Founded in 2005 and located in Louisville, Kentucky, Hometown Hauling, Inc is a medium sized municipal waste collection, recycling and disposal company.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
501 Downes Ter, Louisville, KY 40214
Very bad service
Everybody there sucks buttermilk and they have free sodas
Do not use them they are not a good choice, they stole our personal trash can lied about it.
Worst trash company in the business. Wont take nothing extra and they leave your trash laying around the yard
I tell all of my friends to use Hometown Hauling!
Horrible customer service. Oddly defensive when filing a complaint.
WORST GARBAGE COMPANY EVER! The owner we spoke to doesn’t care about the customers or any customer service at all.
They have been getting my garbage for a long time with no issues.
Customer service is a joke. They will lie. Make sure you get a name, when dealing with this company. #SAD
If you stay on the phone for longer than 40mins maybe you will get someone to help you
Uesless.
terrible company…pay your bill late and they take your can, even though they know you paid them…waste management is awesome and they’re a little less expensive
Good
I’ve been with hometown several years and have never had a problem
I have had nothing but fabulous service from this company
Good service at an affordable rate. The customer service are very helpful and they’re willing to work with you to suit your needs.
This is a good company. Prices are reasonable. Customer service is good. I recommend Hometown Hauling.
Picked up my trash when my 7 year old accidentally put the can out (being helpful) lol….my service hadn’t even started yet😚 …
we had put our trash out about 8:00 and the driver had not touch our side of the street and we called in and the lady was rude and did not want to state her name and refused to hear my complaint
I was touched by your act of kindness I’m sure it will come back to you 10 fold. Keep up the great job and God bless.
This is the worse place I’ve ever dealt with. I don’t recommend to anyone. A lot of hidden fees, mismanaged, & unfriendly employees. Not to mention all the hydraulic oil left on the streets.
I’ve had Hometown for 6 years and I’ve never had an issue with their customer services or services at all for that matter.
This is the worst trash service ever took trash out total of 3 cans and they leave 2 bags of trash now scattered all over my front yard they tried telling me my cans wernt in a good spot I put them in the same spot I always do never a problem before hometown hauling is a joke wouldn’t recommend them to nobody
DONT USE HOMETOWN HAULING! Customer service is horrible. They don’t care and it’s better to go to waste management.
I’ve been with htown for 2 1/2 years and have nothing but great service. Definitely recommend.
Very pleasant and polite to speak on the phone and have never had a single issue with this company. Definitely recommend.
Great customer service. Prompt pick up. Offers bulk pick up once a month for customers. Very pleased with them.
Cute trash cans, great customer service & good service overall. Great prices
this company calls you for everything if you fill a lot the tanks complain and they say put the bags on the ground, but the driver says that if they put them on the ground he does not pick them up, the truth is that they have me tired with all their drama I only pick up garbage that I pay them.
They always come at the same time, very professional
I like when they always put trash can in the same place they picked it up and close the lid. They do a very good job.
They have always treated me well. I like that they inform me about delays due to holidays. They do large item pickups the same week o call on it. They haven’t ever not picked something up that I called them about.
I have been with them for about 5-6 years. I have had zero problems with them. Their rates have increased one time by $3 and they always take whatever I put out.
Terrible, I can’t warn you away strongly enough. The worst and least user friendly trash service in Louisville. Use anyone else and you’ll be better off.
Been with them many years but their customer service is absolutely horrible. You’ll get phone calls and letters complaining that you put out too much trash or a large item for them to pick up.
Although their prices are better than most, their office customer service is horrible. Honestly, if it wasn’t for the price and the sweet, polite road crew (Mr. Tony) I would be gone and given it a negative zero in the review. #dobetter
This place is a joke! I’ve had trash that’s been sitting out on the curb for TWO WEEKS! Also, the driver of the dump truck hit and knocked over my mail box. Apparently if you don’t report it in the same day, there is nothing they can do! Customer service sucks!
