(Translated by Google) Last Friday a client of this company, went and stamped my house with all my cars parked in what is my garage, and taking 4 of my cars said man in an intoxicating state, I made the claim and today he called me a …
This company really needs to be stopped it’s mind boggling that the government allows such practices and that they can do such unethical things. They claimed that I was listed on policy as excluded driver but in the 20 pages they printed …
Don’t ever do business with this company they yes still money bad services they charge me 326 for first month then I canceled but they still charged 176 more so now I going to pay 500 dollars for one month for one vehicle that at BS.
Piece of trash garbage insurance company! I was rear ended by one of their clients and it’s been a week and I haven’t yet heard from ANYONE
Update: BEEN A MONTH AND STILL HAVENT BEEN RESOLVED!!!!!!
How the heck do you get a hold of your adjuster?? Their client hit me and haven’t heard from them in 3 weeks and I leave messages for her every hour. Ridiculous.
Terrible insurance company. Had a claim against one of their insured, was worse than pulling teeth to even get them to talk to you. A person would have to be an idiot to use these guys.
they don’t answer the phone, the don’t return calls, all I need to do is make a claim because one of their insured drivers totaled my car. Worst company ever.
Automated system picks up wants the extension of the party you are calling then hangs up. Sad that this company is making money off of hard working individuals
It’s like pulling teeth trying to get these people to answer the phone. They are rude to you even before they realize you are not one of their clients.
Very bad company. Don’t like to pay up when u get into accident. Even if you have full coverage. If you need insurance go somewhere else. That’s ur best bet. This company sucks. And ppl are very rude and unprofessional.
I am currently waiting on them to fix my car however,they won’t answer calls nor return calls. This crazy thing I have them as my insurance agent. I will be cancelling immediately.
I don’t know how this company is in business. They do not send their adjusters out in the time given. They do not answer the phone or emails. Their adjusters don’t respond.
Been dealing with them for over 2 months, One of their clients hit me in a parking lot, tried to run and I got damage appraised at 3k and they have been dragging their feet and refuse to pay but a third of the amount and want me and the …
This is some lame Dollar General type insurance. I was rear ended at a red light by a client of theirs. They have been hard to get ahold of, and very uncooperative. Their rental reimbursement amount is lower than what you can even get a …
Somehow my home address was put on their account for their Mitsubishi with license plates showing it was a Ford. Both vehicles owned by the insurance company and with an outstanding non paid fee on a toll road. Something is severely wrong with them from my assessment of such business practices.
Started auto insurance with them in 2015 there has been ZERO changes claims or anything that could possibly raise my rates. I looked back at statements today and my monthly premium has doubled in 24 months!!!! They do in gradually with auto …
Was in an accident with one of there insured. Police report was filed and he was ticketed as well. That was on February 1, 2017. Today is April 26, 2017, almost 3 months later and I still have not received any information regarding my …
I was in a little bumper accident with one of their customers. It has been a horrible experience trying to get my car fixed. Their agent is rude and impatient. Its been a month and a half and my vehicle still is not in the shop because they …
Don’t buy this insurance , you might be sued because they don’t pay , and the other party could come After you personally and cause you all kinds of legal problems , the star rating I gave is actually one star to many , don’t become a …
This is going to be my 3rd accident this year with someone who has this insurance. They offer you a first call settlement of 500 bucks, and give you a cheap rental or you can choose to cash out the rental which would be 140 bucks. All of my …
This is pretty much a fraudulent insurance company for people who can’t afford real insurance. I was rear ended by one someone with this insurance and they just gave me the runaround. I knew something was fishy when the adjuster (who …
I am trying to get a hold of this insurance company through the phone, because one of their policy holders rolled into my car. I got hold of them once but it took 5 calls being on wait to transfer for a couple minutes each. Once the …
I had gotten hit by one of their insured driver and I have contacted multiple of times and when I called and they answered they would tell me they would have a claim adjuster call me in 24 to 48 hours and then a week passed and never heard …
I had an accident with one of their customers in 2017. It is now 2020 and I still have no resolution. I just don’t understand what kind of insurance company does not work for the good of their customers and the people they hit. It has been a long frustrating battle. Do not waste your money getting with this company.
