(Translated by Google) I want to hire the service and I’ve been waiting for 1 week and they just haven’t told me anything. I don’t want to be rude but the truth is very bad service. …
(Translated by Google) Very bad faces The ladies who are there, there are no people who speak Spanish, very insensitive you tell them if they give you a chance to pay on Friday and they don’t give you Chansa and they cut off the services …
(Translated by Google) I live in Horizon and the women there are the rudest and most overbearing I’ve ever met! Besides, they charge disconnection without having been disconnected when, according to what they already placed the order and …
Will not notify of repairs being made or even try to post online any information on how long or even if the problems will be solved in a timely manner.
I hate the water company never can work with you always rude than they send out the will and disconnection notice same time I don’t understand that part
There’s hardly any water coming out and the after hours extensions are “not reachable.” This is pathetic. Horrible experiences every time something happens.
Negative -5 ⭐s….Due date was 8/5 have bill showing date and everything…then they switched it to 7/23 service was disconnected…called and they said new bill was send with disconnect notice which never came….paid bill plus $80 …
No water since yesterday Saturday-11/25 4pm. Was told they fixed the issue at 8pm and would take some time to get water again. Sunday 7am NO WATER. Now they said they sent someone back out.
Terrible service, when there’s an outage rhey stop answering the phones because it’s too much work for them. It has to be the worst water service in the country!
Please work proactively to deal with the all too common issues that arise throughot the city’s waterways. Far too much is being paid in taxes for these problems to be a commonality.
Horrible customer service. Supervisor called me stupid because apparently they make the bill difficult enough to read..oh yea they don’t carry over past due balances and only send out notices in a separate letter.
We have no water at our house and i am trying to get someone on the phone. I just get transfered between extensions and then the system just hangs up. Its supposed to be the after hours line, what a joke.
It is really convenient that it is near my home, but I really dislike the penalty of 10% if you pay 1 day later, even if your due date is on a weekend that the office is closed.
There are too many water issues in Horizon. Pipes are ALWAYS breaking, then they take FOREVER to fix them…oh but the water bill is always high! Someone has to do something about it and quick! 😡 …
Customer service here is truly sad. The automated call servicre is extremly long and hard to navigate and constantly hangs up on you. To talk to you a real person there no help at all if you can actually get ahold of them.
Terrible. Staff can never give you a straight answer. All I needed was someone to bring out a meter. 5 minute job. Going on 4 hours now. Transferred to manager voicemail. Promised a callback…still waiting. Unbelievable.
This place is so complicated the woman that works there is unprofessional and doesn’t really know how to help customers she gave me the worst customer service I’ve ever had sending me to different Water place to find out that they also …
I have lived in Horizon City for 20 years and had nothing but courteous, professional assistance from Horizon Regional Water. I can also add that the current mandatory water limits is the first drastic problem I’ve encountered. It is certainly understandable that things break and repairs necessary.
They run a truly sad operation over at Horizon MUD. Terrible service it’s like they are operating 15 years behind the times. It’s terrible that there aren’t any other options when wanting to connect water services. That’s why they don’t …
After hours phone number is a joke it’s set on a loop and eventually hangs up on you. When I am able to get through the message states there is no water service and there is no time available when it will start working. Piss poor planning and piss poor customer service.
Rudest ladies ever you’d better get everything straight yourself cause they’re no help and they’ll be super rude to you whether you have everything or not. My paperwork was perfect but she still had an attitude like she didn’t want to be there.
Is 10:36 9/13/17 and still no water definitely calling tomorrow for some reimbursement I just pay 150.00 on my bill and EXPECT it to be working like they EXPECT to be pay on TIME they don’t even let the people know until we call to ask. Wow …
Whenever we have a problem, we can never get a hold of anyone. They have this loop that transfers you back and forth between two answering machines that tell you that extension is unavailable. If it is the weekend, we can’t get the problem resolved until Monday, if it’s not a holiday.
We had an emergency this weekend and no one could be found for service. They have no after hour emergency number. This is astonishing. Their negligence impacted me since Friday evening and need to wait for Monday 7am to get any type of assistance. Not Good. They got one star because there is nothing less to choose from.
Water goes off often! Wish we had more choices! So frustrating when you have things to do like brush your teeth, shower or prepare food. In the few years I have been in horizon the water has turned off about 6-10 I lost count already.
