When it comes to handling your waste needs, we know how important dependable pickup and disposal are to you. We work to exceed your expectations with quality containers, safe and reliable pickup, and outstanding customer service. Let us help make your life easier and our planet better. Contact us today to learn more about waste and recycling services for your home, business and community.
1423 S Jackson St, Louisville, KY 40208
this company is the WORST company ever.
they have taken our trash cans TWICE in the past six weeks saying that we “haven’t payed our bill” when we IN FACT HAVE CREDITS ON OUR ACCOUNT. THEY WILL REFUSE TO BRING YOUR CRASH CANS BACK UNLESS YOU PAY A 25$ install fee. DO NOT USE THIS COMPANY!
very polite
1423 JACKSON STREET LOUISVILLE KY!
Is an awesome place to work
So much better than WM.
The service is bad, I would not recommend it to anyone.
Good, consistent reliable service.
they increase your bill pay every 3 month
Horrible service. Do yourself a favor and go with someone else. It’s worth it.
It makes sense they are a trash company because they are actually trash.
Picked up
customer service is useless you may be stuck with garbage piling up around your home if you try to use these guys for anything
Tried to call in to complain about speeding drivers during time for children to be picked up for school, you cannot do that, supervisors are all out with drivers….that’s concerning 😡😡😡😡 …
The worst company EVER would not recommend to a homeless person
My trash cans at my apartment complex have been full for two weeks and they havent even came to empty them
Absolutely horrible customer service assistance. Unable to speak with representative within a timely manner. Placed on hold for over 1 hour.
In louisville they never pick up on time and have been weeks behind and you call and they just tell sorry we are short drivers
The only problem I have is they sit my trash can in the street. Other than that they always pick up the trash and have no problems with them, satisfied!!!
They don’t answer the phone call . 20 mins on hold and nothing happens. I will give 0 star if we’re possible
our can was missed on pick up day. had to call twice for pick up. Khalifa was lacking in custimer service
Poor poor costumer service and manners! Will not recommend them to any one looking for new garbage service !! They are just rude people!!! Would give no stars if I could!
Our experience was horrible, shifting fees and misinformation, charging for services not received. Threatened also when contract terminated.
Republic Services has exceptional dependable service and I would recommend their disposal services
Trying to get damaged container replaced. 3 misses, will call once again. If no satisfaction Rumpke it is
Poor service. Changed for cans they wouldn’t come get after cancelling. Every customer service rep blames the previous rep and says that they submitted something wrong..
Republic Services has very poor customer service. Very long phone wait times! Rude and poorly trained customer service staff. Missed pick ups without compensation. This company is not recommended!!
I whis there was no stars to give this company it’s pure trash hasn’t picked my trash up in 3 weeks call them and they say oh we will send a truck or your local government contracts us so call them and find out why never get any answers.
They will not do what they say they will do. We can not get our trash picked up going on three weeks. Called so many time
Good price crappy service, as always the trash guy left one can full dumped over and one can thrown in the middle of my driveway, and just drives off! Smh….we don’t pay for this
Worst service EVER – They miss trash pick up but do not credit your bill
Terrible irresponsible drivers! Im sure somebody would love a nice fat insurance payout. The somebody is ME! Y’all better stop driving crazy!
The Worst Customer service. The Representative doesn’t have the basic courtesy to address the Customer questions.
Missed trash and recycle pickup numerous times. Customer service not helpful.
Terrible service, rates kept going up.. customer support doesn’t care about the customer.
Going to, …
Called 6 times out of the 12 week billing cycle and so far I have had to call every week in August to get them to pickup my garbage not worth the hassle for the cheaper price
Really bad costumer service. No body answer Your questions and they do not help you at all. Every time I call the company, everyone says something different. Even if is their fault, they make you pay for things that you do not know.
Just switched over to this company and am now realizing why they have the lowest ratings and reviews for a trash company. I’d rather pay more and get better service elsewhere than have a cheap company with horrible service.
They only pick up whenever they want, not on the agreed schedule. I call them and they reschedule another pick up 2 days later, and still don’t pick up. They should change their name to, garbage garbage service.
Moved in to a new home, paid Republic Services for trash. They dropped of trash can, and then did not pick up our trash on Trash Day two weeks in a row… cancelling our service, that’s ridiculous.
We had this service for a month at our new home, in that time they missed half of the intended pick up days, once for my entire cul-de-sac. The final straw was when trash that was inside the can was flung all over my lawn.
I have tried to get my new service corrected for four wks. Everytime I speak with someone I have been told it will be taken care of the following pick up date so the 10th, 17th, 24th has came and went pretty confident 31st will NOT be any different.