I’ve called at least 25 times and left at least 10 messages to the adjuster Marynn Serrata and her supervisor Victoria Collins. I still have not received a call back. Their insured hit me and was cited by the police. It happened on Jan. …
the only reason I am giving them a 1 star is because it is not possible give less than that.
I was hit by their insured person and after 3 weeks i cannot have a hold of …
An agent of mine, Silvia called in on Saturday 04/06/19 to verify customers coverage for our dealership to help a mutual customer.
An agent by the name of Aubrey answered to ask one of my employees to place …
Got hit by one of their insured more than a month ago, just got word back from them today that, even though the police officers said he did have insurance, that it was not active on the day of the accident so they cannot help at all with …
THE WORST EVER!!! had an accident with one of their drivers and the claims advisor Viviana is the worst.. she left on a week vacation and told me I had to wait until she returns.. she’s been back almost 2 weeks and has not called me back.. hasn’t done what she needs to do to get my car fixed!
I was rear-ended by a lady who carried Home State County Mutual Insurance. They use a third-party service (Statewide Claims Services) to handle their cases. I took my car to get an estimate and it was later deemed a total loss. It took a …
Turns out this company is an affiliate with Western General Insurance. One of their insured hit me, and moving forward you don’t even deal with them. It’s Western General. …
In the process of contacting the Texas Department of Insurance as well as the BBB as how this company conducts business. They don’t know how to handle people or claims. So, unprofessional, they talk down to you, they don’t contact you …
Body Shop manager here trying to get in contact with them for a vehicle we have from a customer who got paid $200.0 for the complete front of the vehicle that got damaged in an accident, we havent been able to comunicate with the person in charge in 2 months. people need do avoid this insurance no matter the cost.
Very unprofessional, they love to give you the run around. Also, it would behoove you to take a close look at your policy. Some things don’t match up. Bad attitudes and irrational. I tried to get a one day extension, due to the fact …
I have had this company for close to a year now. The first 6 months I had to constantly call to remind them to draft the payment from my account to prevent a lapse in insurance. Last week was another 6 month anniversary with Home State …
Was referred to Michelle by car salesman in order to get full coverage before I drove my vehicle off the lot. The charges were outrages because she claimed I needed to include my brother on the policy because he was a co-signer? My brother …
The only reason they have one star is because I couldn’t rate them less. My accident happened on a Monday, and it is now Friday and I haven’t heard back from the adjuster. He won’t answer his phone and he won’t return my calls. I’m sure …
My husband was rear ended by one of their customers. These people DO NOT answer the phone or emails. We have been trying to get ahold of them for over a month to fix my husband’s car. Got a supervisors number and he won’t answer either. Absolutely useless!
I am currently an Home State County Mutual Client and the customer service is horrible. I filed a claim for hail damage over a month and a half ago. The rep was very rude and disrespectful he placed me on hold for over 15 minutes and came …
So after being rear ended by the young lady in the pictures below on 4/14. I filed a claim against her insurance hesitantly, because the police said it’s better to settle between insurance companies. I see now this was a mistake! This …
I was rear-ended by one of their policy holders. I’ve been waiting 5 days since I filed the claim to hear back from an insurance adjuster and still haven’t heard back. I called their claims department and the rep was rude and unhelpful. I could not even get to a supervisor after repeatedly asking. This is the worst insurance ever!
