(Translated by Google) This place of professionals doesn’t have a hair, they told me when I called to get support for my son, who is 22 years old, that they couldn’t take care of my son or give me an appointment because I had to have a …
This place is so unprofessional till you call your insurance or superior to complain then they try to fix it but the wait is horrible long I ended up in hospital for medication that gave rash over whole body for 4 days now she not there no more no excuses
Dr. Aminigohar PSY-D and Dr. Martha and Sarah Drennen
if not fore you guys i don’t know what I would have done You’ll are helping me get myself together …
I was going to schedule an appointment for my child to be seen at this office but I literally hung up after sitting on hold for 15 minutes after reading all the reviews. Not even going to bother with this place!!
This place has helped me so much. I’ve gone almost every week for the last three months and I already feel much better. Everyone is so polite and understanding.
These idiots had me sign in for my appoinment, wait half a hour past my appointment time starts THEN let my Dr. know I’m here, and switchs Dr’s like crazy.
The best places to visit changes me
I love it was great people who want to listen for your problems and helping you out for everything.and all the stuff is amazing my psychologist Dr Vincent and my Dr.leslie, case manager Germain is the best
they have really bad timing. they set appointments and you literally wait a little over an hour or the person that you set up a schedule with is a no show.. this place is a waste of time.
I love this place, they got me in ASAP and have done nothing but accommodate me in every way possible. I have been to several clinics and this is the best one so far.
Worst place to go. If you need any help do what you can not to go to this location, horribly run and managed. They are not hear to help they make it way worse. Best of luck with this place.
I went through the outpatient program. The case workers are all kind. My case worker would give the shoes off her feet to me. It was a relief to find this place during a difficult time.
The admin. Here is horrible! Making life difficult for patients seemed to be the goal. They refused to release records to my insurance! Pretty sure that was illegal.
Been going here since i was 16 and have never improved. I hate this place and they have the worst employees ever. I took me months to get a new therapist because they kept canceling my appointments.
The Human Behavior Institute is a place for people in need of help in many aspects of life.
They are a counseling center, doctor’s office, group counseling, and all around place to help those in need of a listening ear/heart, and a nonjudgmental atmosphere.
I had an awful experience just trying to make an appointment. Alejandro clearly has no customer service edict very rude!!! facility is very dirty not sure how they can help people when they have much to do themselves.Not sure if anyone reads these reviews.
Parents beware my 7 year old son who has a deffiency disorder was committed to a children’s psyc. Hospital for a week because he threw a tantrum and I was told not to calm him down they needed to observe him he kicked a dime size hole in the wall and the superviser called the police my son is scared for life
They are some of the most caring individuals in Vegas. The staff goes above and beyond and as a community partner I have never seen more professionalism from any other agency!!!
The staff is enclosed, and you can feel the cold air when they open the doors. Then they shut off the air in the reception area and open the door in the middle of summer during tripple digit heat. When I told tbem they turned the air, and …
Avoid, I have called the insurance provider to report fraud. This place booked an appointment for me knowing that they had no more room for clients to only charge for the intake appointment and then tell me that there was no more room for clients. They asked me three questions and proceeded to bill me.
Awful communication. Can’t even get a response back from someone at the company when they say they will contact in 3 days, it’s been far far longer than that. Perhaps they are just ignoring people at this time. Why anyone would seek …
So far they’ve been very nice and caring. I’m just having my 2nd appointment tomorrow, so there’s not much to say.
But for now, I feel comfortable here.
Hbi-Tries to be a full Service mental health agency… I don’t think people understand what it takes to do what they do. I know that they do mobile crisis at the hospitals assessing suicide risk’s, they have Crisis programs for both …
Do NOT allow your child to see Valerie. After a second suicide attempt and sprecific requests to teach my daughter coping skills she has ignored my direction and over stepped her boundaries. My daughter has shown lack of respect ever since …
HBI is a racist organization. As of today, they do not have even one black male employee on their payroll. And, they will do anything to deny services to us including lying and fabricating events.
