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Our building representative and customer service is fairy good, just make sure before a tech comes out that you won’t be billed for a trip charge. Take a picture if there is a billing issue. Tech services are scheduled pretty fast!
Very disappointed in Hotwire. They charged my account $900 for an internet services which was a mistake on their part. I called to resolve it, they were rude. When they finally sent a credit request it took weeks and many many phone calls …
There are many odd problems that occur with the television service: I encountered yet another one today and have called technical support six times, either I was told I would get a call back or I was put on hold for an hour and 15 minutes …
Our neighborhood signed a contract with this company so we are stuck. We have had issue after issue, from service to billing. If Amaurys Perez or Thania Langford promise you anything more than HORRIBLE service do NOT believe them!!! They …
I called in tonight because both my boxes were not getting any channels. The first time I called I was hung up on while giving my customer number. I called back and got another representative and asked for a supervisor, she claims she sent …
I have to admit that I’ve had quite a few problems with my internet. But I don’t think they were to blame. Lightening hit our area and knocked out our service. Then for 4 weeks, it continued to go in and out. I called multiple times …
Moved into a new condo that includes Hotwire Internet and television. I tried several times to set up an installation appointment through the toll-free number and had very little success then I posted on Twitter and immediately received a …
I had the pleasure of working with Julie Knutsen to resolve an issue I had with Hotwire. She handled me calmly and competently. I had been trying to reach the Hotwire 800 number for hours to no avail. A tip from a friend led me Julie. …
Our community of Fairways in Boca Lago recently changed provider from Comcast to Hotwire. There have been some challenges with customer service. I was fortunate to have had Emmet Frank to guide me during some challenges of operating the new …
I had a great experience with Hotwires on site office at the Fountains of Lake Worth. Jerry was simply amazing and made the return of my equipment and the set up of my new home so simple and straight forward. Having the on-site office is truly great. Thank you!!
My family and community have had a fantastic experience with Hotwire for the past year and a half. Our service works well, is incredibly fast and reliable. The fiber optic is fantastic and our whole house is wireless, even our cable …
Originally I had posted a terrible experience with the company. Within 20 minutes I had a call from Serena who is the rep for the Valenicia Lakes residence in Boynton Beach. She quickly and thoroughly helped me and resolved my issue. Hotwire you are so lucky to have her on your team
OMG I just open account with them. My association is changing the service cable and internet to Hotwire…now I get so concerned about it after see those bad reviews…Well so far the person That came to my house today to open my acct was …
We had an issue with our TV’s following the storm, so we called Hotwire. They responded immediately and sent a tech, Micherold, within 30 minutes. He diagnosed the issue, resolved it and was out of here in less than 30 minutes. Great service.
Its shocking what i have experienced with this cable & wifi company and the costumer service gets worst every single day. They barely have staff available in the Miami area and i was re-scheduled 2 times (last minute & the first time they …
I just had my new services installed by Kevin, and the process was incredibly smooth! Kevin is super knowledgeable, courteous, and professional… This was by far the best experience I have ever had with a cable company! On top of everything, my home Internet is incredibly fast!
Beyond disappointed with Hotwire. Terrible customer service. I scheduled an appointment which required to take half a day from work and pick up my 13 months old son to be available between the afternoon window that was given to me and in no …
This is the most horrible company I’ve ever seen …people that pay their bills on time there TV service constantly goes our at least twice a month The representative can’t never help you they always have to schedule an appointment what you …
HOA has a 10 year contract with Hotwire Communications which includes a large selection of digital channels, HD service, 2 “cable boxes”, “full” HBO and Showtime included, DVR and 100 megabit internet. This is all part of our monthly HOA …
Julie Knutson is an incredible employee and an asset to Hotwire in every possible way. Anytime I’ve had any problem since Hotwire is in Boca West Country Club she has always resolved the issue easily and efficiently. I can always count on …
At a time when viewing the news was essential to my being accurate in my work, the service in the house became inoperable. Both desperate and frantic I reach out to my Hotwire community manager. The attentiveness, customer service and …
This my first time using Hotwire communications and I can say based on the installation I’m not pleased. I was scheduled for installation for today 10/27/20 between the hours of 10-12. Someone called me about 10’ish saying that tech was …
We spoke to the customer service rep Matthew Overstreet this morning about our new service that will be installed soon. He actually took the time to go over our order for service and even informed us of other promotions that they had that …
Atrocious service. I’m forced to use them as my builder signed a contract with them and no other providers are allowed here. After taking a day off to have “their equipment” installed to avoid issues, the installer left saying that he would …
My family was experiencing internet speed hiccups with our wifi. Although the Hotwire techs did the best they could nothing was getting to the root of the problem. We were becoming very frustrated and asked Hotwire to send their very best …
Hot Garbage, I thought Xfinity was bad. Unfortunately it’s literally my only option for neighborhood. Would not recommend at all, decent speeds, goes out roughly 5-6 times daily for a 90 sec period. Router provided is trash. I’ve had better service in a 3rd World Country. DO NOT USE their service, negative stars!
our HOA bought this junk and now we are Forced to pay. Service is out for Days not hours. Calling them gets nowhere. Why do I have to give them one star
Had to share my experience. Moved into house I purchased with fiancé who works from home and five year old who was really bored from hour one during the moving process. Called Hotwire and couldn’t get an appointment until July 6th. Spoke to …
Under no circumstance and by no means would I ever recommend Hotwire Communications. It’s included in my rent so it’s literally free and I would rather pay for decent service than use Hotwire. …
My neighborhood switched over from Xfinity last year. I have to say that it has been the absolute worse experience I have had with any telecommunications company. For 6 months I have had billing issues that keep getting passed to a …
I have HotWire television, internet and telephone service through my community. I had the faster service than what was offered through my HOA which I paid for. I was having issues with my internet service. I called our representative …
I love Hotwire service. The service always works well and the amount of programs I can record is spectacular. You also get an immediate response if there’s ever a problem. I like the new app. Kerline is a magnificent account manager and she’s not only a professional but always offers a great customer experience.
Had two problems: had to connect a wifi extension to my wifi eero. Veronica took care of it right away, it is working perfectly. When we switched to Hotwire my home phone answering machine stopped working. I called the tech department a few …
I had some tv issues with Hotwire and ENZO GARCIA was the technician who came to my home. He addressed all my problems in the most professional way possible. He was patient and kind and did the job to my 100% satisfaction. He is a most valuable employee to the Hotwire Communications company. I give him a 10+ rating,.
Hotwire has terrible customer service and technology. The cut deals with HOA’s and fail to deliver. Our internet constantly shuts down and every time we call they tell us to reboot the router, they don’t fix the problem. Yesterday a technician told us that our Netgear is not compatible.
Had an outage due to line being cut. Serena Gonzalez was terrific- worked to get me up and running so i could work at home without interruption. Techs were courteous, professional, and prompt. Thanks Serena & team for your outstanding efforts on behalf of your customer.
I called in and spoke to Hector. I had to take the time and go out of my way to leave this review. He was patient, answered all of my questions and was respectful the entire time. It was a breathe of fresh air when dealing with cable or …
Worst Unprofessional non responsive company ever Having a pool in stalled in my backyard 811 contacted everyone they needed to sign off on an open ticket that there were no utilities or cable lines in my backyard. Hot wires the only one not …
Our experience started on a rocky road. But Mr Garcia was our
knight in shining armour. He followed through with calls and emails until the whole system was up and running. We cannot praise his care, attention to detail …
I just want to let you how pleased I am with Hotwire and our rep Jerry Gilston of the Fountains in Lake Worth. I had an issue with a billing dispute and he handled it quickly and was able to resolve it in my favor. He was extremely …
I just want to let you how pleased I am with your rep. Veronica Anthony | Property Support Specialist. I had an issue with a billing dispute and she handled it quickly and was able to resolve it in my favor. She was extremely professional. Thank you for your excellent customer service.
I really appreciate the customer support. Really so much better than my previous provider. Especially Fernando Perez. He is great. I am happy to have HBO MAX included at no extra cost,
I recently made contact with Julie at the Boca West office in Boca Raton. I needed her help in opening an account for my sister who was soon to purchase a property in Boca West. The first time Julie and I spoke she informed me the …
This company is amazing. They have delivered everything they have promised. Adrian was our technician and he was fabulous. He was professional, knowledgeable and efficient. Our service was up and working in no time. He was so courteous and …
THE WORST Internet service provider. Their customer service is horrible and don’t even try to help you out. So I had to get this service (NOT BY CHOICE) since the comunity complex I had moved had a contract with the these guys and they were …
I’m the assistant manager of a condo in Key Biscayne and we use Hotwire communication. I have to say my account manager Joey Gonzalez is great. He makes sure that all request are done immediately. He is always coming by to make sure all of …
After speaking with several other representatives I finally got PRISCILLA to help me with a problem with my WiFi connection.
She was patient, pleasant and unlike the others she tried several solutions …
At first, Hotwire made a lot of mistakes while setting up our 1 GB internet and cable. They came multiple times to our home and every time they would leave, there would be something else to do as they would fix one thing but break another. …
I have been trying to get service installed in my new place for over 2 weeks now. I have had to miss 4 days of work now trying to get service installed. First the tech came out and wasn’t prepared. Then I would have to wait 1 week before …
Emmet Frank does a wonderful training.
A good listener and engaged on making sure any questions are answered.
If you need to become familiar with your Hotwire services I definitely recommend taking the training class.
This place is an absolute joke. They are trying to ROB me every billing cycle. My service is provided through my condo association (included in my rent) and they claim I signed up for a “promotion” or upgraded service for which they keep …
Avoid at all costs! After 3 chats and 4 calls over 2 months, I was finally able to get my credit back from them after they overcharged my final bill. Customer service is a joke and all you get is copy/paste replies, commitments they will …
I have had Hotwire in my community for the past 2 years, I was not super excited when they first came in because let’s be honest who likes change. But after now having them for over 2 years and during this time of COVID-19 I can not thank …
This company cannot even handle the simple task of setting up a recurring transaction. Not a single attempted/denied charge was made to my card from Hotwire, yet they had the card on file for the last 12 months. They will look to squeeze …
Our account manager Serena Gonzalez helped get us the service we needed for our cable issues. She was quick with her response to our problem and got the tech here the sane day. We were very pleased with her response.