Watch your cans!! Any extra can they gave you years ago in the past they will pick up and charge you restocking fee 75.00!!
I’ve been very happy with the service, their price is the cheapest I have found, and they have been very reliable. No extra charges for big items unlike other companies, just call when you are putting it out, and they haul it off.
Great place company. When we had vandals attack our mailbox and trash, they picked up all of the trash (from the ditch) and collected it. They replaced the can that had lots of dents as well.
They are clean but they have destroyed 2 of my garbage cans and will not refund the money nor give me another toater less I pay. Says not their responsibility. Then don’t use the claw on them if they are not their property….
They are great. Working on a Saturday after ice and snow prevented regular pickup. Reasonable in cost and great customer service.
I switched to Hometown Hauling 5 years ago. They have always taken care of us. They are cheap and whenever I have a big item to pick up they can get it done within a week. Highly Recommend!
Expect to speak with someone rude! Cancelled bad service. They failed to pickup can and didn’t come back to get it.
Update: …
Have been with Hometown for quite a long time. Never had a problem with customer service, i typically only have ever called for a large pickup. Thank you for everything you all do!
They charged me 100.00 for a garbage can that they came and removed 4 weeks prior. When I called in and reported it they removed it with no problem. We will if I have any further problems with the charges.
Terrible isn’t even the word…. Multiple occasions changed their pick up times without warning, call and and get rude customer service. Was told the warning was on the website and spent 20 minutes looking for schedule change notification …
Cut my overhead internet line crossing the street again… no one picking up the phone in the offices… left trash in the street. The one two punch of bad customer service. Guess we aren’t working from home today. I’m not nearly as calm as this might read and this is before work issues.
Hometown Hauling’s rates are reasonable. The service is reliable. Everyone I’ve spoken with at their office has been friendly and helpful. I wish I’d begun using them sooner.
Worst company out there here in Louisville. Horrible customer support. They don’t show up when there are supposed to and I couldn’t even get my garbage cans I paid them for delivered. They wanted me to come pick them up. What a joke.
A ridiculous incedent. Young man saw my granddaughter put 2 bags of trash in my can. I was reprimanded for that even though they had no extra driving and no extra effort exerted to empty my can. I guess now I will guard my can and make sure not even one piece of trash goes into my can.
My wife and i have been in our home since 2015 and have had zero issues with this garbage company. I use a large can and sometimes i will sit out a regular can with it. Can’t really comment on bulk items because i haven’t set any out yet.
Great service. Lady name Bernice(I hope i spelled it right) even called me this morning to inform me that, table and chairs are picked up but some item(Toilet) did not get picked up due to size and other issue. I am very happy with service and phone call like that. thank you again. I recommend this company to eveyone.
Poor customer service the best thing that can happen to this company is another one buy it and fire every on staff. For 2 months straight they would throw the 95 gallon roller cans on their side after emptying them through my neighborhood …
Unprofessional.
They missed regular day pickups several times. When I complained the last time, …
I pay 51.00 every three months. If I need a large item picked up I call them and they pick it up next garbage pickup no problem. They are the best and never try to change prices on you.
I have been a paid customer since 2014. I got up today and my can was gone. I called and spoke with DAWN who stated she was a OWNER and had horrible customer service I asked why they took the can she said I had a past due bill I explained I …
Great customer service! Had to switch to them ASAP back in October due to another company missing me every week. They were there next day with a can, and even picked up the trash the other company missed. Just recently I needed an extra can for moving, the can was there next day. Awesome customer service!
God Bless your company for the compassion care of your customers in time of need. I am so proud to be using your company.
Taking care of a old woman’s needs in this crisis will surely let us all …
I have never had any issues. My garbage always fits in the can and they always take it. I call when I have a large item and they pick it up free. What more can you ask for? Much cheaper than waste management.
If it ain’t in a can – they ain’t picking it up.
