In 1960, Houston Federal Credit Union was built by members for the sole purpose of serving its members. Now, over fifty years later, that vision and … See more
Bank somewhere else! Waited 3 months for a very misrepresented skewed interpretation of escrow payment information with no bother of a call back or email for that length of time. Led me to believe they were doing me a favor and eye gouged …
Before signing up to bank with HFCU just know that even if you have the simplest question it will take hours to reach a person via phone. And when you do they will most likely have an attitude. Also if you bank with HFCU your transactions …
Thank you to the officer who opened the door for me coming and leaving. Ava is very Kind and greets everyone with a smile. When you bank with HFCU you feel welcomed and apart of family. Always good hot ☕🤗 …
After 4 years I will be closing my account today after speaking with a Ysenia Flores she is absurdly rude & incompetent! This bank also gets nothing done will be going elsewhere
Great bank!! I’ve been with them for 3 years.. Only issue I’ve ever had was the ATM being broken on the weekend !! But besides that they have Great customer Service!!
Love the bank the only thing I wish they have it’s a way to take a picture to my paystubs so I wouldn’t have to drive there. i love it now because they update their web site and i can take pictures of my pay stubs with out the necessity of going all the way to the bank
Professional, they work as quick as they can. Has a coin counting machine, free use no fees if you have an account with them, no need to use a Coinstar.
Shawn is ABSOLUTELY OUTSTANDING!!! He was very knowledgeable and very understanding. I really appreciate his service. He is the tru definition of CUSTOMER SERVICE!!!!
Mr. Eric Moeller, Thank you for helping my husband in achieving our goals . Excellent service and very nice . We wish to do all current and future bank transactions with you . Thank you .
Terrible ATMs, and ALWAYS forces you to change passwords once every month. Had to change my password 9 times, wasnt being hacked at all. Had to make questions for my passwords about 5 times, they are absolutely pathetic. Their site was …
Poor service the guy was sarcastic and aggressive … Tell me one thing and then came back after he talk to a supervisor and change his version ..im closing my account as soon i get back in town ..theres no way for companies to get to your …
Joey Townsley has always been a great help with HFCU. He responds quickly and remembers to take care of you as a customer. I would highly recommend working with him.
As many financial bumps in the road that I have hit, the account service representatives at HFCU have extended grace and compassion, bending over backwards to accommodate me, thus alleviating fears of closing out my account or imposing …
Fantastic experience working with Miranda Ikedi in opening my bank account with HFCU. Miranda was very helpful and made sure the experience was smooth and quick as possible. Thanks.
I have a car loan here and they took out a payment and they were not suppose to. Now they have me going through all these hoops trying to get my money back. I will never open a account here. Go to another credit union they are rude!! They …
This place is always busy, but the service has always been first class. Thank you for taking good care of your customers. They also have a coin sorter for you to cash in all your change. It’s free for hfcu members. If you’re someone with jars and jars of change, that alone is worth opening an account with them.
I would recommend this credit union to everyone. Customer Service is beyond excellent. Phone customer service is superb 👌 👏 👍 Great job Houston Federal Credit Union…. Y’all Rock like Houston Rockets….. …
Harrison was very savvy with step-by-step over the phone assistance and my questions were answered in a quality manner. The App has made my banking enjoyablely accessible. Thank you so much for making my banking experience such a thuroughly consice one, and all at my fingertips!
This is by far one of the best banks I’ve ever known. The only issue I had was that I had my card blocked by the bank for suspicious activity and I couldn’t fix it over the phone and had to go in the next morning. But otherwise, this place is great!! They truly care about their members.
Been a member here since 2004. I do everything through them including auto and personal loans. Competitive rates, free checking, loan officers available on the spot. What more could you ask for ? If you live or work in the Houston area you should already be a member.
They have the best rates and make it easy for you to get a car loan and personal loan. My 19 year old son has already received two different car loans from them at great rates as well as myself..my only problem is the wait in lobby and on the phone to talk to a rep it’s just way too long..
Imagine if you will, having your accounts frozen – no money can be deposited or withdrawn – your Visa credit card transactions declined. Imagine further that you call in to find out what’s going on and you are told that your account is …
Kavita M. is such an awesome drive they teller at the Marlane Way branch. She is ALWAYS very pleasant and thorough in conducting business. We enjoy seeing her behind the window when we pull into the drive thru!
Georgia H.
Worst Bank ever haven’t had it open not even a month and I can’t cash my checks I have to wait 7 days before they can be cleared. How ridiculous is that, I can’t even close the account I have because I’m not the primary holder. I guess …
I’ve been a member since 2012 and my experience was ok up until today. I hadn’t used this account since 2016 so I went online to make a transfer and I saw that I was charged a bad address fee. I call to see what it was and to see if it …
Absolutely the worst financially institution, and customer service are very rude, and does not return calls. If I could give 0 stars I would, no option to do so!
My husband and i joined this bank as we were told it was great for loans for those starting a business and those with no credit or low credit. Each time we go we get told not to bother with ANY loan as we have low credit or no LLC. And …
The team at Houston Federal made my experience doing business with them very pleasant. Julie Health’s, commitment to seeing me through every step of the process for all of my new account/product needs has been excellent!!! I highly recommend HFCU. Great service!
Miranda Ikedi at HFCU is the best! She has been so helpful to me on a number of occasions, and whether I need her by phone or email, she is always quick to respond. She is professional and courteous, and somehow manages to be sweet as well. I appreciate knowing that I can rely on her, no matter the issue. THANK YOU!
Very satisfied with the service and patient of Mr.Chester Brown. He is the perfect example of excellent customer service. He followed up every time he said he would and made me feel important as a client. Answering my ever question and concern. I would definitely give his service an A+.
I must say I had the best experience buying a car with Glen Roden quick fast and simple Glen provided me with all the information I needed.
By the time i was at the lot Glen had me all set up. Glen provided the best customer service I will recommend Glen for all your car by buying needs.
I want to say you guys are awesome. I’ve always have had superb service here, especially at this branch. The gentleman who assisted-Anthony L in the loan department was really helpful and friendly.
