The Hoveround Corporation manufactures a full line of high-quality power wheelchairs, including the MPV-5, LX-5, FWD, XHD and HD6 power chairs. See more
Read More| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
2151 Whitfield Industrial Way, Sarasota, FL 34243
Was not aware this program existed, and has become a Godsend to me and my problems. Don’t know how I got referred, but am mighty thankful. Thank you Hoveround.
DURING OUR CONVERSATION THE GENTLMAN WAS VERY UNDERSTANDING OF MY NEEDS AND WILLING TO TAKE THE TIME TO HELP ME OUT. i WISH WHEN I WAS ON LINE LOOKING AT THE WEB SITE I WAS ABLE TO GET THE PROCIDER EXPLAINED TO ME BUT AFTER CALLING I WAS HAPPY I DID AS I GOT THE PROCESS STARTED WITH MY DOCTOR
The Mobility Specialist was very nice and showed compassion. Also the wait time to speak with a specialist was very short. Everyone I spoke with so far has been very polite and helpful.
This initial phone conversation was great. I appreciate the time she put into getting us informed and the process started. She researched our insurances and although unpromised, she gave us hope for getting a hoveround power chair for my …
Matthew was very pleasant and explained everything so that I could understand it. I’ve always wanted a Hoveround and when Medicare told me you were one of two distributors I was very happy. I love my power chair, thank you Matthew AND Hoveround!!!! 😁😁 …
The representative was extremely knowledgeable of your product and assistance with calling my primary physician to make sure all paperwork is in order. I just told my good friend to tell her friend about your service and products.
The delivery guy made you feel like he was part of the family.I was very happy with Hover Round. Great service.
I don’t understand why I have to have a Dr authorize my chair since I have been in one for 5 years. But I will follow your rules.
Samantha is the representative I’ve been working with. She’s very knowledgeable, easy to talk with and she showed genuine concern regarding my health and mobility. She made me feel so comfortable and assured me that she would do everything …
The representative was kinda neutral like I was just another person she was dealing with. She answered some questions although I’m still not completely sure how this process is going to go. She did assist in making appt with Dr for medical evaluation I’m just not clear on what happens next or how long the process will take.
Explained the entire process to me and answered all my questions. The lady even assisted me with getting an appointment for my son with his primary care doctor for next week. I don’t know what she is paid. But it is not enough for the …
Laura was a blessing she called my Doctors office and we were all on the line at the same time so that we could get everything taken care of I’ve never been treated so special. God bless you for your kindness
The delivery person was very knowledgeable and did a very good job explaining what all of the controls would do and how to use them. By the time he left I felt very comfortable operating my new chair and how to maintain it.
My representative was Gail and she was not only extremely knowledgeable and helpful but put me at ease and was as kind as she could be. A+++ on her attitude, kindness and friendliness. Great company. Will definitely recommend!
Rom Hocks was great. Very helpful and friendly I would recommend Hoveround on his value alone
Return calls. Don’t make the patient have to chase you down to get a simple phone call returned. A total failure in this area. …
We’ve been on a roller coaster with this situation for months. Lizbeth is the first person who has really committed to helping us and has been consistent and diligent. Great representative for the company!
Great and looking forward to getting my new chair.
All areas of process was clear and the representative took time to get the in. Was connected to my doctor’s office on conference call within the duration of the call.
The chair is very sturdy. Also it’s heavy At 185 lbs it is not easily transportable, Even when the seat is removed, to lift in 2 parts. Ramps are not included. That would be helpful to get in and out of our truck, but not out of the house. But the chair is satisfactory. I need to practice manipulation around my house.
I was so happy with Greg he explained everything about it and made me feel at ease ☺️ and really made my day with his sense of humor!!!! What a perfect man for your team 👍👍👍 very knowledgeable and really consitert . I couldn’t be happier thank all of you at Hoveround …
The representative did a fine job. I told him I already knew how to work my power chair because I had one prior to the new one. I am a veteran with Hoveround now. The only thing he had to explain to me, which is a new feature on the …
The young lady named Ashley was extremely professional and nice and very patient with the process she was taking the time to help me set up everything and called back when she said she would, after being in customer service for years …
Enjoyed dealing with the staff. Prompt and helpful
He made sure that the chair was fitted specifically to me, and when he found I have Parkinson’s, he even adjusted the quality of motion so I can manage it even better.