Barbara
We have had nothing but the best experiences with Hotwire Communications since the day we started talking with them about installing in our community! Both their internet service and video servuce are exceptional, as is their customer …
I called to setup service the other night, but was told that because my property is new, I needed to speak to a different department. They tried to transfer me to the other department, but returned to tell me that department closes at 7pm. …
I usually try to refrain from posting negative reviews, but Hotwire is by far the worst provider of cable and internet. Unfortunately our community is holding us “hostage” to Hotwire – which they picked (God knows why??) and included in our …
Anthony –
You were absolutely great in getting my problem solved so quickly. You are exactly the kind of person that a company needs. I was hesitant in changing to …
My mobile phone had to be sent for repair, leaving me without a phone. i contacted Hotwire regarding adding one of their phones – contact via email, naturally. I explained my predicament and ask to place an order and schedule an …
Technology isn’t perfect and sometimes when it fails it feels like our world is coming to an end. Well, maybe not quite that serious but as a person who earns a living working from home, it was a major set back when my internet went missing …
We were lucky to reach Prionna Kenney to help us understand the bill we received. Prionna explained step by step what each item is and the cost. We even had some good laughs. I would like her supervisor to know how personable, good …
I have not had any service for three days. The first tech came to my house within an hour and a half and said it is not something he can fix it has to be fixed by the fiber optics division. He told me he called them and they will be here in …
3 weeks waiting for the technician, I cry, almost have a heart attack, but they font care at all. I work in a company that rents apartments for vacations, every time something doesn’t work in a unit, cable or internet, and I call a …
Cody has been a tremendous addition to the Hotwire team. Cody has been our Account Representative here at High Point West since the beginning of our contract and has proved to be a great Rep. and an overall great guy. We will sorely miss him but wish him the best of luck in his new position. Cody, we salute for a job well done !!!!
We had a serious problem with our Hotwire services after a power disruption and the inability of a service rep to correct the situation. I contacted Kerline Kongal who worked closely and patiently with me to get a service rep to arrive. …
Horrible. Service goes out at least once or twice every month or months. Today the service has been out since 5 pm. Almost 2am and nothing, because no one is working on it. I miss Xfinity but I’m trapped in Tailwinds with HOTWIRE, which is super expensive for lousy services and quality.
Terrence Moore did an amazing job assisting me with setting up service. I cannot give a full 5 stars without knowing what type of service I will receive when its installed. Company should also provide a chart of service cost BEFORE sign-up.
Crystal has provided the best service I have had from any service company. She is always cheerful and friendly. She always takes time to understand my issue. She tells me how she is going to solve the problem and then, without fail, …
I was having issues with the service from Hotwire and some problems getting a satisfactory resolution. But, once I reached out to the representative for our community, Kerline Kongal, my experience quickly turned into true “White Glove …
I would Never recommend anyone to use this service ever. I never Heard of this company until now but my hoa comes with free internet and cable from only this company so I reached out to use them. I let Them know that My phone service …
I had HC almost 5 years ago while I lived in Miami. Today, I get an email saying my service has been discontinued and I owe $250 for unreturned equipment. First of all, I haven’t had there service in over 4 years. So they obviously never …
Do NOT TRUST the fabricated 5 star reviews conveniently placed after people write 1 star reviews that accurately portray the service you get with Hotwire. Their customer service is the worst. The internet is SIGNIFICANTLY slower than …
I work in a leasing office that uses hot wire in all of our apartments.
It’s nice to be able to reach out to Jocelyn and always get a quick and efficient response. She makes my job 10x easier! Thank you Jocelyn for awesome work! 🙂
Emmet was our Hotwire supporter and was an amazing helper. He stayed on the line with me long enough to figure out that I can’t get hoHBO Max on my smart tv, so we worked on a tv in my other room. He was so patient, and I couldn’t have done it without him.
Hotwire service has been excellent, however I had an issue with my internet which meant no phone, no Netflix, etc. I called Cody Cunning, our building’s account manager, and he was most helpful. He had someone out in 1 day and the problem …
Unfortunately I could not put zero stars, but this is the worst service I’ve ever had. My apartment building made this company the only service available. If your apartment building requires this service find another place!! Their employees …
This is the second time within 4 days that I have no internet service the last time it was out for 2 days and it looks like it will be at least until tomorrow. Hotwire service is terrible. Meeting with HOA this week to remove Hotwire from our community ! This is ridiculous that we lose service so often!
My community switched to hotwire because Comcast had too many outages. Hotwire,in the 5 months we’ve had them, have had three times the outages Comcast had in the last year and the outages are hours and hours and hours long. Customer …
I havent gotten great CS during the pandemic – yesterday i called and was on hold for an hour before I hung up. Before then I sent an email in on 11/18 and had yet to receive a response. Luckily i found an email address and wrote in again. …
The worst company! Stay away! Customer service is terrible. Agents are useless. They just submit tickets for you and nothing else. You cannot talk with a manager because they are working from home. They only offer a call but no one ever …
It was a pleasure to be able to call our own representative at our country club who is working exclusively for the residents here. After many horrible prior experiences with Hotwire, it was great to have Marie Edwards as our liason. She …
Sadly, Hotwire is my only option in my neighborhood; but the service is not the best. When there are outages, it takes HOURS to get everything back up and running with no explanation as to the problem.
Absolutely terrible. They overcharged my account and were not able to resolve the issue while on the phone with me. They told me it would be handled by their supervisor and gave me an order number (1672839). They have kept me completely out …
Emmet Frank was excellent in instructing me, over the phone, how to correct my HBO Max subscription which became listed as expired, which was incorrect, to working again. What a friendly and intelligent young man. I was very impressed. Kudos to Emmet!!!!
I recently called to find out why “Grit” was no longer available to me. We subscribe to Dish through our HOA and the package that was supplied includes Grit.
My first call I was told that Dish periodically adds/subtracts programs at their …
If I could give a “0” star review I would. We were forced to use this backward company when we moved into our new home. I have to believe someone got paid a lot of money for this company to still be the ISP after 10 years. Service is slow …
I am the Director of Secuity of a large residential gated community in Palm Beach Gardens and I am extremely satisfied with the customer service they provide to all of our homeowners. Their in-house techs and JoAnne are great and their …
I live in St Andrews CC and our account rep Serena went above and beyond to assist me in getting the services I needed to be scheduled for my house. She has always been available for my calls and is very knowledgeable. Hotwire is fortunate to have her on their team!
Recently moved to a Hotwire service area and Terrance was phenomenal during the entire process from start to finish! Terrance literally had my family of 7 up and running with internet services in less than 24 hours! To Terrance and the …
Made a billing error, promised to fix the mistake already twice, and 2 months later still cannot get it corrected. Customer service person was horrible and aggressive, did not find the record of the issue and kept repeating: “this is not my …
Excellent and beyond that is the type of service I received from my personal representative Kerline Kongal. I think it is great that we have an assigned representative to help us through issues at St. James Golf Club. Ms. Kongal was …
Terrence Moore provided me with exceptional service. I was in the middle of an out-of-state move, so I was obviously stressed. He took care of all the details without me having to follow-up. I definitely felt like my account was a priority. Highly recommended.
About 3 months ago 2 boxes were return to Hotwire because they weren’t being used. At the time no one told us that returning 2 of the 3 boxes we had would break our contract. So I looked at my bill and notice it was $3500+ so I called and …
These technicians that come through Cascades Lake Blvd off Military Trail in Boynton Beach are rude. There’s a sign the clearly says drivers licenses and they insist on giving you their work id bag.
we had some issue with our system when we cam back to florida after being away for 6 weeks up north: no Internet, no telephone, no TV. I did speak to few customer service personnel and each one promised to call back and never did. The only …
The absolute worst internet I’ve ever had. I can barely stream movies, and I’m constantly disconnected during zoom meetings. It’s incredibly frustrating to work from home like this. Pretty sure they paid for all of the positive reviews on here. My friend also uses Hotwire and has the same issues that I have. Don’t waste your money.
We have had Hotwire for our cable and internet for about 2 years now. We are not happy nor satisfied with the quality of our internet and cable. Consistent daily lags, freezes, unresponsive at times, voice control doesn’t transition well or …
I had been experiencing intermittent cable TV outages all week capped off yesterday with no internet or TV at all. I attempted to troubleshoot myself for an hour by resetting the modem and router to no avail. I called hot wire and spent 45 …
Overall a good experience of 2 years with Hotwire. Had a pretty big problem when the condo building re-negotiated their contract and all of our billing was absolutely gutted and changed. At first, I had trouble explaining to their phone …
Very disappointed in the service or lack of! The internet/phone/cable has been out since 11 am this morning. This is unacceptable considering the fact that many of us are working from home and need dependable internet service. Aside from …
A huge shout out to Samantha Perez for her patience and kindness while getting our WFI up and running! I had 6 house guests needing to get connected and she did it! THANK YOU for your AWESOME customer service!
We had a few issues with Hotwire concerning the coordination of services being activated in our home at Valencia Shores in Lake Worth. I very much appreciate Serena Gonzalez’s professionalism and ultimately her ability to get us up and …
My experience with Hilary Cohen as my account manager has made me really happy as a Hotwire customer. There were a couple of times I thought about leaving given problems I had, but her exceptional customer service makes me want to stay. …
i want to commend and compliment Serena Gonzalez, the Account Manager for our community. She went above and beyond to make sure our service was reinstated. She was a life-line when waiting for a technician and the Fiber Team. She coordinated and tried to expedite service and provided superior customer service.
Always a problem. Everyday there is a Hotwire technician’s truck at the building. Interrupted, hiccuping television, unreliable internet. Life is too short to waste time weekly resetting your boxes and waiting for technicians. …
This is the worst cable provider ever. I have had to endure them in two communities I have lived. Currently, I have no service AGAIN. They send “in home” people to fix an outdoor fiber issue even when they know, or should based on multiple …
I moved in on the 27th and have been requesting a technician to come to connect my internet. The only availability I was offered for a technician to come and connect the internet was today (Wednesday 3/3) from 2 PM to 4 PM. I work remotely …
Finally after 5 months of problems with one of my 4 TV’s, and constant calls to our on site community Hotwire representative Kellyse McKoy, the TV is now working properly. Kellyse I’m sure was frustrated as I was. Over the period of time …
Eric Santos is the most dedicated and professional customer service representative at this entire Company. He took the time to review my case, talked to another manager to find and resolve my concern. He was so kind, he replied all my …
Same complaint as most of the 1 star reviews: no show for appointment that was made 7 days in advance. When I called they said my appointment was changed the day before from 2-4 to 6-8. No one notified me. The representatives were not …
We live in Boca Lago community. They use to have Comcast. Not sure why they went with Hotwire. It’s terrible. They do not have up to date movies and they are not in HD. If you go to network the shows that are pretty old. Hotwire really needs to update there system. Comcast is so much better.
My personal experience has been awful. Unfortunately the fastest speed in Timothy Landing offered is Internet15. So, not only if the internet slow they don’t do weekends or set appointments after 5pm. They have made promises to me about …
I expected the worst but got the BEST when I contacted Hotwire on behalf of my mother. The technician, Cory, reviewed her entire setup to give her the best possible computer experience even though her PC is outdated. When I called the …
I just want to say thank you to our Hotwire Technician Brad! When I first moved here I had a technician who literally took their sweet time. I caught this man playing video games on his phone. He ended up not installing my service right …
I am writing this review on behalf of my mom, who lives in Boca Raton, who asked me to write the review. She was helped by Technician Harry Norton. She hasn’t stopped raving about how positive her call was. She said that all of the …
Terrence Moore displayed the services and professionalism desired of every customer service client. He was able to explain things clearly abs concisely and made sure I was set to go abs be how to get quick access to help 24/7! I truly …
Had a problem with the tech showing up to early and when I called Hotwire was told that he would have to come back on another day .