Went through drive thru for car deposit payment and it took over 30 minutes!! This is way too long and not good service!! There is no sense of urgency and when I asked what’s taking so long the lady manager didn’t apologize or say anything …
There are top two reasons for customer loss; either customers feel poorly treated, or failure to solve a problem! And I have seen both, even worst! I wish I could give zero not even a star after an awful conversation with the senior vice …
Great experience working with the team in opening my account . Miranda Ikedi was responsive, super helpful, and went above and beyond to make sure the experience was a seamless as possible, especially for a first-timer like myself who asked …
I had been doing business with this credit union for the last 5 years and today I am parting ways because of the way we were treated at both their locations, Sugar Land and Imperial Branch. Saba the manager is of no help. Why was she even …
Complete garbage. Management is very slow and incompetent. Employees are completely clueless on setting up new accounts. It will take you three times to do anything which will cost you time. On top of that, this bank site never works for using your account. Go to a different bank. If you come here, that’s your fault.
Joey Townley was such a pleasure to work with. He assisted me from the the very first step of joining as a member to signing off on an auto loan. He answered every call and followed up at each step to ensure my understanding and satisfaction. You cannot provide any better service than this. I definitely recommend. Thank you!!
Came to this location for a car loan and Johan was amazing to work with! He took the time to answer any questions I had and made sure the process was easy and transparent. 10/10
I have been with Houston federal for 10 plus years. I recently was referred to Craig Kneisly in the “loan department ” and I have nothing but great things to say about this person….. all the years I have been banking here this is the …
In this midst of this pandemic, I applied for a membership and a checking account as well as funded the account on a Tuesday, followed up by telephone on a Thursday after no communication and spoke with a young lady that assured me that …
I was looking to apply for membership and apply for an auto loan. Miranda ikedi was super helpful and profesional, she was able to help me out get a membership and get a great rate for my auto loan. I would recommend my family and friends to this credit union simply because of the fast turn around time and the great rate.
I have been a member for 10+ years and love the personal & friendly yet big bank service from HFCU, and kudos especially to Shawn Jiwani, the best Loan Officer! Very knowledgeable, always returns my calls in a timely manner, and all the qualities you expect from a true professional.
I Can Never Say Enough About The Staff @ H.F.C.U. – HBU’s – Branch Office! Unfortunately For Myself I Experienced Some Fraudulent Transactions On My Draft Account During A Very Sensative Time Frame…. I Arrived @ The Branch Location …
I just LOVE great customer service and from the minute he spoke, I knew he was smiling on the other end of the phone and today was going to be a great one. The loan officer that I am speaking about is Mr. Craig …
So far, I am super impressed by HFCU. Miranda made setting up an account and becoming a member an easy process. They also offer financial counseling to members, and already Zulika has provided me with some eye-opening and insightful information.
This past month this bank has done nothing but take from us and not do their jobs. They overdraft us constantly even though we put money in the second we see the overdraft, never told us the option for overdraft protection, haven’t …
I was very impressed with the help I received from Craig! He was very efficient, timely, and cared very much about providing all the information I needed. Not only that, but as a young adult, I did not feel patronized or belittled about all …
During my experience at Houston Federal Credit Union I was introdced to Craig Kneisly, who made my first time buy experience very understanding and easy. From jump he made me happy, he was patient, and made me very comfortable! He gave me …
Craig Kneisly at Houston Federal Credit Union’s Kensington location in Sugarland, exhibited exceptional customer service during my loan process…he was professional, funny, and caring. I have been a member of Houston Federal Credit Union …
Very impressed with Harrison from speaking with him over the phone. Fast and friendly. I am definitely going in tomorrow and going them a chance to fully earn my business. If all their employees are like Harrison, this will be great. If you’re considering an auto loan, they are worth a call.
I needed to purchase a new car, and I cannot imagine having done this without Craig at HFCU! He has been an advocate for me throughout the entire process; helpful, insightful, and transparent. He even managed to get me a $1600+ savings …
I purchased a 2021 backpack truck camper with HFCU. My banker was Mr Craig Kneisly. He worked very diligently and hard on my purchase, and were very professional and kind. Also, I was able to refinance my car at a lower percentage rate. My …
The level of ineptitude and unprofessionalism is uncanny. I’m not a member here nor will I ever be. But in my attempt to purchase a vehicle owned by a member this institution and its bewildered and rude and utterly unaware employees namely …
Craig Kneisly at Houston Federal Credit Union’s Sugar Land location is very professional. In a few words he is amazing!!!. I had a wonderful experience working with him. He did a fantastic job and made all my loan process fast and easy. I would highly recommend him!!!. Thanks Craig for everything!!!!
Craig Kneisly, first of all thank you so much. Had an awesome and smooth experience with our 2 auto finances in last 2 weeks. You are a thoroughly professional and super friendly man to deal with. Your prompt response, prompt help, is …
I ventured out into the daunting world of car buying and loan processing, but Craig Kneisly was my coach through it all. Craig processed and approved my application within 24 hours and he patiently talked me through every step of the …
Very had to get a hold of them on the phone. But I finally spoke to a home loan representative named Ron Arévalo! He made everything better! I almost want to leave 5 stars because of him. He is very knowledgeable and easy to talk to! I only want to do business with him.
Applied for refinancing and Anthony Lopez was awesome, made the process smooth. Not only did he help me he also helped my boyfriend refinance his truck and got him a great deal. Thanks Anthony!
If I could give 10 stars I would. Thanks to Johan I was able to get into the car that I wanted! He was more than helpful throughout the whole process and it could not have been easier. He was always a phone call or email away and answered any question that I had.
Moroa Leballo is an EXCELLENT banker!! Went above and beyond my expectations. We wanted to buy a used car out of state as we live in CO and he helped us with our preapproval but when things went south at the first dealership, he provided …
I’ve been banking with HFCU since I started working at age 16, about 17 years ago! I recently applied for a new auto loan and the loan advisor, Craig K., was wonderful! He took the time to explain everything to me and also assist me in the …
Love the process here. Loan officer Mr. Anthony Lopez went above and beyond to answer my questions and the services he offers. I haven’t even bought anything and his customer service was so exquisite he already sold me on what he had to offer. I mean seriously, I am definitely referring him to my colleagues.