All I will say is, if you happen to get in an auto accident with somebody who has this insurance you better hope you carry uninsured on your policy. Had guy run a red light, and hit my car. Called Home State from the scene to verify his …
As all the reviews say- this is a horrible company. Miraculously the driver was “excluded” from the policy therefore there is no coverage from the accident. Luckily for me the people I was involved with got my phone number from the company …
Home State county Mutual insurance is third party insurance provider. I had to call the Bluefire aggressive insurance to claim this accident. So I called them and they told me that their adjuster will contact me within 48 hrs but he never …
You should be able to give 0 stars…. Anyways, one of your customers ran into my girlfriends’ car and I’ve been trying to get ahold of you. No one ever answers. The operator says when you guys are open and I always call within that time …
not a good experience with them they lowball you. I want nothing to do with company just pay for my truck to be fixed which will take months and I am with out. accident was not even my fault ,,,too bad i had to give them 1 star just to review
DO NOT BUY THIS INSURANCE CO AS THEY ARE FRAUD AND DO NOT PAY THEIR CLAIMS.
DO NOT TRUST THIS COMPANY, THEY USE MANAGING GENERAL AGENT SO THEY DO NOT PAY FOR THEIR CLAIMS. …
This company really is a joke. The people they’ve hired are highly incompetent and do not like responding to claims. I guess jokes on you because our claim WILL be handled & I won’t tread lightly. We’re going through a law firm and I …
Worst customer service ever. Their claims dept never answers the phone, multiple transfers, promises to deal with it when you do talk to someone but then never happens. The way they make money is never paying a claim by shear incompetence. I would never do business with the company willingly.
Wow I’ve never experienced such a tremendously difficult time getting a hold of someone. The adjustor I was given “Ashley” has yet to reach out to me regardless of the fact that I have called multiple times. This company needs to go out of …
Their driver hit me in a hit and run and he went to a church service ( I have photographical”) physical evidence and I’m awaiting whether to charge physical evidence against him. PLEASE reach out to me so we can solve it out of court
Horrendous customer service, I waited on the phone for 1/2hr and they could not find my policy with all the informationthat I provided. I asked the representative to place that in writing and she refused. How can I can file a grievance about not finding my policy if they can’t find my policy.
I have been trying to make progress on my claim for two months now and I can’t get anybody to return my calls or emails. Crystal Johnson is assigned to me but I call her a few times a week and she is still impossible to get a hold of. This is absolutely ridiculous and I’ve never experienced such poor customer service.
Dealing with ASA claims services have been a nightmare. I was hit by a driver that is insured with Home state insurance the experience has been unprofessional to say the least. Over 83 BB reports in the last 12 months speaks volumes.
My wife was hit in my car by a unlicensed driver Insured thru home state county and aspen MGA the driver ran a stop sign and t boned my wife a 4 month old baby and 2 children the police officer gave me the at fault party’s info and he was …
If I could give 0 stars I would. This company is an absolute SCAM! They prey on uneducated and underserved individuals. DO NOT DO BUSINESS WITH THESE SCAM ARTISTS. Ashley, Luis, and Kerry Fuentes are NOT doing their due diligence when it …
My son’s car was hit by there policy holder in July. Claim was filed July 18. I was contacted on September 9 by the investigator stating she has finished her investigation and the adjustor should be contacting me by next week. Nothing yet. …
What can I say about this company that hasn’t already been said. I was T-Boned by a driver who was insured with Home State County Mutual Insurance. The other driver was cited for running a red light. There was a witness who said the …
(Translated by Google) They are helping me with an accident and we have not had to call ourselves, they have treated us very well. …
(Translated by Google) Last Friday a client of this company, went and stamped my house with all my cars parked in what is my garage, and taking 4 of my cars said man in an intoxicating state, I made the claim and today he called me a …
This company really needs to be stopped it’s mind boggling that the government allows such practices and that they can do such unethical things. They claimed that I was listed on policy as excluded driver but in the 20 pages they printed …
Worst company ever stay away…
Does not answer the phones
Friendly people
Pitiful customer service. These folks are horrible. Stay away
This company is a front for washing money
Worst company to deal with claims. They do not pay👎👎 …
Worse ins. company ever, I am totally disgusted with their service. Stay away from this company at all cost!!!!!!!
One of they customer hit my car and they didn’t pay me:(
I can’t ever reach anybody in their office , they represent you horribly and are rude to their own clients
Because I cannot rate them less then 1 star. Unprofessional.
