Excellent customer service. Ece B. was very helpful and answered all our questions. Her exceptional customer service was greatly appreciated. Thank you!
Worst possible bank ever. Every time I go there it takes 30 mins in Drive thru when no one else is there. I get the run around or they tell me their system is down. Save yourself a headache and go to another InTouch bank.
It was mostly ok. When I asked the rep about investing options and he said that he is going to add me in the queue for someone who is expert in that call me. And its been 4 days no call.
My experience has not been good as when I sent requests over email and never get any follow up on the request. I have to constantly check back on the status to see if the request has been taken care of or not.
Reached out to Kelly Stevens today and she not only instantly understood my problem, but she figured out how to achieve what I needed AND found a way to avoid future issues with not receiving my canceled checks! Thanks Kelly!
We travel and live, usually not where there is a walk-in branch, but for the last 25 years we have done all our banking with InTouch without skipping a beat. Who needs a local branch when you have mobile banking!
Great Experience & Great Customer Service. Dezi was very helpful, addressed all of my questions and follow up in a very timely fashion and was very pleasant to work with. Thank you!!
Fast service, went into get a replacement/ new debit card as I lost the first one. No questions asked they when out and gave me a new one. Definitely 5/5
Spelled my last name wrong on my debt card. A debit card I had to get because apparently my other card was compromised (I only know this from a form letter from ITCU) with no explanation. Do yourself a favor Bank somewhere else)
Before you try them. Try 5/3 bank really eazy bank no fee for nothing their costumer service supper and you pay on line or phone free and eazy and their rates are bar none
Esmeralda Olmos was a Pleasure to work, I wish all your employees were this helpful, And enjoy it as much as she do helping your Customers,I was very upset about in touch putting more insurance on the truck, as was thinking about leaving and going somewhere else, But after my experience with Ms Olmos, I’m staying with In touch.
The person in Nevada who called me sent forms for me to sign to open a new checking and savings account by email. The attached forms were sent by normal email and included my name, address, and SSN. These forms should have been sent by snail mail or at least secure email which was available.
i wouldnt bank with them if i was you they try to screw u over anyway they can with overdraft fees. if you like giving ur money away this is def the place to do it. if u like saving ur money go to another bank.
Love this bank! Staff is very responsive and helpful. I worked with Dezi Beltran, and I had a fantastic experience! Will be recommending to friends and family!
I have been a member for 32 years and they have never disappointed me as a customer. All my family has accounts with them and I would recommend them to anyone that needed a new bank.
I love the customer services there all ways so friendly and courtesy is awesome. they help me in all my personal need and fix any problem right away keep it up Intouch credit union
Always have supportive representatives when i have to reach for help on the phone. Luis Gonzalez was very helpful today walking me all way through the process of changing information and restoring my account.
Teylore Harrison was extremely helpful while assisting me with a transaction that would help me save money over the next two months of holidays. The branch was kind, efficient and helpful! Thank you!!
Judy from the loan office in touch credit union Plano Texas democracy was very polite and patient I really appreciate them and there great customer service keep up the great work. Wish I could give more stars
Nothing worse than waiting in line to use the ATM that does not show that they machine is out of service finally get up to the line machine allows you to put in your card only to then state that they cannot complete the transaction due to …
I reported fraud activity on my account and it still has not been resolved and money has not been placed back in my account after the 10 business days they need for the investigation! Everything they do is like dial up internet and their …
Last week they wouldn’t take my shared branch payment as I had recently moved & my credit union was out of state as well as my ID. Very unhelpful…why bring in 2 forms of ID & a coupon book if they’re still going to deny service. Makes me want to refinance my loan.
Oh my god… Esmeralda??? You are EVERYTHING!!! Your patience, as well as your kindness, and transparency made me feel WAY less anxious about applying for a personal loan during this pandemic, creating such financial distress. I can’t think …
Whenever I do go visit, I always have smiling faces. Just recently, I had an issue with processing my loan payment over the phone. I finally called in and complained that the payment was processed but never withdrawn from my checking …
Horrible customer service! Called to get a 10 day pay off for my loan and the agent told me he will email it to me. It’s been 24 hours and I still have nothing! They do not care about their customer and do not follow up!
This used to be the EDS CU. Back in the day, it was an excellent place. Service has been going down-hill significantly in recent years, and their rates aren’t nearly as good as they had been (hard to beat them in the past). …
I’ve had accounts with ITCU since it was EDS credit union, 14+ years. It’s constantly getting more inconvenient to get anything done on our accounts, the customer service has gone down, and the random closures to the website and online access without warning has become an issue.
They failed to notify me about a past-due payment on a signature loan that I co-signed. It was paid for 2 years on time and it was marked as 30-days late, I asked to see if they could remove it from my credit (as a goodwill removal) and they couldn’t do that for me. Never again will I do business with ITCU
Working with Magdalena Anaya from the Plano Office was great, she did two loans applications for me pretty fast. I recommend working with her, and the excellent team at the Plano Office.