I would rate the them with half of a star, if it was possible! Absolutely the worst customer service ever! I advise anyone to be aware of opening an account with this unprofessional “credit union”, because they will take all the possible chances to rip you off!
This five stars is for Anthony Lopez at HFCU loan department. There was an error but Anthony went above and beyond to correct the issue to ensure our loan was approved and processed correctly. We truly appreciate the great service Anthony provided and HFCU as a whole.
I went to HFCU for financing for my first car purchase, and I can’t say enough good things about my experience. Craig at the Kensington office helped me through the whole thing beginning to end. He was very friendly and explained each …
I’ve never left a bad review until today. I’ve been a member since 2006 and have have paid off many loans with them. Today I received a BACK charge from 6 months ago due to someone else’s error. I was told there’s nothing that they can do …
HFCU is the bank for all your financial necessities. I have been banking with them for a while now and they have delivered an excellent client experience. I want to really take this opportunity to shoutout an amazing individual who made my …
Working with the HFCU has been great! I needed to get into a vehicle and fast so my mom’s coworker recommended we call Craig Kneisly for a loan. Although Craig was moving all weekend, he made sure I would be able to reach him when I needed. …
I had an excellent experience working with Carrie, who is the Branch Manager for the Sienna Plantation HWY 6 location (couldn’t post this review to that location). I rarely write reviews, but felt compelled to considering the great customer …
Don’t waste your time. The operator never answers the phone and they won’t return your calls. I looked to get a home loan approval and was working with Bill. Not only is he difficult to speak with, but he refused to provide expected monthly …
Place is great to do banking and loans with. Very personable and friendly people. Craig is awesome and if you need a loan he’s the only person you should visit! I hope HFCU realizes what an asset they have in him!
I got my auto loan for my Cadillac CT6 here. Anthony Lopez was my loan officer and he was absolutely the best. He spoke to the dealership for me, hot me a great rate and followed up with me to make sure everything went ok. I highly recommend him, he’s the best!!
I found working with Ms Alka Patel at the Kensington location in Sugar Land very customer oriented and caring. Ms Patel was professional yet personable. She was attentive in listening to my banking needs, knowledgeable in what to do, and …
I have been with HFCU since the early 2000s and the staff at all locations are great. In particular, Harrision at the Kensington Dr. branch in Sugarland is courteous, extremely knowledgeable and his follow-through is awesome. He quickly …
I have NEVER met a loan officer who truly cares about people, such as Craig Kneisly at HFCU! Craig really gave me a sense of hope today and reminded me that there are still GOOD hearted people in this world. Craig walked me through the …
I have called and called and waited for 20 to 30 minutes each time with no answer!!! I never had this problem in the past but in the last two years there service sucks at the teller and over the Phone!!!! Customer service is not what it …
Went to HFCU to get a car loan because they have amazing great rate! Got a pleasure working with Mr. Johan as my loan officer and I can’t describe how easy it went! Mr. Johan went step by step and kept me updated with everything I needed. I …
I filled out 4 application on different banks for a home loan 2weeks ago .
3 days later I already qualified for a home loan from all 3 banks.
And now 2 weeks later still no answers …
it’s nearly 2023 you cant make a payment over the phone or the computer you either have autopay or pay 10$ fee which is stupid they’re website is either designed to scam people or is just as bad as it looks
Opened an account in Missouri City with Bridget Loree, she was so helpful, answered all my questions, helped me with pre- approval paperwork for auto loan. I’d recommend her to anyone, very nice lady. Also got fantastic customer service …
I have been with HFCU for 4 years or more. I have taken 3 huge loans. paid them off within a year of each other and now auto loan 4 years later. They were my first choice when purchasing my vehicle. …
I have banked with other credit unions, some of which aren’t very helpful. After coming to HFCU and needing an auto loan, they helped me get a great rate, even better than what some of the other credit unions were offering. Eric M. helped …
Just purchased a car with the help of the Loan Officer, Anthony Lopez. He helped make the whole process go so smoothly and I am greatly appreciative of him. So glad to have people like him involved with making such huge life decisions. He’s …
I applied for a signature loan today and the loan officer helping me with my application, Craig K., was AMAZING! I had unexpected car repairs and needed funding asap. Craig diligently worked with me and made the entire process seem smooth …
UPDATE 05.29.22:
Emailed the address indicated in the “response from owner” on 5/24 with no reply. Also received an email from the Better Business Bureau regarding my complaint …
this bank has charged me 6 times the market rate for insurance because they claim my insurance lapsed twice, once on my mustang years ago when the car was not driven but kept in a garage so there was no need for insurance since car was not …
This was my first time opening an account with a Credit union and I’m so happy that I chose HCFU. If I could give 10 stars I would just because I have the BEST loan officer ever, Anthony Lopez. He went above and beyond for both loan …
Absolutely the worst customer experience and financial institution I have ever worked with. They continuously change their online banking platform, moving from one piece of garbage to another, and each time they “lose” my address and email …
Been a member for years today Harry did the phenomenal job! cant ask for anybody better. Thank you for taking the time to check my account and fixing too
I would just like to put in a good word for Alka P. She gave us very courteous service and quick competent help when we drove in to town yesterday to take care of a number of complicated matters on both of our HFCU accounts. She reflects …
We have been HFCU members for a long time and most of the customer service reps are very good, but I really want to credit one of their customer service reps, Harrison Stonecipher! Each and every time we have spoken with him, Harrison’s …
Anthony Lopez helped me with my most recent truck loan and did a FANTASTIC job. He was quick to answer questions and help me quickly get financed and even make changes. I’ve done business with HFCU for decades now and have always been 100% happy with the service I’ve received.