Paid for recycling pick up for a month and it’s yet to be picked up. Have made 5 phone calls and scheduled 3 extra pick ups for the same can of recyclables and it’s still here. Awful.
Never came to pick up the garbage cans after I cancelled service. 4 months later they turned me into collections for garbage cans that are still there. What trash they really are!
They break the city ordinance laws and don’t care about it. There is a noise ordinance that prevents them from banging the dumpsters around before 6a.m. but they come every morning around 4a.m. Their response when you call and complain is that they don’t have to follow those laws.
No problem so far with customer service but waste management services are terrible. Trash cans and trash that fell out during pick left on street. This wasn’t a problem with the prior company. I will be writing our City Council in protest of the switch.
Called twice, waited over an hour each time and still could not get an agent. You were suppoaed to pick up our bins today but nobody showed up. AWFUL!!!
Horrible. Will leave trash laying in the street when trash happens to fall out when emptying and have the nerve to leave a note saying don’t fill up the trash can. The time taken to tie a message on the trash can could have been used to …
Refused to pick up our garbage for a week in our entire neighborhood!
Horrible service don’t waste your time. They will miss your trash and blame you for the overload because it wasnt picked up for days and weeks at a time. The supervisors will not care and will continue to prolong your service. They do not …
I have had I have had be services for a little over a year now and so far I have scheduled several extra pickups due to the fact that they miss my pickup these cost me about $20 each and they have never came to pick up my trash when they …
Pick another company if possible. As hard as it is to believe they do a terrible job picking up your garbage. They’ll also charge you for drop off and pick up when you cancel service. Go with someone else, anyone else
Yall Reach out to corporate if you are having issues. The lady that called me saw all the issues immediately and is rectifying them. I was nice, concise and got a call back via FB messenger. They seem to want to help me and keep me. So far great customer service. I will update when I hear back from her
How do I acquire your service? I’ve been paying for a year now. How many weeks do the bins have to stay on the edge of the property again?
Horrible service I finally canceled my services with them, they always missed my garbage. I always had to go pick up the garbage cans from my neighbors driveway. Horrible customer service on the phone. I only regret keeping them for years
Absolutely the worst customer service I have ever received. Please do yourself a favor and go elsewhere. We have had nothing but issues. A month later, I still have 2 trash cans waiting to be picked up, a bill that was supposed to be refunded to $0, and now no responses to messages.
Refused to offer credit to me and the rest in my neighborhood due to weather. Skipped a week but yet other trash companies made it out to catch up. Customer service is lacking.
Missed can pickup two weeks in a row now. I think this company is only in business because they have no competition in the areas they serve. Don’t bother replying because the email address you provide for problem resolution is ignored….we have tried….
Trash can somehow was miss, called next day was to they will scheduled to get pick up if not next business day Monday, never did got picked up, called again “somehow” it was mistaken cancel. They scheduled again but never did got pick up, my trash can been sitting on the curb for exactly a week now..bad bad service!!!
Horrible costumer service and over charging everything. My last month fuel fee and container refreshing fee was $32.32 and total amount came to $151.32. My new service $70mon flat rate with 2 years price guaranteed.
Republic is one of the most unethical, illogical and inefficient companies I’ve ever dealt with. Their policies are arbitrary and born out of an attempt to minimize effort to provide service. There is no motivation to provide satisfactory …
Overcharged me for service. Paid off my invoice then was told I needed to pay MORE when I tried to close out the account. Horrible customer service and invoicing system/fee structure is so unclear and they take advantage of it to overcharge you. NOT at all the price they promised when I signed up w/ them! Stay away!
Wish I could give you a zero! I pay for 2 cans. 3 months ago one got stuck in the thing that picks it up and they were supposed to bring me another and never did. I ALWAYS tie up my bags and put them in the can and EVERY week the trash is …
I have had nothing but great customer service. Polite, professional and responsive when needed. My complaint is with the recycling pick up. They can’t seem to pick up our recycling unless we call them and they make a special run. Cancelled the recycling service. Wonder if it is a driver issue. Otherwise no complaints.
I just called to set up service at our new home. The lady I spoke to on the phone was so kind and professional. I was very impressed. We were given the option to pay quarterly or annually. I feel very satisfied thus far.
Worst trash company I’ve ever used!! They miss my yard waste pick up at least once a month. They are the most unorganized company I’ve ever seen. They just picked my trash can up on error. Now i don’t have a trash can for a week. I wouldn’t recommend them to anyone.
