I have been a on time good faith paying customer for 5 years+!!! I called because they didnt pick up black trash bags that are 40 gallon with leaves inside nothing heavy!!! I had them out for 2 weeks, And I talk to my neighbor he said they …
Rude owner, rude service. I’d rather pay more for better customer service. Cheaper service is not always better service. If I could give this company, the owner, and the service a zero, I would.
I was denied services and the initial representative was very unprofessional and had an attitude. If I could give them 0 stars I would. Check my yelp rating as well. This company would lose a lot of business this way. Awful service.
HORRIBLE CUSTOMER SERVICE!!! FROM THE MANAGER CHRISTINA TO THE OWNER BARRY – VERY RUDE AND DISRESPECTFUL!! ALL I WANTED WAS MY TRASH CAN REDELIVERED. THEY TOOK MY MONEY AND NEVER DELIVERED MY TRASH CAN. THROUGH RESEARCH OF MY OWN, I FOUND …
Moved into a new home beginning of March and was worried about all the excess trash and moving boxes. Called them and they said they would pick it up no charge. Huge sigh of relief seeing the curb empty.
Terrible service. Hometown Disposal Memphis provides bad service and the owner of the company has a nasty attitude and they refused to give refunds even after canceling their service. If I could give them zero stars I would. Do not get the service from home town disposal of Memphis, you will regret it if you do.
Local Mom-and-Pop garbage disposal company in Memphis. Owned by Barry Thomas, servicing those living in Cordova, Eads, Millington, and different sections of Memphis. They offer a rate much lower than all other corporate companies, and offer …
Very good Local company. Never miss the date to pick up the trash. Not only very nice price compare to other companies, but also provide good service. Very satisfied and recommend it.
The office secretary is very disrespectful and the owner who claim to be Berry Thompson was just as bad.. These people think they can talk to people any way they feel and you’re not suppose to get upset.. I never claimed racial but this time I am.
I have been using them for two years now. Love the service! This is the first time having to use a service for trash pick up. Hometown Disposal is a good company to choose.
I watch these guys every Friday morning when I work from home. They are very efficient. I think, okay, they aren’t going to see that piece of paper that flew away – they always do. They pick up after themselves.
this company has not failed me yet. I just came on board with Home Town in November 2018 and they have not failed me yet, they even put your trash can back in your yard if they can. Keep up the good work Home Town LOVE YALL!!!!!
Very very pleased with their services. Office staff is very polite and helpful. The guys picking up our trash are awesome and very hard working. Even emptied out the trash cans I still had from the othe crapy company (waste conection) 2 weeks in a row. Strongly recommend them. Thanx guys!
My landlord called two times for the garbage container to be removed.Since I moved in I’ve called five weeks in a row and they still have not removed the container they are not returning phone callsThey take messagesBut never return the phone calls.
The garbage service man steals money from the company by picking up other peoples cans when individuals pays him cash onsite. Then the company keeps him on the same route with the same contacts so he is still take onsite cash money from …
I’ve used all the different options and this has been the most consistent company for keeping to the schedule. I don’t care about all the other complaints mentioned on here, I just want my trash collected per the schedule. They do that.
We switched over a few months ago and everything is wonderful. The owner is polite and easy to deal with and we have had multiple interactions on the phone. It’s nice to have a local picking up our trash and the cost is a lot better. Thanks for all you do.
I am a customer of this company and when I called to inquire about the billing I was treated rudely and very disrespectful. I was snapped to , cut off when speaking, told she did not want to hear what I was saying and she was not interested …
I just recently switched to Hometown Disposal from another provider, and today proved it was the best decision. We put out some empty boxes (large) that our previous provider kept leaving behind each week. They just wouldn’t take them. This morning Hometown picked them all up!!!!!! We are so THANKFUL!!!!!!!!! Great job!!!!
Very disrespectful people I have ever met. They missed 2 weeks of picking up my trash and said it was because I had a car parked in my driveway…. not the curb…..but the so call secretary and so called manager said if I don’t like it …
If I could them zero stars, I would. They claimed that were going pick up the bags from in front my house. I had 15 bags, they left 9 bags. They said that they would pick up 10 bags for FREE!!! How the hell does 15 minus 9 equal 10?! There …
Great customer service!!! I put my can out late, missed my pickup, called and they had the truck stop by before they left my neighborhood.I’ve never had an issue with them. Can’t say anything negative.
