Too bad you can’t give them zero stars, The worst cable company I’ve ever seen and they’re trying to do damage control with those television ads what a joke, with those actors saying they love their cable and it works so well their service …
The most awful, unreliable service offered in the area. The service is horrible and the Customer Service is worse! The “Supervisor” is a joke and even her technicians speak badly about her. Thank God, Our community is ditching this company!
Totally Useless Customer Support. Insanely Overpriced Services. Someone should be able to see the problems with this company and not do business with them.
What a lousy company after having Comcast for many years. So sad they are the provider for my community. I can only hope that a real internet / cable company buys them so we can move into the 21st century of services
As soon as the new box was installed in the garage the internet was much more stable. And the scrambled tiling on the High Def boxes went completely away.
The worst service I’ve ever had. I pay $60 a month just for WiFi that barely works. Unfortunately where I live this is the only cable “WiFi” service I could get. Can’t wait to move to a different area to get rid of this junk.
What can you say after living there for 11yrs in Traditions. HTC has a 30 year contract with them. So there is no need for them to improve on thier service! Worst service ever.
Company is awful. No reason internet should be going out 3x a week. Time for tradition to break the contract since they aren’t living up to acceptable service
Always helpful on telephone. Making every effort to provide service in a very demanding neighborhood. No worse or better than Comcast or other providers.
The customer service is excellent. I rarely have service issues and when I do, they are usually able to get a tech out the next day if not the same day.
Abysmal. That’s the only word I can describe their internet service as. The connection is shoddy and is very unstable. In addition, I have never received the correct speeds I was paying for. A throwaway company that the owner should be ashamed of.
Garbage service. $40 “rolling truck” fee to activate a different Ethernet outlet in my house. Why aren’t all of them active? They have no explanation for why they have this ridiculous charge.
By far the worst service and customer service that I have dealt with. They are used for our business office and the internet is constantly going out. Takes forever to get through to someone and I have YET to speak with a friendly person. Maybe one day Tradition will switch to another provider because this one is terrible.
I just switched to DIRECTV, and the difference between them and Home Town Cable is like night and day. Their DVR would freeze and you could only record one show at a time. No whole-home DVR service was available and they had no cable card for TIVO. It’s a shame so many people in PSL are forced to use them because of HOA contracts.
Customer service is always so nice and helpful!!! The techs are wonderful coming out to our homes and always helping with everything and giving their personal suggestions if asked!!! Love them!
Had problem with boxes emailed customer service and Christina called me back in minutes. Talked me through reboot from the panel and everything came back on. She was a pleasure to deal with. Thanks for the quick response and knowledgeable staff!!!!!!
This has to be the all time worst cable/internet company in existence. Their connection is as fast as a dyslexic snail, assuming it works in the first place. They are the literal hitler of cable companies. Don’t believe me? Look at their …
HTC is the worse cable company for signal and hardware quality. Every time there is thunderstorms or bad rain the signal get interrupted momentarily and the box needs to be rebooted to remove static. The internet signal is not running at a …
Horrible service. Too expensive with limited options. Internet is slow. Calling them is like pulling teeth. If I can give them “0” star I would…wish Tradition community would open up to other options like ATT or Comcast or they have monopolize the area
Doesn’t even deserve 1 star. Absolutely horrible. Slow slow slow. And they try to charge for everything. But you have no choice in tradition. Better off getting a hotspot from your cellphone company , you’d have faster speeds.
Worst service and performance on top of monopoly in Tradition equipment years behind, service outages consistently, They are lucky to have the monopoly because they could never compete against other companies. Tech support dismal 2 hrs on hold and no response
HORRIBLE
Nice friendly employees. Internet drops constantly. It took me 20 minutes just to add this review. If I could rate this a zero star it still wouldn’t be low enough. HTC doesn’t seem to care.
There is a monopoly in my community and this is the only cable service in town. I’m not going to call out every complaint I have about this company because it would take all day to read. For the most part what everyone says here is true. …
I have nothing but positive reviews for this company and the installation guy Joe,who I have the greatest experience of working with.joe was very kind and compassionate, also the Young lady I spoke with over the phone her name is” Sandra …
The base internet included is fast (1.0Mbps) and for a small fee can be increased to blazing fast. Support is actually pretty good; call them when service goes out (it’s happened 3x in 6 yrs) and they’re always quick to resolve issue. …
They make me miss Comcast. COMCAST. LOL. Worst cable provider I have ever dealt with. And dont be fooled by the “Its part of your HOA” BS. If you want full service cable televsion beyond rudimentary channels and decent wifi, you have to pay for it ON TOP of your $300+ HOA fees.
Its been a month Ive been trying to set up my voice mail and no joy….Every time I call after waiting long time they either tell me they are changing systems or their computers are down…today I finally decided to go over . They said …
Amazing speed, half the price of other companies that provide internet service and TV. They run fiber optic cable directly into your house, getting over 700MBPS for $40/mo.
Straight Garbage internet service, wouldn’t reccomend to my worst enemy. Would give zero stars if possible. Hard to believe this dollar general quality internet is what’s included in $331 a month home owners association fees. WiFi Goes out …
I started out by giving Hometown a one-star evaluation. Here’s why: I called to ask if I could have my internet line moved to my living room. The young girl says that will be a $ 40.00 charge. I said” I think not.” We were not told when …
HTC is by far the worse cabe company I have ever had to deal with. They charge you for everything. The customer service team had no idea what a MAC from and HP is or was. They only have one person working at the time and are incapable of …
Have had this same problem for a year. At first they really tried and then it was if we did not exist. As an employee of Virginia Beach City Public Schools, I would have been fired if I did not do my job! They know that we are …
WORST EVER!!! Electricity goes off 1/8 of a second clocks don’t even shut and my cable is down. I think North Korea has better cable for the citizens. Can you wait a few min for it to come back on? NO. Do you have to go through 7 levels …
Yes this company is stuck in the dinosaur era, but whats even worse is that builders like Kolters are building brand new home using this incompetent company and leaving home owners stuck with useless services for year and years!
I would give them a negative 1, but it is not an option. We have Dish network on the existing line. Since HBO is now available on Hometown, we set up an appt to run another wire. We set this appt up for 5/8 back in Feb. In May, some …
We had a v.p, give the venitian golf and river club a presentation today, and he stated ” we have live representative answer the phone within one minute”You’r speaking to a person”. incorrect I called today at …
Our HOA covered the cable until this year. They decided to cover internet instead of cable. Our new bill is going to be $115 for the cheapest cable package. We do have the HD/DVR, but I have never even paid that much with Comcast. Horrible …
This is worst internet company I’ve dealt with. Extremely unreliable service. Tech support and customer service try to do their best but it is not enough. If you are a business and need internet do yourself favor, pay a little bit more and look for other fiber providers in the PSL area. This company is a joke.
Ethan was my service tech today. He was very professional, courteous, and explained everything in detail. Thank you for the great service, will reccomend
Never my favorite place as they have a monopoly on Tradition area in Florida which is so un-American. If their service was better than others as far as cutting edge technology and prices for no improvements it would not be so bad.
I’m a DirecTV ATT customer that had to switch to Home Town Cable because it was provided in the community where I live. It is the most antiquated system I’ve been on in years. No OnDemand for major networks or HBO/Showtime. That’s insane. …
Worst cable company ever. I don’t have an option since this company is part of my HOA package. The speed included in the basic package is so slow it’s a joke, so I had to pay for the high speed. Cable service is ok. Poor communication from …
Customer Service is hit or miss. Out of the 3 times I’ve had to call, I had 1 good experience. I don’t usually write online reviews– but rudeness is just uncalled for…especially when you are a CUSTOMER SERVICE department.
Very knowledgeable helpful set up the system courteous and paying attention to detail making sure the job is completely satisfactory before leaving the promise
Internet is great actually, but their Customer Service is the worst. I was having problems with my service, and they always had an attitude instead of being actually helpful. Too bad I had no choice on internet service provider, because I …
They are the Pitts. I have called them to start new service. I waited 30 minutes twice with no response. I left two voice mails with my number to contact me for new service and still have not heard from then. …
This company must seek out the rudest, non educated, people to hire. Clueless and rude is all I’ve ever come across here. Zero accountability terrible service. They are forcing me to give stars or I wouldn’t be that generous. Jaime and a bunch of other rude people who don’t know what they are doing and are extremely unhelpful.
