They flush the water lines and we get brown water on 28th Street, my neighbors too.
Water was running up the hill for a week, wasting water in Huntington.
There seems to be a line for payments or just about anything else you need to do there with no emphasis on a speedy visit or a second person to assist.
The cost of sanitation has more than quadrupled since it was first implemented and separated from our water bill.
This bill is the equivalent of theft.
Nice people but city raised fees so high on everything there’s no way to afford to build Huntington a future at all.. let alone the people’s future that taxes pays for it
Called at 4:15 to ask a question regarding my service (they were supposed to come today and never did) and the phone lines were saying they are closed 15 minutes before they are supposed to be. Terrible customer service.
awful service, awful website with spelling and HTML errors, out-dated and unsafe practices that expose customer credit card and billing information to kiddie hackers, plus they lie about when they’ll come out to service anything; worst experience I’ve had in a while from a company
Paid for 2 months got shut off phone message after I paid the bill and not due to till November 20, left message and told them that, they are so mixed up,they are friendly but they need to get it together,needs to be put back with the water company I don’t think I am the only one,
Not near enough STANDING room in the Lobby. Should be against fire marshal regulations to have that many people in a holding room! Not enough parking spaces.
They shut their phones off early so don’t bother calling after 4:00pm. I’ve called numerous times and left messages but have never spoken to a human being that works there.
“please hold you will be transferred when someone becomes available” “Please hold the line we will be right back with you” all automated. They pick up then hang up on you on purpose.
Awful water board, absolutely no regards for customers. They’ll do anything to take money from the citizens that are forced to use their water and sewage. Rude and ignorant staff as well. 0/10 would use this company if another was available.
Still Can NOT believe that every person that Owen’s a piece of property n Huntington or multiple properties ..has to pay about $8.00 A MONTH!!(for each btw)..THINK ABOUT THAT THATS ALOT of homes paying round about $10 a month for rain …
I enjoy going to Marshalls by myself they have a lot of unique different items and you can walk around the store for hours and still not see it all lots of great pet stuff though.
They are truly deplorable! No call backs, though option is offered. They want your payment but they don’t want to deal with you, personally! I’m giving them a 1 star because anything below isn’t available!
I called to discuss my past due bill of 28 days. The call wasn’t answered.A few days later my water was turned off.Easy way for them to get 81$ for a 31.40$ bill.
If you’re looking for fines, fees and lining the pockets of your local politicians then look no further! Will charge you exorbitant rates on a very low cost bill while companies pay them to dump chemicals in your water.
They are the worst utility company in Huntington. There is no way to setup autopay. Online payments are extremely unreliable and they close at 4:30 pm daily. I work a night shift job so it is very difficult to make it in prior to that time. It is 2016 get your act together you worthless piles of grabage.
They kept my deposit when I moved. They refuse to talk to me about it. These people are just rude, Lord please help them because they are going to need it, you reap what you sow.
Excellent customer service if you have the outrageous amounts they are charging you to keep your water on or else they’ll cut it off and the water company can’t even touch it. It’s like they hold your water hostage in this city..
Everywhere says they are open at 8am, but trying to call them at 10am and it says the office is closed. And you can’t pay online at all. How am I supposed to pay my bill if they office is closed for no one will answer the phone
The cashiers are pleasant. Their rates are staggering. They are imposing a 57.7 % rate hike in February, something to consider if you plan to open a place of business in this town.
Disconnected my service with no notice I try calling 18 times keeps going to voicemail on a Thursday @1:30 need service on before 3 this. I wish we had a different provider would rate a 0 stars
Horrible Horrible Horrible! How can you not have a due date in a bill? After calling them, and asking what my due date is on sewer bill, I’m told it used to be somewhere around the 6th, but they’ve changed things again and it somewhere …
CEO Water Quality Board Mayor Steve Williams, before you have the Citizens of Huntington’s water disconnected could you at least try to find out why Charities such as Governor Jim Justice Homeowners Rescue and the Cabell County Department of Health and Human resources are not following through with the promise of Help?