Called to get the information- I am an influencer based out of Los Angeles and was speaking to Mr.Anthony Lopez. He has great communication skills and customer service. He answered all my questions and concerns regarding how you guys do …
Recently worked with the loan officer Glenn Roden who helped me finance my RV. Although initially felt very overwhelmed, he was very knowledgeable and professional the entire time making the process go smoothly. Glenn was very detail …
This bank seems to be not the same way it was few years ago! I’ve been a member since 2013 and recently the customer service sucks, not to mention that some of them are RUDE. I have deposited a check remotely 10 days ago and I have called …
I would recommend taking your business somewhere else. I would only give them one star only because they USED to be good and had a good experience in previous years. I decided to do business with them again with another loan. Their customer …
We had the pleasure of working with Glenn for our auto loan. He’s very polite and professional. Also, he’s freaking hilarious! He made us feel very comfortable and answered all our questions. This is the second vehicle we’ve financed with …
They harassed my son and called him multiple times just to deny him, and yet he has the most outstanding credit, not one bad account. I heard they change personnel and they are very aggressive.
I utilized the services provided at this ranch rcause it is closer than my bank. I am currently disabled due to a stroke suffered in 11/2018 and now have to depend on others for transportation. I have not had a steady income in five months. …
First off, worst customer service I’ve received in a long time. Very unprofessional loan department. Then they refused to disclose any information on there decision after requesting all my information. Either this is just the absolute …
I am sure anybody in need can relate with me. It’s not easy to ask for assistance specially when you need to borrow money. I happens to find a Jem of a person at my HFCU named Craig Kneisly. He made me felt like I am doing a favour to the …
They took over $5,000 from my account and stated they sent it to the state in June 2022. The state informed me that they have not received the funds. When I informed HFCU that the state did not have my funds their story changed. All of a …
Chiesa Roberts Delivered! I mean Delivered. She went above and beyond helping us refinance our auto loans. The customer service was awesome we really appreciate all of her hard work. 5 star service with a smile.
I can’t praise Eric Moeller enough for assisting me on my Auto loan process. He’s been nothing short of excellent and extremely professional. I put in an application for an auto loan and got denied on the first decision. I called in to …
I was recently in the market for a new car after nine years and didn’t know where to start on shopping interest rates, but I spent a fair amount of time researching online. HFCU was the most competitive, and I was impressed by how …
Got our second auto loan with Glenn Roden at Houston Federal Credit Union… Outstanding service and support. He finished our loan Saturday morning as we were driving to Dallas to pickup the vehicle… Yes on Saturday morning of Labor Day weekend! I highly recommend Glenn.
Let me make one thing clear i do not post reviews because it is usually negative but iam super satisfied with the process. Got a personal loan with the loan officer anthony lopez and then he was able to help me refinance my auto for a …
Please disregard the 1 Star review, it was a Mistake. Hit the wrong star, didn’t know how the stars work in this system!
I Absolutely love this branch of HFCU The staff are courteous, kind and …
This is my second time doing an auto loan with the credit union. Each time has been an extremely smooth and supportive process. Anthony Lopez my loan officer was extremely kind and patient. I would definitely recommend him and HFCU.
Tanya Curry at the Southwest Frey location in Houston is a gem. She helped my daughter secure her first car loan. Went out of her way to assist in the approval process. I highly recommend Tanya to any one who’s in the market for a car. Great customer service. Thank you Tanya
5 STARS HFCU AND 10STARS FOR ANTHONY LOPEZ!! All I can say is I feel empowered by the credit union and especially by Loan officer, Mr.Lopez. Very passionate and smart with cars. He has helped my wife and daughter through their car buying process. This man knows his stuff. I will be back for sure- he has earned a customer for life.
I wanted to thank hfcu for financing my first auto loan. I got the best help from Anthony Lopez. I felt calm and not pressured and that’s what I needed. Nice experience overall he fought with the car salesman and manager for me because they …
Harrison is AWESOME!! I was having technical difficulties logging into my HFCU account online and called their office to speak with someone to report the issue and get assistance. He was extremely friendly, very patient, beyond …
The worst Credit Union around. I took two loans out with them one of the worst the worst things I could ever do.
Bank somewhere else! Waited 3 months for a very misrepresented skewed interpretation of escrow payment information with no bother of a call back or email for that length of time. Led me to believe they were doing me a favor and eye gouged …
Before signing up to bank with HFCU just know that even if you have the simplest question it will take hours to reach a person via phone. And when you do they will most likely have an attitude. Also if you bank with HFCU your transactions …
Thank you to the officer who opened the door for me coming and leaving. Ava is very Kind and greets everyone with a smile. When you bank with HFCU you feel welcomed and apart of family. Always good hot ☕🤗 …
Awesome customer services. All the employees were helpful. Especially Chiesa Roberts. I felt like family.
great bank ….
amazing bank!
Lone always slow
Great credit union!
The staff are very friendly and professional
They are awesome here
Awesome credit Union
The best loan rates!
Love that they are open till 7 pm
Always friendly great customer service
Busy but A class service always. Very prompt.
Good customer service .
Very helpful Bank Associates. …
I hate this place. Don’t bank here if time is important to you.
Convenient for shared banking transactions.
Miranda Ikedi is very professional and will take care of you.
Very friendly staff and good customer services,especially ANGELA SHELTON.
Terry is the best! You’re always treated as a person vs just a account #
the most r a c i s m ever…
I have been a member since 2008 and They have always been very professional and always very friendly.
This bank needs a 24hour banking service line every body else has it y’all need it its about to be 2020 time to up date.
After several attempts.. never received a response from Amber.
Excellent customer service and unbeatable finance packages . I like this bank.
Great Auto Interest loans @ 1.75% !!! Impressed! Thanks HFCU.
Horrible customer service. Vague answers and not willing to budge to help essential workers during Covid pandemic
Member over 25 years great service!!! Love Jamie Serena and david!!!
Shawn is absolutley an amazeing employer. He was very helpful. Thank you…
Definitely one of the more friendly branches of Credit Unions in Houston!