The representative, Greg, was VERY, VERY kind and helpful. He did a great job of explaining things and made the whole transaction very easy. Hoveround has been just wonderful to deal with and I am happy we chose you!
She explained everything very well to me.
Just keep up the work
You made me feel good
For me it’s very hard to get around and hopefully soon I’ll be able to do just that thank you
Everything was easy to do. Just takes a little time to go through the process.
While it seemed to take a long time for everything to go through, we could not be any happier with our Hoveround! The gentleman (Steven) who delivered our chair was very good at explaining how it worked and different tips on operating it. Thank you!
Need better communication with the Mobility Specialist. They need complete information about what’s available. I loved my 1st Hoveround PW. It came with all the bells and whistles available at that time. I know the technology has advanced …
Great product and great service. Rep was very courteous, knowledgeable
and thorough. Thanks.
My experience with the representative was very helpful answered questions and explained everything in detail. I believe this chair will help make my life easier. Thank you for all your help.
I heard that the Hoveround employees were special and they were correct. The specialist I spoke with was so very polite and clear in explaining everything(Her name is Samantha). I didn’t need to ask any questions because she already explained everything to me. This specialist deserves a round of applause.
I am thrilled that on my initial call I was able to explain my needs for my replacement chair. During this call the specialist contacted my doctors office and got me an appointment this week.
The young man Chris was very nice, curtious and explained everything about my chair in great detail. He made sure I had the right seat size and had me try my new Hoverround so he knew I understood how to use it.
I enjoyed the whole experience. Each time I called I was treated like family.
John the physical rep. Was amazing . Made me feel very comfortable at ease.
Did a great job was explained very good
It is nice to be important, but it’s more important to be nice.
Tom was professional, very easy to talk to and knew exactly what to do.
My rep Tom fully explained the process and next steps.
Spoke with Terri and she couldn’t have been more pleasant and helpful. Sadly, it’s been a long time since I’ve received such great customer service from a business representative so it was very refreshing. So far my experience with Hoveround has been outstanding. Thank you.
I was particularly impressed that Terry took the time to call our doctor and set up an appointment so we can start this process as soon as possible. She is the perfect person to have for your intake process.
As a caregiver to my 91-year-old mother, I am extremely pleased with the process in getting her a much-needed power chair. From my initial contact with Hovearound, they worked with my mom’s doctor in getting the appointment necessary to get …
The Lady was very nice, friendly & helpful with her knowledge and services.
She was very knowledgeable about my case and took the time to make contact with my doctor on my behalf concerning my needs.
She was very attentive to my needs asked me all the right questions thank you
He was very personable and friendly. He made sure I understood everything. He answered all my questions. Couldn’t have been better in any way.
I was glad that someone contacted me so soon and got things going. She even contacted my doctor and had them on the line to make an appointment for the evaluation. Most do not do that. Very nice. She was very patient because I move slowly but she waited until I got the information she needed. Thank you.
The gentleman that delivered my chair was very friendly and very helpful
Have been communicating with the hoverround team for awhile and although contacting me was tough they never gave up on assisting me with my needs… They’re loyal to their customers till the end… thanks guys
I enjoyed talking with the specialist cuz she was explaining everything about the hover round real good ,plus everything else was easy for me to understand. Thank u 💓 …
The representative who assisted me was very understanding and related to my current situation which was very soothing because many people could careless. She showed interest in helping me and listened well to everything I had to say. Very nicely done!
Laura was very pleasant and very helpful. She seemed to know the pros of owning a Hoveround. She walked me through the process and worked with me, and my doctors office, to change my appointment to an earlier date, I had an appointment …
I just talked to y’all today and I’ve already got results. Samantha did call my doctor’s office and request paperwork and she already got it back to them where you can start the next process. Within 5 hours from talking to her today I’m …
The Mobility Specialist was so helpful. courteous, well informed and made it very easy for me throughout the entire process. I’ll recommend Hoveround to all my friends. Thank you for the great service.
Could have explained how the insurance process works but all in all satisfied with how quickly you got back to me upon information request and contacting my Dr.
Samantha was amazing she explained everything in detail and she also faxed over the paperwork to my mother’s doctor’s office and also followed up to make sure they received it and called again a couple of days later to me to make sure that …
They were very helpful. Told me how to go about getting my husband a power chair. Hopefully saving us some time when the doctor sends in the prescription.
