There are no other service options in my area, so I’m stuck using this company. That being said, my cell phone service is faster than this internet. I’ve lost my job because of continuous interruptions and the inability to stay connected. …
I can only pay my bill online when they are open and my bill is due tomorrow and they are closed today and tomorrow, this is stupid they need 24/7 online bill pay..
my friend has imc.he says it sucks.i was going to get service ,until i saw the reviews and word of mouth…..we are being held hostage by companys that have no regard for their customers..screw you imc
the worst customer service ever, they will lie to you to make you purchase or pay for something that you do not get!!!! Do not trust anything they say!
Every time you speak with someone they will change their story! WHen you call again you will get a different answer!
Only option available where my mom lives….so that is what we have to use. If i could rate no stars then that would be more appropriate for their service and competence level.
Never in a hurry to help when things go down and have some of the rudest customer support. Will tell you they’ll be there on a certain day at a certain time and never show.
Worst internet on earth. You pay WAY too much for low internet speed, and they still throttle the speed any chance they get. McDonald’s WiFi is better than this.
Great service was easy hook up and very friendly. Answered all questions and fast service so glad suddenlink wouldnt service my area lol. Thanks for helping us out and hooking are internet up!!
The service isnt perfect but i could handle that its the fact that the customer service reps are so rude and seems like they dont want to do anything to help you and in times like this you would expect that to be a priority but then i just got hung up on by the rep
Horrible. I would never recommend Inter Mountain Cable to anyone. We pay for “UP TO” 50 Mbps and my internet usually runs around 5-20 when it actually works.
The past week my internet has been going out every 10 to 15 minutes on and off, and today its been going out every 5 minutes all day long. This is just ridiculous, the amount being paid for the quality internet is just unacceptable.
I have had intermountain for almost a month and Cable sucks and I have the 50 meg internet and can’t even stream Netflix if I could give them a zero I would but the thing is this is the only internet and cable offered in our area I am a …
I believe this company takes advantage of it’s costumers, it’s our only source of tv, telephone, and internet in the area. The price continually rises and the service is not satisfactory.
Please if you can pick another cable/internet provider DO IT, DO NOT PICK IMC, their service is absolutely horrible, and the prices are WAY higher than they should be, and if IMC looks at this PLEASE FOR THE LOVE OF EVERYONE, AND EVERYTHING …
DO NOT ORDER! I was lied to about my order, equipment, and service. Called to correct the problem and they told me I had give them more money to fix what they lied to me about. Dirty company.
Horrible company horrible prices only choice around would rather eat glass than deal with the customer service horrible all around they have a monopoly if u go with them ur selling ur soul
I’m so sick of getting my bill literally EVERY SINGLE MONTH with another charge or extra charges for no reason. You call about it to see why bill went up again, and it’s the same answer every time, “went up across the boards.” I can understand once a year, but seriously guys!?! SEVEN TIMES SINCE AUGUS?! Unexceptionable!
I pay $125 a month for regular cable and nothing is never on but reruns they could have a program for people on a fixed income to where they didn’t have to pay out so much money every month they don’t care about their customers
Constant outages, horribly over priced, technicians never show up and when they do they don’t fix anything, all in all the worst company I’ve ever had to deal with.
Horrible customer service, internet goes down atleast 4 times a week, speeds are not even close to what I pay for. Worst Isp I’ve ever had to deal with, I do not recommend.
I wish I could leave 0 stars. Worst internet ever. They slow your speeds, it only works half the time, and you’re probably better off with dial up. Total trash. 10/10 do not recommend👎 …
I have had a terrible experience with my internet service for the past year. It is never working properly and unfortunately this is the only provider in my area. I can’t wait for U-Verse to be offered in my area.
Service is absolutely garbage, internet is always going out at least once a week. They say they’re always working in my area but they aren’t, and the days that happen the internet is going in and out about every 15 minutes.