I had this great idea of setting aside a second checking account specifically for house maintenance repairs and enhancements. I would then be able to transfer money into it from the general checking account and/or add money through photo …
I was very satisfied with how Brit took care of me & took his time to attend to my needs to resolved all my issues: set up my mobile banking, set me up for Zelle & even check CD rates for me & opened chip kids acct for my grandson. He’s a star !
I have been an In Touch/EDS credit union member since 1984. Until recently I have been extremely happy with the service and support offered from ITCU.
Last month I entered the credit union to withdraw a large amount of cash, that’s …
I can’t imagine banking anywhere else. Never in the almost 10 years I have been a member have I ever had a negative experience. InTouch staff has always been ready to help any time I ever called. InTouch is awesome.
I joined Intouch Credit Union with checking and savings today and want to thank Esmeralda Olmos for her professional assistance. Because of my experience and ease of joining INTOUCH I’m financing an automobile with Intouch Thanks for all your help!
Julie Miller, with the Cannery branch, is a definite access to InTouch. Her ability to look outside the box, and help a client is to be emulate. Problem solving and client satisfaction is her absolute goal.
A bit “SHOUT OUT” for a job well done.
I was fortunate to get to work with Taylor Harrison today! She is incredibly knowledgeable, friendly and goes to great extent to address every question I had was answered. …
I use both ITCU and Chase; they are WORLDS apart. If you want effortless banking, I would recommend looking elsewhere. ITCU’s system is antiquated, their updates lock you out of the system and then you’re #113 in the queue with no access …
This is one among the best banks that have worked with, They are very patient in explaining the details of the products available and how we can benefit about it. I worked with Neha Vij she is an amazing lady and she just goes a extra mile …
Terrible customer experience if you have issues. I called their customer service line twice…. 1st call (Wait for 30 minutes), 2nd call (Wait for 10 minutes). There is an issue with incorrect information being displayed about one of my …
I’ve been with ITCU since they were EDS CU, and unlike what another reviewer said, their service has not gotten worse nor have their rates (ps all banks have no gun signs -at least this bank is directly next to a police station which makes …
As long as I worked for the company, it was excellent. Afterwards, meaning RETIREMENT, I started having issues with Debit Card and my Bank Account. Now that it has been more than ten years of non-work status, I have decided to change …
I financing a car through InTouch. Very easy and quick process. Esmeralda and Alex are amazing and went way out of their way to help me understand the process.
I’ve been a client here for 12 years. This credit union has changed so much for the worse. They’re just another bank now. They are not relationship based. If you want a CU, go elsewhere; otherwise, you’re just dealing with a common bank.
Kwamecia was amazing. I have been in sales and service for last 30 years and she was second to none. The Branch was friendly and patient. If the level of service I saw on the front end is any indication as to the culture of the owners, …
5 Stars for Brian Bernuy ONLY!!! The customer service at ITCU has gone downhill in the past few years but Brian Bernuy has restored my faith in humanity! I was going through a tough time because my car was totaled and the insurance company …
I would not recommend this credit union. Service has deteriorated to embarrassing levels. Being a 30 year member I would expect more but get less every encounter. At one point I kept a large balance at this credit union but have reduced …
Staff is friendly and welcoming. Product line has everything I’d envision from a credit union. My problem is with the branch itself. I have been in the Troy, MI office several times and each time, I leave upset enough to close my account …
I called Intouch CU today to get payoff amounts for my car. I talked to Michelle Patel. OMG!!! She was so helpful, informative, personable, and most of all friendly. She knows her job and know how to treat customers. She’s a keeper ITCU!!
I lost my debit card on 2/11/17. I called “member care” on 2/13/17 to order a new one. I requested that it be mailed to me instead of me going into a branch to get it as I don’t have a lot of open time during their inside hours. On 2/24, I …
I have 2 Auto Loans & a Credit Card & have referred my father to InTouch FCU as well. They handle everything well, and have really good deals. Was the only reason my Girlfriend was able to get the vehicle she had wanted. Highly recommended!
I’d like to personally thank Cory M. for all the help he has provided me with. Quick, proficient, and professional. All staff has been very friendly and helpful with any questions or issues I have had since I joined. …
Esmeralda was beyond helpful and knowledgeable, she answered all of my questions with ease! The application process was so simple and straightforward unlike other institutions! I will certainly be telling friends and family about y’all’s …
Useless, unfriendly place. On multiple occasions they refuse to give me change. Wonder why???
I went in today with $300. I ask for 2 100s and a stack of 100 singles. I am …
Great personalized service. The banking manager walked me through the steps to open a special account. She took the time to ensure my mobile version of this new account was set up properly. I believe I made the right choice in choosing InTouch!
After my Review I received a call from Shannon W. Andrews and we had a lengthy discussion in regards to Business Accounts and Transactions. Shannon was extremely polite and helpful in helping to resolve the issues at hand and we were able …
I had a significant problem trying to make some expensive international airline reservations right away due to my debit card limit. I called member care and worked with Luis Gonzalez. He stayed with me through several steps to get my …
Been with ITCU since it was EDS CU and the customer service has always been top notch, Texas friendly. Their rates are great and Ian B. was professional and wonderful about communicating with me on the loan we recently took out.
