The woman with the southern accent in the prescribed authorization department is cocky, doesn’t want to help anyone and would rather snitch on her coworkers to stay in good company standing
They really suck and they are getting worst the money looks like people not important to them anymore and whoever is in charge should be allowed arrange a pair of socks
dont call this place its trash, i called at 5 PM and was speaking to Ebony who was eating on the phone and giving me attitude like sorry you fat cow lunch break was over 5 hours ago why are you on the phone speaking to customers and eating at the same time
i have never had to wait long to talk to someone, they have always fixed my bills from out of network (state) and I have a thankful heart they are there to support families
The website takes 5 minutes to download, THEN if you need a doctor, they give you the wrong doctor for the practice, THEN the doctor can’t be found, You then call horizon they will have to add that doctor manually’
At least 90% of the doctors listed do not accept the insurance and have tried to have their info removed. Keeping them on to make it look like a functioning system has to be fraud.
By far the worst insurance ever!! I have to called them every month because there’s always an issue! And the representatives never know anything until you speak to someone hirer than them.
40 yrs old and 17 weeks pregnant. Still waiting to get authorization for ultrasound. I was actually told at my Drs. that this is the worst insurance to have when pregnant.
Terrible. Its better to die than trying to call Horizon NJ (MLTSS) for one simple question!! For example, today I have dial 7 different numbers & extensions sin 9:30 AM is now 11:45 AM and I have solves N O T H I N G
They have always been very helpful with any problem I have ever had; and our bills are always covered. Their network of doctors has expanded over the past year and that makes it better for us, too –
I need an MRI to check for brain tumor but they say I have to have a broken neck to get the MRI approved Jajajjajaja jajjajajaja Jajjajajja. MRI is not for broken bones is for everything dummies
Every specialist (neurology, cardiology, credible therapists, competent physicians), have dropped Horizon NJ, due to non-payment. Due to PTSD, panic anxiety issues, etc., I’m stuck with substandard healthcare. Lost the best primary physician I had.
The insurance company claimed that my primary care physician, Dr. Brattelli, was out-of-state despite the fact that he was already within the state of New Jersey. Furthermore, they have not answered the primary care physician nor corrected the problem like they were supposed to.
It is very difficult to find providers near me! They need to update the website. I am noticing less physicians participating with this HMO so I am doing my research to find a better one. …
Trash. Paying mortgages in premiums and still have to call about a $300 Check up visit not covered. At a 1k per month why am I still needing “approvals” just to get a consult? . Im so sick of this experience i’d rather just take my chances with death!
As the owner of a company insured by Horizon with another company’s vision plan I called today to see what it would cost to change over to Horizon. I was put on hold more than once. Twenty minutes later someone picked up, who asked me the …
I keep getting harassing phone calls from a Britney about an important health reminder for some lady who she can’t even pronounce her name. I have told her 3 different times she has the wrong number and to either note this on the account or …
does anyone know any good insurances out there? my insurance got terminated bc apparently my income is high when i make only 200$ per week and that is not even enough to pay for appointments to the psychiatrist bc I have a mental illness …
The problem with this insurance is that no providers seem to accept it so when you have an issue you can’t find anyone.
I needed to find an orthopedic surgeon and not one doctor in my entire county …
While NJ Department of Human Services is trying to attract more minority owned businesses as service providers, the Contracting Department of Horizon NJ Health ignores all efforts and more than that, they are doing their best to stay away …
Called multiple times for patient listings of local MDs, got several lists and called EVERY NAME on EACH LIST only to discover NONE of the MDs accept the patient’s insurance. Perhaps you should update the century old lists of MDs you have …
Awful experience. Purchased their dental insurance plan. Between my dentist office and Horizon NJ Health so o far it’s been a 4 month “circus” getting my treatment plan approved. Don’t for one minute think they are handing over $1000.00 to …
Usually I do not have any issues with Horizon NJ Health. But lately it seems less and less specialists are accepting Horizon leaving you to travel several counties away from home to seek treatment. Also they are frequently denying tests …
I got this insurance because I was only making 200 dollars a week working part time. Although they covered most of my costs while I had this insurance one day I got a letter stating that I was employed at another business at the complete …
This insurance company needs a complete redo or just plain be eradicated altogether. I work in radiology and it’s flat out unacceptable that they take 1-2 weeks and sometimes longer to review a case for an authorization (which is NIA the …
Customer service is horrible. I worked on job nearly 40 years. I had to cut my due to my health status therefore losing my health coverage. Associates do not update information nor do they pay bills. I sent documentation proving I do not secondary insurance. I have been going through this since March 2015.
.
