Never , ever do any banking here. A complete bunch of numbskulls. The electronic banking is inaccessable and they will not be able to fix it. Go anywhere else.
Always a great experience when I go there to do anything. I have always been treated great, I have even brought my family over to them they like to help and they try every way possible to try and get you what you need if possible.
Inside is closed – drive thru only and they only have 2 tellers working a 6 lane drive thru. I only had one car in front of me and it took 20 mins to deposit one check ….
I’m angry. My credit card is charging me late fees when I’m paying them ASAP! I talked to one woman who refused to listen to me or my Dad and was clearly uninterested in our problems. She called the credit card company and just kept …
I love this Credit Union. I have had excellent service every time I go. I like the on lines access and all the financial services they provide. They are helpful, knowledgeable, and friendly.
Terrible experience here and I’ve already switched banks. My card was constantly declined by their overzealous fraud detection, but when actual fraud occurred, hundreds of miles from my address, the charges went through without a problem. …
I’ve never had any issues with the staff but their loan rates are nothing special. You’d think an 800 FICO score and never having been late on a payment to them (or any other credit institution) for well over 20 years would garner an exceptional interest rate. It does. Just not here.
I have been a member since 1971. Over the years, I have also used different banks and credit unions. No one has even come close to the service I have received from HPCU. The few problems over the 50 years have always been resolved quickly. Proud to be a member!
This has been my financial institution since I was 17. That was 24 years ago. If it were open to anyone, I would recommend it to everyone. However, the fact that it is for police employees and it’s families is what keeps it special. I’ve …
Since system upgrade in February, I have experienced numerous issues to the pointI I no longer recognize my once revered credit union. It’s so sad how bad things have gotten. Seems they have hired a call center to field the numerous …
Love this bank very helpful and always there when needed ! Changed my life in the best way I wish I would have known sooner about y’all keep up the great work helping people better there lives !
I requested a new debit card via their secure message center on 09/27. I received a message back that said my request had been submitted on 09/28. It’s 11/29 and I haven’t heard anything since. I have also not received a new debit card. Why …
HPCU has changed my life! Saving me THOUSANDS! It started when I opened my account, my credit wasn’t great at all, but once I did my part they were able to approve me and now all my business is with them! Thank you so much!
I LOVE the Houston Police Credit Union and they definitely love their first responders and families. I handle all of my banking needs here and would highly recommend to any officer or city employee. Can’t beat a “real” Credit Union with sooooo many Great Perks!!!
If I could leave 0 stars I would. The amount of times that I have called to ask a simple question and received a completely irrelevant or incorrect answer is ridiculous. I called three different times to ask the same question and received …
Well, I used the drive thru and was amazed by the awesome customer service on (04/11/22 12:07 pm) It was pretty fast for me. I usually like to walk into the credit union. The teller was awesome. There was no name on receipt to compliment …
I’ve been with HPDFCU since 2006, and it has been an incredible journey that I will continue to take. I wanted to refinance my car, and it took approximately 30 minutes to get approved, sign forms, and close the deal. My car note is now 400 …
I’ve been a member of the Credit Union for at least 30 years! I haven’t had one bad experience! I’ve had several vehicles & signature loans. All employees that provided services for me were extremely, professional, knowledgeable, patient …
Waste of time
Good service
good
Fast and easy
Always friendly
Love it and love them
The service is excellent
Great Customer Service
I want to be police because is that a like
20 years w them
Great banking service
Friendly, polite and very helpful!
Great staff! Great service!
Very helpful and great bank.
Have to be a Houston Police Department employee to bank here.
Best service and all are always very helpful.
Always had great service and was treated professionally.
Quick easy and very pleasant service.
Been banking here for 28 years and haven’t had any issues.
Best staff best service credit union at its best
Lazy people that move slower than a snail. Not motivated, typical bad attitude. Many better options out there
every time I go the service is wonderful, I just wish the website was easier to login-to.