The internet goes out 2 or 3 times a day for at least 30 minutes to a hour sometimes longer but they wont comp u for that still over charge you wont let big internet companys vome in here cause they wanna let these smaller one over charge an force us to pay it to have internet
Internet is greatly overpriced! Extremely slow speeds. Reminds me of dsl 15 years ago. Eastern Kentucky is being held hostage by Appalachian wireless, American electric power and Intermountain cable. What a pathetic place to call home. Smh.
I would not think people should stay as far a way from this company as humanly possible. Back on July 27th, 2014 our stupid phone system went down for 3 days do to a cable coax issue and this company left me with no telephone service to …
My room mate has WiFi through your company. And for one your prices for wifi by it’s self is like WOW!! And to top it off its slower than malasses on a cold day.
Use mainly for Netflix and online gaming. Netflix constantly has to buffer, get kicked out of games because it can’t hold a connection, honestly the worst wireless internet I have ever used. Guy even said they don’t guarantee their wifi …
Horrible cable and poor internet connection. Almost no help from the company and their “fixes” only fix the problem for a day or so if at all. Is there a -5 star option? …
The Gearheart monopoly their internet and phone service isn’t worth the price, This has to end everywhere else the price is lower and the speed is faster, 2 tin cans has better reception. I rate it on a scale 1-10 1 being the worst I give it a 1.If you can get something else my advice is go get it.
Worst provider I’ve ever dealt with. Since upgrading to the required dtv boxes the service is unusable. Universal remotes can’t be programmed to the boxes so every time the cheap remotes stop working I have to travel an hour and trade them in. Also the boxes tear up periodically too. Complete junk.
If you like to have internet for a few spotty minutes a day this is the provider for you. Every time they come to “fix” the problem or a work order is put in to “fix” the problem it’s useless because it never works.
I was on hold for over 18 minutes before someone assisted me in the billing department. The person assisting me seemed nice, but probably inexperienced. I was asking for help to get my cable bill cheaper, i do not own a HD tv, so i do not …
The prices are to high, the service is a joke. Everything about this company is pure inconvenience. I could not even cancel my service over the phone i had to make the hour and 20 minute drive to harold to bring my equipment back. The most unreliable and expensive cable provider i’ve seen. Sadly they have no competition.
We had unlimited data internet and then get a bill saying we went over our data limit. So I go in and they say everyone got a letter saying it would be limited. But we never got one and everyone else I talked to about it said they didn’t …
Absolute worst. Internet service had been spotty all day. Contacted tech support, and their advice was a direct connection between modem and PC. That worked about as well as you could expect. And it was a pointless exercise. I could tell …
Higher than average pricing. Not the easiest process for initial service order placement. Speed seems consistent. One service outage in the last month, but that can happen with any provider. Watch out for low data cap.
This is the most horrible company I have ever been forced to deal with. If there was even ONE OTHER OPTION in my area they would be out of business in a day. The internet, that you have to ludicrous amounts of money for, is TERRIBLE AND …
This is a horrible company. We’ve had major region wide outages on a consistent basis since getting cable through this company. Heaven help you if you have to call customer service. I really think they send their employees to training to …
The absolute worst I’ve ever seen, I’ve traveled around the country and I keep coming home but this ISP is worthy of zero stars in any category they refuse to keep up to demand it’s no longer about you it’s about the customer, clue in to the times!!!!!!!!!!
so because I already have service I don’t get the discounted package since they’re forcing us to do online school…have to add another $30 to my already $140 monthly bill…but if i didn’t have service already could get a package that would cover the data needs for school for $30 a month…that is NOT fair at all
There’s a reason this place has horrible reviews! I’ve never seen such ridiculously slow service. There’s no reason it should take over a week just to process my order for internet without setting up any kind of service date when it’s …
I applied in December for the basic cable and Internet package. 114.00/mo (before taxes, hidden fees, etc) they told me then it would take WEEKS for someone to come and hook it up so I forgot about it. Called today and they said I would …
thieves. they overcharge for basic services, they have the rudest employees. when you walk in their office there is a heaviness & dread in the atmosphere that is just awful. billing issues are common as ive had billing errors for the last …
I have to agree with all the other reviews. The service is the worst of any company I have read ever dealt with. My internet connection will always slow way down, or even kick completely off at around the hours of 10:30pm through 12:30 pm …
I’ve been a customer for several years, having moved to the area from a big city before, and unfortunately IMC is the product of a monopoly. They have a hold on the region and over bill people who have no other options. As a whole, the …
Internet constantly loses signal and there are outages several times a month. For the amount that you have to pay for a decent speed ( outrageously overpriced btw), you would expect the internet to be consistent and lightning fast. Neither of these is the case.
