Wow… service is worst but agents are also trained to be rude and unapologetic. My claim 2092861 is taking 1 month…they are not able to assign and fix the issue. I am doing all follow ups with the vendor technician and HWA..they are not …
We got HWA home warranty policy when we bought a new home. I filed a claim for re-key and they couldn’t find a technician so they told me to use my own technician and they will pay for it which I didn’t believe. Since it was emergency, I …
Needed my shower repaired (leak) and the representative and my paper work stated the shower was covered paid the $100 fee. The plumbing service came out and stated the shower was not covered under HWA. I called back to get a refund …
HORRIBLE customer service. NOTHING get done.
First of all, login in to their website is a hassle, it almost never works out. My husband filed a claim a few months ago for our broken oven. The oven does not …
Our ac went out. Took them 3 days to get someone out with 110+ heat indexes. It was a holiday weekend. Our tech had an appointment between 3-8pm. He showed up at almost 10pm. He was a great knowledgeable guy and fixed the problem. He is …
Don’t waste your time or money. They claim only quality service providers and authorize only factory authorized parts. That isn’t the case and if YOU as the customer don’t realize that the wrong parts were installed causing issues down the …
I had a great experience with two separate claims. The company sent out a repair person to diagnose the problem . After receiving the report, the home warranty company paid for the repairs.
If I could rate it a zero I would! HWA is now owned by Choice warranty. This company is a scam. I refer to the terms of the contact and they make up these false terms to deny coverage of my outside AC unit. AVOID!!!!
If I could leave a less than 1 review I would. My real estate agent provided me with HWA Home Warranty when we purchased our home in 2020. The first two years they were great and very helpful. This year Choice Warranty bought them out …
Start from the beginning. . .the call center is trash. They talk in circles but never stop to listen to what you’re actually saying. They tell you the service contractors will call and set up a time. Don’t worry they won’t call they’ll send …
I have had a home warranty since I purchased my home about a year ago. I filed a claim and received reimbursement with out an issue in February. Now, suddenly they are claiming reimbursement is not an option. I was never informed in a …
I have a home warranty through Home Warranty of America through a purchase of a home in August of 2020. I am the homeowner and the home warranty contract holder, Michelle Kritch was the seller, and the warranty was transferred to me as a …
I wish I could give zero stars. I am currently on the phone with HWA since 8:26 am. It’s been nearly 4 hours. The phone system tells me I can file a claim online. I attempted to. I cannot. It states my contact has been transferred to AIG. I …
I wish there was an option for NO stars! This is ridiculous! We’ve been waiting on repairs for our sump pump for over 3 weeks. I keep getting the run around! Center Guard Plumping is the contractor that was called out, but the way they …
If I could give 0 stars I would and I never rate places online. This company dragged their feet on replacing my a/c unit for months in end, I had to call almost every day and never got anywhere, and when they did finally replace it they …
1 star is too generous. They clearly are not about customer service. They either do not manage their finances correctly or they are just really cheap. Last year we had our air conditioner looked at and the tech cleaned it real good and …
If I could give negative stars I would. This is the WORST home warranty company DO NOT WASTE YOUR MONEY!!!!!! I filled a claim for my AC unit it has been over 48 hours and there still is NO ONE assigned to my claim. I called their …
This company is a scam. DO NOT waste your time or hard earned money on Home Warranty of America. They give American companies a bad name.
Filed a claim for our bathroom tub faucets, because they were leaking profusely …
0 stars for me if I could. Filed a claim a week a go concerning my water heater tank which is out. Have not had hot water for a week. They say 1-2 business days you will get a contractor, well its been a week. Hold on forever to get …
I have been a customer of HWA for 4 years now. The service actually started out excellent. Everything was taken care of appropriately, and in a timely manner, and I was offered a reasonable amount of money to replace failed appliances, or …
Horrible customer service. The claim process is very inefficient and there is no proper communication. It takes them 3- 4 weeks to fix a microwave oven and there is no resolution yet. The service providers just cancel and reschedule the …
If I could give this company a minus rating, that’s what they deserve. They will do anything to not help you. You can appeal, and the case manager will be there to merely make the case to not pay you. I had a straightforward claim. The …
My dishwasher failed while under warranty. HWA refused to replace it and instead offered me $246, nowhere near enough money to buy a replacement, let alone pay for delivery and installation. I spoke with a representative and they refused to negotiate a different price. Very disappointed in their service.
You will quickly realize going through the claims process that this company is set up to delay and frustrate customers into giving up. They ask for one thing at a time instead of the whole list at once. They have asked for new things four …
If I could give 0 stars I would. HWA is a joke. Back in February I needed my garage door fixed and washer. I have the diamond plan and this home warranty say they cover all these items, but really doesn’t cover anything regarding the items …
I just had the worst customer service experience of my life with Home Warranty of America
I was misled about how the service worked and encouraged to take an action that …
If I could give a below zero amount of stars I would. The vendors that HWA use are the worst and HWA customer service is just as worse. I had a plumbing issue and had to pay $100 service fee for a plumber to come in for 5 minutes to say he …
My claim was answered fast and the work was done quick, but the little work I had done home warranty didn’t cover much of nothing so what’s the purpose of paying for it every month?
They love to spend the words around to benefit them .Lack of customer service and failure communicate If you have to deal with Robert or raven Who’s supposed to be higher UPS They are a joke
We have been without a working furnace for over a week, living in a cold weather climate – no technician and horrible communication over our claim status. Terrible customer service
Had them come try and fix our dishwasher, got the wrong part, installed it, tried calling us liars and saying we were ok with it. Not to mention it wasn’t installed right.. DO NOT GET THIS HOME WARRANTY
We’ve had issues with our AC twice. Both times HWA sent someone quickly to figure it out. I made a new claim for the same problem online and when I talked to someone on the phone, I was told we could go off the previous claim, since it was for the same issue in a week’s time and I didn’t have to pay another fee.
Robert Duffer was prompt, communicated well about his arrival time and communicated well about the importance of keeping the garage door sensors clear of anything that could interfere with the sensor laser at the bottom of the garage …
I thought your website was great. The other home warranty companies tell you to ,fill out information and someone from the company will get back in touch with you. People spose to just wait by the phone for their phone call? that mad me angry.
The absolute worst company! My refrigerator has been broken for a month and they refuse to pay out or fix it. I wouldn’t touch this with company with a 1,000ft pole.
I am on my second claim with HWA and I’d have to say I am disappointed in their service. My first claim for my dishwasher took 5 weeks and numerous calls to get them to offer me an equivalent/similar machine. The dishwasher that was …
I called the 24hr emergency service last night to get my garage door fixed because it fell off track and eventually fell inside my garage. I called again and also went online to make a claim. I called the repairmen assigned to claim and he …
Its a good place,the technicians know how to do their job well.The only problem they need to adjust is their schedule with customers,the need to stick with their appointment time.I Just came out of work at 2:30pm because he was to come to …
I had a water heater leak, which I got fixed by a friend, but then I could not get the heater to light again. Home warranty responded immediately to my, call, arranged for a service individual to come to my home the next day. All was …
The contractors are not the problem with this company, it’s the company. I am still waiting for reimbursement of $1,750 that you will not pay. I will no longer use your company or any other home warranty company again.
This company has a scam they are working, they loop you into paying high fees, send out technicians that are shady and they have a department that is non customer facing that denies your claims and won’t let you speak to any. Please do not …
I was surprised how easy it was to get started. No extra and unnecessary words, no shaming other home warranty companies, no 20 minutes or just talking and talking about none sense; they were straight to the point! The rep was very lovely and not once did I felt pressured to make a decision. I’m glad I chose them
The response time was good, but the replacement value if the item is deemed not worthy to be fixed sucks. For a microwave hood that costs $370 plus $120 for installation, we were offered only $191, and this is AFTER we made the co-pay of …
WORST COMPANY I HAVE EVER USED. I have been told multiple different things by multiple different workers. NOBODY knows what they are talking about and contradict each other constantly. I got very upset because I have four kids in a house …
I had a very good experience with getting my dishwasher fixed. I had to reschedule my first appointment, couldn’t get ahold of repair person, called customer service for help. Very friendly, knowledgeable, and attentive to my needs. Got my …
HWA sent out a great electrician from Prompt Home Services who repaired my oven quickly and professionally in a matter of two days. I am more than pleased!!
I had a great experience with HWA. I called in a claim and the next day a technician came out serviced my home. I was over satisfied with the services.
I’ve called in a couple of times and they handled the problem in a timely manner. Knowledgeable professionals came and did the job. They all Completed their work in a timely manner and did it with the upmost professionalism. I would highly recommend that you purchase this warranty insurance for your home!
I been waiting 3-4 months for them to send me a check for my washer that broke and then sent me $343 that don’t cover a whole new washer. They claim they sent it out the week after filling the claim we called 2 times now there sending out another check sounds like they never sent the check out in the first place .Bad service.
I made an appointment for August 31st. They came out and paid a deductible. The technician said he was going to order parts for my washer. And it’s almost been a month and still not fixed or heard from them. Hopefully one day it gets fixed
Dan worked with me in order to bring my comfort level down. I’ve tried two home warranty companies and I have not been happy with either. Prayerfully, this will not be the case with HWA!
Excellent service and repair time. AC went out, called on Thursday , Elite Climate Comfort LLC, came out next day, got AC put in tonight (Monday) . Fast and easy . Elite Climate was 5 star as well , great customer service and excellent hard working employees . Would recommend highly.
RUN AS FAST AS YOU CAN. Do not purchase anything from this company. Their “service” is a scam. They dragged out our A/C claim for an entire month throughout mid July in 100 degree heat in CA only to tell us they will not cover it. They gave …
HWA is the best financial decision I made as a first time homebuyer. The customer service is wonderful and the employees are always helpful, they’ve helped me save a ton of sleepless nights of worry about minor and some major things that happens in a home that is outside of your control.
HWA cancelled my plumming appointment without telling me , this is after 1 weeks await. Now I have to pay out of pocket and deal with reimbursement. I do not recommend it.
STAY AWAY FROM HWA!! I have 3 policies with them for three different properties. Each time I’ve called for service I got the run around. HWA will do everything to stall, delay and not provide the service that’s on their home warranty agreement. Horrible service. DON’T GIVE THEM YOUR MONEY.
This scam of a business used to send us work, but because they’d found someone who was less credible and did work for less, they stopped sending work our way.
Now, apparently their new service provider is unable to work on products we did, …
By far one of the worst companies that I have ever dealt with. Please do yourself a favor and stay away from them. They will take your premium and deny every claim possible. Their vendors are in on the scam too. They provide faulty …
Had this company warranty since 2016. June of 2021 AC went out sent tech told them it needed replaced. I had to pay $1500 of that. June of 2022 compressor burnt up called home warranty took a month to get contractor assigned he called said …
Horrible, Horrible service even the repair man is dropping this company.
