Hope Family Care Center is a primary-care facility providing quality personal healthcare. We focus on pediatric and adult primary care, and offer … See more
Read More| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
3027 Prospect Ave, Kansas City, MO 64128
Horrible customer service
Fast and personable, great services.
The place is very clean and the staff are very professional.
I love how they know me and my family when they see us
Great spot!! Thankful for what Hope Family Care does day in day out.
The Hispanic receptionist at this location is terrible. She was rude, short tempered and disrespectful. I wouldn’t recommend this place to anyone.
I take my niece there her and father does not speak English and the recession was very polite to us the whole time
They never answer the phone so how can you ever talk to anyone I have to get on the bus and go all the way down there just to get simple questions answered
Hope Family Care Center , provided excellent care for my family today. Our family health care provider from here on out , thanks so much!
They are the worse when it comes to returning phone calls. I have left several voicemails the last 3 weeks and no one has yet to return my call pertaining to my child
I enjoy the doctors and staff here they listen and are easy to talk to.
We love everyone at Hope Family! Great place, everyone takes good care of you; highly recommended!
Everyone was very helpful and professional. I did not have a long wait to see the Doctor. I was very impressed overall… 👍👍 …
I Received wonderful care here. The doctors and the staff are very friendly very thorough.
Getting ahold of somebody for your personal information should never be this hard I would never recommend coming to this place customer service is beyond horrible the dr’s do not listen to you when you tell them your concern and or pain out …
I loved the clinic up until recent visits the Dr.’s are good the front desk help made me not want to ever go back again.
Still playing the mask game nearly three years later
Every time I called to make an appointment, I am able to get in that day. In addition, I am in and out with in 30 minutes. They are very thorough and friendly and truly care about me and my health.
Our family has been coming here for many years and get GREAT treatment. We are always greeted kindly and we are always able to get in when we need. Would highly recommend them.
My family and I have gone here for a few years now, and we can’t speak highly enough about them. Great doctors, great staff, great place. Would recommend to anyone.
Dr. Tom Kettler is in business just to overbill your insurance. The receptionists are rude and inconsiderate. The nurses are the only positive staff at this operation. Would not recommend.
If I could have gave 0 stars I would of. Referred to a surgeon..never heard from anyone to schedule the appointment. Appointment took 2 hours. 👎🏻👎🏻 …
I walked in hope family care clinic sick wanting to see a Dr the receptionist was rude I was in pain, she asked if u had insurance when I said no, she seemed t be more rude asked me for pay stub at the time I only had one pay stub she said …
They keep sending me bills for a service in January that should be covered my medicaid. I have called so many times with no answer and if it is answered it is quickly hung up. Thankfully I have stamps and can send the form back and tell …
The Mexican receptionist is rude, she didn’t acknowledge me or my kids when we arrived because she was too busy shopping for thongs on line, very unprofessional. I had a 9:15 appointment, didn’t get seen until 9:45. There was a lady who …
I had just gotten out of jail and I had a terrible toothache. I won’t go into full details but I was homeless and nowhere to go. Sitting on the bus stop I noticed the clinic. Although the doctor said that they did not work on teeth,he would …
We definitely love our new Dr now and we tell everyone definitely don’t go to hope family care because Dr Crawford definitely don’t care about his patients AND since he got married and he definitely doesn’t have a great bed side manner has …
The staff at Hope Family Care serve their patients with love and dignity. I am a social worker that makes many referrals. Dr. Richter goes above and beyond to make sure the patients needs are met! She really cares and will do whatever is …
Very inconvenient place. Last year I was having issues and they did not want to do lab work. Then I got the lab work back and I need to see a specialist. Today I went in to get treatment for somthing I been treated for from them in …
The staff is always friendly and professional. There are long wait periods at times, but they recognize it and are working on making it smoother when you visit. I love that they are intentional about ministering health to those in poverty …
The people here are so genuine and kind! All of the staff care so much for their patients and for the space. They are intentional and personable with each patient. They give great care for very affordable prices and they are willing to work …
My family and I have been going to this clinic for years. We really appreciate being known and have always received tremendous care. We love how the Drs will pray for us during our visit!! We frequently bring others in to be seen, who would otherwise go to the emergency room, where care is not as personal.
This facility is everything and more than anything a patient could expect and or ask for from a health care center. From the time you walk in the door you are greeted with professionalism and there are absolutely no words for me to express …
This clinic is very clean . Office lady’s are nice My Nurse Jessica helps me all the time really nice and listening calls me after hours to help me. The Doctor Jessica Richter So kind listens to my problems we work together to see what …
Receptionist was consistently unfriendly and condescending. Nurses and assistants were pleasant. Dr Jordan looked at me like I was an idiot when I was trying to describe my knee injury and seemed to think I was overreacting, and his main …
They had a discrepancy between what insurance they accept and what their booking agency says they accept. The receptionist was defensive and angry and quickly got a manager. (Look at the list of 1/5 reviews below mine, mostly because of …
I have been a patient here a few times and seen a couple different providers. The check in lady, Zakiyah was polite and very helpful! Jordan Crawford, the physician assistant is very attentive. He listens to you and tend to you needs to the …
Hope Family Care has been around for 8+ years. This comes with the ebb and flow of staff. I have been a front desk volunteer for the past 7 years and have referred many people to their care… my husband and I are patients, and the …
I had a really good experience with Dr. Anne Kettler and my nurse. They were very thorough, kind, and I didn’t feel rushed at all like I have at many doctors offices before. The latter especially makes them excellent in my book. I wasn’t a number to them at all, I was a person they cared about helping. I will visit them again.
I called to make an appointment a lady name Deborah answered me .
The way she answering off top laughing with co workers about whatever they where talking about was so unprofessional , she continue to keeping giggling thought …
I have been going to Hope off and on for several years. My reviews are only from my experience (s). I do have to agree (with some reviews) when it comes to the rude and disrespectful receptionist.I think they lack common sense to helping …
We’ve been coming here for a few years now and the past more recent times I’ve gone (3 times now in 2 months), the care has gotten a lot better. I think the Clinic has had many hiccups in the past 5 years with doctors leaving and then …
Dr Crawford is a joke and our favorite nurse Linda is not there and we r definitely not returning back because Dr Crawford is absolutely rude and don’t return phone call s and he thinks he is the best but HELL NO he is absolutely rude …
Worst office I’ve ever been to! Needed paperwork faxed into my work. Simple right? Wrong. They lost my paperwork and waited three weeks to tell me. Then, after over two months, still have yet to send it in. Did these doctors get their …
They claim to work on a sliding scale. However, this was not the case. A family member went in for a consultation. Nothing else. Despite filling out the paperwork and qualifying for a lower cost, they still charged her $280. Also, the …
Very friendly, but our situation came to little or no avail. Loved the environment & painted mural. Sad my Son was not able to receive much assistance, in his diagnosis to date…
Do NOT go here. This place is not run right. They claim to be helping people that are uninsured or low-income and instead stick people with bills that they can’t even afford. Try to ask in advance, and you’ll get the run-around. No one …
Had an appointment scheduled for today scheduled for 3. I got there and it said they were closed due to a water main break. That is fine, but I didn’t even get notified. I called and the scheduler didn’t seem to care, no apology. I took off of work and wasted my time going there today.