this place is pathetic…… Who during normal business hours on a normal business day (Thurs. at 11:25 am) HANGS UP OR LETS BUSINESS PHONE RING REPEAEDLY AND WILL NOT EVEN CALL BACK EMERGENCY MESSAGE …THIS IS PATHETIC CUSTOMER SERVICE. …
This place needs to be shut down and return to the water company handling payments. I would like to know who oversees the day to day on this place. Seems to be unregulated. …
We literally pay our bill on time each month as soon as the bill arrives. But for some reason every bill is a bill saying your past due pay the full amount or your services will be discontinued. The bill is literally 100% paid off each …
It’s 3:30 on A Thursday and when you call it goes to a phone tree saying that they are closed for the day. How is that even fair. When the posted hours are till 4:30 what good does it do if you don’t follow those hours. I want a job here so …
Place is horrible. First off dumping sewage illegally until i called the EPA, stinking up the whole part of Hal Greer. Even a huntington cop said “They can’t do that”. They soon quit. Paying bill if needed on phone is rediculous long wait. …
Horrible, the phones always busy. You can’t pay your bill over the phone due to this reason. When i went down there 2 months ago they said they were having issues with the phone and still have not fixed them where it stays busy. Not a responsible company and bad business ethics. I’d give a negative 5 stars if i could.
The staff I have worked with are fine. The billing system needs an upgrade and fast! Every month we pay our bill and the next week we get a shut off notice. This shouldn’t be happening every month.
Sorry to read all the bad reviews because I have had nothing but good results when dealing with this company. My only issue would be that you can’t walk in and make a payment unless you have received a cut off notice but that’s not really a …
Nice employees last time I went in, but this company doesn’t know what the heck is going on and they keep screwing everything up. I was getting double charged for the longest time, now I’m getting $0 bills. Make up your mind! They honestly just keep making it worse to screw people.
My service has been “disconnected for non payment” up to two weeks AFTER I’ve paid my bill more times than I care to count. If anyone files a class action lawsuit please contact me. Absurd disregard for the lives of the people you serve. …
If I could give them 0 stars I would. I am just maybe 3 weeks late paying my bill and they are going to turn my water off even though I’m disabled and have crohns. They are nothing but monsters there, I know satanists who have more of a …
My experience with personnel is always great. However, most of us just want our one bill back, and Its merely a way to turn one cut off fee to AW into 2 shut off fees for city as well …. Come on, 2 Sanitary bills and no site or app. The …
Terrible account management. Constantly sending cancellation notices after payment has been made. Phone is always busy so you have to go in person to attempt to resolve issues. Online service isn’t much better. Must have your account number to access it. But if you are at work or out of town you’re basically screwed.
The staff there are quiet rude. They are always overcharging me because I got into an argument with one of the staff. I really think they’re stealing my money. They’re all obese, obtuse, and rude!! I feel sorry for people in Huntington that this company is their only option. The staff need retrained for better customer service!
The fact that I can’t give them 0 stars is an absolute travesty. Pooping in a bucket would be preferable to having their service. Good luck when you disconnect as well because they’ll bill you two extra times citing something about holding …
No, I don’t like the fact that we now have two bills or the fact that my sewer is literally half of my water bill but I CAN say this, the employees work tirelessly and are extremely helpful. They try their very best to make a bad situation …
I’m a new resident in Huntington, WV and am very disappointed in the service I have received from this company. I moved in on a Friday from out of state to find that my water was locked because a former tenant had not paid their bill. After …
If I could give them a negative 👎🏼 star I would. This place has done nothing but over charge me from day one. They had my billing address wrong for at least 3 months. Bout they sure as hell knew were to go to shut me off. They have shut me …
Trying to get water services started and no one answered the customer entrance camera box. Even when I called no one answered the phone. So I go into the administration side bc I watched 4 people go in there. This man answers the door and …
I got a notice on my door that said water would be cut off unless payment was made. I paid the full amount owed. During the weekend following I noticed the water pressure was low. It being extremely hot at time I thought it was a systematic …
I went to have my sevice turned on but there always eating or on break there . There was this old grey headed man who came out of the employee side and started screaming at me like I was a convict or something. He said what do you want and …
Very bad customer service, won’t answer the phone. However, will respond to emails. Will disconnect asap over a very small amount of money owed to them.
Doesn’t follow policies, especially if you’re a new renter in an apartment. Also they do not answer the phone ever; will tell you they’ll call back but takes hours for them to do so. And it sounds like whoever you speak to has no idea what …
It’s 2016 don’t make me come into your office at an inconvenient location. It’s less expensive for you am the tax/ratepayers to use self service options. Want to save money? Shut down the cashiers.
Sometimes it’s a long wait to pay your bill. Only one person is allowed inside at a time, and there is only one staff member ever working behind a sealed glass counter with window speakers. I DON’T LIKE THE FACT THAT THEY CHARGE YOU THEIR …
Would love to know how to reach them by phone. I was 3rd caller in queue at 3:15 pm today when a voice came on to advise me to leave a message and someone would get back to me. They never have before. Have left message, and nothing. No …
CARING AND HELPFUL
Place of employment
This place is a joke
It was alright
No details
Helpful staff.