I only had to deal with this insurance company as my secondary. I would give it a negative score if possible. Their DME subcontractor for authorization and payments , CareCentrix, refuses to bill secondary even when they ARE the …
I’m 18 weeks pregnant and needed a root canal . They denied it twice and after I appealed it they denied it within less then an hour of me appealing it when they said it would take 72 hours . The pain has gotten so excruciating that I …
They won’t look at ANYTHING you send them not why do I have to sent THREE APPEAL FORMS ON A FORMAL APPEAL LETTER?? Oh because it has 3 claim numbers; yet said appeal form has no where to put the claim numbers. So incredibly …
One of the most unreliable insurance companies out there. Trying to find a doctor that accepts their plan is extremely difficult. They don’t update their website so when you call a doctor they say, “oh we don’t accept that insurance …
What is wrong with this company? I’ve been trying since August (it is now March) to have them pay for BENEFITS THAT I HAVE!! 30 hours on the phone… I’d give negative stars if possible: -*Get different answers to the same questions from …
16 months, and these people still cant get information correct. Meanwhile, I still pay out of pocket for medications, because they can’t seem to understand that I have no other coverage. Over 20 phones calls, they say its getting resolved, …
Absolutely horrid insurance company. Recently had to switch over to this company as our kids pediatrician no longer accepted our old insurance. Our son has diagnosed ADHD and after a period of finding the right ADHD medication for him, has …
If you get Judy Gonzalez on the phone hang up immediately unless you want a bunch of incorrect information. I called on 7/16 with an important insurance question and she acted as if I woke her up out of a 100 year slumber. Another agent was able to rectify the situation immediately while I assume; Judy relearned her ABC’s.
I would give 0 stars if it were an option. Signed up because I could no longer continue at my job of 10 years due to a cancer diagnosis. At first it seemed great they sent my card in and approved me right away. What they didn’t mention is …
(Translated by Google) It is difficult to get specialist doctors with this plan. 😒 …
I like this
Horrible!! Buyer Beware!!
Horrible
I work there and the employees are nice
customer service is horrible and website never loads!
Been trying to call all morning and getting nothing but a busy signal
Not at this location any longer
Some of the customer service reps are stupid as hell!
They hire anybody to do the phone lines
Never let me down for my medical care.
customer service was horrific. asked for a supervisor and the rep (Giovanni) hung up on me. Eeeks!!
I am very frustrated with claims department reps coz NO one is helping me with my claims problem.
I’ve had no problems with Horizon. Great coverage.
Words don’t describe how unbelievably horrible this company is. Stay far far away from a health plan with them!!!!
The woman with the southern accent in the prescribed authorization department is cocky, doesn’t want to help anyone and would rather snitch on her coworkers to stay in good company standing
Dont ever get a serious illness, you wont get approved for anything and most likely die. So sad
They really suck and they are getting worst the money looks like people not important to them anymore and whoever is in charge should be allowed arrange a pair of socks
dont call this place its trash, i called at 5 PM and was speaking to Ebony who was eating on the phone and giving me attitude like sorry you fat cow lunch break was over 5 hours ago why are you on the phone speaking to customers and eating at the same time
if i could give them a 0 i freaking would, i regret soooo much switching from amerigroup, definately going back!!
Weakest health insurance company I’ve ever came across! Even with the medical transportation!!!!!
i have never had to wait long to talk to someone, they have always fixed my bills from out of network (state) and I have a thankful heart they are there to support families
The website takes 5 minutes to download, THEN if you need a doctor, they give you the wrong doctor for the practice, THEN the doctor can’t be found, You then call horizon they will have to add that doctor manually’
At least 90% of the doctors listed do not accept the insurance and have tried to have their info removed. Keeping them on to make it look like a functioning system has to be fraud.
By far the worst insurance ever!! I have to called them every month because there’s always an issue! And the representatives never know anything until you speak to someone hirer than them.
40 yrs old and 17 weeks pregnant. Still waiting to get authorization for ultrasound. I was actually told at my Drs. that this is the worst insurance to have when pregnant.
Terrible. Its better to die than trying to call Horizon NJ (MLTSS) for one simple question!! For example, today I have dial 7 different numbers & extensions sin 9:30 AM is now 11:45 AM and I have solves N O T H I N G
They have always been very helpful with any problem I have ever had; and our bills are always covered. Their network of doctors has expanded over the past year and that makes it better for us, too –
I need an MRI to check for brain tumor but they say I have to have a broken neck to get the MRI approved Jajajjajaja jajjajajaja Jajjajajja. MRI is not for broken bones is for everything dummies
Every specialist (neurology, cardiology, credible therapists, competent physicians), have dropped Horizon NJ, due to non-payment. Due to PTSD, panic anxiety issues, etc., I’m stuck with substandard healthcare. Lost the best primary physician I had.
