Dedicated to complete customer satisfaction, safety of our employees and protection of the environment See more
Read More| Friday | 7:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4:30PM |
| Tuesday | 7:30AM to 4:30PM |
| Wednesday | 7:30AM to 4:30PM |
| Thursday | 7:30AM to 4:30PM |
18500 N Allied Way, Phoenix, AZ 85054
We moved into our home 12/8/22 have only had recycling picked up once only after I called to question. Trash gets picked whenever they want. Has been from 2-4pm now all of a sudden 7am. Get it together people. Very frustrating!
Awesome company! They Care about customers and employees!
Best recycling company around. Hands down.
Easy to find. Helpful staff.
Can’t give a lower score on here,,employees driving positive score
Extremely bad customer service, and they will rip you @ every opportunity.
If I could give a negative score, I would. Unreliable is an understatement.
Never answer their phone, and do not return phone call when Customer leaves a Voice Mail
Terrible service, and the most incompetent group of people I’ve ever dealt with.
I had really bad experience with this company, they overcharge and make me waste my time.
Have 2 dumpsters they cant pick up when they say bs company
T
Rude costumer service and unreliable pick up. Do yourself a service and find another company to assist you with waste pick up.
They have the correct name , just flip it, THERE MANAGEMENT IS WASTE… THEY DO NOT CARE ABOUT THERE CUSTOMERS…
VERY SAD COMPANY….. PATHETIC MANAGEMENT AND PEOPLE.
I am very disappointed with the level of service I received after being a reliable customer for over 20 years. I will share this with all my friends and family, COMPLETELY unacceptable.
I would give this company negative star’s if possible they are pretty lazy and pathetic they have no help numbers for their employees especially past one’s if you try reaching out to them no contact number for HR or payroll department’s
Do NOT go with this company. They have the worst customer service and cancelling is even more of a nightmare than the fact that they don’t provide a legitimate service.
Worst communication and business of human services for their employees they take no ownership when they make errors.
Very very bad service, the worst of the worst I live in an apartment complex in Palm Beach area , FL, this co has Recycling containers that are never picked up, they come and do one side of the complex and they do not go to the other side …
Absolutely the worst company I have ever done business with. This company has knocked Comcast out of first place of being the worst company for customer service.
Don’t waste your time calling customer service for assistance. They are not empowered to help customers. They are empowered to be rude and condescending though.
Worst customer service! Consistently missing pickups, will not reschedule, and will not refund. Good luck getting through to a person who can help, and the Web site is useless!
I have experience working with Republic Services in at least 20 divisions and they are great for the most part, responsive, responsible, with great service, however the website is awful, entirely inappropriate for a company that generates …
Overbilled me, with unnecessary charges, no one anwers the phone, Republic Services not have a dedicated account manage.
Do not understand how they a billion dolars company
This is the worst company I have ever dealt with. I have been on hold for 52 minutes and cannot get any assistance. Unacceptable! I will be canceling our service.
We are moving on from this company, which provides a roller coaster of quality in its services. It has a very bad name in our part of New England. Many delayed pickups due to mechanical problems. And callers must wait an average about 20 minutes to talk to someone.
These guys are crooks! Called remove dumpster after contract expired and they refused. Then sent a $1200 bill to collections for a contract they didn’t have. Mafia style tactics! Wish i could post 0 stars
Have been asking these jerks for 4 years to pick up the can the previous tenants left. Now it’s attracting rats because the new apartments across the alley have a bunch of rude brats living there who don’t care about property rights.
Terrible customer support, constant missed collection. Run from this company, too many good alternatives. …
3 WEEKS AND I’M SUPPOSED TO BE APPROVAL FOR TRASH CAN PICK UP & RETURN TO MY GARAGE & THIS SERVICE HAS NOT BEEN DONE!! HORRIBLE BUSINESS PRACTICES! I’M BEING HELD PRISONER OF THE GARBAGE PICK UP COMPANY BECAUSE THERE ARE NO OTHER COMPANIES IN MY AREA TO CHANGE TO !!
I wouldn’t even leave 1 Star on how bad of experiance I have had with them . Have not been picked up but 2 times in 3months but I have gotten charged for the 3 months . Just want them to pick up the Dumpster and cant even get them to do that . So Frusterated and Mad !!!!!
