MOST OF THE TIME IT DOESN’T WORK. FOR THE LAST YEAR NOT EVEN CLOSE TO ADVERTISED SPEED. THEY’VE REPLACED ALL OF MY EQUIPMENT. MULTIPLE SERVICE CALLS. THEY’VE TOLD ME OVER AND OVER HE IS HAVING PROBLEMS WITH THE PLATFORM AND STILL WORKING ON …
With no other option for internet service i am thankful that they can provide service to my home. With the latest upgrade that they just completed, service has been top notch!
We live in the country and with the lack of options hometown has always been reliable and I’ve always had great customer service if I have a problem !!
10++ YEARS AS LONG TIME CUSTOMER. Internet isn’t the best but does alright I guess when it isn’t down. However, the customer support is THE WORST. Extremely disappointed👎🏻 …
Terrible place to deal with. Customer service isn’t available in the evening so good luck if you have a problem. The front office workers seem to think you’re there to serve them. Slow speeds and expensive compared to what’s available.
Internet hardly works . Been in and out cable for two months . Call and they say will check on it but no one ever gets back with you . I would use it !!
Garbage internet. Worst internet service and customer service that i have ever seen. Constantly losing internet connection. Tech support wants nothing to do with it. If you use them as your provider, you might as well bend over and prepare to take it dry.!!!
Freezing picture for months. Our bill kept increasing . I ask about my email address and 2 days later my service was turned off. I did not put the order in for it….who wants to deal with this ? We are going with spectrum, bye hometown, very unprofessional
If your going to just E-Mail its a great service, any other type of internet use forget it. Customer service is TERRIBLE! The only consistent thing is the monthly bill.
Worst service! ! Always use the excuse that they are updating equipment when in reality there are way too many people for the line. Paying for 5 mbps service (highest they offer) and consistently getting 1-2 max, especially after 6pm. No other Internet providers out our way and they KNOW it.
Have had our internet go out twice in the past week and of course after their closing hours so we’re out of luck. Not very reliable especially when someone in the household works from home and depends on having internet. Looking into switching asap.
Service is very, very poor; internet is extremely slow and I can see the “tower” from my house. The responses from customer service imply you are stupid… It is very unfortunate that this is my only option for internet where I live. I also had to provide a one rating to post as it would not accept zero stars.
For Several Weeks our Cable has been horrible!
We call and email…..they dont reply back …NOTHIN!
Cant even watch a show without it cutting in and out . Maybe hear half of the …
We have not had service here from Sept 4.We told they had total blackout on all their towers.Call back several time to ask why we don’t internet.No help
I have changed my 1 star to a 4 star. We have been having trouble with our internet for a week. I’d call and they said that everything looked fine , and they would send someone over the weekend. Well, Hometown came out on Monday and fixed …
I have had nothing but top notch service – We can stream multiple movies at a time with no slow downs. Service years ago, I had an issue with a remote and the general manager handled it personally for me.
[EDIT: Since I wrote this review, my internet has been down on several occassions. I am currently without, having to use my phone data to write this update. I am looking for other internet options in the area. This is ridiculous. I even …
Worst company I have ever done business with. Internet was constantly down and significantly slower than what we were paying for. Techs told me that the equipment is out of date and they tried to update it months ago and weren’t able to and …
Been a customer for many years only due to the fact it is our only internet option. Lots of system problems, never receive the speed I pay for, unfriendly tech support and overall a very poorly run company. I can’t believe that they still …
Many different days through the month, one or more channels have no signal so we cant watch them and we are supposed to have high speed internet and half the time its si slow we have to wait and wait before being able to use it. The …
Customer service is awful and the most unprofessional company iv ever worked with. I would settle for bad internet if the customer service was worth it. Don’t dare call in after hours they will not call you back. Calling the main office is …
Good picture when it is on, but don’t hold your breath .I would give Hometown cable 1/5 on the chart. If I had to pay for each phone call, I would have to get a loan to pay my phone bill. If you want to watch a movie,you might have to watch the end on a different day. I can’t say any thing good about them.
Here we go again. It’s been several weeks now of LOW speed. I pay for 5 and barely get three. Called in, reported it. Was told a ticket was started and someone would call. 4 days later, still have problems, NO call. Called back. …
After a month we still can’t get them to come and fix our internet. Unfortunately in our area we have little other options when it comes to providers. If we had another choice I’d use anyone other than this company.
