Dr. Stacherski refused to work with me to get off of my cholesterol medication, lied to me about my options, was rude, and left the exam room before I was finished. I’ve moved on to another doctor. …
Had several skin tags removed by doctor with the liquid refrigerant. They grew back in a couple weeks and I got a bill post insurance for $125. By not taking the time and effort to cut them off they grow back. I called the office and …
Attempting to get a prescription refill is an arduous process that typically takes between 5 and 10 days and multiple attempts. Office staff really doesn’t care and it shows. I am in the process of finding a new doctor at a facility that really cares about the patient.
For someone reason they don’t refill medication outside of business hours,yet they still have an answering team that only contacts the doctor when its sn emergency I don’t take my medication just as a fun thing to do its an emergency and I …
I was sick even after visiting an urgent care. I called here to check if any appointments will be available soon. Phone operator gave an appointment after 2 days as I am a new patient. But while talking I had severe cough already mentioned …
RUDE! Crossed my name off the list while I was waiting(for almost 2 hours, after waiting a month for an appointment), billed me wrong, charged me extra, billing department is even more stuck up, got my prescription wrong SEVERAL times in a …
I’ve been with most of this staff since their other address on Pembroke. I really do like Dr. A. Shuker quite a lot. He’s quick if you need to be however NOT A PUSHOVER. I know its corny but He saved my life along with my specialist. I’m …
I have been with the Infinity group for over 15 years. I had to transfer offices due to my insurance. Dr.Smeenge is now my pcp and I am thrilled to have him. I have several health issues, I am confident in Dr. Smeenge and trust he will care for me as if I were family.
I really needed to see my primary care physician because I’m experiencing extreme abdominal pain, severe constipation, nausea. I work as a patient transporter at a hospital, while being screened before my appointment I was asked the …
Wait times are always 30 plus before even entering to see the dr that you then wait another 45 mins. Getting through on phone lines is almost I can possible. Today was a final straw. My son is sick we saw dr at 10 am and its 319 PM and …
I’ve been here on some occassions for medical treatment, while my mother uses this clinic for her medical treatment. The whole clinic area is clean and mostly appealing to the eyes, but there are scuff marks scattered around, and the exam …
My son’s pediatrician is Dr.Brenner she is amazing. So friendly and down to earth. My husband and I are patients of Dr. Jones she is a great doctor she found my husband’s skin cancer before he even knew it was there. We both love her as our doctor. Anytime we have had a fill in doctor we have always had great care.
My family uses dr. Wollock. We really like him he takes the time to sit down with his patients and get to the underlying issue. Would recommend him to anyone.
I was terribly disappointed in the treatment I received. My husband is also a patient and loves the doctor he sees so I was very hopeful that this place would be a good match for me as well. I suffer a chronic condition and am looking to …
No doctor in this facility is capable of quality patient care. They have the worst bedside manner I have ever seen. They never listen. To the concerns of the patient instead they make their own assumption. For example, I came in with …
absolutely abismal employees here, the only reason i went here is because they accepted new patients and now after going there four times i will never ever go back… listen to me guys half of the employees there don’t want to be there let …
Called to let them know I couldn’t make it to an appointment 3 years ago, go to schedule appointment recently and was told that I missed that appointment 3 years ago, when In fact I called in, and now they won’t let me come in. Had been going there for 8 + years, that doesn’t seem right
Dr. Sternberg is an excellent doctor. He listens! Knows his stuff. The staff is great, always wiling to go the extra mile. The office is always clean and there is rarely any wait time to see the doctor. I recommend Dr. Sternberg highly!
The service here is hit or miss – there is ALWAYS a 15-45 min wait to talk to someone on the phone to schedule an appointment. In my opinion, they either need to stop taking new patients or get more receptionists. Sometimes the …
Last night my husband asked me why I don’t just find a doctor closer to where my dad lives. You want to know why? Because you will never find better patient and customer service, then you find at infinity primary care. From the front desk …
I have been a client for this medical centre for well over 5 years today I need to see the doctor and unfortunately because of the covert virus I was laid off a work for quite a number of months and started working in my insurance won’t …
I live in Holly and travel an hour to see these wonderful doctors. I would rather travel this far then change doctors. They are so caring with my two children they have been treating for 14 yrs now.