Vampires
Line was ridiculous
Very friendly
Horrible
Good
Great staff!
good
Good
Hate this place and this town
Unfriendly staff
Clean and helpful people
Place to take of water bill
Slow customer service
Long wait
having a real problem with rates
Very accommodating to all
Just terrible in every way.
Can always be better.
It’s ok
Worse place ever to deal with..
Where you quality of water comes from.
Love my job!
They have good water
Very poor service, very rude receptionist
Where you pay your water bill
Great people..
courteous but always busy
Always an issue go back too old way this is ridiculous
Terrible service, no online payment option
Small office but very friendly staff.
Hate them bit gotta have water
They really get worried over the $30 bill
closed on weekends, what a joke. Very unprofessional company
If there was another choice, these people would already be out of business
what can i say its a sewer company they jave they good and bad sides
It’s the water place it provides water
Tyrannical collection practices. They could do better but have no desire to do so.
This place is like the mafia way worse than electric or any other bill !! Ripping off the people of huntington
Best utility companie in town. Always friendly, super helpful!
I go during the lunch hour and there was no long line.
VERY FRIENDLY and VERY helpful also , and pay your bills here also .
Waited on line for twenty minutes tgen finally got someone tgen they hung up . no help….
They charge more than your actual water bill/usage.
What a garbage place. They’re taxing and feeing people to death here. No wonder everyone’s leaving.
They are extremely slow when it comes to assisting customers and they will only open up one window.
They have armed police and bullet proof glass for a reason
We pay our sewage bill so we can have water so on anyway it’s stupid but it’s got to happen.
They’re total garbage. 1980s style of record keeping and doing business.
They are doing a wonderful job
The bill says pay by the 21st and today they turn it off a day before the bill is due.. No notice nothing… And no other options..
There is always a long line and payment options are few. There seems to be the run around with this agency and the water company.
Not bad people actually pretty nice in person and will work with you if you ask
I have tried calling their office for days and as soon as the pre-recorded message ends it hangs up instead of letting you wait to be connected.
Worst customer service I’ve ever experienced. Every time I call. No matter what the reason.
Waited 30 minutes on the phone for them to tell me I had to come in person. Dont even bother calling.
quick to cut water off but take their time turning it back on 😒🤔 …
Paid bill still calling to shut our water off. Horrinle service wont answer phone calls
The worst service i have ever seen in my life!!!! And the supervisor is worse then the employees!!!!
They flush the water lines and we get brown water on 28th Street, my neighbors too.
Water was running up the hill for a week, wasting water in Huntington.
Very professional and clean office. Your bill can be paid online or over the phone with a fee and that listing is posted on their wall.
There seems to be a line for payments or just about anything else you need to do there with no emphasis on a speedy visit or a second person to assist.
What can I say you have to pay your bills!! 😉 …
Love the service, very efficient and sweet staff. Working well witg covid guidelines
The cost of sanitation has more than quadrupled since it was first implemented and separated from our water bill.
This bill is the equivalent of theft.
My bill is $38 and it’s one day late and you people wanna come shut it off? I’m reporting you this is ridiculous! We always pay you IN FULL!
Nice people but city raised fees so high on everything there’s no way to afford to build Huntington a future at all.. let alone the people’s future that taxes pays for it
Called at 4:15 to ask a question regarding my service (they were supposed to come today and never did) and the phone lines were saying they are closed 15 minutes before they are supposed to be. Terrible customer service.
awful service, awful website with spelling and HTML errors, out-dated and unsafe practices that expose customer credit card and billing information to kiddie hackers, plus they lie about when they’ll come out to service anything; worst experience I’ve had in a while from a company
Paid for 2 months got shut off phone message after I paid the bill and not due to till November 20, left message and told them that, they are so mixed up,they are friendly but they need to get it together,needs to be put back with the water company I don’t think I am the only one,
Surprisingly good service and very helpful
Horrible customer service. Huntington, Wv now has to pay 2 extra bills (Water Quility and Sanatary along with there regular monthly water bill.
Not near enough STANDING room in the Lobby. Should be against fire marshal regulations to have that many people in a holding room! Not enough parking spaces.
They shut their phones off early so don’t bother calling after 4:00pm. I’ve called numerous times and left messages but have never spoken to a human being that works there.