This is the most irresponsible place im not ever taking my daughter back this place should be closed its bad enough our mental health system is lacking in general and then you have places like this that add to the problem instead of being part of the solution
Our son underwent a tragedy. The PTSD was ruling his life. He has been to tons of different therapies. HBI is the best that we have been to. They went above and beyond to help our family in every way possible. We see positive changes daily …
HBI personal aided in changing my life around, and I owe them much as to who I am today, and I say that with utmost confidence. I also know many people who have gained so much from HBI, and had their lives saved through their program. I …
Horrible I have been trying to get a appointment for months. It is a phone conference and every time I have a appointment they never call. Today after they did it again they tell me they are no longer doing these type of appointments. Don’t waist your time with them.
This clinic provide the best service for the customer and take care of their patient professionally. I was highly impressed when I walked in the clinic. Especially the manager Vanessa is amazing person . I would highly recommend this clinic
Terrible customer service. Alejandro did not even listen and tried to tell me things that were not true about my treatment. Gave me extremely inaccurate information about available doctors. I’m disgusted that Teachers Health Trust partners with them. Shows how little they care about their teaching staff.
AVOID! They crank out meds with NO DIAGNOSTIC work. 6 week wait between appointments, and when you DO finally get an appointment you WILL wait in their office for 2 hours. During those two hours I watched patients go in and out and were in …
Absolutely disgusted with this place. You call yourself a therapist but then laugh when I’m upset because you tell me you have to reschedule me after I drove 45 min to see you because no one told me I was in the wrong building?! …
I would give this place a ZERO!!!!! I had an appointment that was pushed out way to far & I needed my refill on my meds esp my anti depressants bc w/o those I could of went thru brain zaps & much worse !! I waited for a call back but never …
Had my son went here once for his behavioral problem. The therapist told my son if he does what he told and does good he can get the program over early. What type of therapist tells a child that has a defiant disorder that. They do not take …
This place will be a giant waste of time and I feel awful for people whose only resort to mental health assistance is the Human Behavior Institute.
This is the absolute WORST place to go if you are in need of any kind of help. …
I had an appointment at 11:15am, wasn’t seen until 12:10pm. A lady took me into a room and asked me a few questions about why I was there, and then told me that I had to schedule a follow up appointment. There was no reason given for why I …
There should be a ZERO star box. I went for an appt at 11 am today and they had me come back at 2pm. I went back and the person I saw had no clue of who I was or why I was there. She stuttered for about 10 minutes and said the Dr I would …
My son had an appointment with Miss Ali on the 20th of this month He already waited 2 months for this appointment Just to reschedule his appointment got pushed all the way to February So he will not be seen by a therapist for 4 months If …
Just got done with my psychiatric appointment and off to my therapist appointment with Andensen. I was an hour early explaining i work at 2 and cannot go over. She assured me all was fine. I waited until 1:05 and had to ask what was the …
I had to go out of town for a few months to take care of mother in another state. I had left voicemails notifying the office of what was going on. Never once received a call back. When I got back into town I had called and left several …
Horrible company horrible experience. Supervisors are not held accountable for anything. They do not care. I have no mental health history and they gave me pchsofrenia mediation. Which mad me loose it. I think the goal of hbi is to is to …
very unprofessional. Was told my appointment was for 9:30, I arrived 10 minutes early and of course was unable to park even remotely close to the office. Then the door was locked so I called the office only to have someone answer and direct …
A place where people care and want the best for your wellbeing.
Case managers go out of their way to make sure you’re taken care of. Therapists that make it their lives work to make a change in people’s lives. Doctors who …
Doctor Reed is great, love talking to her, improve myself after spoke to her. The staff doing there job, they don’t smile much but when you talk to them they always smile and greeting you. I would recommend anyone to this facility. (just smile when door open!)
They just want your money. Want me to come to multiple visits for a medication I’ve been taking for 17 years. Couldn’t give me a estimate of when I would get back on my medication just wanted to keep scheduling appointments. Needless to say …
This place is so unprofessional! These people have no idea what their patients are going through. They honestly could care less. They make everything so difficult and they are so rude. However the doctor Dr. Peprah,, is amazing and if I …
Went there thinking they would help me within two months of going they had no therapist at all for me and my case manager decided to have me see someone else cause they scheduled two appointments even tho she was in the office laughing. …
Great place to start on the path of being healthy and living a fulfilled life. Vanessa was the first person I met who I will never forget because of my experience and conversation with her on that first day. However, I’ve had a great …
Every experience I’ve had with HBI so far has been great. Their Director Vanessa has been amazing, and is such a great help. She is always so thoughtful, and caring, and really takes the time to help everyone she meets. Follow up has been great, and everyone has been so nice. Nothing but great experiences so far.