Wish I could give a half of a star. Our pickup day is Thursday. Due to Thanksgiving, they “claimed” they were running a day behind which would leave our garbage to be picked up Friday. Well, low and behold the following Monday, our garbage …
So for the last two weeks we have forgotten to put our trash by the curb, but somehow it was being picked up we were thinking our neighbor was being kind and we wanted to do something for them so we rolled the cameras back. To our …
Hometown Disposal are frauds. I canceled my service and was due the final month refund but they came up with an excuse not to pay me my refund. The receptionist said that they picked up fencing for me but didn’t charge me The previous …
I switched from one other local service to Hometown Dusposal ams I can honestly say that I am truly thoroughly satisfied with all of the services that they have to offer. The drivers are prompt and professional. The ladies in the office are …
When I messaged my concern about his truck and employees leaving a mess in the street. He ( the owner) blamed everyone but his drivers. When I explained my cameras caught the mess on film. He then started an unprofessional …
Very service and bad business tactics. DO NOT USE THEM. They always send me my bill out late so they can get a late fee. You only pay every 3 months so if you’re a few days late they get that late charge every time. Find a good service that charges monthly and does auto-draft which Hometown Disposal DOES NOT. Thanks. 🙂
Signed up with them 3 weeks ago and promised my trash would be picked up that Friday. They came and didn’t pick up. I called them and was told they would come for evening pickup or that following Monday. Well needless to say they didn’t …
Missed picking up my trash and then the next week (this week) after Christmas We put all our trash out and again, it didn’t get picked up. Secretary called dispatcher and he called out my address immediately. Dispatcher stated that he came …
Horrible lazy workers. Even though we are allowed to leave 5 cardboard boxes they never take them. My husband called the owner about this issue and instead of helping he was very rude to my husband and accused of running a business. Has he …
I have had this company for the last 3 years and I have never had a issue great customer service every call I ever made to them. I forgot to put my can on the side of the street and was walking out the house for work and the guy was …
Home Town Disposal took advantage of my widow disabled mother by charging her $30 for a service on a separate call after confirming with me it was no additional fee for a courtesy. They never performed the service and changed their pick up …
I have never used this service before. However, my parents utilize their service. My mother says that her route Driver and helper Nikky is very professional and does a great job. I might be switching my service to Hometown….KEEP UP THE GOOD WORK HOMETOWN…..
I reported my can missing on Tuesday, was told that there is a $70 fee for a replacement can. I paid the fee then was told that there is a 5 to 7 day wait before receiving a new can. Where in the hell am I to put my trash for 5 dam days. …
I wanted to keep my money local instead of using the national conglomerate that also operates in Memphis. Signed up for service and they drafted my bank account that day for my first three months. I don’t see where I got a “free month” like …
I am shocked at the negative comments I am seeing…is this REALLY the same company who services my home? We have been with them for 3 years and they have been nothing but wonderful. When our service first started, my can was delivered a …
I called to set up service and the rep took my info to set up the account. After taking my info, she began to tell me what the restrictions were for the pick up items. I got upset immediately because she hadn’t explained prior to this. I …
This is an awesome company!! There have been a total of about 6 mornings I forgot to take the trash to the curb. 3 of those mornings (when they we’re running early) they pulled it from the top of my driveway down to be emptied. 2 of them, …
This company is incredible! I have worked with several companies in the area over the past ten years, and I wish I would have found Home Town Disposal sooner! Their customer service is great, they offer a discount if services are prepaid a …
I’ve used this company for years. They have always picked up bags with leaves and branches. In the past, thvif they misses, I would call and rhey would come back. This week the missedhe 10 bags that were there and said they would charge me …
Im 71 years old and left 3 bags of grass to be picked up. The lady tells me they may have been to heavy for them to pick up. Now i have to take them back up to my house and wait till next week for them to pick up, what am I paying for? Its so hard to get good service these days, JESUS.
So far we have been very pleased with the service by Home Town. A special mention for the crew coming by my house today. I was late putting the trash out and they backed up to collect mine. They could have pretended not to see but they really helped me out. Thank you!
