iFIBER Communications was started in 2005 in Ephrata, WA. With over 45 years of combined fiber-optic, information technology and … See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
135 Basin St SW, Ephrata, WA 98823
(Translated by Google) I recommend it to you that comrade is the raffle machin
(Original) …
(Translated by Google) It was a pleasure to have Dany as a technician to install the internet for me, he was very efficient in his work, all very professional… I recommend them to you, very good communication and very good work. …
(Translated by Google) Very kind Dani. And attentive! Very good service
(Original) …
(Translated by Google) THE BEST COMPANY IN THE WORLD!!!!
(Original) …
(Translated by Google) I have been using this company for almost two years and recommend it to my friends. …
(Translated by Google) The best internet provider in the area! Any problem that is found, solved, in the fastest and most efficient way. Thank you Fiber! …
(Translated by Google) Excellent work by Danny
(Original)
Excelente trabajo de Danny
(Translated by Google) Dani came and solved my problem.
(Original) …
(Translated by Google) Super satisfied with Dani montoya’s service
(Original) …
(Translated by Google) Thank you Danny Very good service
(Original) …
(Translated by Google) Very good service dany very efficient and fast
(Original) …
(Translated by Google) Danny is great at helping and very quick to install
(Original) …
(Translated by Google) Very good service with Dany a very efficient person in his work and as a very kind person thank you Dany …
(Translated by Google) Good job I liked the super service 🙏🏾 Thank you Danny you are worth a thousand… …
(Translated by Google) Hello Dani, he came and helped me, everything was perfectly, it didn’t take me long to get to my house and he left the internet working at 100 💯 everything was very professional, thank you very much 😊 …
(Translated by Google) Very good service and attention from the server Dani, a very good employer, fast and efficient, 100% recommended …
Very good experience! Amazing service! Highly recommend it! Thank you Danny!
(Danny)-Very helpful. Fast. Job well done.
Fastest internet
Recommend!!!
Need i say more
Best fiber
Cowards
Love this company
Overpriced…simply overpriced
Excellent service
Great service.
Love it
Bad costumer service over the phone
Haha ifiber communicates things
Nice bar, nice people
Great team and support
Best service!
Needs to better communicate outages and other network issues
They make the internet. What more do you need?
i wish this company care about there service more
Great customer service and sticking to trends…
Terrible internet. We are constantly waiting for videos to buffer.
Friendly and knowledgeable staff
Excellent service and prices
Got connected to ifiber in 2011. No complaints
Always look for something different.
Been hooked up one day, and already not working.
They don’t make change customer service is lacking
Great internet and great customer service
Ricardo reboot my router for FREE
Decent but goes out for days on end at times.
Billie was friendly and professional
Never miserable because of there service.
Amazing customer service and quick response.
We love working with iFiber!
Internet server connection issues. Works most of the time but when it doesn’t, It’s terrible.
Fast as hell when it works. They are dependant on the PUD for their product which causes a lot of problems for customers.
Good service… unless it’s not in which case good luck getting them to fix it or admit fault…
Worst customer service I have ever had. I would rather pay for dial-up than have there fiber.
iFiber is sometimes feels like satellite internet. There are times when it works and when it doesn’t. If it doesn’t, what are you paying for again?
Great speeds at a good price. Quick and easy to set up.
I always get great customer service, with friendly staff.
I’d like to thank iFiber for their help during the outage.
Don’t go anywhere else in Ephrata for internet service. They’re the only one who is both affordable and high quality.
The internet so far is perfect, better than any major internet provider I’ve had before.
Most of the time, it is great but there can be long periods of TV not working properly due to internet problems.
If you’re looking to never have internet this is the best service for you!
Great service! Quick to resolve any issues.
Internet is great during the day but playing online with lan cable during the night is useless lately.
98.7% the worst. Wait time rude service and sloppy techs. Not to mention bias inaccurate news. Shop around folks.
Loyal customer since 2016. Installers didn’t do it right the first time, but came back quickly to correct it
They own Saddle Mountain Wireless. SMW is a horrible ISP and I don’t know why they associate themselves with it.
outages. long outages. if you like having reliable internet, this is not the carrier for you
Paul wad amazing.
