Jodi is a PRO! Does she ever stop working? Easy to find and if she doesn’t know the answer(rare), you can bet you will get “guideline” correct answers in short order. Urgent help needed on a file, you want her on your team! It takes more than just great rates/pricing- 5 stars to her associates too, it takes a gang to close loans.
They are so bad I believe any positive review listed here is fake or a brand new customer that hasn’t had to really deal with them for all thats involved in a 30 year mortgage relationship. I’d give them a 0 if I could. These people are …
I’m a mortgage broker and having a great lender like Home Point is amazing. They’re so responsive and the best customer service. Looking forward to working with them more!
Jodi Moran is a consummate professional in every sense of the word. Her honesty, loyalty and integrity are unparalleled. Her commitment to her clients, that is us, is clearly demonstrated not only in the way she handles each transaction but …
Took over my house loan from bank of england and ever since has been nothing but a hassle. They also stopped paying my house insurance company thus causing my home insurance to be cancelled causing me to not have insurance for 3 months …
Rapid Mortgage sold our loan to Home Point and frankly invisible to us as we pay our bills on time and don’t wait for their mail coupon to pay. I hate illogical things thus when I receive by mail coupon/statement on 10/3 for a payment due …
I am 6 months into my first mortgage with Home Point and I would never recommend them. Their website is terrible to use and glitchy – wrong due dates stated on the dashboard (ie next payment due Feb 1 when payment is actually due Jan 1), …
I’m property tax exempt disabled veteran and after contacting these people many times . I pay my own home owners insurance and I am exempt from having an escrow account. But, Home Point Financial continues to add this to my monthly house …
Our AE Bryan has been phenomenal. I sent homepoint one, their team earned 5 more the following month – this wholesaler has quickly become among my top favorites – the people here have their attitudes dialed in correctly which makes working together even during challenges very refreshing
Home Point had a glitch in their system in May of 2018. This system error resulted in them reporting my wife and I as 90+ days delinquent to all three credit bureaus. Our 800+ credit ratings dropped by almost 100 points….we find this to …
First off, whoever wrote they are a “good company” is a FRAUD and obviously works for the company. Let’s tell you my experience with this illustrious company. Here’s the story: …
ATTN Wholesale Mortgage Brokers!!! DO NOT send your loans here. I have been a mortgage broker for 18 years and I have NEVER experienced such horrible support. Initial UW took 30 days and the UW missed half of the conditions, then the UW …
Beware and dont use this company. I paid off my mortgage in good standing a year and half ago and out of the blue they started reporting it late even though it is paid in full — dropped my credit score 150 points . we have to get …
Hompeoint Financial is the very best lender to work with, Team Foster rocks! They make us feel like they really care about our clients experience and how we look to all parties. I can not imagine doing this challenging job without Nichole …
I am a mortgage broker, and I have been working with Home Point Financial for the past 4 or 5 months. My AE, Brook-lyn Hibbs, is awesome and Home Point offers some of the best rates and loan programs on the market. I highly recommend them!
If I could give 0 stars I would. Every single time you call, you receive different information. I’ve had issues with my escrow account in the past. They are not helpful whatsoever. One person tells you to upload documents online, then …
I filed bankruptcy over 2 years ago and reaffirmed the house. I have been getting the run around from home Point, they open the account on my credit, then they close it! They keep telling me it reporting open on all 3 credit bureaus, but …
Finally, I have completed my refinance paperwork and done with Home Point Financial (HPF), ending my five months nightmare. Basically, the customer service of HPF is trash. Wherever you get the loan, you need to remind your lender to avoid …
Absolute worst customer service!! Rude, combative, not helpful, blaming me for what happened. Complete waste of 40 minutes of my life that I’ll never get back. My bank, Wells Fargo, was bought out my Flagstar in Dec. 2018 timeline and I was …
Aa MLO I had a great experience working with Home Point Financial. Our account executive Mary Johnson is very professional and helpful. They also providing very good rates. I look forward working with them again.
My AE Ben Harrison is great! I love to work with Ben and his team Loan Coordinator Lucas Taylor and UW Jerrie McCormick, Ryan Pennington. Ben take care of my main issues after we sign with homepoint, he is very experienced and you can …
Home Point Financial and Debbie Parker are the best to work with!! Always responsive , professional and will go the extra mile to offer the best service. Whether it’s a rate extension needed or help securing the client the most competitive rate Debbie is always there to help!!
I have been in the mortgage business longer than I would like to admit. But one thing is for certain and that is you will not find a more dedicated, hard working professional than Leanne Bohlender!! It is people…great people that make the difference!! I’m very fortunate to have Leanne on my team!!