Thanks to Mr. Eric Moeller for be professional and diligent, he make my goal possible to achieve. Thank you Sr.
After 4 years I will be closing my account today after speaking with a Ysenia Flores she is absurdly rude & incompetent! This bank also gets nothing done will be going elsewhere
i have been trying to get a hold of someone since 11:00am. i have tried all the number none seems woking… i have been on hold over 2hrs.
Joey Townley is very great help. Very very helpful. Quick at responding. I am glad I got to work with Joey.
It was a excellent service from Jennifer Salas. Thank you very much for you’re great jon. Very professional experience.
Quick, respectful and very nice bank tellers. Plus they are a shared branch with a large network!
Member since 2014, Great place for banking…. best rates on new car… easy access… love this place!!
Miranda Ikedi was extremely helpful. Her prompt response to everything involved was impressive!
Great bank!! I’ve been with them for 3 years.. Only issue I’ve ever had was the ATM being broken on the weekend !! But besides that they have Great customer Service!!
Craig Kneisly is THE MAN! He was extremely thorough, attentive, and professional. The best C.U. in the best city!
Love the bank the only thing I wish they have it’s a way to take a picture to my paystubs so I wouldn’t have to drive there. i love it now because they update their web site and i can take pictures of my pay stubs with out the necessity of going all the way to the bank
Professional, they work as quick as they can. Has a coin counting machine, free use no fees if you have an account with them, no need to use a Coinstar.
Don’t waste your time. Was pre-approved from a loan officer with a 802 credit score, wasted my time just to say they didnt want to pursue the loan.
Shawn is ABSOLUTELY OUTSTANDING!!! He was very knowledgeable and very understanding. I really appreciate his service. He is the tru definition of CUSTOMER SERVICE!!!!
Craig was very professional and extremely helpful. I will continue to use HFCU for loans in the future.
Sophia Tran is amazing super helpful and speedy . Will finance all my major projects and purchases through hfcu!! Thanks Sophia!
Mr. Eric Moeller, Thank you for helping my husband in achieving our goals . Excellent service and very nice . We wish to do all current and future bank transactions with you . Thank you .
Impossible to call and speak to a real person in a timely manner during the day.
Always unnecessarily long wait times for calls. …
Eric Moeller did a great job getting me rolling with my loan I would recommend going to him for great service thanks
Johan in the loan department was really helpful and answer all my questions through all the process until i got my truck.
ATM never returned my card. Waited 30 minutes for them to tell me to get a new card and they couldn’t help me. Lovely service
Terrible ATMs, and ALWAYS forces you to change passwords once every month. Had to change my password 9 times, wasnt being hacked at all. Had to make questions for my passwords about 5 times, they are absolutely pathetic. Their site was …
Best experience I ever had with a agent. Craig was excellent! I’m glad he answered the phone. Love this gut man!
Poor service the guy was sarcastic and aggressive … Tell me one thing and then came back after he talk to a supervisor and change his version ..im closing my account as soon i get back in town ..theres no way for companies to get to your …
I am truly happy with the services Mr. Anthony Lopez gave me. He answered all my questions and would remember to give me a call back.
Kudos to Crystal who handled my issue quickly ,very professional, and even “Southern Friendly” . Need more like her THANKS Crystal!!!
Joey Townsley has always been a great help with HFCU. He responds quickly and remembers to take care of you as a customer. I would highly recommend working with him.
As many financial bumps in the road that I have hit, the account service representatives at HFCU have extended grace and compassion, bending over backwards to accommodate me, thus alleviating fears of closing out my account or imposing …
Fantastic experience working with Miranda Ikedi in opening my bank account with HFCU. Miranda was very helpful and made sure the experience was smooth and quick as possible. Thanks.
I have a car loan here and they took out a payment and they were not suppose to. Now they have me going through all these hoops trying to get my money back. I will never open a account here. Go to another credit union they are rude!! They …
This place is always busy, but the service has always been first class. Thank you for taking good care of your customers. They also have a coin sorter for you to cash in all your change. It’s free for hfcu members. If you’re someone with jars and jars of change, that alone is worth opening an account with them.
I would recommend this credit union to everyone. Customer Service is beyond excellent. Phone customer service is superb 👌 👏 👍 Great job Houston Federal Credit Union…. Y’all Rock like Houston Rockets….. …
Harrison was very savvy with step-by-step over the phone assistance and my questions were answered in a quality manner. The App has made my banking enjoyablely accessible. Thank you so much for making my banking experience such a thuroughly consice one, and all at my fingertips!
This is by far one of the best banks I’ve ever known. The only issue I had was that I had my card blocked by the bank for suspicious activity and I couldn’t fix it over the phone and had to go in the next morning. But otherwise, this place is great!! They truly care about their members.
Been a member here since 2004. I do everything through them including auto and personal loans. Competitive rates, free checking, loan officers available on the spot. What more could you ask for ? If you live or work in the Houston area you should already be a member.
They have the best rates and make it easy for you to get a car loan and personal loan. My 19 year old son has already received two different car loans from them at great rates as well as myself..my only problem is the wait in lobby and on the phone to talk to a rep it’s just way too long..
Imagine if you will, having your accounts frozen – no money can be deposited or withdrawn – your Visa credit card transactions declined. Imagine further that you call in to find out what’s going on and you are told that your account is …
Kavita M. is such an awesome drive they teller at the Marlane Way branch. She is ALWAYS very pleasant and thorough in conducting business. We enjoy seeing her behind the window when we pull into the drive thru!
Georgia H.
Worst Bank ever haven’t had it open not even a month and I can’t cash my checks I have to wait 7 days before they can be cleared. How ridiculous is that, I can’t even close the account I have because I’m not the primary holder. I guess …
Alka and Ava was very helpful and efficient on my visit today they always get me in and out when I’m in a rush and always pleasant
I’ve been a member since 2012 and my experience was ok up until today. I hadn’t used this account since 2016 so I went online to make a transfer and I saw that I was charged a bad address fee. I call to see what it was and to see if it …
Absolutely the worst financially institution, and customer service are very rude, and does not return calls. If I could give 0 stars I would, no option to do so!