John was very helpful and adjusted his schedule so my husband could be there when his father 95 years old got his new Hooveround. He’s in a skilled nursing home and can move without assistance so John’s kind manner and flexibility really made this experience great. Thank you John!!!
absolutely the worst customer service ever. my 87 y/o grandpa, who currently has stage 4 parkinson’s disease, is currently w/o a chair bc this sorry company doesn’t care about customer service and doesn’t care about how their customers are …
Phillip was just an angel! He is so kind and accommodating, and makes everything so easy to understand with his instructions on how to use it. My mom loves her new Hovaround! She can’t wait to tell everyone she sees about it! My only regret …
The sales representative was great! I wish I had gotten her name because she is definitely an asset to your company. I have no complaints for the sales rep or delivery rep. Both were polite, courteous and knowledgeable!
Thanks to all!
I was very impressed with the person who delivered my chair. He was very knowledgeable about the chair, and explained clearly so that I had no problem understanding how to use it. Very Impressed, Thank You.
Eric was friendly answered my questions and assured me I could call if anything came up which something did and they were very happy to help out. They came back and made the adjustment in a timely manner. Thank you hoveround and Eric!
I’m confused again when I turn on the charge button does the green light stay on? When I turn off?
This was my initial contact with Hoveround. I felt very comfortable with my Mobility Specialist as she was very knowledgeable. She asked me specific questions which I was able to understand and answer easily. She is sending paperwork to my …
She was very understanding to my needs and answered all my questions, she also was patient with me being I’m a beginner in this mobility world! 1-10 she was a 15!
The overall experience was great! All representatives were on top of getting all the paperwork together from the Dr and to the insurance company. The delivery person, Mathew, was absolutely amazing, friendly and very thorough.
My specialist was very good at explaining what I needed.and giving me the process for being able to get a scooter. She gave me step by step for my doctor. My doctor said I did perfect with the note I gave her from the specialist. She has sent in my prescription for a scooter. I just pray I get one because I definitely do need one.
The specialist that took my call, seemed like a pleasant person from my end of the phone line. She took my information, then while I was on hold, she made a call to my physician and we set up a mobility evaluation…so far, so good…will …
The gentleman who delivered my chair was friendly, informative and professional
It would be nice to see a sample unit in our home before committing to a purchase to be able to gage how it would work for us, and to have the patient actually sit into one to get a feel for it. The front platform for his feet is very …
The representative was very curtious, friendly and professional! And my new Hoveround is very nice, I felt like it was Christmas all over again! The Representative adjusted it for me and explained everything that I needed to know. And everything went very well!
Don’t leave people on hold forever while contacting their doctors office. Just call them back.
My agent, (Rose), was really sweet and took the time to answer my questions so I would understand. Very nice person.
Hoveround kept me informed in every way right up to the delivery of the chair. Any questions that I had were answered. I have a sister that would benefit from a Hoveround. I am very pleased with my chair. Thank you so much.
Philip very respectful & kind. He explained everything in detail 👏
Best customer service. He went beyond the call of duty.
I was very happy 😊
Thank you Philip 😐 …
From my first contact in August with Fred I was impressed that there was no pressure to make an immediate decision. I wanted to talk to my Primary doctor about this. My appointment was in late October. He agreed that I should consider this …
The representative showed up earlier than expected and was courteous/polite, and very friendly. I would say that the experience was overall as good as it possibly could have been. The only bad thing with someone gave him the incorrect phone …
It was my second call, the first called dropped off somehow and I had to call back, not unusual because of My rural location. But on callback the caller I got was Terri and I was Very Pleased how knowledgeable and friendly she was and …
I was having difficulty getting my visiting Doctor to meet with a Hoveround Mobility Specialist here at my home. My Dr. has Great Difficulty with the “Follow Thru” part At Most Times on Most Things. I advised the Hoveround technician in my …
She called me on a number I didn’t recognize. I just picked up the phone because I thought it might be a response. The only thing she said was, “I’m calling to complete your Wheelchair purchase.“ if she introduced herself, It was not very …
The specialist I spoke to was very very friendly and willing to listen. Didn’t sound like she was reading from a script!she was very knowledgeable and most helpful with understanding the process of getting a chair.
