Renown is northern Nevada’s healthcare leader and Reno’s only locally owned, not-for-profit health system.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
10315 Professional Cir, Reno, NV 89521
Easy Peasy
Wonderful-Wonderful -Wonderful Awesome Dude
Didn’t go to Hometown Health.
Amazing insurance from an amazing bunch of people.
customer service so badddd. There is lady Samantha not at all helpful
Is to be expected. Employees were friendly and helpful.
Terrible customer service. Requested cards several times, even via my employer.
It was a wonderful experience and ran very efficiently.
Horrible customer service. I was on hold for an hour and still didnt get my issue resolved. This how they treat paying customers.
Be careful read everything ask a lot of questions because this insurance really doesn’t cover anything important this insurance sucks
They are about he $$$$$$ not the patient. All of the prices increased for my RX through this crap company.
Work great good clear directions well pland our friendly people upbeat.
Just got first Covid shot. The line moves along. Very nice people!
Got first Covid19 injection…. really well managed with a great staff!
Your automated system sucks. Went the the recordings three times told it was the wrong number never told what was the right one. Transferred here and there. All I wanted to do was pay the damn bill!
They were wonderful. I had no problems.
THANK YOU TO ALL THE WONDERFUL VOLUNTEERS.
Thelma
The company is mediocre at best. Such a struggle to get even simple tasks accomplished while paying over $800 a month!
If i could give 0 stars i would do it, the company dont cover anything, bad reputation, i dont know why they still on business is a really bad company.
not going into details.. I feel ripped off! some gold plan WHATEVER,, lady was nice on the phone.
This place needs to shut down before they kill someone and it is only evident that someone will surely die.
Why is the RX increased more than some 50%? This was a feature for Senior Care Plus because of the cost of RX.
Wow all of my ductables have doubled this year without notice. Still the same huge premium for me and my family but just half the coverage. Very dissatisfied about this but yet nothing will ever change it. I hate America’s healthcare system
Zero help and worthless in my opinion… do not return emails and calls. I waisted my time and energy and unfortunately I’m am now uninsured and pregnant. Thanks hometown health.
We got our Pfizer first dose here. Very efficient. Great, professional and helpful staff
Covid vaccination! Well organized and efficient! Thank you to all the staff who made it easy to access the vaccine and stay in our cars! Well done Renown!
Horrible company to deal with. Very slow paying claims or not paying at all. They say verbally it will be covered and fight with you on paying.
The City of Reno employees are stuck with this useless insurance. They cover nothing but all important treatments and procedures are excluded. City should be ashamed for providing this so called health insurance for their employees.
Full coverage but they fail to pay for almost every doctor visit hoping to stick me with the bill. They act like its an accident every time but this literally happens every time. Somehow almost all of my medication is not covered under my RX plan too.
If I could give a negative star I would. I had been on hold for THIRTY MINUTES. It is impossible to get someone on the phone. I pay soo much money for this insurance to not even have good customer services. Are you serious? I was also incorrectly billed twice. So upset with this provider.
I wish there were a way to give negative stars. My insurance changed from one HTH plan to another in the middle of seeing one of their docs for a procedure. Because of a HTH contract, the original doctor is no longer able to see me… not even if I pay cash. This is beyond stupid. I now need to start all over with a new doc.
There are some good employees at HomeTown Health and some bad ones. I am very sorry that the only hospital they associate with is Renown. I will try my best to never go there again, not because of the bad doctors but because of what I …
I am new to health insurance because my parents until recently were paying for me. When I began shopping around I heard that their rates were a bit cheaper so I gave them a call. Their customer service was very kind, and when I finally did …
Was with the company for 2 years through my employer. Rates were outrageous. The first year they paid for my office visits except for 2 all to the same doctor. When I hesitantly reupped the next year I was assured they would pay for my …
Customer service was on point…very, very polite. Although the lines were ridiculously long, it was understandable. I would really recommend going right when they open which is at 7 a.m., the wait time for me was 1.5 hrs. & I arrived at 1 p.m. So if you could arrive earlier, I would do so!
The staff and really nice however this company does not care and is incompetent. Spent over 10 months without them paying on medical visits due to an accumulator issue in their system so it affect my credit, late fees, and I didn’t finish …
Even though the line was long to get my first covid vaccine, the line moved very quickly. Make an appointment on MY CHART and print the covid papers to fill out so the experience is seamless.