Representative Jocelyn didn’t want to help just kept saying not covered. The motor went out on the living room ceiling fan. I know it’s covered I went over …
My service tech was awesome. His name is Moe. He had to fight to get the parts approved from the guy at the warranty department. It took way too long. It seems the guy Moe was speaking to wanted to deny the claim at every opportunity. It …
I wish I had an option to give 0 star.
I have been out of WASHER in hot summer Atlanta for past 45 days. Opened a claim for my Washer on 08/13. The vendor they sent was the absolute worst, …
My water heater burst, and the plumber was out within 2 days and my water heater was replaced within 5 days!! The plumber was on time and did a great job!
This is absolutely the worst customer service out of any company I’ve ever dealt with in 65 years of being a consumer. I had a Trane brand AC unit go out. They wanted to replace it with a Goodman AC unit. The lowest rated system in Consumer …
This organization is a criminal enterprise, and does not respect your wishes or privacy. I have asked them 4 times to place me on the do not call list. Yet, I still get 3 to 4 calls from them everyday. …
They get 1 star for finding me someone to fix my issue, but nothing more because they basically don’t pay for anything. So far it has cost me more to have them send someone than it would cost for me to just hire someone. Out of the 2 …
If I could give 0 stars, I would. We have been living without hot water for almost a month. Our water heater is over its life expectancy and the part they need to replace has been on backorder for months. The manufacturer can’t even give us …
This company is a scam. They deliberately give you poor customer service to wear you out so you don’t file a home warranty claim. The absolute worst customer service I’ve ever dealt with. No follow up. No answers. …
It took AHW 2 weeks before they sent someone to cancel look at our air conditioner, the technician they sent only did half the job and left the work and didn’t come back to finish the job, after about another week with me calling to find …
Easily the worst home warranty company. After paying them $700 in premiums for the year and a $100 deductible for them to send someone out to look at my dish washer, they refuse to replace it. So now I’m out $800 and a dish washer lol. I …
I entered a claim on April 15, 2021 for my dishwasher and it was finally fixed June 14th. Home Warranty never followed up at any time during the past 2 months to see how the repair was going. Very frustrating to have to constantly call …
!!!! BUYER BEWARE !!!! I don’t even feel like this wording is strong enough to let you know how horrible this company was to deal with. We received their warranty as part of our new home purchase from the sellers. If someone is offering …
I’ve been a customer of HWA for over 7 years and have been satisfied with the customer service and vendors. I was so pleased with the service that I added my mother’s home as a second account. The only reason that HWA is getting 2 stars …
Don’t buy any service from this company. They are scams. I called Home Warranty of America (HMA) to set up a claim to fix my range hood . When we were on the phone, I asked the service representative to doubt check on my warranty coverage …
Whatever you do, do not hire Home Warranty of America. I’m on the brink of suing them. My water heater broke and the technician said it needs to be replaced. HWA said I have to pay nearly a $1,000 out of pocket for the repair. Why am I …
Worst company to deal with. There is no follow- up. Claims take forever to get contractors to respond. I have been on the same claim for 3 months and three different contractors. Absolutely no sense of urgency with this company. I would definitely not consider doing business with them again.
They were bought out. They used to be pretty good. Now they are horrible. They dragged us around all summer acting like they’d replace our A/C, only to say that they determined the damage (a failed coil) was not due to “normal wear and tear”.
They gave me 350 dollars for a GE monogram dishwasher that cost 2100 dollars plus installation cost to replace! The case manager was rude and reading a script and when I asked her why she said they only match features and according to her …
After filing several claims for a plumber that seem to have went ignore for about a month or more. I decided after finding sewage in my basement to have someone else come out to fix my problem. HWA told me that I would be reimbursed for the …
It took over 2 months for HWA to assign a technician to come out to look at a leaking pipe. The determination was that the repair would not be covered. I paid the $100 service fee, with no resolution. I ended up working with the plumbing company on my own. I am calling to cancel this “warranty” company today.
Wish I could give no stars!! Pretty much they took my deductible rite away on two different jobs that I needed done. I was never contacted by any service tech on either. Spent precious time calling back and getting other techs who never …
The first two claims we did after purchasing our house went fine. 6 weeks ago, our washer broke. HWA sent a tech out to diagnose. Tech told us what needed fixed and emailed us the receipt/diagnosis. 3 weeks go by, no response from HWA. …
We haver needed to file for work twice in three years, the first time was AC unit 5 stars, they were out the next day and repaired the system. The second time was a plumbing issue; kitchen sink plugged, it took 1.5 weeks as they needed to …
I Been a Customer for 6 years had a service claim repair with Center Guard Plumbing to repair the stoppage of my kitchen sink Nov.10, 2021. The service contractor did not unstop my sink stated something else was wrong which my insurance …
My original appointment was canceled by the company with no explanation and had to be rescheduled. We waited weeks with a broken refrigerator. The technician was great, but when he called for approval to order the parts, the Home Warranty …
Very Prompt to respond to Claim submission. However, it appears to be a fully automated procedure with little or no oversight. I had multiple gas leaks in my home and had to immediately contact a plumber to begin repairs/turn off gas at …
My experience was not the greatest. I talked to one representative and they told me that my entire install of my new Air Conditioning unit would be covered. Come to find out that there are some hidden fees and coverages that they do not …
My policy clearly covers my systems. when hiring a contractor since they stated I had to get my own for and apply for reimbursement. They denied the claim after me having to pay for the repairs out of my pocket in advance. This company is a …
Wow! What a horrible company! Took almost a week to even hear back from them. Meanwhile it was over 90 degrees in our house. When they finally did reply they said we could pick someone to fix our A/C unit. The company submitted the claim. …
Terrible company. Denied my claim because I did not notify them immediately, (2 hours later). Hot water tank leaking in two places. Needed assistance immediately before the tank burst. Called closest company for repair. Took them 4 …
This is truly a love/hate relationship. The piece of mind of having a home warranty is very reassuring. The difficulty of going through HWA to file a claim is like walking on hot coals and glass with bare feet while poison darts are …
We have been without AC for weeks. Every time we call in to check the status of a claim, they cannot find it. They also claim they will send us email confirmations which we have not received. We were also almost scammed by someone claiming …
After not receiving payment on an outstanding claim for over nine months (mid August 2021), and DAILY phone calls from HWA about renewing for the last several weeks, My claim suddenly received some attention. However, it meant to talking …
Home Warranty Of America was a good company When I first started working with them several years ago. I have been tanned a platinum level warranty with them since buying my home six years ago. Now, however, It seems they’ve gotten big …
I would give zero if it was an option. Our furnace went out on May 6th and it is still not fixed. I have had Home Warranty of America for 4 years and the vendor keeps changing and the service is getting worse. …
Spend an extra 250 on spa coverage. Moved in and spa quit. Opened a claim on the spa. 4 weeks later they call and say that i have to produce a home inspection stating that the hot tub ran. Home inspectors do not thoroughly inspect …
So far I have been very pleased with my HWA service! I have been caught off guard with a number of items missed my inspector, and HWA has come through!! Great service providers!
Worst hone warranty there is. Go elsewhere. They’ll fight you on every bit of money spent. You’d be better off even without any warranty when comparing this company. …
Scam!!! Would not recommend this place at all. They tried telling me that they were the company that I had for my home warranty when I bought my house a year ago they were not but my one that I currently have is getting ready to expire in …
Shocking is all I can say – after 3 months and rescheduling and paying the call out fee of $100 my fridge is still not repaired – DO NOT TRUST THIS COMPANY- they sell you on how they cover appliances etc but when it comes to the actual …
Absolutely not worth it. Strike one was when our water heater went down. They sent out a guy to “repair” it. The result was we had about 5 minutes to take a shower before the hot water ran out. Everyone makes mistakes. Our dryer quit …
Technician did not have parts on hand. Had to wait for part to be delivered and then wait for the technician again. Way too long to go without a refrigerator…a month as scheduled.
No Stars. They keep charging your card after the policy expires. If you overlook it the policy automatically renews. Terrible service. Wait time was 20+ minutes to get transferred again and have to wait another 10 mins for review. The staff were REALLY nice, but terrible company. DO NOT RECCOMEND!!
The order for service was placed quickly, the service was completed that day and we didn’t have to suffer the freezing temperatures that are created from having a heating unit that doesn’t work!!!
I been with HWA for 5 years I never had to pay my deductible ahead of service the Agent told me I had to pay the 100.00 up front I should have cancelled my policy then but no I kept them… so this year I made a payment with a different …
My garbage disposal wasn’t working, HWA was able to assign a vendor to us in no time and the work was completed after 1 day of filing the claim. Thank you HWA for your timely response😊🙂 …
HWA is a chain company that recently just purchased CHOICE HOME WARRANTY if you not familiar they are the absolute worst company to deal with. BY ALL MEANS STAY AWAY, AVIOD at all costs . DO NOT USE HWA OR CHW you will regret it. …
DO NOT BUY A WARRANTY THROUGH THEM!! They will call you multiple times a day(day and night) everyday to renew when you already told someone you don’t want to renew. When you tell them no they renew you anyways with month to month. When we …
We have been with Home Warranty of America for almost 3 years now. They have been great with finding reliable repair companies in a timely manner. We have used them to repair our dryer and for plumping issues. Our wall oven went out just …
I am still waiting for my leaking water heater inspection after over a week. It seems HWA is having difficulty locating a service provider. The toilet leak was resolved in a week.
Not much to say. I pay them and they fix stuff when I need it. They respond quickly. I can do everything online for the most part. Haven’t had any issues with them yet.
Horrible horrible my washer went out I had to wait a week 7 days for someone to even come out they told me 8am to 5pm it’s now 6 pm an he texts me an says hes wayyy behind but he’s coming but only if his boss says he can come then he’s not …
They put you through the ringer when you need something fixed and they harass you if you don’t want renew. I’ve literally been getting a call from them 1-2 times a day for a month now, even though I’ve asked repeatedly to be taken off their list. I do not recommend.
Had to replace my dishwasher. 800 dollar repair or replace for 250 I didn’t get the replace offer until after I replaced the dishwasher. I wish I had made them repair it. This is a scam and not worth the money for new home owners.
Only because I can’t rate ZERO. My technician was courteous, kind and did the job, and YOU denied the claim. So he only gets his service fee? Unfair.
Your service and warranties are absolutely useless and cost hard working people money. Kindly go out of business. No one will notice, don’t worry
I have had he warranty of America for 12 years. Always had good prompt service. Have had water heater replaced, AC replaced, plumbing repaired twice, furnace related 3 times. Very satisfied.
Water heater died on July 4th, contacted HWA the same weekend. They sent a tech from company #1 to diagnose, fairly quickly they determined the water heater needed to be replaced. HWA authorized the replacement of the water heater, however …
HWA is a scam. HEA refused to provide the documentation to me for a work done on my furnace that I paid for. The customer service and appeals process are also awful.