Tod made me feel better because he was listening to my needs. Thank you. I’m looking forward to having increased independence that the hoveround will give me
Phone reps were a joke. Each gave different information. Your website is a lie! You do NOT get to pick a color or things you actual need unless your paying outright. Then being told you need $400 in less then 2 weeks is not for the average …
With my mom being very picky and not easy to please this was an excellent experience!
The only thing I am missing is a final invoice. Also, I would like to return the …
The person I spoke to was very kind and explained things to me also set up an appointment with my doctor for me regarding getting a hover round
I have been on the hunt for an SP that would work with insurance. Kept getting “no” until, the first time I spoke with Hoveround. I was told 10 days. If someone hasn’t called you by then, call us. If we get to that point I feel hoveround will definitely make it happen.
The intake took the time to listen and called my doctor office. She was outstanding. I was amazed of how she was professional.
Application process was quick and very easy. They even set up the evaluation with my doctor. Now we wait to see when I can get my Hoverround.
Very good customer service. Everything explained start to finish and very satisfied.
I, as well requested to speak to a supervisor to commend Samantha our representative. Samantha is clearly an exemplary representation of your company that you truly can be so much more than honored to be working for and absolutely for your …
Felt comfortable with representative. Very knowledgeable and helpful
Very good, & professional, can’t wait to get my hoveround, to feel more freedom
Tom was very professional, and he explain to me very well it was worth speaking with him he even stood on the phone and waited while the appt was given to me for my evalution Tom was excellent…………Thank you Tom
The young lady I spoke with was wonderful and I’m glad I called.
The specialist not only explained everything easily but was able to contact my doctor and get me set up for an examination. I wasn’t expecting that type of help and I feel it made the beginning process go smoother for me. She also gave me …
I spoke with two different people for this process. One seemed more knowledgeable and experienced than the other, but both were helpful and professional. The service you provide working through Medicare coverage and assisting with setting …
Actually this isn’t the customers email. She doesn’t like to give hers out so as I was the one applying for her and it needed one I put mine down. I saw her last night and she really was impressed she was contacted so soon and the fact you …
Very kind and patience talk so that l could understand and made sure l understand the process of using the Hoover chair
We got thing’s done quickly. Thank You
The phone technician was great my phone cut out but when I called back I just happened to get the same person she was great was glad I got her both times
I was very pleased with how quickly my chair was processed and delivered. It only took 1 week for it to arrive, and Mat was very personable and made us both feel good. My husband used the Hoveround for the first time today and he loves it.
Being able to call my doctor and waiting on them to answer the phone, cause if I hadn’t called to check how things was going I still wouldn’t have my chair.. I had to call my doctor 8-10 times, to get them to fix or change something in …
John is very frriendly andI have dealt with him before.
DEAR HOVEROUND: EVERY SATISFYING WITH MY NEW HOVEROUND; IT RIDES NICE.THANK YOU, MARYANNE PALMER.
Tom was a great advocate for me. Thank you so much.
Seems to me the joystick is a little off. It will not go in a straight line without constant attention and adjustment.
Evidentally the problem was not the chair, the problem is/was me
She helped me get the apt with my doctor and the insurance explanations were fast and easy to understand.
Please offer choices to your clients, up-to-date equipment. It appears as though you’re trying to rid your company of old inventory to avoid a loss. This is 2022, I’ve seen the available options to me for the last ten years or more. For this reason, and this reason only, I’d never refer anyone to Hoveround.
Specialist showed professionalism and concern that paperwork will run smoothly even later next month by arranging ahead. That showed me a person of organization and integrity!
I WAS REALLY IMPRESSED WITH THE PROCESS. I WAS ALSO SURPRISED AT THE ASSISTANCE I RECEIVED. I HOPE WE CAN DEAL IN THE FUTURE.
Very pleased with the service all around. John Parslow was the representative that delivered my Hoverround. Excellent customer service. …
u covered it all by the above question. thank u for all the time spent to secure my getting approved for my HOVEROUND
When calling I feel there is a lot of redundancy in having to repeat your information over and over until you are directed to the right person and then you have to repeat everything again. There is no reason you should have to call back …
I talked to a gal named Gayle. She was very and patience with me. I was very satisfied with our phone conversation. Thank you.
I finally felt like someone was listening to me. The quickness in her offer they helped me get a power wheelchair was amazing. The representative did all the steps that I had had to do with other companies. I feel accomplished..like I’m on the road to get a power wheelchair. I wish I had called earlier.