Poor customer service, internet is intermittent, called multiple times to ask for repair and they are fixing a tower that they don’t know what is wrong with. Issues have been for 3 months.I was asked to be patient while not being offered …
You know what would make this company better? If it just shut down. Is it customer service or customer disservice? Never helpful. All they care about is the money. I pay $55 a month for the “high speed” which is supposed to be 5Mb/s. You …
This companies service is aweful. For three and a half months I have been signed up for their fastest service. The signal I got was .2 of an MB ( that is so slow that it takes hours to send an email). I was very patient I would call and …
We have the 50mb/s plan and while it’s my dad that pays for it, it is not 50mb/s. I play Xbox one and it shows how many mb/s you get and we get anywhere between 5-15 mb/s but usually it’s just 10. I can’t even play an online game on my Xbox …
We have Hometown’s fiber service. The internet is stable and fast. Cable TV is good. Phone services are extremely reliable. This service is much better than the Spectrum/Time Warner services, which I had for 20 years. Also, they don’t …
If I could give zero stars…This is the most horrible service experience I have ever had. We have the unfortunate luck to not have any other wireless option where we live. And we are seriously considering paying the $5000 Spectrum said it …
I’m in from out of town and am visiting my mother. We haven’t been able to consistently connect to the internet during the duration of this visit, which is tough when you’re trying to get some work done and stream media for kids. My …
Update: Still bad. The “high speed” plan is a rip-off. Speeds are lousy after 8 pm. No customer support after 5 pm. They no longer respond to emails. I’m not sure how they continue to operate this way, other than the fact that they are the …
-5 stars. This company is simply a joke from top to bottom. Ive been bold faced lied to multiple times about what is currently going on with their service. Guy said I would get a refund for my month without service and I have yet to see it. They flat out
There is money in an account somewhere Hometown Cable owes me. I have called since April to have this resolved. It’s time to wipe my hands clean of this company and cut my losses. They should be held accountable by someone, but I was the person who willingly supported a 1.6 star company without doing my research. Lesson learned.
HTC only let’s you keep and use your email address when you keep your service. AND Only the person who’s name is on the account keeps their email address. If you divorce…. they will not let you keep your email address because the …
Horrible Service!
Our WiFi has been down for well over 2 months now!! Can’t even get someone on the phone to complain to. I have filed a complaint with the BBB and the company …
Never have I had such bad service. Had to call a total of 8 times in 3 weeks, every answer I got was, we’ll have someone call you back. No one would ever call back. The on call guy would never call back. In the end as I called to cancel my …
Total joke billed me multiple times after they lost a tower contact and I could no longer get service. Now trying to get the money they owe me back and they say it’s a corporate issue. There is no corporate, the last today told me I’ll get …
Told service would be down for upgrade. Sure enough it went down for 5 days called asking when would it be back up, told they had a problem with the towers and never did the upgrade. Service would be down another week. …
I support various home and business clients of mine who rely on Hometown for wireless Internet. The last 6-12 months has been increasingly terrible service. My parents’ home hasn’t had usable service for nearly a month. Emails I send to …
Well, I’ve been with this company for about 3 years. Wasn’t totally terrible they use to at least answer the phone when I’ve called, and handled outages in a timely fashion. Been out of internet for over a week now, called and emailed …
I wish I could give negative stars for this company. If you have other internet options, please go there. I have not had “internet” that is usable since August. I keep calling, they promise to send climbers out to reset my receiver. No one …
This company has been our internet service provider since 2013 and they don’t deserve 1 star. Unfortunately, for the last several years the service has crumbled. When the service first became a problem we had to call weekly then often daily …
People who work here will lie directly to you. We haven’t had internet for a few weeks now. So we call about not having it. They act like nothing is wrong. Maybe instead of saying you will send someone out to take a look at our system, …
Such a bad internet provider . We’ve given so many chances and hung on hoping it would improve but we haven’t had internet consistently for 2 months now so It’s time to give up . I’ve been a customer since 2017 and I have never had a good …
Terrible
The Internet is ALWAYS going out!
Average service and hours
Worst internet service ever
Probably the worst internet provider around.
Ridiculously slow, if it works at all.
Internet so bad I cannot even get on their website to get to e-mail
They get worse everyday
Internet so bad their own website is down right now! Lol
. No cable for hours. And u wanna pull network channels. Good luck.
It is the cheapest cable service provider in Coldwater. At times the service is questionable.
Well it’s 8:00 at night…time for the internet to get bogged down and slow to crawl. What a joke.
I’ve had it about 6 weeks, it’s been going out a lot, I’ll go back to Century Link!
most trash internet provider ever never use them
Cannot even stream SD quality video. Find another internet provider. The only consistent item is the bill.
Service is always down. Customer service has always been nice but our issues are never resolved.
Trash trash trash, worst internet ever, been with them for years as satellite is the only other option. Dial up speeds and constantly down.
Doesn’t work 90% of the time, nonexistent customer service, and maintenance takes dramatically longer than it should. Waste of time and money.
