ImOn Communications is the smart choice for high-speed Internet, cable TV, and phone service for residents of Cedar Rapids, Marion, and Hiawatha and provides businesses throughout the Cedar Rapids & Iowa City corridor with advanced communication solutions to help organizations of all sizes meet their business objectives. At ImOn, we take pride in doing things a little differently:
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
101 3rd Ave SW Ste 400, Cedar Rapids, IA 52404
I have been an Imon customer for several years and my service was always excellent, until recently. After the storm, my service was up and running fine. Apparently, there was damage to the hub I am connected to that needed to be repaired. …
Internet speeds sporadically drop below 1MB, attempted to contact customer service to reset modem. Customer service scheduled service visit one week from call. Technician never showed up. After two hours attempting to get representative on …
I spent the first year of my contract calling them every few months asking why I was averaging 70mbps when I paid for a 100 mbps connection. They sent out a tech one time, replaced a single cable and said that would fix it. Over the last …
The install was professional and everything has worked so beautifully in my home. I absolutely love the service I’m getting. I couldn’t ask for better internet at this cost. I used to live where I didn’t have ImOn as an option for a …
Worked with CablePro to setup our internet with ImOn, that were amazing to work with and did a fantastic job!!
Nick did a great job trouble shooting and fixing our problem. Exceptional service Thank you
When it comes to service, you can’t beat ImOn. They are locally owned and their support and service teams are right here. They work so hard to ensure your service works – I don’t think any of the big out of town companies follow up or …
I really like our internet! Easy install, great service tech who answered all my questions. So friendly! My only issue is that my son (avid gamer and computer guy) cannot host his game servers. We didn’t think to ask about this cause we …
Installer came earlier than quoted and the set up was quick and easy, I haven’t had an issue since installation. When an outage occurred in my area it was solve in less than half an hour.
Internet spins out every so often and the one thing that I wished you’d work on is to get TV everywhere. TV everywhere is what I miss, please work on a way it will be possible to use it
Cablepro provided excellent installation sevice. Would highly recommend! Very pleased.
Best streaming with no caps in Cedar Rapids, Ia. Beatsd Mediacom in speed and pricing.
I decided to try ImOn after my Directv bill became more than I wanted to pay. The young man who set my service up was very friendly and professional. He explained everything at length and answered all my questions. I’ve only had ImOn for a couple weeks but so far I am very pleased!
Internet is no more reliable than any of the competitors you will find in the area. Their online portal is one of the worst user experiences of all time. If you do manage to get through the horrendous online account management experience, …
There online portal and over the phone service absolutely sucks………….payed my bill today got home and my services were shut off. Called them up told these clowns that i payed my bill and they could not find the payment with there……….. …
Had a great experience with ImOn for the past 2 years at my business, and got internet hooked up last week at home. LOVED the installer, who was super professional. We had an issue the next day, and I texted him and he came right over and fixed it! The service is professional, the product is excellent, and the price is great!
Terrible online web portal, basically non-existent. To pay the bill there is a $6 charge for a onetime online payment using a credit card. The automatic payment is junk as well. …
Just had new service installed by Jordan Dean and Derrick. The techs did an outstanding job of explaining everything and were very clean in their duties. My internet speeds are almost 20X faster then it was with Mediacom. If you need great internet service, they are a must have.
Mason from sales cable prob (Angel). They helped me out greatly and I have had nothing but incredible service! Highly recommend!
I need to give Brandy a VERY BIG THANK YOU for spending the extra time & being so persistent to find the issue I was having with the cable. Very knowledgeable & pleasant.
The person who signed us up was great and answered all our questions. When they came to hook us up was great and he answered all our questions and showed all we could do with ImOn! Thanks again.
We have ImOn at our home, recently moved in, and the service has been great. The women who did the install were professional, kind and helpful!
You truly get what you pay for with ImOn. While it may be a bit cheaper than Mediacom, they have regular outages that take far too long to fix and their customer service has gone downhill over the years.
Installation was awesome, internet is great and streaming works great.
Only bad is after an update for our modem the light on the front blinks fast all the time. According to the manual of the modem it should be solid green all the …
If you get phone service from this company be prepaired for a LONG battle to get your caller ID name correct. My wife has been trying to get hers corrected for a long time and keeps getting lied to. …
Was given many over promises by sales person and several verbal guarantees that never happened. Technician showed up almost an hour late and the service has been extremely spotting. Wish we never switched.
Brandi came out and fixed our cable. She was very professional and made sure we understood everything she’d done. I hope she is the one you send out if we need you again.