We still needed a part for the hovercraft to fix the chair lift and swing away arm. I think the deliver guy should keep parts in his van. To save time because now he has to come back to our home. Not our fault nor his.
I loved the interaction they had with me and helped me through the prosses.
Is one of the first and only companies that I have dealt with that you actually speak to a person right away no hit ones for this hit two for that you actually speak to human being. We have spent 9 months trying to get my mother a electric …
Ordered Wednesday arrived Friday.
Gentleman helping with my order working there for 12 yrs.
I am 75 and haven’t seen service like this in 20 yrs. Great people to deal with. And the chair is just right.
Build a rear wheel drive chair with much larger wheels, bigger chair overall with a lever handle for reclining seat back, more power and range that will negotiate level grass yards and smoother lower drive speed. Every chair needs a cup holder and a basket for carrying things.
John was a very professional and friendly person. He explained everything very well and made sure i understood completely and he made sure i could operate the chair profisionatley before he left. He made sure i knew how to contact …
The process was easy to understand. The Mobility Specialist was respectful and professional.
I was amazed at how fast and how the person I talked to today was so helpful and very interested in my problem and getting me in the right direction. It was such a pleasure to talk to someone so nice and helpful with such a wonderful …
She was good examples every things to me
Just to have the opportunity of medical aid for my husband, who has Parkinson’s, to get him more independence back into his life is a GODSEND for the both of us. It has been very stressful on how we can do the most possible things for him …
She explained the whole process called my primary doctor set up his part. She did a good job so far.
Keith was very patience in his explaining everything‼️
Hoverounds a good chair I just wish I could get it to sit a little bit higher because I feel like I’m almost on the ground oh well I guess I have to deal with it.
Our Mobility Specialist helped us through the process. She was friendly and patient. We really appreciated her service.
Was very satisfied
They went out of way to make all afjustments
The agent I talked to today was extremely friendly and helpful in every way. Your company needs more like her/him. She/he deserve a big raise in pay.
Excellent service. Delivery person very nice and personalized all details. Ask if I had any questions.
The Mobility Specialist was excellent! She was very professional and did a great job of listening and walking me through the process. She even contacted my doctor’s office to get the information needed.
You told me since I was seeing my Dr at 3pm that day that He could do my Mobility test during that appt. He was frustrated with you guys but I got the brunt of it because it has to be a total separate appointment just for the Mobility …
This was very helpful of how to get a mobile scooter Lillian Bratcher or wheel drive chair
Specialist was very courtesy and very kind and concerned to make sure I receive the right mobility power chair. She took the time and explain the nature of the call and she called the doctor office and had the doctor to set up appointment …
I’m very satisfied with the whole process and I would recommend Hoverround to my family and friends.
He got here from Columbus, Ohio right on time was really nice to answer my questions and show me a few things about the chair. I do wish everyone could be this nice and helpful.
Matt was/is a perfect person to deliver and explain the chair. He is a very personable young man with a gift of explaining things that make it easy for new comers to Hoveround.
The rep was very friendly and good at what she had to do
Everything was excellent. Delivery, instructions, pleasant representative. You are doing a wonderful job! The chair us comfortable, and love the flip up arms. Thank you so much.
Very friendly she explained the process and called Dr. to verify my appointment. faxed necessary paperwork should know something next week very happy
The Hoveround specialist were able to answer any questions I had and give me an answer right away and also very helpful in every respect, gave me all the answers that I needed to hear to make me feel good about the phone call today.
it was like any other phone call with a very nice person
Rose, our Mobility Specialist was by far one of the best customer service experiences I’ve ever had.
She asked all the right questions, answered all our questions, conferenced …
Samantha was extremely friendly and very helpful with all my questions.
It was very nice and I got all the information I needed assistant was very helpful
I was connected with a lady representative who was very knowledgeable and friendly.
He was so sweet with me, even though the chair parts were heavy he was super careful to still keep a lookout for my pomeranian who never takes to anybody but she just adored him. She’s my ptsd service dog and just loved him. He’s a good man.
he was nice anser my castions in good matter that i understand
I really enjoy Keith. He is friendly and compassionate. He visits with me and it’s not just a business transaction. I appreciate He travels clear from Tulsa oklahoma to deal with my hoveround. He is informative and deserves a raise.
Tyler was very knowledgeable and easy to understand. Very professional service!
Loida gave me all the information I needed. She was very helpful and knowledgable!