I want to thank everyone involved at HWA, including Max Abbott, my rep, and his supervisor, Anika Malone, for their kind help in assisting me to put in a recent claim for my HVAC system. HWA was very quick to keep me updated as to what they …
Professional, kind, prompt and helpful are adjectives that immediately come to mind. I most definitely would recommend and use again this company. John impressed me with his work ethic and genuine desire to make sure I was a happy …
Yunita & Michelle are great helps when we filed the claim.
Sometimes it can be challenging to get communication with the vendor/technician. And Yunita & Michelle makes it easy and we don’t even have to pay twice service …
Renewed my plan and the sales
Reps are super pushy! Did not like speaking with them and made me feel super pressured. Not to mention they quoted one price and charged another. This will be my last year with this company. HORRIBLE AGGRESSIVE AND DECEITFUL SALES REPS .
Should i even get into it how horrible the customer service is?
It takes days that lead into weeks to get a “technician” to the house where they feed you lies about coming back to do the work. Meanwhile the service fee has …
Thomas Elder is a great Professional representative of your company. He was the first representative of your company and made me feel easy about your company which gained my trust. I look forward to dealing with him in the future. Thank you Thomas for being patient and not trying to hard sell me.
You guys are the BEST – Nick came to check out my Garage Door Opener and it does need to be replaced – he will be BACK on Sat. Dec. 17th we scheduled 8:30a.m. – can’t wait – THANKS soooo MUCH
I’d rate them less than 1 if possible. This is the worst company and they cover nothing. The washing machine pump went out on my machine and they denied the claim as not being normal wear and tear. The case manager could not define what …
Absolutely horrible !
Our realtor in Utah recommended this company. I’m guessing she got a kick back.
They deny claims with out seeing anything in person. The 1800 number is worse …
If you are a contractor don’t even waste your time. They will make it nearly impossible to collect payment and never approve the customer for any work to be completed. They will even ask you to complete some work for little to no pay. This …
water leak not covered due to defect, pin hole leak in shutoff valve housing, valve at least 3 plus years old. most items in a house will fail due to a defect or usage nothing lasts forever . no failures,-no need to buy warranties
I placed a claim for a contract covered item and was denied. I appealed and was told they would call me within 45 minutes after the appointment. It is now two days and still no call back. I called their contact number listed and when asked …
No wonder why they have 1 start review. How I wish someone would have warned me about this bunch of SCAMMERS how they can still be in business? Why have they not been shut down by the Better Business Bureau after seeing so many victims in these reviews??
I needed my central air unit to be serviced after the fan went out in it. I am pleased that Home Warranty of America saved me thousands of dollars on repairs. I only had to pay my $100 deductible and the repairs were covered.
Had a problem with A/C Unit. Called Home Warranty of America to report the issue. Since we were in the middle of a heatwave, it important to get the problem fixed ASAP. It took about a week so we got some window A/C units to use …
This company is nothing but a scam. I have been fighting for reimbursement on a claim for almost a year now. HWA passed my claim on to AIG for some reason, AIG denied my claim for bogus reasons and HWA now refuses to work with me. Looking for an attorney to file a lawsuit against them.
The company has no respect to the customers. I’d suggest all home buyers to quit if you see the seller choose HWA. It will be a nightmare once you have to deal with HWA …
If there were were an option for less than 1 star I would choose that. Placed a claim for broken hot water heater. They took 3 days, could not find a technician – so asked me to find my own then would reimburse me. Followed each step …
I would give zero stars if I could. Unbearable to work with – no follow up or ownership and in every case, this company does the bare minimum to get you off the phone or perform the cheapest fix possible to close your claim. I will be contacting the BBB and would never, under any circumstances, recommend HWA to anyone.
This is the absolutely the worst company, my policy is set to expire this month and I have no intention of renewing my policy but they have now sent two emails to confirm my “auto renewal”. I’ve denied the auto renewal twice now via email …
Had it for a year with the purchase and never used it. Didn’t renew. Cue the absolute spam of the century. There was a point where they called me every day and I said no every day. They sent me legitimate looking flyers and flyers that …
you get 3 stars because you got a technician here that fixed the problem, abliet it took 10 days. When I called to report the issue the person from HWA was much more interested in selling me a one year policy extension, than recording the claim.
I love my HWA. We have had them for 3 years and they have always done a wonderful job for us. Our most recent experience was with one of our HVAC units outside. After 25 yrs it finally gave out. HWA replaced it and had the new one shipped and installed and operational within 48 hours.
this company has given me nothing but problems. i have the top coverage plan and they still have helped me with NOTHING. they have taken weeks to respond on multiple issues, have been rude and passive about helping me, and have been completely useless. if i could give zero stars i would. this company is awful. DO NOT USE THEM.
I was pleasantly surprised at the turn around time for this claim. The previous claim that was submitted was less than ideal so I had reservations about coming back. The claim was addressed quickly however my only complaint was there was no …
The do NOT replace anything even though it needs to be replaced! This is a big SCAM! ZERO STARS! NO HEAT FOR WEEKS! They play games by blaming the furnace company who blames the HWA. Could get carbon monoxide poisoning and die before they replace the furnace. Don’t throw away your money!
Courteous agents when claim filed; timely notices of progress in locating service; prompt response from local contractor, extending offer of earlier service call; restoration of heat within very reasonable time!
You didn’t pay for my pipes problem. Your customer service person could have told me the issue was not covered when I file the claim and I could have used my own plumber. I have a discount with him, and the charge out of pocket would have been less. I am very disappointed that my burst pipe was not covered
HORRIBLE CUSTOMER SERVICE!!! No stars stay away from them. The customer service reps when filing claims are very dismissive and don’t care and the case managers are just as bad. They don’t try and help with anything and could careless about …
Awful customer service. It took 1 month to receive not even 50% of the price of the replacement appliance. They also only gave me one option to buy it from Lowe’s. I do not recommend them!
Built in microwave went out. I paid the fee for a service call. Tech said he would order the parts. HWA decided they would rather replace it and gave me no option but to accept the grossly undervalued gift card that doesn’t even cover the …
Once again, HWA sent a technician to fix our dryer, only for it to work for 1 day and then stop heating again. This is the 4th time! At what point does my home warranty pay for a new clothes dryer?
The technician fixed the dryer professionally and indicated that the motor may soon die out because difficulty starting as evident by the squeaky noise when dryer is turned on but operating fine after he fixed the idler pulley.
I had an issue with 3 faucets after I returned from vacation. I turned in my request on Sunday and the plumber arrived on Thursday (this was not an emergency issue) and assessed the issue and returned with the parts to fix them. All done in less than 2hrs.
I am somewhat disappointed about the process as I put in a claim for an emergency repair, but I have yet to hear from a tech to show up. I can understand if it is a non emergency, but it is particular case, it is. At least I was able to speak to a human voice.
Terrible company. First HWA does everything in their power to avoid paying out claims. Then, the technicians they send out offer terrible customer service. Lastly when you inevitably have issues with the service they will give you the run …
This is the worst warranty company that you can ever get yourself tied up with. I placed a claim at the beginning of August 2022. Here it is October 2022 and still haven’t received a reimbursement check for HVAC work I paid for out of …
We have been using HWA for about 8 years now and we haven’t had a problem. I put in a claim today to have my furnace looked at and there was someone here the same day from a company we have used before (also through the hwa).
Warning! Do not use this company! We have had nothing but problems with this company satisfying its obligations. This last time was a broken refrigerator that has taken three months to settle and we still have not gotten paid for it. The …
Two policies were purchased accidentally and after waiting on hold a long time, speaking to 3 different people, answering questions and waiting, answering the same questions again, and waiting, I was able to “get a refund.” This has been …
I haven’t had to use HWA for anything big yet which appears to be where the 1 star reviews come in. But so far on the year I’ve done 3 claims for Dryer not working, sink replacement, and ice maker broken and all three claims were fixed …
not great. coverage is listed for sink clog. purchased insurance and many issues listed covered, but when i filed the claims, it got declined. I’m very disappointed. i’ve spend extra funds to purchase insurance and sink clog is not …
The technician that came out to work on my furnace was efficient timely and professional he did a great job of explaining to me what he was doing and the process of fixing the unit I appreciated his time and effort he was out of here faster than I expected.
I am very disappointed in Home Warranty. I have been without heat for a week. I have paid the service fee to technician and still no heat. They want me to pay a warranty exchange fee and for what. I pay them monthly. I will be canceling my …
Our furnace went out in the middle of January. It is the middle of freezing winter weather in Illinois. We filed a claim but have to wait 5 days until a technician was assigned. Our technician was great and diagnosed the problem right away. …
Complete rip-off. DO NOT waste your money with this company. We had a leak with one of our pipes that was clearly caused by a bad connection. The plumber explained that it was an easy fix. HWA denied the claim saying it was caused by an …
Appeals with case manager are useless if your company does not take the expertise of the technician HWA hired to assess my claim and further more the expertise of the technician I had to hire to fix my unit. Both technician indicated that …
CALL SERVICE PROVIDER on the day before or morning of your scheduled service call!!! Otherwise you may have what I experienced, which was 2 emails from HWA verifying my service date and 4 hr window. PROVIDER never showed. Called provider, …
Do not us this company as they are a joke. Have a service panel problem and filed for repair to them , they sent a company out to look at problem company said there was a problem but HWA desired they need another company which did not show …
DO NOT USE HOME WARRANTY OF AMERICA! We went 3 WEEKS without hot water OVER THE HOLIDAYS. They were no help whatsoever – Kept giving me the runaround. I am now trying to get our spa heater fixed. I have been working on it for 2 MONTHS. …
The company HWA sent out was knowledgeable and timely however, this is the 3rd time requesting service and every single time HWA states it is not within the approved service. How is repair of electrical wiring, coils leaking Freon, and water leak not part of repair? I find this company worthless.
Really bad service, they kept you waiting and waiting, for 2 and half months, my dishwasher broken, they only offer me $240 to buy a new one, they can not fix it or buy new one for us. I asked them will “you be able to buy a new dishwasher …
Worst home warranty company on the planet earth. When both furances in your house go out and need to be replaced and can’t be repaired and would cost almost $20k to replace both of then. They say they will replace them with furances that …
Don’t use this company. One of the worst experiences I’ve ever had as a home owner. This company used to be good but the quality of there technicians is now horrible. We have been trying to get our dishwasher fixed for a month now. Their …
If it was possible to give negative stars, I’d happily do so.
This company stinks!
We called when our air conditioning went out. They had no one available to …
I’ve been paying for coverage since 2014. I have filed relatively few claims, and not in a few years, now. Finally need them, and they don’t cover the service I need. They won’t approve the removal of a toilet so a plumber can scope the …
Worst company ever. We had to replace our dryer. That went well but getting the check from them has been a constant struggle since last April. Still no check. They sent us one with the wrong name on it and then said they would reissue …
We moved into a fixer-upper home and wouldn’t you know it, both the washer and dryer gave out at the same time! Home Warranty sent a repair person out quickly and it was determined the appliances were not worth repairing. That part was …
DO NOT CHOOSE HOME WARRANTY OF AMERICA
This is our first time buying a pre-owned home. We had been in our home 15 days and an issue started with the septic. I got approved to get our contracted …
Made a claim ( microwave not heating ) Monday after-noon. Service tech phoned Tuesday morning 7:20am.