I’d give you less stars if I could to write a review. This company is straight up stalking me even when asked to leave my property and never return they continue to harass me and return almost daily BANGING on my door not once but 3 times …
I’m very satisfied with my ImOn experience. The install went smoothly, the technician was polite and informative. And the internet I now have is a big upgrade over my previous provider. I highly recommend switching to ImOn if you’re dissatisfied with your current internet.
Switched from mediacom and have found the internet to be both faster and less expensive. Install was quick and scheduled easily.
My sales rep, Mason, continues to address any problems I may have. I’ve had amazing customer support! Thanks
We went with Imon as needed residents of Iowa City, as the feedback we’d had about some of the other companies out there wasn’t so good. As I work online from home, good service and connectivity was important. It was easy to set up the …
Excellent experience on installation. He was friendly, informative and worked with a sense of urgency. Great job.
First and foremost, our installer called and said he was running early on his appointments and wanted to know if we cared if he came early, we said we were ready. He was at our home in like 10 minutes. Came in checked out where we wanted …
ImOn has provided very good internet without slow speeds during peak hours. I’m very pleased with having high speeds.
After a bumpy start with the installer’s (a non-ImOn contractor) timeliness and thoroughness, Mason was quick to resolve our issue and get us connected.
Person who did the install was on time, polite and very professional. It took far less time than it ever did with mediacom and everything worked perfectly right away.
Easy to work with in Iowa City. The “other guys” had a long wait before we could be connected. ImOn had a very similar deal, but were able to get right to us. Thanks!
Fantastic internet service, worth every penny! Installer was professional and polite. I’ve already recommended ImOn fiber to several of my friends.
Update Salesperson Mason and Tech Jeremy came here in the dark ran new fiber line to replace the broken one. This is much better customer service and even several steps beyond to excellent customer service
Initial install service had a few speed bumps but the technicians worked everything out on the day of the install. Great customer service and very good internet speeds.
***BEWARE*** IMON communications has adequate service but when you disconnect to move, they will charge multiple “Convenience fees” to increase their bottom lines. No way around it to pay your final bill. Unfortunate. …
Ryan in sales was amazing and so helpful. He helped with an issue even after the sale was made. An issue that wasn’t even really his department. That’s standing behind your product. He went above and beyond. Great job, Ryan. Thank you.
At the main office, the agent took his time to explain the various levels for landline usage. He also said that in the future, if we wish, we could add internet. In addition, he contacted the other company about our dissolution from the …
I’ve had their new fiber for about a month now and have been likeing it I get the advertised speed and like not having to worry about data caps. I have also noticed better ping and more stable connection when gaming which is a huge plus to me
ImOn is responsible for the single worst customer experience I’ve ever had. Their customer service team is arrogant, argumentative, and incompetent. Different departments have no ability to communicate with each other. Their billing and …
My experience so far with ImOn has been good. Customer Service is helpful and solves problems fast. Switching over from Mediacom was easily done without much downtime. Our installer was Great. He educated me through the process and didn’t …
Person at the customer service desk working 12-12 around 430pm was a little irritated for no reason. Just trying to return stuff for my brother and I felt he didn’t want to help. Did not meet good customer service expectations. I dont have IMon but that would probably make me reconsider future service.
The installers arrived on time. They were very professional and the install was accomplished quickly and neatly. I could not have asked for better service.
Way better than Mediacom. Although Mediacom customer service is way more professional than ImOn. Will see if they make any improvements in a few months . Customer service lacking courtesy and professionalism.
Quick service. Since changing from cable internet to ImOn fiberoptic our internet has not crashed or been “unavailable” at all. It used to be unavailable 3-4 times a day and the cable company wasn’t any help. Thanks ImOn.
I was having issues with the connection to my internet for months. Shawn came out and figured it out in less than 20 minutes. It was not IMON but issues with how my computer was setup. I am so happy and couldn’t thank him enough!!!! PS…he likes dogs too
Great service! Reasonable price for life rate. Only a minor annoyance with installation. Requested public IP and router to be configured in bridge mode. Neither happened, had to call customer service. Public IP is $5 extra 🙁
Crew from Cable Pro came out to bury the neighbor’s cable. I explained that Mediacom has buried the neighbor’s cable multiple times and every time they do, they end up accidentally cutting my cable in the process. This time was finally …
So far so good. The sign up process/installation was all very fast and extremely simple. Happy with the speeds offered and the price of the “price for life” internet plan. Also very happy with the sales rep (if thats what his title was) who was very clear with pricing.