While they did well with the trash service, I told them April would be my last service month and they still charged me for May thru July. I called and told them twice to cancel and they told me they’d refund me my money. Fast forward two …
Can have great service on certain days. Hut whew… their schedule is awful. I miss having recycling picked up with garbage and having it EVERY WEEK. Then this morning I diacovered that no.. they did pick up yesterday (Monday June 20th) …
On today, Friday June 24, 22, I checked my trash bin to make certain it was empty before I pulled it back into my garage. Please know that I set my garbage out on yesterday (I sit it out every Thursday afternoon) preparation for pickup on …
After I had reviewed other companies I found out that Home Town Disposal was better than the other companies, the other companies limited for what they can and will pick up and their prices they couldn’t have any limitations.
The office manager Christine is very rude & condescending. I need trash service; however, customer service is very important. Please leave your nasty attitude in your car before you start your work shift! …
I moved into our families home and wanted waste management from this company. We called and spoke with Tonya and she took my credit card information and informed me that she would process everything and call me back if they needed …
2nd week in a row they did not pick up my garbage. I had two garbage cans, they pick up one but left the other. Clearly if I have both garages cans together they should be taken. Also, I had boxes around one of the cans. They took all the trash around but left they dump that one.
I have been doing with this company almost 2 years. The had great service in the beginning and now its awful!! They provide service for our Neighborhood Association. Additional 5 leaf bags or yard debris are included per week with our …
I have been a on time good faith paying customer for 5 years+!!! I called because they didnt pick up black trash bags that are 40 gallon with leaves inside nothing heavy!!! I had them out for 2 weeks, And I talk to my neighbor he said they …
Great job
Home town is absolutely the residential service to use
Always pick up on time.
Excellent services
Great Service 👍 …
Excellent service.
Excellent service!
Professional and courteous staff.
Great company great service
Much better service at lower prices
Great service and reasonable prices.
on time..courteous. great price and service
No problems and good customer service
Never had a problem so far.
I LOVE THE SERVICE AND ITSI AFFORDABLE!!
Need to make sure correct can goes back with address it belongs to…
Very happy with them. Professional staff and great service.
Over Priced! Extremely LOUD PickUps. Glad this is my last I have to use them… 😠👎 …
I love this company great price service well worth it 👍🏿 …
Very good service.Always on time and very good customer service when I’ve called the office.
Don’t put yourselves through their nonsense. Go with someone else.
So far love the service, price and the drivers as well as customer service are very kind and respectful.
Best rural service we have had in over 20 years! Great prices too!
If I could leave 0 stars I would. This company is absolutely horrendous.
Poor customer service. Not only are the workers rude, but if you call in, expect to be treated the same.
Rude owner, rude service. I’d rather pay more for better customer service. Cheaper service is not always better service. If I could give this company, the owner, and the service a zero, I would.
My advice: try them for yourself but only pay the monthly cost. If you like them, then move forward with the quarterly premium.
I have been using them for over 2 years now, and I have never been disappointed—reasonable and competitive pricing.
Poor professionalism and response times. They do not return calls and their pickup times vary wildly from what they claim. Would not recommend.
Baaaad Business. Run, don’t walk- away from the most unprofessionally rude trash company I have ever encountered. We really need a zero here.
I was denied services and the initial representative was very unprofessional and had an attitude. If I could give them 0 stars I would. Check my yelp rating as well. This company would lose a lot of business this way. Awful service.
More than once, different employees have gone above and beyond to provide great customer service.
HORRIBLE CUSTOMER SERVICE!!! FROM THE MANAGER CHRISTINA TO THE OWNER BARRY – VERY RUDE AND DISRESPECTFUL!! ALL I WANTED WAS MY TRASH CAN REDELIVERED. THEY TOOK MY MONEY AND NEVER DELIVERED MY TRASH CAN. THROUGH RESEARCH OF MY OWN, I FOUND …
Moved into a new home beginning of March and was worried about all the excess trash and moving boxes. Called them and they said they would pick it up no charge. Huge sigh of relief seeing the curb empty.
Terrible service. Hometown Disposal Memphis provides bad service and the owner of the company has a nasty attitude and they refused to give refunds even after canceling their service. If I could give them zero stars I would. Do not get the service from home town disposal of Memphis, you will regret it if you do.
Local Mom-and-Pop garbage disposal company in Memphis. Owned by Barry Thomas, servicing those living in Cordova, Eads, Millington, and different sections of Memphis. They offer a rate much lower than all other corporate companies, and offer …
Very good Local company. Never miss the date to pick up the trash. Not only very nice price compare to other companies, but also provide good service. Very satisfied and recommend it.