My can was full up with our normal garbage. I bought a new grill, so I had a giant cardboard box filled with all the styrofoam and cardboard that accompanies a …
This is the most awful company on the planet! They refuse to pick up my garbage, I had a few extra bags beside my can they were supposed to pick up. Their employee cursed at us because there were extra bags instead of picking them up. I …
Great service, they actually pick up my trash and recycling on the scheduled days. That sounds like it should be a given, but compared to my last waste pickup srevice, this is a huge improvement. When there is nothing out they call …
The only reason they get 2 stars is because they have the best price. The ladies that answer the phone and call out have the worst customer service skills I’ve ever seen. Got a phone call saying I had a bag of yard waste in my regular can. …
Hometown Hauling is an unorganized business. Called 48hrs in advance to pick up a bulk item, explained to them that it was very heavy and the female rep asked about how many people were needed to lift it and we told her 2-3. The Garbage man …
Horrible customer service. I had my can removed, called in and spoke to customer service to ask how much to reinstate it they told me 7.50 I added extra to bill and paid it then my next statement comes and its 86 dollars. I call in to ask …
Several times now I have paid my bill the day before service is supposed to be delivered, and I am left with full garbage cans sitting in front of my house for another week. They show the payment in their system enough to tell their …
Put my trash out Tuesday night like always, went to work and just got home. They didn’t take it! No communication, nothing. Once fixed I’ll change my review. Posting here to make sure it gets taken care of and they don’t say I didn’t put it out.
Horrible service! Driver would call into office every trash day and complain about our amount of trash (which was never a lot). No one ever told us there was a limit of trash. Driver would pick up trash from cans and leave any extra trash …
My friends dad had Hometown Hauling. Below is her experience: called them about week and half ago and told them about dad passing away and when was bill to be paid cause we still needed their service until we got house all cleaned out and …
I called Hometown to alert them about the trash that is always being left in the streets, and the trash cans being left too far into the street. I spoke with Dawn, a Manager and owner. …
Had a sales representative approach me asking about my current trash service, which I’m more than happy with. I explained to her that I just ordered a second can from them and that I was possibly interested in switching eventually, just not …
HORRIBLE!!! Would only give them a half star but there was no option. Had a major issue with one of their drivers which amounted to me loosing something worth 1,500 and the owner pretty much didn’t care. Watch what you have in your yards, …
They get two stars for being cheaper than Waste Management. My experience with Hometown Hauling has been that of frustration. We have recycling and trash pickup services. The recycling is picked up regularly, but the trash is not. Every …
Hometown Hauling is pretty great. When we first bought our house, we kind of forgot we’d need trash collection (came from an apartment) and called a nation-wide competitor to start out with. After a few months, we looked into HH and found …
Driver saw me coming to the curb with a last second bag for the garbage can. Even though he had already emptied my can at the curb, he waited for me and then wished me a “have good day” as he drove off.
Very courteous.
The only reason they get 1 star is because of the price. They keep missing my garbage pickup and blame me for their mistakes. My garbage is put out faithfully the night before and I have paid them on time for the last six years. The …
I have been with Hometown Hauling for 3 months. The staff are patient, knowledgeable, and helpful on the phone. One morning, my can was on its side, trash spilled out on my lawn. The neighbors’ cans were empty. How does this become a 5 star …
I switched my garbage collection to Hometown Hauling when they first came to Louisville. I have had good service up until the last year but since then service has deteriated. I have had skipped service, problems contacting customer …
I’ve had nothing but a good experience with Hometown over the past year. The only issue I had which isn’t really much of an issue, is that they were picking up my garbage at different times for several weeks. I would roll my can out …
I’ve had Hometown for 10yrs and I have never had a problem with them! Most of the time all my trash fits in the garbage can they provide. The few times a yr I’m over and they always take what I put out! The guy who comes to my neighborhood …
Hometown Hauling USED TO provide excellent service at a good price. Recently they have adopted ridiculously strict policies about what they will pick up: Exactly one of their wheeled garbage cans, plus only two small cans or bags of trash …
We put out a piece of furniture on the pavement and assumed it would be picked up the next week since we hadn’t called in time. Instead it was lifted up and thrown from the street into our yard breaking it into pieces of wood and glass. …
Come home from work to find my trash can tipped over in the yard, garbage juice all in my nice green grass. Was told when I called they didn’t pick up what was in the can. A few pieces of broken concrete. First time using this company. Not …
Called a few places – all stated it would be 10 days till I got a can and could start service. Hometown told me they’d have a can tomorrow and since it’s pick up day too – just put out what I have and they’ll go ahead and grab it. They …
I’ve been with Hometown for almost 2 years. They have been nothing short of EXCELLENT! Always on time; never missed a pickup. Our service man is real friendly. They are also good at hauling large items (once a month) if you give them at …
Amazing customer service whenever I call, and never miss a pickup.
