HomeLoanServ is the servicing department for Idaho Housing and Finance Association that provides loan services to borrowers for state housing finance agencies including Idaho, Washington, New Mexico,…
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
565 W Myrtle St, Boise, ID 83702
(Translated by Google) tooooooodo
(Original)
Tooooooodo
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(Translated by Google) Excellent!!
(Original)
Excelente!!
We had to move due to the pandemic. We ened up needing to request a CARES Act forbearance. They then imposed extra requirements. After 3 months, they told us we no longer qualified for the forbearance. We spent the next 5-6 months …
Very professional and helpful
HomeLoan Serv saved my life! they have the most generous, kind professionals!! I am very thankful for their dedication and commitment to great service!
Answered EACH question completely
I will say that this lender has an awful communication with customers, they will tell you one thing and another later even if they state that the call is recorded for quality purposes, I’m not that great with reading documents and I’ve been …
The agents Laura, Amanda and Chris were awesome and very helpful. I really appreciate them for taking the time to go above and beyond for me
Everything
Great!
I wanted to give a praise of excellence to Humberto R., I have been with home loan for a few years. This was our first home purchase and I have to say, the confusion of understanding your loan is quiet complex. What was said from word of …
Nothing
Jennie W. Helped me in an efficient, and effective manner. Thank you for the personable and fast service. Lifesaver.
Yall have messed up on my account took me 6 weeks calling to talk to jamie who never called me back. I called again and being denied a supervisor. Avoid homeloanserv at all cost. Each person tells you something different. They have admitted they made an error but refuse to fix it…
Very respectful. Always over and above. Makes sure all my questions and concerns are answered.
Everything
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everything
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costumer services
10 out of 10
Everything
Quick action
everything
Listening and communication
Everything.
Answer questions
Nothing absolutely nothing
HomeLoanServ is Awesome!!
Not a fan.
Share specific information
Awesome
Hung up on me twice
N/A
Help with everything I needed
Everything!
Extremely prompt resolution
Tell me that your unwilling to help.
Very courteous
Great customer service
Can’t get a hold of a loan counselor.
Communication ahead of time.
Impossible to get from out of their mortgage insurance fees.
Proper info and time frame.
Answer some concerns I had
Listening!
Courtesy and gave me a piece of mind
Very FAST response and resolution.
This company will attempt to rob you, USE CAUTION.
Answering the call fast.
Took care of my problem. Thank you.
Not much
Definitely I like the service
Customer service
Explain how to set up automatic payments
Explaining the process and how to keep safe
Communication and able to provide important information clearly.
I hate this company… horrible customer Services.
Professional and respectful comunication and personal interest in customer
You are always so helpful and polite.
Everything ❤️😍 …
Everything but you didn’t have what I needed on file
Fast:) they were great!
Very personable but yet professional!
The automation caller
Always above and beyond
Never had any issues with them at all.
A caring company who has helped me in these difficult times!
The customer service representative was very kind.
Kind. Helpful, just over all friendly.
They address all your questions and concerns. Would recommend!
Don’t return calls. When you have a problem with your loan!!
Hired a good agent
Awful company! Stay away if at all possible.
I pay our mortgage through these guys.. but their website being down quite a bit kinda makes it difficult.
Kind, respectful, extremely prompt response to question/issue. ☺☺
Help as much they could for my situation.
I worked with Heidi and she was very helpful.
Horrible at answering 4:38 & still no answer & mail box is full I understand a lot of people are not working but I’m and need to get a hold of u guys asap
For a loan agency, they’re pretty decent straightforwards people to work with.
Terrible transparency and customer service! Do not use them!
Dara was pleasant enough but too long to find answers
your personal are easy to talk to and they make you feel important
Horrible!
Friendly and knowledgeable
It’s hard to get representative on the phone
Kept me updated on addressing my issue
Some of the best experience with customer service. Patience is key
Explained the process of filing a homeowners insurance claim.
Understood my confusion & explained how to view my escrow for future shortages. Great information!
horrible company. should be reported to BBB. double charged me for my hazard insurance.
Offered options for me to not need to consider foreclosure despite all the issues we have had through the pandemic.
Everything these guys do is awesome, great problem solvers and great in execution!
The gentlemen was able to help me log into my account for future online payments.
Respectful, knowledgeable and Efficient
Great communication!
They purchased my loan and I keep getting mail asking me to send them information about insurance and windstorm stuff. I’m not doing their jobs for them. Y’all bought my loan so y’all figure it out!
