Very fast (must go through drive through window) GPS will take you to wrong side of building ull just need to circle the block the entrance is on the backside
Not going to go into all the bull we went through with this company, just know the customer service is absolute trash (aside from one woman named Sandy) they violently overcharge for late fees and turn on fees, and if you don’t bring them a …
Worst water company i’ve ever had ! They are all about MONEY, MONEY,MONEY ! They charge you for everything little thing ! If you can help it don’t use them ! The people are rude and have no idea how to explain why they charge you for these things!!!!!!
I don’t really like the way I was treated the first time I applied for Hopkinsville water they told me when I first applied that I didn’t have to be homewhen the guy was coming to cut the water on it was only supposed to been transferred …
Hwea is a money racket
All about money nothing they do is in the best interest of the people in the community! Any utility company that needs a paid guard , is obviously not doing something or alot correctly!
I’m giving this star because I actually applied for a job with them and the lady Name Rita sent me a email telling me I wasn’t a good fit for the company or the job. My Resume is a Federal Resume with all the experience they asked for. So …
So my mom died and it’s been an absolutely nightmare getting the water turned back on in my name. I’ve been living in the same house since high school, but if it isnt one thing its another about proving I live in said house and have been without water for several days now. Also dont email anything to them, because they wont get it.
I had my water shut off yesterday for a $30 bill I forgot about during Christmas. My water was shut off with NO notice and charged $50 to turn water back on. When I call to complain all I get is that’s our policy with NO compassion at all! …
1 star only because zero stars is not an option. Do not expect any customer service from this place. No self serve options. Must call into non caring, emotionally robotic employees for service. They are there for one reason – to take …
The worst water company I’ve ever HAD to use. I don’t use much water at all, in fact, for several months the water had been turned OFF at the main valve since last winter, to repair broken water lines. My bill for those months was still at …
Pay my bill on time for years. Wife transferred all the money out of the payment account accidentally causing our water bill check to bounce. Next day I get a call threatening to cut off my water if the bill isnt paid along with a 50 dollar …
Rating it one star since that’s the lowest you can go. They can’t figure out how to send bills yet expect you to get them an unknown amount to an unknown account. They don’t offer email notifications that your bill is ready instead they …
Worst water company ever dealt with. Hair-trigger sensitive. Terrible phone service. Online option is archaic. Customer service is like working with the IRS. It’s a monopoly on utilities.
Not happy with how they do not communicate with their people who are assigned to “turn on” the water.
Got a call to make sure someone be at the residence for the “turn on”. We were …
I’m so upset with these people. First of all they don’t send out shut off notices until AFTER they shut your water off! Second, we paid our bill, I checked our online bank statement afterwards to be sure and it said payment was pending to …
Worst people I have ever dealt with. I couldn’t use the automated service to pay my bill bc it wouldn’t recognize my account number. They charged me a $50 service fee bc I couldn’t pay it and my service was never disconnected. This place is …
The refusal to accept payment online even if past due is beyond silly. There is zero after hours help and the online payment via their website would have been be nice for the early 2000’s but not now. There is not a immediate way to set …
The absolute worst utilities company I’ve ever dealt with. Can’t pay online or by using their phone system if the payment is past due. Regularly receive the bill with just 3-4 days before it’s due. Missed one payment one time, and didn’t …
I have 2 accounts with them and had one cut off, they messed up and cut the wrong one off. So I had to pay to have it turned back on and go a day with 3 kids with no water because of their mistake. Supervisor was rude and unprofessional.
Water was not working presumably due to weather. Upon inspection pipes in the home nothing was frozen or busted. From that point we assumed it was the meter being frozen. Tried calling and of course they are out of the office. They fixed …
rude and inconsistent
Can’t access the website.
HORRIBLE AND HAS BEEN FOR YEARS!!!
Not helpful at all the staff is rude and nasty dont care about nothing
Very professional and listens to concerns
Most backwards technologically delayed, unhelpful customer service. Hopkinsville fitting!
Really helpful and polite staff.
Real nice ladies that works the drive up window!
They require a ID to pay a bill how rediculous, who cares who pays the bill.
Horrible customer service , and they are very money hungry !
I wish they had competition because they would be out of business.
Great customer service Toni was really nice and patiently with us thank you so much!