Said HWA would replace my microwave and make us an offer: $199 Lowe’s credit …
HWA was very responsive to our refrigerator problem that we reported on a Sunday. They set up an appointment for the next day with repair company to arrive between 3-8 pm. Unfortunately, the repair company didn’t show up and didn’t call to …
I am so over HWA. I have been a customer for 6 years. But the last 2 times that I needed service (ac and garage door issues). They have given me such a run around. 1. AC – it took 2 months for them to secure a company, order the parts and …
I called to schedule a technician visit to fix and or replace an exhaust fan (not a ceiling fan) over the electric range in our kitchen. The followup email said a visit was scheduled to fix a CEILING fan! I called back and tried to …
My AC had gone out. HWA scheduled an appointment with a 10 to 3 pm window. The guy never showed. I was then told the next day that an appt would be made within 6 hrs. That changed to 24 hrs. Eventually a great technician arrived a week …
I am not certain why HWA picked me to give them a review. But I am happy to give an honest opinion. I placed a claim to have my well worked on. After 4 weeks of them not being able to find a tech. I accepted their offer for me to choose a …
I’m So upset with this company. I have had three technicians out to fix my furnace and my family is still without heat. The technician stated it couldn’t be fixed and recommended a replacement. Now HWA/Choice is trying to send out a fourth …
Our experience with HWA since CHOICE Warranty took over in April 2022 has been a nightmare. Coverage that we were told we had, items that we were assured in an email were covered were denied. It’s obvious the agents who answer the phone …
Had a home policy for 1.5 years. Made 3 claims and every one was a struggle, culminating in them leaving a message saying I should find my own service technicians, then when I did-after 2 weeks with no hot water, rejecting the company …
Very disappointed at the communication from HWA! our claim was submitted on 11/18 and immediately(same day) it was pushed on us to pay for it if we didnt want to wait for the claim, that was the first red flag especially since we just have …
Disgusting customer service and claims process. An original claim was opened on 4/24/22 for a secondary furnace (which only heats one room of the home, not connected to duct work). It would not light. So I filed a claim and a repairmen came …
This company is a scam!!! 3 times in less than a year my furnace went out. They fixed it the first time the repair lasted for 2 months before going out again…same problem. Now I go to turn it on & the same problem. HWA wants $100 …
The process of getting our claim to purchase a new refrigerator has been kind of frustrating. The initial amount offered for a refrigerator replacement was extremely low. I then had to schedule a phone call with a claim agent which was …
Worst warranty company we have ever dealt with. Have had a claim filed since 8/24/22 and cannot get their local contracted technician (two different ones at this point) to call back or show up. Beginning to think they are a complete scam. …
HWA should be avoided at all costs. Last year they left me without air conditioning for a month in August in Texas. This year they cancelled an appointment with the technician minutes before he was supposed to arrive and then when a technician did arrive they refused to pay the claim.
Every time I have filed a claim, it gets denied, then I have to appeal it. One out of 6 claims they have denied it again, due to one of the many loop holes they’ve created. When I appealed again over the phone, they would sometimes accept …
I am so disappointed in the process of filing a homeowners claim. It’s one thing to suddenly have a home appliance fail, but more inconvenienced when it actually needs to be replaced by the home warranty company. No one should have to go …
Luckily I did not need to file any claims in the year I had the contract. I bought a home and didn’t get to pick the home warranty company. This place is terrible with harassment when trying to get you to renew. They call 2-4 times EVERY …
Be willing to help! When I called it took being passed 3 times to other reps before anyone could attempt to help and when they tried to help it took them about 20 minutes to wait on a supervisor that never came to their aide. To add, it …
We purchased a home warranty when we bought our house. We had to place a claim after our bathtub began leaking through the ceiling. We paid $100 for a claim and all they did was tell us that there was no one they could find to provide …
Absolutely terrible service. The plan looks good on paper, but devil is in the details that no one reads. There is currently water leaking from pipes in my wall and draining into my downstairs neighbors bathroom. I called HWA to dispatch a …
Save your money… We have a home warranty with HWA, currently in force. Our stovetop quit working. We reported it to them as it is a covered appliance on our policy. It took 3 weeks for them to find someone to come out to our home to …
In the past, I have had a very good experience with HWA. On the last visit, the technician came out to repair my furnace due to no heat. It was just blowing cold air. I paid the service fee and an additional fee for using my ATM card, which …
I would provide 0 stars if possible. A “top of the line home warranty” was provided when we purchased our home in August. Since then, we’ve had two open claims (dishwasher & hot water heater) that have yet to be resolved. The companies …
I have been with HWA for almost 6 years. This company has changed management/ownership multiple times and has gone right down the toilet with it!!! That silver box (broken fridge) in the middle of my kitchen has been broken for almost 2 …
When we purchased our house a few years ago, we realized that some of our appliances (which are high and) and our HVACs were ~20 years old and would need to be replaced. Since then, we’ve had both of our HVACs replaced, our water heater …
To begin, the customer service here is terrible. They are quick to respond to a claim and assign a technician but then you could be waiting a long time for that technician to come. Our hot water heater died and they sent someone 6 days …
In our metro area (1.2M+) there is only one business who will accept work from HWA. I was constantly encouraged to “find my own technician” and submit for reimbursement. I chose not to do this as the reimbursement process seemed cumbersome …
I’ve been with HWA for I want to say 20 years. I live in Las Vegas and my air conditioning went out on Saturday night. Despite several calls to HWA explaining it was 105 degrees and I have 4 pets, their response was that when the automated …
SCAM SCAM SCAM!!!!
My furnace was making strange noises because one of the blades had broken. The technician they sent told us is due to normal wear and tear. So they denied my …
Was a Great Company until this last 12-18 months. HWA is now a complete scam. No contractor within 50 miles of my city will work with them due to not being paid by HWA. They sent a drywall tech out for a sump pump issue after waiting 3 …
Do not use Home Warranty of America. They are unreliable and not at all trustworthy. We had an issue with an air conditioning water leak (our air condition is in the attic) which created a water stain on the ceiling drywall. After …
Looks like another claim denied by HWA. We had a contact with HWA for 12 years. August 1021, our hot water heater developed a bad leak and we filwd a claim with hwa. We were told there wasnt a technician available in our area at that time. …
My experience with Home Warranty of America, Inc. was not good. In my specific case the company did not understand the importance of customer. The technician (plumber) did not show up to do the service, I called to ask for status and the …
Call center tried their best. Its been 2 days, the only person that responded could not get to us for the next 5 days. Our entire AC unit stopped working!! Our claim has been reassigned and no one has made contact with us. We finally …
HWA clearly uses SUB PAR to completely INEXPERIENCED Providers! Out of the 4 times we’ve called within the past year, we’ve only had ONE Provider who delivered great to excellent service! The rest were horrible! Including the most recent …
If I could give 0 stars I would. Purchased a home and apart of the closing was a home warranty. It began on 10/13 when we closed. The contract was purchased on 9/29. The contract states if you cancel within 30 days of the coverage date …
Horrible company and customer service. Took days to get any confirmation of a technician to come see me for backed up sewer. Then still had to wait a few days. Took the day off work for them to not show up and be told the technician …
The refrigerator died, then came back to life, then died again. I called and filed a claim. First tech came and did nothing. 2nd tech came and said I needed new boards and compressor. Waited a week to get the part. Tech came back after one …
What a waste. I am a Realtor and have encouraged clients and customers to get a warranty. I have paid for many of them as gifts. A client in June ask who I had. At the time I did not have one. I had let mine expire. I ordered one again that …
-500 stars. They, as in line with the all the reviews, cover nothing. We made a claim for our dishwasher not properly cleaning the dishes. Their contracted tech came out and searched and documented every tiny thing wrong with the …
I have utilized Home Warranty of America, Inc, for the past eight years and had absolutely no issues. The Customer Service representatives have been outstanding and most helpful. I strongly recommend Home Warranty for anyone who is looking for a home warranty policy.
All of the contractors they sent out have been top notch, but it took two days to get someone out to fix my electrical outlet & I had no Internet for my biz. Further, the recording for service says they’re open till 7, and after selecting …
When my 1 year warranty expired (which I had absolutely NO intention of renewing) this company called me about 20 times, and sent about 20 messages. I politely let them know I was not interesting in renewing over the phone and was told I …
Your tech arrived within the time frame and quickly evaluated problem. He gave me two choices. One was to pay the service call or to replace the unit at a good price. I decided to replace the unit because it was an old unit that had been there for 22 years. HWA is a good home Insurance.
I had and still having the worst experience with this company. My water heater has been out for over 2 months and HWA has still not found a plumber to come out and look at it. They have resubmitted my claim 3 times and still nothing. …
I was able to complete the claim quickly on my phone and I got a response within a couple hours. Once connected to a service company they told me how to adjust my thermostat to ensure heat until they could get a Tech out to the house to do the repairs. Very smooth and professional.
DO NOT PAY FOR A CONTRACT WITH THIS COMPANY! THIS COMPANY IS A SCAM! I opened a claim, and they assigned a company to come to my home to assess the repair. The company did not show up. They did not answer the phone, and did not return a …
Stressful experience, to say the least. Our washing machine started leaking and shaking uncontrollably, so we couldn’t use it. Notified warranty and they sent a repair person after a few days. Repair person informed me that they’d need to …
Doesn’t believe that a “electrical fire hazard” that powers Entire home stated by electrician should be fixed with URGENCY. Believes i should WAIT for their approval of invoice. If I could give them negative stars, I would. By the way my dishwasher still hasn’t been serviced 2 months later.
Had our water heater replaced by HWA warranty a year and a half ago with no problems with only paying the deductible, water heater stopped working so we called HWA to get someone to come repair. Not only did they mark it as for the wrong …
Wow… service is worst but agents are also trained to be rude and unapologetic. My claim 2092861 is taking 1 month…they are not able to assign and fix the issue. I am doing all follow ups with the vendor technician and HWA..they are not …
We got HWA home warranty policy when we bought a new home. I filed a claim for re-key and they couldn’t find a technician so they told me to use my own technician and they will pay for it which I didn’t believe. Since it was emergency, I …
Needed my shower repaired (leak) and the representative and my paper work stated the shower was covered paid the $100 fee. The plumbing service came out and stated the shower was not covered under HWA. I called back to get a refund …
HORRIBLE customer service. NOTHING get done.
First of all, login in to their website is a hassle, it almost never works out. My husband filed a claim a few months ago for our broken oven. The oven does not …
Our ac went out. Took them 3 days to get someone out with 110+ heat indexes. It was a holiday weekend. Our tech had an appointment between 3-8pm. He showed up at almost 10pm. He was a great knowledgeable guy and fixed the problem. He is …
Don’t waste your time or money. They claim only quality service providers and authorize only factory authorized parts. That isn’t the case and if YOU as the customer don’t realize that the wrong parts were installed causing issues down the …
I had a great experience with two separate claims. The company sent out a repair person to diagnose the problem . After receiving the report, the home warranty company paid for the repairs.