1. This company decided to change their website (which they can) without notification. I went on their old website to pay my mortgage and was directed to the new one. I was asked to create a new account, which I did (no problem) but I can’t …
Seems like they want to do everything to keep me from making a payment. My account is ineligible to pay online or phone due to their mistakes. I send a check and it takes them 3 weeks to process, so they’re constantly calling me wanting to …
BUYER BEWARE!!! I chose to do business with HPF initially because they offered the ability to recast the mortgage for my new home purchase after a few payments. This plan fit my circumstances well so I could purchase a new home, move and …
Absolute easiest portal. Love my AE, Leanne and my LC Terry. If they don’t know the answer they work hard to find it. They both are prompt and attentive. Underwriters and closers are great to work with too. LOVE HOMEPOINT! If you aren’t signed up do it now.
I got two home loans for the same amount from different lenders for two separate houses. The terms looked the same, but somehow Home Point had a payment that was $200 more a month. Later I sold the house with the Home Point loan. They never …
I have had a very positive experience with this company. This my second time doing business with them and as before it went smoothly; no red tape or jumping through hoops to get things accomplished. They are accommodating, truthful and …
I am a mortgage broker, recently sent my file to Home Point Financial. Great experience. My account executive David Olsen did a phenomenal job to assist with my first deal, Highly likely to recommend. I will send more deals soon. Thank You !
agreed! HORRIBLE experience with them and SLS. My mortgage was sold right after I sent my first payment and now my mortgage is past due. Both companies told me I need to call the other one in order to get the payment sent over. The …
If I could give them 0 stars I would! The most unorganized company I have ever dealt with! Employees are incompitent and inconsistent. You get a different answer from every employee you talk to there. I’ve had multiple issues with this …
Home Point has done an amazing job for me with underwriting and getting a CTC on time. One turned in now is a refi, and they will have it completed in less than a month! Unheard of right now during the massive amount of refinances coming …
I have a mortgage with this company but when I called to refinance, they weren’t very helpful, or I can say not helpful at all. I called two times and they said someone will call me back but never received a single call then I emailed. I …
Homepoint is a great lender. Our account executive Leo Armada is exceptionally well! Always available to take my calls and i can tell he truly cares. Communication is everything in this business so it is greatly appreciated! Thank you guys.
Home Point purchased our mortgage after closing, and I guess their online servicing is okay; it has the basics. However, their support for my current insurance claim is borderline fraudulent. After a broken pipe made our house un-livable, …
I am beyond frustrated with Home Point Financial. I contacted my mortgage banker to see if I can switch lenders. I will pay money to not have Home Point anymore. …
Home Point Financial provided excellent service and the best rate + closing costs I found (got 3 offers from different companies to compare). Matthew Stewart and Keona Young were trustworthy, responsive and helpful; it was a pleasure to …
I had 2 rates locked (which were competitive with each other) when I was offered an even better rate (with lower costs) by HomePlus. It was so much better (saving me out-of-pocket over $8,000 on a $700,000 loan) that I could not ignore it. …
Homepoint is a great lender & John Lally is an amazing Account Executive. I’m very happy with their turn times, underwriting process & pricing and I recommend everyone to use Homepoint. John is a fantastic AE, previously an Underwriter & …
If someone ever tells me that their loan has been sold to Home Point Financial, I will immediately and unequivocally tell them to run to their nearest mortgage broker and start the refinance process. Dealing with Home Point Financial has …
My long term experience in the mortgage industry has introduced me to several mortgage lenders and their representatives. After 46 years of brokering loans, I have chosen to concentrate on working with the most reliable lenders that offer …
Great pricing and broker friendly. One of the best lenders we work with.
Rich Philips is also one of the reasons we use Home Point. He’s responsive, …
Home point is a great refi lender. I had a borrower that had multiple investment properties on an adjustable rate 5.5%+. Most of the lenders I brought this file to required more cash reserve than borrower had on hand. Home point was able to …
Nichole and the rest of the team at Home Point have not only worked to ensure all my questions and issues were addressed but also made sure my clients received the best service possible. In the crazy times we’re in where most people are …
As a lot of people here have stated, run run run! Home Point picked up our loan from. Mortgage company and it has been a headache since day one. We have been with them for a year and a half now, and are currently saving up to refinance. …
1 star only because zero stars is not an option. Unfortunately I am stuck with Home Point because they merged with my previous mortgage company. I have not 1, but 2 tales of horrible experiences with Home Point. First, I changed homeowners …
Homepoint did an amazing job and providing a smooth closing for our client. It was a pleasure working with Brook-Lyn as she kept us up to date every step of the way. She was very professional and knowledgeable!
I am a Realtor in Florida and I work with lenders many times during the year. I worked with Jodi for a loan for the purchase of my own home recently. She was great to work with. Always quick to respond to any requests. She was very professional and went beyond the call of duty. I would be happy to work with her again
I am very satisfied with Home Point’s product, pricing and services. My account executive, Bryan Ravitz, always available to answer my questions, coordinate the partners to resolve if there is any issue and make sure every loan closed smoothly from the beginning to the end. Thank you Bryan and Home Point.