Absolutely ridiculous ! I took my mom for a 1:15 appointment with doc Clint Bernhardt and was there a 1:00. They left us there waiting till 2:30 until I finally started to wonder around and found the doctor cheating with someone and asked …
There are only a select few of the physicians I would recommend to others. The rest of the staff do not respect patient privacy, confidentiality, and the residents do not always practice in a way that makes me feel like I am receiving the …
Was trying to make an appointment as a new patient for the last 2 days, but could never make it off hold. Was in St. Mary’s ER earlier in the week and they recommended this place for primary care doctors, since I currently do not have a …
One visit to this office so far.. arrived early, receptionist was unfriendly (seemed not to want to be there.) The doctor ordered medication, it was sent to the wrong pharmacy. I was on hold for 42 minutes. I hung up and called back, to …
Very clean, staff is on top of everything, and the doctors try to get you in as quickly as they can so your not suffering for weeks. I’ve been coming here for years and I LOVE IT. Wouldn’t go anywhere else
Very very, VERY rude reception staff. So turned off by their attitude. I got disconnected and never received a call back. I was a new patient, I’m not now, I’ll find another primary care physician. I would rather go elsewhere then have to …
Been going here for years. Great Doctors, great staff. I have recommended Infinity to several people whom are all very happy. I have always had a great experience with all the staff including front desk, docotors, nurses, and billing …
What’s the point of having a primary care doctor that you can never see?!?!? I’m not someone that can be pawned off to other docs, I want to build a relationship with a physician and not repeat myself 20 different times to a different doc. This practice is too much and I need to find somewhere else.
Horrible customer service. I was a new patient and just wanted to see a doctor. I was immediately greeted with attitude making it difficult to schedule an appointment. Ended up not making an appointment. I’ve never experienced customer service that bad.
Not sure why I bothered coming back to this office after my doctor left. Seems like everyone I’ve seen so far doesn’t want to actually do any work (doctors). Very unhelpful. Very dissatisfied. Very disappointed. Can’t believe how far down …
Called to see why my office visit that I paid for and later was covered completely by my insurance has not been refunded. This is either the 3rd or 4th time I have called. First time, the visit had not been charged so they could not …
I love the physicians, but the front desk administrative staff are very rude and unkind. Dawn has an attitude. They make it difficult to get an appointment. …
Don’t waste your time going here.
Everyone was pretty nice.
Awful slow service
Waited on hold for twenty minutes just for the receptionist to hang up on me.
I love Dr Bradley but it’s slow and long waits
Good docs. Terrible front desk with an attitude.
Dr. Stacherski refused to work with me to get off of my cholesterol medication, lied to me about my options, was rude, and left the exam room before I was finished. I’ve moved on to another doctor. …
Had several skin tags removed by doctor with the liquid refrigerant. They grew back in a couple weeks and I got a bill post insurance for $125. By not taking the time and effort to cut them off they grow back. I called the office and …
Attempting to get a prescription refill is an arduous process that typically takes between 5 and 10 days and multiple attempts. Office staff really doesn’t care and it shows. I am in the process of finding a new doctor at a facility that really cares about the patient.
Would like it a lot more if I didn’t have to sit on hold for literally 15 minutes just to speak to someone.
Nothing like a two and a half hour physical. Couldn’t find charts, spent most of the time doing nothing. Don’t come here.
Great Doctors, and staff. Well run office.
Hardly ever have to wait. Great staff and doctors.
For someone reason they don’t refill medication outside of business hours,yet they still have an answering team that only contacts the doctor when its sn emergency I don’t take my medication just as a fun thing to do its an emergency and I …
Terrible at refilling prescriptions. Multiple attempts. They still have not sent it to my pharmacy.
I was sick even after visiting an urgent care. I called here to check if any appointments will be available soon. Phone operator gave an appointment after 2 days as I am a new patient. But while talking I had severe cough already mentioned …
RUDE! Crossed my name off the list while I was waiting(for almost 2 hours, after waiting a month for an appointment), billed me wrong, charged me extra, billing department is even more stuck up, got my prescription wrong SEVERAL times in a …
Dr. Sternberg and his staff really listens to you. He goes over and above to get your full history and monitors you. He is always available.
I’ve been with most of this staff since their other address on Pembroke. I really do like Dr. A. Shuker quite a lot. He’s quick if you need to be however NOT A PUSHOVER. I know its corny but He saved my life along with my specialist. I’m …
I have been with the Infinity group for over 15 years. I had to transfer offices due to my insurance. Dr.Smeenge is now my pcp and I am thrilled to have him. I have several health issues, I am confident in Dr. Smeenge and trust he will care for me as if I were family.
I really needed to see my primary care physician because I’m experiencing extreme abdominal pain, severe constipation, nausea. I work as a patient transporter at a hospital, while being screened before my appointment I was asked the …
Wait times are always 30 plus before even entering to see the dr that you then wait another 45 mins. Getting through on phone lines is almost I can possible. Today was a final straw. My son is sick we saw dr at 10 am and its 319 PM and …
I’ve been here on some occassions for medical treatment, while my mother uses this clinic for her medical treatment. The whole clinic area is clean and mostly appealing to the eyes, but there are scuff marks scattered around, and the exam …
My son’s pediatrician is Dr.Brenner she is amazing. So friendly and down to earth. My husband and I are patients of Dr. Jones she is a great doctor she found my husband’s skin cancer before he even knew it was there. We both love her as our doctor. Anytime we have had a fill in doctor we have always had great care.