I called today and spoke with a gal named Alena she was very informative and helpful!! Thank you Alena for all your help you are amazing
Compared to Dial up and cable companies that go through phone lines or coaxel. FIber optic is a new way for consumers to gain faster, better and more dependable internet in the nation!
Love this service! I never have any issues! Very affordable!
Paul was very Helpful setting up my internet 10/10 service
Any body here that says good things about this internet provider is lying! And the costumer service is the worse ever!!!
I used iFiber for almost 7 years until I moved out of the area last year and I miss it! I wish they were in my current area.
Great internet, but the customer service is terrible. Anthony in tech support isn’t the friendliest guy out there. I’d suggest hanging up and calling back if you get that fellow.
Your Internet is incredible but the service is over priced and they hassle you about reconnect fees it’s ridiculous. I would not recommend this service to anyone unless you want to pay outrageous fees or get yelled at over the phone….
I lose my service and if I wait 5 to 30 minutes it comes back. This can happen as often as 5 times a day. It’s frustrating but I don’t want to change service (for a few reasons) so I put up with it.
Way cheaper than localtel who wouldn’t match the monthly price or the 2 year contract price. …
Alena was very helpful and a pleasure doing business with, hassle free and knows her stuff, thank you!!!!
Technician came in and did a great job. Was done in a quick yet efficient amount of time. Happy with the service!
The customer service is great. Huge thanks for helping my grams with the ebb thing.
Jerky TV. Can’t really watch a football game because of how jerky the broadcast is. ROOT tv is always jerky,can’t actually watch a Mariners game at all. Totally not worth the 180 buck a month they charge. No one answers calls either. Go with a different provider.
The internet is decent, good speed and good customer service when you call. And their website is easy to navigate for all your needs.
Highly recommend iFiber’s 1 gig service, great customer service and always very helpful. Thanks Kylee and Billie for all the help.
Speed has slowed and connections issues seem to be normal. After hours? There is nobody to help. Someone else has got to offer better service.
Excellent customer and tech service! Internet has been consistently fast and reliable.
Just had new service hooked up 11-17-21. Installed by Joshua great guy did A+ job .
Thanks
Paul did a great job
Can’t wait to change next week we have them for a year and this is like the 3rd time it has been out and all day today
This is a company that feeds off its customers through excessive charges and terrible service. I can’t get away from it fast enough. We tried both phone and internet service. The phone was out more than it was in use until we finally …
If I can put zero stars I would it took them longer than 30 min to answer my phone call and I was having technical issues since the morning. They decide to answer and say they will have the tech call me back till right now they have not …
My family and I moved to this part of Washington State 12 months ago. Nothing has been smooth with iFIBER. Our business depends on phones and internet. We get the run around every time we call. “You need to figure this out yourself'” , …
Great tech Paul was awesome
Ended up having to go with another service provided because Ifiber didnt know how to turn my port on. Ifiber continued to bill me for 3 months of service that i never had and even called me to threaten me with cancellation by turning off a …
If you’re looking for a company that really cares about your needs, I highly recommend iFIBER! After trying other providers, I finally discovered a company that offers awesome quality service! It’s a great local business that has a personal touch, and shows that its customers really matter.
For several years has been great. Until recently I’ve been bragging about how fast my internet net speed has been. I was thinking I might cancel my satellite cable and just use the internet. Not anymore since I got back here in Moses Lake …
Very fast speeds, but getting repairs takes some time due to they have to wait for pud. Also they never give credit for outages even if your service is out for a week or more.
I would give better stars if I received 24/7 service. I loose loose service maybe once a month, sometimes more, and recording is a sometimes works sometimes no record, some times only half the program is recorded? It is better than a radio.
My mom and I have been with Ifiber internet for years. They have a great customer service response and we have always had speedy technical service thanks to Ricardo.
Paul did awesome job!!