This place has the WORST customer service I have ever experienced! After leaving 3 separate messages requesting to make an appointment because no one ever answers the phone, just to be told they do not accept my insurance, regardless of the …
THE MOST UNPROFESSIONAL PLACE.
My husband and i made a appointment 6 months ago for couples therapy to come in today and made us wait 2 hours pass my appointment time to say they had a staff …
I’ve had no problems so far. The receptionist is very welcoming, and of course there is a wait time for your appointment, but that is to expected. The first time I went, I had to wait no longer than 25 minutes for my evaluation. The second …
Stay away from this place!!! I waited over a month for this appointment, on the day of the appointment came to find out that they called my appointment because they called me 2 times to confirm my appointment and I didn’t answer …
I just wanted to give a heads up on this place they love to blame the patient for there mistakes. Also they don’t answer the phone and also they don’t take peoples lives seriously. They love to have partys during work hours when people come in and need help all they do is think it is funny….
The staff is ok, fairly nice. My therapist Kristen is great. The biggest problem is that they’re not organized at all and don’t keep patients updated. I have rescheduled and when I go it turns out it wasn’t “updated” on their system so I …
I have had nothing but a good experience so far. I came in without appointment a was seen in a timely matter. Came in with a question the following week they made sure I was also seen then instead of weeks later. The girls in the front have …
Do not waste your time going to this place. I called to see if I could talk to someone about things that I am going through and the first appointment I had he was supposed to call me May 15-2020 at 12:00 and didn’t call until 3:10pm. His …
My experience with HBI has been life changing. My evaluation appointment was the longest I ever waited, about 30 minutes past my scheduled appointment time. Every appointment since has been on time. The front desk has always been polite and …
I wouldn’t recommend going here to anyone. Basically today was my first experience here and it was terrible. I got evaluated by what I guess was a therapist and told her what my situation was. She directed me over to the H building which is …
I read the other reviews before coming to this office and was hesitant. I have been going here now for about a year and the therapist, Tisa, is absolutely amazing. She has helped me in more ways than any therapist my whole life. The office …
This place is so unprofessional. I had and appointment scheduled a month ago and never received a call, text or email. When I called to see what was going on with my appointment the lady said it was canceled because the doctor was not in. I …
Human Behavior Institute does not care about any of the patients that come in for help. I have to pay cash because they do not take my insurance, but my doctor I see there is one of the best. I tried to make an appointment last week, and …
Horrible customer service. I needed to find a therapist to help monitor my anxiety and depression. My initial appointment was scheduled almost I’m from my referral. But my 2nd apt to do a more detailed evaluation was over a month away. …
Terribly unprofessional! They dropped my insurance and I needed my records for a new dr., I called three times previously that week and nobody returned my calls! Finally, a very rude and quite dense (harsh, I know) Amy, answered the …
I have been receiving care here for about a year. I have had no problems whatsoever. My old doctor moved out of State so I had to find a new one. The initial process of getting back on schedule was a pain. Fortunately my old doctor had …
I wrote this review to warn other mental health patients to stay far away from here. I came here when I first moved to Las Vegas in 2016. They are the worst mental health place I ever visited. They are very unorganized and it’s somewhat …
Horrible, Dr. Williams was crude to my daughter who suffered depression. another Doctor dropped the lid of toy box on my son when he was seven, he never went back….
