Trying to get a car loan from this company after being a member for 27 years. Called on a Friday spoke with someone stating a loan officer would be calling me back. Here is is a week later, Friday, and i left a number to have someone call …
Terrible absolute worst place to do business. Not good at explaining anything. Very rude staff will never do any business with this place again and no one ever should. They try to hid things from you
Was good but a change in management and has goon down hill fast. No customer service. Don’t care if you are a customer or if you go to a competitor. Current management is very inept.
I love this place! I am always treated like family and when the government shutdown affected me they understood my problems and are working with me. I have had nothing but a great experience dealing with them for MANY years!
Do not recommend. I was a loyal customer that stayed even after a move hours away. It’s 2019 and payment options for phone autopay is nonexsistant. Unless you mail a check youre sol. It’s embarrassing as an establishment. Customer service is terrible and non caring. This place is a decade behind. Run away.
We have been “members” for 17 years. I am SO READY to pull all of our money out of here. Their customer service is HORRIBLE. Since they converted to the new system, they expect the CUSTOMER to do the work they should have done prior to converting? And when I called about it, “Connie” hung up on me?????????????
Nicole hurley is by far the most helpful and patient person.. Any problem I have with the website or getting info on my account she does a great job helping me get my answers.. Highly recommend her and the iccu staff for your banking needs..
There once was a credit union that didn’t give a crap…and this was it. Mark had absolutely 0 remorse or desire to help while I’m in tears after my card was shut down for no reason with fraud detection and I can longer access my money for …
Worst place to ever do any kind of business. Only gave 1 star because 0 is not an option. Always putting you as late even though you paid in full and closed account. DO NOT EVER GO HERE. No one knows what they are doing and you always get …
Well they did it too me again! Cashed my paycheck on Saturday afternoon and deposited just the amount I needed to do some weekend business and around 6:00pm Saturday evening guess what my balance is 0! Why ICCU why? I gave you my money and …
I deposited my paycheck today and Maddie was very knowledgeable and helpful! She deserves a raise! At the Sycamore Illinois branch of ICCU. I’ve been banking here for about 15 years and I’ve never gotten bad customer service! I suppose some …
Wow. If my first call to this credit union is any indication of how they treat their members, that is truly sad. Calling to ask about becoming a member, and the individual I spoke with, seemed annoyed that I even called. Super short with …
I’ve bank at ICCU nearly 15 years or more. In developing a relationship with the credit union I find their good, outways the bad choices they have made in their services. I’ve tried nearly every bank in an outside of the Dekalb area. The …
I have been a customer here for years. I have to say I wish I wasn’t. Their fraud detection is terrible. Its improved over the years but it is still terrible. In fact I could not use my card to make a purchase but my wife could. When I …
I’ve been banking with ICCU for many years. I love their online banking system. It’s the easiest one I’ve used (I have experience with four banks). They don’t nickle and dime their members to death. I find their fees are reasonable. …
Poor customer service. Lack of transparency on loan costs. Lost paperwork, staff that do not give the same answers. The $5 charged to close an account was not disclosed at account opening. Uninterested in improving either.
I want to say the credit union is unparalleled in service and friendliness. Nicole Hurley is an awesome personal banker there and the team at illinois community credit Union is unmatched , from car loans to home mortgages , it tops the …
Been a member for over 30 years. Literally always a problem when I go. I work in the banking industry and I’d say the main issue is high turnover and no one is on the same page. Will be closing my accounts soon. Can’t handle the constant issues.
I just want to say that you guy’s have a 5 star employee working in customer service by the name Evita. On more than one occasion Evita has went above and beyond to help me with concerns that I had with statements on my debit card, all the …
I’ve been banking with the credit union for years. I just recently had an account error and after speaking with the call center and receiving the run around. I finally was able to connect with Kim. She was literally a total life saver. She …
Worst choice for a credit union. 1.) Minimum credit of 580. Credit Karma doesn’t seem to match where ever they get the score from. 2.) Have to put $25 in. $5 of which, they keep when you close the acct as a fee. 3.) If your address doesn’t …
I have been with Illinois Community Credit Union for approximately 21 years now. There has been a lot of changes. Have I had problems, yes but they get right on it and help me resolve any issues for the most part I’ve had threw the years. Only problem I have is wish the Genoa Branch was still open to the public. 😉
Today’s cards are useless from ICCU In stores they always reject them I feel ashamed to use them in every store that rejects them and I have been in this bank for many years
I’ve been with ICCU since the purchase of my 1st car and I don’t see myself financing with anyone else. I recently purchased my 5th car and this time was no different from the first, the loan process was seamless!!! This go round I worked …
Trying to get a car loan from this company after being a member for 27 years. Called on a Friday spoke with someone stating a loan officer would be calling me back. Here is is a week later, Friday, and i left a number to have someone call …
Horrible communication skills.
Nice credit union!
Bank sucks simple
Rude and condescending while tacking on extra hidden fees to loans.
Great bank. Very friendly.
Thanks MaryJo and tellers for helping with my problem. You guy’s are the best.
Every employee has been very helpful and nice.
Ask for help on log on and can’t even talk to a person, that’s terrible customer service!!