I love the bedside manner of your tech Mr Floyd. He explained everything and was just over all nice. I appreciate him and Hoveround for making this experience awesome!!
The Specialist that helped me ( Raina) was excellent. Your company is very blessed to have her as an employee. She went above and beyond to help me with my application, and called my PCP to set up the appt for my interview for my application . Ty Raina , you are a blessing
I am very happy with the information I received. I owned a chair years back. It lasted a long time. Now I need a new one.
everything went ok just needs to slow down a bit so i could really understand him
Very easy to understand answered all my questions . Was a pleasure speaking with the rip . Good job
Eric is like a family member from politeness when arriving and proper instructions for operations and chair safety and any new changes that my be on my new chair. Before he get …
I appreciate how I was kept informed with several phone calls about arrival times and set up. Very satisfied with the respect and manners shown by Dana the gentleman that delivered the chair. He was so helpful and friendly. He went beyond the call of duty to show kindness to us .
I’m really excited because I really need this for myself I have osteoporosis and none of my doctors don’t understand what I’m going through I can’t hardly walk my husband is never around and it’s really important for I could have one so thank you and have a wonderful day
My experience was wonderful from start to finish. Everyone really cared about helping and making sure that I received my Hoveround. A big THANK YOU to everyone!
There is a grinding noise as I am driving it, like gears grinding.
He did not offer to adjust the arms and they needed it. Stil unablel to adjust the drive arm.
I liked that she called the doctor while I was on the phone because that speeds up the process.
Was very easy to go through. Thought it was going to be hard but the representative was truly awesome
Very friendly and helpful costumer service reps. Thank you
The man that came was very polite and he explained everything. I didn’t know much about the chair,but I sure do now.
The person I talked to didn’t waste any time getting everything in order for me. Very pleased with that and she was very friendly as well.
The representative was very nice very knowledgeable on time kind inconsiderate. I would recommend just to all my friends that is in need of chair.
I was overall extremely satisfied with the whole experience. Would highly recommend to everyone who needs this service.
I like the Hoveround chair . And the specialist are very wonderful persons I’m appreciate everything they do for me Thanks everyone for you help
David was very friendly and helpful. He answered all my questions before I could ask them.
The specialist that I spoke with was very helpful and professional and very nice. I really appreciated her help in this matter and I thank her very much
Maurice was so very knowledgeable about the chair. Explained everything to me. I had all my questions answered.
Floyd was very patient and answered all of my questions. A very pleasant man to deal with 🙂 …
Everything was just wonderful. It couldn’t be a bit better. Thank You so much.
The woman I spoke to was so helpful and kind. She made the entire experience easy.
The specialist was very courteous she answered my question in a timely fashion she called and set up the doctor’s appointment for me overall I was very satisfied
Gentleman was very nice and knowledgeable. Spent an amazing mount of time here to make sure I was comfortable with everything
Mark your representing was very engaging and knowledgeable. I felt very comfortable with him. Directions were clear and easy to follow. Every phone that I received or made I spoke to friendly professional representatives. They all …
I was enlightened by the news that I may qualify for a new chair. The Agent was very friendly and supportive of my situation.
Representative allowed me to contact back when we had issue with getting Mobility testing completed. This was far less stressful than repeated calls coming to me from Hoveround.
I love the guy that came out here very nice & helpful answer all my questions
Very nice and informative I understood everything, except she didn’t ask for my phone number and I forgot to give it to her so I’m not sure how they will get back In touch with me?
Very happy with everything we talked about hope we pass and we received a power chair so we can get around
Very happy
Jerry lightner
When they called and asked what all I wanted on the chair I explained to them and one thing I needed was a cup holder well I didn’t get one and he said all I had to do was call them and they would send me one well when I called them they …
mark has done a very good job and explained the chair very well. he made sure I could operate the chair with great patience and understanding.
Worst possible experience…. My mom’s unit stopped working 6 months after being purchased. Since then, over the past 6 months, the company keeps giving excuses of not being able to fix the unit, BUT won’t refund any money, claiming they …
Better than any other w/c place I have encountered. Happy to be in the chair and hopefully this company doesn’t leave. We’re barely holding up to the experience of having to rely on motors to get back and forth. Always expect thee …
My specialist went beyond my expectations when she called my doctor’s office to schedule an appointment for me!!! That was really appreciated!!!