Worst trash services I have ever experienced. Refused to pick up trash unless it is bagged and no yard waste at all. The trash collector refused to pick up my cans because I had a stick in one cause it blew off during a weekend storm. They …
Stay far away. Far far away. Its January and haven’t seen them since November. Had to call and cancel and have another trash service hired and now they want $236 because nobody wants to come collect their cans. All I can say is you’ve been warned and all I can do is call a lawyer. Tired of being harrassed and overly charged.
We called to get a couch and loveseat picked up.
It’s been three weeks now and it is still sitting on my lawn waiting.
They are liars….
A one is generous in this case. They have times when they do NOT pick up and I too , like the posters before me either hear they are short staffed or that the driver said my trash was not out??? Always out the night before and that has …
When I first started with this place they made the mistake of not picking up my trash for the 1st month due to 1 employee not doing his job. The problem was corrected but now after they have been picking up my trash for this last past month …
Bought a home in green ridge estates. Set up trash pick up, asked them twice to drop off new can because the two that were left stunk and broken. Never came. Then sat an empty box with styrofoam in it by can for pick up. They left it …
Republic sucks. We switched to them because of their price, but their service stinks. Garbage cans almost always thrown down or i n street, garbage left in the bins, garbage not being picked up and today they didnt pick up one bin. Granted …
3 times our recycling has not been picked up. 3 times I called and was told they would pickup on Monday. 3 times NO pickup on Monday!! They do not even offer to make an adjustment on your bill for the time you waste calling them and time spent hauling the can back and forth only to see it left on the curb full!
We live in Harrisburg, NC and have used Republic Services for the past 21 years. On March 25, 2016, when our trash was emptied into the truck, the trash can lid went into the truck as well. Since then, we have tried to get a replacement …
I’m disheartened to see this company not reach out and help their customer but instead assign high interruption fees that add to stress at times such as this. The containers they provide are in horrible condition our is broken in two spots …
Customer service reps always seem very pleasant however they can not cover for the services provided. Missed yard waste on the regular. Large bulky items take weeks of confirmation and missed pick ups to finally be complete. My advice is to look for a different service
They take pride in making you unhappy with your service. That should be there new slogan. Went 2 weeks without service due to under staff. They should close their doors then if they can’t pick up waste. Then they canceled my account without notifying me saying they couldn’t turn around on my street. Would give 0 stars if I could.
Horrible customer service. No one ever answers the phone. I called 6 times and was placed on hold for 30 plus minutes each time. I only wanted a mattress picked up. Finally, on the 7th try I spoke with someone. Fairly nice lady. Assured me …
One star is for the price but it might cost you in the long run. Garbage was not picked up a couple of times. Said there was no disruption of service but charged me $35 late charge. Would only credit me half of the 35 fee back so …
Worst trash collection services ever! Shepherdsville has recently switched to Republic Services to save a few pennies and it was NOT worth it.. Even if they offered FREE service I would pay to use a different collection service. Must use …
If you want terrible some service from a garbage company go with Republic. They’ll tell you what your service day is won’t pick you up,you put a request in to have you picked up the next day for a Courtesy pick up. I didn’t get picked up …
Their customer service reps are nice. That’s it. Service is terrible and I’m constantly calling because my garbage or recycling hasn’t been picked up. They have no explanation why it hasn’t been picked up, tell me it’ll be picked up the …
While they are good at pick up times, there customer service it complete and utter crap. I moved out of my place in June. I notified them that after June i would no longer need their services. They said that they’d make a “note” on my …
We’ve had republic for a year now, with two cans..
Two weeks ago they took one of our cans. So we called and asked what the deal was, they said they took it because it was a recycling can, not a regular can, …
Still receiving overage charges even after placing two requests to fix our dumpster due to the homeless breaking into them. Rep explained that they did not see either requests. We are fortunate to have another option in our area. DO NOT USE THESE PEOPLE IF AT ALL POSSIBLE!
Hot garbage. Pun intended. Our city switched to them and we had no choice. Their service is terrible. They leave cans all over the street. They only take the stuff in their can now, no yard waste pickup, no large item pickup, they spill …
We had your service for years and you quite picking up here in our area. My bill was paid for the first quarter and i keep getting billed. The last bill i got was for five dollars and a threat to tufn it over to collection. What is the problem?
