We pride ourselves on our local people, and local service, to provide our customers with all-season home comfort. HOP Energy is one of the largest … See more
Company is always right, customer is always wrong (even when you are right…)
Be prepared to play defensive with every phone call to customer service or even better, don’t do business with them…
Total rip off! Avoid like the plague. They change your rates without u knowing and then charge you the most they can possibly charge you. 5$ a gallon!!! Do not go into business with them. You were warned.
CT Bloomfield Heating Oil | HOP Energy delivery driver Frank #84 delivered at a convenient time with a quick tank and line inspection. Very professional! Thanks for a good experience!
Never heard of this company untill one of their drivers cut me off with only about 30 feet distance in a 55… If the service here is as bad as their driving skills it’s no surprise I’ve never heard of them before.
So sketchy. Vans shows up at my house unannounced, proceeds to trespass on property without asking for permission. What kind of company allows this? Stay off of people’s property or at least knock on a door first. Next time we will call the cops
I had a double billing problem with Kaufman/HOP Energy. I posted on BBB website and the next day the rep of Kaufman called me and said it was their partner’s company who charged extra and they fixed the same day. Thank you!
Awful awful customer service. Delivered oil that was never requested. Indicated I had a contest which was not the case. Had years and years of great service from Gordon Oil, it is extremely unfortunate that DDLC took over. They are horrible.
I am receiving letters of charge for a service I have never used. I already sent email to this company, and finally I am receiving letters from the lawyer. I don’t need to waste my time on this. I never used OIL in my name where I lived. This is absurd.
Delivery was made on time and everything went smooth. Frank, the driver, was courteous and professional, and conducted a thorough tank inspection before delivery. Would recommend Hop Energy for your next delivery.
These people don’t know their a__ from their elbow! They double bill, their customer service stinks and I’m finished with them after my yearly agreement runs out. They have taken over Kosco’s customers and have ruined 2 companies in the takeover. I must not be alone in my feelings about them.
Horrible frauds. If you order 200 gallons of oil they will steal 10 sometimes more gallons. Also, without your consent they will put you on a contract and when you confront them they will send you a bill of contract termination fee. Very bad company stay away.
Awesome reps, and great company. COD market rates seem lower, but when you need the majority of the fills during the winter time, the market prices sky rocket with pricing.. don’t try to be a wiz and do it yourself, you end up getting screwed. Just go with a contract a lock in price.
I just bought central air and Bob Gagnan the salesman told me when I get my first bill to call the office and they can set me up on auto pay. I call the office and Janice tells me I have to go to my bank for that. She can’t even email me …
I tried to do the survey but couldn’t. Wanted to let you know that Patrick Doyle and his installed men were very good and helpful. I had to have a service call on Saturday because the was a loose wire from the installation that needed to be taken care of. It was done by a very nice young man. Thank you.
I was happy when i first signed but they don’t want to stop automatic delivery because your in a contracting the middle of summer- contract ends in dec and i’m not resigning up – automatic deliveries is part of the contract and they will charge a termination fee BEWARE
Horrible company to deal with all around. Set up a contract with them to fix issues with anything (which cost more of course), had issues with the furnace later down the road. They came out and fixed the furnace… Next thing you know, they …
Frank has been out to my home now twice. He discovered a leak in our tank before our first fill and since I am a renter, I needed to pass the issue along to my landlords. They replaced the tank and Frank just came back to inspect and fill it for me. He was courteous, knowledgeable and professional.
Mike Bouchard from Hop Energy resolved a problem that we were having with the heat pump/air conditioning system installed in our house. These units have been working flawlessly until they stopped working and displayed a system error code. …
I called Supreme energy this morning to discuss my budget and my credits. Spoke with Rita in customer service. She was extremely pleasant, friendly and knowledgeable. At 65 years old, I can honestly say this was by far the best experience I have ever had with any utility company or any customer service person.
