Inland Empire Health Plan (IEHP) follows State and Federal civil rights laws. IEHP does not unlawfully discriminate, exclude people, or treat them … See more
(Translated by Google) Wow impressed! It is an impressive place with a professor acoustic sound, rooms for conferences, meetings and events simultaneously without interfering with each other. …
Are you really closed on the 26th as if it’s a holiday also refuse to fill script even clients are out of town its a Damn shame someone could die waiting for you to reopen to probably get zero help anyways
Very discriminating practices against families not enough providers who are ethical and professional. Iehp staff is insulting and lacks sympathy on phone for their own clients.
The most unorganized and rude customer service we’ve ever experienced. They decline medication prescribed by a ER with ultimately lead to a hospital stay.
I cannot express enough gratitude and appreciation I have for the staff and employees of IEHP. In the 5 years I’ve been with them I have been treated with the utter most respect and concern for my health and concerns. Thank You!
IEHP is Terrible insurance, they hire flunky Doctors that are not capable of making it anywhere else. God help you if you have Cancer, like my Brother does, they drag their feet & refuse to refer you to a place that can actually do you …
I needed imediate doctor care and they helped me have it within 24 hrs , THANK YOU IEHP , you have always been able to take care of my medical needs in a timely manor and customer service has always been very polite and helpful….. Thanks again…
My son who is paralyzed and in a wheelchair has had problems getting needed medical supplies in order to live life he has been waiting since Feb 2020 for needed medical supplies.Iehp says file a grievance we did.Still no medical …
A real person answered the phone right away. They were very professional, helpful and kind. Explained everything I needed to know and had me signed up and the paperwork on its way. Best experience I’ve had in a long time.
Best insurance available for those who are in need……..multiple amputations and other surgeries in the past year, they will include prosthetics and have already issued me an amazing power chair with everything one could think of……..A …
I am upset I was attending the gear up health program and I understand the have rules that you cant miss more then one. Well yesterday my tire popped on the freeway and I had no control of that had to miss class because I had to get another …
The closest doctor to me on this program is 60 miles away. The hospital close to me 22 miles away doesn’t accept this insurance. There’s something wrong with this system.
I found almost all the services i recieved were good. The only exception is the long term care nurse case mgr. After several hospitalizations and recovering from a coma…Jenifer denied any physical therapy so i could get my strength and coordination back.
I have had IEHP for approximately three months with half of this time waiting for a “New Patient” appointment. With my test results and diagnoses from a nationally top rated medical center offered to this PCP, I still am unable to get the …
Amazing service. Great selection of doctors! They give so many options- so if you don’t like your doctor, then change them! Speedy referrals. IEHP Direct is the best. They are better than Kaiser!
Poor customer service, wrong number I’m guessing I’m trying to get more information on IEHP but keep telling me they only give services to those looking for insurance and get more information about insurance. The lady Lisa and Amber (“Have …
I’m impressed by the administration of IEHP. I’ve had a few occasions that required some out of the box thinking and authorizations and both times IEHP resolved my issues to my satisfaction. I’ve needed a few prescription authorizations and …
Horrible health plan! So many of my patients rights have been violated!!! I was in a car accident April 29 my primary doctor referred me to a cardiologist STAT because they noticed I have an enlarged heart. IEHP has NOT helped me with an …
IEHP was awesome! Genia , Susie and Freddy are great! The best! I came for the Covid booster put on by the County of San Bernardino…Great team and great service!
This review is for nurse supervisor / case manager Cynthia. This woman has been an angel sent to me. She has gone above and beyond to help me get the care that I need. No one has ever cared or helped me how she has. God bless her. Cynthia …
Now that we are back to fee for service with medi cal. What’s the use in having I.E.H.P. Let’s do away with this broken system and just go back to medi cal fee for service across the board. All the best Hospitals in California except and prefer.
Every time I call nobody knows anything about anything. I spent 6hours on the phone with iehp on 3 separate calls and finally got what I think Is the right info but who knows because every time you call you get nowhere.
Got my 1st Covid shot. Arrived early but they took me in. Total time from walking in the door to exiting: 30min including the 15min mandatory wait time to ensure there’s no side effects. Staff was courtesy & helpful. I barely felt the injection. Thanks IEHP…
Very bad customer service. Dr tints. Secretary’s never answer the phone. Even if it’s urgent don’t bother calling or leaving a message. Show up because they have nothing better to do but ignore their patients
As much as I enjoy working with the undeserved I find it difficult to understand how a corporation would need half a year to process a direct deposit form. As a contractor why should I have to suffer because someone can’t format a form. We …
Can’t comment to IEHP itself, but I got my booster shot in the building atrium here last night. Very easy, staff were super nice. They take walk-ins so no appointments needed.