Cathy is the best. She is helpful, kind, caring, and just over the top
Explaining and re assuring
Not sure why they have such negative reviews, HLS have been phenomenal! Great customer service!!
Kelly is very polite and happy to help is always a delight to work with her.
Very respectful, knowledgeable, helpful and friendly. Despite what’s happening I left the call with a piece of mind.
All in all, the entire call went well. The verification process was great
Company doesn’t seem to know what a quitclaim deed is for. Refused to reissue a check in my name. Told me it was my problem and to work it out with my ex wife who lives out of the country
Very accommodating and knowledgeable! Helped me quick and easy
Listen and knew what I was talking about and she knew where to find the answers.
Perfect in good communication and have good manners in addressing problems when client’s don’t understand, and the list goes on and on.
Thanks to all customer service representatives that helped me fix my situation.
Bad customer service. It has been very confusing to find out the methods of payments that they will accept. I guess I had to give them 1 star, but I wouldn’t even give them that much. 0 stars is more like it.
Horrible! horrible! horrible!!!!!!! (customer service) I praying everyday that this company sell my mortgage to another company, I have been with them a little over a year and it’s going from bad to worst.
Prompt response to questions and concerns. Understanding shown for clients’ problem during COVID-19.
Customer service has always answered my questions and if they did not know they connected me with someone who did.
NEVER USE THESE PEOPLE!!!
I WAS LATE ONE TIME AND THEY REPORTED TO THE CREDIT BUREAU, NOW I CAN’T REFINANCE DUE TO LOWER PAYING JOB. …
What a great company , every time I come and or have any questions the go the extra mile to explain the issue , now going on my second your with and making my payment on time or before the 15, I can say this company is fair.
Great Customer service! I appreciate that he was personable, knowledgeable and quickly resolved my questions.
Very nice! Great personality and knowledgable. Was able to address and resolve issues quickly, showed empathy.
As someone else has said, the system must be messed up because I also received a letter saying I hadn’t paid. Even though I too have bank statements and their own system saying otherwise. I have to go to my bank tomorrow to sort it out.
Bad customer service…that should sum it up. The only person that was kind and helpful was Brandon. If you want someone who will truly help you and cares about you as a customer ask for him.
Very short wait time to talk to a representative. Very kind, very informative. Grateful to have my loan held by such a helpful company!
I have been with HLS for 6 years. Never a problem. Customer service has answered all my questions and has always been helpful.
They’re a mortgage service company. They service others loans.
You were able to assist me and my family with offering peace of mind. I’m currently on short term disability and cannot pay my bills due to Covid impacting both my wife and I. Thank you HomeLoan.
Called in to talk to another representative and the lady that answered the phone needed all this information just to transfer me to someone else I was already talking to previously. Had to ask me multiple times what my address what and what …
I have called twice and spoke to two different people. The customer service is very lacking. Both experiences were very disappointing. I would have never guessed that they are local to Boise ID. Customers do not get to choose to do business with you and your company acts like it.
I’m a single mom and bought my house for reasonable price. At first things were going great but they just raised my house payment over 350 dollars so now it’s over a thousand dollars a month. They rip people off. I’m not sure how they get away with this…
Our home loan was sold to this company. Our payment ended with .09 cents. They rounded up, (Go figure) to the next dollar. This increased my loan payment over .91 cents. For the term of the loan or if I sell or refinance I end up paying an …
HomeLoan Serv is the best mortgage company I know of. I was dreading coming off the forebreance plan after COVID-19 but Jamie E. was fantastic. Her skills are superb and the process was quick and simple. I have needed their assistance prior …
INCOMPETENT!!! I’ve had 3 different houses and the current one I’ve had for 2 years and all of a sudden the past 3 payments they have claimed were late. I have proof that the checks were all mailed in time. But now suddenly they claim …
Humberto was super professional and friendly, he went beyond and above when he assisted me. Solved all my issues, he provided an excellent customer service.
I called about several things such as what is escrow and how it works, I also wanted to make payment. My questions were answered and I was also informed how to process through the website.
Informative, patient and polite. I had a quick question regarding payment on our mortgage loan and received my answer promptly and professionally. Great customer service.
I wish we could remember the name of the lady who helped us, we were paying off our mortgage. She was amazing! Very helpful, very friendly. Outstanding service!