Pays the best interest rate on savings account. Better than anywhere else we have found.
I am in customer service and everytime I visit I am reminded of how to provide good customer service. Everyone is very friendly and professional.
Is ridiculous to have such a huge bank and only have one teller available….!
This credit union is very nice. The employees are helpful, and treat you professionally.
Never , ever do any banking here. A complete bunch of numbskulls. The electronic banking is inaccessable and they will not be able to fix it. Go anywhere else.
I love this credit union to the 10th power!!! The staff is so kind. They get you in and out. They really take care of me.
Always a great experience when I go there to do anything. I have always been treated great, I have even brought my family over to them they like to help and they try every way possible to try and get you what you need if possible.
Inside is closed – drive thru only and they only have 2 tellers working a 6 lane drive thru. I only had one car in front of me and it took 20 mins to deposit one check ….
Kristopher Ratliff helped me complete my car loan. He was a pleasure to work with and talk to while we completed all the documents.
I’m angry. My credit card is charging me late fees when I’m paying them ASAP! I talked to one woman who refused to listen to me or my Dad and was clearly uninterested in our problems. She called the credit card company and just kept …
I love this Credit Union. I have had excellent service every time I go. I like the on lines access and all the financial services they provide. They are helpful, knowledgeable, and friendly.
Terrible experience here and I’ve already switched banks. My card was constantly declined by their overzealous fraud detection, but when actual fraud occurred, hundreds of miles from my address, the charges went through without a problem. …
I’ve never had any issues with the staff but their loan rates are nothing special. You’d think an 800 FICO score and never having been late on a payment to them (or any other credit institution) for well over 20 years would garner an exceptional interest rate. It does. Just not here.
I have been a member since 1971. Over the years, I have also used different banks and credit unions. No one has even come close to the service I have received from HPCU. The few problems over the 50 years have always been resolved quickly. Proud to be a member!
This has been my financial institution since I was 17. That was 24 years ago. If it were open to anyone, I would recommend it to everyone. However, the fact that it is for police employees and it’s families is what keeps it special. I’ve …
Since system upgrade in February, I have experienced numerous issues to the pointI I no longer recognize my once revered credit union. It’s so sad how bad things have gotten. Seems they have hired a call center to field the numerous …
Love this bank very helpful and always there when needed ! Changed my life in the best way I wish I would have known sooner about y’all keep up the great work helping people better there lives !
I requested a new debit card via their secure message center on 09/27. I received a message back that said my request had been submitted on 09/28. It’s 11/29 and I haven’t heard anything since. I have also not received a new debit card. Why …
HPCU has changed my life! Saving me THOUSANDS! It started when I opened my account, my credit wasn’t great at all, but once I did my part they were able to approve me and now all my business is with them! Thank you so much!
I LOVE the Houston Police Credit Union and they definitely love their first responders and families. I handle all of my banking needs here and would highly recommend to any officer or city employee. Can’t beat a “real” Credit Union with sooooo many Great Perks!!!
If I could leave 0 stars I would. The amount of times that I have called to ask a simple question and received a completely irrelevant or incorrect answer is ridiculous. I called three different times to ask the same question and received …
Rude and hostile customer service! Always called me with an attitude and never gave me accurate information about my account.
Well, I used the drive thru and was amazed by the awesome customer service on (04/11/22 12:07 pm) It was pretty fast for me. I usually like to walk into the credit union. The teller was awesome. There was no name on receipt to compliment …
I’ve been with HPDFCU since 2006, and it has been an incredible journey that I will continue to take. I wanted to refinance my car, and it took approximately 30 minutes to get approved, sign forms, and close the deal. My car note is now 400 …
I’ve been a member of the Credit Union for at least 30 years! I haven’t had one bad experience! I’ve had several vehicles & signature loans. All employees that provided services for me were extremely, professional, knowledgeable, patient …