The absolute worst reason to live in Horizon is to deal with this “water company”. Zero customer service, their systems are OUTDATED and customers,who mind you, depend on water service get affected by this. Think TWICE about moving to …
Seems to me like the staff has no idea what’s going on. I’m a New home buyer and THEY messed up on the paperwork for my address. Then they went and removed the meter and now my family is without water. Why should i have to pay for their mistakes. All they had to do was a name transfer how hard can that be? They need better training!!
Worst customer service ever, and to top it off my bill keeps going up when I moved to horizon my bill was usually 60 to 70 dlls which was 2 years ago , same family and now im paying an average of 150 dlls monthly my meter is covered with a …
Worst Customer Service I’ve ever experience. They make you feel very uncomfortable and unwelcome. I don’t know they still on business. They’re the reason why I want to move out of Horizon. They all need to get fired.
File a complaint with the Texas utility commission, and were going to the board If I could give a negative rating I would. Your bill due date will change every month, the 28th one month to the 11th then next which doesnt make any sence when …
In my opinion they have better prices than El Paso water, I moved to Horizon about four months ago and when i went to connect the water they were very attentive and the person who assisted me asked if I was living at the property already …
Rude employes these people don’t have no knowledge of been a customer service get them out of office and put them to clean toilets that’s the way they act
If I could give zero stars I would. What absolutely rude customer service. I phoned up because I wanted to confirm they got my payments. Because it said to call customer service and this woman was completely rude ! And even put the phone …
I missed a payment in June 2021after paying on time since 2003. This utility is a racket almost like the Mob. I paid all my dues and penalties to reconnect but they have all day to reconnect. I have a dental appointment at 1300 and need to …
The customer service and people are just doing their jobs,I get it.but the 100.00 reconnection fee? You raise this fee last year when people are struggling? This is water!! Not cable…if one can’t pay the friggin bill during these …
We always paid our bill ahead of time. We usually paid $400 at a time. This is because we don’t like to mess with lines or waste time. Long story short, at the end of March 2020, my wife called to cancel our service because we were …
Very poor experience. No customer service and simply no help at all. They will disconnect your water and not advise you but when they reconnect your water they will ring the door bell or knock to notify you. It would be nice if horizon water company hired people with more customer service and willing to help the horizon community.
I wish I could give this company zero stars ! I have asked for a corporate number on several occasions and assistance with a payment plan after my bill skyrocketed . They have disconnected my water without notice . The guy shows up after …
July 26, 2021 now open to the public no more long waiting drive-thru. Still hearing upset customers while waiting in line. If only this place doesn’t charge a fee to pay on line.
Customer service skills needs improvement. I was told to wait for an inspector from 11-12. I waited 35 minutes called to see where this inspector was the lady told me he was 15 minutes away. I called back at 20 minutes more of waiting I got …
The bill does not clarify that if the payment is not made by a certain time you’re going to be charged a $100 my water was not even disconnected was not even the day of disconnection. The website QR Code would not open and I got charged for …
Even though I was giving monthly payments of $80-$100 and not putting it off… they still disconnected my water. They said I have to pay in full not in payments.
The Water Board Members need to be fired. Ridiculous to charge a minimum base fee of $60. My elderly mother lives on her own has to foot this outrageously high bill. Residents should be charged based on usage, not a flat rate. Horizon City residents should be outraged. Ridiculous!
(Translated by Google) friendly
(Original)
Amables
(Translated by Google) Very fast to pay for water
(Original)
Muy rapido para pagar el agua
(Translated by Google) Attentive staff.
(Original)
Personal atento.
(Translated by Google) I like your service, you can pay at a window from your car …
(Translated by Google) I want to hire the service and I’ve been waiting for 1 week and they just haven’t told me anything. I don’t want to be rude but the truth is very bad service. …
(Translated by Google) Very bad faces The ladies who are there, there are no people who speak Spanish, very insensitive you tell them if they give you a chance to pay on Friday and they don’t give you Chansa and they cut off the services …
(Translated by Google) I live in Horizon and the women there are the rudest and most overbearing I’ve ever met! Besides, they charge disconnection without having been disconnected when, according to what they already placed the order and …
Terrible customer service. If you have any questions they just tell you I don’t know.
I was in and out.
Water waste everywhere
Cool
Nice and friendly
Good service
Pay my water here.
Worse place and staff.
Worst customer service
Nice customer service!
very fast change of contract
The people their are helpful and great.
Friendly and helpful staff
Extremely rude while trying to get guidance to connect services.