The person I talk to was Samantha very helpful concern for my mom well-being, we talked to my mom doctor office the nurse assistant, Samantha asked the nurse about video visit and they do have video visit and she agreed to the video visit …
She was very kind and very professional. She was able to answer all of my questions and was very knowledgeable about what I need.
Returning customers shouldn’t be put through the initial application process twice. We already proved the need through the original process. The replacement should not require the same process.
The person that called me was very nice. I had to go get my wallet and she very patiently waited. Very nice lady.
She was very concerned about making sure she gave me correct information about my insurance eligibility. I originally asked about a scooter for my husband not a power chair. Based on her checking on it, our insurance only covers a power chair. And we decided on a power chair. She was friendly and very helpful.
The lady that helped me was very professional and knowledgeable. She was also very polite.
She did a GREAT job.
Give her a day off with pay.
Thank you soooo much the chair is wonderful, it helps soooo much. NOW I need information on your ramps and thing to put on car to carry chair.
Do you have a brochure with prices?
The Mobility Specialist was very professional and helpful in helping me to understand the process and informed me if I needed any further assistance to call
I believe Hoveround needs better communication with the insurance companies to tell the customer everything they need up front instead of on thing at a time.
It was a surprise to me that you returned to answer my questions on the Hoveround. The gentleman was very helpful and answered my questions.
Rep went outside and rode the old Hoveround while my 91 yo aunt rode her new one to make sure she was satisfied.
Customer service was excellent and continued to call at least 6 times until they contacted me.Thank you so much.
The Specialist that I spoke with spoke in a tone and volume that was easy to understand. He also clearly explained the the answers to the questions and concerns that I had.
I spoke with 2 different specialist on 2 different days they both were very polite and helpful. I hope the rest of the process is as easy.
I feel as though your representative really explained things very well. He helped me when I drove it for the first time and gave me confidence that I can do this! His instructions were very clear and made me feel comfortable with my new chair. I was very impressed with your customer service!
The delivery representative was very knowledgeable on the power chair, very thorough in the explanation, and very systematic in his presentation. I couldn’t ask for more.
I love my HOVEROUND and I’m so excited to have a way of getting around! From my first call to HOVEROUND to delivery has been an experience i won’t forget. Thank you Hoveround!
Customer service rep was very helpful in getting me through my questions
My delivery person for my area his name is Keith is an awesome delivery guy for hoveround he is a great representative for you guys very helpful knowledgeable and courteous He’s definitely an employee to be proud to have
They will call set up with your doctor but the paperwork they require to my doctor would take 2 hours per my doctor so my doctor refused. Draw your own conclusions.
I’m struggling with getting mom what she needs so the extra care and attentiveness of the rep I spoke to really helped me help mom. I’m appreciative of people like him who care.
Samantha has the best customer service attitude of anyone I have ever encountered. She explained everything to me, answered every question, set up my appointments I needed. Give her a RAISE! She definitely went above and beyond for me.
Maylene,, maybe spelled wrong, was a very nice person. Very friendly and gave me a lot of info. as what is required of my Dr. She corrected my payment, which is my secondary, from American Continental to Medicare and I’m very thankful for that.
Called just to discuss help in selecting the appropriate power wheelchair for my father. Left the phone call with the entire procurement process on autopilot. Very satisfied with Hoveround’s support!
Hi Just want to say purchasing this chair for my sister was the best shopping I have done in years. John the sales person on the phone was so nice , was very good to explain things . …
The mobility specialist was very knowledgeable and showed concern for my needs. He was very patient and kind. I highly recommend Hoveround.
From the beginning my experience with hoveround has been totally awesome now John did delivered my new chair he was exceptional above and beyond the Call of Duty very patient spoke clearly spoke loudly enough for this old woman and yet this …
Representative was extremely friendly and made me feel at ease with the chair. He was what I would call a people because he engaged in conversation that made you feel comfortable.
salesman did not contact us when we neeeded him deliveryman had to contct him also on a diferent note I do not understand why there is no headrest on the chair as it is required on all vehicles and this chair definetely goes in an auto, I …
My experience with Craig was phenomenal. He was on time very very professional and taught me so much about the use of my new chair. Great experience A+
I think it’s ridiculous that the insurance Co. Wants my Dr of 20+ yrs who got me my original Hoveround in or around 2009, knows reasons in detail better than me. Yet, we have to meet specifically to talk about this. But, this is not …
Very easy to do and the fact that they were able to schedule my mobility test right after my doctor’s appointment so I can do it all o same trip. I am so grateful for that.