HORRIBLE company to do business with. After years of being a loyal customer, I was forced to switch trash pickup companies due to zoning. Customer service treated me like a traitor, slapped on almost $100 worth of fees, and locked me out …
I have to call about once a month for a missed pickup. Prices are competitive but the service is terrible. Close to just paying the extra few dollars and going with another company, so I can actually throw stuff away and not have to pile it …
For starters I have never had such poor customer service EVER. Poor service and poor customer service. Period. I put out a trash can with a medium sized flattened cardboard box in front of it just so theyd HAVE to put it in the truck since …
We’ve had this company for about 7 months now! And had nothing but bad experience. We paid up full for the year which was a welcome promo we got a quote for 197.56 then received the bill for 247.37 and paid it and received a 23 dollar bill …
I requested bulk pickup on their website and they sent a reply stating that I didn’t supply enough information. They wanted to know the size of the box spring and mattress and said that I needed to call to give the information so I did. The …
I would give less stars if possible. Their service is much less than desirable… after missing our cans twice, two consecutive weeks, I could only speak with rude and unconcerned customer service reps, and no one in daily operations to …
Omg…… 7 missed pickups….. Not including the missed pickups for the missed pickups. I have a fine in my door from the city about garbage piling in my backyard…..i will not be paying that……. Missed on Wednesday, scheduled for …
Horrible! Missed pick up Monday and when I called I was told they would have someone out by Wednesday. When I called Wednesday because no-one showed they said the truck broke down that day but would definitely have it picked up Friday. When …
They miss our pickups 50% of the time and will not reimburse us.
Clearly, and by their records as well, preforming a service half the time of a …
Should have done my homework before I hired them. $60 to deliver containers, $25 for initial start. $30 if I want to cancel. Rediculouse. I just moved over here and didn’t know the trash can has to face a certain way and the lid has to be …
I scheduled a bulk item pick up over a week ago. They did not pick it up at regular pick up. Called customer service and they said they would pick up the next Tuesday. No show on Tuesday. Called in and they said truck was having trouble …
Republic Services / Industrial Disposal raised my bill every cycle until I called. Then they try to match the new service. Essentially they raise rates until you until complain. When you call, the wait to speak with someone is long. They …
Rip off company ! Long story short – had to move and cancel my service after having been a loyal paying customer for many years. They had been paid 3 months in advance and was only used 2 weeks out of the 3 months. I asked for a refund. …
I recently moved into a new house. The previous owner left her garbage and recycling cans here and I immediately called and requested for her cans to be picked up. I’ve contacted customer service about 6 times in the past 2 weeks and every time they tell me someone will be picking them up they never come.
We’ve been using republic for several years. Every quarter when we receive the bill there is a rate increase and an increase in all the BS fees. They never lower the fuel charge even when gas prices go down. We finally canceled and they are charging $60 plus $21 in fees to come and pick up two garbage cans.
Their drivers retaliate if you call to complain on them and the management does nothing about it. Their truck left stations 3 from pulling in the driveway. Leaving cans on cross streets or in the middle of the road. They’ve emptied 1/2 of my can and if you call for a, missed pick up, if they come at all they will slam the can.
It’s irritating I can’t give 0 stars.
I honestly believe this company is only in business because some areas don’t have the option to transfer their service to another company. …
They have raised my rate every bill for the last 2 yrs, now its at over $100. and now they want you to pay them to come get their cans when you cancel them!!!!! I THINK NOT…. STAY AWAY FROM THEM!!!!
Republic has zero customer service!! I started service with them the beginning of January the trash can was dropped off and I ever saw them again!! Trash was to be picked up on Friday’s for 3 WEEKS and 5 phone call later my trash is still …
Had to cancel recycling services because they continued to miss pickups. I’d call repeatedly for both trash and recycling misses and they still wouldn’t come. They hit my mailbox. Finally able to cancel because of moving and they did not process the cancelation or pick up my can. I’d give a 0 if I could. They are cheap for a reason.
For over a week, I’ve been trying to get assistance for a fraudulent charge of a pickup of their extra can that they are charging me for. They are charging me a $9 pick up for one of their extra cans that the previous renter accepted. …
We signed up for service at the beginning of May. Had no trouble paying ahead of time for services that have yet to come. We were told our trash can would be delivered the following Monday, which it was not. Each week thereafter, for the …
Absolutely the worst experience ever!!! Been trying for 3 weeks to get cans removed. I’ve had 3 escalation tickets opened and the issue still isn’t resolved. My landlord is holding my deposit hostage until you all pickup the cans! Angela …
By far the worst company around. Terrible customer service. Careless drivers. And even worse management from the top down. They don’t actually recycle – they combine our recycling with trash and claim they have separate compartments on the …
With no prior notice, they hiked the price 36% in the middle of my prepaid billing cycle and sent me an invoice expecting me to pay the difference even though I had already paid for the year. Don’t trust whatever rates they are advertising, …
Have been a customer for 5 years and always pay my bills on time requested a bulk pick up for a love seat on a Tuesday. Love seat was never picked up was told it needed to be wrapped in plastic which I was never informed of when scheduling. …
They have missed 2 pickups and 2 missed pickups. They then charged me for bulk pickup items that were never set out for pickup due to the fact they couldn’t get the trash service correct. My bill totaled $195 with a $25 credit because they …
Thier customer service has some of the rudest and uninformed people working there. Thier service is 5 times yes 5 times as much as thier competition
THE WORST company I’ve ever dealt with, period! Been a customer for several years, paid bill by the year. I tried for 3 months to get a can as they tore the lid off of mine, I finally give up. Got my bill for this year and they had tacked …
We just recently moved to Louisville and Republic was our only choice due to an agreement with our HOA. From the very first day we moved in we have had nothing but issues. It has taken six weeks to get a can replaced, we have had multiple …
Cancelled my trash service after a few missed pickups. They were scheduled to get their containers on 11/8. I kept the bins out all month, called multiple times, and just received a huge bill charging for purchase of the bins! Absolutely terrible communication and no follow-up.