My husband and i joined this bank as we were told it was great for loans for those starting a business and those with no credit or low credit. Each time we go we get told not to bother with ANY loan as we have low credit or no LLC. And …
The team at Houston Federal made my experience doing business with them very pleasant. Julie Health’s, commitment to seeing me through every step of the process for all of my new account/product needs has been excellent!!! I highly recommend HFCU. Great service!
Miranda Ikedi at HFCU is the best! She has been so helpful to me on a number of occasions, and whether I need her by phone or email, she is always quick to respond. She is professional and courteous, and somehow manages to be sweet as well. I appreciate knowing that I can rely on her, no matter the issue. THANK YOU!
Pros:
1.) Great interest rates, their auto loans start at 1.75%. While shopping around I saw many starting around 3%. …
Nicole Nunez is AMAZING to work with. I received instant approval for my loan. She went above and beyond her duty to ensure a seamless process.
Very satisfied with the service and patient of Mr.Chester Brown. He is the perfect example of excellent customer service. He followed up every time he said he would and made me feel important as a client. Answering my ever question and concern. I would definitely give his service an A+.
I must say I had the best experience buying a car with Glen Roden quick fast and simple Glen provided me with all the information I needed.
By the time i was at the lot Glen had me all set up. Glen provided the best customer service I will recommend Glen for all your car by buying needs.
I want to say you guys are awesome. I’ve always have had superb service here, especially at this branch. The gentleman who assisted-Anthony L in the loan department was really helpful and friendly.
Mr. Eric Moeller ,
Thank you for always helping us . You always help us no matter how many times we …
Went through drive thru for car deposit payment and it took over 30 minutes!! This is way too long and not good service!! There is no sense of urgency and when I asked what’s taking so long the lady manager didn’t apologize or say anything …
There are top two reasons for customer loss; either customers feel poorly treated, or failure to solve a problem! And I have seen both, even worst! I wish I could give zero not even a star after an awful conversation with the senior vice …
Great experience working with the team in opening my account . Miranda Ikedi was responsive, super helpful, and went above and beyond to make sure the experience was a seamless as possible, especially for a first-timer like myself who asked …
I had been doing business with this credit union for the last 5 years and today I am parting ways because of the way we were treated at both their locations, Sugar Land and Imperial Branch. Saba the manager is of no help. Why was she even …
Complete garbage. Management is very slow and incompetent. Employees are completely clueless on setting up new accounts. It will take you three times to do anything which will cost you time. On top of that, this bank site never works for using your account. Go to a different bank. If you come here, that’s your fault.
Joey Townley was such a pleasure to work with. He assisted me from the the very first step of joining as a member to signing off on an auto loan. He answered every call and followed up at each step to ensure my understanding and satisfaction. You cannot provide any better service than this. I definitely recommend. Thank you!!
Came to this location for a car loan and Johan was amazing to work with! He took the time to answer any questions I had and made sure the process was easy and transparent. 10/10
I have been with Houston federal for 10 plus years. I recently was referred to Craig Kneisly in the “loan department ” and I have nothing but great things to say about this person….. all the years I have been banking here this is the …
In this midst of this pandemic, I applied for a membership and a checking account as well as funded the account on a Tuesday, followed up by telephone on a Thursday after no communication and spoke with a young lady that assured me that …
I was looking to apply for membership and apply for an auto loan. Miranda ikedi was super helpful and profesional, she was able to help me out get a membership and get a great rate for my auto loan. I would recommend my family and friends to this credit union simply because of the fast turn around time and the great rate.
I have been a member for 10+ years and love the personal & friendly yet big bank service from HFCU, and kudos especially to Shawn Jiwani, the best Loan Officer! Very knowledgeable, always returns my calls in a timely manner, and all the qualities you expect from a true professional.
Josie Westermann
eLT Loan Officer …
I Can Never Say Enough About The Staff @ H.F.C.U. – HBU’s – Branch Office! Unfortunately For Myself I Experienced Some Fraudulent Transactions On My Draft Account During A Very Sensative Time Frame…. I Arrived @ The Branch Location …
I just LOVE great customer service and from the minute he spoke, I knew he was smiling on the other end of the phone and today was going to be a great one. The loan officer that I am speaking about is Mr. Craig …
Quiet service in the lobby and in drive-thru but the overall staff need more training on how to treat their customers better!
So far, I am super impressed by HFCU. Miranda made setting up an account and becoming a member an easy process. They also offer financial counseling to members, and already Zulika has provided me with some eye-opening and insightful information.
This past month this bank has done nothing but take from us and not do their jobs. They overdraft us constantly even though we put money in the second we see the overdraft, never told us the option for overdraft protection, haven’t …
I was very impressed with the help I received from Craig! He was very efficient, timely, and cared very much about providing all the information I needed. Not only that, but as a young adult, I did not feel patronized or belittled about all …
During my experience at Houston Federal Credit Union I was introdced to Craig Kneisly, who made my first time buy experience very understanding and easy. From jump he made me happy, he was patient, and made me very comfortable! He gave me …
Craig Kneisly at Houston Federal Credit Union’s Kensington location in Sugarland, exhibited exceptional customer service during my loan process…he was professional, funny, and caring. I have been a member of Houston Federal Credit Union …
Very impressed with Harrison from speaking with him over the phone. Fast and friendly. I am definitely going in tomorrow and going them a chance to fully earn my business. If all their employees are like Harrison, this will be great. If you’re considering an auto loan, they are worth a call.
I needed to purchase a new car, and I cannot imagine having done this without Craig at HFCU! He has been an advocate for me throughout the entire process; helpful, insightful, and transparent. He even managed to get me a $1600+ savings …
I purchased a 2021 backpack truck camper with HFCU. My banker was Mr Craig Kneisly. He worked very diligently and hard on my purchase, and were very professional and kind. Also, I was able to refinance my car at a lower percentage rate. My …
The level of ineptitude and unprofessionalism is uncanny. I’m not a member here nor will I ever be. But in my attempt to purchase a vehicle owned by a member this institution and its bewildered and rude and utterly unaware employees namely …
Craig Kneisly at Houston Federal Credit Union’s Sugar Land location is very professional. In a few words he is amazing!!!. I had a wonderful experience working with him. He did a fantastic job and made all my loan process fast and easy. I would highly recommend him!!!. Thanks Craig for everything!!!!