So when we moved into our place in the Galleria we had the damn trash truck coming into our place at 5:45am making so much noise picking up the large trash bin that it would wake up both my wife and I plus our 3 year old. After many times …
Your company is not professional at all .Ihave called 4 times about a missed pickup of my garbage and all I get is nonsense. I have given my phone number 3 times and have not go the deciency of a return call . Your company is pathetic. Good luck getting paid .
Our condo has had the worst service from this company for over 1 1/2 years. They miss our pickup at least once a month and one time they only came once in a 4 week period. We have called the headquarters in AZ and they have done NOTHING to fix the problems. They should not be in business!
Horrible customer service. They will scam you and make you pay Bill’s that you were unaware of, sent us a bill for a drop off fee but lady never informed us of this. Be careful they are sneaky. Will be switching back to Waste Management soon, where they are honest.
These people totally screwed up my bill and applied my check to the wrong account. They wont help me correct it. They actually threw away some of my paperwork and now they want me to go have it replaced at my expense before they will credit …
Awful company, rotten service, rising prices, missed pickups, changes in schedule with no notifications. They have a call center you can call, but the only escalations they can make is to call the local office to tell them you aren’t happy …
I have had service with this company for less then 1 year. And in that time I cannot tell you how many times I have had to call for missed pick ups, messed up bills and a complete run around Everytime I call. I am cancelling my service and going with another garbage company.
Bad drivers who slam dumpsters before 6am, Many times I contacted them. Then when you complain they move the dumpster around the corner. Complain again when the driver still continues to do it and they try and tell you that the guys who …
If I could give them Zero stars I absolutely would. This company is full of lies. They are trying to ruin an already established neighborhood stating that it is industrial but yet they need a re-zone hearing because it is residential. We …
No call no show for 7-7 residential service, requested and confirmed by customer support on 7-6, on 7-8 customer support indicated someone reported pick up made, serious integrity issue, was informed a supervisor would call me to …
What a bunch of clowns. Missed Pickups then they tore the entire door off of our dumpster enclosure with their truck. Nice. Cant get a phone call back, endless hours on hold….transfers….voicemail. A Total Circle Jerk with one person …
This company is a complete unethical corporation that keeps sending bills and threats of collection without being transparent as to why bills keep accruing in the fact that service was cancelled. I am extremely disappointed that the board …
This Company is Horrible! Been lied to by Customer Service, Drivers and the like, next call is to Corporate in Arizona. Have had a scheduled bulk pick up for a week and the trash is still sitting there. Allied or Waste Management is a better choice and will probably be going back to one of them.
I am very disappointed with this company you can pay your bill but do not expect them to pickup trash on the days they are suppose to. I have called on three different occasion about my trash not being picked up. First no one can tell me …
Chris Cohn is the customer service representative for my account. He is always on my side and happy to help. Republic could use more like him.
Julie Davis
This is the best company I’ve ever worked for! I worked in a commercial waste landfill and we followed all landfill regulations and completed our regular inspections and sample testing without cutting corners. Management was excellent and …
Republic Services contracts are complete bs. They never follow the rates at which are agreed to on the contract. In addition to the blatant illegal activity regarding their contracts they also lie about their services. They always market …
if I could give ZERO stars I would but its making me give 1. This company is HORRIBLE. If you need a large waste container delivered dont waste your money here! call a different company! We paid almost $700 for a 40 yard container to be …
Days late on delivering the bins, multiple missed pick ups. Countless phone calls to customer service regarding these issues. Credited a ridiculous $9.00 for my troubles. Also, unrealistic additional fees added to the monthly bill. Absolutely horrible service.
To Data Engineers: Do NOT apply for a job here. You will regret the interview process and the work. Trash company = “Trash” people. When you are close to trash I guess you will start smelling like trash. Unprofessional staff btw – Data Analytics team. Go read the Glassdoor reviews.
This is regarding our service in Eastern Pennsylvania. In 2018 when a competitor entered the area we were promised a competitive rate. It lasted for one quarter. Our rate steadily climbed from $100 to $191 over a two year period. The local …
Ive been trying to get in touch with HR lady ilene for weeks now about a personal issue ive left multiple voicemails and she wont respond. Im at the point now about to just contact my lawyer sense they want to ignore me.
