Houston Metropolitan FCU is a full-service credit union offering a wide-range of banking services; from checking to mortgages, investments to … See more
Customer service is horrible 😢 I spoke to repersentive for a simple question they always give a attitude I am person and customer service should be be number one. …
I dont like the fact that they have no 800 number for you to call like bigger banks to talk to someone. Most of the time the phone just rings constantly with no one answering.
Poor service, lost payments. I will only call to make payments and half the time they are rude and have an attitude. The other time I get sent to full voicemail boxes and then hung up on.
I WAS RECENTLY APPROVED FOR A CAR LOAN AND WENT TO ENTERPRISE CAR SALES GOT THE CAR WITH FULL COVERAGE INSURANCE DROVE OFF THE LOT ON 4-29-20 AND BEEN IN THE CAR SINCE. GOT A CALL TO BRING THE CAR BACK TO THE DEALERSHIP BECAUSE THE BANK ALL …
This is the worst credit union , I went 62 miles from my home even they said open I went there to the branch office still they closed 10:15 am , there phone service is useless this is not Acceptable customer service
I was on the phone with these people for more than 15 minutes and I finally got in the que at number 4 I was informed that the mailbox was full and couldn’t accept any messages. Whenever I try to call, I can never reach anyone by phone. I …
I’m going back to the credit Union because they always had Help me in the In the past them Like they have a whole lot of other people in the Pass A very nice and understanding who have a the CEO years over the credit Union I thank you …
Just started a new job a couple months ago. I asked a few coworkers if they bank with a credit union and this place was recommended but after checking reviews now I’m what should I do?
This Credit Union is not a Good credit union when it comes to honesty and integrity. Beware of this place and find a Credit Union that is loyal and honest to their clients especially when a pandemic arise.
Myself me and my loving wife are having problems with our credit cards we have from you guy’s I tried checking our account and tried to get money off and out of our account and my card kept giving me the run-around and I need help fixing …
The web site said the holiday might change the hours of operations. It should of that they are CLOSED ! Friday and Saturday for the holiday. I wasted my time going to the branch on Tidwell. Come on y’all need to do better with notification.
I find it to be an awesome bank and the people are very kind.I am currently looking for a home and I wonder if their are any programs available to assist
You have two outstanding employees that always go out of the way to helping understand my accounts. They are very informative with everything I ask of my account. I appreciate every moments and time they spend helping me. Thanks Joann Vasquez and Norma Garcia.
I called the HMFCU Promise Branch for help with login in to my account. Perla from this branch was so helpful, and she stayed on the phone with me until I was able to login. She had a lot of patience and never sounded irritated. I am so happy with the costumer service I received from her today!
Incompetent, rude thieving scum. Made a payment ahead of schedule, but on the due date, took out another payment, and refused to refund my money. These reverse bank robbers were very rude on the phone, hung up on me, and used a racial slur.
I understand everybody is a little ify selling with this covid, but to have someone standing outside in 90 plus degree heat after they’ve set on the phone for over an hour to get an appointment is ridiculous and very unprofessional. If your that afraid of getting this virus you should close down permanently!
I’ve been calling both locations since 10am this morning. It is now 3:05pm and I cant get anyone on the phone. I sit on the phone for 15 plus minutes just to get an recording that states I am the first caller in the the que and then it just …
When I first opened my account which I no longer have, the member service rep put in the wrong information such as my phone number and address. I could never get to talk to anyone over the phone and their bank hours are not available on Saturday. It has nothing to do with covid. They are just a bunch of lazy folk.
My card never works, even w/the chip reader. After hours: Automated call line is helpful. Open hours:
Call the branch & wait 20-30 mins for a voicemail: To leave your name & number. …
This bank is terrible!! I have an unauthorized charge on my account and they will not allow me to dispute it!! Do not bank with this bank. You cannot access your account on the mobile app without calling customer service. Customer service closes at 4:30!! I have a job and cannot get in contact with anyone!! Worst bank ever
Worst bank in the world !! Can’t ever hardly talk to a representative, hard trying to get on mobile app, so sad … smh they don’t help you with anything, loans ect.. I didn’t apply for over draft but they allow someone to over draft, I hate this bank !!!