Craig Kneisly, first of all thank you so much. Had an awesome and smooth experience with our 2 auto finances in last 2 weeks. You are a thoroughly professional and super friendly man to deal with. Your prompt response, prompt help, is …
I ventured out into the daunting world of car buying and loan processing, but Craig Kneisly was my coach through it all. Craig processed and approved my application within 24 hours and he patiently talked me through every step of the …
Very had to get a hold of them on the phone. But I finally spoke to a home loan representative named Ron Arévalo! He made everything better! I almost want to leave 5 stars because of him. He is very knowledgeable and easy to talk to! I only want to do business with him.
Applied for refinancing and Anthony Lopez was awesome, made the process smooth. Not only did he help me he also helped my boyfriend refinance his truck and got him a great deal. Thanks Anthony!
If I could give 10 stars I would. Thanks to Johan I was able to get into the car that I wanted! He was more than helpful throughout the whole process and it could not have been easier. He was always a phone call or email away and answered any question that I had.
Moroa Leballo is an EXCELLENT banker!! Went above and beyond my expectations. We wanted to buy a used car out of state as we live in CO and he helped us with our preapproval but when things went south at the first dealership, he provided …
I’ve been banking with HFCU since I started working at age 16, about 17 years ago! I recently applied for a new auto loan and the loan advisor, Craig K., was wonderful! He took the time to explain everything to me and also assist me in the …
Love the process here. Loan officer Mr. Anthony Lopez went above and beyond to answer my questions and the services he offers. I haven’t even bought anything and his customer service was so exquisite he already sold me on what he had to offer. I mean seriously, I am definitely referring him to my colleagues.
I would rate the them with half of a star, if it was possible! Absolutely the worst customer service ever! I advise anyone to be aware of opening an account with this unprofessional “credit union”, because they will take all the possible chances to rip you off!
This five stars is for Anthony Lopez at HFCU loan department. There was an error but Anthony went above and beyond to correct the issue to ensure our loan was approved and processed correctly. We truly appreciate the great service Anthony provided and HFCU as a whole.
I went to HFCU for financing for my first car purchase, and I can’t say enough good things about my experience. Craig at the Kensington office helped me through the whole thing beginning to end. He was very friendly and explained each …
I’ve never left a bad review until today. I’ve been a member since 2006 and have have paid off many loans with them. Today I received a BACK charge from 6 months ago due to someone else’s error. I was told there’s nothing that they can do …
HFCU is the bank for all your financial necessities. I have been banking with them for a while now and they have delivered an excellent client experience. I want to really take this opportunity to shoutout an amazing individual who made my …
Working with the HFCU has been great! I needed to get into a vehicle and fast so my mom’s coworker recommended we call Craig Kneisly for a loan. Although Craig was moving all weekend, he made sure I would be able to reach him when I needed. …
I had an excellent experience working with Carrie, who is the Branch Manager for the Sienna Plantation HWY 6 location (couldn’t post this review to that location). I rarely write reviews, but felt compelled to considering the great customer …
Don’t waste your time. The operator never answers the phone and they won’t return your calls. I looked to get a home loan approval and was working with Bill. Not only is he difficult to speak with, but he refused to provide expected monthly …
Place is great to do banking and loans with. Very personable and friendly people. Craig is awesome and if you need a loan he’s the only person you should visit! I hope HFCU realizes what an asset they have in him!
Not transparent on how they take my payment. Purposely leave a small amount of my principal out every time I make a payment to accrual daily interest.
I got my auto loan for my Cadillac CT6 here. Anthony Lopez was my loan officer and he was absolutely the best. He spoke to the dealership for me, hot me a great rate and followed up with me to make sure everything went ok. I highly recommend him, he’s the best!!
I found working with Ms Alka Patel at the Kensington location in Sugar Land very customer oriented and caring. Ms Patel was professional yet personable. She was attentive in listening to my banking needs, knowledgeable in what to do, and …
I have been with HFCU since the early 2000s and the staff at all locations are great. In particular, Harrision at the Kensington Dr. branch in Sugarland is courteous, extremely knowledgeable and his follow-through is awesome. He quickly …
I have NEVER met a loan officer who truly cares about people, such as Craig Kneisly at HFCU! Craig really gave me a sense of hope today and reminded me that there are still GOOD hearted people in this world. Craig walked me through the …
I have called and called and waited for 20 to 30 minutes each time with no answer!!! I never had this problem in the past but in the last two years there service sucks at the teller and over the Phone!!!! Customer service is not what it …
Went to HFCU to get a car loan because they have amazing great rate! Got a pleasure working with Mr. Johan as my loan officer and I can’t describe how easy it went! Mr. Johan went step by step and kept me updated with everything I needed. I …
I filled out 4 application on different banks for a home loan 2weeks ago .
3 days later I already qualified for a home loan from all 3 banks.