I called the Hot Wire supervisor for Mystic Point tower 100 and she solved the …
If it was posssible to give negative stars, i would. In beginning of December 2020, I contacted Hotwire to put me in a new bundle service plan to replace the bundle plan that had expired after one year of contract in the new community we …
Got this service two weeks ago. In this time we have lost internet twice. The first time I reset the modem and got the service back. This time it’s been 6 hours and counting without service. I called the customer service number and could …
I have to say that the quality of Hotwire’s Customer Service is improving! I have been a customer for 13 years and before my call to them yesterday, I dreaded speaking to them if I had technical problem. That has changed!!! Helena …
Was quite happy with Century Link for phone and Comcast /Infinity for internet and especially TV. Our community went with Hotwire which they are now including in our HOA’s so why would we not go with ?! We opted for over and above what …
Ronnie Duncan, the technician who came to our House was efficient informative and a great help. He has a pleasant personality and was a good person to help us resolve up our issues I knew that He would be able to resolve the issues. …
When we first moved into our neighborhood, we were informed that Hotwire was the ONLY provider. After making the initial install appointment, and a NO SHOW by the technician, we called customer service. We were informed that the …
Hotwire Internet and TV services were installed in my community in January 2021. A day after installation, I called Customer Service because I was having issues connecting to Netflix and other programs. They CS rep wanted to charge me a …
I called today to perform an account change and Delois Cooper answer the call; before anything was said, I already mention to her her tone of voice was great, soft and respectful. right after, she made a great rapport converstation and …
Hotwire serves my community, The Four Seasons at Parkland. The account manager is Cedro Morales who has helped us every step of the way in setting up our services; TV, Internet and Home Security. We had to reschedule several times for …
Andrei Campos, our launch account manner was amazing. Our community changed from Comcast to Hotwire and many residents were hesitant about making the change. Andrei was on top of every issue, always kept us updated on progress and always …
So far my experience with them has been a nightmare. We had Xfinity and DirecTV for years and never had an experience like this. In the home a full 35 days and still have no phone and super slow internet. 10 calls later and hours on the …
I have had some good experiences with your customer service when our community changed over to Hotwire. Unfortunately, those good experiences are getting forgotten by not so good ones. I know it is after midnight, but you should not …
Great customer service and internet speed. Unfortunately, the TV service is horrible. I feel like I went back 20-30 years in technology. Very poorly executed in every aspect including the remote. I’m switching my TV service back to …
We lost picture and cable connection on the TV we use most plus another TV had not been used in several years because we couldn’t get it to turn on. Yesterday an outstanding young man, Fatos, a Hotwire technician, arrived and very soon …
Worst customer service ever. My previous apartment had no other option but Hotwire so I had to go with them. Not even need to mention the WiFi never seem stable, it is such a headache to deal with billing issue. Before I moved out, I …
An employee of Hotwire Communication name Mrs Deloris Cooper is a very good asset to your company. I had been trying to get upgraded to America’s Top 200 for over a week. I got connected to her today and she has been great. Her knowledge, …
Honestly traumatizing. We have had issues with them sending us incorrect bills since December 2020. I have spent at least 5-6 hours of my life on phone calls and/or on hold with Hotwire in order to resolve the billing issues. I am always …
Hotwire Communications has been a disappointing experience. There is one star to enable the post. My community uses them for cable service, so no other option is available at the moment & clearly they use that to their advantage. …
Hotwire Communications is an Excellent company! The service has been Amazing! I have lived and worked at two properties that provides Hotwire for their high speed internet and cable and have never had any problems with my internet …
BRIANNE GONZALEZ was the customer support person who made my day at the Hillsboro Imperial Condo. Her stellar, happy, enthusiastic attitude is simply remarkable!! HOTWIRE COMM will go far with “over-the-top” specialists like that! KUDOS!
Working with a client of mine and had a related issue needing Hotwire and a coordinated appointment. Explained issue to Hotwire and they responded with having a great tech arrive while I was working on their computer and working together …
Update 2: Well, I am still without internet. They installed it… twice now…
both times the internet has been gone in less than a day. When I called about it they tried to fix it remotely but said they needed to send someone out to the …
The service provided by Francisco Ulloa and Anthony – Both Senior Technicians. They work is impecable. Both very professionally, highly recommend them. Ask for them for your next job. Thank you. Greatly appreciate it. I give them 5 stars. …
I would like to give Cody Cunning a 5 star rating. If I could go higher with the amount of stars I would. I am the Community Manager at Valencia Lakes Homeowners Association. Recently, one of our residents had an issue with some of their …
**THE WORSE**
If you have a choice please stay away from Hotwire communications. Calling customer service for technically assistance is a joke. Either they can never help and …
This review is specifically for Hector Melendez, the Collections Specialist for Hotwire Communications. After spending several weeks battling with customer service, which got me sent to collections, it ended up being a good thing because I …
Had a wonderful agent when I called in the other day. His name is Daryl Gault. who attended to the problem with the TV and Remote. He is an asset to your company, diligent.kind and courteous. Thank you. Adriana DiNitto
Great internet *sarcasm* – Goes out every 45 minutes stopping me from watching Deansocool. I now have to sit their in despair and do something else to distract myself from my depression. This company is the definition of “i wanna see you succeed but not more than me”
Account Manager Kerline Kongal was just what I needed !!!!
After making several calls to fix my Phone line not working!
everyone told me I never had a service for phone and I should contact my …
I was blessed to have Mr. Terrence Moore set me up. He was a true professional and a pleasure to work with. I am fresh into my new house and internet is a must in my line of work so it was nice to have it go as smooth as it did to get all …
First time using Hotwire and they have already cost my company thousands of dollars in loss revenue. We called to have our internet installed and instead of giving us a commercial install they set us for a residential install because we …
The absolute worse internet provider I have ever had to deal with. I currently live in a community in Richmond Hill, GA where there are no other options for an internet provider. We pay for 30mps download speed since it’s the fastest …
I am delighted to praise the exceptional technical support from Hotwire Communications telephone support agent Veronica Anthony. In the ten years I had been a Comcast subscriber I generally found that technical support was weak. Hotwire has …
Company needs to improve the service they provide to the customers. Steaming service is the worse in the market. This month they eliminated the fusion app that customers would use to access live tv on their iPhone and iPads. Bad and crazy decision.
I have had this service for over a year. Continuously have outages that last several hours- 2 days. Keep getting told it is a “vendor issue”. Enough is enough.
My community switched to Hotwire about a year ago, and I could not be happier. The facilities they offer far exceed those of their competition such as the ability to go back up to 24 hours on fifty of the most popular TV channels in case …
For five years, Hotwire maintained the position that my television service and internet were functional, when in fact the service was not connected. Countless service technicians came to my home. They confirmed the fact that the cable was …
I need to provide a BIG tip or the cap to Hotwire Communications for performing a fantastic job. Through the amazing coordination effort from Jennifer Shaw Gran Paradiso’s Account Manager and Marlena Collazo a former Account Manager now …
THE WORSE NIGHTMARE.
If you have a choice please stay away from Hotwire communications. Calling customer service for technically assistance is worse than a nightmare. They can never …
AWFUL I’ve contacted this company multiple times for the SAME issue and they still can’t get it fixed, this company causes me and the people in my building to miss out on thousands of dollars for work because they can’t keep their internet …
I’d rather not have cable than have Hotwire. They changed my installment time twice, then one technician showed up. He talked about partying the on the phone with his friends the entire time and only set up one box, which did not work. I …
I met Hotwire Comms when I moved to the US. I was a residential customer and the service was excellent. At this time I lived in Promenade Doral and I couldn’t believe the latency and speed I had in 2014/2015 to browse and play online games. …
Horrible, horrible customer and billing service. Recently I have found out that they have been overcharging me for security service for over 2 years, internet service for several months, and after I disconnected my TV service, they keep …
After 3 failed attempts to connect my wifi and cable in my unit, I had to contact Cody Cunning. He was professional, prompt, and exemplified what true customer service should be.The tech, Fritz Vilmorne came out and assured me that he would …
we spent money hiding our inside cables when we had comcast. But at least comcast provided consistent signal. Much of the time I wave my channel controller around hoping to catch the blutooth signal that allows one to change channels. …
Inexistent customer service.
No one answer the phone during the weekends.
They add products to your plan and charge you more money without permission. …
It is really great for our community that Hotwire assigns an account manager. Jocelyn Forsythe is our account manager. It has been a joy to deal with her. She is extremely responsive and competent. We had a problem that needed a tech to get …
We had our tech his name was Tony. Showed up at the exact time he was supposed to be here. Very professional and friendly. Came in. Showed him the panel and he got to work. Had us up and running within an hour. And I must say I have had no …
Terrible service! They billed my elderly mom twice YET she still has no phone service after 2 months, even though we submitted the authorization doc w signature 3 times. Every rep she has called has been nice, but clueless and unable to locate authorization doc nor activate her phone service. This is unprofessional & unacceptable.
Garfield Robinson was amazing and went to the max to help me with professionalism, impeccable knowledge, and kindness. He knew things that most technicians would not know and saved me from an electrician coming out, a home owners worst nightmare. Thank you Than you Gatfield
Have had Hotwire out at our Condo 5 times (5th) today and can not seem to fix the problem. They want to charge me for a second box that would boost the signal and fix the problem. They are late for their appt tonight and no call. I called them and they wanted to reschedule. Not a quality service
David Rodriguez was amazing!! My internet was down and David was able to fix the problem while keeping a smile on his face at all times!! Will recommend to David to everyone 10/10!!!!!
Hotwire is horrific. They destroyed my living room wall with six different boxes attached to the wall, approximately 18 wires extending from those boxes. It’s unbelievable the destruction that was performed in my home. I used to have two …
I gave 5 stars because I believe the tech in Boca Woods Country Club needed some recognition. Miguel is incredible, knowledgeable and understanding. He was the only one we would recommend and now I just heard he got a promotion. Even though …
TV service is so slow when changing channels and haft the time you have to go to channel Guide to change TV channels
Tech support is useless and be prepared to wait sometimes for hour’s
The worst internet service I ever had in my life!!!!! The worst part about it is my apartment building do not offer no other internet provider in the building! This is at 35 SW 6th Ave!
Got Hotwire Fision because it is included in my HOA not thrilled. There is no streaming service so I cannot stream live tv on my tablet or laptop. Not very happy. ;(
Horrible! They disconnected the basic TV in the bedrooms when they “upgraded” the service. Moreover, they carry OAN, a far-right, cable channel that spews fascist propaganda. If there was another cable company that I could use, I’d switch in a minute.