This has to be the worst place in Las Vegas that has ever been open I’ve been trying to get in contact with these people for months I’ve sent faxed messages/ phone messages and still nothing! And if you do get a call the receptionist or …
Human Behavioral Institute of Las Vegas is joke. New patient scheduled 1.5 months out. They called and said provider left and appointment canceled. I called them to reschedule asap as has already been 1.5 months. I was advised almost …
This place is awful. I had an appointment scheduled three months ago. I received a text message the day before that my appointment had been switched to telehealth. There were no directions and no link. When I called the lady on the phone …
My therapist was great, loved her so much. But they were so, so disorganized. I only got to see my therapist ONCE a month. Which is ridiculous. I’d made it clear that I needed to see my therapist more, but it never happened. And honestly, …
This place is the absolutely worst place to ever get service is at and let me tell you why. I was a patient for two years. Within those two years my therapist Ashanti, left the practice suddenly and unexpectedly. The only reason that I knew …
This place is terrible. If I had a better option for my son I would go there but unfortunately this is the only option we have at the moment. If you need to reach someone by phone you can forget it because they do not answer ever and if you …
Miss Brenda Brodie helped me and my family heal when we thought we were beyond broken. I highly recommend her to anyone who wants mental health or family counseling
Brenda Masterson Brodie is an absolute angel. She shows compassion and the utmost respect for her clients and my son is on the path to wellness and success because of her.
So far I wish they were more serious scheduling the appointments. Today I’ve got a call from Mónica to remind me my son’s appointment tomorrow at 1pm, when my original appointment was at 2:15pm. After telling me about 8 times she had no …
Total trash. I saw people waiting for an appointment SITTING ON THE FLOOR. It’s run down and the therapist had a 4 week waiting list just for a call. I would NEVER recommend this cattle market to any sane person.
The only redeeming qualities of this facility are Doctor Dowhower and the kind woman who runs the medical assistant line. The front desk lady got into an argument with me when I told her my pharmacy couldn’t get a medication and she told me …
Horrible I go there have been going there and The person I speak to about my medication basically kind of makes me try more medication are up to my dosage more even though I don’t want to he says hes just doing what’s best for me I also …
Rarely get called back. Been out of my meds for a week second time happening. Can’t get a hold of anyone to get a refill. Leaving messages does absolutely nothing
Vanessa Dowen is a narcissistic manipulator. This work place wants to function short staff so that they can be satisfies with lack of Pt care and being behind. NHA is a 100$ course, no one is certified or maintain CEU except those with. …
What a joke…. 😔 So I came in a month ago seeking therapy. I was scheduled my first appointment a month later at a 5pm time slot for a video call, which would have been this past Monday. On Monday around 2pm I received 2 phone calls from …
If I could I won’t give em not even a star took me so long to get an appointment and after we went to the first visit me and my son we (myself and the therapist or psychiatrist) basically diagnose him as, he has depression, before he left …
Dr. Jared is great but to get an appointment is like pulling teeth from an alligator. Been trying to get an appointment since October for January of 23 and they keep having me call again the next week and they will have it then but never do. Now it’s almost 2023 and they still don’t have a calendar for scheduling
Just got off a 10 min wait to reschedule and whoever I spoke with was just so rude. First mid sentence she just put me on hold, no warning. Then when I asked if I could cancel, she just said ok and was ready to put the phone down. I had to …
We were referred here after my daughter admitted to feeling suicidal. The wait list for a therapist is very long and wasn’t available until next year. Meanwhile they put my daughter in a class with much younger children. The class taught …
We have been through a few therapists but Brenda is truly the most caring and knowledgeable therapist out there. I recommend her to anybody especially for teenagers. She’s helping my daughter tremendously and I thank her from the bottom of …
After going thru the monotonous appointments just to see a therapist, it took 3 months, my daughter was only able to see her 3 times. Her therapist told her she was “leaving” and that another would be assigned to her. Our next apt was …
(Translated by Google) This place of professionals doesn’t have a hair, they told me when I called to get support for my son, who is 22 years old, that they couldn’t take care of my son or give me an appointment because I had to have a …
Love it!!!!!
This place sucks balls
Garbage
its. good.
The best place ever! That saved me
This place really does help plan on going here more often
The gent on the phone at reception is snooty and rude. Second time I have experienced this.
Unprofessional…a joke…Unbelievable these guys are in business.
They have a team that truly cares and will go above and beyond for everyone!
My threapy office is better thin yours mines make sure im feeling food in awesome b4 i leave
Never had a problems with them my therapist was amazing
Just dont go here, they really dont care about us.
Absolutely positively horrible! Do not go there for your health care….RIDE RUDE RUDE people.