And now 2 weeks later still no answers …
Branch member representative Michelle is always helpful and quick to respond. I am highly satisfied with the experiences over the years!
it’s nearly 2023 you cant make a payment over the phone or the computer you either have autopay or pay 10$ fee which is stupid they’re website is either designed to scam people or is just as bad as it looks
Opened an account in Missouri City with Bridget Loree, she was so helpful, answered all my questions, helped me with pre- approval paperwork for auto loan. I’d recommend her to anyone, very nice lady. Also got fantastic customer service …
I have been with HFCU for 4 years or more. I have taken 3 huge loans. paid them off within a year of each other and now auto loan 4 years later. They were my first choice when purchasing my vehicle. …
I have banked with other credit unions, some of which aren’t very helpful. After coming to HFCU and needing an auto loan, they helped me get a great rate, even better than what some of the other credit unions were offering. Eric M. helped …
Just purchased a car with the help of the Loan Officer, Anthony Lopez. He helped make the whole process go so smoothly and I am greatly appreciative of him. So glad to have people like him involved with making such huge life decisions. He’s …
I applied for a signature loan today and the loan officer helping me with my application, Craig K., was AMAZING! I had unexpected car repairs and needed funding asap. Craig diligently worked with me and made the entire process seem smooth …
UPDATE 05.29.22:
Emailed the address indicated in the “response from owner” on 5/24 with no reply. Also received an email from the Better Business Bureau regarding my complaint …
this bank has charged me 6 times the market rate for insurance because they claim my insurance lapsed twice, once on my mustang years ago when the car was not driven but kept in a garage so there was no need for insurance since car was not …
This was my first time opening an account with a Credit union and I’m so happy that I chose HCFU. If I could give 10 stars I would just because I have the BEST loan officer ever, Anthony Lopez. He went above and beyond for both loan …
Absolutely the worst customer experience and financial institution I have ever worked with. They continuously change their online banking platform, moving from one piece of garbage to another, and each time they “lose” my address and email …
Been a member for years today Harry did the phenomenal job! cant ask for anybody better. Thank you for taking the time to check my account and fixing too
I would just like to put in a good word for Alka P. She gave us very courteous service and quick competent help when we drove in to town yesterday to take care of a number of complicated matters on both of our HFCU accounts. She reflects …
We have been HFCU members for a long time and most of the customer service reps are very good, but I really want to credit one of their customer service reps, Harrison Stonecipher! Each and every time we have spoken with him, Harrison’s …
Anthony Lopez helped me with my most recent truck loan and did a FANTASTIC job. He was quick to answer questions and help me quickly get financed and even make changes. I’ve done business with HFCU for decades now and have always been 100% happy with the service I’ve received.
Called to get the information- I am an influencer based out of Los Angeles and was speaking to Mr.Anthony Lopez. He has great communication skills and customer service. He answered all my questions and concerns regarding how you guys do …
Recently worked with the loan officer Glenn Roden who helped me finance my RV. Although initially felt very overwhelmed, he was very knowledgeable and professional the entire time making the process go smoothly. Glenn was very detail …
This bank seems to be not the same way it was few years ago! I’ve been a member since 2013 and recently the customer service sucks, not to mention that some of them are RUDE. I have deposited a check remotely 10 days ago and I have called …
I would recommend taking your business somewhere else. I would only give them one star only because they USED to be good and had a good experience in previous years. I decided to do business with them again with another loan. Their customer …
We had the pleasure of working with Glenn for our auto loan. He’s very polite and professional. Also, he’s freaking hilarious! He made us feel very comfortable and answered all our questions. This is the second vehicle we’ve financed with …
They harassed my son and called him multiple times just to deny him, and yet he has the most outstanding credit, not one bad account. I heard they change personnel and they are very aggressive.
I utilized the services provided at this ranch rcause it is closer than my bank. I am currently disabled due to a stroke suffered in 11/2018 and now have to depend on others for transportation. I have not had a steady income in five months. …
First off, worst customer service I’ve received in a long time. Very unprofessional loan department. Then they refused to disclose any information on there decision after requesting all my information. Either this is just the absolute …
I am sure anybody in need can relate with me. It’s not easy to ask for assistance specially when you need to borrow money. I happens to find a Jem of a person at my HFCU named Craig Kneisly. He made me felt like I am doing a favour to the …
I have been a customer of HFCU for many years now. I would like to provide you with some feedback on your team. …
They took over $5,000 from my account and stated they sent it to the state in June 2022. The state informed me that they have not received the funds. When I informed HFCU that the state did not have my funds their story changed. All of a …
Chiesa Roberts Delivered! I mean Delivered. She went above and beyond helping us refinance our auto loans. The customer service was awesome we really appreciate all of her hard work. 5 star service with a smile.
I can’t praise Eric Moeller enough for assisting me on my Auto loan process. He’s been nothing short of excellent and extremely professional. I put in an application for an auto loan and got denied on the first decision. I called in to …
I was recently in the market for a new car after nine years and didn’t know where to start on shopping interest rates, but I spent a fair amount of time researching online. HFCU was the most competitive, and I was impressed by how …
Got our second auto loan with Glenn Roden at Houston Federal Credit Union… Outstanding service and support. He finished our loan Saturday morning as we were driving to Dallas to pickup the vehicle… Yes on Saturday morning of Labor Day weekend! I highly recommend Glenn.
Let me make one thing clear i do not post reviews because it is usually negative but iam super satisfied with the process. Got a personal loan with the loan officer anthony lopez and then he was able to help me refinance my auto for a …
Please disregard the 1 Star review, it was a Mistake. Hit the wrong star, didn’t know how the stars work in this system!
I Absolutely love this branch of HFCU The staff are courteous, kind and …
This is my second time doing an auto loan with the credit union. Each time has been an extremely smooth and supportive process. Anthony Lopez my loan officer was extremely kind and patient. I would definitely recommend him and HFCU.
Tanya Curry at the Southwest Frey location in Houston is a gem. She helped my daughter secure her first car loan. Went out of her way to assist in the approval process. I highly recommend Tanya to any one who’s in the market for a car. Great customer service. Thank you Tanya
5 STARS HFCU AND 10STARS FOR ANTHONY LOPEZ!! All I can say is I feel empowered by the credit union and especially by Loan officer, Mr.Lopez. Very passionate and smart with cars. He has helped my wife and daughter through their car buying process. This man knows his stuff. I will be back for sure- he has earned a customer for life.
I wanted to thank hfcu for financing my first auto loan. I got the best help from Anthony Lopez. I felt calm and not pressured and that’s what I needed. Nice experience overall he fought with the car salesman and manager for me because they …
Harrison is AWESOME!! I was having technical difficulties logging into my HFCU account online and called their office to speak with someone to report the issue and get assistance. He was extremely friendly, very patient, beyond …