I don’t know why intermountain cable had such horrible reviews. I used them for internet for about 8 months. No hidden fees, everything was straight forward. When I went to shut my service off, it was a simple turn in of equipment and done. …
The absolute worst internet I’ve ever experienced. The owner P.D (also known as Paul Douglas) purchased a $2 million dollar house a few weeks ago, but they can’t invest into bettering their infrastructure. For 4 nights in a row we’ve experienced an “outage” and we live 100 yards from the main office.
Way over priced, horrible customer service, and awful reliability. This is one of the worst companies I have ever done business with. This is our only choice of cable internet where I live and I have no other option. If you do have other …
Horrible service! Horrible attitude. In out in out in out. It’s deplorable and I’m personally ashamed that this company has not been identified to the better business bureau!!
Worst cable/internet provider I’ve ever had. Unfortunately they are the only provider the the area that provides internet. Bundles are ridiculously overpriced, service sucks, customer service sucks. After the year contract is up they don’t …
Not sure why everyone is rating them so bad. The technical support department could use some improvement as far using their resources. However the internet speed is mostly consistent and very few outages. Mine started having issues last …
Horrible quality service, internet is out most of the time, and they throttle your speeds into the ground during peak hours and lie about it. Do not trust this company, they’re slime, they have a monopoly and know you don’t have a choice in …
If Clyde shows up to sell you cable, run. He told me he could install it after countless employees told me I was too far off the road. He did and two weeks later it conked out. 12 calls and 5 tech visits later I canceled it. It ALWAYS …
Moved to Virgie. They are only service available there. Took almost 2 months just to get internet turned on and it rarely worked. Call and ask them to do something regarding your account and they tell you have to do it online and they can’t …
I’ve had them for almost 3 years. I heard all the bad reviews and stories about them so at first I was hesitant about getting them but in my area (pound) their was no other choice well I’ve had great internet all 3 years 50up/5down for …
Overcharged for over a year, signed contract at a set payment, yet bill is still $300 or more month. Nobody knows what they are doing it seems in billing department and they can charge what they want because of location offering very little alternatives.
The people are friendly, very helpful. Services are great with fast speeds, they offer new generation streaming television and digital telephone. Have several different ways to pay. Tons of advantages here
I have been thinking of leaving ATT because of the horrible internet they provide and the expense of Direct TV. I think my mind has been changed.
My daughter, who is disabled, has not had phone/internet service since August …
Updating this after a year from 2 stars to 4. They’ve gotten alot better and I haven’t had any service disruptions that lasted over a couple hours at all. They’ve also worked with my bill, but I always call the local number. I won’t give …
If I had any other choice in a provider, I’d choose them over this one. To put it nicely, I don’t think anyone at the company even knows what the word speed means, nor do I think they really understand how the internet works. Or maybe they …
Honestly, I’ve been surprised with how reliable these past few years have been in my area. Early 2020 was hell with the internet outages. Now, hasn’t went out ONCE. The speeds have also been considerably stable.
I’ve had their internet for 5 years now and rarely go without it. They’ve always been quick to get a tech out, too. We updated recently and was having speed issues. They sent Jake C out to assist. He was so respectful and extremely helpful! When we arrived our Speedtest was giving 89.6 when he left we got over 500!
