Not a good company. My contract was ended with this company on 9/20 but before cancelling the service, I called customer service to notify them and even they didn’t tell that company is going to charge for full month. I switched to new …
ADDITIONAL UPDATE: They will charge you a $10 disconnect notice fee ON TOP OF THE LATE FEE after you are TWO DAYS late with your payment. This is on top of the late payment penalty. …
I signed up with Infuse for one of my rental properties and it was just supposed to be for 2 months…enough time to enable me clean up the house and get it ready and find another tenant. for that 2 months, there was no body living there. …
Pretty dissaponting service experience even thru emergencies they simply don’t care, will send you misleading recommendations that make you end up with a higher bill, fail to recognize they’ve sent such emails and fail to recognize the lost …
The company did well by me, did a 3 month contract because I wanted a cheap rate and then looked on power-to-choose to pick a replacement. Had to call in to talk to a rep because I wasn’t aware that the P2C rate was for new customers only, …
I got stuck with a variable rate plan after my fixed rate plan with Infuse Energy expired last year and I failed to update it. I was automatically moved into a variable rate plan. I was sweating bullets waiting on my February bill given the …
See the pictures below. This is a genuine review. Just stay away from them!! I moved into a new apartment first week of March. March 10 was the first bill generated for 8 days for $19. By first week of may they sent me one Mail …
More than what I expected. Had an amazing flat rate promotional plan through infuse. I wish I had a longer contract, but was afraid that I was missing something in the fine print. I was worried by some aspects like the rather high deposit, …
If I could give them zero stars I would. Worst company out there, Energy Ogre tried putting me on their service but the website gave an error message. So they switched me then Infuse claimed I was signed up for 4 days charge me over $300 …
I have the Keep It Simple Savings Plan and have thus far enjoyed my experience. Customer care has always been courteous and their online portal is super user friendly. I’ve never had issues with billing (online payments) or service (signed …
Pretty good for the most part. Customer service was helpful and they transferred my service from Abilene to Houston without any issues. Some bills were REALLY high (170-180) but most of the time bills remained similar. When I moved to …
My experience, based on 6-months with Infuse, has been just excellent. I did a considerable analysis of various providers before choosing Infuse and for the 6-month period of time I was looking at signing on (fall into winter) they had the …
Customer service (online chat box) acts as if they own you. I’ve had 2 conversations with concerns on my bills and they are extremely passive when trying to help you with any concerns understanding your charges. If you sign up with infuse …
I have been with Infuse since June 2019 and they have been great to me. I will continue to use them for the foreseeable future. I have had an excellent experience so far. …
I really don’t have any problems with Infuse. During Feb bad weather period, I called they noted account. If my bill for Feb was bad then they offered to assist to help with the claim. Of course it wasn’t needed due to the Oncor situation, …
These guys will scam you. Do not waste your time with this provider. Their customer service is equivalent to the type of service you’d get from McDonalds. I moved out of my apartment 2 months ago and was told I wasn’t liable for charges …
I had several issues over my time using infuse energy. When I first moved in to my apartment complex I had to transfer unit numbers. I thought this would be a smooth transition, however, for 2 weeks they were charging me for 2 units when I …
Kicked us off our plan and shut off our service twice in 3 weeks, even though we were on an automatic payment. Customer service said it was “probably a mistake” and they would “probably have time to reconnect it.” Not funny when the power …
I have been using Infuse for a few years now in my apartments. When I first joined I had the deal of a lifetime with $25 a month service. I highly recommend this service for 1 bedroom apartments. The service has been wonderful, no surprise …
One of the worst service provider I have ever seen. They will try to charge money from all the possible options. I missed a payment by 2 days because the credit card in the account was expired and payment was declined. They have charged me …
The best power company I’ve ever had the pleasure of working with! I was on a variable rate during the 2021 freeze and was expecting an enormous bill. Infuse came through and kept the bill extremely reasonable, well within my expected …
Definitely best energy company I’ve worked with. There was a mix up after another provider came to the door to try and sway us and had enough to send a switch notification terminating our contract with infuse which we expressed we did NOT …
Rated 3 stars because their renewal plans are an absolute joke. My fiancée and I got our own place and this was our first time finding an electric company. They were easy to deal with on the phone, inexpensive and all around wonderful. When …
We used Infuse Energy for the first time, when a tenant moved out of a townhouse we own. The need for service was only a month until we got another tenant, which we did. The customer service at Infuse Energy was friendly and understood our …
We’re about halfway through our 36 month contract with Infuse and so far no problems at all. We’ve been happy with our billing statements and billing process, no complaints at all. We have their number if we ever do need to call and online login works well. Just wish Infuse had a mobile app to use!
I received a letter stating that my account will be transferred to a different power company; my autopay must be reset, have to watch my emails for an email from new company w/new account number. I’ve been with Infuse Energy for …
They “transferred meters” to another provider in my area with zero forewarning or heads up AND didn’t transfer payment info so I nearly had a lapse in service. Had no complaints prior to but they handled this poorly. I see others had …
Awful experience. Infuse Energy LLC transferred my account to Discount Power without my knowledge. Was never informed by either company. Lost power due to an overdue balance without any notice. Absolutely unprofessional and unacceptable.