Always problems and issues. Horrible staff.
Not enough customer support took to long in drive tru
Been trying to get a hold of them and their phone service sucks. Cant even get a answer
They take forever to answer the phone, when most of the time they are not doing anything
Service is awful..there is always a line because the customer Service Lady’s ignore the customers..
Staff is very rude and take forever to answer the phone I was on hold for more than 15 minutes and can’t even get get a formal answer to our questions
I can’t believe it! This is unacceptable and disappointing. We have no water and no way to speak with anyone. What now? Suggestions anyone??
Over price for water and services need to be investigated by Texas utility commission.
No emergency number. No water pressure all day. Nobody answers the phone.
Friendly customer service!!
Worst customer service ever wish there was other water services around the area these people are extremely rude and unprofessional.
Really rude customer service poorly managed not helpful at all! Think twice before you buy in horizon sad !
Will not notify of repairs being made or even try to post online any information on how long or even if the problems will be solved in a timely manner.
I hate the water company never can work with you always rude than they send out the will and disconnection notice same time I don’t understand that part
Bad customer service, they won’t take card payment:(❌❎✖️❌❎❌
There’s hardly any water coming out and the after hours extensions are “not reachable.” This is pathetic. Horrible experiences every time something happens.
Negative -5 ⭐s….Due date was 8/5 have bill showing date and everything…then they switched it to 7/23 service was disconnected…called and they said new bill was send with disconnect notice which never came….paid bill plus $80 …
No water since yesterday Saturday-11/25 4pm. Was told they fixed the issue at 8pm and would take some time to get water again. Sunday 7am NO WATER. Now they said they sent someone back out.
Worst customer service. Rudest lady that they have working in the office.
Terrible service, when there’s an outage rhey stop answering the phones because it’s too much work for them. It has to be the worst water service in the country!
There is absolutely no customer service. When trying to contact someone I get transferred between lines and then disconnected.
Please work proactively to deal with the all too common issues that arise throughot the city’s waterways. Far too much is being paid in taxes for these problems to be a commonality.
Clerks were very helpful, and courteous. Both by phone and in person. A real customer service.
Horrible customer service. Supervisor called me stupid because apparently they make the bill difficult enough to read..oh yea they don’t carry over past due balances and only send out notices in a separate letter.
We have no water at our house and i am trying to get someone on the phone. I just get transfered between extensions and then the system just hangs up. Its supposed to be the after hours line, what a joke.
It is really convenient that it is near my home, but I really dislike the penalty of 10% if you pay 1 day later, even if your due date is on a weekend that the office is closed.
They treat you like you’re an idiot. They charged me for a previous renter’s wanted usage! I’m trying to get an External audit from corporate HQ.
There are too many water issues in Horizon. Pipes are ALWAYS breaking, then they take FOREVER to fix them…oh but the water bill is always high! Someone has to do something about it and quick! 😡 …
Customer service here is truly sad. The automated call servicre is extremly long and hard to navigate and constantly hangs up on you. To talk to you a real person there no help at all if you can actually get ahold of them.
Terrible. Staff can never give you a straight answer. All I needed was someone to bring out a meter. 5 minute job. Going on 4 hours now. Transferred to manager voicemail. Promised a callback…still waiting. Unbelievable.
I’ve called maybe three times in a 2 year period. And every woman who works there is extremely rude and have an attitude. No customer service at all.
This place is so complicated the woman that works there is unprofessional and doesn’t really know how to help customers she gave me the worst customer service I’ve ever had sending me to different Water place to find out that they also …
I have lived in Horizon City for 20 years and had nothing but courteous, professional assistance from Horizon Regional Water. I can also add that the current mandatory water limits is the first drastic problem I’ve encountered. It is certainly understandable that things break and repairs necessary.
They run a truly sad operation over at Horizon MUD. Terrible service it’s like they are operating 15 years behind the times. It’s terrible that there aren’t any other options when wanting to connect water services. That’s why they don’t …
After hours phone number is a joke it’s set on a loop and eventually hangs up on you. When I am able to get through the message states there is no water service and there is no time available when it will start working. Piss poor planning and piss poor customer service.
Rudest ladies ever you’d better get everything straight yourself cause they’re no help and they’ll be super rude to you whether you have everything or not. My paperwork was perfect but she still had an attitude like she didn’t want to be there.