I have been injured 6 months and have no supplies from iehp. All they do is play dumb. They don’t redirect and send you to horrible places where they should not even be contracted. Doctors quit instead of doing any work. It’s unbelievable. Every day sucks with iehp.
The absolute best healthcare plan with great doctors! Even better their member services staff is so helpful and sweet! Whoever created IEHP is a caring selfless genius! I love them!!
IEHP calls itself “The Health Plan with a heart.” There are some good people who work there and try hard. But they are more concerned with covering themselves than others. I worked there five month & after I asked to work from home more due …
Member Services is member harassment. Takes them five minutes of annoying recordings before you can speak to a person. Then they want your birthdays, social security number, phone number, address and that takes another 10 minutes. They …
Member Services: The customer service is OUTSTANDING! 5 plus stars. But the over verification process is a complete-time waster is 7-10 minutes, and if you have more family members, it’s for each member. If you need to be transferred, it’s …
My review is for IEHP careers not so much the insurance services that they provide so it’s been months since I interviewed for a position at IEHP I got an offer was told that a booster is required in order to work for them. I declined . I …
The nurse advice line is a JOKE. Before I received a call back from a nurse it took 17 minutes for a representative to ask so many questions. When talking to the nurse she asked what I was calling in for, she then stated she would double …
I’ve been with iehp for several years now everytime i need information about my coverage or to check on referrals , there staff has always been there in my time of need and the will go over and beyond to get you the best info the can offer …
Their phone customer service is great.
On occasions I’ve received assistance from not so caring reps but the majority of times their customer service reps have gone out and beyond to assist me with my concerns and provided me with excellent customer service.
I consistently have excellent customer service from Member Services at IEHP, not to mention the excellent medical care. On a recent problem with a provider that I had a referral, the Behavioral Health Department was exceptional in finding a …
I have filed numerous Grievances in the past. Some about customer service. Some about case management(more like case opinions), mine(Irene) has done nothing to help me. Some on Transportation team. Almost all have come back with the …
Unprofessional, called several times today & they kept putting me on hold just to hang up and don’t even call back, though they get your number at the beginning in case you get “disconnected”. Happens often. The truth of the matter is some …
Probably one of the worst insurances ever, they constantly remove my insurance. I didn’t have a job for months & couldn’t get on this insurance even though every time I spoke to someone they said I qualify since I was jobless at the time …
(Translated by Google) It takes more than 2 hours and they don’t answer
(Original) …
(Translated by Google) Very fast very clean
(Original)
Muy rápido muy limpio
(Translated by Google) I congratulate all the staff, they were very professional and kind, blessings to all… …
(Translated by Google) Wow impressed! It is an impressive place with a professor acoustic sound, rooms for conferences, meetings and events simultaneously without interfering with each other. …
Welcoming!
lovely building
Thanks
A++++
Excellent service
Thank for the transportation number
Excellent service!
Great place to work
Great place to work
Helpful.
Great place to work.
Only the best and kindvsnd bbmll
Very professional
Beautiful building and friendly people
Great company with a great mission!
Everyone is super kind and helpful!!!
Got my booster shot!
Great medical coverage for the IE
Thanks for nothing you people are very greedy.
IEHP is truly the health plan with a heart.
People that work there are very caring
Helped me with everything I need very friendly 🙂
Everyone is very pleasant and friendly.
Excellent, and professiona attitude . RESPECT AND EMPATHY .
Great Selection of Providers and Quick Referrals!
Great customer service…and great insurance. 👍😊😄 …
Quick results when it comes to your insurance needs
i regret i have to change my review these people are like Nazis in concentration camps…
Got my first dose Covid Vaccine
Awful awful awful.I! Tired of calling these ppl for help you don’t get anywhere!
Very beautiful building. Everyone is nice and friendly.
The building looks like the inside of a cruise ship. Everyone was so friendly💜 …
They no longer have attitude to help consumers, now all they care about is praising doctors and make money.
The provide excellent services for those needing medical insurance.
Website not working. if you need website i can help 🙂
Great customer service! Employees are genuinely happy to be of service!
Beautiful building, friendly staff, and a caring professional energy.
Work life is amazing here! Team is well rounded and best to work with!
All of my IEHP transportation services have beeen excellent. A lifesaver !
Shockingly, all the ladies I have spoken with, and sadly there have been many, are always kind and helpful
I had IEHP since I was 5 years old they do great for me
First class health insurance for those in need. Staff is accommodating as well.
Came here for vaccine 2 times.