Caring helpful professional loving thank you very kindly for your support help time and beautiful smiles and welcoming 🤗👍👩✈️❤️ …
Nothing but constant disappointment from them. With the top plan I could buy, I could not get more than a weeks worth of pain medication at a time during shelter in place orders. Never did I have a health insurance company that wanted me to …
Expensive premiums for even the most basic coverage. Internet payment system has been completely broken for the last 3 months. Can’t even seem to fix the most basic required online service. …
Received my first vaccine shot today. Everything went great. Everyone was courteous and helpful. Cheers go out to all the first responders and front line workers. 😷😷💉 …
My work uses Hometown Health insurance, but I was considering buying my own plan and opting-out. I am new to health insurance so finding the right company with the right pricing was very important to me. When I called their customer …
Just had my first Covid-19 shot at Renowns drive thru site. They did an amazing job. Well organized and efficient. 55 minutes start to finish and that was with the 15 minute wait time after. Everyone was super friendly and helpful. If I could give 10 stars, I would. GREAT JOB ALL!!!
It is not only expensive and lousy coverage is that you cannot get someone on the phone to talk to. You have to get there. I have worked for the same company for years and the hospital affiliated with it, and still the customer service …
I’ve had bad, bad experiences with this insurance company during 2018. They do NOT honor their quotes, stating basically that they are not bound to honor the quotes they give us. Well, their misquote meant a $940 difference to me. Had I …
This place is ridiculous. They do not contact you and you have no way to contact them. They should not be in business. I can’t even pay them. Their website is not working. Is there a government agency in Nevada that I can complain this to?
Went for a COVID test. Got there about 11:30…long line! Got through about 1pm. They were super nice. I took unopened Halloween candy for them, they were surprised and grateful. Plan on waiting in line, bring a book, game or something to do while you wait!
AVOID AT ALL COSTS IF POSSIBLE. I cannot even begin with these people. They didn’t update my insurance this year. They didn’t send me my new cards despite repeated calls. When I finally went down to their office after weeks of run …
Absolutely horrible , This group / plan totally sucks. NO one helps you , NO ones knows anything when you call Customer service and America @ HHP office on Professional Circle is so rude. Supposedly all these new changes with plans come …
What kind of company makes it so difficult for you to GIVE THEM MONEY? Switching to Hometown Health this year for our health insurance has been a huge mistake. If you’re reading this because you signed up via Nevada Health Link and are having trouble, you’re not alone. Unfortunately open enrollment is over now and we can’t switch.
Made my first payment in December but have not received my member card as of 1/7/22. Unable to get through on the phone number for customer service for over an hour. Reaching out the Nevada Health Exchange for help.
They decided to change member numbers mid month December… Swore we would have new members cards January first it’s mid February…. No new cards and I have at least 4drs and two hospitals calling me about bills because my insure I pay …
Try paying your premium if you subscribed via Healthlink account. Horrifyingly incompetent. They terminated my daughter’s coverage today – I tried for 3 weeks to pay her bill that was due today. The Softheon site is badly broken, and try …
Terrible. This business should not be there. Keep blaming on the IT. I don’t believe they even have an IT department. Nothing works. 2 hours hold on the phone. There is no payment or insurance information on MyChart like their FAQ …
Worst insurance ever!! You get double billed for visits with primary care in network. Hometown Health will not adjust themselves so they are stealing from their community. It takes an hr of being on hold to reach anyone to look into the …
Whoever is in charge of billing and applying insurance needs to audit their team
and all Hometown health accounts, immediately! They aren’t applying insurance …
1 star is generous. We are new to Hometown Health and it has been an awful experience so far. It is March and we still don’t have all our insurance cards. Our insurance plan still isn’t connected to their online portal so it has taken …
This has been the worst insurance experience of my life. Hold times are absolutely awful. I have had my new insurance policy for 6 days and still am not able to use it. I’ve called every day, some days multiple times because when Antonia …
world worst insurance company!!! I wish I could give them zero stars! Nobody seems to talk to each other with in the company, and they do not pay claims without you having to call numerous times. If you have unpaid claims file a grievance with the state, that’s the only way to get things paid!
working at a providers office and having to call regularly for benefits is horrible. Nobody can ever give me the answers I need, half of the time I have to tell them how to look things up, and doing them on line is even worse! This was so much better when you were using healthconnect!
I wanted to give a local healthcare co a second chance after a failed first chance, but true to form, failed the second time too. Paid close to $800 a mo and $40-$100 copay’s!! Pathetic. Just tried calling to understand why, gave up after being on hold for an hour and a half. Save your time and $$$ pick something else!
Senior Care Plus offers informative meetings regarding our insurance at this facility. Easy to find, friendly staff and clean and well maintained meeting rooms
I’d give zero if I could. I am currently in collection on two medical bills that they keep promising to pay. I have been working on this since March of this year. Date of sesrvice on the first one is 12-30-21. These people accept premiums …
The one star is generously given and only so I could leave a review. HHP used to be a great local insurance carrier, which is not the case anymore. It has been a nightmare (and a money pit) trying to keep our family healthy. They’ve …