They have a PATHETIC customer service. DO NO GO TO THEM. DO NO BUY THEIR PRODUCTS. THEY ARE A RIP OFF …
If I could rate it a zero I would! HWA is now owned by Choice warranty. This company is a scam. I refer to the terms of the contact and they make up these false terms to deny coverage of my outside AC unit. AVOID!!!!
If I could leave a less than 1 review I would. My real estate agent provided me with HWA Home Warranty when we purchased our home in 2020. The first two years they were great and very helpful. This year Choice Warranty bought them out …
Start from the beginning. . .the call center is trash. They talk in circles but never stop to listen to what you’re actually saying. They tell you the service contractors will call and set up a time. Don’t worry they won’t call they’ll send …
I have had a home warranty since I purchased my home about a year ago. I filed a claim and received reimbursement with out an issue in February. Now, suddenly they are claiming reimbursement is not an option. I was never informed in a …
I have a home warranty through Home Warranty of America through a purchase of a home in August of 2020. I am the homeowner and the home warranty contract holder, Michelle Kritch was the seller, and the warranty was transferred to me as a …
I wish I could give zero stars. I am currently on the phone with HWA since 8:26 am. It’s been nearly 4 hours. The phone system tells me I can file a claim online. I attempted to. I cannot. It states my contact has been transferred to AIG. I …
I wish there was an option for NO stars! This is ridiculous! We’ve been waiting on repairs for our sump pump for over 3 weeks. I keep getting the run around! Center Guard Plumping is the contractor that was called out, but the way they …
If I could give 0 stars I would and I never rate places online. This company dragged their feet on replacing my a/c unit for months in end, I had to call almost every day and never got anywhere, and when they did finally replace it they …
Reviews and comments from over 2000 unhappy customers say it all..
Claim number 2265952 …
1 star is too generous. They clearly are not about customer service. They either do not manage their finances correctly or they are just really cheap. Last year we had our air conditioner looked at and the tech cleaned it real good and …
If I could give negative stars I would. This is the WORST home warranty company DO NOT WASTE YOUR MONEY!!!!!! I filled a claim for my AC unit it has been over 48 hours and there still is NO ONE assigned to my claim. I called their …
This company is a scam. DO NOT waste your time or hard earned money on Home Warranty of America. They give American companies a bad name.
Filed a claim for our bathroom tub faucets, because they were leaking profusely …
0 stars for me if I could. Filed a claim a week a go concerning my water heater tank which is out. Have not had hot water for a week. They say 1-2 business days you will get a contractor, well its been a week. Hold on forever to get …
I have been a customer of HWA for 4 years now. The service actually started out excellent. Everything was taken care of appropriately, and in a timely manner, and I was offered a reasonable amount of money to replace failed appliances, or …
Horrible customer service. The claim process is very inefficient and there is no proper communication. It takes them 3- 4 weeks to fix a microwave oven and there is no resolution yet. The service providers just cancel and reschedule the …
If I could give this company a minus rating, that’s what they deserve. They will do anything to not help you. You can appeal, and the case manager will be there to merely make the case to not pay you. I had a straightforward claim. The …
My dishwasher failed while under warranty. HWA refused to replace it and instead offered me $246, nowhere near enough money to buy a replacement, let alone pay for delivery and installation. I spoke with a representative and they refused to negotiate a different price. Very disappointed in their service.
You will quickly realize going through the claims process that this company is set up to delay and frustrate customers into giving up. They ask for one thing at a time instead of the whole list at once. They have asked for new things four …
If I could give 0 stars I would. HWA is a joke. Back in February I needed my garage door fixed and washer. I have the diamond plan and this home warranty say they cover all these items, but really doesn’t cover anything regarding the items …
I just had the worst customer service experience of my life with Home Warranty of America
I was misled about how the service worked and encouraged to take an action that …
If I could give a below zero amount of stars I would. The vendors that HWA use are the worst and HWA customer service is just as worse. I had a plumbing issue and had to pay $100 service fee for a plumber to come in for 5 minutes to say he …
What a great warranty company! Fast resolution and reasonable deductibles. Will be with HWA for a long long time. …
Company is a scam, they do not pay the claims and very rude customer service team. Go somewhere else for home warranty.
My claim was answered fast and the work was done quick, but the little work I had done home warranty didn’t cover much of nothing so what’s the purpose of paying for it every month?
They love to spend the words around to benefit them .Lack of customer service and failure communicate If you have to deal with Robert or raven Who’s supposed to be higher UPS They are a joke
We have been without a working furnace for over a week, living in a cold weather climate – no technician and horrible communication over our claim status. Terrible customer service
They are there when you need them to repair the issue you are having with the house.good customer service support.
Had them come try and fix our dishwasher, got the wrong part, installed it, tried calling us liars and saying we were ok with it. Not to mention it wasn’t installed right.. DO NOT GET THIS HOME WARRANTY
I have had no problems with Home Warrant of America I would highly recommend them to my family and friends who have a house it saves you lots of money
We’ve had issues with our AC twice. Both times HWA sent someone quickly to figure it out. I made a new claim for the same problem online and when I talked to someone on the phone, I was told we could go off the previous claim, since it was for the same issue in a week’s time and I didn’t have to pay another fee.
Robert Duffer was prompt, communicated well about his arrival time and communicated well about the importance of keeping the garage door sensors clear of anything that could interfere with the sensor laser at the bottom of the garage …
I thought your website was great. The other home warranty companies tell you to ,fill out information and someone from the company will get back in touch with you. People spose to just wait by the phone for their phone call? that mad me angry.
The absolute worst company! My refrigerator has been broken for a month and they refuse to pay out or fix it. I wouldn’t touch this with company with a 1,000ft pole.
My heater was not coming on so I call homewarranty , when the guys come to my house they were polite and did the job on knowledgeable way.
I am on my second claim with HWA and I’d have to say I am disappointed in their service. My first claim for my dishwasher took 5 weeks and numerous calls to get them to offer me an equivalent/similar machine. The dishwasher that was …
I called the 24hr emergency service last night to get my garage door fixed because it fell off track and eventually fell inside my garage. I called again and also went online to make a claim. I called the repairmen assigned to claim and he …
Its a good place,the technicians know how to do their job well.The only problem they need to adjust is their schedule with customers,the need to stick with their appointment time.I Just came out of work at 2:30pm because he was to come to …
I had a water heater leak, which I got fixed by a friend, but then I could not get the heater to light again. Home warranty responded immediately to my, call, arranged for a service individual to come to my home the next day. All was …
The contractors are not the problem with this company, it’s the company. I am still waiting for reimbursement of $1,750 that you will not pay. I will no longer use your company or any other home warranty company again.
This company has a scam they are working, they loop you into paying high fees, send out technicians that are shady and they have a department that is non customer facing that denies your claims and won’t let you speak to any. Please do not …
I was surprised how easy it was to get started. No extra and unnecessary words, no shaming other home warranty companies, no 20 minutes or just talking and talking about none sense; they were straight to the point! The rep was very lovely and not once did I felt pressured to make a decision. I’m glad I chose them
The response time was good, but the replacement value if the item is deemed not worthy to be fixed sucks. For a microwave hood that costs $370 plus $120 for installation, we were offered only $191, and this is AFTER we made the co-pay of …
WORST COMPANY I HAVE EVER USED. I have been told multiple different things by multiple different workers. NOBODY knows what they are talking about and contradict each other constantly. I got very upset because I have four kids in a house …
I had a very good experience with getting my dishwasher fixed. I had to reschedule my first appointment, couldn’t get ahold of repair person, called customer service for help. Very friendly, knowledgeable, and attentive to my needs. Got my …
HWA sent out a great electrician from Prompt Home Services who repaired my oven quickly and professionally in a matter of two days. I am more than pleased!!
Do not recommend. I spent way to much money on the warranty to wait 3 weeks for repairs to my dishwasher. They rather repair then give me a new one.
I had a great experience with HWA. I called in a claim and the next day a technician came out serviced my home. I was over satisfied with the services.
I’ve called in a couple of times and they handled the problem in a timely manner. Knowledgeable professionals came and did the job. They all Completed their work in a timely manner and did it with the upmost professionalism. I would highly recommend that you purchase this warranty insurance for your home!
I been waiting 3-4 months for them to send me a check for my washer that broke and then sent me $343 that don’t cover a whole new washer. They claim they sent it out the week after filling the claim we called 2 times now there sending out another check sounds like they never sent the check out in the first place .Bad service.
I made an appointment for August 31st. They came out and paid a deductible. The technician said he was going to order parts for my washer. And it’s almost been a month and still not fixed or heard from them. Hopefully one day it gets fixed
We had an air conditioning unit go out on us. Supposed to be covered under the plan, they made us pay $4000 out of pocket, their cost $ZERO.
Dan worked with me in order to bring my comfort level down. I’ve tried two home warranty companies and I have not been happy with either. Prayerfully, this will not be the case with HWA!
Excellent service and repair time. AC went out, called on Thursday , Elite Climate Comfort LLC, came out next day, got AC put in tonight (Monday) . Fast and easy . Elite Climate was 5 star as well , great customer service and excellent hard working employees . Would recommend highly.
RUN AS FAST AS YOU CAN. Do not purchase anything from this company. Their “service” is a scam. They dragged out our A/C claim for an entire month throughout mid July in 100 degree heat in CA only to tell us they will not cover it. They gave …
HWA is the best financial decision I made as a first time homebuyer. The customer service is wonderful and the employees are always helpful, they’ve helped me save a ton of sleepless nights of worry about minor and some major things that happens in a home that is outside of your control.
HWA cancelled my plumming appointment without telling me , this is after 1 weeks await. Now I have to pay out of pocket and deal with reimbursement. I do not recommend it.
Excellent Service, they cleared my clogged sewer lines very quickly. My wife and I are very happy 😊. …
STAY AWAY FROM HWA!! I have 3 policies with them for three different properties. Each time I’ve called for service I got the run around. HWA will do everything to stall, delay and not provide the service that’s on their home warranty agreement. Horrible service. DON’T GIVE THEM YOUR MONEY.
This scam of a business used to send us work, but because they’d found someone who was less credible and did work for less, they stopped sending work our way.
Now, apparently their new service provider is unable to work on products we did, …
they are horrible. Still owe me $550 reimbursement since March 2022. Didn’t pay a vendor for 8 months, until vendor threatened a lien on my house.
By far one of the worst companies that I have ever dealt with. Please do yourself a favor and stay away from them. They will take your premium and deny every claim possible. Their vendors are in on the scam too. They provide faulty …
Had this company warranty since 2016. June of 2021 AC went out sent tech told them it needed replaced. I had to pay $1500 of that. June of 2022 compressor burnt up called home warranty took a month to get contractor assigned he called said …
Horrible, Horrible service even the repair man is dropping this company.