40 years of various cable providers- cablevision, Verizon Fios – and on their worst day they were
Better than Blue Stream on their best day. There is some issue every single …
First off it is nearly impossible to get a weekend appointment to start new service. Surprisedly, I was told that they don’t work on the weekends. So of course I had to take time off work. Secondly, it is a rip off. You can’t have HD on …
Crapiest service ever! My HOA pays for speed of 40 I only get 20 if it’s a good day. Wait time is awful, work from home and they have taken more than a week to come out at times. Signal is constantly dropped and router has to be reset. …
The internet speeds and connection is absolutely terrible. If you work from home, find a different provider because this service will make your life miserable. It struggles to handle the most basic browsing and video calls. …
There’s got to be a way to give this company less than a one. I have been at my place maybe 36 days and I have those 36 days my Internet has worked 15 of those days today was not one of them. …
this is the best cable service we have ever had. The price is perfect, we have never had a problem and the picture is incredible. Way better than
Comcast was and we are out from under extreme cost of that network.
This is a terrible company! They have a stronghold on the city of Tradition FL and we need a better option. They have horrible customer service because they can’t lose their customers, so why waste time being nice to the people who you take …
Leaving our condos and Blue Stream is definitely a reason why. They seem to constantly have issues with sound and picture on local station CBS (mainly) and are always saying they’ve fixed some issues but it’s never really fixed. Internet …
This company is by far terrible. The customer service lacks in every way possible. The Wi-Fi connection is poor for internet service dropping signal frequently, and the cable service often looses connection/freezes. Not to mention, because …
Internet went out all around Tradition and honestly, if it wasn’t for these guys I don’t know what I’d have done. The lady on the phone was super patient with me, answered all my questions and helped me reset my router like, five times. …
Prior to moving in, I called to set up service and was told to wait until we were in the house – once in the house I contacted them and was told it would be 2 weeks – ok – however my internet would work fine. Well the internet didnt work, …
Called today to get connected. Helpful young lady had me scheduled and offered two time slots tomorrow! So far, so good. Annie was the first point of contact
And she was what customer service should be!
Amazing how this company got my community to switch to them and allow no other choices…shady deals. I wonder what backdoor deal that was part of. Internet is down repeatedly. Company founded by Rubenstein and Silvers….figures…that tells me all I need to know.
The only reason I did not give Blue Stream Fiber 5 stars is because the early rollout in my community was less than stellar, actually a disaster. However, after a year they got their act together with TiVo boxes and excellent reliability.
If it were possible to leave no star I would. Blue Stream is the worst cable service we have ever had. The service is so overpriced for what you get. If I could I would use any other service. Unfortunately our community is locked into a …
I have had a very nice experience with this provider thus far. Having new service set up for our new residence was easy and performed timely. Annie and Jamie were both pleasant and very helpful. Though everyone’s experiences are …
Worst service ever, & I still am not using the internet 🙂 I have been on the line with these people to set-up an appointment for the past 2 hours & I keep getting redirected or put on hold. Tells you a lot about a company, garbage…
Technician Andrew was very professional from the beginning to the end, he even went the extra distance to resolve my tv flickering problem, and this comes from another retired computer technician,
I needed customer service and was thrilled with Evelena. She worked in tech support and was in Ft Lauderdale. I had spent hours trying to install HBO MAX to no avail. She very patiently walked me through the process. I say patient because I …
Horrible service. I have been paying for 1 gig but only getting 500mbps. They sent out a technician and he made it worse. Now my speed is 250mbps. He said the technology they have is old and they are getting ready to upgrade.
I’m actually extremely shocked at the low review rating Blue Stream has. I switched to them in January 2021 and haven’t had a single issue. I work remote full time for an out of state company and absolutely must have reliable internet. We …
Very professional, informative, answered all my questions and took the time to show me how to operate the system. I rate Andrew outstanding and a credit to your company.
we were having a terrible time with downloading ( took forever to download a page. After Andrew Z. came to our house, he did and amazing job of trouble shooting our problem and fixed the problem. Thanks so much Andrew!!!
I don’t understand why some the reviews for Blue Stream is so negative! Definitely Under Rated!
I am a New Blue Stream Customer, I have dealt with CS on phone for my …
Not a day goes by that I don’t have to unplug or reset something, often multiple times a day. TiVo is the most cumbersome system to deal with I have come across. I’ve had both Xfinity and Direct Tv in the past. Please read on. …
we were having issues with our internet and tv service . andrew Z our technician took the time to not only repair and update our system but educated us on proper usage with patience and expertise. .
Welp, his company is stuck in the dark ages. New houses are wired for SMART technology, but Bluestream installs 1990 equipment; literally; when smart homes should be standard in newly built homes. The cable—its blurry at best! My …
I’m not good with any technical electronics, thank god for Andrew. He walked me thru everything, he was patient and explained the equipment. What a great employee!
Bluestream Fiber is the most disorganized service provider I have ever worked with. And I am in the telecommunications business, where I have to work with Xfinity, AT&T, Indiantown Telephone, and others on a daily basis. I thought Xfinity …
Andrew Z was the Blue Stream tech who installed the new device. He was definitely a 5 star rep. He was thorough, clear & patient. A wonderful rep for Blue Stream.
Good afternoon this is doctor courtwright yeah I just wanted to let you know that the gentleman Andrew you sent over to fix the TV was fantastic he did everything that I asked no problems of any kind wish I had more of them around but hes …
Our HOA decided to eliminate Comcast in favor of Blue Stream Fiber. So far it has been an unmitigated failure. Anyone interested in 1080p HD picture quality please understand that BSF ONLY broadcasts in 720p at best! Imagine in 2022, an …
I have had no choice to but to be stock with this company for 6 years. A coat hanger would be better then any of the services I get from blue stream. There tech have been to my home many time and have never fixed anything in fact it is …
Never had a problem. Internet is lightning, cable works fine, customer service has been fine the few times I have called (not needed obviously) People that complain, for the most part, really dont know what they are talking about or have never had Comcast or Time Warner!
My new TIVO will not play recorded programs from PBS. I only have this problem with PBS recordings. I called four days ago and was on a call with a tech for 33 minutes, but the problem was not fixed. The tech called back that day, but …
absolute worst internet service you can have, constantly lags and can’t run more than one device at a time. Im currently using my phones service to type this, that’s how bad the service is. Took forever for the installer to come out and install it, all around just a horrible provider
Andrew Z, was on time, courteous and professional. He took a lot of time to explain things thoroughly and tell me all the great things that Bluestream is currently doing and planning to do in the future. He is an awesome spokesman for the company!
Very pleased with Austin Perez workmanship not only was he knowledgeable he was very patient with me who is unaware how to work any kind of technology and his kindness was above all how lucky you are to have him working for you🙏❣️ …
Andrew was quick and amazing. He took the time to explain everything in detail. How to reload apps and set up programs to record. Had a little bit of flickering on the screen he took a few minutes to correct that. All in all he was a 10
Blue Stream is the worst. If we could change, we would. Unfortunately, it’s built into our HOA cost, so, we cannot switch. Their customer service is terrible, their dispatchers are terrible and their internet and cable is terrible. …
Andrew did a fantastic job doing our upgrade, diagnosing the issues and solving everything! Plus he arrived on time, communicated on every step, explained how things work and was a complete professional!
Joe/Jose came to switch over to the updated boxes. He made the transition very easy. Explained the new remote to everyone. He was very patient and polite!
Andrew Z came to my home for an install of Tivo . This experience was handled so differently from my prior experience with Blue Stream.
Last year 2 techs came a total of 3 x to install my system. It was a frustrating …
Andrew was awesome. Very knowledgeable and courteous. He was able to answer all of our questions and ensured we understood how the new equipment worked. We are very happy with our install.
We just had a great experience with a Blue Stream technician. Andrew came by to do our upgrade. He was knowledgeable, through, friendly and generally went above and beyond. Thank you for your service.
Andrew Z. was my technician for the installation of new Blue Stream equipment. He was on time and was very intuitive to listening what our questions were. He went above and beyond my expectations of what customer service should be. He was …
Unfortunately, our appointment was very delayed, although not at all the fault of our technician Andrew.
Both boxes were upgraded to the new system and it all went quite smoothly. I can absolutely sing the praises of Andrew, for his patient and thorough tutorial of our new equipment.