I find it weird that when I cancelled for the technician to come they sent him anyway and told me a different proce than was charged. Then last month since they come monthly to top off the tank I dont see how I ran through almost 200 …
This company has the worst customer service I have ever dealt with and is not the least bit concerned with any problems or issues if it is not making them profits. They are not ethical, fair and not willing to work with you in any way …
Incompetent oil delivery. I ordered 125 gallons and they delivers the last 42 gallons from the bottom of the truck. I called to ask when the rest was coming and they said I would have to place another order. There were only 2 problems with …
Called this afternoon with a question about billing , had gallons still left on my old contract and they billed me for the new contract
Talked with Tina & Luna both very pleasant and they adjusted they bill . Have a …
. i do not usually leave negative reviews however-hop bought kosco a couple years ago- i was with kosco for 30 years and they were great – friendly and accomodating. i had a billing issue with hop – took me 3 calls to get to the right …
Very disappointed with this company. I’m just about out of oil because since October, no one cared to call me to tell me the whistle wasn’t working. They came yesterday and delivered me 12 Dollars worth of oil. No ticket or explanation as …
I hate doing terrible reviews, but I want to save some people the hassle. Since HOP took over for Kosco I have been charged over $150 more for my maintenance plan while receiving less- I was told I could only book my deliveries online when …
Exceptional service: The day after I received my first oil delivery (in Natick, Mass.), I could smell oil near the oil tank in my basement, although there was no obvious spillage. In the afternoon, I called for service regarding this. Even …
Jon delivered and tuned my oil tank today. When he called ahead of arrival to let me know he was about 15 mins away, I panicked because I was not home! I was actually on my way over to pick up my kids from after school sports. He was …
Horrible, Do not recommend, after i cancelled my services, I still received deliveries and was charged. When i called regarding this balance, I was told that there were notes indicatetint that I indeed did stop my services. However, when …
We have been waiting for oil for 3 days every time we call they say next day and never show. We are almost out of oil. Called emergency line 2 times this morning and no call back We will be forced to go to a competitor if we do not get …
I talked with Terrisa of the HOP Energy company to sign up for the oil delivery for my tenants so I would get the Annual Maintenance Plan to cover the heater. However, they unlike what she said, they failed to send an Annual Maintenance …
Partly my fault for not reading my contract closely and believing the deliver truck driver. Back when I was renting a house in Ansonia I used this company for a couple of years. Knowing that I was probably going to move out I asked the …
Extremely disappointed with HOP Energy, who recently acquired Supreme Energy, whom I’ve done business with years. I might not in the future!! A year ago, they serviced my furnace, suggested I may need an additional part for it to work …
DO NOT USE THIS COMPANY….. Came to my house to inspect the oil tank prior to my first fill, within the first 3 seconds of looking at the tank the delivery driver stated my tank was leaking badly and refused to fill the tank unless I …
I could not be more satisfied with the service we have recently received and have been receiving from this company over the past few years. We have an old furnace on its last legs that needed a new blower, the original having literally …
We had an issue with our tank and the manager’s only advice was for us to look elsewhere.. Do yourself a favor – skip the first step and start with looking elsewhere instead.
As a senior on a fixed income I asked if they give discounts to seniors I was told yes after I pay within 2 weeks well the discount for a 655.00 bill is 2 dollars which comes to less then a half of penny a gallon thanks for caring you can keep that 2 dollars that is insulting 😡 …
Beware of this scammer! Don’t take any service or oil delivery contracts from this company. They came up with SCAM services with endless loopholes to trap customers. They don’t share service contracts with customers and lie left and right when you point them out! They can’t be trusted and avoid this company at any costs.
I’ve been a long time customer of HOP and have always had courteous and timely services. Today was no different, Mary Ann F, was able to schedule service for my heater and accommodate my schedule.