MOST OF THE TIME IT DOESN’T WORK. FOR THE LAST YEAR NOT EVEN CLOSE TO ADVERTISED SPEED. THEY’VE REPLACED ALL OF MY EQUIPMENT. MULTIPLE SERVICE CALLS. THEY’VE TOLD ME OVER AND OVER HE IS HAVING PROBLEMS WITH THE PLATFORM AND STILL WORKING ON …
Terrible, don’t get what I pay for. It is down constantly, don’t know how they stay in business. But it’s the only thing I can get in the country.
Just poor overall service period. If this wasn’t my only option I would pick up with another service
I don’t do business with them personally, but a friend does. Says it’s a good place to do business. Lots of fiber optic service lines.
With no other option for internet service i am thankful that they can provide service to my home. With the latest upgrade that they just completed, service has been top notch!
We live in the country and with the lack of options hometown has always been reliable and I’ve always had great customer service if I have a problem !!
10++ YEARS AS LONG TIME CUSTOMER. Internet isn’t the best but does alright I guess when it isn’t down. However, the customer support is THE WORST. Extremely disappointed👎🏻 …
Haven’t had internet in over 3 weeks.
Edit. It’s been out again for a week so far. Do not use these people.
Terrible place to deal with. Customer service isn’t available in the evening so good luck if you have a problem. The front office workers seem to think you’re there to serve them. Slow speeds and expensive compared to what’s available.
This used to be a good internet service.. not anymore..they rate a 000 ..service is down more then up..don’t return calls..
My internet has been down on 12/31/18 at 11am it is still down on 01/01/19 at 5:57pm. This company SUCKS. I will be looking for another provider.
I pay for what I don’t get you sobs get it right
Internet hardly works . Been in and out cable for two months . Call and they say will check on it but no one ever gets back with you . I would use it !!
Garbage internet. Worst internet service and customer service that i have ever seen. Constantly losing internet connection. Tech support wants nothing to do with it. If you use them as your provider, you might as well bend over and prepare to take it dry.!!!
Unreliable service. Always have outage issues.
Seems like it’s constantly down or not wanting to stay connected
Been a loyal customer for just over 2 years and I love the staff but not the service
Freezing picture for months. Our bill kept increasing . I ask about my email address and 2 days later my service was turned off. I did not put the order in for it….who wants to deal with this ? We are going with spectrum, bye hometown, very unprofessional
If your going to just E-Mail its a great service, any other type of internet use forget it. Customer service is TERRIBLE! The only consistent thing is the monthly bill.
Worst service! ! Always use the excuse that they are updating equipment when in reality there are way too many people for the line. Paying for 5 mbps service (highest they offer) and consistently getting 1-2 max, especially after 6pm. No other Internet providers out our way and they KNOW it.
Have had our internet go out twice in the past week and of course after their closing hours so we’re out of luck. Not very reliable especially when someone in the household works from home and depends on having internet. Looking into switching asap.
Service is very, very poor; internet is extremely slow and I can see the “tower” from my house. The responses from customer service imply you are stupid… It is very unfortunate that this is my only option for internet where I live. I also had to provide a one rating to post as it would not accept zero stars.
For Several Weeks our Cable has been horrible!
We call and email…..they dont reply back …NOTHIN!
Cant even watch a show without it cutting in and out . Maybe hear half of the …
We have not had service here from Sept 4.We told they had total blackout on all their towers.Call back several time to ask why we don’t internet.No help
I have changed my 1 star to a 4 star. We have been having trouble with our internet for a week. I’d call and they said that everything looked fine , and they would send someone over the weekend. Well, Hometown came out on Monday and fixed …
I have had nothing but top notch service – We can stream multiple movies at a time with no slow downs. Service years ago, I had an issue with a remote and the general manager handled it personally for me.
[EDIT: Since I wrote this review, my internet has been down on several occassions. I am currently without, having to use my phone data to write this update. I am looking for other internet options in the area. This is ridiculous. I even …
Worst company I have ever done business with. Internet was constantly down and significantly slower than what we were paying for. Techs told me that the equipment is out of date and they tried to update it months ago and weren’t able to and …
Been a customer for many years only due to the fact it is our only internet option. Lots of system problems, never receive the speed I pay for, unfriendly tech support and overall a very poorly run company. I can’t believe that they still …
Many different days through the month, one or more channels have no signal so we cant watch them and we are supposed to have high speed internet and half the time its si slow we have to wait and wait before being able to use it. The …
Customer service is awful and the most unprofessional company iv ever worked with. I would settle for bad internet if the customer service was worth it. Don’t dare call in after hours they will not call you back. Calling the main office is …
Good picture when it is on, but don’t hold your breath .I would give Hometown cable 1/5 on the chart. If I had to pay for each phone call, I would have to get a loan to pay my phone bill. If you want to watch a movie,you might have to watch the end on a different day. I can’t say any thing good about them.