My internet and TV went out. I was scheduled for a technician between 4:00-6:00. Never showed up. Didn’t even call. If you work from home, you are in trouble with this company.
I had a very good experience with the technician he really explained everything to me and had a lot of patience and I thank you for sending him his name is Garfield Robison
Our technician Younes did an amazing job installing our internet and TVs very Courteous and helpful. He even stops when he is in the neighborhood to make sure things are going good. Since this is a new development. Great worker and kind …
Worst experience ever! Thanks god I stay with them only for 4 days after 4 days back and forth service and spending hours on the phone with technical support I go back to xfinity . When Hotwire fission technician pick up the equipment he …
Angie Dominguez was a life saver. We ve requested cancellation of our services because we are moving to another community and Customer Service cancelled before the scheduled date. she was able through the live chat to
Restate temporarily until out actual moving date. Very helpful and efficient
Worst and most unreliable internet service I have ever experienced. If you work remotely and are thinking about living in a community with Hotwire for you internet services, be aware of many outages. I moved in my neighborhood in December …
My mother lives in floral lakes,delray Beach,fl. She had no choice HOA made that decision for her,since then Sept 2021 she has nothing but problems,she enjoys playing solataire,that’s all she wants to do. I was told today,it would cost$50 …
OUTSTANDING!! I would like to tell the WORLD what an AMAZING job Hotwire Communications has done in transitioning my Community, South River, in Martin Cty from Xfinity to Hotwire. From day one, every detail was explained and supported in …
Hotwire is a hot mess! Our internet and TV have been down for 10 hours – No accidents or inclement weather here in St. Augustine. I have called the company 5(!!!!) times – I kept getting a canned message until I hit the Billing Department …
If I could give this company NEGATIVE stars I would. They have to be paying for their 5 star reviews. We experience constant outages. Current outage is running on 3 days. Their solution is to provide more money and we get better service. …
We are extremely pleased with the service and support that we get from Hotwire. Appointments are easy to get and the technicians are skilled, polite, respectful and efficient. If the tech is running late, we always get a phone call. …
Absolutely terrible. They don’t show up. They don’t know how to get the equipment to work. They take forever. I don’t know how this company stays in business. I wish I had a choice I. My building to get someone else.
I recently dealt with Francine at Hotwire Communications. Working with Francine was a pleasure. She made a difficult situation, for me, easy to fix. In the future I will always request to work with Francine.
Hands down the worst internet provider. I’m going to try to see if I can switch because this customer service is absolutely the worst. If you have any issues after hours, you’re out of luck till the next business day. The customer line …
deplorable customer service the agents constantly hangup and reply that it was disconnected. 4 time attempt in home tech with no resolve, have had no service for 3 weeks and can’t get tech until 20 days
My building has switched from comcast to Hotwire which appears to be one of the worst internet providers in the universe, there isn’t a day without connectivity issues!!! I can’t believe my HOA switched from comcast to this horrible company, can’t stressed how bad they are
Great installation from Ghandi and wonderful troubleshooting from Jules and Jonathan.
So far I’m very impressed with the service and courtesy displayed by all I’ve worked with. Thank you
Thanks
Terrible unreliable service. Always down. On the latest issue, we are going into the second full day that the internet is down at our community, impacting hundreds of people who depend on the internet to work. We are forced to use this …
Please tell me why Hotwire in Hillsboro Beach, Florida has probably half Spanish channels. You have hardly any channels that Comcast or other companies do – besides the news. I have never experienced a company like this in 49 years
Worse company ever to work with !!! I was charge over $1,500 on pay per views kids movies over the course of almost 3 months!!! and i dont have any kids living with me … even customer service mentioned that they should of stoped after so …
What a fantastic service and excellent installation crew, just moved it to four seasons Parkland, these gentlemen hooked us up.
Thank you all at Hotwire and a special mention to Cedric Morales who stopped by to check all was working well thanks again,
Alex
This company is not good at all. Our HOA like most, got sold on a cheaper price. What a shocker, the internet and cable goes out constantly! You get what you pay for! Thanks HOA board at Rosedale. Wondering if there was a kickback given and how much???
Came to my condo complex on dec 3 apparently to put up conduit. They broke myboutdoor light which they denied. I was outside on the yard and was only in the home a few minutes when they set up a ladder …
Technician Garfield Robinson
Mr Robinson was so nice. I can’t tell you how great it was to have someone both professional , caring and knowledgeable. …
We have experienced multiple, unresolved issues with this company’s new Google-based platform, both with the television connection and the Internet. Technicians frequently have not been employees but contractors that cannot resolve problems. So far, this company has over-promised and under-delivered.
Avoid if there are other options in the area. Worked more than it didn’t so they get an extra star but customer service and billing are by far the worst of any ISP I’ve encountered. The packages and SKUs don’t make sense (same internet …
When I upgraded my internet they charged me twice one for my old speed and once for my new one. I waited o hold for an hour listing to their horrible music talked to a women she said she would talk to her supervisor to refund me and would call the next day. She never called you can’t even believe how bad they are
Zero customer service! HOA switched over to hotwire when our xfinity contract ended. Rented an extra eero box. First bill, they billed me the wrong amount (overcharged by 34%). Over two months in, still unable to get the billing fixed …
My HOA decided to switch from comcast to fision. I had 8 installers in my home at once and one installer photographing my boat (out back of my home) which gave me a very uneasy feeling. 24 hours laster the internet and cable is not …
Very disappointing..service was not as promised. channel line up less than promised. They do respond quickly…I asked for Big ten network. There are 2 stations that carry big ten games. they offer one in the package. I’m sure The BIGTEN …
Absolutely horrible. Had an outage due to an incomplete worker who unplugged our fiber while setting up our neighbor. I lost 2 days of work b.c of it. Finally someone shows up fixes the issue only for it to only work for a day. They lied …
Hotwire has poor technical and customer service. I’ve called emailed and chatted with no resolution to constantly having to sign into apps to watch shows. Their cable box menu interphase is cumbersome. Furthermore they discontinued their …
OBNOXIOUS CUSTOMER SERVICE
The comments below were written two weeks ago. A tech came out, nice guy, and fixed the original problem. But SINCE THEN, I cannot get Netflix or Amazon. HERE’S …
I never in a thousand years though I would give a company a review. However, I feel the need to warn others about the horrible services this company repetitively provides. I spoke to a sale representative requesting that the digital …
The circus continues. Tech comes with a second person. Manages to set up one tv. Still no phone and the other 4 tv’s have to wait another week. Visit #3- tech returns and manages to set up the phone (thank you -my 95 yr old mother …
Hotwire asked to meet me at my location to go over the equipment, arrived and found out they did not install the wireless hardware so I could not get the router device to work – one department does not know what the other department is doing. Now I’m getting the run around. Xfinity service was better.
Literally the most unreliable and slow internet provider we’ve ever used. I wish our neighborhood had kept Comcast so we could actually use our WiFi to work, login to classes and video chat. We have complained and they arrive and say the …
Internet goes out every 30 minutes or so and for only a few minutes. It has gone out 13 times over the past 6 hours (ping testing). Neighbors confirm same too. Support takes too long to pick up and then says “we don’t see an issue”… of …
It’s been over 2 months to get 1 tv to work or get a technician to our home. Finally was able to make an appointment now they cancelled the appointment. You’re a fool to do business with Hotwire. I had no choice my condos board chose them because of price. You get what you pay for.
Not happy with this company. I noticed that my wi-fi bill had doubled and I contacted them to inquire about it. I was told that my building had changed the base plan that comes free. Now, it includes wi-fi that’s FASTER than what I’d …
Hotwire is the worst company to have internet with, slow on weekends and goes sometime down for no reason. After calling them, and resetting the router, did cannot fix the situation but after few hours your internet comes back just like …
The service is slow, always have issues with over billing and service outages and constant “maintenance”, but we are stuck because they are the only provider where we live. When we had AT&T we atleast paid half the price and had perfect …
I am a resident of Rosedale in Bradenton Florida. Our HOA made decision to switch to Hotwire from Spectrum in late summer 2022. Initially, I was pleased and excited to hear this as the list of speed and tech Hotwire offered was extremely …
This provider is what our HOA offers but we upgraded since we work from home, so fast internet it’s a must. Having our account on auto-pay we thought we would be covered until we received a letter from you yesterday that you would …
I had a great experienced with the Technician/Installer Danny Segarra he was very skilled, respectful, efficient, and very helpful answering all my questions. He did an excellent job with the installation very neat. And cleaned the area of any debris before he left.
If I could leave no stars I would. By far the worst internet service provider. Please do not let your community opt for a contract with these scammers. They come with a bunch of equipment, set it up all over your house extensively, and the …
I was torn between 1 stars and 2. I went with 3 because I really liked our installer but after than point it’s gone downhill. The internet speed is terrible even though I supposedly have “High Speed”. I’m trying to make changes on their …
My community came with basic internet and cable, of which I wish it didn’t, no one into days day and age uses cable. I went along with it since we are already obligated to pay. I then decided to upgrade to a higher package for a little …
I have had challenges with Hotwire at times. The tech that frequents my building in Ft. Lauderdale the most often is named John. He has exceptional knowledge and service skills. I always feel better when he is the one responding to calls. He takes his time, he is efficient and well received. Thank you John for all your help!
I was going through a Publix parking lot when some jackass in one of their vans decided to cut me off and pull straight through and into the spot I was going to. I asked him to back up (to the spot behind him for his row, and was empty!) …
I am so glad that I made a trip into the Hotwire communications store in downtown Salisbury. I met two lovely ladies – Laurie and Kristi. Kristi Bradley took care of me and I was thrilled with her friendliness, her efficiency (in no time …
Hotwire has for the past three years provided us with the very best service anyone could ask. When we have a small glitch our go to Service Manager Cody Cunningham has been nothing less than the very best in his industry. Most wonderful …
Our building representative and customer service is fairy good, just make sure before a tech comes out that you won’t be billed for a trip charge. Take a picture if there is a billing issue. Tech services are scheduled pretty fast!
Very disappointed in Hotwire. They charged my account $900 for an internet services which was a mistake on their part. I called to resolve it, they were rude. When they finally sent a credit request it took weeks and many many phone calls …
There are many odd problems that occur with the television service: I encountered yet another one today and have called technical support six times, either I was told I would get a call back or I was put on hold for an hour and 15 minutes …
I couldn’t be happier with our Account Representative, Rubi Garcia.