No problems.
There is people there that might know you and steal your info. I have reported thus nothing has been do e so now I’m calling cops thanks I.e.h.p
Are you really closed on the 26th as if it’s a holiday also refuse to fill script even clients are out of town its a Damn shame someone could die waiting for you to reopen to probably get zero help anyways
Very fast covid vaccination site. In and out, very professional.
Everything is well organized and staff is very friendly.
Everything in this place seem to be really organized, they keep the line moving as they should respectful and polite..
The 3 of us LOVE IT we’ve had 2 forms of it since we got to California in 2015 and they help us figure out things all the time.
So well organized for the Covid vaccine. Super easy, quick, AND painless.
Nice clean facility. Employees are very pleasant, caring, and helpful.
Very discriminating practices against families not enough providers who are ethical and professional. Iehp staff is insulting and lacks sympathy on phone for their own clients.
ME AND MY LATE HUSBAND LOVES IEHP THEY’RE THE BEST INSURANCE TO HAVE I HAVE NEVER HAD A PROBLEM WITH NOTHING.
I just got my second covid shot. I was in and out in 20 minutes. Great job medical workers.
Good for health but transportation dept (over 30 miles) is very bad they let you stay on the line over an hour no body answer
just Got COVID-19 vaccine, no wait, very nice people, HUGE building and parking lot. Next shot, 21-days!
Great service amd mission. Amazing people and care.
I’ve had no problems since I’ve been on it they approve a lot more than medical did would recommend to anyone needing insurance
The most unorganized and rude customer service we’ve ever experienced. They decline medication prescribed by a ER with ultimately lead to a hospital stay.
You could be dying call them and all you will get is You need to go to your primary doctor and get a referral …
I cannot express enough gratitude and appreciation I have for the staff and employees of IEHP. In the 5 years I’ve been with them I have been treated with the utter most respect and concern for my health and concerns. Thank You!
Good service. My mom just received the covi19 vaccine. Everything was fine. Thanks
Amazing place. I got! 1st Covid-19 – 19!!! So clean, knowledgeable staff. @ IEHP . This place is huge! 💕 No waiting in line. I’m SO IMPRESSED! …
IEHP is Terrible insurance, they hire flunky Doctors that are not capable of making it anywhere else. God help you if you have Cancer, like my Brother does, they drag their feet & refuse to refer you to a place that can actually do you …
I needed imediate doctor care and they helped me have it within 24 hrs , THANK YOU IEHP , you have always been able to take care of my medical needs in a timely manor and customer service has always been very polite and helpful….. Thanks again…
The place is organized and the people are very friendly. They have vaccine shots and all you got to do is make appointment.
My son who is paralyzed and in a wheelchair has had problems getting needed medical supplies in order to live life he has been waiting since Feb 2020 for needed medical supplies.Iehp says file a grievance we did.Still no medical …
This place is huge
Very clean & very fast to get your covid shots
they take care of you.
I highly recommend.
A real person answered the phone right away. They were very professional, helpful and kind. Explained everything I needed to know and had me signed up and the paperwork on its way. Best experience I’ve had in a long time.
Best insurance available for those who are in need……..multiple amputations and other surgeries in the past year, they will include prosthetics and have already issued me an amazing power chair with everything one could think of……..A …
Just received my 1st shot of covid-19 vaccine, very well organized place, very professional and kindness staffs!
This is really said when offices are close and you cant get help through member services….California
I am upset I was attending the gear up health program and I understand the have rules that you cant miss more then one. Well yesterday my tire popped on the freeway and I had no control of that had to miss class because I had to get another …
The closest doctor to me on this program is 60 miles away. The hospital close to me 22 miles away doesn’t accept this insurance. There’s something wrong with this system.
I found almost all the services i recieved were good. The only exception is the long term care nurse case mgr. After several hospitalizations and recovering from a coma…Jenifer denied any physical therapy so i could get my strength and coordination back.
I have had IEHP for approximately three months with half of this time waiting for a “New Patient” appointment. With my test results and diagnoses from a nationally top rated medical center offered to this PCP, I still am unable to get the …
Amazing service. Great selection of doctors! They give so many options- so if you don’t like your doctor, then change them! Speedy referrals. IEHP Direct is the best. They are better than Kaiser!
Poor customer service, wrong number I’m guessing I’m trying to get more information on IEHP but keep telling me they only give services to those looking for insurance and get more information about insurance. The lady Lisa and Amber (“Have …
I’m impressed by the administration of IEHP. I’ve had a few occasions that required some out of the box thinking and authorizations and both times IEHP resolved my issues to my satisfaction. I’ve needed a few prescription authorizations and …
Got my covid vaccines here, very professional and friendly staff. Place very clean. The BEST medical and caring professionals!