Representative Jocelyn didn’t want to help just kept saying not covered. The motor went out on the living room ceiling fan. I know it’s covered I went over …
My service tech was awesome. His name is Moe. He had to fight to get the parts approved from the guy at the warranty department. It took way too long. It seems the guy Moe was speaking to wanted to deny the claim at every opportunity. It …
I wish I had an option to give 0 star.
I have been out of WASHER in hot summer Atlanta for past 45 days. Opened a claim for my Washer on 08/13. The vendor they sent was the absolute worst, …
My water heater burst, and the plumber was out within 2 days and my water heater was replaced within 5 days!! The plumber was on time and did a great job!
This is absolutely the worst customer service out of any company I’ve ever dealt with in 65 years of being a consumer. I had a Trane brand AC unit go out. They wanted to replace it with a Goodman AC unit. The lowest rated system in Consumer …
This organization is a criminal enterprise, and does not respect your wishes or privacy. I have asked them 4 times to place me on the do not call list. Yet, I still get 3 to 4 calls from them everyday. …
They get 1 star for finding me someone to fix my issue, but nothing more because they basically don’t pay for anything. So far it has cost me more to have them send someone than it would cost for me to just hire someone. Out of the 2 …
What a waste of money and remarkably poor customer service!
Our water heater broke (water gushing out all over our basement) which is …
If I could give 0 stars, I would. We have been living without hot water for almost a month. Our water heater is over its life expectancy and the part they need to replace has been on backorder for months. The manufacturer can’t even give us …
This company is a scam. They deliberately give you poor customer service to wear you out so you don’t file a home warranty claim. The absolute worst customer service I’ve ever dealt with. No follow up. No answers. …
It took AHW 2 weeks before they sent someone to cancel look at our air conditioner, the technician they sent only did half the job and left the work and didn’t come back to finish the job, after about another week with me calling to find …
Easily the worst home warranty company. After paying them $700 in premiums for the year and a $100 deductible for them to send someone out to look at my dish washer, they refuse to replace it. So now I’m out $800 and a dish washer lol. I …
I entered a claim on April 15, 2021 for my dishwasher and it was finally fixed June 14th. Home Warranty never followed up at any time during the past 2 months to see how the repair was going. Very frustrating to have to constantly call …
!!!! BUYER BEWARE !!!! I don’t even feel like this wording is strong enough to let you know how horrible this company was to deal with. We received their warranty as part of our new home purchase from the sellers. If someone is offering …
I’ve been a customer of HWA for over 7 years and have been satisfied with the customer service and vendors. I was so pleased with the service that I added my mother’s home as a second account. The only reason that HWA is getting 2 stars …
Don’t buy any service from this company. They are scams. I called Home Warranty of America (HMA) to set up a claim to fix my range hood . When we were on the phone, I asked the service representative to doubt check on my warranty coverage …
Whatever you do, do not hire Home Warranty of America. I’m on the brink of suing them. My water heater broke and the technician said it needs to be replaced. HWA said I have to pay nearly a $1,000 out of pocket for the repair. Why am I …
Worst company to deal with. There is no follow- up. Claims take forever to get contractors to respond. I have been on the same claim for 3 months and three different contractors. Absolutely no sense of urgency with this company. I would definitely not consider doing business with them again.
They were bought out. They used to be pretty good. Now they are horrible. They dragged us around all summer acting like they’d replace our A/C, only to say that they determined the damage (a failed coil) was not due to “normal wear and tear”.
They gave me 350 dollars for a GE monogram dishwasher that cost 2100 dollars plus installation cost to replace! The case manager was rude and reading a script and when I asked her why she said they only match features and according to her …
After filing several claims for a plumber that seem to have went ignore for about a month or more. I decided after finding sewage in my basement to have someone else come out to fix my problem. HWA told me that I would be reimbursed for the …
It took over 2 months for HWA to assign a technician to come out to look at a leaking pipe. The determination was that the repair would not be covered. I paid the $100 service fee, with no resolution. I ended up working with the plumbing company on my own. I am calling to cancel this “warranty” company today.
Wish I could give no stars!! Pretty much they took my deductible rite away on two different jobs that I needed done. I was never contacted by any service tech on either. Spent precious time calling back and getting other techs who never …
The first two claims we did after purchasing our house went fine. 6 weeks ago, our washer broke. HWA sent a tech out to diagnose. Tech told us what needed fixed and emailed us the receipt/diagnosis. 3 weeks go by, no response from HWA. …
We haver needed to file for work twice in three years, the first time was AC unit 5 stars, they were out the next day and repaired the system. The second time was a plumbing issue; kitchen sink plugged, it took 1.5 weeks as they needed to …
Online portal makes using the services a breeze. We filed a claim and had a technician in our home within a week.
I Been a Customer for 6 years had a service claim repair with Center Guard Plumbing to repair the stoppage of my kitchen sink Nov.10, 2021. The service contractor did not unstop my sink stated something else was wrong which my insurance …
My original appointment was canceled by the company with no explanation and had to be rescheduled. We waited weeks with a broken refrigerator. The technician was great, but when he called for approval to order the parts, the Home Warranty …
I wish I could leave 0 stars. This has been the worst service experience I have ever had. …
Very Prompt to respond to Claim submission. However, it appears to be a fully automated procedure with little or no oversight. I had multiple gas leaks in my home and had to immediately contact a plumber to begin repairs/turn off gas at …
My experience was not the greatest. I talked to one representative and they told me that my entire install of my new Air Conditioning unit would be covered. Come to find out that there are some hidden fees and coverages that they do not …
My policy clearly covers my systems. when hiring a contractor since they stated I had to get my own for and apply for reimbursement. They denied the claim after me having to pay for the repairs out of my pocket in advance. This company is a …
Wow! What a horrible company! Took almost a week to even hear back from them. Meanwhile it was over 90 degrees in our house. When they finally did reply they said we could pick someone to fix our A/C unit. The company submitted the claim. …
Terrible company. Denied my claim because I did not notify them immediately, (2 hours later). Hot water tank leaking in two places. Needed assistance immediately before the tank burst. Called closest company for repair. Took them 4 …
This is truly a love/hate relationship. The piece of mind of having a home warranty is very reassuring. The difficulty of going through HWA to file a claim is like walking on hot coals and glass with bare feet while poison darts are …
We have been without AC for weeks. Every time we call in to check the status of a claim, they cannot find it. They also claim they will send us email confirmations which we have not received. We were also almost scammed by someone claiming …
After not receiving payment on an outstanding claim for over nine months (mid August 2021), and DAILY phone calls from HWA about renewing for the last several weeks, My claim suddenly received some attention. However, it meant to talking …
Home Warranty Of America was a good company When I first started working with them several years ago. I have been tanned a platinum level warranty with them since buying my home six years ago. Now, however, It seems they’ve gotten big …
I would give zero if it was an option. Our furnace went out on May 6th and it is still not fixed. I have had Home Warranty of America for 4 years and the vendor keeps changing and the service is getting worse. …
Spend an extra 250 on spa coverage. Moved in and spa quit. Opened a claim on the spa. 4 weeks later they call and say that i have to produce a home inspection stating that the hot tub ran. Home inspectors do not thoroughly inspect …
So far I have been very pleased with my HWA service! I have been caught off guard with a number of items missed my inspector, and HWA has come through!! Great service providers!
Worst hone warranty there is. Go elsewhere. They’ll fight you on every bit of money spent. You’d be better off even without any warranty when comparing this company. …
Excellent technician.
Claim department pick up the call super fast.
Service done on the next day.
No help at all I had to call my own repair guy they came right out after waiting four days with no heat in 17 degree weather very bad service
Scam!!! Would not recommend this place at all. They tried telling me that they were the company that I had for my home warranty when I bought my house a year ago they were not but my one that I currently have is getting ready to expire in …
Possible SCAM or just bad business
My policy expired in mid 2022, I call this January23 to see about renewal and …
Shocking is all I can say – after 3 months and rescheduling and paying the call out fee of $100 my fridge is still not repaired – DO NOT TRUST THIS COMPANY- they sell you on how they cover appliances etc but when it comes to the actual …
Absolutely not worth it. Strike one was when our water heater went down. They sent out a guy to “repair” it. The result was we had about 5 minutes to take a shower before the hot water ran out. Everyone makes mistakes. Our dryer quit …
Technician did not have parts on hand. Had to wait for part to be delivered and then wait for the technician again. Way too long to go without a refrigerator…a month as scheduled.
No Stars. They keep charging your card after the policy expires. If you overlook it the policy automatically renews. Terrible service. Wait time was 20+ minutes to get transferred again and have to wait another 10 mins for review. The staff were REALLY nice, but terrible company. DO NOT RECCOMEND!!
The order for service was placed quickly, the service was completed that day and we didn’t have to suffer the freezing temperatures that are created from having a heating unit that doesn’t work!!!
I been with HWA for 5 years I never had to pay my deductible ahead of service the Agent told me I had to pay the 100.00 up front I should have cancelled my policy then but no I kept them… so this year I made a payment with a different …
My garbage disposal wasn’t working, HWA was able to assign a vendor to us in no time and the work was completed after 1 day of filing the claim. Thank you HWA for your timely response😊🙂 …
HWA is a chain company that recently just purchased CHOICE HOME WARRANTY if you not familiar they are the absolute worst company to deal with. BY ALL MEANS STAY AWAY, AVIOD at all costs . DO NOT USE HWA OR CHW you will regret it. …
DO NOT BUY A WARRANTY THROUGH THEM!! They will call you multiple times a day(day and night) everyday to renew when you already told someone you don’t want to renew. When you tell them no they renew you anyways with month to month. When we …
We have been with Home Warranty of America for almost 3 years now. They have been great with finding reliable repair companies in a timely manner. We have used them to repair our dryer and for plumping issues. Our wall oven went out just …
I am still waiting for my leaking water heater inspection after over a week. It seems HWA is having difficulty locating a service provider. The toilet leak was resolved in a week.
Not much to say. I pay them and they fix stuff when I need it. They respond quickly. I can do everything online for the most part. Haven’t had any issues with them yet.
Horrible horrible my washer went out I had to wait a week 7 days for someone to even come out they told me 8am to 5pm it’s now 6 pm an he texts me an says hes wayyy behind but he’s coming but only if his boss says he can come then he’s not …
They put you through the ringer when you need something fixed and they harass you if you don’t want renew. I’ve literally been getting a call from them 1-2 times a day for a month now, even though I’ve asked repeatedly to be taken off their list. I do not recommend.
Had to replace my dishwasher. 800 dollar repair or replace for 250 I didn’t get the replace offer until after I replaced the dishwasher. I wish I had made them repair it. This is a scam and not worth the money for new home owners.
Good company, they took care of the situation same day. Because they are working with very good companies to take care of their customers!
Only because I can’t rate ZERO. My technician was courteous, kind and did the job, and YOU denied the claim. So he only gets his service fee? Unfair.