They up our gb’s from 1,000 we we’re going over and our bills were never less than $162.00, we called they up our GB’s to 12,000 and left our speed the same way up, for $89.76 per month A+++
Great when it works but is down more than it is up recently. We’ve even removed some of our streaming devices from our network to see if it would help. With only 3 computers, of which only 1 is used frequently, 2 fire TVs, and 2 echo dots …
Got a bundle package in Nov. and have had nothing but trouble with the internet since then there isn’t a day goes by that it doesn’t go out which in turn we lose tv and phone. For 1000meg we shouldn’t have these problems. We cant hardly …
I’ve been a customer of IMC since 2007. They’ve always been terrible liars who just raise rates whenever they want. Recently I’ve been having an issue with nightly outages -every single night. I have my aquariums on wifi enabled plugs so I …
Poor reliability, it’s understandable with the terrain in which IMC operates that service reliability is always going to be an issue, but I do believe that the amount of service interruptions we experience is excessive. I work from home and …
So slow!! It always goes out then comes back sometimes it works really good then other times it doesn’t. I’ll have to reset my router a thousand times for it to even work and get a connection again.
If I could leave this review with negative stars, I certainly would. I’m of the opinion that this company is still in business only because they benefit from a captive market. If I had any alternative for an internet provider, I’d never …
I wouldn’t not recommend purchasing any product the company offers. Service interruptions are common place. The customer representatives are extremely rude and to say they are unhelpful is and understatement. My most recent interaction with …
I don’t suggest using this company; I’ve had it for around two years and would switch providers in an instant when/if available. I have one of their internet packages and disruptions in connection is common, I lose internet up to four times a day and twice on a good day. Not to mention the poor customer service in my experience.
Service is horrible, internet goes out everyday and when it is up the speed is slow. Have put in multiple service tickets for the same issue with no fix. Every time the service technicians come out they say something different is wrong. If …
If I could give them 0 stars I would. The service is just trash. If it doesn’t go out two to three times a week it’s a decent week. I would love a different service, but the monopoly they have around her saves them from bankruptcy. If there is anyway you can avoid this service, so at all costs.
I’ve never left a negative review despite overpriced services, consistently slow speeds, and an actual bandwidth cap in 2022, but this time hits different. Our service has been out for four days and despite calling customer service they …
Tks
There are no other service options in my area, so I’m stuck using this company. That being said, my cell phone service is faster than this internet. I’ve lost my job because of continuous interruptions and the inability to stay connected. …
I like intermountain cable I have sudden link where I live at the moment wish it was the other
Lol…. imc
Poor services.
Fast service
Great service
Recommend it
cancer and AIDS x67
Great pricing
Terrible
Internet is alright.
nice polite people
My back
High prices for TV and internet
Prices and service is awful.
Very satisfied with service
It’s ok
Cost goes up service goes down.
Fast service friendly people
Way better than frontier
Customer service is very rude!
Internet is horrible and so is the service!
ur alls internet makes me want to pull the trigger
Great place to get phone, TV and internet programming.
High prices poor poor poor services
Pay for 50 meg internet and barely get 3-5 megs.
Worst equipment money can buy, and tech support is terrible.
Outrageously over priced for just internet only
Trying to access Internet at my sister’s house. This is like being back on dial up.
Over priced Internet is always out you don’t get what you pay for
Service and prices are terrible!! Do not recommend but who else you going to get!!
The internet sucks and is to pricey and is constantly going in and out
Capped data, spotty connection, slow speeds, eggregiously overpriced, but the only option in this area.
this is the saddest excuse for a company ive ever seen, please quit your job and go somewhere else
Garbage service data caps are bull they have a monopoly so nothing to be done and they know it
prices are to high!, the only reason they do this is because there is no other company that offers it in most of the area
Garbage horrible provider have the highest package Andy still have internet problems
Worst service ever!!!!! The internet goes out everytime a bird flys over!
Worst internet company to exist cuts out and doesn’t even provide quality internet
Price gouging company with data cap worse company ever created.. don’t see how they still have the doors open
Gives me absolute and extreme aids, cancer, and diarrhea………………… Like wut in der wrld du one du wifth this cancer.
Modem hasn’t worked for a week and they are tak My forever to bring me one
Worst internet provider out there. No customer service and constantly inconsistent internet.
Never works like it is suppose to. If you have the 50meg package expect about 10meg.