Can’t seem to find an address or phone #.
worst insurance I ever have in my life ,hopefully they go out forever
Unprofessional company, very poor assistance helping those hit by their insured.
Very rude people on the phone
STAY AWAY WILL NOT PAY CLAIMS IF YOUR VEHICLE HAS ANY SORT OF CLAIM
YOU ARE BETTER OF DRIVING WITH NO INSURANCE …
Don’t ever do business with this company they yes still money bad services they charge me 326 for first month then I canceled but they still charged 176 more so now I going to pay 500 dollars for one month for one vehicle that at BS.
Piece of trash garbage insurance company! I was rear ended by one of their clients and it’s been a week and I haven’t yet heard from ANYONE
Update: BEEN A MONTH AND STILL HAVENT BEEN RESOLVED!!!!!!
Low down payment and easy monthly terms. I have been with for sometime now.
Worse insurance ever my car has been in the shop since may 31st and no responde from adjuster or supervisor 😒 …
Bad service. Bad communication. Bad prices. My policy was somehow cancelled and yet I ended up owing them money? Don’t use these guys.
The website charges a “convenience fee,” for paying your policy online. Get with the times, every thing is paid online these days.
How the heck do you get a hold of your adjuster?? Their client hit me and haven’t heard from them in 3 weeks and I leave messages for her every hour. Ridiculous.
Terrible insurance company. Had a claim against one of their insured, was worse than pulling teeth to even get them to talk to you. A person would have to be an idiot to use these guys.
they don’t answer the phone, the don’t return calls, all I need to do is make a claim because one of their insured drivers totaled my car. Worst company ever.
Automated system picks up wants the extension of the party you are calling then hangs up. Sad that this company is making money off of hard working individuals
It’s like pulling teeth trying to get these people to answer the phone. They are rude to you even before they realize you are not one of their clients.
Very bad company. Don’t like to pay up when u get into accident. Even if you have full coverage. If you need insurance go somewhere else. That’s ur best bet. This company sucks. And ppl are very rude and unprofessional.
If I could give 0 stars I would. I’m switching companies people like them shouldn’t even be in business.
I am currently waiting on them to fix my car however,they won’t answer calls nor return calls. This crazy thing I have them as my insurance agent. I will be cancelling immediately.
I was hit by the lady who has Home State Insurance tonight. Called her insurance, but they work during weekdays 9to5.Huh… …
I don’t know how this company is in business. They do not send their adjusters out in the time given. They do not answer the phone or emails. Their adjusters don’t respond.
Been dealing with them for over 2 months, One of their clients hit me in a parking lot, tried to run and I got damage appraised at 3k and they have been dragging their feet and refuse to pay but a third of the amount and want me and the …
This is some lame Dollar General type insurance. I was rear ended at a red light by a client of theirs. They have been hard to get ahold of, and very uncooperative. Their rental reimbursement amount is lower than what you can even get a …
So far the claims adjuster from home state county insurance.mr Sierra has not final offer after l reach out to him.so help me god
Somehow my home address was put on their account for their Mitsubishi with license plates showing it was a Ford. Both vehicles owned by the insurance company and with an outstanding non paid fee on a toll road. Something is severely wrong with them from my assessment of such business practices.