I just had the upgrade installed by Andrew. Things went efficiently and effectively. He was very good at explaining every step of the process and kept me informed of what he was doing. I appreciated the time he took to ensure I had no questions and had all the info I needed before he left.
Once again we have to wait for a technician to come out and fix whatever issue it is now. Of course there is no same day service so once again we have to rearrange our schedule for a technician to come out.
I know a lot of people have been dissatisfied with Blue Stream during this whole upgrade thing. So I’d like to share my experience today and hopefully at least some folks have had similar experiences. My appt was scheduled between 12-5. He …
First technician that took the time to truly investigate and remain until the problem was solved. Andrew #4414 was also extremely pleasing to deal some seldom experienced these days.
Andrew
Knowledgeable, patient and easy to get answers to questions. Diagnosed problems in switching to the TiVo system quickly. You cannot go wrong with Andrew.
Andrew and Brian came to update the Bluestream service to TiVo today. With all the problems the service has, they employ techs who are knowledgeable, thorough, and pleasant! Thanks guys.
Thank you for sending Austin. He was remarkably amazing. Answered every question I had
Went over and beyond to ensure that I understood everything and satisfied with the service. Phenomenal service.
Andrew was very personable and explained our new TV experience very well. Very detailed and all your techs should be like him. Your company might consider him as a trainer for new hires. If we have any further problems or changes to our …
Andrew Z. was my Tech #4414 & did an excellent set up of my 2 TV’s. He was pleasant, informative & did a quick professional job. He’s the Tech you want to set up your new TiVo. Thank you Andrew
Just had are cable switched over and we are looking forward to using all of the upgraded services! Andrew Z was our installer. He was superb, quick and efficient. With a wonderful welcoming personality. Great customer service from Andrew!!!!
Andrew Z. Came to my house, called first to say he was on the way. He was awesome! He made the changes necessary and made sure everything was set up correctly. He was very nice, pleasant, and informative. He took the time to explain all …
Unfortunately, I can’t give less than 1 star. First, this cable service is absolutely one of the worse anywhere in the US; I won’t say the world because the sub-sahara desert might have worst. Telephone barely making it and alarm almost …
Andrew did a great job converting my service over. He called before he came which I really appreciated. He explained all the functions of the remotes perfectly.
The ladies on the phone take 5 stars for their customer service, however, this is a company I am forced to use by my HOA. I will be without internet two days tomorrow before they send a tech for service. As someone who needed to work from …
Andrew was AMAZING! He hooked us up with 2 upgraded TV boxes and went through every detail on how to use every single button. So grateful! Highly recommend Andrew as a brand ambassador for the company. Super professional and helpfu.
From calling in advance to let me know when he would arrive through installation and explanation of the upgraded service, Andrew was respectful and courteous. It is clear he knows what he is doing and how to effectively explain it to the …
Andrew completed the installation of the TiVo system for me. He actually called to advise that he was on his way and would arrive earlier than previously scheduled. He was very professional and there were a couple of obstacles that he …
Your technician Andrew did a great job in setting up our 5 TVs. All were a different challenge and he was able to solve each one so the tvs work on the new system. He also made sure my internet connection was working. He called first and was very helpful and professional. I highly recommend him.
Andrew Z got everything working perfectly after much diligence and patience! He definitely is an asset to your company. Courteous, , knowledgeable, and his friendly demeanor was truly appreciated. We can tell he enjoys his work and enjoys …
We had a great experience with Andrew. He arrived after calling ahead and quickly diagnosed and corrected the problem with our tv. He also showed us some handy shortcuts with the new remote and cable box so that we can set aside our Samsung remote. Andrew went beyond the normal “cable guy” experience in terms of his helpfulness.
Andrew Z. (Technician) came to our house to update system. He was extremely knowledgeable, helpful and friendly. Even took a quick moment to speak kindly to my mom. …
Andrew came today to install upgraded equipment and went over the features. He was very professional and thorough. We are giving him 5 stars. Unfortunately our picture quality of our Ultra HD TV has declined tremendously with the new service. Blue stream needs to improve on this and fast, it’s not high definition at all.
I called to request information in regards to the upgrade being provided by Blue Stream to it’s customers in The Lakes area of the Tradition community. I was provided with a wonderful customer service rep named Nelson Cintron. He was polite …
Andrew went over & beyond to set up my tv and all my apps. He was patient and very helpful in insuring everything was set up & running properly.
He explained how to use all the new equipment to my satisfaction. He deserves 10 …
Andrew the Tech installed my new Blue Stream TIVO system today. He also reconfigured my entire system which he determined was a real mess, installed a new router, increased my internet speed from 60mg to over 300m and give us a complete …
Andrew Z (technician 4414) This young man is absolutely sensational. So intelligent & professional with fantastic skills to troubleshoot & correct problems.
Have to say have had nothing but horrible experiences with Blu Stream and Genex. BUT THAT ALL CHANGED TODAY!! HAVE TO SAY DONAVAN TECH 4411 AND ANDREW 4414 WERE ABSOLUTELY GREAT TODAY. FIXED ALL THE PROBLEMS IN 10 MINUTES. GLAD TO SEE …
Extremely knowledgeable person, identified the problem in minutes and resolved the issue quickly . Friendly person to talk to and cleans up after installing equipment. Would highly recommend him.
Andrew and Bryan were amazing! They were professional and courteous and made sure everything was up and running before they left! Thank you guys!! – Jeanne
Andrew the service technician that worked with me today was excellent very polite very knowledgeable and helped and answered all my questions. I would highly recommend him I would like his service if I ever have to use blue Stream again.
Blue Stream Technicians Bryan and Andrew were assigned to updating our home and wi-fi. Their professionalism, politeness and knowledge was top of the line. When they came across an obstacle their troubleshooting skills kicked in and …
Andrew Z (tech# 4414) recognized the internet speed issue immediately and corrected the issues in no time at all. We have had this issue off and on for a long time and no one corrected the issue. …
Andrew was a very efficient technician that completed his work in an excellent manner..
As a previous IS Manager his detail to instalation and work was outstanding.
Today we had our cable and internet service installed at our home and we just would like share how knowledgeable and professional the technicians were. Andrew and Thomas were absolutely great. Thank you guys.
Great experience having Andrew Z complete our cable box upgrade. Andrew was very knowledgeable and professional and was able to answer all of my questions!
Andrew Z was my installer, and he did everything right. He showed up on time, was very knowledgeable, and super helpful in helping me learn about the new system. Thank you.
Andrew Zangiroli was professional and extremely knowledgeable.
He installed all three of my boxes quickly and efficiently.
Andrew is pleasant and personable.
Andrew Z just installed my new cable box and let me tell you, he’s a special tech! I kinda want to be his friend. Thank you Andrew! Stop by for biscotti any time.
Andrew Z was great! Came to fix our wifi problems as well as our Sonos and he was here for a total of 10 minutes and figured it out! We appreciate him. Thank you
We had Bluestream in today to hook up TIVO. Andrew Z. (Tech #4414) was our technician. He was extremely knowledgeable and helpful and made it a very pleasant experience. Thank you Andrew!
We just had an install of new boxes at our residence. Andrew and Thomas were the individuals that did the install. They were fantastic… The customer service was exemplary!!!
Andrew Z went beyond the call of duty! He solved many problems that other service techs could not resolve. He was beyond polite and through. On his departure, I asked if I could give him a hug goodbye because my husband and I were so pleased with him. Now, we are happy because of him. Thank you Andrew!!!
Andrew came and took care of several issues with my internet and television connection he was knowledgeable and thorough and did excellent work I highly recommend him and also I would like to mention Dominic who assisted him in making the connections here at my home
ANDREW!!!!!!!!!!!!! Thank you so much for your service. You came on time, GREAT personality, RESPECTFUL and you explained everything to me. You gave me that bit of extra time that I needed to SOLVE my problems even though you had to go. I …
I called to report that my internet was not extending to the Lanai, a tech Andrew came out the very next day and my service is now working better than ever. Kudos to Andrew for his knowledge of the systems and his professionalism.
Andrew Z. was courteous ,professional and extremely knowedgable. When it comes to service he is the best. he definetly deserves more than 5 stars.. We were very happy with our service today.