Today 3/26/21, I walked into the Democracy location and was greeted cheerfully and professionally by Teylore Harrison. She provided exceptional service obtaining and printing out statements needed for my new apartment rental. Please give her a raise she deserves it!
Horrible experience with car loan and member care. Speaking with management all they can say is nothing they can do and “they are to big to send a friendly reminder” before they charge $2300 for less then 3 months of forced place insurance. …
I called InTouch with a direct deposit problem. Revenue could not be direct deposited using the account number on the check I sent to set it up. I talked to Luis G. at length and found out InTouch changed the way they identify my different …
I just wanted to take a second to mention the more than outstanding customer service I have gotten from Ms. Breya Martin. I stopped by the office (a total of 3 times within (1) week) to obtain a notary to gain access to my son’s account. …
After call numerous times and not getting any help I tried one last time and spoke with Teylore Harrison and she was awesome!!! Not only answered my questions that day but a few days later helped me get a higher loan amount so I could get …
I was trying to resolve a matter with my account and was up against a deadline. The response and assistance I received was outstanding. Customer service at ITCU is commendable and noteworthy. Looking to move my checking account to here. I very much the customer focused staff, well done!
This five-star rating is for Brian Bernuy ONLY. I have been an ITCU client for years and Brian is the only person at InTouch CU who has gone Above and Beyond Outstanding. I refuse to bank with ITCU because they have taken away friendly …
Great Bank with awesome customer
service. I had the best experience ever with my personal banker Esmeralda Olmos. She took extra time to help me with all my banking needs. She is Awesome.
By far the best bank I have ever used over my many years of needing a bank. Excellent customer service. Excellent security. If you are looking for a new bank then take a look at InTouch Credit union.
Today May 22, 2021 I was taken care of by Esmeralda Olmos (Senior Personal Financial Assistant) and the quality of service I received today was truly exceptional. Not only did we take care of business but it was quick, efficient and fun! …
Great experience opening a new account with Chassity at the Allen, TX ITCU location. She was very friendly, knowledgeable, and proficient at her job. Overall it was a very pleasant expereince.
Kelly from member care was so so patient. I have so much chaos going on with my business and investments and sometimes all you need is someone to walk you through the simplest of tasks w/o signing or giving a tone or redirecting you. I …
WOW WOW WOW! Dezi and Dawna both blew me away! Best banking experience I have ever had in my life. They got my loan approved immediately. I was so impressed I opened an account with them. This is truly the way all Banking Experiences …
I called into y’alls call center and was really frustrated and not in a great mood. I had an issue with a shared atm deposit, the young lady on the phone was so pleasant and friendly. Ashley went above and beyond to ensure I was taken care of. When I got off the call, my mood had been changed and lifted. Truly made my day better.
Not happen with the way your car loan are set up. The first car I bought from you guys was easy and still going good. The last one is a night mare. I like to pay my car loan way ahead of time some time 30 days before it due. This is the …
Esmeralda created today a GREAT image of ITC due to her Customer Service and Easy to Deal mindset.
We felt very comfortable being able to talk with her in both English and Spanish …
I came in just before Christmas and met with Teylore Harrison for a new debit card because mine had been compromised. She made the experience so nice and even made a new debit card for my husband because I told her his was cracked. This …
My father and I really appreciate how the ITCU staff handled the refinancing of my father’s auto loan. Their attention to detail helped to uncover/investigate an adverse item on my father’s credit report that he did not know was there. In …
Today I reached out to Member Care and spoke with Kelly L Stephens in Texas. She emailed me the correct form, helped me with some fields on the Skip-A-Pay form and was able to simplify my life by taking a payment for fees over the phone. …
I have been a member with ITCU for at least years or more. I’ve had a positive experience up until recently. I applied for a loan and was told I was denied due debt to ratio. My credit report was showing 2 mortgages I called and spoke to …
I’ve been a member for well over 30 years. Although the staff has changed the service is still stellar. I’m a lifetime member and will never leave my credit union. …
My experiences with InTouch Credit Union have always been great. Until this one. The agent who answered my call was less than helpful, did not provide any information without me having to drag it out of her and generally provided poor customer service.
The customer service is impeccable. For them now I only have one location they take very good care of me and I stay in the Metro Detroit area. I will definitely recommend this Credit Union because of their expertise and customer service and they have a very easy process of getting things done.
I have been with InTouch since it was EDS. I always receive excellent service when I visit or call. The Associates take as much time as needed to ensure all of my concerns & questions are addressed. …
I love the new location in Prosper. The staff is always friendly and ready to help me. All the bankers are knowledgeable. I like that you guys have three teller machines inside the bank now. My only concern is the gas line near the curb in the drive through lane. It’s hard to avoid if you drive a big truck.
The best service ever! The Senior Personal Finance assistant Esmeralda Olmsted was very co-operative.. accommodated us instantly even though we did not have prior appointment. Helped me walk through the process and got my work done within minutes!