Everyone was very nice and helpful. Ordered telephone and internet. Comfortable atmosphere.
Internet is TRASH!! Won’t stay on for more than 4 hours at a time.
The most horrible company I’ve ever dealt with. Prices are outrageous and the customer service is basically non existent.
I can only pay my bill online when they are open and my bill is due tomorrow and they are closed today and tomorrow, this is stupid they need 24/7 online bill pay..
They keep raising their prices and they take channels away also!!! That’s why we have ROKU now!!
Ridiculously over priced and they force you into a bundle, and data caps now, if I could pick anyone else for internet service I would.
The sh*ttiest company I have ever dealt with, definently get sudden link if you can. Terrible service
It’s a complicated place to get to if you’re trying to exchange or replace something..That office in a different place
So far, after several months, I can report, that this has been my worst experience with an internet provider since dial up.
I know they are the only cable company out there but we have rebranded them intermittent cable because it’s out so much here
The counter clerk was ver helpful, very efficient in her work, and solved my concerns completely.
my friend has imc.he says it sucks.i was going to get service ,until i saw the reviews and word of mouth…..we are being held hostage by companys that have no regard for their customers..screw you imc
By far the worst internet service I’ve ever had out of all the providers I’ve had living in a few different states
the worst customer service ever, they will lie to you to make you purchase or pay for something that you do not get!!!! Do not trust anything they say!
Every time you speak with someone they will change their story! WHen you call again you will get a different answer!
Went out 10times in 1 day and yesterday it went out 7 times in 1 day. like fix ur crud IMC.
Only option available where my mom lives….so that is what we have to use. If i could rate no stars then that would be more appropriate for their service and competence level.
900ping all the time. I called the company about fixing/upgrading and they pretty much told me they couldn’t do anything so I guess I’m out of luck.
They are very curtious and explains everything to me I wouldn’t try no other cable company I thank them so much for listen to me
Never in a hurry to help when things go down and have some of the rudest customer support. Will tell you they’ll be there on a certain day at a certain time and never show.
Worst internet on earth. You pay WAY too much for low internet speed, and they still throttle the speed any chance they get. McDonald’s WiFi is better than this.
Great service was easy hook up and very friendly. Answered all questions and fast service so glad suddenlink wouldnt service my area lol. Thanks for helping us out and hooking are internet up!!
You do NOT get what you pay for. High prices for slow internet. WiFi is spotty at best. If you have a choice, choose someone else.
The service isnt perfect but i could handle that its the fact that the customer service reps are so rude and seems like they dont want to do anything to help you and in times like this you would expect that to be a priority but then i just got hung up on by the rep
Horrible. I would never recommend Inter Mountain Cable to anyone. We pay for “UP TO” 50 Mbps and my internet usually runs around 5-20 when it actually works.
The past week my internet has been going out every 10 to 15 minutes on and off, and today its been going out every 5 minutes all day long. This is just ridiculous, the amount being paid for the quality internet is just unacceptable.
Internet goes out all the time and takes forever to be fixed
I have had intermountain for almost a month and Cable sucks and I have the 50 meg internet and can’t even stream Netflix if I could give them a zero I would but the thing is this is the only internet and cable offered in our area I am a …
I believe this company takes advantage of it’s costumers, it’s our only source of tv, telephone, and internet in the area. The price continually rises and the service is not satisfactory.
Please if you can pick another cable/internet provider DO IT, DO NOT PICK IMC, their service is absolutely horrible, and the prices are WAY higher than they should be, and if IMC looks at this PLEASE FOR THE LOVE OF EVERYONE, AND EVERYTHING …
DO NOT ORDER! I was lied to about my order, equipment, and service. Called to correct the problem and they told me I had give them more money to fix what they lied to me about. Dirty company.
Horrible company horrible prices only choice around would rather eat glass than deal with the customer service horrible all around they have a monopoly if u go with them ur selling ur soul
I’m so sick of getting my bill literally EVERY SINGLE MONTH with another charge or extra charges for no reason. You call about it to see why bill went up again, and it’s the same answer every time, “went up across the boards.” I can understand once a year, but seriously guys!?! SEVEN TIMES SINCE AUGUS?! Unexceptionable!