Your service and warranties are absolutely useless and cost hard working people money. Kindly go out of business. No one will notice, don’t worry
I have had he warranty of America for 12 years. Always had good prompt service. Have had water heater replaced, AC replaced, plumbing repaired twice, furnace related 3 times. Very satisfied.
Water heater died on July 4th, contacted HWA the same weekend. They sent a tech from company #1 to diagnose, fairly quickly they determined the water heater needed to be replaced. HWA authorized the replacement of the water heater, however …
HWA is a scam. HEA refused to provide the documentation to me for a work done on my furnace that I paid for. The customer service and appeals process are also awful.
I want to thank everyone involved at HWA, including Max Abbott, my rep, and his supervisor, Anika Malone, for their kind help in assisting me to put in a recent claim for my HVAC system. HWA was very quick to keep me updated as to what they …
Professional, kind, prompt and helpful are adjectives that immediately come to mind. I most definitely would recommend and use again this company. John impressed me with his work ethic and genuine desire to make sure I was a happy …
Yunita & Michelle are great helps when we filed the claim.
Sometimes it can be challenging to get communication with the vendor/technician. And Yunita & Michelle makes it easy and we don’t even have to pay twice service …
Renewed my plan and the sales
Reps are super pushy! Did not like speaking with them and made me feel super pressured. Not to mention they quoted one price and charged another. This will be my last year with this company. HORRIBLE AGGRESSIVE AND DECEITFUL SALES REPS .
Should i even get into it how horrible the customer service is?
It takes days that lead into weeks to get a “technician” to the house where they feed you lies about coming back to do the work. Meanwhile the service fee has …
Thomas Elder is a great Professional representative of your company. He was the first representative of your company and made me feel easy about your company which gained my trust. I look forward to dealing with him in the future. Thank you Thomas for being patient and not trying to hard sell me.
You guys are the BEST – Nick came to check out my Garage Door Opener and it does need to be replaced – he will be BACK on Sat. Dec. 17th we scheduled 8:30a.m. – can’t wait – THANKS soooo MUCH
I’d rate them less than 1 if possible. This is the worst company and they cover nothing. The washing machine pump went out on my machine and they denied the claim as not being normal wear and tear. The case manager could not define what …
Absolutely horrible !
Our realtor in Utah recommended this company. I’m guessing she got a kick back.
They deny claims with out seeing anything in person. The 1800 number is worse …
If you are a contractor don’t even waste your time. They will make it nearly impossible to collect payment and never approve the customer for any work to be completed. They will even ask you to complete some work for little to no pay. This …
water leak not covered due to defect, pin hole leak in shutoff valve housing, valve at least 3 plus years old. most items in a house will fail due to a defect or usage nothing lasts forever . no failures,-no need to buy warranties
I placed a claim for a contract covered item and was denied. I appealed and was told they would call me within 45 minutes after the appointment. It is now two days and still no call back. I called their contact number listed and when asked …
No wonder why they have 1 start review. How I wish someone would have warned me about this bunch of SCAMMERS how they can still be in business? Why have they not been shut down by the Better Business Bureau after seeing so many victims in these reviews??
I needed my central air unit to be serviced after the fan went out in it. I am pleased that Home Warranty of America saved me thousands of dollars on repairs. I only had to pay my $100 deductible and the repairs were covered.
Had a problem with A/C Unit. Called Home Warranty of America to report the issue. Since we were in the middle of a heatwave, it important to get the problem fixed ASAP. It took about a week so we got some window A/C units to use …
This company is nothing but a scam. I have been fighting for reimbursement on a claim for almost a year now. HWA passed my claim on to AIG for some reason, AIG denied my claim for bogus reasons and HWA now refuses to work with me. Looking for an attorney to file a lawsuit against them.
The company has no respect to the customers. I’d suggest all home buyers to quit if you see the seller choose HWA. It will be a nightmare once you have to deal with HWA …
If there were were an option for less than 1 star I would choose that. Placed a claim for broken hot water heater. They took 3 days, could not find a technician – so asked me to find my own then would reimburse me. Followed each step …
I would give zero stars if I could. Unbearable to work with – no follow up or ownership and in every case, this company does the bare minimum to get you off the phone or perform the cheapest fix possible to close your claim. I will be contacting the BBB and would never, under any circumstances, recommend HWA to anyone.
This is the absolutely the worst company, my policy is set to expire this month and I have no intention of renewing my policy but they have now sent two emails to confirm my “auto renewal”. I’ve denied the auto renewal twice now via email …
Had it for a year with the purchase and never used it. Didn’t renew. Cue the absolute spam of the century. There was a point where they called me every day and I said no every day. They sent me legitimate looking flyers and flyers that …
you get 3 stars because you got a technician here that fixed the problem, abliet it took 10 days. When I called to report the issue the person from HWA was much more interested in selling me a one year policy extension, than recording the claim.
I love my HWA. We have had them for 3 years and they have always done a wonderful job for us. Our most recent experience was with one of our HVAC units outside. After 25 yrs it finally gave out. HWA replaced it and had the new one shipped and installed and operational within 48 hours.
this company has given me nothing but problems. i have the top coverage plan and they still have helped me with NOTHING. they have taken weeks to respond on multiple issues, have been rude and passive about helping me, and have been completely useless. if i could give zero stars i would. this company is awful. DO NOT USE THEM.
I was pleasantly surprised at the turn around time for this claim. The previous claim that was submitted was less than ideal so I had reservations about coming back. The claim was addressed quickly however my only complaint was there was no …
The do NOT replace anything even though it needs to be replaced! This is a big SCAM! ZERO STARS! NO HEAT FOR WEEKS! They play games by blaming the furnace company who blames the HWA. Could get carbon monoxide poisoning and die before they replace the furnace. Don’t throw away your money!
Courteous agents when claim filed; timely notices of progress in locating service; prompt response from local contractor, extending offer of earlier service call; restoration of heat within very reasonable time!
You didn’t pay for my pipes problem. Your customer service person could have told me the issue was not covered when I file the claim and I could have used my own plumber. I have a discount with him, and the charge out of pocket would have been less. I am very disappointed that my burst pipe was not covered
HORRIBLE CUSTOMER SERVICE!!! No stars stay away from them. The customer service reps when filing claims are very dismissive and don’t care and the case managers are just as bad. They don’t try and help with anything and could careless about …
Awful customer service. It took 1 month to receive not even 50% of the price of the replacement appliance. They also only gave me one option to buy it from Lowe’s. I do not recommend them!
Built in microwave went out. I paid the fee for a service call. Tech said he would order the parts. HWA decided they would rather replace it and gave me no option but to accept the grossly undervalued gift card that doesn’t even cover the …
Once again, HWA sent a technician to fix our dryer, only for it to work for 1 day and then stop heating again. This is the 4th time! At what point does my home warranty pay for a new clothes dryer?
The technician fixed the dryer professionally and indicated that the motor may soon die out because difficulty starting as evident by the squeaky noise when dryer is turned on but operating fine after he fixed the idler pulley.
I had an issue with 3 faucets after I returned from vacation. I turned in my request on Sunday and the plumber arrived on Thursday (this was not an emergency issue) and assessed the issue and returned with the parts to fix them. All done in less than 2hrs.
I am somewhat disappointed about the process as I put in a claim for an emergency repair, but I have yet to hear from a tech to show up. I can understand if it is a non emergency, but it is particular case, it is. At least I was able to speak to a human voice.
Terrible company. First HWA does everything in their power to avoid paying out claims. Then, the technicians they send out offer terrible customer service. Lastly when you inevitably have issues with the service they will give you the run …
This is the worst warranty company that you can ever get yourself tied up with. I placed a claim at the beginning of August 2022. Here it is October 2022 and still haven’t received a reimbursement check for HVAC work I paid for out of …
We have been using HWA for about 8 years now and we haven’t had a problem. I put in a claim today to have my furnace looked at and there was someone here the same day from a company we have used before (also through the hwa).
Warning! Do not use this company! We have had nothing but problems with this company satisfying its obligations. This last time was a broken refrigerator that has taken three months to settle and we still have not gotten paid for it. The …
Two policies were purchased accidentally and after waiting on hold a long time, speaking to 3 different people, answering questions and waiting, answering the same questions again, and waiting, I was able to “get a refund.” This has been …
I haven’t had to use HWA for anything big yet which appears to be where the 1 star reviews come in. But so far on the year I’ve done 3 claims for Dryer not working, sink replacement, and ice maker broken and all three claims were fixed …
not great. coverage is listed for sink clog. purchased insurance and many issues listed covered, but when i filed the claims, it got declined. I’m very disappointed. i’ve spend extra funds to purchase insurance and sink clog is not …
The technician that came out to work on my furnace was efficient timely and professional he did a great job of explaining to me what he was doing and the process of fixing the unit I appreciated his time and effort he was out of here faster than I expected.
I am very disappointed in Home Warranty. I have been without heat for a week. I have paid the service fee to technician and still no heat. They want me to pay a warranty exchange fee and for what. I pay them monthly. I will be canceling my …
Our furnace went out in the middle of January. It is the middle of freezing winter weather in Illinois. We filed a claim but have to wait 5 days until a technician was assigned. Our technician was great and diagnosed the problem right away. …
Complete rip-off. DO NOT waste your money with this company. We had a leak with one of our pipes that was clearly caused by a bad connection. The plumber explained that it was an easy fix. HWA denied the claim saying it was caused by an …
Appeals with case manager are useless if your company does not take the expertise of the technician HWA hired to assess my claim and further more the expertise of the technician I had to hire to fix my unit. Both technician indicated that …
CALL SERVICE PROVIDER on the day before or morning of your scheduled service call!!! Otherwise you may have what I experienced, which was 2 emails from HWA verifying my service date and 4 hr window. PROVIDER never showed. Called provider, …
Do not us this company as they are a joke. Have a service panel problem and filed for repair to them , they sent a company out to look at problem company said there was a problem but HWA desired they need another company which did not show …
DO NOT USE HOME WARRANTY OF AMERICA! We went 3 WEEKS without hot water OVER THE HOLIDAYS. They were no help whatsoever – Kept giving me the runaround. I am now trying to get our spa heater fixed. I have been working on it for 2 MONTHS. …
The company HWA sent out was knowledgeable and timely however, this is the 3rd time requesting service and every single time HWA states it is not within the approved service. How is repair of electrical wiring, coils leaking Freon, and water leak not part of repair? I find this company worthless.
Really bad service, they kept you waiting and waiting, for 2 and half months, my dishwasher broken, they only offer me $240 to buy a new one, they can not fix it or buy new one for us. I asked them will “you be able to buy a new dishwasher …
Worst home warranty company on the planet earth. When both furances in your house go out and need to be replaced and can’t be repaired and would cost almost $20k to replace both of then. They say they will replace them with furances that …
Don’t use this company. One of the worst experiences I’ve ever had as a home owner. This company used to be good but the quality of there technicians is now horrible. We have been trying to get our dishwasher fixed for a month now. Their …
If it was possible to give negative stars, I’d happily do so.
This company stinks!