We were having problems with our cable and internet over several days. …
Our neighborhood signed a contract with this company so we are stuck. We have had issue after issue, from service to billing. If Amaurys Perez or Thania Langford promise you anything more than HORRIBLE service do NOT believe them!!! They …
I called in tonight because both my boxes were not getting any channels. The first time I called I was hung up on while giving my customer number. I called back and got another representative and asked for a supervisor, she claims she sent …
I have to admit that I’ve had quite a few problems with my internet. But I don’t think they were to blame. Lightening hit our area and knocked out our service. Then for 4 weeks, it continued to go in and out. I called multiple times …
Moved into a new condo that includes Hotwire Internet and television. I tried several times to set up an installation appointment through the toll-free number and had very little success then I posted on Twitter and immediately received a …
I had the pleasure of working with Julie Knutsen to resolve an issue I had with Hotwire. She handled me calmly and competently. I had been trying to reach the Hotwire 800 number for hours to no avail. A tip from a friend led me Julie. …
Our community of Fairways in Boca Lago recently changed provider from Comcast to Hotwire. There have been some challenges with customer service. I was fortunate to have had Emmet Frank to guide me during some challenges of operating the new …
I had a great experience with Hotwires on site office at the Fountains of Lake Worth. Jerry was simply amazing and made the return of my equipment and the set up of my new home so simple and straight forward. Having the on-site office is truly great. Thank you!!
My family and community have had a fantastic experience with Hotwire for the past year and a half. Our service works well, is incredibly fast and reliable. The fiber optic is fantastic and our whole house is wireless, even our cable …
Oct 15, 2020
Greetings HotWire: …
Originally I had posted a terrible experience with the company. Within 20 minutes I had a call from Serena who is the rep for the Valenicia Lakes residence in Boynton Beach. She quickly and thoroughly helped me and resolved my issue. Hotwire you are so lucky to have her on your team
OMG I just open account with them. My association is changing the service cable and internet to Hotwire…now I get so concerned about it after see those bad reviews…Well so far the person That came to my house today to open my acct was …
We had an issue with our TV’s following the storm, so we called Hotwire. They responded immediately and sent a tech, Micherold, within 30 minutes. He diagnosed the issue, resolved it and was out of here in less than 30 minutes. Great service.
Its shocking what i have experienced with this cable & wifi company and the costumer service gets worst every single day. They barely have staff available in the Miami area and i was re-scheduled 2 times (last minute & the first time they …
I just had my new services installed by Kevin, and the process was incredibly smooth! Kevin is super knowledgeable, courteous, and professional… This was by far the best experience I have ever had with a cable company! On top of everything, my home Internet is incredibly fast!
Beyond disappointed with Hotwire. Terrible customer service. I scheduled an appointment which required to take half a day from work and pick up my 13 months old son to be available between the afternoon window that was given to me and in no …
This is the most horrible company I’ve ever seen …people that pay their bills on time there TV service constantly goes our at least twice a month The representative can’t never help you they always have to schedule an appointment what you …
HOA has a 10 year contract with Hotwire Communications which includes a large selection of digital channels, HD service, 2 “cable boxes”, “full” HBO and Showtime included, DVR and 100 megabit internet. This is all part of our monthly HOA …
Julie Knutson is an incredible employee and an asset to Hotwire in every possible way. Anytime I’ve had any problem since Hotwire is in Boca West Country Club she has always resolved the issue easily and efficiently. I can always count on …
Look at these ratings! They say it all.
It took eight months for Hotwire to fix a billing error that had created a …
At a time when viewing the news was essential to my being accurate in my work, the service in the house became inoperable. Both desperate and frantic I reach out to my Hotwire community manager. The attentiveness, customer service and …
This my first time using Hotwire communications and I can say based on the installation I’m not pleased. I was scheduled for installation for today 10/27/20 between the hours of 10-12. Someone called me about 10’ish saying that tech was …
We spoke to the customer service rep Matthew Overstreet this morning about our new service that will be installed soon. He actually took the time to go over our order for service and even informed us of other promotions that they had that …
Atrocious service. I’m forced to use them as my builder signed a contract with them and no other providers are allowed here. After taking a day off to have “their equipment” installed to avoid issues, the installer left saying that he would …
My family was experiencing internet speed hiccups with our wifi. Although the Hotwire techs did the best they could nothing was getting to the root of the problem. We were becoming very frustrated and asked Hotwire to send their very best …
Hot Garbage, I thought Xfinity was bad. Unfortunately it’s literally my only option for neighborhood. Would not recommend at all, decent speeds, goes out roughly 5-6 times daily for a 90 sec period. Router provided is trash. I’ve had better service in a 3rd World Country. DO NOT USE their service, negative stars!
our HOA bought this junk and now we are Forced to pay. Service is out for Days not hours. Calling them gets nowhere. Why do I have to give them one star
Had to share my experience. Moved into house I purchased with fiancé who works from home and five year old who was really bored from hour one during the moving process. Called Hotwire and couldn’t get an appointment until July 6th. Spoke to …
Under no circumstance and by no means would I ever recommend Hotwire Communications. It’s included in my rent so it’s literally free and I would rather pay for decent service than use Hotwire. …
My neighborhood switched over from Xfinity last year. I have to say that it has been the absolute worse experience I have had with any telecommunications company. For 6 months I have had billing issues that keep getting passed to a …
I have HotWire television, internet and telephone service through my community. I had the faster service than what was offered through my HOA which I paid for. I was having issues with my internet service. I called our representative …
I love Hotwire service. The service always works well and the amount of programs I can record is spectacular. You also get an immediate response if there’s ever a problem. I like the new app. Kerline is a magnificent account manager and she’s not only a professional but always offers a great customer experience.
Had two problems: had to connect a wifi extension to my wifi eero. Veronica took care of it right away, it is working perfectly. When we switched to Hotwire my home phone answering machine stopped working. I called the tech department a few …
I had some tv issues with Hotwire and ENZO GARCIA was the technician who came to my home. He addressed all my problems in the most professional way possible. He was patient and kind and did the job to my 100% satisfaction. He is a most valuable employee to the Hotwire Communications company. I give him a 10+ rating,.
Hotwire has terrible customer service and technology. The cut deals with HOA’s and fail to deliver. Our internet constantly shuts down and every time we call they tell us to reboot the router, they don’t fix the problem. Yesterday a technician told us that our Netgear is not compatible.
Had an outage due to line being cut. Serena Gonzalez was terrific- worked to get me up and running so i could work at home without interruption. Techs were courteous, professional, and prompt. Thanks Serena & team for your outstanding efforts on behalf of your customer.
I called in and spoke to Hector. I had to take the time and go out of my way to leave this review. He was patient, answered all of my questions and was respectful the entire time. It was a breathe of fresh air when dealing with cable or …
Worst Unprofessional non responsive company ever Having a pool in stalled in my backyard 811 contacted everyone they needed to sign off on an open ticket that there were no utilities or cable lines in my backyard. Hot wires the only one not …
Our experience started on a rocky road. But Mr Garcia was our
knight in shining armour. He followed through with calls and emails until the whole system was up and running. We cannot praise his care, attention to detail …
I just want to let you how pleased I am with Hotwire and our rep Jerry Gilston of the Fountains in Lake Worth. I had an issue with a billing dispute and he handled it quickly and was able to resolve it in my favor. He was extremely …
UPDATE!!!!
Dear Hotwire Communications!! Please, stop harassing me with emails about …
I just want to let you how pleased I am with your rep. Veronica Anthony | Property Support Specialist. I had an issue with a billing dispute and she handled it quickly and was able to resolve it in my favor. She was extremely professional. Thank you for your excellent customer service.
I really appreciate the customer support. Really so much better than my previous provider. Especially Fernando Perez. He is great. I am happy to have HBO MAX included at no extra cost,
I recently made contact with Julie at the Boca West office in Boca Raton. I needed her help in opening an account for my sister who was soon to purchase a property in Boca West. The first time Julie and I spoke she informed me the …
This company is amazing. They have delivered everything they have promised. Adrian was our technician and he was fabulous. He was professional, knowledgeable and efficient. Our service was up and working in no time. He was so courteous and …
THE WORST Internet service provider. Their customer service is horrible and don’t even try to help you out. So I had to get this service (NOT BY CHOICE) since the comunity complex I had moved had a contract with the these guys and they were …
I’m the assistant manager of a condo in Key Biscayne and we use Hotwire communication. I have to say my account manager Joey Gonzalez is great. He makes sure that all request are done immediately. He is always coming by to make sure all of …
After speaking with several other representatives I finally got PRISCILLA to help me with a problem with my WiFi connection.
She was patient, pleasant and unlike the others she tried several solutions …
At first, Hotwire made a lot of mistakes while setting up our 1 GB internet and cable. They came multiple times to our home and every time they would leave, there would be something else to do as they would fix one thing but break another. …
I have been trying to get service installed in my new place for over 2 weeks now. I have had to miss 4 days of work now trying to get service installed. First the tech came out and wasn’t prepared. Then I would have to wait 1 week before …
Emmet Frank does a wonderful training.
A good listener and engaged on making sure any questions are answered.
If you need to become familiar with your Hotwire services I definitely recommend taking the training class.
This place is an absolute joke. They are trying to ROB me every billing cycle. My service is provided through my condo association (included in my rent) and they claim I signed up for a “promotion” or upgraded service for which they keep …
Avoid at all costs! After 3 chats and 4 calls over 2 months, I was finally able to get my credit back from them after they overcharged my final bill. Customer service is a joke and all you get is copy/paste replies, commitments they will …
UPDATE: Surprise: They can deliver.
After issue reported below, a member of Hotwire Communications contacted me. He …
I have had Hotwire in my community for the past 2 years, I was not super excited when they first came in because let’s be honest who likes change. But after now having them for over 2 years and during this time of COVID-19 I can not thank …
This company cannot even handle the simple task of setting up a recurring transaction. Not a single attempted/denied charge was made to my card from Hotwire, yet they had the card on file for the last 12 months. They will look to squeeze …
Our account manager Serena Gonzalez helped get us the service we needed for our cable issues. She was quick with her response to our problem and got the tech here the sane day. We were very pleased with her response.
Barbara
Very disorganized dispatch team that doesn’t care about the time of their costumers. …
We have had nothing but the best experiences with Hotwire Communications since the day we started talking with them about installing in our community! Both their internet service and video servuce are exceptional, as is their customer …
I called to setup service the other night, but was told that because my property is new, I needed to speak to a different department. They tried to transfer me to the other department, but returned to tell me that department closes at 7pm. …
I usually try to refrain from posting negative reviews, but Hotwire is by far the worst provider of cable and internet. Unfortunately our community is holding us “hostage” to Hotwire – which they picked (God knows why??) and included in our …
Anthony –
You were absolutely great in getting my problem solved so quickly. You are exactly the kind of person that a company needs. I was hesitant in changing to …
My mobile phone had to be sent for repair, leaving me without a phone. i contacted Hotwire regarding adding one of their phones – contact via email, naturally. I explained my predicament and ask to place an order and schedule an …
Technology isn’t perfect and sometimes when it fails it feels like our world is coming to an end. Well, maybe not quite that serious but as a person who earns a living working from home, it was a major set back when my internet went missing …
We were lucky to reach Prionna Kenney to help us understand the bill we received. Prionna explained step by step what each item is and the cost. We even had some good laughs. I would like her supervisor to know how personable, good …
I have not had any service for three days. The first tech came to my house within an hour and a half and said it is not something he can fix it has to be fixed by the fiber optics division. He told me he called them and they will be here in …
3 weeks waiting for the technician, I cry, almost have a heart attack, but they font care at all. I work in a company that rents apartments for vacations, every time something doesn’t work in a unit, cable or internet, and I call a …
Cody has been a tremendous addition to the Hotwire team. Cody has been our Account Representative here at High Point West since the beginning of our contract and has proved to be a great Rep. and an overall great guy. We will sorely miss him but wish him the best of luck in his new position. Cody, we salute for a job well done !!!!