Horrible Bank! The one located on 6500 Roockin St. After they switch bank from “Promise Credit Union” to “Houston Metropolitan Federan Credit Union” have been the worst! They do NOT have a 24/7 customer service, they do NOT open saturdays …
I hate this credit union. If i have a problem i call because they dont have a 24/7 1800 number i can only talk to someone during business hours. BUT NO ONE EVER ANSWERS THE PHONE! I have a job and i can make it there during business hours. …
Awful experience from loans to checking accounts. If your loan is past due 1 day they restrict you from using your own money till you pay it then they will release your money. They often do not communicate well, always leave out the most …
Took my son to open a account the lady was supposed to had his debit card mailed to him we waited over 3 weeks for the card I called the credit union come to find out she never ordered it. Now we waiting again it’s been 2 weeks still no …
I have been a member since 1999, and I use to think highly of the credit union but over the last 5 years the service has declined tremendously… The inside tellers are pretty courtesy and helpful but trying to get through on the line to talk to a rep is impossible.
This is the worst credit union ever. I have literally been with them for 14 years as a default of my first school district. The service is poor. The wait time is terrible. Their practices are antiquated and need updating. Do not open an …
I am happy with the CU and their services. When going to the lobby or drive-thru (Tidwell location), the customer service is always polite & professional. …
I’ve been a member of this credit union 19 yrs. The service is wonderful. The cashier’s r super wonderful. The loan dept. works well with u on ur loan needs. The credit union is over all excellent. I do have an issue with the credit union …
This the worst credit union ever I been with them for two years all I got from them is a loan . I will not recommend them to any one for no kind of service. The staff are rude and don’t help with account I regret opening a account with them I had to open a secondary bank don’t bank with them horrible
Before I get started with the issues of banking with HMFCU, I want to give a special thanks to Ms. and/or Mrs. Delia Berkley who is a great loan specialist and has helped me every time when I have a question or issue. She really goes above …
My mother has had an account here for years and I mean years. Today she found out a charge was declined. She called the bank, left a message and never received a call back. I’m looking at the account now and the money is there. This is …
I’ve been a member since 1995 and was great banking here but as my credit score drop so did the help I receive. Now my score has went up to the fair range and I am still paying 16% interest on loans,and higher. My credit with HMFCU is 100% …
I’ve been with this bank over a year and it is the worst. The online app is a joke. They Automated voice system is a joke. It’s really no help they will freeze ur account at the drop of a dime! it’s so many better credit union out there! Good luck
Have been with this credit union for years. The automated system is a joke as well as the online banking. I will be closing all lines of business. They never offered any incentives but a life insurance policy. I also bank with another …
Thank you Angela for convincing me, with your subpar telephone customer service, that I should never do business here again. The loan experience was uneventful and convenient but I would dread calling branch customer service for even the simplest of questions. Plenty of other credit unions out there so steer clear of this one.
Terrible customer service they keep ACH my other bank account after trying to stop this and have failed to close my account after 2 attempts to do so. Very disappointed.
This the worst credit union ever! After banking with this credit union for years, it seems customer appreciation and service have changed drastically! The staff is rude and unhelpful, unauthorized automatic drafts from accounts are …
This bank has so much potential let’s just start there. Yet, the level of customer service is trash. You can call and get no one on the phone. Go into the branch because you can’t get anyone off the phone and they have all these people in …
Every time I call I’m always on hold for over 30 mins. I can just hang up with them and call right back and still hold forever. Over all they are a good banck they call time just ridiculous
The bank would be great if they added a deposit ATM. Over the phone is good if you call before noon if not leave a message get a call back at 3. Windows are nice and helpful
I hate it!!
They are the best!!!!
Always pleasant
Great customer service !!!
Great People Fast Service
Great Customer Service.
Excellent customer service from the tellers
Did go there that often when nessary
I hate this bank, the service sucks!
I have good experiences. People friendly
Helpful staff
They never answer the phone when you call.
Great place and great people. 16 years as a customer.
I Have Been With Them For 5 years and I Love It !!
Call 2nd caller only to stay on hold to be routed to leave a message called back to be on hold again 😣 …
WOULD NOT RECOMMEND
They have the worst phone service ever end of story
This place is terrible with their call in system. Have a customer holding on forever just to be told to leave a message.
I call it the ghetto bank.
Very good institution. I like the customer service and the prompt assistance.
Horrible service Horrible terrible banking services
Tellers rude
Even before COVID-19
Lazy!
Customer service is horrible 😢 I spoke to repersentive for a simple question they always give a attitude I am person and customer service should be be number one. …
They help me out a lot…. I will definitely refer family and friends
Great bank very welcoming service I’m glad to be an customer
Pays a car loan there.