Andrew Z was terrific. Very professional and knowledgeable. He solved multiple issues I was having quickly. I highly recommend Andrew for your phone and other issues you may be having.
Requested service for damage router after recent power outage. Andrew tech #4414 provided excellent service and is very knowledgeable, replaced router and restored our cable service. Very Satisfied.
This company is the worst cable/internet company I’ve ever experienced. EVERY DAY and NIGHT, I lose signal several times causing my work computer and TV (streaming) to freeze. Their service is beyond terrible, when you try to have the …
For all the Negative comments I’ve heard about Blue Stream and the customer service and TiVo connection problems, I was apprehensive in keeping the service. But I have to say I’ve never experienced the type of outstanding service we just …
Andrew was amazing. He knows his business and does the job right the first time. Great job Andrew!! Thank you for the excellent job on my upgrade to Tivo. Great job Blue Stream, Andrew is a BiG ASSET to your company.
Andrew Z (Tech 4414). did an extraordinary job installation job for Bluestream Fiber. He went above and beyond explaining everything, I would rate him 10 stars if it was possible. Bluestream should have more techs like him. Thank you for sending him to do our installation.
Andrew Z and Donavan were both professional and knowledgeable. Andrew was able to address issues that I did’t even know I had. I am so thankful I was able to work with them both. If you are lucky enough to have them you are in the best hands.
Andrew Z tech 4414 was absolutely thorough. Timely and very professional!
I’m sure you are proud to have him on your team! Andrew was polite and patient explaining the process.
Andrew was here this morning. He was so helpful. He upgraded all our tv connections and the Wi-Fi, was informative and quick. He left our home neat and clean and was very careful of our possessions. We now have better knowledge and better service than we did before. We will always ask for him!!!!
Andrew came and installed my fiber in less than 90 minutes, kept me posted along the way and was efficient and left the site clean. Very happy with his service, Bluestream is lucky to have him!
Andrew Z installed the new Bluestream equipment in our home. He arrived promptly and worked very efficiently. He is extremely knowledgeable and was able to fix some long-standing problems with our wifi. After he had installed the TIVO …
The cable man Richard from Blue Stream came today and I cannot give him enough stars for setting up my TV today for Blu Stream . He was extremely professional and spent more than an hour educating me about how to use cable box. He …
I had the pleasure of being assigned Andrew Zangirolami as the representative for Blue Stream for our upgrades . i live in PGA Verano. He called ahead to let me know when he would be here. I could tell he was special just with his …
Andrew was prompt, courteous and very professional. He quickly addressed my issue of intermittent internet connectivity. While he was in my residence I took the opportunity to ask him a few questions about my Blue Stream TV service. He made …
Your tech Andrew Z did an awesome job fixing the issue I had. He explained everything as he went along. Also Andrew Z was very polite. He’s knowledgeable in his professieon. He certainly deserves a 5 star rating. You have a great employee representing your company.
Andrew was by far the most knowledgeable and patient technician I have ever dealt with from Blue Stream. He was punctual and very friendly and I would not hesitate to recommend him to move up the management ladder. An absolute asset to the company!
Say what you want about cable companies but, surprisingly, blue stream fiber has been excellent. Great pricing, great channel selection and they have came through more than any other cable company with consistency and when I want to stream …
Just had the best service by tech Andrew Z. He started our service yesterday but couldn’t finish because they weren’t getting a signal from all the new construction in our neighborhood. He came by the next day to finish the job since the …
Andrew Z is FANTASTIC – He arrived on time and was able to do the install quickly and completely. He explained every function and new feature available to me with the Tivo Box and we are thrilled with his service. He also checked all my connections, TVs, computer etc. Would highly recommend using Andrew again. 5 Stars
I just spoke with Jason a technical support guy at blue stream and he is awesome. He knows his job well and really helped me with the stress I was having with my Internet. I was so happy when I got done speaking to him that I even told him …
Andrew Z. Came out and upgraded the cable and internet in my home. Honestly the most professional and thorough tech I’ve ever had come to the house. He found issues the builders left and was able to fix things on the spot. My experience …
Andrew was wonderful he went above and beyond his duties he made sure that everything was working perfectly before he left my home…also he was a perfect gentleman. …
We had a great experience working with Austin Perez. He was very knowledgeable and patient and walked us through all the options. He respectful and an all around really nice guy to work with. Will definately request him as our tech for …
Just had our new upgrade. The difference is astounding! Our technician, Austin Perez was excellent! Top notch customer service with tremendous experience and knowledge! Thank you Austin, you set us up very well and taught us how to use our new cable experience! Highly recommend his services!
Outstanding service by Andrew. I have had an issue with my internet speeds for about 5 months now. I have had many techs prior to himself at my house and not be able to figure out the issue. Andrew was at my home for 3 minutes and addressed …
The service technician, Andrew Z. was a very pleasant surprise to the both of us. He did call us in advance to verify he was on his way. He met us with a smile and was very pleasant throughout his service call. He was extremely …
Please do not use this company they do not even have all the basic channel include. I got better reception with my antena.
Andrew Z did a great job explained everything
Terrible cable company. Only can record 2 at a time and cuts you off if you’re trying to watch another program. Can’t wait to change
Excellent service, Excellent knowledge, very friendly and helpful
Andrew Z was great!!
Only give one star and that’s only because the techs are very good. Otherwise, they are the worst provider of cable TV. A throwback to the 80’s.
Too bad you can’t give them zero stars, The worst cable company I’ve ever seen and they’re trying to do damage control with those television ads what a joke, with those actors saying they love their cable and it works so well their service …
Slow internet speed and annoying frequent request of Activation code for cable. HTC needs to step up its game!
Terrible quality. Quality is close to the old rabbit ears.
Excellent tech, took the time to explain the new system
The most awful, unreliable service offered in the area. The service is horrible and the Customer Service is worse! The “Supervisor” is a joke and even her technicians speak badly about her. Thank God, Our community is ditching this company!
Totally Useless Customer Support. Insanely Overpriced Services. Someone should be able to see the problems with this company and not do business with them.
Granted I’m new with Blue Stream but in the three months we have had four problems with the internet going down.
this is by far the worst company ever !!!!!!!
traditions needs to do better ! i regret ever speaking bad about comcast
Thomas was amazing. I needed service transferred over and he was able to help me in a timely manner and was very patient!
What a lousy company after having Comcast for many years. So sad they are the provider for my community. I can only hope that a real internet / cable company buys them so we can move into the 21st century of services
Andrew was professional & knowledgeable
As soon as the new box was installed in the garage the internet was much more stable. And the scrambled tiling on the High Def boxes went completely away.
Worst cable service I’ve ever had. The guide channel is horrendous. DVR is constantly going out. If I could give less than one star, I would.
The worst service I’ve ever had. I pay $60 a month just for WiFi that barely works. Unfortunately where I live this is the only cable “WiFi” service I could get. Can’t wait to move to a different area to get rid of this junk.
Very personal and efficient. Delightful experience being introduced to the new service.
What can you say after living there for 11yrs in Traditions. HTC has a 30 year contract with them. So there is no need for them to improve on thier service! Worst service ever.
Company is awful. No reason internet should be going out 3x a week. Time for tradition to break the contract since they aren’t living up to acceptable service
Andrew was outstanding and fun….
Always helpful on telephone. Making every effort to provide service in a very demanding neighborhood. No worse or better than Comcast or other providers.
very good I hope I can remember all the features!
The customer service is excellent. I rarely have service issues and when I do, they are usually able to get a tech out the next day if not the same day.
Every weekend NBC and CBS freeze. Every weekend I am told the servers are being updated to handle bandwidths. HORRIBLE service at best.
J MCCROCKLYN representative was extremely helpful save us time and money
Abysmal. That’s the only word I can describe their internet service as. The connection is shoddy and is very unstable. In addition, I have never received the correct speeds I was paying for. A throwaway company that the owner should be ashamed of.
Garbage service. $40 “rolling truck” fee to activate a different Ethernet outlet in my house. Why aren’t all of them active? They have no explanation for why they have this ridiculous charge.
Terrible cable service for what they charge for . I wish I could have my xfinity where I live. Stone Age cable service and not worth the money!
By far the worst service and customer service that I have dealt with. They are used for our business office and the internet is constantly going out. Takes forever to get through to someone and I have YET to speak with a friendly person. Maybe one day Tradition will switch to another provider because this one is terrible.