Jim M , Willow Grove, Pa
I applied for a job here and i was in 2 weeks training I never really felt comfortable. The trainer was talking bad about me first day to the point I cried. I was fired during training. the manager stated that she didn’t think I understood …
Scam. They said that they wouldn’t fill the tank because of rust. I checked & there was no rust. I own my own business & I know what a negative review can do to a company so I am careful with what I say but when it comes to heating …
I had my boiler serviced. Gerard did a thorough job bringing my boiler to 84% efficiency. Not bad for a 20 year old unit! He also spotted a problem, before it becomes an emergency. Knowledgeable and professional, who can ask for more.
We have been a customer for 30 years and are ready to switch because they caused unnecessary suffering during this last cold snap because they did not deliver oil twice. First they let us run out on Dec 23rd. Got good service on the 24th …
Scam! Hop Energy refused to deliver oil stating the tank had rust. My son went under the tank as well and took pictures. NO RUST!!! Another oil company delivered 220 gallons of oil the next day without an issue. We believe they only wanted …
Worst company ever ! During covid we used hop energy because they were the cheapest in my area and times were rough. We filled the tank and told them we will pause it because we had to leave out of state due to the death of my grandfather …
We’ve had multiple bad experiences with HOP but after our first bad experience they worked hard to fix it which was much appreciated. However we went out of contract months ago and we’re clear we didn’t need oil. Three weeks ago oil was …
My Experience with this company is awful I recently purchased a boiler from them and the firs heating season it needed to be jump started. This year same issue service guy came to my house there are cameras in my home I was not there but he …
(Translated by Google) They sell the oil very expensive
(Original)
Venden muy caro el oil
Scammers
$6.299 is what HOP just charged me when the Upper Hudson Valley average is $4.917. Pretty much says it all.
Good people
Outstanding Organization and Team. The best…
The staff have always answered all of my questions.
I’m trying to contact them many times , the oil is almost gone . Have a contract with them
Have only had good service. Fuel delivery on time.
Worst service. Charges for work not done. Changed prices upon delivery and then billed after pre payment.
Great experience! Arnoldo #95 is the best and was very helpful to explain my all questions. Very good service
Arnoldo 95 was very polite and respectful. Truly an asset to your company
Darlene was very pleasant and helpful, an asset in customer service support.
theworst company that i have every dealt with. they went for the highest price after one deliverey
Diane B did a great job taking care of my heating contract today!
Great experience! Aldo is the best and was very helpful in getting my account setup.
Great price and service
Company is always right, customer is always wrong (even when you are right…)
Be prepared to play defensive with every phone call to customer service or even better, don’t do business with them…
Just had mini-split system installed – WOW -excellent service and upgrade to our home – Thanks HOP/TLC energy
Do not use this company. To many choices. See Antoine Charest comments below. Same exact thing happen to me….
.
Total rip off! Avoid like the plague. They change your rates without u knowing and then charge you the most they can possibly charge you. 5$ a gallon!!! Do not go into business with them. You were warned.
CT Bloomfield Heating Oil | HOP Energy delivery driver Frank #84 delivered at a convenient time with a quick tank and line inspection. Very professional! Thanks for a good experience!
Never heard of this company untill one of their drivers cut me off with only about 30 feet distance in a 55… If the service here is as bad as their driving skills it’s no surprise I’ve never heard of them before.
So sketchy. Vans shows up at my house unannounced, proceeds to trespass on property without asking for permission. What kind of company allows this? Stay off of people’s property or at least knock on a door first. Next time we will call the cops
I had a double billing problem with Kaufman/HOP Energy. I posted on BBB website and the next day the rep of Kaufman called me and said it was their partner’s company who charged extra and they fixed the same day. Thank you!
Awful awful customer service. Delivered oil that was never requested. Indicated I had a contest which was not the case. Had years and years of great service from Gordon Oil, it is extremely unfortunate that DDLC took over. They are horrible.
I would like thank this company for reaching out to me after I had an issue with fuel delivery! They were quick to find a solution for my problem.
I am receiving letters of charge for a service I have never used. I already sent email to this company, and finally I am receiving letters from the lawyer. I don’t need to waste my time on this. I never used OIL in my name where I lived. This is absurd.
zacs service was impeccable.speedy and knowledgeable and friendly and explained all the details of furnace operations and function
Delivery was made on time and everything went smooth. Frank, the driver, was courteous and professional, and conducted a thorough tank inspection before delivery. Would recommend Hop Energy for your next delivery.
