Intermountain Gas Company has grown along with Idaho. Today, Intermountain Gas Company is a natural gas distribution company serving more than 402,300 customers in 74 communities in southern Idaho. Intermountain is a subsidiary of MDU Resources Group, Inc., a multidimensional natural resources enterprise traded on the New York Stock Exchange as “MDU.”
| Friday | 7:30AM to 6:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 6:30PM |
| Tuesday | 7:30AM to 6:30PM |
| Wednesday | 7:30AM to 6:30PM |
| Thursday | 7:30AM to 6:30PM |
555 S Cole Rd, Boise, ID 83709
I needed an account issue straightened out, and customer service at IG was very helpful and got me all taken care of, thank you…!
It was good
No complaints
horrible time consuming
U guys suck
The visit was good
Kw8682 license is dangerous on the roads.
Thank you for keeping us safe.
Consistent, friendly customer service.
Thanks for sending 50+ bills in separate envelopes to the same address……
Truck license plate KW 410 driving South on meridian Rd, 8:05am, 9/19/17. Driving erratically, cutting cars off, swerving in and out of lanes with no regard for other vehicles on the road.
HORRIBLE
INTERMONTAIN GAS HAS THE WORST PAYMENT ISSUSE EVER
@Dana Hoyer lol this is for intermountain gas not Idaho power lol XD
Easiest utility to work with to date. Never had any issues with them.
Had gas scheduled to be turned on and of course it doesn’t happen!
The ONLY reason I am giving this 5 stars is because after my 3rd phone call to get my gas on at my new rental because of Intermountain gases error, Lynn was very helpful and got approval from her supervisor because I have children in the …
Intermountain Gas Company is a monopoly, they treat their customers poorly because they know there is no other option for gas service in Boise. I overpaid my bill last Friday and had a $34 credit on my bill, I was shocked when my kids …
Obviously cant tell time, their tech was late in comparison with the time that was quoted . Very knowledgeable on the phone though…..NOT!!!
Bah. It’s a utility company. Be prepared to be taken advantage of.
I have never had any issues with IGC. I call the Speedpay line and pay with a card no issues, never been over charged or any of the issues I have seen here
Charged an unauthorized fee of almost $263 to my bank account and refused to refund it. I now have a huge credit on my IG account, but my bank account is negative. Is there an alternative or are they a monopoly?
I have to pay an ‘Initiation’ fee – am I in a Intermountain Gang now?
Here’s the scoop. We purchased a home and changed over all the utilities….except the gas. Whoops. Problem is that they shut it off on a Thursday and the tech didn’t say a word, leave a door tag or anything. By the time we figured the gas …
Call representatives are always able to accommodate my needs and in a professional manner.
I work there. It is a sub of MDUR, i work for MDU. Montana Dakota Utilities.
We didn’t have any problems until we canceled our service. We moved out of state, and something happened with our forwarding address and we lost a lot of mail. I’m assuming that’s why we never received letters with our account payment until …
Customer service is not helpful. They do not see gas needing to be turned on as an emergency.
I wish there had been another option. I was recently sent down to Texas for training. While there, my payment method with IGC was compromised and I was unable to pay the bill through any other means. Subsequently, my gas was turned off. …
Their payment terminal is ridiculous. Constantly have issues trying to pay with my debit card. They say that it is not the card on file for me and therefore it must not be mine and that I can’t use it. Horrible customer service too.
Quite often, like today, their website doesn’t work…Won’t open or Sends you to another site…Would Love to see this fixed….
I sold a house. The new owners didn’t switch over gas service. I received a PAST DUE notice from Intermountain Gas. I paid bill so it didn’t effect my credit rating. When I finally sorted it out, Intermountain Gas said “Too bad, we have your money and you just paid for their gas bill”. Their customer service is extremely poor.
This company doesn’t care about customer service. Kelly is very argumentative and will tell you no for any given reason. Very poor customer service.
Always helpful and willing to help when needed. For a service company without a real face they do a great job.
Do not trust these guys on pricing. I think they make up units to what they feel like they can get away with. Unscrupulous imo.
Got what i needed done with no hassles. Professional. Courteous. A++ thanks again for your great service!