We had a serious problem with our Hotwire services after a power disruption and the inability of a service rep to correct the situation. I contacted Kerline Kongal who worked closely and patiently with me to get a service rep to arrive. …
Horrible. Service goes out at least once or twice every month or months. Today the service has been out since 5 pm. Almost 2am and nothing, because no one is working on it. I miss Xfinity but I’m trapped in Tailwinds with HOTWIRE, which is super expensive for lousy services and quality.
Terrence Moore did an amazing job assisting me with setting up service. I cannot give a full 5 stars without knowing what type of service I will receive when its installed. Company should also provide a chart of service cost BEFORE sign-up.
Crystal has provided the best service I have had from any service company. She is always cheerful and friendly. She always takes time to understand my issue. She tells me how she is going to solve the problem and then, without fail, …
I was having issues with the service from Hotwire and some problems getting a satisfactory resolution. But, once I reached out to the representative for our community, Kerline Kongal, my experience quickly turned into true “White Glove …
I would Never recommend anyone to use this service ever. I never Heard of this company until now but my hoa comes with free internet and cable from only this company so I reached out to use them. I let Them know that My phone service …
I had HC almost 5 years ago while I lived in Miami. Today, I get an email saying my service has been discontinued and I owe $250 for unreturned equipment. First of all, I haven’t had there service in over 4 years. So they obviously never …
Do NOT TRUST the fabricated 5 star reviews conveniently placed after people write 1 star reviews that accurately portray the service you get with Hotwire. Their customer service is the worst. The internet is SIGNIFICANTLY slower than …
I work in a leasing office that uses hot wire in all of our apartments.
It’s nice to be able to reach out to Jocelyn and always get a quick and efficient response. She makes my job 10x easier! Thank you Jocelyn for awesome work! 🙂
Emmet was our Hotwire supporter and was an amazing helper. He stayed on the line with me long enough to figure out that I can’t get hoHBO Max on my smart tv, so we worked on a tv in my other room. He was so patient, and I couldn’t have done it without him.
Hotwire service has been excellent, however I had an issue with my internet which meant no phone, no Netflix, etc. I called Cody Cunning, our building’s account manager, and he was most helpful. He had someone out in 1 day and the problem …
Unfortunately I could not put zero stars, but this is the worst service I’ve ever had. My apartment building made this company the only service available. If your apartment building requires this service find another place!! Their employees …
This is the second time within 4 days that I have no internet service the last time it was out for 2 days and it looks like it will be at least until tomorrow. Hotwire service is terrible. Meeting with HOA this week to remove Hotwire from our community ! This is ridiculous that we lose service so often!
My community switched to hotwire because Comcast had too many outages. Hotwire,in the 5 months we’ve had them, have had three times the outages Comcast had in the last year and the outages are hours and hours and hours long. Customer …
I havent gotten great CS during the pandemic – yesterday i called and was on hold for an hour before I hung up. Before then I sent an email in on 11/18 and had yet to receive a response. Luckily i found an email address and wrote in again. …
The worst company! Stay away! Customer service is terrible. Agents are useless. They just submit tickets for you and nothing else. You cannot talk with a manager because they are working from home. They only offer a call but no one ever …
It was a pleasure to be able to call our own representative at our country club who is working exclusively for the residents here. After many horrible prior experiences with Hotwire, it was great to have Marie Edwards as our liason. She …
Garfield Robinson was extremely professional. courteous, and knowledgeable. An asset to Hotwire. KUDOS !
Sadly, Hotwire is my only option in my neighborhood; but the service is not the best. When there are outages, it takes HOURS to get everything back up and running with no explanation as to the problem.
Absolutely terrible. They overcharged my account and were not able to resolve the issue while on the phone with me. They told me it would be handled by their supervisor and gave me an order number (1672839). They have kept me completely out …
Emmet Frank was excellent in instructing me, over the phone, how to correct my HBO Max subscription which became listed as expired, which was incorrect, to working again. What a friendly and intelligent young man. I was very impressed. Kudos to Emmet!!!!
I recently called to find out why “Grit” was no longer available to me. We subscribe to Dish through our HOA and the package that was supplied includes Grit.
My first call I was told that Dish periodically adds/subtracts programs at their …
If I could give a “0” star review I would. We were forced to use this backward company when we moved into our new home. I have to believe someone got paid a lot of money for this company to still be the ISP after 10 years. Service is slow …
Satisfied customer!
I moved into a new development and was informed that Hotwire would be providing …
I am the Director of Secuity of a large residential gated community in Palm Beach Gardens and I am extremely satisfied with the customer service they provide to all of our homeowners. Their in-house techs and JoAnne are great and their …
I live in St Andrews CC and our account rep Serena went above and beyond to assist me in getting the services I needed to be scheduled for my house. She has always been available for my calls and is very knowledgeable. Hotwire is fortunate to have her on their team!
Recently moved to a Hotwire service area and Terrance was phenomenal during the entire process from start to finish! Terrance literally had my family of 7 up and running with internet services in less than 24 hours! To Terrance and the …
Made a billing error, promised to fix the mistake already twice, and 2 months later still cannot get it corrected. Customer service person was horrible and aggressive, did not find the record of the issue and kept repeating: “this is not my …
Excellent and beyond that is the type of service I received from my personal representative Kerline Kongal. I think it is great that we have an assigned representative to help us through issues at St. James Golf Club. Ms. Kongal was …
Terrence Moore provided me with exceptional service. I was in the middle of an out-of-state move, so I was obviously stressed. He took care of all the details without me having to follow-up. I definitely felt like my account was a priority. Highly recommended.
About 3 months ago 2 boxes were return to Hotwire because they weren’t being used. At the time no one told us that returning 2 of the 3 boxes we had would break our contract. So I looked at my bill and notice it was $3500+ so I called and …
These technicians that come through Cascades Lake Blvd off Military Trail in Boynton Beach are rude. There’s a sign the clearly says drivers licenses and they insist on giving you their work id bag.
we had some issue with our system when we cam back to florida after being away for 6 weeks up north: no Internet, no telephone, no TV. I did speak to few customer service personnel and each one promised to call back and never did. The only …
The absolute worst internet I’ve ever had. I can barely stream movies, and I’m constantly disconnected during zoom meetings. It’s incredibly frustrating to work from home like this. Pretty sure they paid for all of the positive reviews on here. My friend also uses Hotwire and has the same issues that I have. Don’t waste your money.
We have had Hotwire for our cable and internet for about 2 years now. We are not happy nor satisfied with the quality of our internet and cable. Consistent daily lags, freezes, unresponsive at times, voice control doesn’t transition well or …
I had been experiencing intermittent cable TV outages all week capped off yesterday with no internet or TV at all. I attempted to troubleshoot myself for an hour by resetting the modem and router to no avail. I called hot wire and spent 45 …
Overall a good experience of 2 years with Hotwire. Had a pretty big problem when the condo building re-negotiated their contract and all of our billing was absolutely gutted and changed. At first, I had trouble explaining to their phone …
Very disappointed in the service or lack of! The internet/phone/cable has been out since 11 am this morning. This is unacceptable considering the fact that many of us are working from home and need dependable internet service. Aside from …
A huge shout out to Samantha Perez for her patience and kindness while getting our WFI up and running! I had 6 house guests needing to get connected and she did it! THANK YOU for your AWESOME customer service!
We had a few issues with Hotwire concerning the coordination of services being activated in our home at Valencia Shores in Lake Worth. I very much appreciate Serena Gonzalez’s professionalism and ultimately her ability to get us up and …
My experience with Hilary Cohen as my account manager has made me really happy as a Hotwire customer. There were a couple of times I thought about leaving given problems I had, but her exceptional customer service makes me want to stay. …
i want to commend and compliment Serena Gonzalez, the Account Manager for our community. She went above and beyond to make sure our service was reinstated. She was a life-line when waiting for a technician and the Fiber Team. She coordinated and tried to expedite service and provided superior customer service.
Always a problem. Everyday there is a Hotwire technician’s truck at the building. Interrupted, hiccuping television, unreliable internet. Life is too short to waste time weekly resetting your boxes and waiting for technicians. …
This is the worst cable provider ever. I have had to endure them in two communities I have lived. Currently, I have no service AGAIN. They send “in home” people to fix an outdoor fiber issue even when they know, or should based on multiple …
I moved in on the 27th and have been requesting a technician to come to connect my internet. The only availability I was offered for a technician to come and connect the internet was today (Wednesday 3/3) from 2 PM to 4 PM. I work remotely …
Finally after 5 months of problems with one of my 4 TV’s, and constant calls to our on site community Hotwire representative Kellyse McKoy, the TV is now working properly. Kellyse I’m sure was frustrated as I was. Over the period of time …
Eric Santos is the most dedicated and professional customer service representative at this entire Company. He took the time to review my case, talked to another manager to find and resolve my concern. He was so kind, he replied all my …
Same complaint as most of the 1 star reviews: no show for appointment that was made 7 days in advance. When I called they said my appointment was changed the day before from 2-4 to 6-8. No one notified me. The representatives were not …
We live in Boca Lago community. They use to have Comcast. Not sure why they went with Hotwire. It’s terrible. They do not have up to date movies and they are not in HD. If you go to network the shows that are pretty old. Hotwire really needs to update there system. Comcast is so much better.
My personal experience has been awful. Unfortunately the fastest speed in Timothy Landing offered is Internet15. So, not only if the internet slow they don’t do weekends or set appointments after 5pm. They have made promises to me about …
I expected the worst but got the BEST when I contacted Hotwire on behalf of my mother. The technician, Cory, reviewed her entire setup to give her the best possible computer experience even though her PC is outdated. When I called the …
I have texted questions on our site two times and have not received any response. …
I just want to say thank you to our Hotwire Technician Brad! When I first moved here I had a technician who literally took their sweet time. I caught this man playing video games on his phone. He ended up not installing my service right …
I am writing this review on behalf of my mom, who lives in Boca Raton, who asked me to write the review. She was helped by Technician Harry Norton. She hasn’t stopped raving about how positive her call was. She said that all of the …
Terrence Moore displayed the services and professionalism desired of every customer service client. He was able to explain things clearly abs concisely and made sure I was set to go abs be how to get quick access to help 24/7! I truly …
Had a problem with the tech showing up to early and when I called Hotwire was told that he would have to come back on another day .