I pay $125 a month for regular cable and nothing is never on but reruns they could have a program for people on a fixed income to where they didn’t have to pay out so much money every month they don’t care about their customers
Constant outages, horribly over priced, technicians never show up and when they do they don’t fix anything, all in all the worst company I’ve ever had to deal with.
Horrible customer service, internet goes down atleast 4 times a week, speeds are not even close to what I pay for. Worst Isp I’ve ever had to deal with, I do not recommend.
I wish I could leave 0 stars. Worst internet ever. They slow your speeds, it only works half the time, and you’re probably better off with dial up. Total trash. 10/10 do not recommend👎 …
I have had a terrible experience with my internet service for the past year. It is never working properly and unfortunately this is the only provider in my area. I can’t wait for U-Verse to be offered in my area.
Service is absolutely garbage, internet is always going out at least once a week. They say they’re always working in my area but they aren’t, and the days that happen the internet is going in and out about every 15 minutes.
Worst compony! Overpriced, i could buy a new ford f150 with how much i pay.
The internet goes out 2 or 3 times a day for at least 30 minutes to a hour sometimes longer but they wont comp u for that still over charge you wont let big internet companys vome in here cause they wanna let these smaller one over charge an force us to pay it to have internet
Seems your not allowed to give 0 Stars.
Internet constantly goes out, been this way for over 5 months and all they wanna …
Internet is greatly overpriced! Extremely slow speeds. Reminds me of dsl 15 years ago. Eastern Kentucky is being held hostage by Appalachian wireless, American electric power and Intermountain cable. What a pathetic place to call home. Smh.
I would not think people should stay as far a way from this company as humanly possible. Back on July 27th, 2014 our stupid phone system went down for 3 days do to a cable coax issue and this company left me with no telephone service to …
Can’t get it the t.v. can’t watch anything. It not good
My room mate has WiFi through your company. And for one your prices for wifi by it’s self is like WOW!! And to top it off its slower than malasses on a cold day.
Use mainly for Netflix and online gaming. Netflix constantly has to buffer, get kicked out of games because it can’t hold a connection, honestly the worst wireless internet I have ever used. Guy even said they don’t guarantee their wifi …
we have the service for phone, net, and tv. contract agreement was $99.00 per month & no data usage cap on internet. they breeched contract 2 ways. …
Horrible cable and poor internet connection. Almost no help from the company and their “fixes” only fix the problem for a day or so if at all. Is there a -5 star option? …
The Gearheart monopoly their internet and phone service isn’t worth the price, This has to end everywhere else the price is lower and the speed is faster, 2 tin cans has better reception. I rate it on a scale 1-10 1 being the worst I give it a 1.If you can get something else my advice is go get it.
Worst provider I’ve ever dealt with. Since upgrading to the required dtv boxes the service is unusable. Universal remotes can’t be programmed to the boxes so every time the cheap remotes stop working I have to travel an hour and trade them in. Also the boxes tear up periodically too. Complete junk.
If you like to have internet for a few spotty minutes a day this is the provider for you. Every time they come to “fix” the problem or a work order is put in to “fix” the problem it’s useless because it never works.
I was on hold for over 18 minutes before someone assisted me in the billing department. The person assisting me seemed nice, but probably inexperienced. I was asking for help to get my cable bill cheaper, i do not own a HD tv, so i do not …
The prices are to high, the service is a joke. Everything about this company is pure inconvenience. I could not even cancel my service over the phone i had to make the hour and 20 minute drive to harold to bring my equipment back. The most unreliable and expensive cable provider i’ve seen. Sadly they have no competition.
We had unlimited data internet and then get a bill saying we went over our data limit. So I go in and they say everyone got a letter saying it would be limited. But we never got one and everyone else I talked to about it said they didn’t …
Absolute worst. Internet service had been spotty all day. Contacted tech support, and their advice was a direct connection between modem and PC. That worked about as well as you could expect. And it was a pointless exercise. I could tell …
Higher than average pricing. Not the easiest process for initial service order placement. Speed seems consistent. One service outage in the last month, but that can happen with any provider. Watch out for low data cap.
