IdeaTek

IT service & computer repair, Ideatek Telcom

Based in Buhler, Kansas, we provide both high-speed internet and phone for residential and commercial customers with 24/7/365 support. See more

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IdeaTek Reviews ( 132 )

  1. Switched to Ideatek from Cox. 4 times the speed for $5 more per month. Their installer was great in being flexible on where I wanted the fiber ran inside and out on my house. So far the internet is great! I purchased my own router from Walmart TP-Link ax1800.

  2. Ideatek was out first thing in the morning on the day we were told that our service would be installed. Multiple trucks and plenty of manpower were dispatched. Installers were friendly and knowledgeable.

  3. Every time you call in you will be asked to explain the whole issue. Reps will tell you anything to get you off the phone. Wasted $250 on products I didnt need. Poor customer service will talk over you when your talking. No empathy for misguided information they provide. I do not recommend

  4. love your service, just moved to mcpherson. best internet i’ve ever had but the only problem is you guys aren’t serviced here. get here now that’s all i ask pretty please

  5. I have had idea tech for a few months I live in country it’s hard to get service for internet. Been very happy w this company give them a call to let them exceeds all expectations.

  6. The initial call was prompt and good information. They we going to research some things and call me back. I missed the call and a message was left describing the situation and he was leaving the office but if I wanted to call back I could …

  7. Wow, had to work from home and was in dire need of fast internet for working large files. They got out here in two days even though they were slammed with work. Great people to work with! Don’t hesitate to check them out! Great service, great people!

  8. It has been over a year and I still mostly agree with myself a year ago, I usually don’t get 1200 ms 90% of the time but the internet will stop working for a short period of time. I was on my PC for 3 hours today and it disconnected 12 times, which would average once every 15 minutes. I still do NOT recommend this provider.

  9. I have been getting mail flyers we are placing a fiber line please join now. So I did my research and on their site it says “fighting for internet freedom “, great marketing but not true. I called to get more information and I was told… …

  10. It’s amazing. We went from satellite broadband (1 mbps down, 200 kbps up), to microwave broadband (40 mbps down, 10 mbps up) to fiber at 1 gbps down and 100 mbps up. At 1/3 the price of microwave. And it even works in bad weather. Install was very easy. Want to download the whole USNO-B1.0 star catalog? It’s no problem.

  11. Outstanding performance, value, and customer support! I was stuck with slow, and relatively expensive DSL until Ideatek came to our area. I highly recommend their service.

  12. We are so excited to finally have internet. We had been using our cell service for our internet. It was sketchy at best. We can really count on Ideatek So glad you came to our area by Cheney reservoir.

  13. I have been very happy with ideatek, their service has been impeccable, and their internet service is fast and works very well for me. I had CenturyLink and it was getting just way too expensive then idea tek came to my area in Western Reno county, and now I have faster speed, and much cheaper. I would not hesitate to use ideatek again.

  14. The Ideatek fiber Gigabit internet is a dream come true. I’m paying $30 dollars less that I was paying for a 25 Mb wireless connection. I dabble in programming so often need to update my XCode programming environment. Before Ideatek it …

  15. I was so excited that Ideatek was coming to my area. I have always experienced issues with trees that surround my property and line of sight issues. Ideatek was able to overcome these obstacles, and worked with me to get what I needed for my shop/garage and my home.
    So pleased!

  16. I wasn’t happy with their first install, so I called customer service, and they went above and beyond to make sure I was happy.
    Very fast internet and great customer service. 5 stars all around.

  17. Very nice staff, and great customer service. When they say they will be there to install equipment and lay cable, they call ahead, do a thorough and professional job, and explain the setup and operation. Most importantly, they are neat and don’t make a mess on the lawn. I highly recommend their company!

  18. VERY reliable internet service, installer was professional and the trenching people were quite nice. Our service has been reliable and speedy since the first day they installed it. Not one problem! Love it!