Best experience we could have had with the loan dept. Althea made the process so simple and was so helpful answering all my husbands questions. This is why I have been a member of this credit union since 1999. They never seem to fail us.. I definitely recommend ITCU to anyone looking for a new financial institution .. A+++
I worked with Dezi from ITCU’s loan funding team recently and cannot say enough about how great my experience was. Anytime that I sent an email he was on the ball and answered all of my questions. Additionally anytime that I called them I …
I have banked with InTouch (formerly EDS Employees Federal Credit Union) for 20 years and I recommend them. Good customer service. It’s rarer and rarer these days to call a bank / financial institution and a real human being answers the …
After 2 recent bad experiences with banks I decided to try a credit union and In Touch was the right choice, I had an awesome experience. Teylore, the banker who helped me was professional, kind, and a joy to work with. I highly recommend In Touch! Thank you In Touch! ❤️, Andrea D.
I got in a fender bender that resulted in a total loss for my old sedan. Needed a new (used) car fast, and had been with InTouch for 6 years for car loans. They have always had competitive rates, and excellent customer service, but this …
I had an issue with my credit card payment, and called the online customer support to discuss the situation. I was assisted by Jasmine Hickman, who after a detailed discussion of the events was able to research and resolve the problem. She …
Worst experience ever. Teller Machines greet you to talk to a video teller. Then, when your task isn’t able to be completed unless it’s a live teller, you have to wait. And wait we did. The depersonalization is appalling. This is definitely …
I’ve been banking with ITCU for several years now on the personal side and recently had the opportunity to move my business account over from another bank. Shortly after making this transition, the need arose to request a business loan. …
I would like to thank Esmeralda for making it so easy and simple to get my car refinanced! In just minutes!!! She’s so intellectual and knows what she’s doing! Great customer service at that! Thank you so much esmeralda and all the great people from here, I will highly recommend such a great credit union!
I just completed my 6th loan with this credit union. Ian B. is phenomenal to work with. Very friendly, quick and thorough. Next time I need a loan I will reach back out to him directly. …
Well I don’t have a ton of experience with this credit union; this is just where I happened to get my car loan from. But I’ve never had any issues with my loan for the past year that I’ve had it, so that’s always a good thing! …
If I knew what I know now about this credit union I wouldn’t have gotten my truck. They force you into getting insurance, and have the nerve to have requirements. And if not met to there requirements you are charged for the insurance of …
Financial matters are not my field of expertise, and they make me a little nervous. And for that reason, I am grateful to have met with Rasy. She was personable, professional, knowledgeable, kind… and patient. Everything I needed to help me get my financial house in order.
These guys are great. They are personal, respectful and cordial. I even have a business line with the same guy now every month. His name is Oscar. And he made the stress of paying my auto loan off simple and easy. I went as far to call his …
I’ve waited several months to write a review because I was hoping it was a blip, but since the beginning of my relationship with this Credit Union (September 2020) I have been consistently let down. …
My debit card expired, and I came in for a replacement. Brittany fixed me right up quickly and with a smile! 10/10 would definitely recommend. I’ll come back anytime I need assistance. Cheers! …
FANTASTIC SERVICE!!!!
Awesome and fast.
Generally, friendly and efficient
Excellent
Great, prompt service!
Awesome customer service
Basi is always helpful
Staff was courteous and helpful
Alex and Victoria are awesome!
You can never get to a person to talk to
Great products, service and support!
good customer service, approachable and local.
Responsive and polite. High marks all around.
Thanks Esmeralda! Incredibly helpful today.
Great rates and fast service
Great customer service! Employees are always there to help you out!
Very professional and quick service
Quick, friendly service! Very happy! Thank you!😎 …
They took care of my needs at promptly and possible.
My customer service experience was great!
Been a member for years, considering changing because I Hate! the teller machines.
Not so great. Service has gone downhill over the years. Increasingly difficult to get simple things done. …
Worst lending experience of my life. Two weeks of misplaced info and emails.
Very Good Service and Low Interest Rates they Offer.
So glad I made the decision to open an account here. The staff is very friendly and professional.
Great products and awesome service! Ian was amazing!
Costumer care line can’t help with nothing, and no local numbers to call ? When you report fraud they toss you around and no one wants to help .
Ria, the manager, was absolutely amazing. So personable and very efficient.
Very awesome customer service and Very prompt
Thank you for your patience
Welcomed with open arms. Great atmosphere. Service was great thank you Dawna.
After hours the ATM at Democracy Drive rejects deposits for the last 3 times I’ve tried to use it. Very frustrating.
First time client. Appointment @ 12.45pm. Assigned representative @ lunch?
Excellent service in alerting me to fraudulent changes on my card and arranging for a new card to be promptly mailed out to me.
I’ve been a member since 1976. Always excellent service.
I have been a member since 1984 and have always had good service and wouldn’t consider changing.
I’ve been a member for over 35 years and have not seen the need to go elsewhere. Great policies, great customer service … they just make sense.
Great staff and experience! They were patient in assisting my elderly mother thru some banking transition.
Awesome: very professional and caring.
If you are looking for an auto loan, great rates, warranties, and excellent customer service.