My parents needed to know the balance left on the loan and had NO CLUE how to access it since they just write a check for the same amount each month. However, we called the phone number listed on google, and VICKIE or VICKY (unsure of the …
I talked with someone named Jenny! She was ready to fight from the moment I said hi! And for the rest of call I had explained to her , HLS is the one paying for mortgage insurance Not me! And she was insisting that I am paying for mortgage …
You listened to me even though I may have been testy to begin with . But we got through it well and your organization gained my respect . You are top notch .
I have a loan balance of $98,000 and my home has an assessed value of $174,000 and this company still refuses to drop my PMI even though I have done multiple upgrades and improvements. They still require that the loan be 2 years of age or …
They are great to talk to and professional. I never have a problem with any staff. They are all so pleasant.
They failed to pay my insurance premium from my escrow account and pulled out different hazard insurance for double what I was paying. …
DO NOT USE THE AUTO PAYMENTS SYSTEM. They will pull it out of the wrong account even if you manually enter it in and blame it on you. You’ll be stuck paying their fee and your own bank fee. I’ve never had such terrible customer service in my life. If I could rate 0 stars I definitely would.
Cynthia was help full to me, at first I was not so sure about what is going on, but she explain to me and she went in her system and get me the help I needed, I feel as if she handle the situation as if it was her situation. I have called …
I am no longer with Homeloanserv as they are very backwards. Last year they did not pay my insurance before due, causing a nightmare I am now no longer with them and it has been a further challenge to get the paperwork cleaned up. It has taken over four months and still not finalized. They really don’t know what they are doing.
I am extremely happy with HomeLoanServ.
In the beginning, I was hesitant to believe anyone, due to the actions of others in my past that contributed to my losing our home. …
I’ve been with this company for 28 months and haven’t had any problems. I’ve called a couple of times and had good service over the phone and making my payments has been super easy. My experience has been great.
I signed up for the Forbearance program due to COVID-19 impacting my income. Since then they have been harassing us about our ‘delinquent’ account. They don’t even have the ‘time’ to call me personally. They have a robot call us, a …
This company has some of the worst customer service I have delt with! The representatives have no answers and just transfer you to a voice mail. When leaving a message they do not call back. Once you do finally get someone who will try and …
Our mortgage was sold to this company and we thought they were fine. COVID hit, Idaho went into lockdown, and we called and requested the forbearance (which was not to be reported due to national disaster). Luckily my husband was deemed …
I got threatening letters in the mail about delinquent payments, upon further research I discovered that I had paid all of my mortgage on time each month. …
Tonya was extremely knowledgeable, and friendly. She is a perfect example how to handle a customer. Quickly, solved my issue, and went above and beyond just sorting through the issues.
The lady I talked to explained everything to me so I actually understand what was going on and also helped me to see options for savings in the future. The Jeremy I talked to the first time I called was just average though but the lady I called at end of day was amazing!
What a great group! I appreciate the professionalism of this staff. I also like that I don’t have to wait long when I call them.
The representative answered all of my questions and did not make me feel rushed. She was very patient.
Reported Covid forbearance as missed payment to credit reporting agencies causing multiple credit issues. HomeLoanServ has not been helpful in resolving the matter that is still ongoing as of the time of this review.
INFURIATING!!! I’m so frustrated with this company! They have been financing my home for years and I have been disappointed with them from the very start, anytime I have called needing help, I’ve gotten bad customer service, or none at all! …
I have had my home loan for two years with them. I have had to tell them to pay the hazard insurance when it comes out of my loan. So they failed to pay it on time. I received a cancellation notice for my insurance. I called them and they …
I wouldn’t recommend this company to anyone! Terrible customer service, and when you try to discuss a problem with them and show them its a problem on their end, they act as if there is no way there could be an error on their end. They act …
Home Loan Serv has ALWAYS been so helpful and VERY courteous whenever I had any questions about my mortgage loan. They have even helped me with my home owners insurance which I have had A LOT of problems with. That’s going above and beyond!!!
I was not impressed with this company. Their customer service was less than satisfying and they are not very professional when you talk to them. They don’t seem to care about helping the customer. In the beginning they kept saying that we …
When I was getting my loan they were great but after I need assistance with my loan after 2 years they were absolutely the worst with customer service. When you call each person you talk to might as well be voice automated because they just …
Their online payment system needs to be updated , the entire billing and customer service crew needs to be re trained to be more sensitive to customers needs .