Been with them for a year. Bill has all ways stayed the same.
Staff was very helpful and friendly. Great place to do business.
Very fast (must go through drive through window) GPS will take you to wrong side of building ull just need to circle the block the entrance is on the backside
They have a monopoly on the water so they get away with whatever they want
Not going to go into all the bull we went through with this company, just know the customer service is absolute trash (aside from one woman named Sandy) they violently overcharge for late fees and turn on fees, and if you don’t bring them a …
Worst water company i’ve ever had ! They are all about MONEY, MONEY,MONEY ! They charge you for everything little thing ! If you can help it don’t use them ! The people are rude and have no idea how to explain why they charge you for these things!!!!!!
It’s ok but it can do better about letting public know about certain fees before just adding them once system is up fixed an running correctly.
I don’t really like the way I was treated the first time I applied for Hopkinsville water they told me when I first applied that I didn’t have to be homewhen the guy was coming to cut the water on it was only supposed to been transferred …
I had a great experience here! The ladies were very accommodating because of my work schedule.
Their offices could use technological updating, though.
Cannot believe people are allowing them to charge them for sewage that they are not even hooked up to straight up fraud and Corruption
Hwea is a money racket
All about money nothing they do is in the best interest of the people in the community! Any utility company that needs a paid guard , is obviously not doing something or alot correctly!
I’m giving this star because I actually applied for a job with them and the lady Name Rita sent me a email telling me I wasn’t a good fit for the company or the job. My Resume is a Federal Resume with all the experience they asked for. So …
So my mom died and it’s been an absolutely nightmare getting the water turned back on in my name. I’ve been living in the same house since high school, but if it isnt one thing its another about proving I live in said house and have been without water for several days now. Also dont email anything to them, because they wont get it.
I had my water shut off yesterday for a $30 bill I forgot about during Christmas. My water was shut off with NO notice and charged $50 to turn water back on. When I call to complain all I get is that’s our policy with NO compassion at all! …
1 star only because zero stars is not an option. Do not expect any customer service from this place. No self serve options. Must call into non caring, emotionally robotic employees for service. They are there for one reason – to take …
The worst water company I’ve ever HAD to use. I don’t use much water at all, in fact, for several months the water had been turned OFF at the main valve since last winter, to repair broken water lines. My bill for those months was still at …
Pay my bill on time for years. Wife transferred all the money out of the payment account accidentally causing our water bill check to bounce. Next day I get a call threatening to cut off my water if the bill isnt paid along with a 50 dollar …
Rating it one star since that’s the lowest you can go. They can’t figure out how to send bills yet expect you to get them an unknown amount to an unknown account. They don’t offer email notifications that your bill is ready instead they …
Worst water company ever dealt with. Hair-trigger sensitive. Terrible phone service. Online option is archaic. Customer service is like working with the IRS. It’s a monopoly on utilities.
Not happy with how they do not communicate with their people who are assigned to “turn on” the water.
Got a call to make sure someone be at the residence for the “turn on”. We were …
I’m so upset with these people. First of all they don’t send out shut off notices until AFTER they shut your water off! Second, we paid our bill, I checked our online bank statement afterwards to be sure and it said payment was pending to …
Worst people I have ever dealt with. I couldn’t use the automated service to pay my bill bc it wouldn’t recognize my account number. They charged me a $50 service fee bc I couldn’t pay it and my service was never disconnected. This place is …
The refusal to accept payment online even if past due is beyond silly. There is zero after hours help and the online payment via their website would have been be nice for the early 2000’s but not now. There is not a immediate way to set …
The absolute worst utilities company I’ve ever dealt with. Can’t pay online or by using their phone system if the payment is past due. Regularly receive the bill with just 3-4 days before it’s due. Missed one payment one time, and didn’t …
They will turn your water off with no warning. And when you call them they take your money and not turn the water on. Talk about good customer service
I have 2 accounts with them and had one cut off, they messed up and cut the wrong one off. So I had to pay to have it turned back on and go a day with 3 kids with no water because of their mistake. Supervisor was rude and unprofessional.
Water was not working presumably due to weather. Upon inspection pipes in the home nothing was frozen or busted. From that point we assumed it was the meter being frozen. Tried calling and of course they are out of the office. They fixed …