Absolutely great customer service on our auto loan…highly recommended.
I previously had issues and all was corrected in a hurry. My faith has been restored. 🙂
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The offer was direct, loan processing was easy and timely updates
Excellent customer service. Ece B. was very helpful and answered all our questions. Her exceptional customer service was greatly appreciated. Thank you!
They handle my financial needs quite successfully. I intend to continue my association with them well into the future.
Ms. Olmos was very helpful and understanding of my situation. Please ask for her by name! …
Professional, quick service and as advertise on their website. I sure will do business with InTouch Credit Union.
Service with A Smile, i just love my Democracy Branch Team: Always showing how much they care about other’s …. (Way to Go)…
Called about information to refinance my auto loan and Esmeralda was really helpful.
Adding another account was very easy. Representatives communicated quickly and answered all of my questions. Great team!
Worked with Marlon on a commercial loan. All went smoothly as he kept close contact and answered any questions right away.
Chaundra- extremely personalble & professional. The process for a loan was quick, easy, and Intouch Credit Union…..Has “THE TOUCH”
Worst possible bank ever. Every time I go there it takes 30 mins in Drive thru when no one else is there. I get the run around or they tell me their system is down. Save yourself a headache and go to another InTouch bank.
The ITCU officer, Jon Powell, was so gracious enough and prompt in clarifying a point mentioned in an email regarding an “alert” on my SS number.
It was mostly ok. When I asked the rep about investing options and he said that he is going to add me in the queue for someone who is expert in that call me. And its been 4 days no call.
My experience has not been good as when I sent requests over email and never get any follow up on the request. I have to constantly check back on the status to see if the request has been taken care of or not.
Excellent representative compensating for poor information technology
systems. Hard call. Rep was five star. Infrastructure was one star.
Reached out to Kelly Stevens today and she not only instantly understood my problem, but she figured out how to achieve what I needed AND found a way to avoid future issues with not receiving my canceled checks! Thanks Kelly!
Great service today provided by Cynthia. I believe she said she was in the Las Vegas office. Great personality and efficient. Thanks Cynthia!
We travel and live, usually not where there is a walk-in branch, but for the last 25 years we have done all our banking with InTouch without skipping a beat. Who needs a local branch when you have mobile banking!
Great Experience & Great Customer Service. Dezi was very helpful, addressed all of my questions and follow up in a very timely fashion and was very pleasant to work with. Thank you!!
Fast service, went into get a replacement/ new debit card as I lost the first one. No questions asked they when out and gave me a new one. Definitely 5/5
Spelled my last name wrong on my debt card. A debit card I had to get because apparently my other card was compromised (I only know this from a form letter from ITCU) with no explanation. Do yourself a favor Bank somewhere else)
Before you try them. Try 5/3 bank really eazy bank no fee for nothing their costumer service supper and you pay on line or phone free and eazy and their rates are bar none
Every InTouch Credit Union I do banking with offers friendly, courteous, and efficient service. Always a pleasant environment and experience.
They were amazing, smooth process & easy to understand they are the greatest!
Everyone was so kind and thoughtful. Everyone helped me with my car loan credit card transfer and open checking & savings. Kevin was the best.
Esmeralda Olmos was a Pleasure to work, I wish all your employees were this helpful, And enjoy it as much as she do helping your Customers,I was very upset about in touch putting more insurance on the truck, as was thinking about leaving and going somewhere else, But after my experience with Ms Olmos, I’m staying with In touch.
The person in Nevada who called me sent forms for me to sign to open a new checking and savings account by email. The attached forms were sent by normal email and included my name, address, and SSN. These forms should have been sent by snail mail or at least secure email which was available.
i wouldnt bank with them if i was you they try to screw u over anyway they can with overdraft fees. if you like giving ur money away this is def the place to do it. if u like saving ur money go to another bank.
Love this bank! Staff is very responsive and helpful. I worked with Dezi Beltran, and I had a fantastic experience! Will be recommending to friends and family!
I have been a member for 32 years and they have never disappointed me as a customer. All my family has accounts with them and I would recommend them to anyone that needed a new bank.
I love the customer services there all ways so friendly and courtesy is awesome. they help me in all my personal need and fix any problem right away keep it up Intouch credit union
Always have supportive representatives when i have to reach for help on the phone. Luis Gonzalez was very helpful today walking me all way through the process of changing information and restoring my account.
Teylore Harrison was extremely helpful while assisting me with a transaction that would help me save money over the next two months of holidays. The branch was kind, efficient and helpful! Thank you!!
Judy from the loan office in touch credit union Plano Texas democracy was very polite and patient I really appreciate them and there great customer service keep up the great work. Wish I could give more stars
Nothing worse than waiting in line to use the ATM that does not show that they machine is out of service finally get up to the line machine allows you to put in your card only to then state that they cannot complete the transaction due to …
I reported fraud activity on my account and it still has not been resolved and money has not been placed back in my account after the 10 business days they need for the investigation! Everything they do is like dial up internet and their …
Last week they wouldn’t take my shared branch payment as I had recently moved & my credit union was out of state as well as my ID. Very unhelpful…why bring in 2 forms of ID & a coupon book if they’re still going to deny service. Makes me want to refinance my loan.