The insurance company claimed that my primary care physician, Dr. Brattelli, was out-of-state despite the fact that he was already within the state of New Jersey. Furthermore, they have not answered the primary care physician nor corrected the problem like they were supposed to.
It is very difficult to find providers near me! They need to update the website. I am noticing less physicians participating with this HMO so I am doing my research to find a better one. …
Trash. Paying mortgages in premiums and still have to call about a $300 Check up visit not covered. At a 1k per month why am I still needing “approvals” just to get a consult? . Im so sick of this experience i’d rather just take my chances with death!
As the owner of a company insured by Horizon with another company’s vision plan I called today to see what it would cost to change over to Horizon. I was put on hold more than once. Twenty minutes later someone picked up, who asked me the …
I keep getting harassing phone calls from a Britney about an important health reminder for some lady who she can’t even pronounce her name. I have told her 3 different times she has the wrong number and to either note this on the account or …
does anyone know any good insurances out there? my insurance got terminated bc apparently my income is high when i make only 200$ per week and that is not even enough to pay for appointments to the psychiatrist bc I have a mental illness …
The problem with this insurance is that no providers seem to accept it so when you have an issue you can’t find anyone.
I needed to find an orthopedic surgeon and not one doctor in my entire county …
They purposely don’t answer the phone.
Every time I called they put me through to the customer survey at the end. This place is Sad
While NJ Department of Human Services is trying to attract more minority owned businesses as service providers, the Contracting Department of Horizon NJ Health ignores all efforts and more than that, they are doing their best to stay away …
Called multiple times for patient listings of local MDs, got several lists and called EVERY NAME on EACH LIST only to discover NONE of the MDs accept the patient’s insurance. Perhaps you should update the century old lists of MDs you have …
Awful experience. Purchased their dental insurance plan. Between my dentist office and Horizon NJ Health so o far it’s been a 4 month “circus” getting my treatment plan approved. Don’t for one minute think they are handing over $1000.00 to …
Usually I do not have any issues with Horizon NJ Health. But lately it seems less and less specialists are accepting Horizon leaving you to travel several counties away from home to seek treatment. Also they are frequently denying tests …
I got this insurance because I was only making 200 dollars a week working part time. Although they covered most of my costs while I had this insurance one day I got a letter stating that I was employed at another business at the complete …
This insurance company needs a complete redo or just plain be eradicated altogether. I work in radiology and it’s flat out unacceptable that they take 1-2 weeks and sometimes longer to review a case for an authorization (which is NIA the …
Customer service is horrible. I worked on job nearly 40 years. I had to cut my due to my health status therefore losing my health coverage. Associates do not update information nor do they pay bills. I sent documentation proving I do not secondary insurance. I have been going through this since March 2015.
.
I only had to deal with this insurance company as my secondary. I would give it a negative score if possible. Their DME subcontractor for authorization and payments , CareCentrix, refuses to bill secondary even when they ARE the …
I’m 18 weeks pregnant and needed a root canal . They denied it twice and after I appealed it they denied it within less then an hour of me appealing it when they said it would take 72 hours . The pain has gotten so excruciating that I …
They won’t look at ANYTHING you send them not why do I have to sent THREE APPEAL FORMS ON A FORMAL APPEAL LETTER?? Oh because it has 3 claim numbers; yet said appeal form has no where to put the claim numbers. So incredibly …
One of the most unreliable insurance companies out there. Trying to find a doctor that accepts their plan is extremely difficult. They don’t update their website so when you call a doctor they say, “oh we don’t accept that insurance …
Absolutely AWFUL.
Lost documents relating to my sons ABA therapy coverage and took an extra month …
What is wrong with this company? I’ve been trying since August (it is now March) to have them pay for BENEFITS THAT I HAVE!! 30 hours on the phone… I’d give negative stars if possible: -*Get different answers to the same questions from …
16 months, and these people still cant get information correct. Meanwhile, I still pay out of pocket for medications, because they can’t seem to understand that I have no other coverage. Over 20 phones calls, they say its getting resolved, …
Absolutely horrid insurance company. Recently had to switch over to this company as our kids pediatrician no longer accepted our old insurance. Our son has diagnosed ADHD and after a period of finding the right ADHD medication for him, has …
If you get Judy Gonzalez on the phone hang up immediately unless you want a bunch of incorrect information. I called on 7/16 with an important insurance question and she acted as if I woke her up out of a 100 year slumber. Another agent was able to rectify the situation immediately while I assume; Judy relearned her ABC’s.
I would give 0 stars if it were an option. Signed up because I could no longer continue at my job of 10 years due to a cancer diagnosis. At first it seemed great they sent my card in and approved me right away. What they didn’t mention is …