Started auto insurance with them in 2015 there has been ZERO changes claims or anything that could possibly raise my rates. I looked back at statements today and my monthly premium has doubled in 24 months!!!! They do in gradually with auto …
Was in an accident with one of there insured. Police report was filed and he was ticketed as well. That was on February 1, 2017. Today is April 26, 2017, almost 3 months later and I still have not received any information regarding my …
I was in a little bumper accident with one of their customers. It has been a horrible experience trying to get my car fixed. Their agent is rude and impatient. Its been a month and a half and my vehicle still is not in the shop because they …
Don’t buy this insurance , you might be sued because they don’t pay , and the other party could come After you personally and cause you all kinds of legal problems , the star rating I gave is actually one star to many , don’t become a …
This is going to be my 3rd accident this year with someone who has this insurance. They offer you a first call settlement of 500 bucks, and give you a cheap rental or you can choose to cash out the rental which would be 140 bucks. All of my …
This is pretty much a fraudulent insurance company for people who can’t afford real insurance. I was rear ended by one someone with this insurance and they just gave me the runaround. I knew something was fishy when the adjuster (who …
I am trying to get a hold of this insurance company through the phone, because one of their policy holders rolled into my car. I got hold of them once but it took 5 calls being on wait to transfer for a couple minutes each. Once the …
I had gotten hit by one of their insured driver and I have contacted multiple of times and when I called and they answered they would tell me they would have a claim adjuster call me in 24 to 48 hours and then a week passed and never heard …
I had an accident with one of their customers in 2017. It is now 2020 and I still have no resolution. I just don’t understand what kind of insurance company does not work for the good of their customers and the people they hit. It has been a long frustrating battle. Do not waste your money getting with this company.
I’ve called at least 25 times and left at least 10 messages to the adjuster Marynn Serrata and her supervisor Victoria Collins. I still have not received a call back. Their insured hit me and was cited by the police. It happened on Jan. …
the only reason I am giving them a 1 star is because it is not possible give less than that.
I was hit by their insured person and after 3 weeks i cannot have a hold of …
An agent of mine, Silvia called in on Saturday 04/06/19 to verify customers coverage for our dealership to help a mutual customer.
An agent by the name of Aubrey answered to ask one of my employees to place …
Got hit by one of their insured more than a month ago, just got word back from them today that, even though the police officers said he did have insurance, that it was not active on the day of the accident so they cannot help at all with …
It’s not possible to get an adjuster on the phone. This company is one of many subsidiaries and it’s nearly impossible to get anything done with them.
THE WORST EVER!!! had an accident with one of their drivers and the claims advisor Viviana is the worst.. she left on a week vacation and told me I had to wait until she returns.. she’s been back almost 2 weeks and has not called me back.. hasn’t done what she needs to do to get my car fixed!
I was rear-ended by a lady who carried Home State County Mutual Insurance. They use a third-party service (Statewide Claims Services) to handle their cases. I took my car to get an estimate and it was later deemed a total loss. It took a …
Turns out this company is an affiliate with Western General Insurance. One of their insured hit me, and moving forward you don’t even deal with them. It’s Western General. …
In the process of contacting the Texas Department of Insurance as well as the BBB as how this company conducts business. They don’t know how to handle people or claims. So, unprofessional, they talk down to you, they don’t contact you …
Body Shop manager here trying to get in contact with them for a vehicle we have from a customer who got paid $200.0 for the complete front of the vehicle that got damaged in an accident, we havent been able to comunicate with the person in charge in 2 months. people need do avoid this insurance no matter the cost.
Very unprofessional, they love to give you the run around. Also, it would behoove you to take a close look at your policy. Some things don’t match up. Bad attitudes and irrational. I tried to get a one day extension, due to the fact …
I have had this company for close to a year now. The first 6 months I had to constantly call to remind them to draft the payment from my account to prevent a lapse in insurance. Last week was another 6 month anniversary with Home State …
My RV got accident from July and the case is pending still September. Lynda Berry Claims Adjuster, Auto Liability …
Was referred to Michelle by car salesman in order to get full coverage before I drove my vehicle off the lot. The charges were outrages because she claimed I needed to include my brother on the policy because he was a co-signer? My brother …
The only reason they have one star is because I couldn’t rate them less. My accident happened on a Monday, and it is now Friday and I haven’t heard back from the adjuster. He won’t answer his phone and he won’t return my calls. I’m sure …
My husband was rear ended by one of their customers. These people DO NOT answer the phone or emails. We have been trying to get ahold of them for over a month to fix my husband’s car. Got a supervisors number and he won’t answer either. Absolutely useless!