Poor customer service not able to pick up the phone
Terrible absolute worst place to do business. Not good at explaining anything. Very rude staff will never do any business with this place again and no one ever should. They try to hid things from you
Was good but a change in management and has goon down hill fast. No customer service. Don’t care if you are a customer or if you go to a competitor. Current management is very inept.
I love this place! I am always treated like family and when the government shutdown affected me they understood my problems and are working with me. I have had nothing but a great experience dealing with them for MANY years!
One of the best banks with a very low interest and excellent attention from their staff could give you a million stars
Have 2 car loans here, the ladies here are perfect. NEVER EVER, had any issues at all. Glad to be a member here and will continue to be.
I have an account here but they refused to let me cash a check without putting a two day hold on it. Guess I will be closing my account now.
Do not recommend. I was a loyal customer that stayed even after a move hours away. It’s 2019 and payment options for phone autopay is nonexsistant. Unless you mail a check youre sol. It’s embarrassing as an establishment. Customer service is terrible and non caring. This place is a decade behind. Run away.
This is a great bank but I can never log on to online banking! Always having to call and set up new login and password. 😕 …
WORST BANK EVER. $5 ACCOUNT CLOSING FEE, $10 INACTIVITY FEE. I SUPPOSE IF YOU ONLY HAVE $5 AND YOU ARE INACTIVE THEY WILL BILL YOU $5. …
We have been “members” for 17 years. I am SO READY to pull all of our money out of here. Their customer service is HORRIBLE. Since they converted to the new system, they expect the CUSTOMER to do the work they should have done prior to converting? And when I called about it, “Connie” hung up on me?????????????
Nicole hurley is by far the most helpful and patient person.. Any problem I have with the website or getting info on my account she does a great job helping me get my answers.. Highly recommend her and the iccu staff for your banking needs..
There once was a credit union that didn’t give a crap…and this was it. Mark had absolutely 0 remorse or desire to help while I’m in tears after my card was shut down for no reason with fraud detection and I can longer access my money for …
Worst place to ever do any kind of business. Only gave 1 star because 0 is not an option. Always putting you as late even though you paid in full and closed account. DO NOT EVER GO HERE. No one knows what they are doing and you always get …
Well they did it too me again! Cashed my paycheck on Saturday afternoon and deposited just the amount I needed to do some weekend business and around 6:00pm Saturday evening guess what my balance is 0! Why ICCU why? I gave you my money and …
I deposited my paycheck today and Maddie was very knowledgeable and helpful! She deserves a raise! At the Sycamore Illinois branch of ICCU. I’ve been banking here for about 15 years and I’ve never gotten bad customer service! I suppose some …
Wow. If my first call to this credit union is any indication of how they treat their members, that is truly sad. Calling to ask about becoming a member, and the individual I spoke with, seemed annoyed that I even called. Super short with …
I’ve bank at ICCU nearly 15 years or more. In developing a relationship with the credit union I find their good, outways the bad choices they have made in their services. I’ve tried nearly every bank in an outside of the Dekalb area. The …
I have been a customer here for years. I have to say I wish I wasn’t. Their fraud detection is terrible. Its improved over the years but it is still terrible. In fact I could not use my card to make a purchase but my wife could. When I …
I’ve been banking with ICCU for many years. I love their online banking system. It’s the easiest one I’ve used (I have experience with four banks). They don’t nickle and dime their members to death. I find their fees are reasonable. …
Poor customer service. Lack of transparency on loan costs. Lost paperwork, staff that do not give the same answers. The $5 charged to close an account was not disclosed at account opening. Uninterested in improving either.
As a 17 year customer I can say service is at an all time low. Good luck trying to get an answer by phone.
I want to say the credit union is unparalleled in service and friendliness. Nicole Hurley is an awesome personal banker there and the team at illinois community credit Union is unmatched , from car loans to home mortgages , it tops the …
Been a member for over 30 years. Literally always a problem when I go. I work in the banking industry and I’d say the main issue is high turnover and no one is on the same page. Will be closing my accounts soon. Can’t handle the constant issues.
I just want to say that you guy’s have a 5 star employee working in customer service by the name Evita. On more than one occasion Evita has went above and beyond to help me with concerns that I had with statements on my debit card, all the …
I’ve been banking with the credit union for years. I just recently had an account error and after speaking with the call center and receiving the run around. I finally was able to connect with Kim. She was literally a total life saver. She …
Worst choice for a credit union. 1.) Minimum credit of 580. Credit Karma doesn’t seem to match where ever they get the score from. 2.) Have to put $25 in. $5 of which, they keep when you close the acct as a fee. 3.) If your address doesn’t …
I have been with Illinois Community Credit Union for approximately 21 years now. There has been a lot of changes. Have I had problems, yes but they get right on it and help me resolve any issues for the most part I’ve had threw the years. Only problem I have is wish the Genoa Branch was still open to the public. 😉
Today’s cards are useless from ICCU In stores they always reject them I feel ashamed to use them in every store that rejects them and I have been in this bank for many years
I’ve been with ICCU since the purchase of my 1st car and I don’t see myself financing with anyone else. I recently purchased my 5th car and this time was no different from the first, the loan process was seamless!!! This go round I worked …
This bank use to be the best when Mary W. worked there. Now it has gone downhill like a train wreck . …