Worst customer service of any Bank. If there are any issues with your account, they will waste your time telling you why its your fault then charge outragous fees.
The deafening bell that rings when cars exit the parking garage sometimes breaks and rings non-stop all throughout the night. There are people trying to sleep in the apartment across the street.
I banked here for a number of years, when I lived in this neck of the woods. Service was always acceptable. I wouldn’t describe it as above and beyond. Not bad though.
This bank is located in the middle of Downtown Wichita. Always great Customer Service. I have a” little” issue with the drive thru as it is very narrow to exit.
They are definitely the biggest and most available bank in town. That doesn’t mean they are the best. Bad, nickel-and-diming, and overall customer hostile policies caused me to close all my accounts and switch to Meritrust. Definitely look into local credit unions instead of big banks, especially this one.
It’s very unfortunate how bad of a bank Intrust has become. They held a payroll check I received because of the dollar amount – it was a bonus check that was a physical check instead of an auto-deposit. I’ve had an account there since 2010 so I’m not a new customer. My advice to anyone looking for a new bank is keep looking.
I’ve banked at Intrust for 13 years and have never been anywhere else. The customer service has always been extremely on-point, and their locations are more conveniently located than any other bank in Wichita. Face it, you’ll never find absolutely perfect service at any bank, but Intrust comes close!
Been banking with them since 1996, in the past 6 – 8 years it seems like every 6 months they try a new product on me with fees that I did not request and I have to call and get things back to the way they were (no fees). The latest one is …
Used to be a great bank then go too big for their own good. They charge for everything! Customer service is a total JOKE! Left here to go to Meritrust have have NEVER had any issues or rude people.
I wish I could give this bank a 0 star rating!!! They ENDORSED a check for DEPOSIT ONLY, then when I bring it back to be deposited they denied it. So I’m out of 1,400 dollars, thanks to this bank. They did absolutely nothing to help the situation and didn’t even try to help me find another solution.
The department that runs the garage are rude. The garage is basically a ghost town and empty and they are more concerned about the findings in the garage more than anything. If you make it a daily priority to police a garage that is empty, you must be miserable.
This was my first time to the arena. We found a parking spot directly across the street from the ticket office. Being newbies, I was happy to pay the $10 for the convenience of being close (herding five kids with me) to the ticket office …
Granted all I needed was a Foreign Currency exchange, I still thoroughly was pleased with my visit. Christine Smith was so welcoming and engaged in friendly conversation while also getting my exchange done quickly and effectively. I don’t …
Worst bank ever!!!!! My mother recently passed and my dad went up there to try to get the title to her car into mine and my husbands name so he could get rid of that payment but they told him he needed a death certificate…… ok no biggie …
I’ve banked with INTRUST since the 90’s. I’ve had some hiccups and bumps in the road banking here, but they are a decent bank. The one thing I miss is the convenience of extended banking hours. It’s hard for me to do banking business, when …
INTRUST has been nothing but an amazing experience for me. I am in the process of moving to Wichita and they have alleviated some of my stress. It was very easy to open a free checking account online with no paperwork and lightning fast …
We mailed a check to home bank and trust but mail carrier delivered to intrust bank we were told this had happened several times because of a different carrier, they cashed this check and dep into an acct of a man with my husband’s name …
I’ve had an account there since 2008 so I’m not a new customer. I’ve not had many issues with them until this year. They put a hold on a payroll check I deposited through the mobile app because it was written to another party and signed off …
I have been at this bank for over 30 years and now with this new technology conversion I can’t even have access to cash that I just put in the ATM today? I have to wait till tomorrow!! I have a small business that I need to keep records of …
I have been a customer for over 25 years and got a letter saying they were closing my account. I have called several numbers and get a runaround that management made the decision but won’t tell them or me why and won’t let me talk to …
Yesterday while making a deposit at the 21st and Amidon location. Filled out a deposit slip along with 5 -$20’s and 1-$100 bill for my planned deposit of $200. I then handed everything to the teller, Lauren. To my surprise she asked if I …
I appreciate their free business account with no monthly fees but I still wish I would’ve selected a different bank due to how horrible their online banking system is. If you accidentally enter your password wrong only twice you get …
Fun fun fun
Super upscale building
Great bank, great values.
This place is hard to get in-and-out of but it is a main branch downtown.
Nice building. Lots of food choices in the concourse area
Large bank but hasn’t made sure that there website is available from the latest mobile devices!
The service was fast and hassle free!!! There were no problems, five stars!!!
Slowest most difficult bank staff to deal with, real bad manors.