Q mal servicio x telefono tienen.. really bad service by phone..they need to take care of costumers..
Usually at all times I’m greeted with a warm welcome and friendly smile .
I love this bank so helpful. Great Bank Glad that I am a customer!
Good luck trying to get someone on the phone. You can’t even leave a call back number because their “voice mailbox is full”. Absolutely insane
Great bank . I have been a member for 3 years and they have been great . Great customer service.
I called with a few minor questions and. Lord they was so much help. Answer everything with out a problem. Great customer service and satisfaction
I dont like the fact that they have no 800 number for you to call like bigger banks to talk to someone. Most of the time the phone just rings constantly with no one answering.
Poor service, lost payments. I will only call to make payments and half the time they are rude and have an attitude. The other time I get sent to full voicemail boxes and then hung up on.
I WAS RECENTLY APPROVED FOR A CAR LOAN AND WENT TO ENTERPRISE CAR SALES GOT THE CAR WITH FULL COVERAGE INSURANCE DROVE OFF THE LOT ON 4-29-20 AND BEEN IN THE CAR SINCE. GOT A CALL TO BRING THE CAR BACK TO THE DEALERSHIP BECAUSE THE BANK ALL …
This is the worst credit union , I went 62 miles from my home even they said open I went there to the branch office still they closed 10:15 am , there phone service is useless this is not Acceptable customer service
I was on the phone with these people for more than 15 minutes and I finally got in the que at number 4 I was informed that the mailbox was full and couldn’t accept any messages. Whenever I try to call, I can never reach anyone by phone. I …
I’m going back to the credit Union because they always had Help me in the In the past them Like they have a whole lot of other people in the Pass A very nice and understanding who have a the CEO years over the credit Union I thank you …
Poor credit union, they charge you to pay online and over the phone $15.00!!!! Run the other way!
Just started a new job a couple months ago. I asked a few coworkers if they bank with a credit union and this place was recommended but after checking reviews now I’m what should I do?
This Credit Union is not a Good credit union when it comes to honesty and integrity. Beware of this place and find a Credit Union that is loyal and honest to their clients especially when a pandemic arise.
I have been a member for 20 plus years I have never been SO disappointed to be charged $3.00 a sheet for copies of savings account 😡statement …
Myself me and my loving wife are having problems with our credit cards we have from you guy’s I tried checking our account and tried to get money off and out of our account and my card kept giving me the run-around and I need help fixing …
The web site said the holiday might change the hours of operations. It should of that they are CLOSED ! Friday and Saturday for the holiday. I wasted my time going to the branch on Tidwell. Come on y’all need to do better with notification.
I find it to be an awesome bank and the people are very kind.I am currently looking for a home and I wonder if their are any programs available to assist
You have two outstanding employees that always go out of the way to helping understand my accounts. They are very informative with everything I ask of my account. I appreciate every moments and time they spend helping me. Thanks Joann Vasquez and Norma Garcia.
I have been a Customer for years the credit union has always been there for me whenever I need it. Thanks for the hard work and dedication.
I called the HMFCU Promise Branch for help with login in to my account. Perla from this branch was so helpful, and she stayed on the phone with me until I was able to login. She had a lot of patience and never sounded irritated. I am so happy with the costumer service I received from her today!
Incompetent, rude thieving scum. Made a payment ahead of schedule, but on the due date, took out another payment, and refused to refund my money. These reverse bank robbers were very rude on the phone, hung up on me, and used a racial slur.
I understand everybody is a little ify selling with this covid, but to have someone standing outside in 90 plus degree heat after they’ve set on the phone for over an hour to get an appointment is ridiculous and very unprofessional. If your that afraid of getting this virus you should close down permanently!
I’ve been calling both locations since 10am this morning. It is now 3:05pm and I cant get anyone on the phone. I sit on the phone for 15 plus minutes just to get an recording that states I am the first caller in the the que and then it just …
When I first opened my account which I no longer have, the member service rep put in the wrong information such as my phone number and address. I could never get to talk to anyone over the phone and their bank hours are not available on Saturday. It has nothing to do with covid. They are just a bunch of lazy folk.