I called the Hot Wire supervisor for Mystic Point tower 100 and she solved the …
If it was posssible to give negative stars, i would. In beginning of December 2020, I contacted Hotwire to put me in a new bundle service plan to replace the bundle plan that had expired after one year of contract in the new community we …
Got this service two weeks ago. In this time we have lost internet twice. The first time I reset the modem and got the service back. This time it’s been 6 hours and counting without service. I called the customer service number and could …
I have to say that the quality of Hotwire’s Customer Service is improving! I have been a customer for 13 years and before my call to them yesterday, I dreaded speaking to them if I had technical problem. That has changed!!! Helena …
Was quite happy with Century Link for phone and Comcast /Infinity for internet and especially TV. Our community went with Hotwire which they are now including in our HOA’s so why would we not go with ?! We opted for over and above what …
Ronnie Duncan, the technician who came to our House was efficient informative and a great help. He has a pleasant personality and was a good person to help us resolve up our issues I knew that He would be able to resolve the issues. …
When we first moved into our neighborhood, we were informed that Hotwire was the ONLY provider. After making the initial install appointment, and a NO SHOW by the technician, we called customer service. We were informed that the …
The internet service is down for last 3 days and no solution so far.
Edit: The issue has been resolved by the technician Joseph and he did a great job!
Hotwire Internet and TV services were installed in my community in January 2021. A day after installation, I called Customer Service because I was having issues connecting to Netflix and other programs. They CS rep wanted to charge me a …
I called today to perform an account change and Delois Cooper answer the call; before anything was said, I already mention to her her tone of voice was great, soft and respectful. right after, she made a great rapport converstation and …
Technician Garfield Robinson was very knowledgeable and courteous. Very good.
Hotwire serves my community, The Four Seasons at Parkland. The account manager is Cedro Morales who has helped us every step of the way in setting up our services; TV, Internet and Home Security. We had to reschedule several times for …
Andrei Campos, our launch account manner was amazing. Our community changed from Comcast to Hotwire and many residents were hesitant about making the change. Andrei was on top of every issue, always kept us updated on progress and always …
So far my experience with them has been a nightmare. We had Xfinity and DirecTV for years and never had an experience like this. In the home a full 35 days and still have no phone and super slow internet. 10 calls later and hours on the …
I have had some good experiences with your customer service when our community changed over to Hotwire. Unfortunately, those good experiences are getting forgotten by not so good ones. I know it is after midnight, but you should not …
Great customer service and internet speed. Unfortunately, the TV service is horrible. I feel like I went back 20-30 years in technology. Very poorly executed in every aspect including the remote. I’m switching my TV service back to …
We lost picture and cable connection on the TV we use most plus another TV had not been used in several years because we couldn’t get it to turn on. Yesterday an outstanding young man, Fatos, a Hotwire technician, arrived and very soon …
Worst customer service ever. My previous apartment had no other option but Hotwire so I had to go with them. Not even need to mention the WiFi never seem stable, it is such a headache to deal with billing issue. Before I moved out, I …
An employee of Hotwire Communication name Mrs Deloris Cooper is a very good asset to your company. I had been trying to get upgraded to America’s Top 200 for over a week. I got connected to her today and she has been great. Her knowledge, …
Honestly traumatizing. We have had issues with them sending us incorrect bills since December 2020. I have spent at least 5-6 hours of my life on phone calls and/or on hold with Hotwire in order to resolve the billing issues. I am always …
Hotwire Communications has been a disappointing experience. There is one star to enable the post. My community uses them for cable service, so no other option is available at the moment & clearly they use that to their advantage. …
Hotwire Communications is an Excellent company! The service has been Amazing! I have lived and worked at two properties that provides Hotwire for their high speed internet and cable and have never had any problems with my internet …
BRIANNE GONZALEZ was the customer support person who made my day at the Hillsboro Imperial Condo. Her stellar, happy, enthusiastic attitude is simply remarkable!! HOTWIRE COMM will go far with “over-the-top” specialists like that! KUDOS!
Working with a client of mine and had a related issue needing Hotwire and a coordinated appointment. Explained issue to Hotwire and they responded with having a great tech arrive while I was working on their computer and working together …
Update 2: Well, I am still without internet. They installed it… twice now…
both times the internet has been gone in less than a day. When I called about it they tried to fix it remotely but said they needed to send someone out to the …
The service provided by Francisco Ulloa and Anthony – Both Senior Technicians. They work is impecable. Both very professionally, highly recommend them. Ask for them for your next job. Thank you. Greatly appreciate it. I give them 5 stars. …
I would like to give Cody Cunning a 5 star rating. If I could go higher with the amount of stars I would. I am the Community Manager at Valencia Lakes Homeowners Association. Recently, one of our residents had an issue with some of their …
**THE WORSE**
If you have a choice please stay away from Hotwire communications. Calling customer service for technically assistance is a joke. Either they can never help and …
This review is specifically for Hector Melendez, the Collections Specialist for Hotwire Communications. After spending several weeks battling with customer service, which got me sent to collections, it ended up being a good thing because I …
Had a wonderful agent when I called in the other day. His name is Daryl Gault. who attended to the problem with the TV and Remote. He is an asset to your company, diligent.kind and courteous. Thank you. Adriana DiNitto
Great internet *sarcasm* – Goes out every 45 minutes stopping me from watching Deansocool. I now have to sit their in despair and do something else to distract myself from my depression. This company is the definition of “i wanna see you succeed but not more than me”
Account Manager Kerline Kongal was just what I needed !!!!
After making several calls to fix my Phone line not working!
everyone told me I never had a service for phone and I should contact my …
I was blessed to have Mr. Terrence Moore set me up. He was a true professional and a pleasure to work with. I am fresh into my new house and internet is a must in my line of work so it was nice to have it go as smooth as it did to get all …
First time using Hotwire and they have already cost my company thousands of dollars in loss revenue. We called to have our internet installed and instead of giving us a commercial install they set us for a residential install because we …
The absolute worse internet provider I have ever had to deal with. I currently live in a community in Richmond Hill, GA where there are no other options for an internet provider. We pay for 30mps download speed since it’s the fastest …
I am delighted to praise the exceptional technical support from Hotwire Communications telephone support agent Veronica Anthony. In the ten years I had been a Comcast subscriber I generally found that technical support was weak. Hotwire has …
Company needs to improve the service they provide to the customers. Steaming service is the worse in the market. This month they eliminated the fusion app that customers would use to access live tv on their iPhone and iPads. Bad and crazy decision.
I have had this service for over a year. Continuously have outages that last several hours- 2 days. Keep getting told it is a “vendor issue”. Enough is enough.
My community switched to Hotwire about a year ago, and I could not be happier. The facilities they offer far exceed those of their competition such as the ability to go back up to 24 hours on fifty of the most popular TV channels in case …
For five years, Hotwire maintained the position that my television service and internet were functional, when in fact the service was not connected. Countless service technicians came to my home. They confirmed the fact that the cable was …
I need to provide a BIG tip or the cap to Hotwire Communications for performing a fantastic job. Through the amazing coordination effort from Jennifer Shaw Gran Paradiso’s Account Manager and Marlena Collazo a former Account Manager now …
THE WORSE NIGHTMARE.
If you have a choice please stay away from Hotwire communications. Calling customer service for technically assistance is worse than a nightmare. They can never …
AWFUL I’ve contacted this company multiple times for the SAME issue and they still can’t get it fixed, this company causes me and the people in my building to miss out on thousands of dollars for work because they can’t keep their internet …
my organization of services and set up was done by Natilie Fuentes. She did an aaaawesome job., Gerald Bell
I’d rather not have cable than have Hotwire. They changed my installment time twice, then one technician showed up. He talked about partying the on the phone with his friends the entire time and only set up one box, which did not work. I …
I met Hotwire Comms when I moved to the US. I was a residential customer and the service was excellent. At this time I lived in Promenade Doral and I couldn’t believe the latency and speed I had in 2014/2015 to browse and play online games. …
Horrible, horrible customer and billing service. Recently I have found out that they have been overcharging me for security service for over 2 years, internet service for several months, and after I disconnected my TV service, they keep …
After 3 failed attempts to connect my wifi and cable in my unit, I had to contact Cody Cunning. He was professional, prompt, and exemplified what true customer service should be.The tech, Fritz Vilmorne came out and assured me that he would …
we spent money hiding our inside cables when we had comcast. But at least comcast provided consistent signal. Much of the time I wave my channel controller around hoping to catch the blutooth signal that allows one to change channels. …
Inexistent customer service.
No one answer the phone during the weekends.
They add products to your plan and charge you more money without permission. …
Absolute trash internet. It goes out all the time and I’m on a fiber network. The employees here have nasty attitudes. …
It is really great for our community that Hotwire assigns an account manager. Jocelyn Forsythe is our account manager. It has been a joy to deal with her. She is extremely responsive and competent. We had a problem that needed a tech to get …
We had our tech his name was Tony. Showed up at the exact time he was supposed to be here. Very professional and friendly. Came in. Showed him the panel and he got to work. Had us up and running within an hour. And I must say I have had no …
Terrible service! They billed my elderly mom twice YET she still has no phone service after 2 months, even though we submitted the authorization doc w signature 3 times. Every rep she has called has been nice, but clueless and unable to locate authorization doc nor activate her phone service. This is unprofessional & unacceptable.
Garfield Robinson was amazing and went to the max to help me with professionalism, impeccable knowledge, and kindness. He knew things that most technicians would not know and saved me from an electrician coming out, a home owners worst nightmare. Thank you Than you Gatfield
Have had Hotwire out at our Condo 5 times (5th) today and can not seem to fix the problem. They want to charge me for a second box that would boost the signal and fix the problem. They are late for their appt tonight and no call. I called them and they wanted to reschedule. Not a quality service
David Rodriguez was amazing!! My internet was down and David was able to fix the problem while keeping a smile on his face at all times!! Will recommend to David to everyone 10/10!!!!!
Garfield Robinson was great! PrProfessional efficient and walked me through everything I needed to do
Terrible ISP! Truly the worst internet and cable ever! I had better service in Ghana! …
David came the same day we requested help. Service was excellent; he was very pleasant and professional.
Very unstable internet connection. Called multiple times and get told “a tech is being sent out”. This issue is not being taken seriously. …
Hotwire is horrific. They destroyed my living room wall with six different boxes attached to the wall, approximately 18 wires extending from those boxes. It’s unbelievable the destruction that was performed in my home. I used to have two …
I gave 5 stars because I believe the tech in Boca Woods Country Club needed some recognition. Miguel is incredible, knowledgeable and understanding. He was the only one we would recommend and now I just heard he got a promotion. Even though …
TV service is so slow when changing channels and haft the time you have to go to channel Guide to change TV channels
Tech support is useless and be prepared to wait sometimes for hour’s
The worst internet service I ever had in my life!!!!! The worst part about it is my apartment building do not offer no other internet provider in the building! This is at 35 SW 6th Ave!