  19. Excellent company and employees!! They believe in a quality product/service and the customers they serve!!
    Thank You so much for giving me an option for internet service and freeing me …

  20. I picked up a wireless router and staff seemed very friendly. However, I was disappointed when it took over a week and multiple phone calls to start my service after picking up router. I was trying to surprise my son who had been …

  21. I really appreciated how you installed fiber to our house, you kept us up t date on the project. It’s also great to see your process. Customer service has kept us informed. Your Technician did a good job on install and hooking up Router and Phone line, thank you I would recommend

  22. New internet service ! Fiber optic broadband. Getting 900 mbps on Ethernet connection. 400-500 Mbps on Wi-Fi! Definitely recommended. Three times the bandwidth at a fraction of what I paid for with the other three-letter internet service company! It great to have the service folks care about your service !!

  23. We have had Ideatek gigabit service since they came to Moundridge more than 5 years ago. Today Jared came and installed new equipment after we called reporting issues. He got it all set up was super kind, courteous, and efficient (even …

  24. Ideatek had just bought an internet company from the town I live in, Liberal, Ks. The company they bought was janky at best. Bad Internet for the price they were charging. The owner of the Presley just didn’t care about service or anything …

  25. My family had been looking forward to this day for months. I must say that it has been nothing short of excellent experience so far. Keaton the installer was outstanding! Even went the extra mile to hard line connection to my wife’s office …

  26. Extremely good service, and we’ve been able to stream with no buffering (it might help that the nearest tower is 1/2 mile from our house). Overall, very pleased with the service.

  27. I cut my service line by mistake on Friday during the 4th of July holiday. Our son from Alaska was here on a short visit. I called and your group sent a tech to make the repairs within 3 hours. Now that’s service.

  28. Going through the process of setting up the system was fascinating. The process of burying the cable in the ground was so quick. We’re all settled in with Ideatek and happy to have it in our home.

  29. These guys are just fantastic and helpful! They really are trying to save you money! And not bill you outlandish billing like Cox does!! Words can’t describe the amount of effort they put into helping me and will do the same thing for you

  30. Excellent customer service! The office staff, the installers, all the employees with whom I’ve had contact are friendly, polite and courteous. Each and every one has done their best to make sure the installation and service is to my …

  31. Awesome internet at an awesome price. I called in once when having trouble with my login portal and there was no recording or hold, a local person answered the phone and got me fixed up. I highly recommend ideatek.

  32. I’ve only had Ideatek for a couple of weeks but I LOVE it! Great speeds from the wireless that are consistent, can’t wait till you have fiber out this way! Thank you for bringing us rural folks back into the 21st century!

  33. They have been super helpful and made sure that our internet has been amazing so far. They continue to check up on us and make sure there are no problems.
    I recommend Ideatek to everyone that asks! They have gone above and beyond for us!

  34. I recently had the Ideatek fiber internet installed. The installers were very professional. I have used internet since the days of dial-up service. I thought cable was fast, then I got Ideatek fiber internet. Fast doesn’t describe it! I …

  35. We had Ideatek at our old house for close to 10 years. When we moved, we were saddened that Ideatek wasn’t in our service area yet. As the year went on, Cox kept jacking up our prices so we cancelled and they cut our service same day. …

  36. I am super pleased with ideatek. It was a big jump for me due to having cox for 20 years. But i was having outages with cox weekly, i was limited, and they are pricey. Ideatek is faster and my bill is cheaper, unlimited, and a month into it …

  37. I’m using the wireless service in Colwich, and it’s fantastic. Better than advertised upload speeds, which is great if you work from home like I do. Very stable connection. And they worked with me to support my local server that I have setup and need to occasionally access when outside the home

  38. I live just out of city limits and for years my only option was AT&T. I always had problems with buffering, lost signal and their customer service experience was always terrible. Ideatek has solved all those problems. Absolutely love and highly recommend this company.

  39. Finally, after enduring 11 years of glacial internet connection at my rural home, I have a fast and consistent one with Ideatek. The installers were great to work with and accommodated my location circumstances to assure all worked correctly. I recommend Ideatek highly.