I complained of rate increase. They told me my rate would be lowered to x amount
However they are still billing me and demanding higher rate payment. I sent …
I have Republic Services for my trash, recycling, and yard waste at my house. Plus, I have the privilege of working for Republic. I am proud to represent the Republic star!!! We will handle it from here!
This is what we deal with. No professional. And no good service and we have NO choice in the matter with our county. So we are stuck with poor service, poor customer service and poor professionalism.
They charge 35 dollar suspension fee if you are late which is crazy!! and every 3 months they keep raising up my bill I started at 35$ For 3 months to 55$ every 3 months, and to recycle there’s a fee too I’m sick of it!! As of 11/1/2022 it went up to 70$
Certainly the worst trash pickup company (maybe any company) I have ever had the displeasure of dealing with. The pickups are sporadic and often don’t get addressed after calling them to report a missed pickup. I have been using a busted …
Have missed many recycle pickups and never make out of cycle pickup even though they promise every time I call about a missed pickup.
February 2021 – After 9 months of service, I have dealt with AT LEAST one missed pickup each month. Typically this is for twice monthly recycling which means I go a month between pickups. After calling a CSR each time, they reschedule and …
The WORST garbage company in Louisville. Charging us TWICE the amount of all of our neighbors. Bills are ALWAYS wrong. Spend hours on hold to rectify with POOR customer service. Consistently miss pickups
Ridiculous fees and constant price hikes. Switched to local competitor that costs 1/3 of what republic charges and recycling is included at no extra cost. But republic is charging us $60 to come pick up their cans?! Good riddance. Based on other reviews, yall won’t make it in today’s economy. Bye.
I’ve called numerous times to get my bulk furniture picked up. I’ve scheduled with them 3 different times and every time my furniture was left on the curb. Very upset and angry that they cannot seem to communicate properly to me or to each …
If I could give them zero stars I would. I’m going on my 3rd week with no trash pick up. Today they told me yesterday was a snow day, which I understand. Put me on a one day delay. But instead, they put Friday on a one day delay, and …
Terrible service. Several weeks without service, when you call to tell the about a “missed pickup”, they basically say ok we will try again next week. Even though you pay for weekly pick up, don’t expect it. Customer service is a joke – …
Started using this service a couple months ago and have been displeased ever since, I paid upfront, or so I thought, until I got a bill for can delivery that I was never told about when I signed up for service. I got a note on my garbage …
Located 30 minutes east of Kansas City in a small town, we have basically two companies to choose from for household/small business trash service. I regrettably switched from the competitor to Republic Services in July 2021, just as …
Called at least 6 times to get my trash set up and picked up. Doug, one of the supervisors was completely rude and unprofessional. This company really needs to reevaluate who they hire!
I have yet to receive recycle pick up and was told I was on schedule last week no sho then another day no show then yesterday I called twice and no show I’m very upset …
Used this company because their rates were great! 6 years later the rates are 3x what I started with. Drivers always leave cans knocked over and if trash doesn’t make it in the truck they just leave it there for you. …
Service is terrible we are switching. They missed my trash and it was out the night before pickup. They were supposed to come back the next day but I seen them ride right pass my house again while on the phone driving. They still haven’t …
This has got to be the worst run and unprofessional company as far as trash removal is concerned , it has been over a week since our recycling has been picked up and almost as long for the regular trash I understand the few days the weather …
Buyer beware! After realizing our trash service has increased 49.76% in the past 12 months. I called to cancel service. Not 1, not 2 but 3 customer service reps tried to entice me to stay with lower rates on my recycling and trash. I …