This company did again ! I can’t believe I’m stuck with them for 30 years , took …
Helpful staff answered tax and escrow account. Multiple calls with different questions always a real represtative. Happy with them so far taking over the loan.
If I could give 0 stars I would. This is the most incompetent company I have EVER dealt with. Ever single person in the company needs to he retrained or something. Not one service rep knows what the heck they are doing.
Your agent treated me with respect & kindness. They answered my questions thoroughly & promptly.
Perfection, that is all I can say is PERFECTION. Every customer service support person I have talked to over the years goes above and beyond. I can’t say enough great things about HomeLoanServ.
Your online payment system is the absolute worst lately. Previously I had no issues but within the past month or two the online payment system has been beyond horrible. This needs to be fixed A.S.A.P …
You guys are awesome. I’ve worked with Cherish multiple times including dealing with the covid-19 hit we took a year ago. They have flawlessly and compassionately worked with us. We are now back on track and looking to take advantage of the …
Horrible experience. Home loan serv is horrible I’ve called 6 times trying to get ahold of a supervisor no one has ever called me back. Will never allow them to carry a loan for my house again. There was only one employee that seemed like she knew what she was doing.
I was very pleased with the customer service here! I had my mortgage account for almost 2 years and They akways helped with questions and worked with you if you had a late payment. …
My apologies. Nothing at this point, as for the people I have dealt with. I need to reach upper management! Someone who has the authority to say, “HomeLoanServ” is going to reinstate your loan to it’s original amount before you enrolled …
From the moment my call was answered your staff treated me with respect and courtesy. It is awesome being treated with care and dignity. I’ve had offers to refinance my loan and will not do it simply because of the professionalism with which I am treated every time I place a call to your company. Thank you.
I’m so blessed with them , we have being having a lot of financial problem since the covid -19 appears. Home Loan Serv have help us every time especially with having such a good employees to help and understand and being their to us to …
Nothing they will rip you off when your owed money back and make an excuse for why your not getting it when they gave you a letter saying your owed. Horrible company !
Not only did they screw up by sending us money back for an over payment of escrow or some bs. When they were called and asked about it they assured us this was not a mistake. Now 7 months later they are upping the house payment by $400 …
Terrible, horrible company. They are the worst at getting ahold of, I spoke with around 5 people before I got any useful answers on why they were not paying our home owners insurance. It turns out they didn’t have our insurance companies …
I felt that the representative was very nice. She understood our concerns and made them feel valid. She was knowledgeable about the areas of the loan. For a business that you pretty much only call when there is a problem and you are angry the call was very pleasant
Overall, in a regular situation, this company is 5 star. The payment system/website needs work, but for the most part ok. During covid I was on the forbearance plan and ended up in a nasty divorce. Every time I called I got different …
They lie to you. They tell you one thing and when you call back it’s completely different. They also don’t tell you how thier “help” will screw your credit save as if you were just late.
I’m from Texas and HomeLoanServ holds my mortgage loan and I absolutely love them! They’ve been really helpful during hard time due to Covid! So glad to be doing business with them! Real professional and friendly staff!
This is the worst customer service I have ever received. I was helping my mom, who was wanting to get a payoff to pay off her mortgage loan. I was helping her translate. I got on the phone. I am a direct person and like to get straight to …
Worst company to get a hold of a real person to talk to in a timely manner. I send my mortgage payment through the mail each month with plenty of time to reach their PO box and literally EVERY month I have to call in for them to apply the payment to my account. I hate working with this company.
We requested a 10 day loan payoff disclosure for refinancing 11 days ago. My wife called 48 hours after being told to expect an email in 24-48 hours. She was told to that the email was sent, and that the rep would request another email. I …
I want to thank you for falsely reporting us late and completely ruining our credit for no reason. And it has been over a month and it appears it was never fixed like you said you would do immediately. How awful to do to a customer and now …
I called and kept asking questions why I was being charged so many late fees. In total it was about $800 in late fees within 2 months. When they are supposed to charge 35.09 once a month whenever I am late. Not supposed to charge 35.09 10 …
They pull your mortgage twice in one month, overdrawing your account, and then blame you for it. Stating that there’s no way they can reverse a payment once its been processed. Their customer support team is terse and unhelpful and given the choice I will never have a loan through them again.
I couldn’t be any happier with my mortgage company. They are respectful and always finding ways to help me or answer my questions.