The office secretary is very disrespectful and the owner who claim to be Berry Thompson was just as bad.. These people think they can talk to people any way they feel and you’re not suppose to get upset.. I never claimed racial but this time I am.
Hometown Disposal is great! I have no complaints about them. They are always on time and the employees are friendly. They have very reasonable prices.
I have been using them for two years now. Love the service! This is the first time having to use a service for trash pick up. Hometown Disposal is a good company to choose.
I watch these guys every Friday morning when I work from home. They are very efficient. I think, okay, they aren’t going to see that piece of paper that flew away – they always do. They pick up after themselves.
this company has not failed me yet. I just came on board with Home Town in November 2018 and they have not failed me yet, they even put your trash can back in your yard if they can. Keep up the good work Home Town LOVE YALL!!!!!
Very very pleased with their services. Office staff is very polite and helpful. The guys picking up our trash are awesome and very hard working. Even emptied out the trash cans I still had from the othe crapy company (waste conection) 2 weeks in a row. Strongly recommend them. Thanx guys!
My landlord called two times for the garbage container to be removed.Since I moved in I’ve called five weeks in a row and they still have not removed the container they are not returning phone callsThey take messagesBut never return the phone calls.
The garbage service man steals money from the company by picking up other peoples cans when individuals pays him cash onsite. Then the company keeps him on the same route with the same contacts so he is still take onsite cash money from …
I’ve used all the different options and this has been the most consistent company for keeping to the schedule. I don’t care about all the other complaints mentioned on here, I just want my trash collected per the schedule. They do that.
We switched over a few months ago and everything is wonderful. The owner is polite and easy to deal with and we have had multiple interactions on the phone. It’s nice to have a local picking up our trash and the cost is a lot better. Thanks for all you do.
I am a customer of this company and when I called to inquire about the billing I was treated rudely and very disrespectful. I was snapped to , cut off when speaking, told she did not want to hear what I was saying and she was not interested …
I just recently switched to Hometown Disposal from another provider, and today proved it was the best decision. We put out some empty boxes (large) that our previous provider kept leaving behind each week. They just wouldn’t take them. This morning Hometown picked them all up!!!!!! We are so THANKFUL!!!!!!!!! Great job!!!!
Very disrespectful people I have ever met. They missed 2 weeks of picking up my trash and said it was because I had a car parked in my driveway…. not the curb…..but the so call secretary and so called manager said if I don’t like it …
If I could them zero stars, I would. They claimed that were going pick up the bags from in front my house. I had 15 bags, they left 9 bags. They said that they would pick up 10 bags for FREE!!! How the hell does 15 minus 9 equal 10?! There …
Great customer service!!! I put my can out late, missed my pickup, called and they had the truck stop by before they left my neighborhood.I’ve never had an issue with them. Can’t say anything negative.
Wish I could give a half of a star. Our pickup day is Thursday. Due to Thanksgiving, they “claimed” they were running a day behind which would leave our garbage to be picked up Friday. Well, low and behold the following Monday, our garbage …
So for the last two weeks we have forgotten to put our trash by the curb, but somehow it was being picked up we were thinking our neighbor was being kind and we wanted to do something for them so we rolled the cameras back. To our …
Hometown Disposal are frauds. I canceled my service and was due the final month refund but they came up with an excuse not to pay me my refund. The receptionist said that they picked up fencing for me but didn’t charge me The previous …
I switched from one other local service to Hometown Dusposal ams I can honestly say that I am truly thoroughly satisfied with all of the services that they have to offer. The drivers are prompt and professional. The ladies in the office are …
When I messaged my concern about his truck and employees leaving a mess in the street. He ( the owner) blamed everyone but his drivers. When I explained my cameras caught the mess on film. He then started an unprofessional …
Very service and bad business tactics. DO NOT USE THEM. They always send me my bill out late so they can get a late fee. You only pay every 3 months so if you’re a few days late they get that late charge every time. Find a good service that charges monthly and does auto-draft which Hometown Disposal DOES NOT. Thanks. 🙂
Signed up with them 3 weeks ago and promised my trash would be picked up that Friday. They came and didn’t pick up. I called them and was told they would come for evening pickup or that following Monday. Well needless to say they didn’t …
Missed picking up my trash and then the next week (this week) after Christmas We put all our trash out and again, it didn’t get picked up. Secretary called dispatcher and he called out my address immediately. Dispatcher stated that he came …
Totally forgot to pick up my trash and it’s full they only run once a week thanks for a the great service
Horrible lazy workers. Even though we are allowed to leave 5 cardboard boxes they never take them. My husband called the owner about this issue and instead of helping he was very rude to my husband and accused of running a business. Has he …
I have had this company for the last 3 years and I have never had a issue great customer service every call I ever made to them. I forgot to put my can on the side of the street and was walking out the house for work and the guy was …
Home Town Disposal took advantage of my widow disabled mother by charging her $30 for a service on a separate call after confirming with me it was no additional fee for a courtesy. They never performed the service and changed their pick up …
I have never used this service before. However, my parents utilize their service. My mother says that her route Driver and helper Nikky is very professional and does a great job. I might be switching my service to Hometown….KEEP UP THE GOOD WORK HOMETOWN…..