It was an amazing experience for me! Laura was very kind and patient with me! SHE REALLY LISTENED TO ME!! Very understanding and caring!! It was great!! Thank you so much ❣
I had 4 years of confusion and waiting after being told that I qualified for a new replacement Hoveround. When I thought that perhaps I was now really getting the new one, there was problem after problem until I finally received it! What a …
The mobility specialist was very professional warm and pleasent. She was concerned about my needs and what I was looking for. She was patience and not in a hurry. Keep up the good work the process was smooth and supportive.
Very Good, thank you. I am set up for a ZOOM TeleMed appointmentWeds, Jan 25, 2023 at 3:30 pm
First of all he contacted me before the delivery. The problem was I didn’t recognize the phone number but he came anyway. Yeah! He took his time and explained everything and recommended that I watch the DVD several times to get familiar …
Ms. Rose took care of all our questions and also helped setup a Dr appointment for my mom so she can get her paperwork ready. Very pleased
The service was excellent! He answered every question and did not rush me at all when I had trouble with the joy stick. He made sure I could get to all the areas of my home I needed to before leaving.
Let’s just say my 1st attempt to get a wheelchair started in October 2021 was still having trouble with them up to July 2 chairs sent to my house way to big and did not fit my body. Left bruises and cuts on my arms and shoulders. They said …
I always enjoy having your representative Mark come. He is extremely knowledgeable and helpful. He always answers every question, no matter how small.
I was very surprised at how easy it was to get the right information for a selection I made starting from the info from Dennis to the scheduling from Inez to the delivery and info from David. The reason l picked HOVEROUND is because years …
It Was All Taking Care Of By Hoveround After I Made The Call They Kept Me Updated On What Was Happing During The Process The Representatives We’re Very Professional And Curtis And Let Me Know When Everything Was Taking Care Of And When My …
I don’t have any complaints everything went smoothly the man was very polite and kind he explained things very well. You guys did a fantastic job.
Very patient and understanding with info that was given. Wish all customer service and specialists would go above and beyond regular procedures. Thanks so much.
John was a pleasure to deal with, very knowledgeable, easy to understand and very pleasant. You are blessed to have him represent your company. Merry Christmas to all. Also, my husband loves his Hoveround! 🎄🎄🎄 …
Terri the specialist was friendly, easy to understand, repeated information when I asked without hesitation. Very dependable with follow up phone calls & ability to speak with my doctors office staff courteously.
Samantha has been excellent thru this entire process. She is extremely knowledgeable and take time to carefully and thoroughly explains details step by step.
She is a joy to work with.
The representative that delivered and explained the chair was 100% outstanding.
From set up, upkeep, adjustments to warranty he was outstanding.
Now Customer service on the phone….. horrible, I wanted to purchase add …
Customer service representative was outstanding
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As my journey continues with Hoveround, they continue to set to bar when it …
The lady was so very helpful. She gave me information I didn’t have. I feel she went above and beyond. She was very friendly and kind. Wish all customer service representatives had her attitude.
Everything was great. Tom was friendly spoke good clear English.(I have had people who don’t speak very good English and speak very quiet and quickly with a bad accent.)He took his time and you could tell he was smiling on the other end. His communication and people skills were an A+. He was very professional.
No complaints. Calling in the first for information was easier than I thought. They took care of everything. explained everything . The tech that delivered the chair was great. Explained everything. Very friendly. Happy to hear if we need anything that he will be our tech.
The Mobility Specialist that helped me was very helpful and kind. She was very interested in anything that I had to say. I couldn’t find a pen & was never in a hurry or inpatient. If every representative was that nice and informative the world would be a lot nicer place to live in.
The representative that came out was extremely friendly and helpful. He explained everything to me. My experience with your company was questionable until I interacted with the delivery agent. He is why I would recommend your company. It …
The representative made sure that the chair seat and foot rest were adjusted for my height as I am short and my feet didn’t reach the footrest comfortably. After adjusting it the chair is very comfortable. He gave good instructions about …
When Greg arrived he was such a pleasure to work with! He explained everything thoroughly so that I could understand. He was very patient. Had me do it myself to see that I understood his directions. Would recommend HoverRound to anyone!
Thank you for everything
Cathy B