Here we go again. It’s been several weeks now of LOW speed. I pay for 5 and barely get three. Called in, reported it. Was told a ticket was started and someone would call. 4 days later, still have problems, NO call. Called back. …
After a month we still can’t get them to come and fix our internet. Unfortunately in our area we have little other options when it comes to providers. If we had another choice I’d use anyone other than this company.
Poor customer service, internet is intermittent, called multiple times to ask for repair and they are fixing a tower that they don’t know what is wrong with. Issues have been for 3 months.I was asked to be patient while not being offered …
You know what would make this company better? If it just shut down. Is it customer service or customer disservice? Never helpful. All they care about is the money. I pay $55 a month for the “high speed” which is supposed to be 5Mb/s. You …
When it is up it works. It is down way more than acceptable. Every week we loose connection. I called and no one calls back.
This companies service is aweful. For three and a half months I have been signed up for their fastest service. The signal I got was .2 of an MB ( that is so slow that it takes hours to send an email). I was very patient I would call and …
We have the 50mb/s plan and while it’s my dad that pays for it, it is not 50mb/s. I play Xbox one and it shows how many mb/s you get and we get anywhere between 5-15 mb/s but usually it’s just 10. I can’t even play an online game on my Xbox …
We have Hometown’s fiber service. The internet is stable and fast. Cable TV is good. Phone services are extremely reliable. This service is much better than the Spectrum/Time Warner services, which I had for 20 years. Also, they don’t …
If I could give zero stars…This is the most horrible service experience I have ever had. We have the unfortunate luck to not have any other wireless option where we live. And we are seriously considering paying the $5000 Spectrum said it …
I’m in from out of town and am visiting my mother. We haven’t been able to consistently connect to the internet during the duration of this visit, which is tough when you’re trying to get some work done and stream media for kids. My …
Update: Still bad. The “high speed” plan is a rip-off. Speeds are lousy after 8 pm. No customer support after 5 pm. They no longer respond to emails. I’m not sure how they continue to operate this way, other than the fact that they are the …
-5 stars. This company is simply a joke from top to bottom. Ive been bold faced lied to multiple times about what is currently going on with their service. Guy said I would get a refund for my month without service and I have yet to see it. They flat out
There is money in an account somewhere Hometown Cable owes me. I have called since April to have this resolved. It’s time to wipe my hands clean of this company and cut my losses. They should be held accountable by someone, but I was the person who willingly supported a 1.6 star company without doing my research. Lesson learned.
HTC only let’s you keep and use your email address when you keep your service. AND Only the person who’s name is on the account keeps their email address. If you divorce…. they will not let you keep your email address because the …
Horrible Service!
Our WiFi has been down for well over 2 months now!! Can’t even get someone on the phone to complain to. I have filed a complaint with the BBB and the company …
Never have I had such bad service. Had to call a total of 8 times in 3 weeks, every answer I got was, we’ll have someone call you back. No one would ever call back. The on call guy would never call back. In the end as I called to cancel my …
Total joke billed me multiple times after they lost a tower contact and I could no longer get service. Now trying to get the money they owe me back and they say it’s a corporate issue. There is no corporate, the last today told me I’ll get …
Told service would be down for upgrade. Sure enough it went down for 5 days called asking when would it be back up, told they had a problem with the towers and never did the upgrade. Service would be down another week. …
I support various home and business clients of mine who rely on Hometown for wireless Internet. The last 6-12 months has been increasingly terrible service. My parents’ home hasn’t had usable service for nearly a month. Emails I send to …
Well, I’ve been with this company for about 3 years. Wasn’t totally terrible they use to at least answer the phone when I’ve called, and handled outages in a timely fashion. Been out of internet for over a week now, called and emailed …
I wish I could give negative stars for this company. If you have other internet options, please go there. I have not had “internet” that is usable since August. I keep calling, they promise to send climbers out to reset my receiver. No one …
These guys amazing guy fixed my internet on new years eve during a party that’s customer service at its finest thanks.
This company has been our internet service provider since 2013 and they don’t deserve 1 star. Unfortunately, for the last several years the service has crumbled. When the service first became a problem we had to call weekly then often daily …
People who work here will lie directly to you. We haven’t had internet for a few weeks now. So we call about not having it. They act like nothing is wrong. Maybe instead of saying you will send someone out to take a look at our system, …
Such a bad internet provider . We’ve given so many chances and hung on hoping it would improve but we haven’t had internet consistently for 2 months now so It’s time to give up . I’ve been a customer since 2017 and I have never had a good …