This is the most horrible company I have ever been forced to deal with. If there was even ONE OTHER OPTION in my area they would be out of business in a day. The internet, that you have to ludicrous amounts of money for, is TERRIBLE AND …
This is a horrible company. We’ve had major region wide outages on a consistent basis since getting cable through this company. Heaven help you if you have to call customer service. I really think they send their employees to training to …
The absolute worst I’ve ever seen, I’ve traveled around the country and I keep coming home but this ISP is worthy of zero stars in any category they refuse to keep up to demand it’s no longer about you it’s about the customer, clue in to the times!!!!!!!!!!
so because I already have service I don’t get the discounted package since they’re forcing us to do online school…have to add another $30 to my already $140 monthly bill…but if i didn’t have service already could get a package that would cover the data needs for school for $30 a month…that is NOT fair at all
There’s a reason this place has horrible reviews! I’ve never seen such ridiculously slow service. There’s no reason it should take over a week just to process my order for internet without setting up any kind of service date when it’s …
I applied in December for the basic cable and Internet package. 114.00/mo (before taxes, hidden fees, etc) they told me then it would take WEEKS for someone to come and hook it up so I forgot about it. Called today and they said I would …
thieves. they overcharge for basic services, they have the rudest employees. when you walk in their office there is a heaviness & dread in the atmosphere that is just awful. billing issues are common as ive had billing errors for the last …
Good service when it don’t go out once n a while. But when you call them when your service is out they seem to get on it.
I have to agree with all the other reviews. The service is the worst of any company I have read ever dealt with. My internet connection will always slow way down, or even kick completely off at around the hours of 10:30pm through 12:30 pm …
I’ve been a customer for several years, having moved to the area from a big city before, and unfortunately IMC is the product of a monopoly. They have a hold on the region and over bill people who have no other options. As a whole, the …
Internet constantly loses signal and there are outages several times a month. For the amount that you have to pay for a decent speed ( outrageously overpriced btw), you would expect the internet to be consistent and lightning fast. Neither of these is the case.
Where to begin….
I had no choice but to get IMC after having to move. I’ve had their service for …
I don’t know why intermountain cable had such horrible reviews. I used them for internet for about 8 months. No hidden fees, everything was straight forward. When I went to shut my service off, it was a simple turn in of equipment and done. …
The absolute worst internet I’ve ever experienced. The owner P.D (also known as Paul Douglas) purchased a $2 million dollar house a few weeks ago, but they can’t invest into bettering their infrastructure. For 4 nights in a row we’ve experienced an “outage” and we live 100 yards from the main office.
Way over priced, horrible customer service, and awful reliability. This is one of the worst companies I have ever done business with. This is our only choice of cable internet where I live and I have no other option. If you do have other …
Horrible service! Horrible attitude. In out in out in out. It’s deplorable and I’m personally ashamed that this company has not been identified to the better business bureau!!
They came earlier then expected, good speeds!
Worst cable/internet provider I’ve ever had. Unfortunately they are the only provider the the area that provides internet. Bundles are ridiculously overpriced, service sucks, customer service sucks. After the year contract is up they don’t …
Not sure why everyone is rating them so bad. The technical support department could use some improvement as far using their resources. However the internet speed is mostly consistent and very few outages. Mine started having issues last …
Horrible quality service, internet is out most of the time, and they throttle your speeds into the ground during peak hours and lie about it. Do not trust this company, they’re slime, they have a monopoly and know you don’t have a choice in …
If Clyde shows up to sell you cable, run. He told me he could install it after countless employees told me I was too far off the road. He did and two weeks later it conked out. 12 calls and 5 tech visits later I canceled it. It ALWAYS …
Moved to Virgie. They are only service available there. Took almost 2 months just to get internet turned on and it rarely worked. Call and ask them to do something regarding your account and they tell you have to do it online and they can’t …
I’ve had them for almost 3 years. I heard all the bad reviews and stories about them so at first I was hesitant about getting them but in my area (pound) their was no other choice well I’ve had great internet all 3 years 50up/5down for …
Overcharged for over a year, signed contract at a set payment, yet bill is still $300 or more month. Nobody knows what they are doing it seems in billing department and they can charge what they want because of location offering very little alternatives.
