Established in 1980, the Independent Health Association, also known as IHA, provides managed health care solutions to more than 375,000 individuals in western New York.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
511 Farber Lakes Dr., Buffalo, NY 14221
Always a pleasure to deal with.
Typical greedy insurance company.
Total dump + horrible staff
They suck. Money hungry bastards
Poor business model, especially for someone who just moved to NY.
Independent Health is an amazing employer with fantastic benefits and pay!
Couldn’t provide to us a list of child pediatric practices with telehealth services.
There is nothing you can find that this insurance actually covers. No places accept independent health.
This place is awful denied my surgery had to appeal.. then they drag the feet when you need special tests done .. now they deny another surgery my son needs. They don’t care about the welfare of your health .
Not Happy at All Many times I’m paying more for my script then Independent Health pays and now their prices for insurance is Going up again !!
Great for kids within your group. Website seems to always be down when i try and access my account… Left this year because premiums became too much to bear.
If I was not covered by this company may not be alive. They have always but once given me everything that I needed. I find the agents more than helpful and they are always pleasant and willing to help.
Horrible customer service. It’s great that my employer was saving money when we switched from BCBS, although I would have paid the few extra bucks to at least have half way informed reps answer the phone.
After speaking with customer service on the phone. I can see why they have consistently low reviews.
Great customer service and good insurance. Independent Health makes many positive strides in the community in terms of health and wellness. Keep up the good work!
Great insurance! Never had a problem. Anara Vitellio and Jessica Lugo are GREAT I highly recommend speaking to one of them, they are very passionate about their job and lots of help.
I’m proud to work for this company, which is full of intelligent, idealistic people. You wouldn’t necessarily expect that in a health insurance company, but there it is. There is constant work on improving the healthcare system.
How can you do that to all those cancer patients!! What the H-ll is wrong with you! Obviously you only care about the bottom line! What? Your CEO didn’t get to buy his yacht this year! I don’t have your insurance! Thank G-d!! You sound like a nightmare! Maybe you should try putting your insured first!!
They dont care about your health, just the money. I have,some say for my plant and i will insist we get a real insurance company, not an HMO. I will be in the hospital because the independent lealth doc thinks i dont need it. What a trump move, it is what it is…you suck and i will continue to spread tbe news. Suck suck suck.
I want to give a huge thanks to Karlie S… A Member Services Representative for taking care of an issue I had very quickly.. she was very nice and professional. I wish calling customer service anywhere would be this pleasant. Thank you Karlie 👍👍 …
I’ve been faithfully paying my children’s monthly premium and they accused me of not paying. I know I did so I doubled checked my bank statement and low and behold there it was! Bad business. It was inhumane how my children did not have …
Independent Health is a great insurance company, Beacon Health is not. All of IH Medisource is being moved to Beacon, which is a very sad thing. Beacon is horrible at paying providers. We are just now being paid for September claims. …
I have been with them for many years and I think they are the best insurance co. I ever had to deal with. If you read up on them first–and check the prescription formula for what is or is not covered—that info is all there.
I would never buy this insurance again! They think they are God and can just hide behind Magellan to deny you what you have been prescribed…tests included. I never knew how bad the insurance was until Now!!!! Blue Cross/ Blue shield never denied me anything!
I must agree with their rating. They easily take our money but have 1 person answering calls. I bet the fat cats love their ability to take advantage of us. Can’t wait for real competition comes along.
A health care company with a goal to reject your claim. Recently they a rejected claim for a costly medicine. They first rejected the claim with a reason that they don’t cover the medication. I spoke with a rep and he gave me a name of a …
I have called JIM L 5 times and left a message and he is still not answering me or calling me regards an appeal for my wife – over 60 days and no help !!! think twice about renewing with IND HEALTH
For the 3rd time in many expensive years with IH. They have decided they know more than doctors and won’t fill a prescription that was prescribed by one of your specialists that I paid extra to see. I hope the $100 you saved helps the …
4 year old child with asthma has been on nebulizer with regularly prescribed medication that was not working. Mother took her to physician who prescribed another medication with fewer side effects and had expectation of working better. …
Racism is Alive and Well in Independent Health’s HR Team!!!!
I attended the HireBuffalo job fair at the Buffalo / Niagara Marriott on …
Horrific. Site is incredibly difficult to find info which is often outdated.
I am currrenly paying $8976.24 annually for them to deny all bills and make the …
Not the best insurance company if you have thyroid cancer. I am being forced to see a doctor that is not board certified endocrinologist that knows how to deal with thyroid cancer. The closest board certified endocrinologist that can handle …
Red Shirt Treatment is ripping you off. Just spoke with Independent Healthcare rep. When I’ve ordered meds through IH, they are still much higher than getting them through GoodRX, which only requires you have a pulse! Ind Health will not …
They have gone from 5 stars, my previous review, to one star. Absolutely horrific customer service. I am one of the nicest people you will ever meet, so when I have to start yelling that I’ll get a lawyer and that they need to figure …
I use to love Independent health. NOW I HATE THEM!!! I have some serious health issues and my Dr has tried to help me with finding out what is wrong by trying to send me for some tests. How can they find out what’s wrong when Independent …
Horrible, horrible institution. I cannot believe how stingy they are with their coverage. I have a complicated medical issue, and there are no doctors in my state who are able to do the procedure, so I made a request to Independent Health …
Independent Health has been a great partner. Every time I call for support, I always get a friendly support representative. They treat you with respect and care. They’ve helped me through some very complex billing/prescription issues for my son. Thank you!
I pay for my health insurance on time every month. But the 1 time I need to talk to someone, nope! Waited on hold for 30 min just to be hung up on. Online would not work. Then I scheduled a call back to wait yet another 30 min for them to call back and hang up when I answered on the second ring. Total BS!
They NEVER follow thru! Always with the denial of service for in-home services because appointments are given PAST the 30days! Can NEVER find the referrals sent in by providers! And always needs to put you on hold to find someone to help you …TF
Didn’t think twice about canceling my insurance during a global pandemic because the state sent them a letter that they misinterpreted. PS I paid full price to these guys for the last 5 years $700/mo so the state had nothing to do with my …
Horrendous. Refused to cover basic women’s health services and provided no communication by email, mail, call, etc. Also won’t cover telemedicine services unless directly related to covid. Except being able to consult virtually and not …
You can call three different times and speak to three different representatives and get three different answers!The insurance itself is awful. I often think why do I even have this coverage they do nothing for my medical expenses! I would …
I thought this would be a great place too work for. First training where great. My first manager really cared about my success. I than was transferred too Jenna’s leadership. Nothing but put downs, negative feed backs. I told her in the …
Since Iv’e been with Independent Health I have never had a problem talking to a live person and giving me answers to any problems or suggestions that I need. Just lately I had a question and talked to a woman named Stacy and she spent as much time as I needed and explained every thing I needed to know.
Great health insurance company that cares about people, business model is based on win-win strategy.
Pretty bad when insured customers have to pay money for eye glasses up front and wait for deductible to be sent to them!!!
I wish I could give NO stars this ins company declined my grandmothers medication that will save her life !!! I will informing my husband who is a government official and the mayor he works for !!! STOP DENYING MEDS & SERVICES IH !!!!
The negative reviews surprise me, although everyone is different, with different situations & entitled to their opinions. My wife and I have had Independent Health coverage for over 35 years, and have had two children born with IHA. Have had overwhelmingly positive experiences.
After 14 months of sleep studys, my last test got denied be my independent health Medicare plan. I have to pay $480 (I cant afford on ssd) now to make sure I dont pass out and die and they’re fine with that after speaking with them. They …