My card never works, even w/the chip reader. After hours: Automated call line is helpful. Open hours:
Call the branch & wait 20-30 mins for a voicemail: To leave your name & number. …
This bank is terrible!! I have an unauthorized charge on my account and they will not allow me to dispute it!! Do not bank with this bank. You cannot access your account on the mobile app without calling customer service. Customer service closes at 4:30!! I have a job and cannot get in contact with anyone!! Worst bank ever
Worst bank in the world !! Can’t ever hardly talk to a representative, hard trying to get on mobile app, so sad … smh they don’t help you with anything, loans ect.. I didn’t apply for over draft but they allow someone to over draft, I hate this bank !!!
Horrible Bank! The one located on 6500 Roockin St. After they switch bank from “Promise Credit Union” to “Houston Metropolitan Federan Credit Union” have been the worst! They do NOT have a 24/7 customer service, they do NOT open saturdays …
I hate this credit union. If i have a problem i call because they dont have a 24/7 1800 number i can only talk to someone during business hours. BUT NO ONE EVER ANSWERS THE PHONE! I have a job and i can make it there during business hours. …
Awful experience from loans to checking accounts. If your loan is past due 1 day they restrict you from using your own money till you pay it then they will release your money. They often do not communicate well, always leave out the most …
Took my son to open a account the lady was supposed to had his debit card mailed to him we waited over 3 weeks for the card I called the credit union come to find out she never ordered it. Now we waiting again it’s been 2 weeks still no …
I have been a member since 1999, and I use to think highly of the credit union but over the last 5 years the service has declined tremendously… The inside tellers are pretty courtesy and helpful but trying to get through on the line to talk to a rep is impossible.
This is the worst credit union ever. I have literally been with them for 14 years as a default of my first school district. The service is poor. The wait time is terrible. Their practices are antiquated and need updating. Do not open an …
Very sketchy. AlwYs an issue on line or with anything involving your money. This is the WORST EVER!!
I am happy with the CU and their services. When going to the lobby or drive-thru (Tidwell location), the customer service is always polite & professional. …
I’ve been a member of this credit union 19 yrs. The service is wonderful. The cashier’s r super wonderful. The loan dept. works well with u on ur loan needs. The credit union is over all excellent. I do have an issue with the credit union …
This the worst credit union ever I been with them for two years all I got from them is a loan . I will not recommend them to any one for no kind of service. The staff are rude and don’t help with account I regret opening a account with them I had to open a secondary bank don’t bank with them horrible
Before I get started with the issues of banking with HMFCU, I want to give a special thanks to Ms. and/or Mrs. Delia Berkley who is a great loan specialist and has helped me every time when I have a question or issue. She really goes above …
My mother has had an account here for years and I mean years. Today she found out a charge was declined. She called the bank, left a message and never received a call back. I’m looking at the account now and the money is there. This is …
Their customers service answering number never picks up and they hang up on you after waiting for 20 min! Ugh!
Save your self some time and energy and bank with Texas Bay Area credit union,alot more reliable… Houston Metropolitan FCU is being ran by 3yr olds.
I’ve been a member since 1995 and was great banking here but as my credit score drop so did the help I receive. Now my score has went up to the fair range and I am still paying 16% interest on loans,and higher. My credit with HMFCU is 100% …
I’ve been with this bank over a year and it is the worst. The online app is a joke. They Automated voice system is a joke. It’s really no help they will freeze ur account at the drop of a dime! it’s so many better credit union out there! Good luck
Have been with this credit union for years. The automated system is a joke as well as the online banking. I will be closing all lines of business. They never offered any incentives but a life insurance policy. I also bank with another …
Thank you Angela for convincing me, with your subpar telephone customer service, that I should never do business here again. The loan experience was uneventful and convenient but I would dread calling branch customer service for even the simplest of questions. Plenty of other credit unions out there so steer clear of this one.
Terrible customer service they keep ACH my other bank account after trying to stop this and have failed to close my account after 2 attempts to do so. Very disappointed.
This the worst credit union ever! After banking with this credit union for years, it seems customer appreciation and service have changed drastically! The staff is rude and unhelpful, unauthorized automatic drafts from accounts are …
This bank has so much potential let’s just start there. Yet, the level of customer service is trash. You can call and get no one on the phone. Go into the branch because you can’t get anyone off the phone and they have all these people in …
Every time I call I’m always on hold for over 30 mins. I can just hang up with them and call right back and still hold forever. Over all they are a good banck they call time just ridiculous
The bank would be great if they added a deposit ATM. Over the phone is good if you call before noon if not leave a message get a call back at 3. Windows are nice and helpful