Only to drop off bill. No inside no contact with people.
They turned my water off while I was in the Hospital. Paid bill in full. Come home 2 days ago and its off again which is illegal
“please hold you will be transferred when someone becomes available” “Please hold the line we will be right back with you” all automated. They pick up then hang up on you on purpose.
They’ll shut your water off over $5 and won’t turn it back on until they feel like it. So rude.
Awful water board, absolutely no regards for customers. They’ll do anything to take money from the citizens that are forced to use their water and sewage. Rude and ignorant staff as well. 0/10 would use this company if another was available.
Worse place ever they never send me my bill until its a termination…all I ever get from them is termination notices it’s ridiculous 🙄 …
Still Can NOT believe that every person that Owen’s a piece of property n Huntington or multiple properties ..has to pay about $8.00 A MONTH!!(for each btw)..THINK ABOUT THAT THATS ALOT of homes paying round about $10 a month for rain …
I enjoy going to Marshalls by myself they have a lot of unique different items and you can walk around the store for hours and still not see it all lots of great pet stuff though.
They are truly deplorable! No call backs, though option is offered. They want your payment but they don’t want to deal with you, personally! I’m giving them a 1 star because anything below isn’t available!
I called to discuss my past due bill of 28 days. The call wasn’t answered.A few days later my water was turned off.Easy way for them to get 81$ for a 31.40$ bill.
The office workers are all nice but Sanitary Be billing system needs a rework. You pay bill, and get a disconnect 4 days later.
If you’re looking for fines, fees and lining the pockets of your local politicians then look no further! Will charge you exorbitant rates on a very low cost bill while companies pay them to dump chemicals in your water.
They are the worst utility company in Huntington. There is no way to setup autopay. Online payments are extremely unreliable and they close at 4:30 pm daily. I work a night shift job so it is very difficult to make it in prior to that time. It is 2016 get your act together you worthless piles of grabage.
They kept my deposit when I moved. They refuse to talk to me about it. These people are just rude, Lord please help them because they are going to need it, you reap what you sow.
Excellent customer service if you have the outrageous amounts they are charging you to keep your water on or else they’ll cut it off and the water company can’t even touch it. It’s like they hold your water hostage in this city..
Everywhere says they are open at 8am, but trying to call them at 10am and it says the office is closed. And you can’t pay online at all. How am I supposed to pay my bill if they office is closed for no one will answer the phone
*EDIT*: The most recent bill was combined, so I have modified my review to four stars. …
The cashiers are pleasant. Their rates are staggering. They are imposing a 57.7 % rate hike in February, something to consider if you plan to open a place of business in this town.
Disconnected my service with no notice I try calling 18 times keeps going to voicemail on a Thursday @1:30 need service on before 3 this. I wish we had a different provider would rate a 0 stars
My water was shut off today and is not even due for 3 more days. No warning what so ever!
This is the worst water I have ever seen. …
Horrible Horrible Horrible! How can you not have a due date in a bill? After calling them, and asking what my due date is on sewer bill, I’m told it used to be somewhere around the 6th, but they’ve changed things again and it somewhere …
CEO Water Quality Board Mayor Steve Williams, before you have the Citizens of Huntington’s water disconnected could you at least try to find out why Charities such as Governor Jim Justice Homeowners Rescue and the Cabell County Department of Health and Human resources are not following through with the promise of Help?
this place is pathetic…… Who during normal business hours on a normal business day (Thurs. at 11:25 am) HANGS UP OR LETS BUSINESS PHONE RING REPEAEDLY AND WILL NOT EVEN CALL BACK EMERGENCY MESSAGE …THIS IS PATHETIC CUSTOMER SERVICE. …
This place needs to be shut down and return to the water company handling payments. I would like to know who oversees the day to day on this place. Seems to be unregulated. …
We literally pay our bill on time each month as soon as the bill arrives. But for some reason every bill is a bill saying your past due pay the full amount or your services will be discontinued. The bill is literally 100% paid off each …
It’s 3:30 on A Thursday and when you call it goes to a phone tree saying that they are closed for the day. How is that even fair. When the posted hours are till 4:30 what good does it do if you don’t follow those hours. I want a job here so …
Place is horrible. First off dumping sewage illegally until i called the EPA, stinking up the whole part of Hal Greer. Even a huntington cop said “They can’t do that”. They soon quit. Paying bill if needed on phone is rediculous long wait. …
Horrible, the phones always busy. You can’t pay your bill over the phone due to this reason. When i went down there 2 months ago they said they were having issues with the phone and still have not fixed them where it stays busy. Not a responsible company and bad business ethics. I’d give a negative 5 stars if i could.