They are the worst company. I don’t recommend it, they sold my contract to Reliant without notifying me first. My bill used to come out to $50-$70 every month. I’ve been using the same amount of electricity and my bill with Reliant is more …
Not a good company. My contract was ended with this company on 9/20 but before cancelling the service, I called customer service to notify them and even they didn’t tell that company is going to charge for full month. I switched to new …
ADDITIONAL UPDATE: They will charge you a $10 disconnect notice fee ON TOP OF THE LATE FEE after you are TWO DAYS late with your payment. This is on top of the late payment penalty. …
I signed up with Infuse for one of my rental properties and it was just supposed to be for 2 months…enough time to enable me clean up the house and get it ready and find another tenant. for that 2 months, there was no body living there. …
Pretty dissaponting service experience even thru emergencies they simply don’t care, will send you misleading recommendations that make you end up with a higher bill, fail to recognize they’ve sent such emails and fail to recognize the lost …
The company did well by me, did a 3 month contract because I wanted a cheap rate and then looked on power-to-choose to pick a replacement. Had to call in to talk to a rep because I wasn’t aware that the P2C rate was for new customers only, …
I got stuck with a variable rate plan after my fixed rate plan with Infuse Energy expired last year and I failed to update it. I was automatically moved into a variable rate plan. I was sweating bullets waiting on my February bill given the …
See the pictures below. This is a genuine review. Just stay away from them!! I moved into a new apartment first week of March. March 10 was the first bill generated for 8 days for $19. By first week of may they sent me one Mail …
More than what I expected. Had an amazing flat rate promotional plan through infuse. I wish I had a longer contract, but was afraid that I was missing something in the fine print. I was worried by some aspects like the rather high deposit, …
If I could give them zero stars I would. Worst company out there, Energy Ogre tried putting me on their service but the website gave an error message. So they switched me then Infuse claimed I was signed up for 4 days charge me over $300 …
I have the Keep It Simple Savings Plan and have thus far enjoyed my experience. Customer care has always been courteous and their online portal is super user friendly. I’ve never had issues with billing (online payments) or service (signed …
Pretty good for the most part. Customer service was helpful and they transferred my service from Abilene to Houston without any issues. Some bills were REALLY high (170-180) but most of the time bills remained similar. When I moved to …
My experience, based on 6-months with Infuse, has been just excellent. I did a considerable analysis of various providers before choosing Infuse and for the 6-month period of time I was looking at signing on (fall into winter) they had the …
Customer service (online chat box) acts as if they own you. I’ve had 2 conversations with concerns on my bills and they are extremely passive when trying to help you with any concerns understanding your charges. If you sign up with infuse …
I have been with Infuse since June 2019 and they have been great to me. I will continue to use them for the foreseeable future. I have had an excellent experience so far. …
I really don’t have any problems with Infuse. During Feb bad weather period, I called they noted account. If my bill for Feb was bad then they offered to assist to help with the claim. Of course it wasn’t needed due to the Oncor situation, …
These guys will scam you. Do not waste your time with this provider. Their customer service is equivalent to the type of service you’d get from McDonalds. I moved out of my apartment 2 months ago and was told I wasn’t liable for charges …
I had several issues over my time using infuse energy. When I first moved in to my apartment complex I had to transfer unit numbers. I thought this would be a smooth transition, however, for 2 weeks they were charging me for 2 units when I …
Kicked us off our plan and shut off our service twice in 3 weeks, even though we were on an automatic payment. Customer service said it was “probably a mistake” and they would “probably have time to reconnect it.” Not funny when the power …
I have been using Infuse for a few years now in my apartments. When I first joined I had the deal of a lifetime with $25 a month service. I highly recommend this service for 1 bedroom apartments. The service has been wonderful, no surprise …
One of the worst service provider I have ever seen. They will try to charge money from all the possible options. I missed a payment by 2 days because the credit card in the account was expired and payment was declined. They have charged me …
The best power company I’ve ever had the pleasure of working with! I was on a variable rate during the 2021 freeze and was expecting an enormous bill. Infuse came through and kept the bill extremely reasonable, well within my expected …
Definitely best energy company I’ve worked with. There was a mix up after another provider came to the door to try and sway us and had enough to send a switch notification terminating our contract with infuse which we expressed we did NOT …
Rated 3 stars because their renewal plans are an absolute joke. My fiancée and I got our own place and this was our first time finding an electric company. They were easy to deal with on the phone, inexpensive and all around wonderful. When …
We used Infuse Energy for the first time, when a tenant moved out of a townhouse we own. The need for service was only a month until we got another tenant, which we did. The customer service at Infuse Energy was friendly and understood our …
We’re about halfway through our 36 month contract with Infuse and so far no problems at all. We’ve been happy with our billing statements and billing process, no complaints at all. We have their number if we ever do need to call and online login works well. Just wish Infuse had a mobile app to use!
I received a letter stating that my account will be transferred to a different power company; my autopay must be reset, have to watch my emails for an email from new company w/new account number. I’ve been with Infuse Energy for …
Infuse Energy went out of business and did not notify its customers.
***Update*** …
They “transferred meters” to another provider in my area with zero forewarning or heads up AND didn’t transfer payment info so I nearly had a lapse in service. Had no complaints prior to but they handled this poorly. I see others had …
Awful experience. Infuse Energy LLC transferred my account to Discount Power without my knowledge. Was never informed by either company. Lost power due to an overdue balance without any notice. Absolutely unprofessional and unacceptable.
They are the worst company. I don’t recommend it, they sold my contract to Reliant without notifying me first. My bill used to come out to $50-$70 every month. I’ve been using the same amount of electricity and my bill with Reliant is more …