I just switched to DIRECTV, and the difference between them and Home Town Cable is like night and day. Their DVR would freeze and you could only record one show at a time. No whole-home DVR service was available and they had no cable card for TIVO. It’s a shame so many people in PSL are forced to use them because of HOA contracts.
Andrew Z and very personable, knowledgeable and helpful.
Customer service is always so nice and helpful!!! The techs are wonderful coming out to our homes and always helping with everything and giving their personal suggestions if asked!!! Love them!
Richard m gave us great service.
Had problem with boxes emailed customer service and Christina called me back in minutes. Talked me through reboot from the panel and everything came back on. She was a pleasure to deal with. Thanks for the quick response and knowledgeable staff!!!!!!
This has to be the all time worst cable/internet company in existence. Their connection is as fast as a dyslexic snail, assuming it works in the first place. They are the literal hitler of cable companies. Don’t believe me? Look at their …
HTC is the worse cable company for signal and hardware quality. Every time there is thunderstorms or bad rain the signal get interrupted momentarily and the box needs to be rebooted to remove static. The internet signal is not running at a …
Horrible service. Too expensive with limited options. Internet is slow. Calling them is like pulling teeth. If I can give them “0” star I would…wish Tradition community would open up to other options like ATT or Comcast or they have monopolize the area
Doesn’t even deserve 1 star. Absolutely horrible. Slow slow slow. And they try to charge for everything. But you have no choice in tradition. Better off getting a hotspot from your cellphone company , you’d have faster speeds.
Worst service and performance on top of monopoly in Tradition equipment years behind, service outages consistently, They are lucky to have the monopoly because they could never compete against other companies. Tech support dismal 2 hrs on hold and no response
HORRIBLE
Andrew Zangirolemi will get the job done !!!
Joe was on time, very informative and efficient. Everything went great.
Lack of service and response to calls is depressing. Hometown cable service at 3 stars was far superior before Bluestream took over.
Nice friendly employees. Internet drops constantly. It took me 20 minutes just to add this review. If I could rate this a zero star it still wouldn’t be low enough. HTC doesn’t seem to care.
There is a monopoly in my community and this is the only cable service in town. I’m not going to call out every complaint I have about this company because it would take all day to read. For the most part what everyone says here is true. …
Andrew was wonderful. He was very professional and explained everything.
I have nothing but positive reviews for this company and the installation guy Joe,who I have the greatest experience of working with.joe was very kind and compassionate, also the Young lady I spoke with over the phone her name is” Sandra …
The base internet included is fast (1.0Mbps) and for a small fee can be increased to blazing fast. Support is actually pretty good; call them when service goes out (it’s happened 3x in 6 yrs) and they’re always quick to resolve issue. …
Andrew is the best was great to work with
They make me miss Comcast. COMCAST. LOL. Worst cable provider I have ever dealt with. And dont be fooled by the “Its part of your HOA” BS. If you want full service cable televsion beyond rudimentary channels and decent wifi, you have to pay for it ON TOP of your $300+ HOA fees.
Its been a month Ive been trying to set up my voice mail and no joy….Every time I call after waiting long time they either tell me they are changing systems or their computers are down…today I finally decided to go over . They said …
Robin, Jamie and Justin are the worst. These people get away with treating their customers rudely. …
Amazing speed, half the price of other companies that provide internet service and TV. They run fiber optic cable directly into your house, getting over 700MBPS for $40/mo.
Straight Garbage internet service, wouldn’t reccomend to my worst enemy. Would give zero stars if possible. Hard to believe this dollar general quality internet is what’s included in $331 a month home owners association fees. WiFi Goes out …
I started out by giving Hometown a one-star evaluation. Here’s why: I called to ask if I could have my internet line moved to my living room. The young girl says that will be a $ 40.00 charge. I said” I think not.” We were not told when …
HTC is by far the worse cabe company I have ever had to deal with. They charge you for everything. The customer service team had no idea what a MAC from and HP is or was. They only have one person working at the time and are incapable of …
Andrew Z. Was outstanding! Customer focused a true asset to the company😀😀😀 …
Andrew is great at his craft and answered all my questions in a knowledgeable manner.
Andrew was awesome, quick and professional!
Austin perez came to my aunts house and did a fantastic job!
Have had this same problem for a year. At first they really tried and then it was if we did not exist. As an employee of Virginia Beach City Public Schools, I would have been fired if I did not do my job! They know that we are …
WORST EVER!!! Electricity goes off 1/8 of a second clocks don’t even shut and my cable is down. I think North Korea has better cable for the citizens. Can you wait a few min for it to come back on? NO. Do you have to go through 7 levels …
Yes this company is stuck in the dinosaur era, but whats even worse is that builders like Kolters are building brand new home using this incompetent company and leaving home owners stuck with useless services for year and years!
I would give them a negative 1, but it is not an option. We have Dish network on the existing line. Since HBO is now available on Hometown, we set up an appt to run another wire. We set this appt up for 5/8 back in Feb. In May, some …
Terrible customer service. An hour and half hold and just being transferred back and forth. Less then 1 star if possible
We had a v.p, give the venitian golf and river club a presentation today, and he stated ” we have live representative answer the phone within one minute”You’r speaking to a person”. incorrect I called today at …
Our HOA covered the cable until this year. They decided to cover internet instead of cable. Our new bill is going to be $115 for the cheapest cable package. We do have the HD/DVR, but I have never even paid that much with Comcast. Horrible …
This is worst internet company I’ve dealt with. Extremely unreliable service. Tech support and customer service try to do their best but it is not enough. If you are a business and need internet do yourself favor, pay a little bit more and look for other fiber providers in the PSL area. This company is a joke.
Ethan was my service tech today. He was very professional, courteous, and explained everything in detail. Thank you for the great service, will reccomend
Never my favorite place as they have a monopoly on Tradition area in Florida which is so un-American. If their service was better than others as far as cutting edge technology and prices for no improvements it would not be so bad.
I’m a DirecTV ATT customer that had to switch to Home Town Cable because it was provided in the community where I live. It is the most antiquated system I’ve been on in years. No OnDemand for major networks or HBO/Showtime. That’s insane. …
Worst cable company ever. I don’t have an option since this company is part of my HOA package. The speed included in the basic package is so slow it’s a joke, so I had to pay for the high speed. Cable service is ok. Poor communication from …
Customer Service is hit or miss. Out of the 3 times I’ve had to call, I had 1 good experience. I don’t usually write online reviews– but rudeness is just uncalled for…especially when you are a CUSTOMER SERVICE department.
Very knowledgeable helpful set up the system courteous and paying attention to detail making sure the job is completely satisfactory before leaving the promise
Andrew resolved the issue with the new TIVO remote and answered all my questions. Very knowledgeable and polite!
Professional, knowledgeable…best Bluestream technician ever.
Internet is great actually, but their Customer Service is the worst. I was having problems with my service, and they always had an attitude instead of being actually helpful. Too bad I had no choice on internet service provider, because I …
They are the Pitts. I have called them to start new service. I waited 30 minutes twice with no response. I left two voice mails with my number to contact me for new service and still have not heard from then. …
This company must seek out the rudest, non educated, people to hire. Clueless and rude is all I’ve ever come across here. Zero accountability terrible service. They are forcing me to give stars or I wouldn’t be that generous. Jaime and a bunch of other rude people who don’t know what they are doing and are extremely unhelpful.
Andrew is very prompt, professional, and patient young man! He is an asset to the company.
40 years of various cable providers- cablevision, Verizon Fios – and on their worst day they were
Better than Blue Stream on their best day. There is some issue every single …
Andrew was awesome! Very professional!
Andrew Z was excellent and professional.
First off it is nearly impossible to get a weekend appointment to start new service. Surprisedly, I was told that they don’t work on the weekends. So of course I had to take time off work. Secondly, it is a rip off. You can’t have HD on …
Crapiest service ever! My HOA pays for speed of 40 I only get 20 if it’s a good day. Wait time is awful, work from home and they have taken more than a week to come out at times. Signal is constantly dropped and router has to be reset. …
The internet speeds and connection is absolutely terrible. If you work from home, find a different provider because this service will make your life miserable. It struggles to handle the most basic browsing and video calls. …
There’s got to be a way to give this company less than a one. I have been at my place maybe 36 days and I have those 36 days my Internet has worked 15 of those days today was not one of them. …
this is the best cable service we have ever had. The price is perfect, we have never had a problem and the picture is incredible. Way better than
Comcast was and we are out from under extreme cost of that network.