This place is so unprofessional till you call your insurance or superior to complain then they try to fix it but the wait is horrible long I ended up in hospital for medication that gave rash over whole body for 4 days now she not there no more no excuses
This place is so unorganized and unprofessional….HORRIBLE wait times…..it’s just all around a very low income enity. Ugh….
Dr. Aminigohar PSY-D and Dr. Martha and Sarah Drennen
if not fore you guys i don’t know what I would have done You’ll are helping me get myself together …
Great help for my son, it’s changed his behavior with just a few sessions, need help go here and ask for Melanie.
I was going to schedule an appointment for my child to be seen at this office but I literally hung up after sitting on hold for 15 minutes after reading all the reviews. Not even going to bother with this place!!
This place has helped me so much. I’ve gone almost every week for the last three months and I already feel much better. Everyone is so polite and understanding.
These idiots had me sign in for my appoinment, wait half a hour past my appointment time starts THEN let my Dr. know I’m here, and switchs Dr’s like crazy.
Therapist is amazing… Theirs workshop are the best I been to. Not a single complain about them.
The best places to visit changes me
I love it was great people who want to listen for your problems and helping you out for everything.and all the stuff is amazing my psychologist Dr Vincent and my Dr.leslie, case manager Germain is the best
This is the first doctor I have ever had that will take the time and listen. Such a great experience so far.
they have really bad timing. they set appointments and you literally wait a little over an hour or the person that you set up a schedule with is a no show.. this place is a waste of time.
I love this place, they got me in ASAP and have done nothing but accommodate me in every way possible. I have been to several clinics and this is the best one so far.
This office environment was very professional the staff is polite and helpful. My appointments are always on time , and I’m graciously appreciative.
Worst place to go. If you need any help do what you can not to go to this location, horribly run and managed. They are not hear to help they make it way worse. Best of luck with this place.
I went through the outpatient program. The case workers are all kind. My case worker would give the shoes off her feet to me. It was a relief to find this place during a difficult time.
The admin. Here is horrible! Making life difficult for patients seemed to be the goal. They refused to release records to my insurance! Pretty sure that was illegal.
Been going here since i was 16 and have never improved. I hate this place and they have the worst employees ever. I took me months to get a new therapist because they kept canceling my appointments.
The Human Behavior Institute is a place for people in need of help in many aspects of life.
They are a counseling center, doctor’s office, group counseling, and all around place to help those in need of a listening ear/heart, and a nonjudgmental atmosphere.
I had an awful experience just trying to make an appointment. Alejandro clearly has no customer service edict very rude!!! facility is very dirty not sure how they can help people when they have much to do themselves.Not sure if anyone reads these reviews.
Parents beware my 7 year old son who has a deffiency disorder was committed to a children’s psyc. Hospital for a week because he threw a tantrum and I was told not to calm him down they needed to observe him he kicked a dime size hole in the wall and the superviser called the police my son is scared for life
They are some of the most caring individuals in Vegas. The staff goes above and beyond and as a community partner I have never seen more professionalism from any other agency!!!
The staff is enclosed, and you can feel the cold air when they open the doors. Then they shut off the air in the reception area and open the door in the middle of summer during tripple digit heat. When I told tbem they turned the air, and …
Avoid, I have called the insurance provider to report fraud. This place booked an appointment for me knowing that they had no more room for clients to only charge for the intake appointment and then tell me that there was no more room for clients. They asked me three questions and proceeded to bill me.
Horrible RECEPTIONIST
Receptionist called informing me my sister’s appointment with Dr. Chang has …
Awful communication. Can’t even get a response back from someone at the company when they say they will contact in 3 days, it’s been far far longer than that. Perhaps they are just ignoring people at this time. Why anyone would seek …
So far they’ve been very nice and caring. I’m just having my 2nd appointment tomorrow, so there’s not much to say.
But for now, I feel comfortable here.
Hbi-Tries to be a full Service mental health agency… I don’t think people understand what it takes to do what they do. I know that they do mobile crisis at the hospitals assessing suicide risk’s, they have Crisis programs for both …
Do NOT allow your child to see Valerie. After a second suicide attempt and sprecific requests to teach my daughter coping skills she has ignored my direction and over stepped her boundaries. My daughter has shown lack of respect ever since …
HBI is a racist organization. As of today, they do not have even one black male employee on their payroll. And, they will do anything to deny services to us including lying and fabricating events.