Great customer service
Awful internet service
Xfinity was great for 14 months …
Got Hotwire Fision because it is included in my HOA not thrilled. There is no streaming service so I cannot stream live tv on my tablet or laptop. Not very happy. ;(
Horrible! They disconnected the basic TV in the bedrooms when they “upgraded” the service. Moreover, they carry OAN, a far-right, cable channel that spews fascist propaganda. If there was another cable company that I could use, I’d switch in a minute.
My internet and TV went out. I was scheduled for a technician between 4:00-6:00. Never showed up. Didn’t even call. If you work from home, you are in trouble with this company.
I had a very good experience with the technician he really explained everything to me and had a lot of patience and I thank you for sending him his name is Garfield Robison
Our technician Younes did an amazing job installing our internet and TVs very Courteous and helpful. He even stops when he is in the neighborhood to make sure things are going good. Since this is a new development. Great worker and kind …
Worst experience ever! Thanks god I stay with them only for 4 days after 4 days back and forth service and spending hours on the phone with technical support I go back to xfinity . When Hotwire fission technician pick up the equipment he …
Angie Dominguez was a life saver. We ve requested cancellation of our services because we are moving to another community and Customer Service cancelled before the scheduled date. she was able through the live chat to
Restate temporarily until out actual moving date. Very helpful and efficient
Worst and most unreliable internet service I have ever experienced. If you work remotely and are thinking about living in a community with Hotwire for you internet services, be aware of many outages. I moved in my neighborhood in December …
My mother lives in floral lakes,delray Beach,fl. She had no choice HOA made that decision for her,since then Sept 2021 she has nothing but problems,she enjoys playing solataire,that’s all she wants to do. I was told today,it would cost$50 …
OUTSTANDING!! I would like to tell the WORLD what an AMAZING job Hotwire Communications has done in transitioning my Community, South River, in Martin Cty from Xfinity to Hotwire. From day one, every detail was explained and supported in …
Hotwire is a hot mess! Our internet and TV have been down for 10 hours – No accidents or inclement weather here in St. Augustine. I have called the company 5(!!!!) times – I kept getting a canned message until I hit the Billing Department …
If I could give this company NEGATIVE stars I would. They have to be paying for their 5 star reviews. We experience constant outages. Current outage is running on 3 days. Their solution is to provide more money and we get better service. …
We are extremely pleased with the service and support that we get from Hotwire. Appointments are easy to get and the technicians are skilled, polite, respectful and efficient. If the tech is running late, we always get a phone call. …
Absolutely terrible. They don’t show up. They don’t know how to get the equipment to work. They take forever. I don’t know how this company stays in business. I wish I had a choice I. My building to get someone else.
I recently dealt with Francine at Hotwire Communications. Working with Francine was a pleasure. She made a difficult situation, for me, easy to fix. In the future I will always request to work with Francine.
The worst technical support I ever had. Plus no fully and prior explanation of the charges for technician visit if you buy your own router.
Hands down the worst internet provider. I’m going to try to see if I can switch because this customer service is absolutely the worst. If you have any issues after hours, you’re out of luck till the next business day. The customer line …
deplorable customer service the agents constantly hangup and reply that it was disconnected. 4 time attempt in home tech with no resolve, have had no service for 3 weeks and can’t get tech until 20 days
My building has switched from comcast to Hotwire which appears to be one of the worst internet providers in the universe, there isn’t a day without connectivity issues!!! I can’t believe my HOA switched from comcast to this horrible company, can’t stressed how bad they are
Great installation from Ghandi and wonderful troubleshooting from Jules and Jonathan.
So far I’m very impressed with the service and courtesy displayed by all I’ve worked with. Thank you
Thanks
Terrible unreliable service. Always down. On the latest issue, we are going into the second full day that the internet is down at our community, impacting hundreds of people who depend on the internet to work. We are forced to use this …
Please tell me why Hotwire in Hillsboro Beach, Florida has probably half Spanish channels. You have hardly any channels that Comcast or other companies do – besides the news. I have never experienced a company like this in 49 years
Worse company ever to work with !!! I was charge over $1,500 on pay per views kids movies over the course of almost 3 months!!! and i dont have any kids living with me … even customer service mentioned that they should of stoped after so …
What a fantastic service and excellent installation crew, just moved it to four seasons Parkland, these gentlemen hooked us up.
Thank you all at Hotwire and a special mention to Cedric Morales who stopped by to check all was working well thanks again,
Alex
This company is not good at all. Our HOA like most, got sold on a cheaper price. What a shocker, the internet and cable goes out constantly! You get what you pay for! Thanks HOA board at Rosedale. Wondering if there was a kickback given and how much???
Came to my condo complex on dec 3 apparently to put up conduit. They broke myboutdoor light which they denied. I was outside on the yard and was only in the home a few minutes when they set up a ladder …
Technician Garfield Robinson
Mr Robinson was so nice. I can’t tell you how great it was to have someone both professional , caring and knowledgeable. …
Albert, the technician from Fort Myers gets 5 stars for installing the wifi in my apartment! He showed up on time, was very friendly and fast. …
We have experienced multiple, unresolved issues with this company’s new Google-based platform, both with the television connection and the Internet. Technicians frequently have not been employees but contractors that cannot resolve problems. So far, this company has over-promised and under-delivered.
Avoid if there are other options in the area. Worked more than it didn’t so they get an extra star but customer service and billing are by far the worst of any ISP I’ve encountered. The packages and SKUs don’t make sense (same internet …
When I upgraded my internet they charged me twice one for my old speed and once for my new one. I waited o hold for an hour listing to their horrible music talked to a women she said she would talk to her supervisor to refund me and would call the next day. She never called you can’t even believe how bad they are
Zero customer service! HOA switched over to hotwire when our xfinity contract ended. Rented an extra eero box. First bill, they billed me the wrong amount (overcharged by 34%). Over two months in, still unable to get the billing fixed …
My HOA decided to switch from comcast to fision. I had 8 installers in my home at once and one installer photographing my boat (out back of my home) which gave me a very uneasy feeling. 24 hours laster the internet and cable is not …
Very disappointing..service was not as promised. channel line up less than promised. They do respond quickly…I asked for Big ten network. There are 2 stations that carry big ten games. they offer one in the package. I’m sure The BIGTEN …
Absolutely horrible. Had an outage due to an incomplete worker who unplugged our fiber while setting up our neighbor. I lost 2 days of work b.c of it. Finally someone shows up fixes the issue only for it to only work for a day. They lied …
Hotwire has poor technical and customer service. I’ve called emailed and chatted with no resolution to constantly having to sign into apps to watch shows. Their cable box menu interphase is cumbersome. Furthermore they discontinued their …
OBNOXIOUS CUSTOMER SERVICE
The comments below were written two weeks ago. A tech came out, nice guy, and fixed the original problem. But SINCE THEN, I cannot get Netflix or Amazon. HERE’S …
I never in a thousand years though I would give a company a review. However, I feel the need to warn others about the horrible services this company repetitively provides. I spoke to a sale representative requesting that the digital …
The circus continues. Tech comes with a second person. Manages to set up one tv. Still no phone and the other 4 tv’s have to wait another week. Visit #3- tech returns and manages to set up the phone (thank you -my 95 yr old mother …
Hotwire asked to meet me at my location to go over the equipment, arrived and found out they did not install the wireless hardware so I could not get the router device to work – one department does not know what the other department is doing. Now I’m getting the run around. Xfinity service was better.
Literally the most unreliable and slow internet provider we’ve ever used. I wish our neighborhood had kept Comcast so we could actually use our WiFi to work, login to classes and video chat. We have complained and they arrive and say the …
Internet goes out every 30 minutes or so and for only a few minutes. It has gone out 13 times over the past 6 hours (ping testing). Neighbors confirm same too. Support takes too long to pick up and then says “we don’t see an issue”… of …
It’s been over 2 months to get 1 tv to work or get a technician to our home. Finally was able to make an appointment now they cancelled the appointment. You’re a fool to do business with Hotwire. I had no choice my condos board chose them because of price. You get what you pay for.
Not happy with this company. I noticed that my wi-fi bill had doubled and I contacted them to inquire about it. I was told that my building had changed the base plan that comes free. Now, it includes wi-fi that’s FASTER than what I’d …
Hotwire is the worst company to have internet with, slow on weekends and goes sometime down for no reason. After calling them, and resetting the router, did cannot fix the situation but after few hours your internet comes back just like …
The service is slow, always have issues with over billing and service outages and constant “maintenance”, but we are stuck because they are the only provider where we live. When we had AT&T we atleast paid half the price and had perfect …
I am a resident of Rosedale in Bradenton Florida. Our HOA made decision to switch to Hotwire from Spectrum in late summer 2022. Initially, I was pleased and excited to hear this as the list of speed and tech Hotwire offered was extremely …
This provider is what our HOA offers but we upgraded since we work from home, so fast internet it’s a must. Having our account on auto-pay we thought we would be covered until we received a letter from you yesterday that you would …
I had a great experienced with the Technician/Installer Danny Segarra he was very skilled, respectful, efficient, and very helpful answering all my questions. He did an excellent job with the installation very neat. And cleaned the area of any debris before he left.
UPDATE 07 October 2022:
After multiple attempts to reach someone who might assist me, I was finally …
If I could leave no stars I would. By far the worst internet service provider. Please do not let your community opt for a contract with these scammers. They come with a bunch of equipment, set it up all over your house extensively, and the …
I was torn between 1 stars and 2. I went with 3 because I really liked our installer but after than point it’s gone downhill. The internet speed is terrible even though I supposedly have “High Speed”. I’m trying to make changes on their …
My community came with basic internet and cable, of which I wish it didn’t, no one into days day and age uses cable. I went along with it since we are already obligated to pay. I then decided to upgrade to a higher package for a little …
I have had challenges with Hotwire at times. The tech that frequents my building in Ft. Lauderdale the most often is named John. He has exceptional knowledge and service skills. I always feel better when he is the one responding to calls. He takes his time, he is efficient and well received. Thank you John for all your help!
— ZERO STARS —
**ABSOLUTELY TERRIBLE EXPERIENCE** …
I was going through a Publix parking lot when some jackass in one of their vans decided to cut me off and pull straight through and into the spot I was going to. I asked him to back up (to the spot behind him for his row, and was empty!) …
I am so glad that I made a trip into the Hotwire communications store in downtown Salisbury. I met two lovely ladies – Laurie and Kristi. Kristi Bradley took care of me and I was thrilled with her friendliness, her efficiency (in no time …
Hotwire has for the past three years provided us with the very best service anyone could ask. When we have a small glitch our go to Service Manager Cody Cunningham has been nothing less than the very best in his industry. Most wonderful …