This is a terrible company! They have a stronghold on the city of Tradition FL and we need a better option. They have horrible customer service because they can’t lose their customers, so why waste time being nice to the people who you take …
Leaving our condos and Blue Stream is definitely a reason why. They seem to constantly have issues with sound and picture on local station CBS (mainly) and are always saying they’ve fixed some issues but it’s never really fixed. Internet …
This company is by far terrible. The customer service lacks in every way possible. The Wi-Fi connection is poor for internet service dropping signal frequently, and the cable service often looses connection/freezes. Not to mention, because …
Andrew did a great job for us!
Andrew was terrific explained everything was clear and he is professional and kind. He is an assest to the company.
Internet went out all around Tradition and honestly, if it wasn’t for these guys I don’t know what I’d have done. The lady on the phone was super patient with me, answered all my questions and helped me reset my router like, five times. …
Prior to moving in, I called to set up service and was told to wait until we were in the house – once in the house I contacted them and was told it would be 2 weeks – ok – however my internet would work fine. Well the internet didnt work, …
Andrew Z was professional, pleasant and patient. He did a great job.
Called today to get connected. Helpful young lady had me scheduled and offered two time slots tomorrow! So far, so good. Annie was the first point of contact
And she was what customer service should be!
Amazing how this company got my community to switch to them and allow no other choices…shady deals. I wonder what backdoor deal that was part of. Internet is down repeatedly. Company founded by Rubenstein and Silvers….figures…that tells me all I need to know.
The only reason I did not give Blue Stream Fiber 5 stars is because the early rollout in my community was less than stellar, actually a disaster. However, after a year they got their act together with TiVo boxes and excellent reliability.
If it were possible to leave no star I would. Blue Stream is the worst cable service we have ever had. The service is so overpriced for what you get. If I could I would use any other service. Unfortunately our community is locked into a …
Andrew was outstanding. Exceeded all expectations.
Andrew did a great job. Thanks.
Andrew was very knowledgeable and smart-he figured out my system in no time-and set the equipment up in now time
Andrew was awesome and knowledgeable. Very helpful and very kind
I have had a very nice experience with this provider thus far. Having new service set up for our new residence was easy and performed timely. Annie and Jamie were both pleasant and very helpful. Though everyone’s experiences are …
Worst service ever, & I still am not using the internet 🙂 I have been on the line with these people to set-up an appointment for the past 2 hours & I keep getting redirected or put on hold. Tells you a lot about a company, garbage…
Our technician Joe was professional, on time, and quick. Our upgrade seems to be working and wifi is much faster.
Technician Andrew was very professional from the beginning to the end, he even went the extra distance to resolve my tv flickering problem, and this comes from another retired computer technician,
I needed customer service and was thrilled with Evelena. She worked in tech support and was in Ft Lauderdale. I had spent hours trying to install HBO MAX to no avail. She very patiently walked me through the process. I say patient because I …
Horrible service. I have been paying for 1 gig but only getting 500mbps. They sent out a technician and he made it worse. Now my speed is 250mbps. He said the technology they have is old and they are getting ready to upgrade.
I’m actually extremely shocked at the low review rating Blue Stream has. I switched to them in January 2021 and haven’t had a single issue. I work remote full time for an out of state company and absolutely must have reliable internet. We …
Andrew Z tech 4414 Andrew has the best tech I ever had
Had three cable boxes installed today. Our tech Austin Perez was extremely knowledgeable and professional.
The representative (Andrew Z.) was very helpful and went above to assure we were comfortable and knowledgeable with our new equipment.
Andrew was the best ever!!! He was the greatest!! Very friendly and knowledgeable! Don’t ever get rid of him.
Andrew was very knowledgeable and provided 5 star service.
Andrew was fantastic. He took his time and explained everything to us. He got everything set up for us fast.
Very professional, informative, answered all my questions and took the time to show me how to operate the system. I rate Andrew outstanding and a credit to your company.
Joe M and Andrew Z were both here and did an excellent job upgrading my TV. Nice guys and very conscientious.
The new service is great. Andrew installed our equipment and was very professional. He was very helpful and great to work with.
we were having a terrible time with downloading ( took forever to download a page. After Andrew Z. came to our house, he did and amazing job of trouble shooting our problem and fixed the problem. Thanks so much Andrew!!!
I don’t understand why some the reviews for Blue Stream is so negative! Definitely Under Rated!
I am a New Blue Stream Customer, I have dealt with CS on phone for my …
Not a day goes by that I don’t have to unplug or reset something, often multiple times a day. TiVo is the most cumbersome system to deal with I have come across. I’ve had both Xfinity and Direct Tv in the past. Please read on. …
we were having issues with our internet and tv service . andrew Z our technician took the time to not only repair and update our system but educated us on proper usage with patience and expertise. .
Welp, his company is stuck in the dark ages. New houses are wired for SMART technology, but Bluestream installs 1990 equipment; literally; when smart homes should be standard in newly built homes. The cable—its blurry at best! My …
Andrew was great, he took his time showing us how to operate the new system. He’s an asset to the company.
Thank you Andrew
I’m not good with any technical electronics, thank god for Andrew. He walked me thru everything, he was patient and explained the equipment. What a great employee!
Bluestream Fiber is the most disorganized service provider I have ever worked with. And I am in the telecommunications business, where I have to work with Xfinity, AT&T, Indiantown Telephone, and others on a daily basis. I thought Xfinity …
Andrew really took his time to go over all the new features on our Tvo system, answered all my questions, he was very patient.
Richard M. showed up and showed out! I believe my cable issues are finally fixed! Upgraded service with a smile. Thank you.
Andrew Z was the Blue Stream tech who installed the new device. He was definitely a 5 star rep. He was thorough, clear & patient. A wonderful rep for Blue Stream.
Good afternoon this is doctor courtwright yeah I just wanted to let you know that the gentleman Andrew you sent over to fix the TV was fantastic he did everything that I asked no problems of any kind wish I had more of them around but hes …
Our HOA decided to eliminate Comcast in favor of Blue Stream Fiber. So far it has been an unmitigated failure. Anyone interested in 1080p HD picture quality please understand that BSF ONLY broadcasts in 720p at best! Imagine in 2022, an …
Andrew was an excellent teacher showing and telling me how to navigate my new equipment. He is superior to any other tech that I have had in the past!
Very professional. Austin is very knowledgeable. He explained everything and was finished in a short period of time.
I have had no choice to but to be stock with this company for 6 years. A coat hanger would be better then any of the services I get from blue stream. There tech have been to my home many time and have never fixed anything in fact it is …
Never had a problem. Internet is lightning, cable works fine, customer service has been fine the few times I have called (not needed obviously) People that complain, for the most part, really dont know what they are talking about or have never had Comcast or Time Warner!
Andrew Z was so helpful, friendly and so professional. Refreshing in todays world.
Tech 4414 Andrew answered all our questions and installed everything with care. Very professional and pleasant.
Andrew did a great job getting me back up and running. Much appreciated
My new TIVO will not play recorded programs from PBS. I only have this problem with PBS recordings. I called four days ago and was on a call with a tech for 33 minutes, but the problem was not fixed. The tech called back that day, but …
absolute worst internet service you can have, constantly lags and can’t run more than one device at a time. Im currently using my phones service to type this, that’s how bad the service is. Took forever for the installer to come out and install it, all around just a horrible provider
Andrew came out and was so helpful. He was the third one to come out and he got the job done
Andrew Z, was on time, courteous and professional. He took a lot of time to explain things thoroughly and tell me all the great things that Bluestream is currently doing and planning to do in the future. He is an awesome spokesman for the company!
Andrew Z came out to my house and was excellent, professional, and knowledgeable. He made the process smooth. Thank you Andrew!
Andrew came today to install my upgraded HD box. He is very knowledgeable and very personable. Explained the entire system and didn’t rush through it.
Andrew did an awesome job. Explained everything he was doing, showed us how to use new remote, and made sure all was working before he left.