These people don’t know their a__ from their elbow! They double bill, their customer service stinks and I’m finished with them after my yearly agreement runs out. They have taken over Kosco’s customers and have ruined 2 companies in the takeover. I must not be alone in my feelings about them.
Horrible frauds. If you order 200 gallons of oil they will steal 10 sometimes more gallons. Also, without your consent they will put you on a contract and when you confront them they will send you a bill of contract termination fee. Very bad company stay away.
Awesome reps, and great company. COD market rates seem lower, but when you need the majority of the fills during the winter time, the market prices sky rocket with pricing.. don’t try to be a wiz and do it yourself, you end up getting screwed. Just go with a contract a lock in price.
I just bought central air and Bob Gagnan the salesman told me when I get my first bill to call the office and they can set me up on auto pay. I call the office and Janice tells me I have to go to my bank for that. She can’t even email me …
O’Neil was fabulous professional kind and took the time to ask about me personally
Lovely man
I tried to do the survey but couldn’t. Wanted to let you know that Patrick Doyle and his installed men were very good and helpful. I had to have a service call on Saturday because the was a loose wire from the installation that needed to be taken care of. It was done by a very nice young man. Thank you.
I was happy when i first signed but they don’t want to stop automatic delivery because your in a contracting the middle of summer- contract ends in dec and i’m not resigning up – automatic deliveries is part of the contract and they will charge a termination fee BEWARE
Horrible company to deal with all around. Set up a contract with them to fix issues with anything (which cost more of course), had issues with the furnace later down the road. They came out and fixed the furnace… Next thing you know, they …
Frank has been out to my home now twice. He discovered a leak in our tank before our first fill and since I am a renter, I needed to pass the issue along to my landlords. They replaced the tank and Frank just came back to inspect and fill it for me. He was courteous, knowledgeable and professional.
Mike Bouchard from Hop Energy resolved a problem that we were having with the heat pump/air conditioning system installed in our house. These units have been working flawlessly until they stopped working and displayed a system error code. …
I called Supreme energy this morning to discuss my budget and my credits. Spoke with Rita in customer service. She was extremely pleasant, friendly and knowledgeable. At 65 years old, I can honestly say this was by far the best experience I have ever had with any utility company or any customer service person.
I find it weird that when I cancelled for the technician to come they sent him anyway and told me a different proce than was charged. Then last month since they come monthly to top off the tank I dont see how I ran through almost 200 …
Scam
Would not honor “special order first fill price of $2.29”
instead quoted $2.89. …
This company has the worst customer service I have ever dealt with and is not the least bit concerned with any problems or issues if it is not making them profits. They are not ethical, fair and not willing to work with you in any way …
Incompetent oil delivery. I ordered 125 gallons and they delivers the last 42 gallons from the bottom of the truck. I called to ask when the rest was coming and they said I would have to place another order. There were only 2 problems with …
Called this afternoon with a question about billing , had gallons still left on my old contract and they billed me for the new contract
Talked with Tina & Luna both very pleasant and they adjusted they bill . Have a …
. i do not usually leave negative reviews however-hop bought kosco a couple years ago- i was with kosco for 30 years and they were great – friendly and accomodating. i had a billing issue with hop – took me 3 calls to get to the right …
Very disappointed with this company. I’m just about out of oil because since October, no one cared to call me to tell me the whistle wasn’t working. They came yesterday and delivered me 12 Dollars worth of oil. No ticket or explanation as …
I hate doing terrible reviews, but I want to save some people the hassle. Since HOP took over for Kosco I have been charged over $150 more for my maintenance plan while receiving less- I was told I could only book my deliveries online when …
Exceptional service: The day after I received my first oil delivery (in Natick, Mass.), I could smell oil near the oil tank in my basement, although there was no obvious spillage. In the afternoon, I called for service regarding this. Even …