Believe these reviews. Republic Services is not here to serve its customers. It is here to serve the stockholders and it shows with absurd price increases, terrible customer service, and a stock price that has skyrocketed in the past 5 …
Terrible customer service and very irresponsible, needless to say unprofessional, handling of customer calls in the Fremont, CA office. I spent HOURS ON HOLD, was GIVEN WRONG COLLECTION DATE, and PUT ON HOLD AGAIN EVEN AFTER REACHING AN …
I reported my trash can missing a week ago to the city after a Friday trash pick up. They told me to just put it in black bags and It would be picked up, they did not pick up on Tuesday and Friday still no pick up. The city has trash can on order but none available. Republic is the sub contracted and they don’t answer there phones
No stars should be available. We had a 2ft cubic yard dumpster for 2 years. Service was fabulous! We sold that property and moved 1 block down the street. I called numerous times to have dumpster moved. After nearly 4wks, we received a …
We used republic for the last three years! Rates were being increased yearly close so 15-20%; id call to get a more reasonable increase and finally, this year they simply never got back to me. …
Very very dishonest company. Do not do business with these guys. They would frequently not pickup, and claim the dumpster was blocked. Calling them to figure out why was always the most miserable experience. They would always claim the …
Apache Junction switched from RAD to Republic less than a year ago and the service at our business has been terrible. We have to call almost every week as the miss our pickup. Trying to run a business with trash overflowing and spending …
I don’t believe these negative reviews. I hear other employees on the phone with customers. They are professional and have wonderful working relations with their clients or customers. I can tell by how they speak to them, the tone and …
Price was increase without sending me any letter or calling me as well as the times they pick up my waste. They come every month and over charge me. I usually look at reviews but this company is really good on hiding them because they’re all bad.
service was actually good until recently. Their drivers cracked both my containers and I requested they be replaced….five weeks and a dozen calls later…nothing. The rep I spoke with 8/28 admitted they are severely shortstaffed and can’t …
Wish I could rate in the negatives. Sat on hold for 30min to schedule a bulk trash pick up for our street scheduled for tomorrow. I was told rudely that the schedule is full. I said, “but you’re already coming down my street” I was told I …
DO NOT USE THEM EVER! I have been a customer for 10 years. They missed two pick-ups this month. They have been rescheduled . . . twice. They have still not picked up the trash. I have called several times. They claim to have escalated …
Republic Services has serviced our home in Orange County, CA for years and we’ve never had an issue. We also have the nicest drivers!
Republic states they have to have a phone call from the customer in order to cancel service. I have been on hold over 20 minutes and still waiting to talk with a human to complete my cancellation! And the trash and recycle bins are beat …
I signed up with Republic, after having no problem with their services through City of Buckeye, while moving to a new home. I had to call/email every time for pickups, they never came once on time at my new house. This went on for nearly …
I was hit by one of their garbage trucks, I was on my bicycle, I had the right of way, I didn’t have a stop sign. The driver said he seen me and pulled out in front of me anyway, he said he had a big truck and I should of stopped, I …
Up to till August of 2017 Republic did a good job here in Georgia, they collected the trash and recycling with no issues. Missed pickups were extremely rare and corrected immediately. That changed. During one three day period their …
The drivers are great! They are the only reason why I gave a 2 star rating. Customer service is horrible & prices are insanely high. I was told that my recycling service would cost $35.70 every 3 months, which isn’t bad. Today, however, …
I am very unhappy with this service. They have missed 5 bulk pick ups. I live in an Hoa. I call and ask what’s going on and why they missed it and they never have a reason. I asked if there was an reimbursement for missing the bulk pick up …
Avoid using this company at all cost!!! If there’s smaller waste companies in your area, that would be your best option. These guys are too big to fail, and their poor quality of service reflects that. If you enjoy having missed trash pick …
Republic took our can back by mistake. Right during Christmas. Called and was told jan5th for new can. Nope. Called and was told jan 14th. No can. Called and was told a manager would call. Nope. No call no can. We got an $8 credit. But It …
Absolutely no communications to customers about your local labor strike in the greater San Diego area directly impacting collections. Your communications team should be fired. Messages should be going out regularly (READ – DAILY) with …
I HATE THIS COMPANY!! I HAVE GARBAGE BAGS ACCUMULATING INSIDE MY GARAGE BECAUSE THEY REFUSE TO COME AND DO THE JOB THEY’RE PAID TO DO! IT’S BEEN OVER A MONTH WITHOUT THEM COMING TO MY PART OF THE NEIGHBORHOOD. I CALL CUSTOMER SERVICE AND …
Trash pickup has been reliable but recycling pickup extremely poor. After at least 3 weeks of the bin not being completely emptied (no obstructions in the bin), my recycling has not been picked up at all for 2 weeks. I have made multiple …