I reported my can missing on Tuesday, was told that there is a $70 fee for a replacement can. I paid the fee then was told that there is a 5 to 7 day wait before receiving a new can. Where in the hell am I to put my trash for 5 dam days. …
I wanted to keep my money local instead of using the national conglomerate that also operates in Memphis. Signed up for service and they drafted my bank account that day for my first three months. I don’t see where I got a “free month” like …
I am shocked at the negative comments I am seeing…is this REALLY the same company who services my home? We have been with them for 3 years and they have been nothing but wonderful. When our service first started, my can was delivered a …
I called to set up service and the rep took my info to set up the account. After taking my info, she began to tell me what the restrictions were for the pick up items. I got upset immediately because she hadn’t explained prior to this. I …
This is an awesome company!! There have been a total of about 6 mornings I forgot to take the trash to the curb. 3 of those mornings (when they we’re running early) they pulled it from the top of my driveway down to be emptied. 2 of them, …
Home town has been great! Always on time. If you arrange it ahead, they can take just about anything. They leave the can site clean.
This company is incredible! I have worked with several companies in the area over the past ten years, and I wish I would have found Home Town Disposal sooner! Their customer service is great, they offer a discount if services are prepaid a …
I’ve used this company for years. They have always picked up bags with leaves and branches. In the past, thvif they misses, I would call and rhey would come back. This week the missedhe 10 bags that were there and said they would charge me …
Good Service but Questionable Business Practices.
This review is regarding services from 2016 – 2019. …
Im 71 years old and left 3 bags of grass to be picked up. The lady tells me they may have been to heavy for them to pick up. Now i have to take them back up to my house and wait till next week for them to pick up, what am I paying for? Its so hard to get good service these days, JESUS.
So far we have been very pleased with the service by Home Town. A special mention for the crew coming by my house today. I was late putting the trash out and they backed up to collect mine. They could have pretended not to see but they really helped me out. Thank you!
While they did well with the trash service, I told them April would be my last service month and they still charged me for May thru July. I called and told them twice to cancel and they told me they’d refund me my money. Fast forward two …
The workers do a very good job. I never have any problem with this company.
Can have great service on certain days. Hut whew… their schedule is awful. I miss having recycling picked up with garbage and having it EVERY WEEK. Then this morning I diacovered that no.. they did pick up yesterday (Monday June 20th) …
On today, Friday June 24, 22, I checked my trash bin to make certain it was empty before I pulled it back into my garage. Please know that I set my garbage out on yesterday (I sit it out every Thursday afternoon) preparation for pickup on …
After I had reviewed other companies I found out that Home Town Disposal was better than the other companies, the other companies limited for what they can and will pick up and their prices they couldn’t have any limitations.
The office manager Christine is very rude & condescending. I need trash service; however, customer service is very important. Please leave your nasty attitude in your car before you start your work shift! …
I moved into our families home and wanted waste management from this company. We called and spoke with Tonya and she took my credit card information and informed me that she would process everything and call me back if they needed …
2nd week in a row they did not pick up my garbage. I had two garbage cans, they pick up one but left the other. Clearly if I have both garages cans together they should be taken. Also, I had boxes around one of the cans. They took all the trash around but left they dump that one.
I have been doing with this company almost 2 years. The had great service in the beginning and now its awful!! They provide service for our Neighborhood Association. Additional 5 leaf bags or yard debris are included per week with our …