I had a heart attack. My wife called them and let them know. My kids depend on the internet for there school. Although the people are nice there they just don’t care. We were cut off and left out to dry. I would not recommend them to …
I Paid my deposit and had all my paperwork turned in , in April and have yet to have anyone contact me or come out to my house to set up my internet. UPDATE! I finally was able to have someone look into it for me and they found all my …
I don’t even know how they call this fiber. My download speed right now (9:58pm) is at 6mbps. My upload speed is at .096mbps. My latency is 102ms. I’ve had better internet through coaxial companies. Do not go with those provider.
paul – did a great job!
I have had Ifiber internet for just over a week, and had my cable installed just yesterday. There were a few minor problems the first night but they were sure to get someone out asap to resolve the issue. The picture quality, internet …
I spoke with Billy and she was great to work with. So far my experience has bee Great with ifiber
For 2 months now I keep getting a “we will have someone call you back on when we can get your service hooked up”! Not once had anyone called back! I have had to call every week, and no one seems to know what is going on or who’s doing what! Very unprofessional and responsive!
Made the switch from CenturyLink to iFiber and I am very happy. Talking with staff and setting up a schedule to install fiber to my house was much easier than I expected. We now have super duper high speed internet and are paying less monthly than we did with CenturyLink. Very good experience so far!
Great customer service. Special shoutout to Ian who went above and beyond to help a senior citizen with online issues.
FINALLY! Customer service that is on point and not rude. I feel valued and not just a paycheck. Welcome to the new age iFiber! Customer experience is top notch.
Internet is expensive these days. But you can’t live without it these days either.
I’ve had problems with my service since they installed my internet (almost a year). Everytime I call, they try to tell me it’s my router beacuse and i quote “we just had a technician out there.” I’ve explained to them multiple times, I …
we ended up having an issue where the payment card we were using for payment ended up expiring. We were not aware of this but the situation was remedied by noon today. after 5 hours still no internet. I called them and informed them of the …
If you’re thinking about upgrading to 1gb internet definitely don’t because ever since I started paying more for internet I have had the worst experience with consistency as far as speeds go. My speedtest results have been recently 1 mb/s …
How much are you willing to pay for internet service? I had just shy of $300 in lost wages, waiting for an installer to finally show up. Then they couldn’t complete the work, because they claimed my 6-month-old router was incompatible with …
Yahaira in the billing department was so attentive to my needs! She offered the best customer service, also the fastest internet in Moses Lake that I have tried thus far!
I fiber came over today there installation tech paul did a great job and went above and beyond. I recommend ifiber as a great service.
While trying to get a technician to come help maybe frustrating the service is awesome. I don’t know why folks are complaining about speeds. I’ve used I fiber for at least 8 years now and my Internet speed has always been up to par. I …
Danny help us a lot with are internet issue at Farmers in Quincy we really appreciate everything he did for us and more.
This is an outstanding company with excellent customer support and tech support. The installers are professional and efficient. I would suggest them for all of your fiber needs.
I’d like to compliment you on how poor the internet service is. Every couple months the internet goes down on the weekend. This is the 4th time this year that I have had the internet go down for more than 2 days. Absolutely ridiculous. …
I’m paying for a up to a gig and not once have I seen mine go above 100mbps. I set up internet at my new house in August told them to do the auto payment. Without any email or letters in mail they disconnected me from pud then I had to pay …
Thank you so much for your guys awesome service, when we had that fiber outage! Ifiber customer service is awesome.
Danny is very nice and gave me very good information!
terrible customer service, price hikes and outages. they will shut off your internet due to an accounting error on their end, then try to blame your router to get you to rent one of theirs. they are the comcast of ISPs. they are more focused on expanding than providing good service to their customers.
Amazing service, fast and reliable internet. Have had ifiber for a few years now. Internet has only ever gone out due to power issues.
Highly recommend to anyone in the area.
Very disappointed with this business. I had entered into a contract with iFiber for a year of internet service at my home in Moses Lake. The deal was that as long as I payed monthly, they would come out and install for free, and I would …
Paul helped Me out and answered all my questions! He even recommended the tether app so I can fix future problems!! Thanks so much Paul!!