Oh my god… Esmeralda??? You are EVERYTHING!!! Your patience, as well as your kindness, and transparency made me feel WAY less anxious about applying for a personal loan during this pandemic, creating such financial distress. I can’t think …
Whenever I do go visit, I always have smiling faces. Just recently, I had an issue with processing my loan payment over the phone. I finally called in and complained that the payment was processed but never withdrawn from my checking …
Horrible customer service! Called to get a 10 day pay off for my loan and the agent told me he will email it to me. It’s been 24 hours and I still have nothing! They do not care about their customer and do not follow up!
This used to be the EDS CU. Back in the day, it was an excellent place. Service has been going down-hill significantly in recent years, and their rates aren’t nearly as good as they had been (hard to beat them in the past). …
I’ve had accounts with ITCU since it was EDS credit union, 14+ years. It’s constantly getting more inconvenient to get anything done on our accounts, the customer service has gone down, and the random closures to the website and online access without warning has become an issue.
They failed to notify me about a past-due payment on a signature loan that I co-signed. It was paid for 2 years on time and it was marked as 30-days late, I asked to see if they could remove it from my credit (as a goodwill removal) and they couldn’t do that for me. Never again will I do business with ITCU
Working with Magdalena Anaya from the Plano Office was great, she did two loans applications for me pretty fast. I recommend working with her, and the excellent team at the Plano Office.
I had this great idea of setting aside a second checking account specifically for house maintenance repairs and enhancements. I would then be able to transfer money into it from the general checking account and/or add money through photo …
I was very satisfied with how Brit took care of me & took his time to attend to my needs to resolved all my issues: set up my mobile banking, set me up for Zelle & even check CD rates for me & opened chip kids acct for my grandson. He’s a star !
InTouch Credit Union exceeds my expectation of great Customer Service. They are friendly, quick to respond to questions and keep you updated. …
I have been an In Touch/EDS credit union member since 1984. Until recently I have been extremely happy with the service and support offered from ITCU.
Last month I entered the credit union to withdraw a large amount of cash, that’s …
I can’t imagine banking anywhere else. Never in the almost 10 years I have been a member have I ever had a negative experience. InTouch staff has always been ready to help any time I ever called. InTouch is awesome.
I joined Intouch Credit Union with checking and savings today and want to thank Esmeralda Olmos for her professional assistance. Because of my experience and ease of joining INTOUCH I’m financing an automobile with Intouch Thanks for all your help!
Julie Miller, with the Cannery branch, is a definite access to InTouch. Her ability to look outside the box, and help a client is to be emulate. Problem solving and client satisfaction is her absolute goal.
A bit “SHOUT OUT” for a job well done.
I was fortunate to get to work with Taylor Harrison today! She is incredibly knowledgeable, friendly and goes to great extent to address every question I had was answered. …
I use both ITCU and Chase; they are WORLDS apart. If you want effortless banking, I would recommend looking elsewhere. ITCU’s system is antiquated, their updates lock you out of the system and then you’re #113 in the queue with no access …
This is one among the best banks that have worked with, They are very patient in explaining the details of the products available and how we can benefit about it. I worked with Neha Vij she is an amazing lady and she just goes a extra mile …
Terrible customer experience if you have issues. I called their customer service line twice…. 1st call (Wait for 30 minutes), 2nd call (Wait for 10 minutes). There is an issue with incorrect information being displayed about one of my …
I’ve been with ITCU since they were EDS CU, and unlike what another reviewer said, their service has not gotten worse nor have their rates (ps all banks have no gun signs -at least this bank is directly next to a police station which makes …
As long as I worked for the company, it was excellent. Afterwards, meaning RETIREMENT, I started having issues with Debit Card and my Bank Account. Now that it has been more than ten years of non-work status, I have decided to change …
I financing a car through InTouch. Very easy and quick process. Esmeralda and Alex are amazing and went way out of their way to help me understand the process.
I’ve been a client here for 12 years. This credit union has changed so much for the worse. They’re just another bank now. They are not relationship based. If you want a CU, go elsewhere; otherwise, you’re just dealing with a common bank.
Kwamecia was amazing. I have been in sales and service for last 30 years and she was second to none. The Branch was friendly and patient. If the level of service I saw on the front end is any indication as to the culture of the owners, …
5 Stars for Brian Bernuy ONLY!!! The customer service at ITCU has gone downhill in the past few years but Brian Bernuy has restored my faith in humanity! I was going through a tough time because my car was totaled and the insurance company …
I would not recommend this credit union. Service has deteriorated to embarrassing levels. Being a 30 year member I would expect more but get less every encounter. At one point I kept a large balance at this credit union but have reduced …
Staff is friendly and welcoming. Product line has everything I’d envision from a credit union. My problem is with the branch itself. I have been in the Troy, MI office several times and each time, I leave upset enough to close my account …
I called Intouch CU today to get payoff amounts for my car. I talked to Michelle Patel. OMG!!! She was so helpful, informative, personable, and most of all friendly. She knows her job and know how to treat customers. She’s a keeper ITCU!!