  40. The service is good along with the cost. The only thing I have experienced is normally toward the end of the month the service is slower and sometimes locks up.

  41. We’ve been on their fiber for a little over a month and it’s been flawless. Great company to work with. Real people answer the phone and can answer any question you have about your service or install. Highly recommend.

  42. Had a great experience with Ideatek. We were one of the first in our area to get the service. Not only is it cheaper than what we were paying before but it’s almost ten times faster internet speed. The service we got with AT&T would …

  43. Technician Seth recently came to my home to check the wireless connection. He was right on time – none of that between noon and 5 pm BS. He was very professional and explained the issue thoroughly. He replaced equipment and returned things …

  44. This is supposed to be a great internet service. We get a little wind or storm and it is always down, day time or night.
    The short side is there isn’t anything better for wireless

  45. I LOVE IdeaTek! I live out in the country, and before I had IdeaTek, my internet was spotty at best. Now, my internet is FAST and DEPENDABLE! And their customer service is AMAZING!! They’re always updating their systems, making better and faster! IdeaTek is the BEST!!

  46. These wireless devices can get speeds much faster than ideatek is letting on. With proper antennas and alignment they can get 300 mbps with line of sight within 5 miles. In comparison Starlink gets around 90-150 mbps in SW Kansas. If you …

  47. LIGHTNING speed compared to Cox. I love my Ideatek! Working from home, I download hundreds of photos at a time and this service has made things so much FASTER. I have the middle of the road price package and it is perfect!

  48. The installer was right on time for the installation appointment. The access to the inside of the house was a little difficult but he adapted to the situation and completed the process in a timely manner. He was very good in explaining …

  49. I wish I had started months ago when I first contacted IdeaTek. 4 times the speed I had with HughesNet, and $100 per month less…EXCELLENT SERVICE, INSTALLATION, AND SUPPORT! Thank you!!!

  50. We use Ideateks over the air wifi, we have had one outage in the last five months, the service does seem to slow down during peak periods. At $80.75 per month for over the air its not cheap.

  51. Living in the country gaming used to be an issue. Games lag and load screens take a while don’t even think about call of duty but, ever since I got idea tech I’m playing call of duty no problem. Even when the wife is watching Netflix in the …

  52. Installation went as expected; however, we are experiencing more buffering and “loading” when watching TV than we ever experienced with cable TV. Since the IdeaTek rep assured me that this would not be the case, we are very disappointed.

  53. I LOVE IDEATEK!!!! Internet is great but customer service is really awesome. I spoke with a lady named Sonata today about some problems and general questions I had and she was super knowledgeable, yes that’s how you spell it, about …

  54. Best internet provider I’ve EVER had! Four states and seemingly countless providers later, this company has the best customer service, so far ZERO interruptions of services, fantasticly fast, great communication on updates and such, honestly everything I could want and more! Super happy with this company. Thank you Ideatek!

  55. I am a wireless internet customer. The speed is great on my service, the only complaint I have is that we lose connection when it rains. Ideatek’s customer service is also very good. They are responsive to your needs.

  56. We have been customers for about 5 months when this was written, and we could not be happier. These guys are the fastest thing available to us. We’ve lost service only a handful of times and the outages are brief. Speeds are 100m down a d 30 to 50 up. Ping times are 14 or less. Jitter is roughly the same. Excellent service.

  57. We waited for years for Ideatek to finally become available in our area. We’d wanted to get away from Cox and their increasing costs, and data limits. When Ideatek said they could be coming to our area we jumped on, and when they said they …

  58. Runs great. I have one provider was down a whole week and I called all they would say is it is under maintenance 5 calls an hour a call at least Finally called the technician and he came and fixed it. I had one outage in with ideatek didn’t have to call and they fixed fairly quick Highly recommend Ideatek

  59. I love Ideatek!! The service is great! When calling to sign up, the young lady that helped me was very honest about what I needed and did not try to sell me a package I did not need. I have had no problems with service and if I call in with a question, it is answered quickly. I highly recommend Ideatek to all my friends and family.

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