Jon delivered and tuned my oil tank today. When he called ahead of arrival to let me know he was about 15 mins away, I panicked because I was not home! I was actually on my way over to pick up my kids from after school sports. He was …
Horrible, Do not recommend, after i cancelled my services, I still received deliveries and was charged. When i called regarding this balance, I was told that there were notes indicatetint that I indeed did stop my services. However, when …
We have been waiting for oil for 3 days every time we call they say next day and never show. We are almost out of oil. Called emergency line 2 times this morning and no call back We will be forced to go to a competitor if we do not get …
I talked with Terrisa of the HOP Energy company to sign up for the oil delivery for my tenants so I would get the Annual Maintenance Plan to cover the heater. However, they unlike what she said, they failed to send an Annual Maintenance …
Partly my fault for not reading my contract closely and believing the deliver truck driver. Back when I was renting a house in Ansonia I used this company for a couple of years. Knowing that I was probably going to move out I asked the …
Extremely disappointed with HOP Energy, who recently acquired Supreme Energy, whom I’ve done business with years. I might not in the future!! A year ago, they serviced my furnace, suggested I may need an additional part for it to work …
DO NOT USE THIS COMPANY….. Came to my house to inspect the oil tank prior to my first fill, within the first 3 seconds of looking at the tank the delivery driver stated my tank was leaking badly and refused to fill the tank unless I …
I could not be more satisfied with the service we have recently received and have been receiving from this company over the past few years. We have an old furnace on its last legs that needed a new blower, the original having literally …
Unreliable and unprofessional.. look elsewhere.
We had an issue with our tank and the manager’s only advice was for us to look elsewhere.. Do yourself a favor – skip the first step and start with looking elsewhere instead.
As a senior on a fixed income I asked if they give discounts to seniors I was told yes after I pay within 2 weeks well the discount for a 655.00 bill is 2 dollars which comes to less then a half of penny a gallon thanks for caring you can keep that 2 dollars that is insulting 😡 …
Beware of this scammer! Don’t take any service or oil delivery contracts from this company. They came up with SCAM services with endless loopholes to trap customers. They don’t share service contracts with customers and lie left and right when you point them out! They can’t be trusted and avoid this company at any costs.
I’ve been a long time customer of HOP and have always had courteous and timely services. Today was no different, Mary Ann F, was able to schedule service for my heater and accommodate my schedule.
Jim M , Willow Grove, Pa
I applied for a job here and i was in 2 weeks training I never really felt comfortable. The trainer was talking bad about me first day to the point I cried. I was fired during training. the manager stated that she didn’t think I understood …
Scam. They said that they wouldn’t fill the tank because of rust. I checked & there was no rust. I own my own business & I know what a negative review can do to a company so I am careful with what I say but when it comes to heating …
I had my boiler serviced. Gerard did a thorough job bringing my boiler to 84% efficiency. Not bad for a 20 year old unit! He also spotted a problem, before it becomes an emergency. Knowledgeable and professional, who can ask for more.
We have been a customer for 30 years and are ready to switch because they caused unnecessary suffering during this last cold snap because they did not deliver oil twice. First they let us run out on Dec 23rd. Got good service on the 24th …
Scam! Hop Energy refused to deliver oil stating the tank had rust. My son went under the tank as well and took pictures. NO RUST!!! Another oil company delivered 220 gallons of oil the next day without an issue. We believe they only wanted …
Worst company ever ! During covid we used hop energy because they were the cheapest in my area and times were rough. We filled the tank and told them we will pause it because we had to leave out of state due to the death of my grandfather …
We’ve had multiple bad experiences with HOP but after our first bad experience they worked hard to fix it which was much appreciated. However we went out of contract months ago and we’re clear we didn’t need oil. Three weeks ago oil was …
My Experience with this company is awful I recently purchased a boiler from them and the firs heating season it needed to be jump started. This year same issue service guy came to my house there are cameras in my home I was not there but he …