I lost my debit card on 2/11/17. I called “member care” on 2/13/17 to order a new one. I requested that it be mailed to me instead of me going into a branch to get it as I don’t have a lot of open time during their inside hours. On 2/24, I …
I have 2 Auto Loans & a Credit Card & have referred my father to InTouch FCU as well. They handle everything well, and have really good deals. Was the only reason my Girlfriend was able to get the vehicle she had wanted. Highly recommended!
I’d like to personally thank Cory M. for all the help he has provided me with. Quick, proficient, and professional. All staff has been very friendly and helpful with any questions or issues I have had since I joined. …
Esmeralda was beyond helpful and knowledgeable, she answered all of my questions with ease! The application process was so simple and straightforward unlike other institutions! I will certainly be telling friends and family about y’all’s …
Useless, unfriendly place. On multiple occasions they refuse to give me change. Wonder why???
I went in today with $300. I ask for 2 100s and a stack of 100 singles. I am …
Great personalized service. The banking manager walked me through the steps to open a special account. She took the time to ensure my mobile version of this new account was set up properly. I believe I made the right choice in choosing InTouch!
After my Review I received a call from Shannon W. Andrews and we had a lengthy discussion in regards to Business Accounts and Transactions. Shannon was extremely polite and helpful in helping to resolve the issues at hand and we were able …
I had a significant problem trying to make some expensive international airline reservations right away due to my debit card limit. I called member care and worked with Luis Gonzalez. He stayed with me through several steps to get my …
Been with ITCU since it was EDS CU and the customer service has always been top notch, Texas friendly. Their rates are great and Ian B. was professional and wonderful about communicating with me on the loan we recently took out.
Today 3/26/21, I walked into the Democracy location and was greeted cheerfully and professionally by Teylore Harrison. She provided exceptional service obtaining and printing out statements needed for my new apartment rental. Please give her a raise she deserves it!
Horrible experience with car loan and member care. Speaking with management all they can say is nothing they can do and “they are to big to send a friendly reminder” before they charge $2300 for less then 3 months of forced place insurance. …
I called InTouch with a direct deposit problem. Revenue could not be direct deposited using the account number on the check I sent to set it up. I talked to Luis G. at length and found out InTouch changed the way they identify my different …
I just wanted to take a second to mention the more than outstanding customer service I have gotten from Ms. Breya Martin. I stopped by the office (a total of 3 times within (1) week) to obtain a notary to gain access to my son’s account. …
After call numerous times and not getting any help I tried one last time and spoke with Teylore Harrison and she was awesome!!! Not only answered my questions that day but a few days later helped me get a higher loan amount so I could get …
I was trying to resolve a matter with my account and was up against a deadline. The response and assistance I received was outstanding. Customer service at ITCU is commendable and noteworthy. Looking to move my checking account to here. I very much the customer focused staff, well done!
This five-star rating is for Brian Bernuy ONLY. I have been an ITCU client for years and Brian is the only person at InTouch CU who has gone Above and Beyond Outstanding. I refuse to bank with ITCU because they have taken away friendly …
Great Bank with awesome customer
service. I had the best experience ever with my personal banker Esmeralda Olmos. She took extra time to help me with all my banking needs. She is Awesome.
By far the best bank I have ever used over my many years of needing a bank. Excellent customer service. Excellent security. If you are looking for a new bank then take a look at InTouch Credit union.
Today May 22, 2021 I was taken care of by Esmeralda Olmos (Senior Personal Financial Assistant) and the quality of service I received today was truly exceptional. Not only did we take care of business but it was quick, efficient and fun! …
Great experience opening a new account with Chassity at the Allen, TX ITCU location. She was very friendly, knowledgeable, and proficient at her job. Overall it was a very pleasant expereince.
Kelly from member care was so so patient. I have so much chaos going on with my business and investments and sometimes all you need is someone to walk you through the simplest of tasks w/o signing or giving a tone or redirecting you. I …
WOW WOW WOW! Dezi and Dawna both blew me away! Best banking experience I have ever had in my life. They got my loan approved immediately. I was so impressed I opened an account with them. This is truly the way all Banking Experiences …
I called into y’alls call center and was really frustrated and not in a great mood. I had an issue with a shared atm deposit, the young lady on the phone was so pleasant and friendly. Ashley went above and beyond to ensure I was taken care of. When I got off the call, my mood had been changed and lifted. Truly made my day better.
Not happen with the way your car loan are set up. The first car I bought from you guys was easy and still going good. The last one is a night mare. I like to pay my car loan way ahead of time some time 30 days before it due. This is the …
Esmeralda created today a GREAT image of ITC due to her Customer Service and Easy to Deal mindset.