I am currently an Home State County Mutual Client and the customer service is horrible. I filed a claim for hail damage over a month and a half ago. The rep was very rude and disrespectful he placed me on hold for over 15 minutes and came …
So after being rear ended by the young lady in the pictures below on 4/14. I filed a claim against her insurance hesitantly, because the police said it’s better to settle between insurance companies. I see now this was a mistake! This …
I was rear-ended by one of their policy holders. I’ve been waiting 5 days since I filed the claim to hear back from an insurance adjuster and still haven’t heard back. I called their claims department and the rep was rude and unhelpful. I could not even get to a supervisor after repeatedly asking. This is the worst insurance ever!
All I will say is, if you happen to get in an auto accident with somebody who has this insurance you better hope you carry uninsured on your policy. Had guy run a red light, and hit my car. Called Home State from the scene to verify his …
As all the reviews say- this is a horrible company. Miraculously the driver was “excluded” from the policy therefore there is no coverage from the accident. Luckily for me the people I was involved with got my phone number from the company …
Home State county Mutual insurance is third party insurance provider. I had to call the Bluefire aggressive insurance to claim this accident. So I called them and they told me that their adjuster will contact me within 48 hrs but he never …
You should be able to give 0 stars…. Anyways, one of your customers ran into my girlfriends’ car and I’ve been trying to get ahold of you. No one ever answers. The operator says when you guys are open and I always call within that time …
not a good experience with them they lowball you. I want nothing to do with company just pay for my truck to be fixed which will take months and I am with out. accident was not even my fault ,,,too bad i had to give them 1 star just to review
DO NOT BUY THIS INSURANCE CO AS THEY ARE FRAUD AND DO NOT PAY THEIR CLAIMS.
DO NOT TRUST THIS COMPANY, THEY USE MANAGING GENERAL AGENT SO THEY DO NOT PAY FOR THEIR CLAIMS. …
This company really is a joke. The people they’ve hired are highly incompetent and do not like responding to claims. I guess jokes on you because our claim WILL be handled & I won’t tread lightly. We’re going through a law firm and I …
Worst customer service ever. Their claims dept never answers the phone, multiple transfers, promises to deal with it when you do talk to someone but then never happens. The way they make money is never paying a claim by shear incompetence. I would never do business with the company willingly.
Wow I’ve never experienced such a tremendously difficult time getting a hold of someone. The adjustor I was given “Ashley” has yet to reach out to me regardless of the fact that I have called multiple times. This company needs to go out of …
Their driver hit me in a hit and run and he went to a church service ( I have photographical”) physical evidence and I’m awaiting whether to charge physical evidence against him. PLEASE reach out to me so we can solve it out of court
Horrendous customer service, I waited on the phone for 1/2hr and they could not find my policy with all the informationthat I provided. I asked the representative to place that in writing and she refused. How can I can file a grievance about not finding my policy if they can’t find my policy.
I have been trying to make progress on my claim for two months now and I can’t get anybody to return my calls or emails. Crystal Johnson is assigned to me but I call her a few times a week and she is still impossible to get a hold of. This is absolutely ridiculous and I’ve never experienced such poor customer service.
Dealing with ASA claims services have been a nightmare. I was hit by a driver that is insured with Home state insurance the experience has been unprofessional to say the least. Over 83 BB reports in the last 12 months speaks volumes.
My wife was hit in my car by a unlicensed driver Insured thru home state county and aspen MGA the driver ran a stop sign and t boned my wife a 4 month old baby and 2 children the police officer gave me the at fault party’s info and he was …
If I could give 0 stars I would. This company is an absolute SCAM! They prey on uneducated and underserved individuals. DO NOT DO BUSINESS WITH THESE SCAM ARTISTS. Ashley, Luis, and Kerry Fuentes are NOT doing their due diligence when it …
My son’s car was hit by there policy holder in July. Claim was filed July 18. I was contacted on September 9 by the investigator stating she has finished her investigation and the adjustor should be contacting me by next week. Nothing yet. …
What can I say about this company that hasn’t already been said. I was T-Boned by a driver who was insured with Home State County Mutual Insurance. The other driver was cited for running a red light. There was a witness who said the …