My mortgage was given to homeloanserv shortly after we bought our house. I have never had any issues with them. We got a bit behind and they were so helpful getting us caught up, never judgmental or pushy. They just seemed genuinely happy …
Customer service was very professional & helpful assisting me with my questions.
Nothing she was rude and horrible and completely uncaring about my concerns. She dismissed my concerns as not important enough for her. They told me they would help me then they turned around and said they wouldn’t. I don’t appreciate a company lying to me.
I was having a rough morning, had to go into home loan in afternoon to get my escrow account squared away and update some things. Kelly jo behind the desk was willing and able to help me out. Not only did she help me but she was so very …
Keep up the great work. They are wonderful to work with. Have a great Thanksgiving.
So… I Called to update my account information because the automated system hasn’t updated the information. Waited to talk to a person, While talking to the rep she stated that she couldn’t update that information for me, I could send a …
I’ve been using this mortgage company for 7 years now. I have missed one payment. Now they are saying I have missed three. I have proof that I paid 2 of those three.
I wouldn’t let these people manage a hotdog stand. They’ve made it exceedingly difficult for a hazard claim my ex-husband & I are doing for our severely damaged home. The insurance company sent a large check which then had to be sent to …
Everyone I talk to seems to have access to a different account. I have been enrolled in auto-pay since day one and some how I got behind a payment? I have been playing catch up ever since. They are awful!
Customer service is great. I can be a real jerk when dealing with any customer service from any company. Homeloan Serv’s customer service is patient, respectful and correct.
I send my payments to them through computer only to find out some go through n others are cancelled. I’m not very happy with anyone of them I talk to on the phone.
The woman who helped me was very knowledgeable and answered all my questions, I was very pleased with the customer support I received.
Not very helpful when things go wrong in your life and you need help with just one payment being deferred. Very condescending staff and they don’t care. All I had was a question for my options and was treated poorly.
They respond through chat and phone really quickly and don’t spend a lot of time on hold. They were able to resolve a issue with my payment very quickly.
Haven’t had insurance on my home has part of my mortgage/escrow because they forgot to pay a portion. I have been without insurance for 4 months now and they send me a letter saying my insurance is being canceled and due to that they are …
They literally are rip off, first time home buyer got furloughed, got assistance from Texas housing funding for 40,000 to pay back 1 year of forbearance, modified my loan with 33,000 extra to lower payments, basically I’m paying back that …
Current Borrower: The process and customer service with HomeLoanServ is unpleasant with some of the representatives. There is miscommunication and no is willing to give you a call back for escalated matters. The company allows for only one late fee waiver for the entire durance of the loan, even if the issues is their fault.
Website does not allow bi weekly payments. I got sick and fell a little behind. They sent this crazy lady to my house that was going through my mail and looking in my windows. She left no identification, I uploaded the video to facebook and realized what happened. It was terrifying.
We have always had pleasant reps help us. Never leave us feeling inferior. Always professional and cordial.
This place reported to the credit agencies that I was late on my payments for 3 months, which I was not. Then after calling them multiple times about it, they stated they coded my account incorrectly. Then I asked them for a letter that …
HORRIBLE customer service!! Every time we call to speak to someone regarding an issue, it’s like playing roulette on if the person is a jerk or not. They act like you owe them something personally and their demeanor is so unpleasant and …
I’ve had them since I bought my house almost 5 years ago and biggest regret was not refinancing with a different company when interest rates were down. I’ve dealt with 1 person who was actually helpful and did their job. Otherwise everyone …
Zero consideration for the people at the other end of these loans. Trying to be proactive during this time of inflation. Called ahead of time to ask if there was a payment arrangement we could make to avoid getting behind. They said yes, …
I took part in the covid forbearance policy, and i stopped it clear back in 2020 so tell me why I’m still dealing with the fallout of this almost 2 years later? Not only that we were told by one rep that our loan was covered one month due …
The representative was able to resolve the issue quickly and pleasant to talk to, if you can track who helped me, she deserves a raise! I wish every interaction where customer service was necessary was handled by someone like her.
I do agree with the young lady about this company. They tell you one thing and when you talk to someone else it’s totally different. My checking account was hacked and 2 of my payment was reversed. I was put on a payment plan for six months …
The customer support I’ve received when I’ve called HomeLoanServ is outstanding! It is so refreshing and wonderful to speak with kind, knowledgeable, helpful, courteous people who treat customers like humans and are so easy to work with! Thank you! I can’t say enough how grateful and impressed I am!