I’ve been with this company for some years now. The pickup service has not been an issue. During the sale of our home is when I ran into the issues. I pay annually. I called to inform the reason for not submitting a payment, that’s when the …
Not the best customer service. I do not have many complaints about the garbage service. I think they have missed my house 2 times the almost 2 years I have lived here. However, the recycle I had issues with. Customer service regarding a …
We have used Hometown Hauling for YEARS and have never had one complaint. We are moving the end of September and unfortunately they don’t travel to Brandenburg; otherwise, we would be customers for life. Thank you for your excellent service!
Last week I set out for pickup a Computer desk that I had disassembled and a small rolled up area rug. The rug was sitting on top of a full trash bin and a few of the large pieces of the desk were sitting against the bin. I soon got a call …
This company was great the first month. I used to see the driver even pick up trash that fell from trash can, today my trash didn’t get picked up again!!! In the past the driver got upset because since I was moving there were a few boxes …
I don’t know why everybody is giving horrible ratings. We have received great service and even the couple of times that our pickup was missed, called customer service and if pickup couldn’t be done that day, a driver came out the next day. …
We started using hometown 3 years ago. We chose them knowing they weren’t the cheapest option, but we wanted to support a small, local business. Over the few years we have been with them they have been inconsistent with their pickup times, …
Good Morning and a Good morning it is. I called Hometown Hauling yesterday early afternoon to start up service with them, because we are kicking Republic to the curb(after 3 missed/deliberately missed pickups). Excellent customer service at …
It would be a lot better if you could actually call them. The phone never seems to work when I try calling.
Very friendly.. glad I don’t have to hunt my trash can down they set it back up right it the same place they found it
Update: Reply to the Feedback from Hometown!! No You did Not send email, No You did Not call, No You did not notify us. You were suppose to pick up the yard waste can and You picked up one of the 2 garbage cans you gave us many many years …
These people are so rude. Due to this Covid-19 my husband just went back to work. So the lady in charge of “collections” called to “remind” me my bill was due on the 1st, it’s now the 8th and my service has been suspended. I tried to …
Promised a can 3 weeks ago!!! Told I could use one of my own, but that meant spending another $50. Then attempted to humiliate me by saying if I had paid my bill I wouldn’t have this problem. I was on autopay!! My card changed, not my …
Have been the absolute worst company to deal with, always incredibly rude. Lost their own garbage can, after they were witnessed picking it up, and then charged us for it. Cannot discourage this company enough.
I cancelled my service with this company by a phone call in December of 2013. The customer service representative did not reflect my account. I left the trash container at the end of my driveway for 3 weeks and even spoke to the drivers who …
I’ve been with the company since 2017 they are wonderful I only had to call them once doe an issue which was a year ago and it was handled with Courtesy and professionalism. They are the best glad I went with company over their competitors.