27 minute wait to pay a bill over the phone. I’ve never had less than 25 minutes when I call. I hope they figure out this problem and train there employees to handle calls better and faster.
Purchased a home Dec. 2016 and contacted Intermountain Gas Company. Spoke with “Shane” who was most helpful and professional in transferring and connecting gas services from the previous home owner to me. Awesome service!!! Decided to …
I’m extremely frustrated upon discovering the Int Gas Co has no customer service office! Made a trip to drop off Energy Efficient Rebate application only to discover there isn’t even a drop box! They even refused to come to the door to pick it up! So inconvenient! They don’t want to go out of there way to assist an old lady!!
Can’t simply call just to check if I’m actually getting gas turned on cause no ones showing up like I was told
Terrible service. Double charged me after threatening to turn my gas off. Money was in my account, their system messed it up. Absolutely awful
The reason I’m giving you one star is because when ever I call to ask for help no one answers the phone is there anyone actually working there? Hello? Hellloooo?
The worst. Said they would call 20 minutes before arriving. Called from my house and we’re gone within 4 minutes. Called the company and was told they were headed straight back. That was an hour ago. Company says they have no way of giving an ETA but he is SO headed this way. Good thing they have no direct competition I guess.
Customer service is trash they offer no help I had no hot water or heat for 2 weeks welting 2 babies in the home they said good luck.
I turn on my stove, fire comes out. Love it.
Thanks Ernie for going above and beyond for us in Boise today! He provided above and beyond customer service and really got us out of a pickle! Starting the year off right, Ernie! Keep it up!
We noticed a gas smell at the pipe going into our house. This happened at 10:40 pm and they were here within 30 minutes and fixed the problem. Thank you for your fast service!
On hold for almost 20 minutes. Needed some answers about our account. Lady comes on the phone and says she is only taking emergency calls and she cant help me. I ask to be transferred and she says no. What the heck!!!
I like anything without a freaking phone tree. They answer with just a few button pushes.
I have never had to to call and ask for a company to take my money. They just will not let me pay my gas bill.
Frist time customer for this gas company. “Really” you have to go to Albertson to get help on paying bills. So guess I’ll write a check and never get to know the real Gas company people….🤔 …
An 877 number claiming to be Intermountain Gas left me a voicemail saying there was a problem with my account and I needed to call them immediately. So instead of calling the number on the voicemail, I googled the local phone number, called …
What happened to level pay, our bill went up $20 from may to june, and another $18, our usage for month was $10… who screwing who?
I sold my property in October 2020 and I come to find out that I still have a landlord agreement, that they are holding me accountable for in May 2021.
Idaho Power managed to handle the transition most efficiently. Perhaps they could use some smarter people 🤔 …
Explain to me why I have to supply your technicians the tools to do their job? A lot of the new homes have furnaces in the attic. Why must I have to buy your technician a $300 ladder so he may properly do his job? He has to inspect the …
I use checks to pay. I was called today to threaten to turn my gas off because one of my checks was slow getting in I had missed a $42 payment window although I send $100 check or a $200 check at a time to say here use this as needed then …
Working in property management, I have to call utility companies frequently. Intermountain Gas has the best customer service of any utility company I’ve dealt with. Thank you so much to all the great customer service reps who are always …
Moved out 2 months ago still getting charged for old rental, even though I call and cancel. They said I never called. Then I told them I can show proof of move out still won’t do anything. Gas Bill was 2 time higher then when I was in the unit, also a new tenant moved in month later. Wow great company.
They’re closed on the weekend, so if you need them to come turn on the gas in your new place don’t expect to talk to anyone till Monday.
I was smelling gas outside of my meter and was concerned about a leak. I called Intermountain Gas and they came out to fix it promptly. Thank you!
Wanted to do a simple transfer of name/account. Account is current/paid up. But rep insisted on “startup” fee, when there’s no cancelation/new start. All the other Boise utility companies did not charge me, or ask for invasive privacy issues. Annoying. Pls. fix process.
The staff are professional and very gracious. I wasn’t having a great day and the young lady still helped me achieve the goal we needed. Gas meter mounted, building almost complete. Thank you!
Called them Wednesday afternoon because we had forgotten to update our card information and our heat was turned off while my kids and I were out of town. We understand that this is our fault but what isn’t our fault, is the fact that after …