Please don’t utilize them for refi. I started with them at the end of July with great credit and never closed. The communication is subpar and my numbers changed several times. They took so long to refi my mortgage was sold and now I have …
Home Point provided an excellent closing experience! They were very fast, thorough, and low stress. This is my second mortgage experience with Home Point, as I have never had any issues with them – so, I used them for my new Florida home. Would highly recommend!
I have been trying to refinance my house through Home Point for TWO MONTHS!!! I signed all the necessary loan documents and signed the loan payoff docs and that was a month ago. Andrea was my processor and she never called me back and I …
Homepoint is not just “another mortgage company”. They provide mortgages through the brokerage channel with excellent results. My Account Executive is Kelley Sweetin, who takes action as needed to make the process effective. Kelley’s team …
Home Point Wholesale offer something that is rare into days Wholesale Environment. They simply are willing to do what is necessary to close your loan file in a reasonable timeline. Stacey and Chris are a great responsive team and represent a go to investor for me
As a broker, great team to work with. Originating loans my account executive and underwriters and closers always get the job done. I have never had one borrower call me to complain about the servicing side of things, but I know if they did my team would take care of that too.
I had a great experience refinancing my mortgage with Home Point Financial. The process was fast, easy and painless. Imelda was a great loan officer and Janet was a great processor. I could not believe how fast the process was. My loan closed so quickly and with no issues. I am grateful. Thank you, Home Point Financial!
I am a new customer to Home Point and I have 2 mortgage loans with them. Initially I tried to set up payments online but was given an erroneous loan number. I called customer service and had the matter cleared up by a very knowledgeable …
Homepoint has a large variety of mortgage programs. Their website is easy to use. But what really sets them apart is my Account Executive, Bryan Ravitz, who is always available, very knowledgeable and knows how to assist me in getting …
Home Point is an excellent company and partner in my business as a broker. We work primarily with Agents and Builders. They have never missed a closing for me. I recommend them to all of my Broker friends. Thanks again HP for the excellent job that everyone their does for us.
My mortgage was sold to this company and immediately they somehow lost track of the first payment and wanted a double payment. This took a month to settle. I figured no big deal they fixed the issue, then when I changed insurance companies …
I have done couple loans with Cathy Bonfiglio and team, they are very prompt, professional, honest and emphatic dealing with their clients, I would go back to them without any hesitation, their pricing was very competitive, both loans were …
Bureaucratic process with red tape for simple matters in managing the mortgage they give you. Reps are kind yet the process is convoluted, slow, inefficient once you get your mortgage with Homepoint. I do not recommend getting your mortgage …
Working with Adrian Santos is as good as it gets! He is the by far the best account executive I have ever worked with in the past 35 years. His knowledge is unsurpassed by any account exec I have known. He is more knowledgeable than most …
Great bank, great rep, solid pricing and underwriting. Communication is very important to me and my team. and David Olsen always picks up the phone and takes care of rushes when needed, and works with the underwriters to address any concerns’ we have. Just a good choice. Cheers
Absolutely terrible & horrible experience I ever had with any mortgage co’s. Not all the CS are nice, they will cut you off while you are talking & they sounded like just woke up or don’t want to talk to you and get of the phone and leave …
I wanted to take a minute to share my experience with Home Point Financial. I recently refinanced 6 of my clients on the VA and FHA Streamline programs. Their pricing was better than all the lenders that I priced them with. My Rep Jenny …
Really a trash company. Have never had a late payment in decades. They had an issue with their computer system and my auto payment was not withdrawn. Instead of making it correct they will not take responsibility. I highly would recommend getting a loan anywhere else.
Cannot get through to anyone on the customer service line. The outbound message says they have “high call volume” and to please call back later in the day. Who doesn’t have a “leave your number and we’ll return your call” feature? Ready to do a payoff and can’t talk to a human. Totally unacceptable.
I have been trying to handle an issue with my property taxes and escrow through Home Point Financial for several months now. This company has basically doubled my mortgage payment as of June 2022 because they are charging me for my property …
Absolute crooks. I am considering refinancing my mortgage at a higher rate to switch lenders that is how terrible their service is. They have yet to pay out an escrow overage from December of 2021. Every time I attempt to inquire it is an …
first off, if i could give a negative star i would! this is the worst customer service i have ever dealt with in my life! they work from home and has no ability to do anything so why even have them. they processed 2 payments in one month …
I have had a baffling experience with this company. My mortgage was sold to Homepoint; three months later it was sold to ServiceMac (which apparently is related to HomePoint,) and then it was sold back to Homepoint. I have been trying to …