They are my Phone, TV and Internet providers.way to high on the price.I pay $180 a month…
The people are friendly, very helpful. Services are great with fast speeds, they offer new generation streaming television and digital telephone. Have several different ways to pay. Tons of advantages here
I have been thinking of leaving ATT because of the horrible internet they provide and the expense of Direct TV. I think my mind has been changed.
My daughter, who is disabled, has not had phone/internet service since August …
Updating this after a year from 2 stars to 4. They’ve gotten alot better and I haven’t had any service disruptions that lasted over a couple hours at all. They’ve also worked with my bill, but I always call the local number. I won’t give …
If I had any other choice in a provider, I’d choose them over this one. To put it nicely, I don’t think anyone at the company even knows what the word speed means, nor do I think they really understand how the internet works. Or maybe they …
Honestly, I’ve been surprised with how reliable these past few years have been in my area. Early 2020 was hell with the internet outages. Now, hasn’t went out ONCE. The speeds have also been considerably stable.
I’ve had their internet for 5 years now and rarely go without it. They’ve always been quick to get a tech out, too. We updated recently and was having speed issues. They sent Jake C out to assist. He was so respectful and extremely helpful! When we arrived our Speedtest was giving 89.6 when he left we got over 500!
They up our gb’s from 1,000 we we’re going over and our bills were never less than $162.00, we called they up our GB’s to 12,000 and left our speed the same way up, for $89.76 per month A+++
Great when it works but is down more than it is up recently. We’ve even removed some of our streaming devices from our network to see if it would help. With only 3 computers, of which only 1 is used frequently, 2 fire TVs, and 2 echo dots …
Horrible Customer Service Experience from a business that was previously outstanding. …
Horrible Customer Service Experience from a business that was previously outstanding. …
Got a bundle package in Nov. and have had nothing but trouble with the internet since then there isn’t a day goes by that it doesn’t go out which in turn we lose tv and phone. For 1000meg we shouldn’t have these problems. We cant hardly …
I’ve been a customer of IMC since 2007. They’ve always been terrible liars who just raise rates whenever they want. Recently I’ve been having an issue with nightly outages -every single night. I have my aquariums on wifi enabled plugs so I …
Poor reliability, it’s understandable with the terrain in which IMC operates that service reliability is always going to be an issue, but I do believe that the amount of service interruptions we experience is excessive. I work from home and …
So slow!! It always goes out then comes back sometimes it works really good then other times it doesn’t. I’ll have to reset my router a thousand times for it to even work and get a connection again.
If I could leave this review with negative stars, I certainly would. I’m of the opinion that this company is still in business only because they benefit from a captive market. If I had any alternative for an internet provider, I’d never …
I wouldn’t not recommend purchasing any product the company offers. Service interruptions are common place. The customer representatives are extremely rude and to say they are unhelpful is and understatement. My most recent interaction with …
I don’t suggest using this company; I’ve had it for around two years and would switch providers in an instant when/if available. I have one of their internet packages and disruptions in connection is common, I lose internet up to four times a day and twice on a good day. Not to mention the poor customer service in my experience.
Service is horrible, internet goes out everyday and when it is up the speed is slow. Have put in multiple service tickets for the same issue with no fix. Every time the service technicians come out they say something different is wrong. If …
If I could give them 0 stars I would. The service is just trash. If it doesn’t go out two to three times a week it’s a decent week. I would love a different service, but the monopoly they have around her saves them from bankruptcy. If there is anyway you can avoid this service, so at all costs.
I’ve never left a negative review despite overpriced services, consistently slow speeds, and an actual bandwidth cap in 2022, but this time hits different. Our service has been out for four days and despite calling customer service they …