This is the most irresponsible place im not ever taking my daughter back this place should be closed its bad enough our mental health system is lacking in general and then you have places like this that add to the problem instead of being part of the solution
They sent my bill to collections without ever letting me know I had an outstanding balance.
Our son underwent a tragedy. The PTSD was ruling his life. He has been to tons of different therapies. HBI is the best that we have been to. They went above and beyond to help our family in every way possible. We see positive changes daily …
HBI personal aided in changing my life around, and I owe them much as to who I am today, and I say that with utmost confidence. I also know many people who have gained so much from HBI, and had their lives saved through their program. I …
Horrible I have been trying to get a appointment for months. It is a phone conference and every time I have a appointment they never call. Today after they did it again they tell me they are no longer doing these type of appointments. Don’t waist your time with them.
This clinic provide the best service for the customer and take care of their patient professionally. I was highly impressed when I walked in the clinic. Especially the manager Vanessa is amazing person . I would highly recommend this clinic
Terrible customer service. Alejandro did not even listen and tried to tell me things that were not true about my treatment. Gave me extremely inaccurate information about available doctors. I’m disgusted that Teachers Health Trust partners with them. Shows how little they care about their teaching staff.
AVOID! They crank out meds with NO DIAGNOSTIC work. 6 week wait between appointments, and when you DO finally get an appointment you WILL wait in their office for 2 hours. During those two hours I watched patients go in and out and were in …
Absolutely disgusted with this place. You call yourself a therapist but then laugh when I’m upset because you tell me you have to reschedule me after I drove 45 min to see you because no one told me I was in the wrong building?! …
I would give this place a ZERO!!!!! I had an appointment that was pushed out way to far & I needed my refill on my meds esp my anti depressants bc w/o those I could of went thru brain zaps & much worse !! I waited for a call back but never …
Had my son went here once for his behavioral problem. The therapist told my son if he does what he told and does good he can get the program over early. What type of therapist tells a child that has a defiant disorder that. They do not take …
This place will be a giant waste of time and I feel awful for people whose only resort to mental health assistance is the Human Behavior Institute.
This is the absolute WORST place to go if you are in need of any kind of help. …
I had an appointment at 11:15am, wasn’t seen until 12:10pm. A lady took me into a room and asked me a few questions about why I was there, and then told me that I had to schedule a follow up appointment. There was no reason given for why I …
There should be a ZERO star box. I went for an appt at 11 am today and they had me come back at 2pm. I went back and the person I saw had no clue of who I was or why I was there. She stuttered for about 10 minutes and said the Dr I would …
My son had an appointment with Miss Ali on the 20th of this month He already waited 2 months for this appointment Just to reschedule his appointment got pushed all the way to February So he will not be seen by a therapist for 4 months If …
Just got done with my psychiatric appointment and off to my therapist appointment with Andensen. I was an hour early explaining i work at 2 and cannot go over. She assured me all was fine. I waited until 1:05 and had to ask what was the …
This place is the most unprofessional business ever!
They have many times failed to help me including even making appointments. …
I had to go out of town for a few months to take care of mother in another state. I had left voicemails notifying the office of what was going on. Never once received a call back. When I got back into town I had called and left several …
Horrible company horrible experience. Supervisors are not held accountable for anything. They do not care. I have no mental health history and they gave me pchsofrenia mediation. Which mad me loose it. I think the goal of hbi is to is to …
very unprofessional. Was told my appointment was for 9:30, I arrived 10 minutes early and of course was unable to park even remotely close to the office. Then the door was locked so I called the office only to have someone answer and direct …
A place where people care and want the best for your wellbeing.
Case managers go out of their way to make sure you’re taken care of. Therapists that make it their lives work to make a change in people’s lives. Doctors who …
Doctor Reed is great, love talking to her, improve myself after spoke to her. The staff doing there job, they don’t smile much but when you talk to them they always smile and greeting you. I would recommend anyone to this facility. (just smile when door open!)