Is 10:36 9/13/17 and still no water definitely calling tomorrow for some reimbursement I just pay 150.00 on my bill and EXPECT it to be working like they EXPECT to be pay on TIME they don’t even let the people know until we call to ask. Wow …
Whenever we have a problem, we can never get a hold of anyone. They have this loop that transfers you back and forth between two answering machines that tell you that extension is unavailable. If it is the weekend, we can’t get the problem resolved until Monday, if it’s not a holiday.
We had an emergency this weekend and no one could be found for service. They have no after hour emergency number. This is astonishing. Their negligence impacted me since Friday evening and need to wait for Monday 7am to get any type of assistance. Not Good. They got one star because there is nothing less to choose from.
Water goes off often! Wish we had more choices! So frustrating when you have things to do like brush your teeth, shower or prepare food. In the few years I have been in horizon the water has turned off about 6-10 I lost count already.
The absolute worst reason to live in Horizon is to deal with this “water company”. Zero customer service, their systems are OUTDATED and customers,who mind you, depend on water service get affected by this. Think TWICE about moving to …
Seems to me like the staff has no idea what’s going on. I’m a New home buyer and THEY messed up on the paperwork for my address. Then they went and removed the meter and now my family is without water. Why should i have to pay for their mistakes. All they had to do was a name transfer how hard can that be? They need better training!!
Worst customer service ever, and to top it off my bill keeps going up when I moved to horizon my bill was usually 60 to 70 dlls which was 2 years ago , same family and now im paying an average of 150 dlls monthly my meter is covered with a …
Worst Customer Service I’ve ever experience. They make you feel very uncomfortable and unwelcome. I don’t know they still on business. They’re the reason why I want to move out of Horizon. They all need to get fired.
File a complaint with the Texas utility commission, and were going to the board If I could give a negative rating I would. Your bill due date will change every month, the 28th one month to the 11th then next which doesnt make any sence when …
In my opinion they have better prices than El Paso water, I moved to Horizon about four months ago and when i went to connect the water they were very attentive and the person who assisted me asked if I was living at the property already …
Rude employes these people don’t have no knowledge of been a customer service get them out of office and put them to clean toilets that’s the way they act
If I could give zero stars I would. What absolutely rude customer service. I phoned up because I wanted to confirm they got my payments. Because it said to call customer service and this woman was completely rude ! And even put the phone …
I missed a payment in June 2021after paying on time since 2003. This utility is a racket almost like the Mob. I paid all my dues and penalties to reconnect but they have all day to reconnect. I have a dental appointment at 1300 and need to …
The customer service and people are just doing their jobs,I get it.but the 100.00 reconnection fee? You raise this fee last year when people are struggling? This is water!! Not cable…if one can’t pay the friggin bill during these …
What kind of service is this?
Everything was fine in my house.
They come shut off the Water service with only a 20 minute warning, after they …
Worse customer service ever put you on hold for more than 20 minutes and nobody ever answers your call.
We always paid our bill ahead of time. We usually paid $400 at a time. This is because we don’t like to mess with lines or waste time. Long story short, at the end of March 2020, my wife called to cancel our service because we were …
Very poor experience. No customer service and simply no help at all. They will disconnect your water and not advise you but when they reconnect your water they will ring the door bell or knock to notify you. It would be nice if horizon water company hired people with more customer service and willing to help the horizon community.
I wish I could give this company zero stars ! I have asked for a corporate number on several occasions and assistance with a payment plan after my bill skyrocketed . They have disconnected my water without notice . The guy shows up after …
July 26, 2021 now open to the public no more long waiting drive-thru. Still hearing upset customers while waiting in line. If only this place doesn’t charge a fee to pay on line.
Customer service skills needs improvement. I was told to wait for an inspector from 11-12. I waited 35 minutes called to see where this inspector was the lady told me he was 15 minutes away. I called back at 20 minutes more of waiting I got …
The bill does not clarify that if the payment is not made by a certain time you’re going to be charged a $100 my water was not even disconnected was not even the day of disconnection. The website QR Code would not open and I got charged for …
They turned my water off
I called and called no answer I went by office they wanted to charge me
$ 125.00 to turn it back On. …
Even though I was giving monthly payments of $80-$100 and not putting it off… they still disconnected my water. They said I have to pay in full not in payments.
The Water Board Members need to be fired. Ridiculous to charge a minimum base fee of $60. My elderly mother lives on her own has to foot this outrageously high bill. Residents should be charged based on usage, not a flat rate. Horizon City residents should be outraged. Ridiculous!