For a Time Square location, this HSBC is terrible. Granted, I went in around lunch time, but there were only two tellers working–let’s not forget this is a Time Square location, which means this bank will get a lot more traffic than other …
I am a former Premier customer, avoid HSBC. Very poor customer service, can never get through on the phone, staff is outsourced overseas, and this branch in particular is very disorganized.
Absolutely the worst bank experience ever.
The teller is very rude. They looks very bored of their work.
I think HSBC teller is not managed properly.
I will definitely change the bank.
reported my debit card missing at branch and was told it would be closed and new one issued in 3 – 7 days. Waited 10 days and then called hsbc. 1 hour on the phone to India to discover it had not been cancelled at all and it would take 10 days to replace.
They closed downstairs where all the tellers were & the one’s that are upstairs move so slow (like some of us have all day and nothing else to do) shouldn’t take 30min to deposit one check smh
Very poor service , empty promises , late for important meetings, difficult to get hold of your relationship manager . Long delays, poor etiquette and manners , lack of communication . I’m closing my acct and going to Chase .
If I could give it 0 stars I would. The worst experiences with this bank- I have now given up and finally decided to change banks to Chase as they are much more customer focused with people to speak to. I have a long list of bad issues …
Incompetent, terrible service. I came to this location to close my account. The incompetent teller did not close it and I was assessed a $50 maintenance fee. Ridiculous non-service. Don’t bank with HSBC,
Very unprofessional and poor service for premier account holders. I waited to be serviced. I was the first one in line. But the bankers served their acquaintance before me and even chatting for a long time about travel and other unrelated …
Avoid if you can. Despite this being the “flagship”, the wait is incredibly long for the simplest service. Even when there is no other client, I had to wait almost 30 minutes while their staff just ignored me and chatted with each other.
great place to bank with
Best bank.
unfriendly and not professional
The website says they close at 6 and they actually close at 5.
Laundering lots of drug money. Should go to jail!
For a Time Square location, this HSBC is terrible. Granted, I went in around lunch time, but there were only two tellers working–let’s not forget this is a Time Square location, which means this bank will get a lot more traffic than other …
I am a former Premier customer, avoid HSBC. Very poor customer service, can never get through on the phone, staff is outsourced overseas, and this branch in particular is very disorganized.
I’ve had a wonderful experience with HSBC Premier, they are fast and reliable.
Absolutely the worst bank experience ever.
The teller is very rude. They looks very bored of their work.
I think HSBC teller is not managed properly.
I will definitely change the bank.
Its normal to ignore potential corporate clients’ emails?
I do understand now why the reviews are so severe for this bank.
reported my debit card missing at branch and was told it would be closed and new one issued in 3 – 7 days. Waited 10 days and then called hsbc. 1 hour on the phone to India to discover it had not been cancelled at all and it would take 10 days to replace.
You need more people at reception with a big welcome to customers
I would leave zero stars if I could. Terrible customer service even for Premier. HSBC has abandoned its customers. Shame…
They closed downstairs where all the tellers were & the one’s that are upstairs move so slow (like some of us have all day and nothing else to do) shouldn’t take 30min to deposit one check smh
Very poor service , empty promises , late for important meetings, difficult to get hold of your relationship manager . Long delays, poor etiquette and manners , lack of communication . I’m closing my acct and going to Chase .
If I could give it 0 stars I would. The worst experiences with this bank- I have now given up and finally decided to change banks to Chase as they are much more customer focused with people to speak to. I have a long list of bad issues …
Incompetent, terrible service. I came to this location to close my account. The incompetent teller did not close it and I was assessed a $50 maintenance fee. Ridiculous non-service. Don’t bank with HSBC,
Very unprofessional and poor service for premier account holders. I waited to be serviced. I was the first one in line. But the bankers served their acquaintance before me and even chatting for a long time about travel and other unrelated …
Avoid if you can. Despite this being the “flagship”, the wait is incredibly long for the simplest service. Even when there is no other client, I had to wait almost 30 minutes while their staff just ignored me and chatted with each other.