Highly recommend iFiber Communications. Kylee is wonderful to work with. She is knowledgeable, kind and patient. She was able to get my internet switched from another provider without any down time and she was able to save me money. I appreciate her, my technician and all the iFiber staff. Thank you so much!
I really appreciate the great service from iFIBER. The Internet quality is good, and the customer service is great. I called tech support today for an issue, and John was incredible. He had a great attitude and was super helpful. He didn’t …
My family has been a customer for years and it has always been a pain in the rear. They tout the best speed in the county, but that is only the case when it is actually connected. The internet is constantly going out one way or another. We …
Paul did a great job. Was fast.
Great work and fast service!
Thanks Danny!
Danny came and helped me and gave good service
Best place around this side of Grant county. People are extremely helpful, and have gone out of their way to make sure that I’m satisfied and that my fiber is working. Been with them eight years, wouldn’t change a thing
I am so grateful! Normally I can’t stand signing up for anything but this was so easy! Billie was wonderful! Informative and very easy to talk to. Thanks so much!
From all my past experiences with internet companies, iFiber is by far the best! Everyone I have talked to from the girl who signed me up to the guy who set up the service, I was met with unparalleled customer service. They were very …
Danny was superb! Friendly and great customer service!!!
The internet has been out for 12 hours, they have no support or status updates to tell you there’s an outage on their end, I have reset my router numerous times with no success. The terrible service hasn’t changed in 6 months nor has there been a discount in price, you’re better off using Comcast than these guys and that’s saying a lot
Paul did a excellent job setting up internet.
I cannot say enough about the AMAZING customer service this company and especially Billie Hall provides us In times when good people are hard to find AND great customer service (with a true sense of urgency) is almost impossible to find!! IFiber and Billie are a rare commodity!! BRAVO to iFiber and Billie!!! THANKS A MILLION!
Danny did an amazing job and resetting my router
Very good service the Best service we had got by Dani.
Danny did a great job fast ,great performance
Setting up ifiber has been so refreshing. Billie at ifiber has been so helpful and has taken the extra time to explain things to me, answer all my questions, and walked me through the process step by step. She even gave me a call when I …
Danny gave us Very great and fast service
My experience with ifiber has been great so far. I came from snohomish county and had xfinity for years. The person who came out was extremely helpful and helped us with the modem. Getting the right fit for everything. Never had such a …
Billie H. helped me this morning get my wifi setup and she was amazing!!!! Not only did she get everything done in a timely manner she assisted me in getting the best possible deal. Right before I called iFiber I actually called another service and I’m very thankful I chose to go with iFiber!!! Thank you so much Billie.
Danny was very courteous and professional. Thanks
Danny was very helpful, I appreciate him for helping me out.
Danny he’s a great tec he figures the problem in no time great job Danny
I had the best installer and they helped with setting up my Wi-Fi. It was smooth and seamless. I enjoyed talking to their customer service team and Paul deserves a raise. He was professional and listened to my needs before installing my cabling.
Paul is very efficient and thorough! Does a great job!
Had them for years, great internet speeds and can’t remember the last time I had internet issues with IFIBER.
Danny did our installation. He was spectacular. Did a excellent job with the wiring. He also assisted us with connecting to the internet WiFi. Everyone we have worked with has been very helpful, friendly and professional.
Moved into town from Seattle and have never had better customer service! I had scheduled 1Gb internet to be activated on a Friday after moving but discovered we had no connection Sunday. I emailed Billie and she responded promptly outside …
I was having issues with internet connection this morning, especially with zoom meeting and webinars required for my job. Tc to Ifiber and spoke with Nani. She attempted to trouble shooting then transferred call to technician, who rebooted …
Reliable, reasonable & GREAT customer service. In over six years of service with Grant County iFiber, I can’t recall ANY service issues other than one region-wide outage. The service staff is friendly, personable, and knowledgeable. HIGHLY recommended.
Danny was very helpful and like is actitud because explaine to how to conect to the internet with good actitud thank you
Billie made everything easy for me while getting internet set up. She is so nice and professional. It’s obvious she genuinely cares about helping her customers. I wish every business transaction to be as good as this. Thank you.