Very pleased with Austin Perez workmanship not only was he knowledgeable he was very patient with me who is unaware how to work any kind of technology and his kindness was above all how lucky you are to have him working for you🙏❣️ …
Andrew was quick and amazing. He took the time to explain everything in detail. How to reload apps and set up programs to record. Had a little bit of flickering on the screen he took a few minutes to correct that. All in all he was a 10
Blue Stream is the worst. If we could change, we would. Unfortunately, it’s built into our HOA cost, so, we cannot switch. Their customer service is terrible, their dispatchers are terrible and their internet and cable is terrible. …
Andrew did a fantastic job doing our upgrade, diagnosing the issues and solving everything! Plus he arrived on time, communicated on every step, explained how things work and was a complete professional!
Joe/Jose came to switch over to the updated boxes. He made the transition very easy. Explained the new remote to everyone. He was very patient and polite!
Andrew Z came to my home for an install of Tivo . This experience was handled so differently from my prior experience with Blue Stream.
Last year 2 techs came a total of 3 x to install my system. It was a frustrating …
Andrew was awesome. Very knowledgeable and courteous. He was able to answer all of our questions and ensured we understood how the new equipment worked. We are very happy with our install.
We just had a great experience with a Blue Stream technician. Andrew came by to do our upgrade. He was knowledgeable, through, friendly and generally went above and beyond. Thank you for your service.
Andrew Z. was my technician for the installation of new Blue Stream equipment. He was on time and was very intuitive to listening what our questions were. He went above and beyond my expectations of what customer service should be. He was …
Unfortunately, our appointment was very delayed, although not at all the fault of our technician Andrew.
Both boxes were upgraded to the new system and it all went quite smoothly. I can absolutely sing the praises of Andrew, for his patient and thorough tutorial of our new equipment.
I just had the upgrade installed by Andrew. Things went efficiently and effectively. He was very good at explaining every step of the process and kept me informed of what he was doing. I appreciated the time he took to ensure I had no questions and had all the info I needed before he left.
Bryan and Andrew were both extremely helpful. Took their time explaining everything and quick in their work.
Once again we have to wait for a technician to come out and fix whatever issue it is now. Of course there is no same day service so once again we have to rearrange our schedule for a technician to come out.
I know a lot of people have been dissatisfied with Blue Stream during this whole upgrade thing. So I’d like to share my experience today and hopefully at least some folks have had similar experiences. My appt was scheduled between 12-5. He …
Had Andrew come and do our install..Very friendly and helpful.Went over everything in great detail ..
Andrew Z was very Knowledgeable , and very nice .He was very hands-on . He explained a lot to us. I’d give him 10 stars!
First technician that took the time to truly investigate and remain until the problem was solved. Andrew #4414 was also extremely pleasing to deal some seldom experienced these days.
Andrew was very helpful & thorough.
His review of the new remote &
system was appreciated.
Andrew from bluestream fiber was here and did a commendable job outstanding we give him a five star rated.
Thanks to Andrew Z who got our wi-fi up and running. He was very professional and knowledgeable and also a very pleasant person.
Andrew Z was knowledgeable, efficient and friendly. He worked quickly to switch our service. Great experience!
Tech Andrew was very knowledgeable and professional. More people in the field should be just like him. Thanx again. Woooooooooo
Andrew our tech was fantastic. He was very polite and did super fast job. Highly recommended 👌 …
Andrew did an excellent job of converting our old system over to the new TiVo system. He was very knowledgeable, courteous and informative.
Andrew and Thomas were amazing! Worked hard and got everything up fast. Friendly and professional I would totally use them again.
Andrew
Knowledgeable, patient and easy to get answers to questions. Diagnosed problems in switching to the TiVo system quickly. You cannot go wrong with Andrew.
Andrew and Brian came to update the Bluestream service to TiVo today. With all the problems the service has, they employ techs who are knowledgeable, thorough, and pleasant! Thanks guys.
Thank you for sending Austin. He was remarkably amazing. Answered every question I had
Went over and beyond to ensure that I understood everything and satisfied with the service. Phenomenal service.
Andrew was great. Fast explained the system. Blue Stream is lucky to have him…….Thanks for the work.
Andrew was very personable and explained our new TV experience very well. Very detailed and all your techs should be like him. Your company might consider him as a trainer for new hires. If we have any further problems or changes to our …
Andrew was very professional and nice. He fixed an issue we’ve had for quite a while. We now have much better service.
Thank you Andrew!
Andrew Z. was my Tech #4414 & did an excellent set up of my 2 TV’s. He was pleasant, informative & did a quick professional job. He’s the Tech you want to set up your new TiVo. Thank you Andrew
Just had are cable switched over and we are looking forward to using all of the upgraded services! Andrew Z was our installer. He was superb, quick and efficient. With a wonderful welcoming personality. Great customer service from Andrew!!!!
Andrew Z. Came to my house, called first to say he was on the way. He was awesome! He made the changes necessary and made sure everything was set up correctly. He was very nice, pleasant, and informative. He took the time to explain all …
Unfortunately, I can’t give less than 1 star. First, this cable service is absolutely one of the worse anywhere in the US; I won’t say the world because the sub-sahara desert might have worst. Telephone barely making it and alarm almost …
Andrew did a great job converting my service over. He called before he came which I really appreciated. He explained all the functions of the remotes perfectly.
The ladies on the phone take 5 stars for their customer service, however, this is a company I am forced to use by my HOA. I will be without internet two days tomorrow before they send a tech for service. As someone who needed to work from …
Andrew was AMAZING! He hooked us up with 2 upgraded TV boxes and went through every detail on how to use every single button. So grateful! Highly recommend Andrew as a brand ambassador for the company. Super professional and helpfu.
From calling in advance to let me know when he would arrive through installation and explanation of the upgraded service, Andrew was respectful and courteous. It is clear he knows what he is doing and how to effectively explain it to the …
Andrew completed the installation of the TiVo system for me. He actually called to advise that he was on his way and would arrive earlier than previously scheduled. He was very professional and there were a couple of obstacles that he …
Your technician Andrew did a great job in setting up our 5 TVs. All were a different challenge and he was able to solve each one so the tvs work on the new system. He also made sure my internet connection was working. He called first and was very helpful and professional. I highly recommend him.
Andrew Z got everything working perfectly after much diligence and patience! He definitely is an asset to your company. Courteous, , knowledgeable, and his friendly demeanor was truly appreciated. We can tell he enjoys his work and enjoys …
We had a great experience with Andrew. He arrived after calling ahead and quickly diagnosed and corrected the problem with our tv. He also showed us some handy shortcuts with the new remote and cable box so that we can set aside our Samsung remote. Andrew went beyond the normal “cable guy” experience in terms of his helpfulness.
Andrew Z. (Technician) came to our house to update system. He was extremely knowledgeable, helpful and friendly. Even took a quick moment to speak kindly to my mom. …
Andrew came today to install upgraded equipment and went over the features. He was very professional and thorough. We are giving him 5 stars. Unfortunately our picture quality of our Ultra HD TV has declined tremendously with the new service. Blue stream needs to improve on this and fast, it’s not high definition at all.
I called to request information in regards to the upgrade being provided by Blue Stream to it’s customers in The Lakes area of the Tradition community. I was provided with a wonderful customer service rep named Nelson Cintron. He was polite …
Andrew went over & beyond to set up my tv and all my apps. He was patient and very helpful in insuring everything was set up & running properly.
He explained how to use all the new equipment to my satisfaction. He deserves 10 …
Andrew Z was awesome!!! So friendly and helpful. 4414 Tech number. Great experience!
Andrew the Tech installed my new Blue Stream TIVO system today. He also reconfigured my entire system which he determined was a real mess, installed a new router, increased my internet speed from 60mg to over 300m and give us a complete …
Andrew Z (technician 4414) This young man is absolutely sensational. So intelligent & professional with fantastic skills to troubleshoot & correct problems.
Have to say have had nothing but horrible experiences with Blu Stream and Genex. BUT THAT ALL CHANGED TODAY!! HAVE TO SAY DONAVAN TECH 4411 AND ANDREW 4414 WERE ABSOLUTELY GREAT TODAY. FIXED ALL THE PROBLEMS IN 10 MINUTES. GLAD TO SEE …
Extremely knowledgeable person, identified the problem in minutes and resolved the issue quickly . Friendly person to talk to and cleans up after installing equipment. Would highly recommend him.