We recently switched from Mediacom to ImOn for our internet service and are very happy we did. The salesman who helped us (Brian McDonnell) answered all of our questions and the technician (Tommy) who performed the installation did a nice …
Honestly, while still better than Mediacom, ImOn is not any better. The last four months my bill has been over $200 and when I ask customer service why or for an explanation I get the runaround or conveniently disconnected. I often never …
They were very helpful with questions regarding transfer of services from the current provider. They even are going to save me around $150.00 per month compared to what I am currently paying for. So far so good with first impressions and will see how services go and continue to go as time passes.
Of the 3 people I talked with, I got 3 different costs to switch from Mediacom. First one, left me hanging…. Next one said no free install (said I did online), 3rd one got everything arranged and rolling. …
Great ISP. Best locally in CR in my opinion. Service is always consistent quality, almost zero stutters which I need when working from home. Mediacom was just all over the place in quality. Imon also has impeccable customer service.
Highly recommend.
Our experience of I’mOn installation was fine but with an asterisk. We first had an aerial installation but then a few days later–while we were out of town–a crew came and installed I’mOn with an underground connection. Obviously there …
ImOn seems to have rock solid infrastructure. From them to your house, you get exactly what they advertise.
But… the equipment that they put in your house is… not great. It doesn’t …
Good experience with I’m On. New fiber rollout in my neighborhood. Signed on, good connection, no down time, low latency. I think maybe they are a little understaffed at this time. The fiber is still not buried, after several weeks.
-Their customer service is every bit as terrible as Mediacom’s. A great example was when the customer service rep of a cable company told me on the phone that it was not possible to have both cable and internet when I called to discuss …
I am paying more than I paid for with Mediacom and I’m getting slower speeds even though I paid for a gig of download speed with both companies. I am getting below 800 MB and they say that is “close enough” to a gig.. and this was after …
Great service at a reasonable price! The installation technician not only did a great job (and quick) but also helped me catch my dogs when they escaped during the process. Now that’s service!
Great experience with these folks. The install team worked diligently to overcome a few hurdles to ensure I was up and running. So far (couple of weeks) service has been outstanding!
I have only been with ImOn since Dec 23,2022. They got someone out on the 2nd worst day of the year weatherwise (the blizzard!) and got me connected! The technician was very pleasant and didn’t complain about being out in the weather. I was impressed and thankful. So far, my service has been flawless.
I got ImOn about a month ago. Gigabit speed. Extremely fast. Also I had to call to help me log in, the guy was super friendly and helped me out really fast. So far I’m an extremely happy customer!
We changed our internet service to ImOn. The service tech Shaun M was fantastic to work with. He was extremely knowledgeable, polite, patient-taking the time to thoroughly explain the new service. We are excited to work with this company based on our great experience with Shaun M. He’s a keeper!
Couldn’t be happier. Internet is way faster than their main competitor in my area…I’m now actually getting the speed I paid for with no data cap!!! Tech that hooked us up was great, friendly and fast. All the people I’ve spoke with at …
I did not receive my service. I was greeted well got a great deal but you guys played me for a fool. The young lady got a payment and never confirmed my address. They only have service on one side of town in Cedar Rapids. They should have a …
Friendly first contact, fast hook up and accurate service. I’ve had nothing but good vibes from the company at this point. Also got a great “one price for life” deal on their Internet package.
Our new internet service is super fast, and getting it installed was quick and easy. Installers did a great job of explaining everything and making sure we were satisfied. The cable burying team did a great job as well!
Jeremy and Matt set us up with internet, cable and telephone services when we moved into our home. Seems like the home has never had any of these online services so it was quite the job. Making it more difficult was us not having all the …
Very disappointed with service.
Installer was rude and placed box on house in sloppy manner.
Additionally was told by tech that line would be buried in ten days. …
Ordering was easy. The installer was professional and careful. He really did an awesome job. He also followed up later. The modem/router is just amazing. Concerns I had after the install were fully addressed. The internet speed is blazing. Support has been very good so far.
Impressed so far! Unbeatable lifetime price. Great customer service – we needed the box moved to a different location of the house and they came and moved it, as well as checked areas in the house that might require extenders for extra coverage.
When I first signed up, I was promised a discount on the first month.
They billed me the full amount. …
We decided to go with ImOn based on great monthly pricing and no data cap. We are extremely pleased with their service. The technician that set up the service was very polite and accommodating to all our questions. There were two other …