We called when our air conditioning went out. They had no one available to …
I’ve been paying for coverage since 2014. I have filed relatively few claims, and not in a few years, now. Finally need them, and they don’t cover the service I need. They won’t approve the removal of a toilet so a plumber can scope the …
Worst company ever. We had to replace our dryer. That went well but getting the check from them has been a constant struggle since last April. Still no check. They sent us one with the wrong name on it and then said they would reissue …
We moved into a fixer-upper home and wouldn’t you know it, both the washer and dryer gave out at the same time! Home Warranty sent a repair person out quickly and it was determined the appliances were not worth repairing. That part was …
DO NOT CHOOSE HOME WARRANTY OF AMERICA
This is our first time buying a pre-owned home. We had been in our home 15 days and an issue started with the septic. I got approved to get our contracted …
Made a claim ( microwave not heating ) Monday after-noon. Service tech phoned Tuesday morning 7:20am.
Said HWA would replace my microwave and make us an offer: $199 Lowe’s credit …
HWA was very responsive to our refrigerator problem that we reported on a Sunday. They set up an appointment for the next day with repair company to arrive between 3-8 pm. Unfortunately, the repair company didn’t show up and didn’t call to …
I am so over HWA. I have been a customer for 6 years. But the last 2 times that I needed service (ac and garage door issues). They have given me such a run around. 1. AC – it took 2 months for them to secure a company, order the parts and …
I called to schedule a technician visit to fix and or replace an exhaust fan (not a ceiling fan) over the electric range in our kitchen. The followup email said a visit was scheduled to fix a CEILING fan! I called back and tried to …
My AC had gone out. HWA scheduled an appointment with a 10 to 3 pm window. The guy never showed. I was then told the next day that an appt would be made within 6 hrs. That changed to 24 hrs. Eventually a great technician arrived a week …
I am not certain why HWA picked me to give them a review. But I am happy to give an honest opinion. I placed a claim to have my well worked on. After 4 weeks of them not being able to find a tech. I accepted their offer for me to choose a …
I’m So upset with this company. I have had three technicians out to fix my furnace and my family is still without heat. The technician stated it couldn’t be fixed and recommended a replacement. Now HWA/Choice is trying to send out a fourth …
Our experience with HWA since CHOICE Warranty took over in April 2022 has been a nightmare. Coverage that we were told we had, items that we were assured in an email were covered were denied. It’s obvious the agents who answer the phone …
Had a home policy for 1.5 years. Made 3 claims and every one was a struggle, culminating in them leaving a message saying I should find my own service technicians, then when I did-after 2 weeks with no hot water, rejecting the company …
Very disappointed at the communication from HWA! our claim was submitted on 11/18 and immediately(same day) it was pushed on us to pay for it if we didnt want to wait for the claim, that was the first red flag especially since we just have …
Disgusting customer service and claims process. An original claim was opened on 4/24/22 for a secondary furnace (which only heats one room of the home, not connected to duct work). It would not light. So I filed a claim and a repairmen came …
This company is a scam!!! 3 times in less than a year my furnace went out. They fixed it the first time the repair lasted for 2 months before going out again…same problem. Now I go to turn it on & the same problem. HWA wants $100 …
The process of getting our claim to purchase a new refrigerator has been kind of frustrating. The initial amount offered for a refrigerator replacement was extremely low. I then had to schedule a phone call with a claim agent which was …
Worst warranty company we have ever dealt with. Have had a claim filed since 8/24/22 and cannot get their local contracted technician (two different ones at this point) to call back or show up. Beginning to think they are a complete scam. …
HWA should be avoided at all costs. Last year they left me without air conditioning for a month in August in Texas. This year they cancelled an appointment with the technician minutes before he was supposed to arrive and then when a technician did arrive they refused to pay the claim.
Every time I have filed a claim, it gets denied, then I have to appeal it. One out of 6 claims they have denied it again, due to one of the many loop holes they’ve created. When I appealed again over the phone, they would sometimes accept …
I am so disappointed in the process of filing a homeowners claim. It’s one thing to suddenly have a home appliance fail, but more inconvenienced when it actually needs to be replaced by the home warranty company. No one should have to go …
Luckily I did not need to file any claims in the year I had the contract. I bought a home and didn’t get to pick the home warranty company. This place is terrible with harassment when trying to get you to renew. They call 2-4 times EVERY …
Be willing to help! When I called it took being passed 3 times to other reps before anyone could attempt to help and when they tried to help it took them about 20 minutes to wait on a supervisor that never came to their aide. To add, it …
STAY AWAY. This place is a scam. Here was our experience:
With a few months left on our warranty, we filed a claim with Home Warranty of …
We purchased a home warranty when we bought our house. We had to place a claim after our bathtub began leaking through the ceiling. We paid $100 for a claim and all they did was tell us that there was no one they could find to provide …
Absolutely terrible service. The plan looks good on paper, but devil is in the details that no one reads. There is currently water leaking from pipes in my wall and draining into my downstairs neighbors bathroom. I called HWA to dispatch a …
Save your money… We have a home warranty with HWA, currently in force. Our stovetop quit working. We reported it to them as it is a covered appliance on our policy. It took 3 weeks for them to find someone to come out to our home to …
In the past, I have had a very good experience with HWA. On the last visit, the technician came out to repair my furnace due to no heat. It was just blowing cold air. I paid the service fee and an additional fee for using my ATM card, which …
I would provide 0 stars if possible. A “top of the line home warranty” was provided when we purchased our home in August. Since then, we’ve had two open claims (dishwasher & hot water heater) that have yet to be resolved. The companies …
I have been with HWA for almost 6 years. This company has changed management/ownership multiple times and has gone right down the toilet with it!!! That silver box (broken fridge) in the middle of my kitchen has been broken for almost 2 …
When we purchased our house a few years ago, we realized that some of our appliances (which are high and) and our HVACs were ~20 years old and would need to be replaced. Since then, we’ve had both of our HVACs replaced, our water heater …
To begin, the customer service here is terrible. They are quick to respond to a claim and assign a technician but then you could be waiting a long time for that technician to come. Our hot water heater died and they sent someone 6 days …
In our metro area (1.2M+) there is only one business who will accept work from HWA. I was constantly encouraged to “find my own technician” and submit for reimbursement. I chose not to do this as the reimbursement process seemed cumbersome …
I’ve been with HWA for I want to say 20 years. I live in Las Vegas and my air conditioning went out on Saturday night. Despite several calls to HWA explaining it was 105 degrees and I have 4 pets, their response was that when the automated …
SCAM SCAM SCAM!!!!
My furnace was making strange noises because one of the blades had broken. The technician they sent told us is due to normal wear and tear. So they denied my …
DO NOT WORK WITH THIS COMPANY!!!!
I filed a claim with HWA 8/15/22 to repair a refrigerator. I was told to wait …
Was a Great Company until this last 12-18 months. HWA is now a complete scam. No contractor within 50 miles of my city will work with them due to not being paid by HWA. They sent a drywall tech out for a sump pump issue after waiting 3 …
Do not use Home Warranty of America. They are unreliable and not at all trustworthy. We had an issue with an air conditioning water leak (our air condition is in the attic) which created a water stain on the ceiling drywall. After …
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Looks like another claim denied by HWA. We had a contact with HWA for 12 years. August 1021, our hot water heater developed a bad leak and we filwd a claim with hwa. We were told there wasnt a technician available in our area at that time. …
My experience with Home Warranty of America, Inc. was not good. In my specific case the company did not understand the importance of customer. The technician (plumber) did not show up to do the service, I called to ask for status and the …
Call center tried their best. Its been 2 days, the only person that responded could not get to us for the next 5 days. Our entire AC unit stopped working!! Our claim has been reassigned and no one has made contact with us. We finally …
HWA clearly uses SUB PAR to completely INEXPERIENCED Providers! Out of the 4 times we’ve called within the past year, we’ve only had ONE Provider who delivered great to excellent service! The rest were horrible! Including the most recent …
If I could give 0 stars I would. Purchased a home and apart of the closing was a home warranty. It began on 10/13 when we closed. The contract was purchased on 9/29. The contract states if you cancel within 30 days of the coverage date …
Horrible company and customer service. Took days to get any confirmation of a technician to come see me for backed up sewer. Then still had to wait a few days. Took the day off work for them to not show up and be told the technician …
The refrigerator died, then came back to life, then died again. I called and filed a claim. First tech came and did nothing. 2nd tech came and said I needed new boards and compressor. Waited a week to get the part. Tech came back after one …
What a waste. I am a Realtor and have encouraged clients and customers to get a warranty. I have paid for many of them as gifts. A client in June ask who I had. At the time I did not have one. I had let mine expire. I ordered one again that …
-500 stars. They, as in line with the all the reviews, cover nothing. We made a claim for our dishwasher not properly cleaning the dishes. Their contracted tech came out and searched and documented every tiny thing wrong with the …
I have utilized Home Warranty of America, Inc, for the past eight years and had absolutely no issues. The Customer Service representatives have been outstanding and most helpful. I strongly recommend Home Warranty for anyone who is looking for a home warranty policy.
By far, the worst warranty company I’ve ever worked with. They were the warranty company chosen at closing so I had no choice. …
All of the contractors they sent out have been top notch, but it took two days to get someone out to fix my electrical outlet & I had no Internet for my biz. Further, the recording for service says they’re open till 7, and after selecting …
When my 1 year warranty expired (which I had absolutely NO intention of renewing) this company called me about 20 times, and sent about 20 messages. I politely let them know I was not interesting in renewing over the phone and was told I …
Your tech arrived within the time frame and quickly evaluated problem. He gave me two choices. One was to pay the service call or to replace the unit at a good price. I decided to replace the unit because it was an old unit that had been there for 22 years. HWA is a good home Insurance.
I had and still having the worst experience with this company. My water heater has been out for over 2 months and HWA has still not found a plumber to come out and look at it. They have resubmitted my claim 3 times and still nothing. …
I was able to complete the claim quickly on my phone and I got a response within a couple hours. Once connected to a service company they told me how to adjust my thermostat to ensure heat until they could get a Tech out to the house to do the repairs. Very smooth and professional.
DO NOT PAY FOR A CONTRACT WITH THIS COMPANY! THIS COMPANY IS A SCAM! I opened a claim, and they assigned a company to come to my home to assess the repair. The company did not show up. They did not answer the phone, and did not return a …
Stressful experience, to say the least. Our washing machine started leaking and shaking uncontrollably, so we couldn’t use it. Notified warranty and they sent a repair person after a few days. Repair person informed me that they’d need to …
Doesn’t believe that a “electrical fire hazard” that powers Entire home stated by electrician should be fixed with URGENCY. Believes i should WAIT for their approval of invoice. If I could give them negative stars, I would. By the way my dishwasher still hasn’t been serviced 2 months later.
Had our water heater replaced by HWA warranty a year and a half ago with no problems with only paying the deductible, water heater stopped working so we called HWA to get someone to come repair. Not only did they mark it as for the wrong …