Andrew and Bryan were amazing! They were professional and courteous and made sure everything was up and running before they left! Thank you guys!! – Jeanne
Andrew the service technician that worked with me today was excellent very polite very knowledgeable and helped and answered all my questions. I would highly recommend him I would like his service if I ever have to use blue Stream again.
Blue Stream Technicians Bryan and Andrew were assigned to updating our home and wi-fi. Their professionalism, politeness and knowledge was top of the line. When they came across an obstacle their troubleshooting skills kicked in and …
Andrew was great. Resolved all technical problems and explained everything thoroughly. A pleasure to deal with and an asset to your company.
Andrew Z (tech# 4414) recognized the internet speed issue immediately and corrected the issues in no time at all. We have had this issue off and on for a long time and no one corrected the issue. …
Andrew was a very efficient technician that completed his work in an excellent manner..
As a previous IS Manager his detail to instalation and work was outstanding.
Today we had our cable and internet service installed at our home and we just would like share how knowledgeable and professional the technicians were. Andrew and Thomas were absolutely great. Thank you guys.
Andrew was extremely professional. He really knew what he was doing. Without a doubt he is an asset to the company. I wish him well
Andrew Z the technician was very professional and efficient. Fixed the issues quickly, tested the system and was on his way. I was impressed.
Great experience having Andrew Z complete our cable box upgrade. Andrew was very knowledgeable and professional and was able to answer all of my questions!
Andrew Z was my installer, and he did everything right. He showed up on time, was very knowledgeable, and super helpful in helping me learn about the new system. Thank you.
Andrew Zangiroli was professional and extremely knowledgeable.
He installed all three of my boxes quickly and efficiently.
Andrew is pleasant and personable.
Andrew Z just installed my new cable box and let me tell you, he’s a special tech! I kinda want to be his friend. Thank you Andrew! Stop by for biscotti any time.
Andrew Z was great! Came to fix our wifi problems as well as our Sonos and he was here for a total of 10 minutes and figured it out! We appreciate him. Thank you
We had Bluestream in today to hook up TIVO. Andrew Z. (Tech #4414) was our technician. He was extremely knowledgeable and helpful and made it a very pleasant experience. Thank you Andrew!
We just had an install of new boxes at our residence. Andrew and Thomas were the individuals that did the install. They were fantastic… The customer service was exemplary!!!
Andrew Z went beyond the call of duty! He solved many problems that other service techs could not resolve. He was beyond polite and through. On his departure, I asked if I could give him a hug goodbye because my husband and I were so pleased with him. Now, we are happy because of him. Thank you Andrew!!!
Andrew came and took care of several issues with my internet and television connection he was knowledgeable and thorough and did excellent work I highly recommend him and also I would like to mention Dominic who assisted him in making the connections here at my home
ANDREW!!!!!!!!!!!!! Thank you so much for your service. You came on time, GREAT personality, RESPECTFUL and you explained everything to me. You gave me that bit of extra time that I needed to SOLVE my problems even though you had to go. I …
I called to report that my internet was not extending to the Lanai, a tech Andrew came out the very next day and my service is now working better than ever. Kudos to Andrew for his knowledge of the systems and his professionalism.
Andrew Z. was courteous ,professional and extremely knowedgable. When it comes to service he is the best. he definetly deserves more than 5 stars.. We were very happy with our service today.
Andrew Z was terrific. Very professional and knowledgeable. He solved multiple issues I was having quickly. I highly recommend Andrew for your phone and other issues you may be having.
Requested service for damage router after recent power outage. Andrew tech #4414 provided excellent service and is very knowledgeable, replaced router and restored our cable service. Very Satisfied.
This company is the worst cable/internet company I’ve ever experienced. EVERY DAY and NIGHT, I lose signal several times causing my work computer and TV (streaming) to freeze. Their service is beyond terrible, when you try to have the …
For all the Negative comments I’ve heard about Blue Stream and the customer service and TiVo connection problems, I was apprehensive in keeping the service. But I have to say I’ve never experienced the type of outstanding service we just …
Andrew was amazing. He knows his business and does the job right the first time. Great job Andrew!! Thank you for the excellent job on my upgrade to Tivo. Great job Blue Stream, Andrew is a BiG ASSET to your company.
Andrew Z (Tech 4414). did an extraordinary job installation job for Bluestream Fiber. He went above and beyond explaining everything, I would rate him 10 stars if it was possible. Bluestream should have more techs like him. Thank you for sending him to do our installation.
Andrew Z and Donavan were both professional and knowledgeable. Andrew was able to address issues that I did’t even know I had. I am so thankful I was able to work with them both. If you are lucky enough to have them you are in the best hands.
Andrew helped us set up our new TiVo boxes. He was friendly, fast & efficient!! This guy was on the ball! Thank you so much for your stellar service!
Andrew Z tech 4414 was absolutely thorough. Timely and very professional!
I’m sure you are proud to have him on your team! Andrew was polite and patient explaining the process.
Andrew was here this morning. He was so helpful. He upgraded all our tv connections and the Wi-Fi, was informative and quick. He left our home neat and clean and was very careful of our possessions. We now have better knowledge and better service than we did before. We will always ask for him!!!!
Andrew came and installed my fiber in less than 90 minutes, kept me posted along the way and was efficient and left the site clean. Very happy with his service, Bluestream is lucky to have him!
Andrew Z installed the new Bluestream equipment in our home. He arrived promptly and worked very efficiently. He is extremely knowledgeable and was able to fix some long-standing problems with our wifi. After he had installed the TIVO …
The cable man Richard from Blue Stream came today and I cannot give him enough stars for setting up my TV today for Blu Stream . He was extremely professional and spent more than an hour educating me about how to use cable box. He …
I had the pleasure of being assigned Andrew Zangirolami as the representative for Blue Stream for our upgrades . i live in PGA Verano. He called ahead to let me know when he would be here. I could tell he was special just with his …
Andrew was prompt, courteous and very professional. He quickly addressed my issue of intermittent internet connectivity. While he was in my residence I took the opportunity to ask him a few questions about my Blue Stream TV service. He made …
Your tech Andrew Z did an awesome job fixing the issue I had. He explained everything as he went along. Also Andrew Z was very polite. He’s knowledgeable in his professieon. He certainly deserves a 5 star rating. You have a great employee representing your company.
Andrew was by far the most knowledgeable and patient technician I have ever dealt with from Blue Stream. He was punctual and very friendly and I would not hesitate to recommend him to move up the management ladder. An absolute asset to the company!
Say what you want about cable companies but, surprisingly, blue stream fiber has been excellent. Great pricing, great channel selection and they have came through more than any other cable company with consistency and when I want to stream …
Just had the best service by tech Andrew Z. He started our service yesterday but couldn’t finish because they weren’t getting a signal from all the new construction in our neighborhood. He came by the next day to finish the job since the …
Andrew Z is FANTASTIC – He arrived on time and was able to do the install quickly and completely. He explained every function and new feature available to me with the Tivo Box and we are thrilled with his service. He also checked all my connections, TVs, computer etc. Would highly recommend using Andrew again. 5 Stars
I just spoke with Jason a technical support guy at blue stream and he is awesome. He knows his job well and really helped me with the stress I was having with my Internet. I was so happy when I got done speaking to him that I even told him …
Andrew Z. Came out and upgraded the cable and internet in my home. Honestly the most professional and thorough tech I’ve ever had come to the house. He found issues the builders left and was able to fix things on the spot. My experience …
Andrew was wonderful he went above and beyond his duties he made sure that everything was working perfectly before he left my home…also he was a perfect gentleman. …
We had a great experience working with Austin Perez. He was very knowledgeable and patient and walked us through all the options. He respectful and an all around really nice guy to work with. Will definately request him as our tech for …
Just had our new upgrade. The difference is astounding! Our technician, Austin Perez was excellent! Top notch customer service with tremendous experience and knowledge! Thank you Austin, you set us up very well and taught us how to use our new cable experience! Highly recommend his services!
Outstanding service by Andrew. I have had an issue with my internet speeds for about 5 months now. I have had many techs prior to himself at my house and not be able to figure out the issue. Andrew was at my home for 3 minutes and addressed …
The service technician, Andrew Z. was a very pleasant surprise to the both of us. He did call us in advance to verify he was on his way. He met us with a smile and was very pleasant throughout his service call. He was extremely …