Horrible health plan! So many of my patients rights have been violated!!! I was in a car accident April 29 my primary doctor referred me to a cardiologist STAT because they noticed I have an enlarged heart. IEHP has NOT helped me with an …
IEHP was awesome! Genia , Susie and Freddy are great! The best! I came for the Covid booster put on by the County of San Bernardino…Great team and great service!
Received my 2nd COVID vaccine here & it was so organized and easy! Just straightforward and fast! The staff was extremely friendly 🙂
This review is for nurse supervisor / case manager Cynthia. This woman has been an angel sent to me. She has gone above and beyond to help me get the care that I need. No one has ever cared or helped me how she has. God bless her. Cynthia …
Now that we are back to fee for service with medi cal. What’s the use in having I.E.H.P. Let’s do away with this broken system and just go back to medi cal fee for service across the board. All the best Hospitals in California except and prefer.
Every time I call nobody knows anything about anything. I spent 6hours on the phone with iehp on 3 separate calls and finally got what I think Is the right info but who knows because every time you call you get nowhere.
Got my 1st Covid shot. Arrived early but they took me in. Total time from walking in the door to exiting: 30min including the 15min mandatory wait time to ensure there’s no side effects. Staff was courtesy & helpful. I barely felt the injection. Thanks IEHP…
Very bad customer service. Dr tints. Secretary’s never answer the phone. Even if it’s urgent don’t bother calling or leaving a message. Show up because they have nothing better to do but ignore their patients
As much as I enjoy working with the undeserved I find it difficult to understand how a corporation would need half a year to process a direct deposit form. As a contractor why should I have to suffer because someone can’t format a form. We …
Can’t comment to IEHP itself, but I got my booster shot in the building atrium here last night. Very easy, staff were super nice. They take walk-ins so no appointments needed.
I have been injured 6 months and have no supplies from iehp. All they do is play dumb. They don’t redirect and send you to horrible places where they should not even be contracted. Doctors quit instead of doing any work. It’s unbelievable. Every day sucks with iehp.
The absolute best healthcare plan with great doctors! Even better their member services staff is so helpful and sweet! Whoever created IEHP is a caring selfless genius! I love them!!
Thank you all for your care and continued services.
God bless
I have been on this since i was a. Babe it help all the way threw turly a blessing!!💛 …
IEHP calls itself “The Health Plan with a heart.” There are some good people who work there and try hard. But they are more concerned with covering themselves than others. I worked there five month & after I asked to work from home more due …
Member Services is member harassment. Takes them five minutes of annoying recordings before you can speak to a person. Then they want your birthdays, social security number, phone number, address and that takes another 10 minutes. They …
Member Services: The customer service is OUTSTANDING! 5 plus stars. But the over verification process is a complete-time waster is 7-10 minutes, and if you have more family members, it’s for each member. If you need to be transferred, it’s …
My review is for IEHP careers not so much the insurance services that they provide so it’s been months since I interviewed for a position at IEHP I got an offer was told that a booster is required in order to work for them. I declined . I …
The nurse advice line is a JOKE. Before I received a call back from a nurse it took 17 minutes for a representative to ask so many questions. When talking to the nurse she asked what I was calling in for, she then stated she would double …
Didn’t have to wait online for longer then 5 minutes for a Rep to answer . They were professional and courteous all the times I have called
Totally unhelpful. New company refused to help in any way for any transportation..Overl bad experience in general
I’ve been with iehp for several years now everytime i need information about my coverage or to check on referrals , there staff has always been there in my time of need and the will go over and beyond to get you the best info the can offer …
Their phone customer service is great.
On occasions I’ve received assistance from not so caring reps but the majority of times their customer service reps have gone out and beyond to assist me with my concerns and provided me with excellent customer service.
I consistently have excellent customer service from Member Services at IEHP, not to mention the excellent medical care. On a recent problem with a provider that I had a referral, the Behavioral Health Department was exceptional in finding a …
I have filed numerous Grievances in the past. Some about customer service. Some about case management(more like case opinions), mine(Irene) has done nothing to help me. Some on Transportation team. Almost all have come back with the …
Unprofessional, called several times today & they kept putting me on hold just to hang up and don’t even call back, though they get your number at the beginning in case you get “disconnected”. Happens often. The truth of the matter is some …
Probably one of the worst insurances ever, they constantly remove my insurance. I didn’t have a job for months & couldn’t get on this insurance even though every time I spoke to someone they said I qualify since I was jobless at the time …