Paul was very professional while he was here and quick which we appreciate
Paul did a fantastic job and is very professional. Paul is an asset for Ifiber. Kudos to Paul.
John did a fantastic job very professional, knows what he’s doing and talking about, amazing customer service!!!
Danny came Great service..came in on time..and job was done in matter of minutes
Worst connection in the basin area. Customer service is a joke. Never returned multiple phone calles about service interruption.
Paul was great! Handled everything efficiently and got us set up quickly.
My Mother & I have had service with iFiber for years. It’s fast, consistent and the customer service is top notch. We are currently moving to a new address and Billy with customer service has been great, truly. She is helping us step by step. Couldn’t ask for more.
Some of the best customer service I’ve ever experienced! Billie was super helpful and patient with me while I tried to figure out my router issues. I couldn’t have asked for better service! Thank you Billie!
Dani did a great job fixing our internet! Quick and easy
Great internet provider if you want to constantly lose internet and want to reset your modem literally every single day
Michael came out and did our installation, he was quick and efficient. He also took the time to answer our many questions. He walked us through setting up our router app on our phones. He was professional and his customer service skills are fantastic. Thank you Micheal
Danny was here installed our router he was great and super fast!!
Billy was the biggest help ever. She helped save me money, put me on the auto pay program and was overall a wonderful person to speak to. Due to this experience I will be a long time customer with iFIBER communications.
Danny has always very helpful and always so nice and answers all your questions I would totally recommend Danny always on time thank you Danny for your help
Great service.Tech Support was always pleasant and patient. Office assistance was terrific. Our internet was always fast and dependable. Very happy all around for the four years we had service. Discontinued only due to moving out of state.
Update: the next day the big manager contacted us and came to our house. He was in and out, he had it fixed in no time! AMAZING customer service from this guy and the after ours tech, they really cared about getting it fixed for us. I wish …
My speed STINKS and it is NEVER on their end. If it goes on a weekend the message machine says they are working on it however it ALWAYS comes back up Monday morning (so we spend a 4 day weekend with no internet)..when someone comes back …
Danny came out and installed our fiber internet, and it now works flawlessly; he did an excellent job!
Paul was so great hooking up the YFI up
He even help us old folks set up our devices
He was 👍 …
The team at I-fiber is amazing. Kylee and Billie have been great. I live 2 hours away and they were able to set up my service so instead of having to come down 2x I was able to get everything done in one visit! Great customer service and …
We have iFiber internet services provided to our 36 apartment complex in our rental payment. Not the best for connections during the day, but great after 11pm
Danny came down and helped me so much. He explained the VPN process and let me know what I needed to do. Great service.
Pinpointed the problem & Remedied it quickly. Was very personable went out of his way to explain trouble shooting If problem occurs again. Great service
Paul and Michael were so graceful today. I appreciate the quick help. I can’t remember customer service name but she was incredible.
Great when you first sign up then down hill from there. Constant bandwidth issues and equipment issues constantly lagging and shutting down. But they still want money time to go to star link
Recently moved to Quincy Wa. Was told it may be 3 or 4 weeks to get connected! Wrong! iFiber was here in a matter of a few days with lightening fast internet, for my entire house. Saved my bacon. I needed to be connected asap and they came through. Great service and great price! Thank you, iFiber!
I had recently upgraded my PC from Windows 7 to Windows 10 due to problems caused by 7 not being supported any more.
Having issues with my new operating system, I called ifiber technical support …
Wish I could rate lower than 1 star, customer service is absolutely non existent on weekends so better hope nothing happens during non business hours, but even if it happens on a Friday morning( during so called hours) they’ll just put it …
Danny did an excellent job installing my internet.. He was very kind and did the job fast..
Customer service has been nothing but exceptional. Since getting my service installed, any issues that I’ve had have been rectified quickly and professionally. Speed is as advertised and prices are reasonable. I would absolutely recommend iFiBER.