Worst bank in Kansas. They are never willing to help you or see to your needs unless you are a rich white person
Worst customer service of any Bank. If there are any issues with your account, they will waste your time telling you why its your fault then charge outragous fees.
Staff was helpful and answered all of my many questions when setting up my new bank account
After being a customer for almost 20 years, I got kicked out for no reason.
The deafening bell that rings when cars exit the parking garage sometimes breaks and rings non-stop all throughout the night. There are people trying to sleep in the apartment across the street.
I banked here for a number of years, when I lived in this neck of the woods. Service was always acceptable. I wouldn’t describe it as above and beyond. Not bad though.
This bank is located in the middle of Downtown Wichita. Always great Customer Service. I have a” little” issue with the drive thru as it is very narrow to exit.
Did a bank transfer and a week after getting confirmation that the money was transferred it was still not in the receipts account
They are definitely the biggest and most available bank in town. That doesn’t mean they are the best. Bad, nickel-and-diming, and overall customer hostile policies caused me to close all my accounts and switch to Meritrust. Definitely look into local credit unions instead of big banks, especially this one.
It’s very unfortunate how bad of a bank Intrust has become. They held a payroll check I received because of the dollar amount – it was a bonus check that was a physical check instead of an auto-deposit. I’ve had an account there since 2010 so I’m not a new customer. My advice to anyone looking for a new bank is keep looking.
Why am I getting scam texts from this bank?
I’ve banked at Intrust for 13 years and have never been anywhere else. The customer service has always been extremely on-point, and their locations are more conveniently located than any other bank in Wichita. Face it, you’ll never find absolutely perfect service at any bank, but Intrust comes close!
Been banking with them since 1996, in the past 6 – 8 years it seems like every 6 months they try a new product on me with fees that I did not request and I have to call and get things back to the way they were (no fees). The latest one is …
Used to be a great bank then go too big for their own good. They charge for everything! Customer service is a total JOKE! Left here to go to Meritrust have have NEVER had any issues or rude people.
I wish I could give this bank a 0 star rating!!! They ENDORSED a check for DEPOSIT ONLY, then when I bring it back to be deposited they denied it. So I’m out of 1,400 dollars, thanks to this bank. They did absolutely nothing to help the situation and didn’t even try to help me find another solution.
The department that runs the garage are rude. The garage is basically a ghost town and empty and they are more concerned about the findings in the garage more than anything. If you make it a daily priority to police a garage that is empty, you must be miserable.
This was my first time to the arena. We found a parking spot directly across the street from the ticket office. Being newbies, I was happy to pay the $10 for the convenience of being close (herding five kids with me) to the ticket office …
Granted all I needed was a Foreign Currency exchange, I still thoroughly was pleased with my visit. Christine Smith was so welcoming and engaged in friendly conversation while also getting my exchange done quickly and effectively. I don’t …
Worst bank ever!!!!! My mother recently passed and my dad went up there to try to get the title to her car into mine and my husbands name so he could get rid of that payment but they told him he needed a death certificate…… ok no biggie …
I’ve banked with INTRUST since the 90’s. I’ve had some hiccups and bumps in the road banking here, but they are a decent bank. The one thing I miss is the convenience of extended banking hours. It’s hard for me to do banking business, when …
INTRUST has been nothing but an amazing experience for me. I am in the process of moving to Wichita and they have alleviated some of my stress. It was very easy to open a free checking account online with no paperwork and lightning fast …
We mailed a check to home bank and trust but mail carrier delivered to intrust bank we were told this had happened several times because of a different carrier, they cashed this check and dep into an acct of a man with my husband’s name …
I’ve had an account there since 2008 so I’m not a new customer. I’ve not had many issues with them until this year. They put a hold on a payroll check I deposited through the mobile app because it was written to another party and signed off …
I have been at this bank for over 30 years and now with this new technology conversion I can’t even have access to cash that I just put in the ATM today? I have to wait till tomorrow!! I have a small business that I need to keep records of …
I have been a customer for over 25 years and got a letter saying they were closing my account. I have called several numbers and get a runaround that management made the decision but won’t tell them or me why and won’t let me talk to …
Yesterday while making a deposit at the 21st and Amidon location. Filled out a deposit slip along with 5 -$20’s and 1-$100 bill for my planned deposit of $200. I then handed everything to the teller, Lauren. To my surprise she asked if I …
I appreciate their free business account with no monthly fees but I still wish I would’ve selected a different bank due to how horrible their online banking system is. If you accidentally enter your password wrong only twice you get …
Add to my list of complaints: a hollow response to a Google review that tells me to reach out, but does not tell me who to reach out to. …