I cannot say enough positive things about this company. they have always been very nice and professional with me and my mother and provide a warm and caring voice/conversation when I call. There was a time when I was running late for work …
Been a customer of hometown for over 10 years I live on a one lane street on a hill only six houses here and they have been awesome to all of us. Always very professional whenever I had to call them which probably was three times in the …
Hometown is moderately priced compared to others in the area, and I’ve used them for over 10 years, however on Monday I called to say I had a couch to be hauled away, I asked what I needed to do, and they said “Just put it down with your …
We’ve been customers for 7 years and have never had a single issue. The one time they forgot to pickup our trash, my wife called customer service, and the rep was very polite and apologetic and sent a crew out the next day to pick it up. We …
They will solicit in your neighborhood and beat the competition by a few dollars. A few weeks after taking over the service they will send a letter claiming they can no longer pick up as often. So you will end up paying ~$3 less monthly but …
I have had this trash pickup for years and in the last couple of years there are issues with my can not been empty on the day of my schedule service.
This was not a problem in the beginning.I pay for a service that I don’t always …
Really good trash service. I’ve used them for years. I’ve had zero issues with them. If I have a big item i call them a few days in advance and they always pick it up. Price is really good also. Give them a try. You won’t be disappointed.
Where. Do. I. Begin.
This company is a joke when it comes to professionalism. Seriously. I solicited …
I am more than happy with Hometown Hauling! I don’t understand the complaints. We are more than happy to follow any rules and regulations to keep their drivers safe. We have all 3 services (garbage, recycle pick up and yard waste pickup) …
Drivers continually would lodge complaints if the trash receptacles were not in immaculate condition with all waste being perfectly bagged. Any waste inside containers that was loose or broke open was used as an excuse to consider …
We used this service but the drivers are very rude and constantly complain. We tried to rectify issues again and again as they had complaints. We called this company up to try and come to a resolution but were treated so rudely we chose to …
My neighbors still haven’t had their trash picked up from last week’s Ice/Snow/Freezing rain. Mine was picked up with Hometown. I have been with you folks since the Dixie Days! Today is Sunday 2/6/22. Their service provider called them and …
Hometown Hauling is great. They are competent, efficient and take furniture for no extra charge!
I have been a customer for well over 10 years they have never missed the pickup they are always on time friendly helpful I just love this company
This place started out as a truly wonderful service! We were so pleased with the courtesy and professionalism years ago. Now, we’ve reported several driver issues and every time the woman answering the phone became very argumentative and …
This is the best company for waste services in the area. Reliable, easy to communicate with, and the people are top notch. We had WM, Ecotech, and Rumpke prior to going with Hometown and I only wish we had tried them sooner.
I love this trash company. I switched from another I had plenty of issues with and I’m so glad I did. They’re always on time, helpful, and I’ve never had trouble trying to pay my bill. Tony is who comes and get our trash every week and he …
We use this company for all trash, recycling and yard waste services and most recently dumpster services and haven’t been disappointed once. Always on time, always available over phone and very professional. Best service we’ve found in Louisville so far!
I had a he chose of several trash collection companies. I live on a fairly bizzy street. Waist management, Rumpke, they all drive my street, so it came down to price and service. Hometown has not FAILED me yet. 3 plus years and counting.
This is the BEST company ever…l have been using them for years..the buckets are emptied out and Greg puts my buckets behind my fence..he is a joy..he is very friendly and speaks to everyone even the ones that use a different …
This company is very reliable and communication is the best. Just received email for inclement weather schedule. They are on top of any situation or change in schedule. I am also very pleased with pricing and would recommend to everyone.
The company has no actual knowledge on the locations they service . Worst company I’ve ever had the pleasure of wasting my time. Signed up for service in December . Dropped on can next day . Never picked up trash for 3 weeks . I called …
Its difficult to rate a garbage removal business that you have to call to have them pickup weekly removal then when they do they leave garbage all over your driveway. Will be looking for a new garbage removal place shortly. Shotty work …
We have been with Hometown Hauling for years. The rates are the lowest that I know of in Louisville ( Fern Creek ). The persons that gather the household garbage are terrific. The customer service staff are very nice, understanding, and …
We haves used Hometown Hauling for about 4 years now since moving to Louisville in the beginning of 2019. They have always been great to us. We also use their recycling service (which I think everyone should do) which has also been great! …