We felt very comfortable being able to talk with her in both English and Spanish …
I came in just before Christmas and met with Teylore Harrison for a new debit card because mine had been compromised. She made the experience so nice and even made a new debit card for my husband because I told her his was cracked. This …
My father and I really appreciate how the ITCU staff handled the refinancing of my father’s auto loan. Their attention to detail helped to uncover/investigate an adverse item on my father’s credit report that he did not know was there. In …
Think Twice if you are applying for Loan in this bank, they may have amazing intrest rate but it will eat you up in long term. …
Today I reached out to Member Care and spoke with Kelly L Stephens in Texas. She emailed me the correct form, helped me with some fields on the Skip-A-Pay form and was able to simplify my life by taking a payment for fees over the phone. …
I have been a member with ITCU for at least years or more. I’ve had a positive experience up until recently. I applied for a loan and was told I was denied due debt to ratio. My credit report was showing 2 mortgages I called and spoke to …
I’ve been a member for well over 30 years. Although the staff has changed the service is still stellar. I’m a lifetime member and will never leave my credit union. …
My experiences with InTouch Credit Union have always been great. Until this one. The agent who answered my call was less than helpful, did not provide any information without me having to drag it out of her and generally provided poor customer service.
The customer service is impeccable. For them now I only have one location they take very good care of me and I stay in the Metro Detroit area. I will definitely recommend this Credit Union because of their expertise and customer service and they have a very easy process of getting things done.
I have been with InTouch since it was EDS. I always receive excellent service when I visit or call. The Associates take as much time as needed to ensure all of my concerns & questions are addressed. …
I love the new location in Prosper. The staff is always friendly and ready to help me. All the bankers are knowledgeable. I like that you guys have three teller machines inside the bank now. My only concern is the gas line near the curb in the drive through lane. It’s hard to avoid if you drive a big truck.
The best service ever! The Senior Personal Finance assistant Esmeralda Olmsted was very co-operative.. accommodated us instantly even though we did not have prior appointment. Helped me walk through the process and got my work done within minutes!
Best experience we could have had with the loan dept. Althea made the process so simple and was so helpful answering all my husbands questions. This is why I have been a member of this credit union since 1999. They never seem to fail us.. I definitely recommend ITCU to anyone looking for a new financial institution .. A+++
I worked with Dezi from ITCU’s loan funding team recently and cannot say enough about how great my experience was. Anytime that I sent an email he was on the ball and answered all of my questions. Additionally anytime that I called them I …
I have banked with InTouch (formerly EDS Employees Federal Credit Union) for 20 years and I recommend them. Good customer service. It’s rarer and rarer these days to call a bank / financial institution and a real human being answers the …
After 2 recent bad experiences with banks I decided to try a credit union and In Touch was the right choice, I had an awesome experience. Teylore, the banker who helped me was professional, kind, and a joy to work with. I highly recommend In Touch! Thank you In Touch! ❤️, Andrea D.
I got in a fender bender that resulted in a total loss for my old sedan. Needed a new (used) car fast, and had been with InTouch for 6 years for car loans. They have always had competitive rates, and excellent customer service, but this …
I had an issue with my credit card payment, and called the online customer support to discuss the situation. I was assisted by Jasmine Hickman, who after a detailed discussion of the events was able to research and resolve the problem. She …
Worst experience ever. Teller Machines greet you to talk to a video teller. Then, when your task isn’t able to be completed unless it’s a live teller, you have to wait. And wait we did. The depersonalization is appalling. This is definitely …
I’ve been banking with ITCU for several years now on the personal side and recently had the opportunity to move my business account over from another bank. Shortly after making this transition, the need arose to request a business loan. …
I would like to thank Esmeralda for making it so easy and simple to get my car refinanced! In just minutes!!! She’s so intellectual and knows what she’s doing! Great customer service at that! Thank you so much esmeralda and all the great people from here, I will highly recommend such a great credit union!
I just completed my 6th loan with this credit union. Ian B. is phenomenal to work with. Very friendly, quick and thorough. Next time I need a loan I will reach back out to him directly. …
Well I don’t have a ton of experience with this credit union; this is just where I happened to get my car loan from. But I’ve never had any issues with my loan for the past year that I’ve had it, so that’s always a good thing! …
I have tried numerous times to talk to a REAL person about my car loan. Still using Covid 19 for excuses. I will not use these people again
If I knew what I know now about this credit union I wouldn’t have gotten my truck. They force you into getting insurance, and have the nerve to have requirements. And if not met to there requirements you are charged for the insurance of …
Financial matters are not my field of expertise, and they make me a little nervous. And for that reason, I am grateful to have met with Rasy. She was personable, professional, knowledgeable, kind… and patient. Everything I needed to help me get my financial house in order.
These guys are great. They are personal, respectful and cordial. I even have a business line with the same guy now every month. His name is Oscar. And he made the stress of paying my auto loan off simple and easy. I went as far to call his …
I’ve waited several months to write a review because I was hoping it was a blip, but since the beginning of my relationship with this Credit Union (September 2020) I have been consistently let down. …
I’ve been an ITCU member for many years. And their branch at Democracy Ln x Parkwood Blvd continues to be top notch. Great staff and service levels.
My debit card expired, and I came in for a replacement. Brittany fixed me right up quickly and with a smile! 10/10 would definitely recommend. I’ll come back anytime I need assistance. Cheers! …