They just want your money. Want me to come to multiple visits for a medication I’ve been taking for 17 years. Couldn’t give me a estimate of when I would get back on my medication just wanted to keep scheduling appointments. Needless to say …
This place is so unprofessional! These people have no idea what their patients are going through. They honestly could care less. They make everything so difficult and they are so rude. However the doctor Dr. Peprah,, is amazing and if I …
Went there thinking they would help me within two months of going they had no therapist at all for me and my case manager decided to have me see someone else cause they scheduled two appointments even tho she was in the office laughing. …
Great place to start on the path of being healthy and living a fulfilled life. Vanessa was the first person I met who I will never forget because of my experience and conversation with her on that first day. However, I’ve had a great …
Every experience I’ve had with HBI so far has been great. Their Director Vanessa has been amazing, and is such a great help. She is always so thoughtful, and caring, and really takes the time to help everyone she meets. Follow up has been great, and everyone has been so nice. Nothing but great experiences so far.
This place has the WORST customer service I have ever experienced! After leaving 3 separate messages requesting to make an appointment because no one ever answers the phone, just to be told they do not accept my insurance, regardless of the …
THE MOST UNPROFESSIONAL PLACE.
My husband and i made a appointment 6 months ago for couples therapy to come in today and made us wait 2 hours pass my appointment time to say they had a staff …
I’ve had no problems so far. The receptionist is very welcoming, and of course there is a wait time for your appointment, but that is to expected. The first time I went, I had to wait no longer than 25 minutes for my evaluation. The second …
Stay away from this place!!! I waited over a month for this appointment, on the day of the appointment came to find out that they called my appointment because they called me 2 times to confirm my appointment and I didn’t answer …
I just wanted to give a heads up on this place they love to blame the patient for there mistakes. Also they don’t answer the phone and also they don’t take peoples lives seriously. They love to have partys during work hours when people come in and need help all they do is think it is funny….
The staff is ok, fairly nice. My therapist Kristen is great. The biggest problem is that they’re not organized at all and don’t keep patients updated. I have rescheduled and when I go it turns out it wasn’t “updated” on their system so I …
I have had nothing but a good experience so far. I came in without appointment a was seen in a timely matter. Came in with a question the following week they made sure I was also seen then instead of weeks later. The girls in the front have …
Do not waste your time going to this place. I called to see if I could talk to someone about things that I am going through and the first appointment I had he was supposed to call me May 15-2020 at 12:00 and didn’t call until 3:10pm. His …
My experience with HBI has been life changing. My evaluation appointment was the longest I ever waited, about 30 minutes past my scheduled appointment time. Every appointment since has been on time. The front desk has always been polite and …
I wouldn’t recommend going here to anyone. Basically today was my first experience here and it was terrible. I got evaluated by what I guess was a therapist and told her what my situation was. She directed me over to the H building which is …
I read the other reviews before coming to this office and was hesitant. I have been going here now for about a year and the therapist, Tisa, is absolutely amazing. She has helped me in more ways than any therapist my whole life. The office …
This place is so unprofessional. I had and appointment scheduled a month ago and never received a call, text or email. When I called to see what was going on with my appointment the lady said it was canceled because the doctor was not in. I …
Human Behavior Institute does not care about any of the patients that come in for help. I have to pay cash because they do not take my insurance, but my doctor I see there is one of the best. I tried to make an appointment last week, and …
Horrible customer service. I needed to find a therapist to help monitor my anxiety and depression. My initial appointment was scheduled almost I’m from my referral. But my 2nd apt to do a more detailed evaluation was over a month away. …
Terribly unprofessional! They dropped my insurance and I needed my records for a new dr., I called three times previously that week and nobody returned my calls! Finally, a very rude and quite dense (harsh, I know) Amy, answered the …
I have been receiving care here for about a year. I have had no problems whatsoever. My old doctor moved out of State so I had to find a new one. The initial process of getting back on schedule was a pain. Fortunately my old doctor had …
I wrote this review to warn other mental health patients to stay far away from here. I came here when I first moved to Las Vegas in 2016. They are the worst mental health place I ever visited. They are very unorganized and it’s somewhat …
Horrible, Dr. Williams was crude to my daughter who suffered depression. another Doctor dropped the lid of toy box on my son when he was seven, he never went back….