The staff I have worked with are fine. The billing system needs an upgrade and fast! Every month we pay our bill and the next week we get a shut off notice. This shouldn’t be happening every month.
Sorry to read all the bad reviews because I have had nothing but good results when dealing with this company. My only issue would be that you can’t walk in and make a payment unless you have received a cut off notice but that’s not really a …
Nice employees last time I went in, but this company doesn’t know what the heck is going on and they keep screwing everything up. I was getting double charged for the longest time, now I’m getting $0 bills. Make up your mind! They honestly just keep making it worse to screw people.
My service has been “disconnected for non payment” up to two weeks AFTER I’ve paid my bill more times than I care to count. If anyone files a class action lawsuit please contact me. Absurd disregard for the lives of the people you serve. …
If I could give them 0 stars I would. I am just maybe 3 weeks late paying my bill and they are going to turn my water off even though I’m disabled and have crohns. They are nothing but monsters there, I know satanists who have more of a …
My experience with personnel is always great. However, most of us just want our one bill back, and Its merely a way to turn one cut off fee to AW into 2 shut off fees for city as well …. Come on, 2 Sanitary bills and no site or app. The …
Terrible account management. Constantly sending cancellation notices after payment has been made. Phone is always busy so you have to go in person to attempt to resolve issues. Online service isn’t much better. Must have your account number to access it. But if you are at work or out of town you’re basically screwed.
The staff there are quiet rude. They are always overcharging me because I got into an argument with one of the staff. I really think they’re stealing my money. They’re all obese, obtuse, and rude!! I feel sorry for people in Huntington that this company is their only option. The staff need retrained for better customer service!
The fact that I can’t give them 0 stars is an absolute travesty. Pooping in a bucket would be preferable to having their service. Good luck when you disconnect as well because they’ll bill you two extra times citing something about holding …
No, I don’t like the fact that we now have two bills or the fact that my sewer is literally half of my water bill but I CAN say this, the employees work tirelessly and are extremely helpful. They try their very best to make a bad situation …
Impossible to contact. Got put on hold then voicemail. I left all my credentials and never call back.
I’m a new resident in Huntington, WV and am very disappointed in the service I have received from this company. I moved in on a Friday from out of state to find that my water was locked because a former tenant had not paid their bill. After …
If I could give them a negative 👎🏼 star I would. This place has done nothing but over charge me from day one. They had my billing address wrong for at least 3 months. Bout they sure as hell knew were to go to shut me off. They have shut me …
Trying to get water services started and no one answered the customer entrance camera box. Even when I called no one answered the phone. So I go into the administration side bc I watched 4 people go in there. This man answers the door and …
I got a notice on my door that said water would be cut off unless payment was made. I paid the full amount owed. During the weekend following I noticed the water pressure was low. It being extremely hot at time I thought it was a systematic …
I went to have my sevice turned on but there always eating or on break there . There was this old grey headed man who came out of the employee side and started screaming at me like I was a convict or something. He said what do you want and …
Very bad customer service, won’t answer the phone. However, will respond to emails. Will disconnect asap over a very small amount of money owed to them.
Doesn’t follow policies, especially if you’re a new renter in an apartment. Also they do not answer the phone ever; will tell you they’ll call back but takes hours for them to do so. And it sounds like whoever you speak to has no idea what …
Not the correct address at all, that’s a business called Atomic distributor….
Got a call back within minutes, I believe the women who helped me was named Tammy.
The worst customer service/payment system I’ve ever messed with.
Paying your bills online is so much convenient than going to the office. Unless you have to go it’s convenient for those
It’s 2016 don’t make me come into your office at an inconvenient location. It’s less expensive for you am the tax/ratepayers to use self service options. Want to save money? Shut down the cashiers.
They made fun of me because I couldn’t pay my sewage bill. Literally the worst customer service I’ve ever dealt with in my entire life
Sometimes it’s a long wait to pay your bill. Only one person is allowed inside at a time, and there is only one staff member ever working behind a sealed glass counter with window speakers. I DON’T LIKE THE FACT THAT THEY CHARGE YOU THEIR …
Would love to know how to reach them by phone. I was 3rd caller in queue at 3:15 pm today when a voice came on to advise me to leave a message and someone would get back to me. They never have before. Have left message, and nothing. No …