Republic services has the worst customer service! Our experience was with the account rep Francisco Arayuo and his manager Brenna Sanchez. We took over the management of a property in March/April 2020, my assistant contacted Republic …
The most sub-par waste removal company. Government regulations originate from such predatory (my next 3 months due even though I cancelled prior to the new period) and incompetent institutions as this (which match the gov’t ironically) …
I have had issues with my trash and recycling pick up since day one! When trash was picked up the drivers would drop bags of trash in my driveway as well as on my road and keep going. After multiple phone calls this behavior stoped, my …
This has been the WORST company I’ve ever dealt with, from a business to business standpoint. I have already filed a BBB complaint (9/28/21) against them as well and still no resolution to my request: …
My experience with this company has been terrible from the beginning but lately it has gotten so bad that I am considering selling my property just so I don’t have to deal with them anymore. Early last year I halved the amount of service I …
We were new to North Carolina and signed up with them. We learned very quickly we could take our garbage to the city dump for under a dollar a week. The receptacles were very large and heavy and we had to haul them up and down a hill for …
We have 3 shops, currently just opened 1 over a month ago. We were ok with there service before opening up our 3rd location. We place an order prior to open especially while we were in the process of remodeling the 3rd location. Its has …
I am a customer. The people that pick up my trash are professionals who know their job. This review is not about them. It is about paying my bill. I do not and will not pay any of my bills through a machine, do not like automated service. I …
This company does not pick up trash on time, does not notify if being late, does not pick up all trash that is payed for. They have regularly been late between 2 days and one week for at least 6 mos. …
My condo complex is transitioning from previous waste company to Republic Waste Services. Republic waste service was to replace the precious company containers with their company. I called ahead to let them know what size containers I …
They have run over my yard and boulders for the last several months. I actually have photos of the dirt print the tire tread left on my driveway after smashing my boulders into the ground. I then took photos of the truck and tire tread the …
I’ve been managing commercial property in San Diego for 17 years. Republic Services has gone downhill and turned into a horrible vendor to work with. No matter how many times I call to complain, their drivers always pin the lids behind the …
They have missed at least a dozen pickups in just a few months. There is no customer service and when you find someone to speak with they are absolutely no help. I have requested a supervisor to call over a dozen times and I hear nothing. …
My card is charged each month and service is paid for. However, since October they have not picked up my trash. Finally after 3 weeks it was serviced even though I called every week. I must Still call each week because they wont pick it …
At least four times in the last two months my garbage/trash has not been picked up. I called the company at least three times and listened to them say they would reschedule it but, with the exception of last week, nothing g was picked up …
Forced to use this company because it was the only option in my area. I had several times where trash was left, missed or scattered in my yard and left. Upon moving and closing my account they owed me money. They did not send it after 4 …
Our church in Sacramento, CA (7140 Watt Ave. North Highlands, CA 95660) was using Republic services for many years. In June 2022 we decided to cancel their service due to poor quality and huge increase in billing. Since June 2022 we can’t …
So far they have been picking up our trash and recycles for 4 weeks ( we just moved to a new city who recommended them ) and they’ve already missed one pick up. Found a new company near the area; called to cancel Republic. They refuse to …
I’ve been a loyal customer of this company since they began servicing Apache Junction AZ, they have great pickup service, however fees constantly increase for loyal long time customers and new residents get the deals. I recently got billed …
Seriously charging a >$10 per month fuel charge in advance when gas prices are nearly what they were 6 months ago?
For that much I can haul it to the dump. …
For the prices they charge , you’d figure professionalism would be a priority, but its definitely not , the picture depicts trash from a 1/2 full dumpster that was removed from the dumpster and thrown on the ground, it literally took more …
BEWARE-DO NOT USE THIS COMPANY.
I have several rental properties and use Republic Services for 3 of the properties. Each of the three properties is within the same city El Segundo; the same …
This company should remove the term “Services” from it’s name as it is anything but a service provider. Seven out the last 8 weeks it failed to pick up our trash. After failed promises of “we are solving our staffing and equipment …
This is a photo of Tim doing his thing, in Glen Allen, Virginia. I stopped to watch, because Tim is an artist. He moved that truck and that bin around like a choreographer managing dancers. Remarkable precision and efficiency. Serious …