This has to be the worst place in Las Vegas that has ever been open I’ve been trying to get in contact with these people for months I’ve sent faxed messages/ phone messages and still nothing! And if you do get a call the receptionist or …
Was treated with complete disregard when bringing up signs of possible ADD/ADHD, very difficult to get an appointment, and scheduling is a nightmare.
Human Behavioral Institute of Las Vegas is joke. New patient scheduled 1.5 months out. They called and said provider left and appointment canceled. I called them to reschedule asap as has already been 1.5 months. I was advised almost …
This place is awful. I had an appointment scheduled three months ago. I received a text message the day before that my appointment had been switched to telehealth. There were no directions and no link. When I called the lady on the phone …
My therapist was great, loved her so much. But they were so, so disorganized. I only got to see my therapist ONCE a month. Which is ridiculous. I’d made it clear that I needed to see my therapist more, but it never happened. And honestly, …
This place is the absolutely worst place to ever get service is at and let me tell you why. I was a patient for two years. Within those two years my therapist Ashanti, left the practice suddenly and unexpectedly. The only reason that I knew …
This place is terrible. If I had a better option for my son I would go there but unfortunately this is the only option we have at the moment. If you need to reach someone by phone you can forget it because they do not answer ever and if you …
Miss Brenda Brodie helped me and my family heal when we thought we were beyond broken. I highly recommend her to anyone who wants mental health or family counseling
Brenda Masterson Brodie is an absolute angel. She shows compassion and the utmost respect for her clients and my son is on the path to wellness and success because of her.
So far I wish they were more serious scheduling the appointments. Today I’ve got a call from Mónica to remind me my son’s appointment tomorrow at 1pm, when my original appointment was at 2:15pm. After telling me about 8 times she had no …
Total trash. I saw people waiting for an appointment SITTING ON THE FLOOR. It’s run down and the therapist had a 4 week waiting list just for a call. I would NEVER recommend this cattle market to any sane person.
The only redeeming qualities of this facility are Doctor Dowhower and the kind woman who runs the medical assistant line. The front desk lady got into an argument with me when I told her my pharmacy couldn’t get a medication and she told me …
Horrible I go there have been going there and The person I speak to about my medication basically kind of makes me try more medication are up to my dosage more even though I don’t want to he says hes just doing what’s best for me I also …
Rarely get called back. Been out of my meds for a week second time happening. Can’t get a hold of anyone to get a refill. Leaving messages does absolutely nothing
Vanessa Dowen is a narcissistic manipulator. This work place wants to function short staff so that they can be satisfies with lack of Pt care and being behind. NHA is a 100$ course, no one is certified or maintain CEU except those with. …
What a joke…. 😔 So I came in a month ago seeking therapy. I was scheduled my first appointment a month later at a 5pm time slot for a video call, which would have been this past Monday. On Monday around 2pm I received 2 phone calls from …
If I could I won’t give em not even a star took me so long to get an appointment and after we went to the first visit me and my son we (myself and the therapist or psychiatrist) basically diagnose him as, he has depression, before he left …
Dr. Jared is great but to get an appointment is like pulling teeth from an alligator. Been trying to get an appointment since October for January of 23 and they keep having me call again the next week and they will have it then but never do. Now it’s almost 2023 and they still don’t have a calendar for scheduling
Just got off a 10 min wait to reschedule and whoever I spoke with was just so rude. First mid sentence she just put me on hold, no warning. Then when I asked if I could cancel, she just said ok and was ready to put the phone down. I had to …
We were referred here after my daughter admitted to feeling suicidal. The wait list for a therapist is very long and wasn’t available until next year. Meanwhile they put my daughter in a class with much younger children. The class taught …
We have been through a few therapists but Brenda is truly the most caring and knowledgeable therapist out there. I recommend her to anybody especially for teenagers. She’s helping my daughter tremendously and I thank her from the bottom of …
After going thru the monotonous appointments just to see a therapist, it took 3 months, my daughter was only able to see her 3 times. Her therapist told her she was “leaving” and that another would be assigned to her. Our next apt was …