I was looking for the best Internet service around my area and I was able to get A hold of Billie she was amazing and help me through every step of the way and witch service is best for me. I will definitely talk to her again if I have …
Billie was awesome with helping me through all of my problems and was very kind and friendly making everything quick and easy! Jon was very helpful as well helping me diagnose my problem and getting me up and running quickly! Awesome …
I have received outstanding customer service from the start! Billie handled all of my questions and concerns professionally and she was very courteous throughout. Paul arrived and handled the install with the same level of professionalism …
Great Service OVERALL!! Just called today spoke with Maddie Kortus and she got right on it, had my internet all setup for the following day! Thank you🙌🏻💯🔥 …
Great service, friendly, and overall an easy and amazing experience. A huge thank you to our installer Danny, can’t thank him enough. Definitely recommend him to everyone I know.
Danny came in professionally and really helped me out getting my router working like new! Great guy.
Dany had installed the wireless before, and now we he staled fiber. I am very pleased the professionalism Dany shows when he his doing his job.
I use my computer for work . I am an M.D. Radiologist and I read Hospital and clinic exams by Teleradiology from the East Coast when my speed goes below 600 Mbps it does not work well and and I can not do my work. …
Thank you Michael for your assistance in getting my internet reconnected today. I appreciate the professional manner you handled my internet problem. You were more than helpful in helping me understand what caused my problem and made …
Danny was great he helped me get my router running and reset up he was great! And they got him out the day we called can’t ask for better service
Danny was a really nice and fast worker. Great customer service with the office as well. Got my appointment within a few days.
Paul and Michael did a fantastic job fixing our fiber connection issues. They were friendly, courteous and professional. Great job IFiber!
Danny stopped by on time as scheduled and fixed my issue very quickly.
He was pleasant to work and explained what was wrong as he fixed the issue.
Very courteous and professional. …
Terrible service, constant outages and now they’ve sent us a Bill for December and January when we already called and told them to cancel our account in November. This is the worst internet provider imaginable. You couldn’t create a worse …
Awesome customer service! Thank you for the sweet deal on the gig speed,but my speed is not anywhere close to a gig. My average that I’m seeing is around 41.1 megs. Will be calling to see how we can fix this. You guys are great though.
John was amazing!!! It was like having a best friend come over to help. Easy to talk to, understanding and kind!! Got my router setup and made sure connection was working on all my devices! Checked my outside line…went above and beyond without being asked!! Thanks so much!!
I have been with iFiber for over 3 years now and I cannot stop singing its praises. The internet connection provided is the fastest I have seen in rural Mason County. Their prices are competitive and their customer service is fantastic! I …
I called today and spoke with a lady named Rachelle, I explained that I was having some issues with my router and she was the most pleasant woman to deal with she was very understanding, helpful, patient, caring, and wanted to address all …
Billie was amazing! When she answered the phone she actually remembered my first name! Talk about being made to feel important. She took great care to meet our needs and get our account cleared up. I couldn’t have asked for better service. And it was an absolute pleasure to talk to her.
The customer service in this company is top notch. They were quick to respond to our internet outage, they were considerate and professional. From the gentlemen who came to the house twice to ensure everything was set up properly, to the …
Had the most wonderful experience! Spoke with a young lady, Nani who helped answer a few questions I had about service expectations, technical skills of their staff, and other general information. She went above and beyond to not only …
Billie was amazing to work with! She handled my service move to my new home fast and efficiently with virtually no down time. She even did a follow up call to make sure everything was good to go!
Thanks Billie!
I just moved to the area and needed internet service. I moved from Chicago where I had a miserable time getting set up. Based on that, I was dreading the process but got an incredible and pleasant surprise. Morgan got me signed up in a …
Set up an appointment today with Morgan to reset and answer some questions we had. My husband accidentally unhooked the gateway when shoveling snow. She was so helpful, professional, and just plain sweet! …
Where do I start? Well I’m going on 3 yrs with ifiber and I’ve had the worst experience when it comes to speed. But if you call them there’s nothing wrong on their end it’s my router so after 3 routers and about a 1000$ I am finally pulling …