My family uses dr. Wollock. We really like him he takes the time to sit down with his patients and get to the underlying issue. Would recommend him to anyone.
I have been going there for last 12 years. Dr. Stacy Smith is awesome! Place always neat and clean environment.
Great doctors and they really care about our family needs. Thank you Dr O’Dowd and Dr. Michaels!
I was terribly disappointed in the treatment I received. My husband is also a patient and loves the doctor he sees so I was very hopeful that this place would be a good match for me as well. I suffer a chronic condition and am looking to …
No doctor in this facility is capable of quality patient care. They have the worst bedside manner I have ever seen. They never listen. To the concerns of the patient instead they make their own assumption. For example, I came in with …
Horrible Customer Service. I like the medical care I received but the receptionists don’t know how to give good customer service at all
absolutely abismal employees here, the only reason i went here is because they accepted new patients and now after going there four times i will never ever go back… listen to me guys half of the employees there don’t want to be there let …
So glad I found this facility. They are able to get me in very fast and I also referred my adult daughter and she is just as satisfied
Called to let them know I couldn’t make it to an appointment 3 years ago, go to schedule appointment recently and was told that I missed that appointment 3 years ago, when In fact I called in, and now they won’t let me come in. Had been going there for 8 + years, that doesn’t seem right
Dr. Sternberg is an excellent doctor. He listens! Knows his stuff. The staff is great, always wiling to go the extra mile. The office is always clean and there is rarely any wait time to see the doctor. I recommend Dr. Sternberg highly!
The service here is hit or miss – there is ALWAYS a 15-45 min wait to talk to someone on the phone to schedule an appointment. In my opinion, they either need to stop taking new patients or get more receptionists. Sometimes the …
Last night my husband asked me why I don’t just find a doctor closer to where my dad lives. You want to know why? Because you will never find better patient and customer service, then you find at infinity primary care. From the front desk …
I have been a client for this medical centre for well over 5 years today I need to see the doctor and unfortunately because of the covert virus I was laid off a work for quite a number of months and started working in my insurance won’t …
I live in Holly and travel an hour to see these wonderful doctors. I would rather travel this far then change doctors. They are so caring with my two children they have been treating for 14 yrs now.
Absolutely ridiculous ! I took my mom for a 1:15 appointment with doc Clint Bernhardt and was there a 1:00. They left us there waiting till 2:30 until I finally started to wonder around and found the doctor cheating with someone and asked …
There are only a select few of the physicians I would recommend to others. The rest of the staff do not respect patient privacy, confidentiality, and the residents do not always practice in a way that makes me feel like I am receiving the …
Was trying to make an appointment as a new patient for the last 2 days, but could never make it off hold. Was in St. Mary’s ER earlier in the week and they recommended this place for primary care doctors, since I currently do not have a …
Absolutely love the doctors and nurses. We switched from Henry Ford and we like it here so much better. Dr. Smeenge and Dr. Brenner are great!
One visit to this office so far.. arrived early, receptionist was unfriendly (seemed not to want to be there.) The doctor ordered medication, it was sent to the wrong pharmacy. I was on hold for 42 minutes. I hung up and called back, to …
Very clean, staff is on top of everything, and the doctors try to get you in as quickly as they can so your not suffering for weeks. I’ve been coming here for years and I LOVE IT. Wouldn’t go anywhere else
Very very, VERY rude reception staff. So turned off by their attitude. I got disconnected and never received a call back. I was a new patient, I’m not now, I’ll find another primary care physician. I would rather go elsewhere then have to …
Been going here for years. Great Doctors, great staff. I have recommended Infinity to several people whom are all very happy. I have always had a great experience with all the staff including front desk, docotors, nurses, and billing …
The doctor was funny and took great care of me. Along with rest of the staff. I have been 4 times now and ever time I go it is a good experience.
What’s the point of having a primary care doctor that you can never see?!?!? I’m not someone that can be pawned off to other docs, I want to build a relationship with a physician and not repeat myself 20 different times to a different doc. This practice is too much and I need to find somewhere else.
Horrible customer service. I was a new patient and just wanted to see a doctor. I was immediately greeted with attitude making it difficult to schedule an appointment. Ended up not making an appointment. I’ve never experienced customer service that bad.
Not sure why I bothered coming back to this office after my doctor left. Seems like everyone I’ve seen so far doesn’t want to actually do any work (doctors). Very unhelpful. Very dissatisfied. Very disappointed. Can’t believe how far down …
Called to see why my office visit that I paid for and later was covered completely by my insurance has not been refunded. This is either the 3rd or 4th time I have called. First time, the visit had not been charged so they could not …
First time I went here had a positive experience, no issues / complaints.
Second time had some follow up tests and their billing, over billing, rebilling …
I love the physicians, but the front desk administrative staff are very rude and unkind. Dawn has an attitude. They make it difficult to get an appointment. …